I was very impressed by how the employees worked with me to fulfill my phone needs. Lacy was extra helpful — I’m a bit technologically impaired! She walked me through several applications and gave me all the support I needed. Great place!

Awesome customer service from everyone. Destiny could not have been more helpful !!

Great customer service! It was so easy to upgrade my line. Even better, when I found out they had the phone I wanted in stock! I highly recommend this store :)

Very long wait, two workers, nine people in line. Didnt waste my time.

James was the rep who helped me. He corrected my facebook problem, but seemed to have an attitude. If I go back and have a choice I choose not to work with him. I had a couple more problems that he seemed to care less about. He seemed to have wondering eyes for a younger female client instore, not as interested in helping this unattractive elderly client. However, I pay my bill promptly, so should be taken care of just like the young chicks

The team here is AMAZING! JAMES, JEN AND LAICEY ARE THE BEST!! GP SEE THEM ESPECIALLY IF YOU ARE A BUSKNESS OWNER

The employees were very helpful and polite. The store is easy to find. Parking is nice.

Apparently this kid ordered a phone for me from Springs this was on Tuesday and he assured me it would be in by Thursday and he would give me a call when it arrives well its freaking Saturday still no call ..one thing for sure they need to teach these kids customers service skills instead of playing on Facebook while at work.

Very helpful and friendly

Very customer service oriented, tech savvy, very professional some of the best customer service Ive reviewed in a long time. Very patient.

The guy there was awesome great customer service

My clock was running 3-5 minutes slow affecting the receipt of attachments on texts & emails and notifications from my home security camera. The young lady quickly found and corrected the problem.

I thought my Motorola e5go screen was cracked but Lacy showed me it was just my plastic protector and kindly peeled it off and showed me I did not have to buy a new phone! She sold me another screen cover and put it on for me, and then I dropped the phone promptly again in the parking lot, but no cracks this time. LOL. Better wash that butter off my fingers. Thanks, Lacy! You, and the LORDs blessings, made my day!!

Awful. Rude. And messed my account up so bad it took 6hours and 5 different techs to fix.Never return.

Great service

Would like to say the professionalism, patience, and unmatched customer service were on full display with Maria. The store was very busy and Maria was the only sales associate working. She displayed great knowledge and understanding with regard to each customers questions. Marias patience was unscathed, although some of the customers were not easy to deal with. I was there simply to purchase a replacement protective glass cover for my phone but she treated me with the same importance as the customers that were spending big money on new phones. Maria is a valuable asset to your business and this cannot go unnoticed. Her people skills cannot be taught, they are natural to her - Maria cares. Because of Maria, I highly recommend your store to all who may need a new phone, products, or questions answered.

I would give a -9 if I could. they have the worst customer service ever. a month ago I was waiting to pay a bill for 45 minutes. this time I waited 25 minutes because theyre falsly charging me. I switched to sprint last month and theyre charging me for 2 months and the dates are AFTER I switched. their service dosent work very well either. if you have any other options, I would make verizon the very last choice to be your carrier. absolutely terrible.

James has Wonderful people skills. He has been great helping me understand my new phone.

Horrible manager James, won’t help a 94 year old man. After a 30 minute wait he only gave an 800 number and didn’t want to do anything himself, and hangs up on customers. Won’t provide district managers name to report.

First time at this location, Maria and Jack were very helpful as well as professional.I will definitely be back and recommend them both and this location.Thank you👍🏼👍🏼🙂

We recently switched to Verizon with 4 phone lines. Adam was awesome! He made the whole process seamless and painless. He was very knowledgeable and professional. We couldnt have had an easier experience. Kudos Adam! Thank you for your awesome customer service!

Great staff but only 1 phone option. My phone is starting to die and I was looking to replace it. Would like more than one choice

I brought a phone for $1000 because they had a buy one get one free promotion. A few months later I was told that lacy lied about the promotion in order to sell two phones and i am now stuck paying for both phones. I tried to contact her boss and he said he cant do nothing. DO NOT BUY FROM THIS STORE!!! whatever you do dont go to lacy!!!

I love my new phone and had a great experience at this store. I worked with Dustin and he was very knowledgeable and personable. Ive been with Verizon for years now and the great staff is a huge reason why. I would highly recommend going to see Dustin!

Great experience at this location. The employee who helped me was Dustin. He was knowledgable and answered every question I had. Made the whole experience an enjoyable one. I highly suggest if you have any cell phone related needs or questions to go into this store. Employees like Dustin are the reason I will continue to be a loyal customer

I would like to say “Hats off to the Go Verizon team here in Pueblo Colorado”. I lost my phone and frantically went in and spoke to Nate. He was very helpful to order another phone for me. I told him that wanted to speak to him when I came back in with my new phone. He said he may not be there. Then he said “Don’t worry it may start with me but it ends with us”... (The Team here at Go Verizon). When I received my phone I went into the office and met Jovan. She was amazing and so helpful getting my phone set up. She went above and beyond and I appreciated that so much. Good job GoVerizon for building such a great team here in Pueblo. I would recommend any and all of my friends to visit your store.

Maria was wonderful...very professional/caring and answered all of our questions in a timely manner.

