I hit a curb rather hard and thought I had just burst a tire. After getting the tire off and the ugly donut tire on it was discovered that I had actually bent the inside of the rim. Fortunately I was able to find a previous review on Royal Wheel Alignment that said they had been able to fix someone else’s rim that had done the same thing. I gave them a call and had them look at mine and they were able to fix it! I am so completely grateful for their service and will continue to recommend them to friends and family!

The guy got straight to the point of what needed to be done to my husbands pickup.

They worked our truck in right awayNice people

I really tried not to write this review, but even after a couple weeks I still have a really bad taste in my mouth about my experience here. I apologize for the length of the review.A year or two back, I took my truck into Royal Wheel to figure out what a clunking noise was coming from my front suspension. Royal wheel came recommended from a fellow mechanic that had dealings with them before. After they checked it out, they handed me an estimate that totaled a little over $1000 with parts and labor. They explained to me, at the time, that it needed ball joints, stabilizer links, and bushings. I had other repairs to focus on, so I figured I would get by without these repairs and deal with the noise seeing as they didnt make it seem it was unsafe to drive.Fast forward to more recent, I went ahead and bought all the parts. Normally I would let the shop install their own parts, but my truck was tuned and equipped with performance parts and I wanted the same OEM parts that came off it, to go back on. Also, on previous repairs, it was difficult for the other auto repair shops to find the right parts, which resulted in me searching and purchasing the parts for them, myself. I found an OEM dealer for the performance and stock parts in Spearfish and had them delivered here. (Just for reference the parts were from a dealership that sells these performance trucks and parts that are OEM approved, so they arent cheap aftermarkets.) I then took them into Royal Wheel to have them installed for me.About an hour after dropping it off i get a call from Royal, in which, they informed me that all I needed replaced were my ball joints and that the other parts were unnecessary. I was a little irritated that I was told they needed to be replaced by them previously, but I had them install the other parts anyways. When I come back to pick up my truck, I read the receipt where it shows that they charged me an extra $50 or 50% an hour for supplying my own parts totaling over $1500. Which, obviously, is $500 over what was previously estimated for these repairs. Normally I would say oh well thats their purgative; however, they never once told me from the time I dropped it off and when they called me over the phone, that I would be charged 50% more an hour. I would have rather let the dealership I purchased the parts from install them and wait the 5 hours it took them to install if Id known I was being charged that much extra.Between them saying I didnt need parts installed that they told me I needed previously and them not mentioning the fact that I was going to be charged 50% or $50 extra an hour for labor, I am straight up furious. Not to mention the total was $500 more than my previous estimate. Rarely have I felt like I was being screwed by an auto repair shop, but this one definitely makes me feel like I have... and bad.

Excellent alignment shop. Knowledgeable and fair on their cost to repair. Definitely have and will be back again for repairs on most vehicles.

Quality service in a timely manner!

Unable to schedule a service within 30 days.

Professional timely service at a reasonable price. I wont take my truck anywhere else.

As always, the service was done professionally and quickly. 5 stars!

They did a great job with my car - needed front right suspension and wheel/rim replaced after a crash. super nice people (thanks Eric) and great with communication. got my car fixed super fast once all the parts were in, and were very understanding that I was traveling across the country. put about 430 miles on it immediately after picking it up and it’s doing great.

They did a great job with how fast they were able to get an estimate. However, for a broke college student like myself their estimate seemed rather high compared to other mechanics around the area. Friendly staff that was able to help me out so thank you for that.

These guys were great and very informative. The turn around time was faster than I thought it would be too. Im more than happy with how they fixed everything and even caught something I hadnt noticed before and am grateful they did and brought it to my attention. I highly recommend these guys!

They are highly rated by coworkers and online reviews. Id agree. Service times can be arranged by calling or on their website. Services are completed accurately and quickly. They show and explain their diagnostic data afterward. Service rates are very fair as well. I felt the $60 charged for a 4-wheel drive alignment was great, especially when compared to the price for a new set of tires if I hadnt completed the alignment.

WOW...I cant thank you and the crew enough for helping me out. I have been traveling in my 1977 Ford Coachmen motor home and experiencing front-end and brake problems. Jerry the friendly guy at Badlands Automotive in Wall, SD. referred me to you guys. Called about 10:00 AM. Get it in here. Well......I was back on the road later that afternoon. The repairs were very reasonable. Everything is working great! Thank you, thank you. Uncle Tommy.

