The last two times Ive been in here its been a huge let down. First time I had asked an employee if they carried a certain wire connector. The response wasnt let me check on that or lets go to aisle 1 and see about that. No the response was priceless because the person must have no knowledge of A. Customer service and B. Car parts or wiring. The response was if its not stocked we dont carry it. First im the customer and you should be more than willing to help me. And second if your not willing to learn your aisles and your inventory maybe you shouldnt be doing this job. Ive been in customer service for well over 20 years. Thats not how it should be. But hey on my way out the door i found the item i was looking for by myself without the help of the person i was talking to. Aisle one 3/4 way down there they sat. If your going to ask somebody, is there anything i can help you with? Your response should be better than if its not stocked we dont carry it. In theory there is a whole bunch that you dont stock but yet can be ordered. So the response told me you needed a job and your working for a paycheck and give no care about the customer. The next visit was much better on customer service. The end was i wasnt told that the rental i got actually had more parts but it was a separate rental. Which put me in a bind. But i got it figured out and my money back.

Was closed early with no less than 4 staff members standing around inside.

Randy was very helpful with selecting wiper blades for my vehicle and then put them on for me all while helping other customers, yet making me feel very important as well. Very nice service!!

I went to the Auto Zone store in Plymouth Indiana for a check on my alternator and battery for reasons that the car needed a jumpstart on the morning of September 3, 2021. I was talked to rudely by a female employee from the start. I asked her if they replace the battery if I needed to. She responded with yes. I told her that I left the car running so she could check the alternator which she replied “ you have to shut the car off for me to test the alternator.” I’ve never heard this before. I shut the car off and she hooked the computer up to the battery and said the battery was shot but she never checked the alternator. I asked if she can replace the battery and she pointed to the area where the battery was and reply’s no it’s because of liability. I was going to be stranded unless I could get it fixed. She goes back in the store and asked an older gentleman if he would be interested in changing my battery. He went out to look and said no. He said it would take to long and it’s against company policy. The car is a 2011 Chevy Impala. So I couldn’t get the car started up so I went back in to ask for a jump. The same employee told me she didn’t know how to jump a vehicle. Another employee had to show her how to jump a vehicle. After it started I went across the street to O’ Reillys . The employee there tested my alternator with the car running and said it was good. I shut the car off and she replaced my battery within 20 minutes. This employee was very professional and courteous. She reassured me that I would be back on the road. I would recommend O’Reillys over Auto Zone in Plymouth, Indiana after this bad policy of Auto Zone employees live by.

Good selection on the shelves. Will order anything for free store pick which is a plus. Competitive prices and decent staff that seems like they dont dread going to work everyday

Its amazing to me how someone can know so little about a car, and work in auto parts. Wow.

Slow wait skills to manage customers timely. Efficient. With parts on hand. Prices were 50 % more than last time I went. But I will return.

Very clean, well stocked and lit, friendly employees.

It seems they always have what I need.

Did not have what I need for my truck

The employees are more knowledgeable these days. They helped me with my questions.

Great place to get parts for my old Ford.

Had the parts that I needed and was able to get in and out quickly

Reasonable prices, friendly service

Smells good at least...

Very helpful staff. There are three other auto parts stores within a half mile and I always go here!

Good staff excellent service and price

They got me what I needed. Knowledgeable about parts and vehicles.

They always seem to have that one oddball part that I cant find in stock anywhere else.Whatever youre looking for, make sure you check here because they will probably have it!Also, great air fresheners!

Poor knowledge of what I need

Nice clean store layout makes it easy to find what you need. Great customer service; the Manager was present on the floor and she even verified my purchase was compatible with my vehicle. I tell my mother to go there--they even went out in the rain and changed her wiper blades for her.

All their staff is u qualified shouldnt be aloud open anymore

Great store. the people who work here truly are great.

They always are friendly and most of the time have what I am needing

These guys have the best selection of in stock import parts. Overnite parts ordering helps out too.

It was good Jonathan was really helpful and expedition.

I like that they have a code reader so you can see whats wrong with your vehicle so you know what to buy. The staff is usually pretty nice and helpful.

Pretty much a bust on the help side of things. You ask for a part in their store they tell you they dont have it when they actually do. I dont know if they just dont want to look or what but it was very pathetic.

It was a good exspince and I say great

Very pleasant employees. Alan was very helpful. He answered all of my questions. Very nice!!

Always helpful. If they dont have it, theyll get it for you.

Always love to find something I need on sale.

Received excellent service, got what I went in for and every question I had, got an answer. They gladly went outside to put the computer on my truck to trouble shoot why my check engine light was on and found the problem. Really nice business.