Last night in corporate Verizon store the employee helping me removed all my contacts and pictures without asking me. He then proceeded to lie and said he had something to me my wife was sitting next to me a gentleman to my left and none of us heard it. He brought things up on the screen and hit accept without asking me, he lied to me again and said he had something and this was at a corporate store. I then today stopped at a Verizon Retailer store on 3920 West Nortern in Pueblo Colorado a young man named Adam was able to retrieve a lot of memoirs which I am very grateful for.As I did lose some photos he was able to retrieve a vast majority. Isnt it amazing how a young man with true costomer service would be able fix a issue working for a retailer and a young man working for a corporate store has no clue what he is doing and after he has done the damage walks away.

Having a hard time trying to pay Verizon bill 😪.

Top notch. Maria knew her job and did it well. Very knowledgeable even well fielding multiple questions at once.

These guys are so terrible. They put me on a family unlimited plan for 90 dollars when this whole time I could’ve been paying 65. They tried to up sell me a 256 GB iPhone XS Max because they didn’t have any “64s” in stock. I said I was going to another store and the guy said hold up let me double check and they had one haha. Sad thing is that it was the manager 😂 Terrible customer service don’t even greet you at the door. They just lounge on there chairs and wait for you to walk up. Horrible

Good place with nice service...prices could be better

Jack is the BEST! He greets you with a smile & explains everything so I could understand it.

The manager, James always takes good care of us. He knows his products, always has the answers to our questions. We would recommend him to anyone!

Ordered my phone with James and he was great. Came in and Jovan helped me set everything up. She even helped me with my rebate! They are wonderful here!

Amazing person and amazing knowledge. Thanks for the help Jovan! Went to springs and wasn’t too happy came here and everything was great!

It was a pleasant and helpful visit, very friendly customer service 👍

The service at this location is outstanding the staff is always willing to help with any problems I have. They are to commended! A Verizon costumer for LIFE

Yorell was fantastic. She was knowledgeable, patient, and would not give up in saving my data. She is an asset to the company who deserves whatever customer service awards you give.

Excellent customer service. Dustin Is very knowledgeable about the items he sells and is willing to go the extra mile

Adam went above and beyond! Amazing customer service! This store is fantastic. Dont go anywhere else.

Stopped in for a phone case a real small selection. I found a case that was a okay but expensive price marked and quoted under $ 40 then when rung up it was over $40 before tax. I was told the price was marked wrong and she would not honor price tag. Only what the computer said. A dishonest place that has untrained workers. Would NOT recommend to anyone.

Tyler was extremely helpful. Really great

Nice store but takes a very long time waiting for sales staff

James at this store is AMAZING!!!! If You are having any issues, concerns or have any questions regarding Your phone or Verizon service, He is very knowledgeable and gives excellent customer service and information!!!

Donavin was more than pleasant at verizon go wireless in pueblo west! Quick service. Incredibly knowledgeable. Will be going back in the future!!!

Limited selection available. We were interested in a few different phones but they had none in stock, other then iPhones.

Fast service, good parking and professional staff.

Customer service was great no lines rep got me in and out with everything from old phone to new phone .I will ve doing my business at this store from now on

Sending $800 is normally not a fun time. I needed a new iPhone and stopped at the northern ave store. When I walked in the door Jovan greeted me with a smile and took care with every need including what decive would be best, set everything up including the Bluetooth on my Jeep and had that smile on her face the whole time. Through the many years of owning cellphones and the purchase of many cell phones, Jovan made this experience a very pleasurable time.

Been coming to see James the store manager for a while now great experience every time we come in.

Customer service was great rep was very mannerly and explained everything Answered allmy questions in a kind manner

My experience at go wireless Verizon, the customer service was excellent and they assisted with my issues.awesome experience

They had really friendly people that helped me out with my problem with my phone

Great help from Dustin getting my new phone set up Fast and courteous

I was happy with my initial sale but when I had a problem with the screen saver that the store installed twice the 3rd visit I was treated like it was my fault and Adam wasnt willing to help me, I was told to come back another day when the manager was on Duty. So now I spend a lot of money on a screen saver and a case for the Samsung Galaxy edge and my phone screen is unprotected because they are trying to sell a screen saver with a case that peels off the corner when you put on your case.Greg

Our family loves our new phones. Yorell was knowledgeable, helpful and made our expirence amazing. Thank you Yorell.

Knowledgable, fixed problem quickly

Love them. So patient with non techy people!

They are always good in there they know what they are doing and they are always nice

They will not take your device back after 14 days wont even consider helping i bought a note 10 plus 3 weeks later the speaker was broken and the device locks up constantly. I hate the phone and they dont care to assist me. Not to mention they agreed to a 20 activation fee and they over charged me and wouldnt help with that either. Stay clear of them

Great people and very knowledgeable, good product...

Service was great! In and out in minutes instead of hours.

Excellent service

Yorell was very helpful. Thank you

They had me pay for someone elses phone and told me I was late, after I showed them the text with my account information.

Always very friendly and helpful if I ever had a problem.

Amazing service

Nope.....was at guitar center.

Very helpful and polite!

Not good but if need death phone your stuck

Always nice and helpful

Always a good experience.

Very helpful

Very helpful staff

Quick, helpful, still the best service

Great service

Great

Every Month A New Charge ???

Terrible service..Hard to work with....

Verry helpful

Great help!

Very helpful

Fast store

Great

Useless