I was traveling cross country and had what I thought was overheated brakes. Found a brake shop online, stopped in and they inspected them and said brakes were fine but I ha a rear seal leaking. They were too backed up to do the work in a timely manner and I asked for a reputable shop that could and they recommended Royal Wheel. I took it there and they got me back on my road trip the next day. The owner kept me apprised of everything they found, which turned out to be a wheel sensor. I had to call them the next day with questions and they were courteous and answered my questions to my satisfaction. I was very pleased with the service.

They gave us an estimated time and dollar amount and they were right on. Said about 4 hrs for time and it was right on the money. Everyone very friendly and gave me ride back to house while I waited. Also offered to give me ride back to pick up vehicle. Great place.

I had my 1998 BMW 328is in for a 4 wheel alignment. Had car set to my own specified settings and they were more than happy to work with me on getting the car where I wanted it.Overall, I was very satisfied with the shop. Typically, I do not enjoy taking my car to a shop and trusting someone I dont know to work on my car. After seeing the shop and how they operate, I would have no problem returning in the future. They work efficiently, sticking to the quoted 1 hour shop time. I experienced no hidden fees. They quoted $60 for an alignment and that is what I paid.I will definitely be returning to Royal Wheel Alignment should I need an alignment in the future.

I have to say that Royal Wheel and Alignment has a really efficient operation. I have been taking my trucks and vehicles to them for over 5 years. Every experience has been positive even when the circumstances werent-accidents. I have taken my vehicles in for routine jobs and more complex jobs following accidents as well. The value for what you pay is fantastic. I will continue to do business with them not only because they do good business and provide and excellent service but because they actively get involved in our community making a positive impact.

Great owners and great service. Always happy with their work.

Awesome guys helped me out on last minute..

Quoted me a great price on bushings and alignment and came less than the quote. Nice surprise and great people. I would recommend them !

Honest and very competent team. If you have a 4x4 and its lifted Id take it here. Their expertise and service is top notch. Prices are fair and you pay what they tell you. Ive taken many vehicles here and they have always treated me right!

Needed some bent rims repaired and they were fixed perfectly.

We are from out of town and noticed our rear wheel started humming and overheating. They got us in and determined we had a stuck brake caliper. They took a few minutes to get it unstuck, greased it up, and sent us on our way at no charge. Definitely an honest and classy place to take your vehicle to. Highly recommended.

Evan and crew are the most honest and hard working people you can find. Good work and fair prices.

This is the only place I take my vehicles for tire roations and alignments. They people here are all every easy to work with and they rarely take more that a couple days to get any repairs done. They also do a great job of actually fixing problems when they show up.

I just want to thank them all so much for getting me in the way they did and also thank you for all the work to get me back on the road to home. Great place, great people and best service I have ever had.

Used them for business and personal for 17 years. Timely, honest, always keep us informed and they do great work!

I had an accident on our way to see MtRushmoreCalled ford they couldn’t fix the front endThey said to call Royal wheel I called them explained to them what happened they said to bring the car inThey put the car on the lift and looked it over told me the alignment was way out and it will take a while to fix we had no place to go after about an hour the owner showed me what was wrong I told him to do whatever it took he said they need the car overnight and I should take his car home the tires needed to be also changed told him I neede the car safeNext day picked up the car it rides better than it ever did Moral of my of tale 800hundred miles from home I met up with the nicest crew at royal keep up the good work next time I’m in rapid city lunch is on meAllen BLumenthal

Ive been going to this repair shop since 1999. Loved it!!! But, The man that ran the counter is no longer there. I dont know the situation but its gone from fantastic to a total scam. Lady owner doesnt know anything about cars but shes got some rap. Beware. Her mechanic outright lied to me to try and make a sale. Told me greasy ball joints meant they were bad. You grease them soooo.... Its grease you idiot. Told me a custom curved steering link for a lifted truck was bent. Said a leaking differential aftected alignment. FYI: people that are coming to you for auto repair are not as stupid as you think they are so keep your sales pitches believable. A knowledgeable owner knows youre lying. Shameless greed at work. I strongly recommend you go somewhere else. Find an honest mechanic. There are none there.

They know their stuff, through and through.

This is the best place to get your car fixed the people nice and respectful place

These guys are awesome! They worked with my warranty company through everything and got my truck in before I had to PCS. Fantastic people great service!

Fast friendly service

Did exactly what they said they would at a great price. If I lived in town I would use them more often.

The team down at Royal are great, perfect to do business with, and the best part, are honest!

No nothing

They give a fair price for great work

Only place I would recommend!

Great shop, real pros.

Awesome people and service!

Best mechanic and service in Rapid City!

ALWAYS GREAT SERVICE