This was my first and only place to go for parts, but Plymouth, Indiana Autozone💩 has been on the down side the past couple of years. Bad service, when I call no one answers the phone. Last time I was in there only one person was ahead of me and it took me 27 minutes to get in and out of the store and then I found out that my parts were WRONG when I got home WTF👉Hoffman brothers👈 is the place for parts in Plymouth Indiana 💯👍👍👍

Needed a new battery. The attendant was efficient and courteous. Got in and out with no grief.

Good deals and ample inventory!

Counter help could use some refreshing regarding customer service

Kicks you out for no mask Ill not be returning

Almost always have what I need, and most of the staff are very helpful. Have never had to get behind the counter myself and look up parts so thats a bonus

Awesome place to go to people treat you great they will help you every way they can they are there for you

Good service

They had what I needed, store was pretty busy with good wait.

Bought a auto battery at plymouth auto zone. it went bad after only 3 years. it was supposed to have been lifetime replacement. took it in for a replacement and they only gave me a $36.00 credit. found out they dont honor lifetime replacements anymore. it cost me $163.70 for a new one that only has a 2 yr replacement. i wont do any business there anymore.

Always there to help the mechanically inclined. Parts reasonably priced. Military discount. Knowledgeable staff.

Friendly staff. Convenient part store

Very helpful

Clean, courteous friendly staff, knowledgeable about their products and services...overall very nice store but as everything expensive, especially if you dnt keep the regular upkeep on your vehicle....staff also tried giving me alternatives that would save me $ instead which to me was a GODSEND at the time.....helped long enough til I had the $ to fix it permanently and rt.....

The staff here is extremely helpful and will go out of there way to make sure you find the right parts for what you are doing.

Always an enjoyable visit, 9 out of 10 times they have the parts I need in stock.

Tried to get parts couldnt find what I needed

People are helpful, and if they dont have a part they will order it for you.

Not very helpful when I was there.

Customer service is great and almost all the time your part is in the store

Nice people. Very helpful

My favorite

Sometimes take awhile to answer the phone when busy. Crystal is always a great help finding parts when stopping in.

Great service friendly employees good prices..

COMPLETE MORONS THAT DONT EVEN KNOW WHAT SLICK 50 IS!!! WE DONT CARRY 50 WEIGHT REALLY? ? HIRE SOME PEOPLE WITH SOME KIND OF COMPETENCE! We went through 3 people & couldnt pull up a stabalizer bracket! They all need FIRED!

Good people and great service

Knowledgeable staff they have working there

Great service and they know what they are doing, Keith and Don run that store great

Good auto parts prices cheaper than competition,busy always especially weekend but employees very helpful

Several people working, but only one register open. Good selection, but service could use improvement.

Everytime Ive been in and needed help, the employees were more than willing to help me find what I needed, put windshield wipers on, and hook my truck up to the diagnostics machine. Theyve helped me with many issues Ive had with my truck and its much appreciated!

Helpful and friendly employees,good prices

Not the greatest selection overall in any of the accessory or tool aisles. They do have a great replacement parts inventory though.

Friendly. Helpful. Store is clean and bright

Yall mfs need to learn how to answer the phone. Ive been a loyal customer here for years! I live 20 mins from your store itd be nice to hear from someone before i make a trip ince in a while.. Advanced auto it is. Thanks

Always helpful. Keith is awesome

Very helpful staff an excellent friendly advice

Nice employees, got exactly what I needed.

Okay store theyre always really busy not enough staffa lot of times of staff seem very overwhelmed with amount of customers

Good products and always helpful...

Great prices and nice people

Competitive pricing good service

Keith and Joey are extremely helpful and knowledgeable.

Great staff good prices

Great staff, answered my questions and helped out

Good variety in stock, friendly & knowledgeable staff!

Not a bad place to buy parts

The employees are nice and helpful.

Great place and knowledgeable ppl

They always give me the wrong parts and I have to make a second trip.It is the Portage store.

So very kind and helpful

Learn how to pick up the mf phone

It was raining so I had to check my own engine code because the technician didnt want to get wet.

They get more and more of my business everyday. Sick of calling the “other guys” and getting the wrong parts

Good service, intelligent staff.

Always excellent help or advice

They was very helpful and friendly

Changed my wiper blades in the rain! Thanks Keith and everyone else!

My niece knows more than these lazy people, called multiple times for them to just tell me to come to the store. Couldnt even find me a part without a computer. Incompetent people like this make me shop online.

They always have the parts I need for my repairs. The customer service is very professional.

Melinda Johnson goes above and beyond for all customers!

Very helpful, and knowledgeable.

Always good service

Not as low priced as Amazon

Good customer service

Always fast service

Good prices.