If I could give it 6 stars I absolutely would! These guys are amazing. Wasn’t able to pick it up when it was done and shortly after realized I realized all of my stuff was in my car! Backpack for college(of course with all of my textbooks in it 🙄) So I called back to see if maybe possibly I could just get my backpack back and a wonderful worker came back to the quick lane just so i could get my stuff back. I was in shock. absolutely amazing customer service that goes above and beyond anything I expected

Ive had my oil changed twice here now and both times service here has been great. This last oil change I made an appointment and Quicklane was on time and had completed their work in a timely manner. Im a fan.

Its a great place, comfortable, the price is reasonable depending you need for your car

They do good work and are pretty quick. The only knock I have is, the last time I came for an oil change and tire rotation I was told I needed and appointment but they took me in anyway.I called a couple of days before this visit to make an appointment, but was told no appointment was need for an oil change. So I arrived to have my oil changed and again was asked if I had an appointment and I explained above and was told I shouldnt have been told that. So I ask what is the policy an appointment or not? It should be made clear to everyone that works there. I would have given 5 stars if not for this.

Amazing service and very helpful. I was able to get my relatives car serviced in less time than other places. Very competitive pricing. Im getting all my Fords & Lincolns serviced here going forward!

Deliberately tried to throw off my axis and provided 4 new faulty tires that constantly needed refilling.

Qualified experienced techniciansThey were able to locate the problem with my mustang and repair it and send me on my way.

Very quick to take my car in, didnt take long at all.

Got my truck in, diagnosed and fixed within 2 hours. Awesome!

Excellent service and staff here, showed respect to all my needs

2nd visit here. Great service & friendly employees.

Checked our tires immediately, filled them at no charge.

Nice employees, good work, reasonable prices

Great place for an oil change, reasonably priced. They send out deals for returning customers, however; I went for an air filter replacement that would have cost me $40. I bought one myself and replace it for $10.

Friendly and knowledgeable staff. Reasonable prices and quick service. Definitely going to bring my vehicle here again!

I received an oil change and tire rotation. While watching a technician named Conrad, I was able to see the quality workmanship and the care that he took while he was with my car. He made sure to also always wear his mask. During this time, a mask being worn while in my vehicle, matters. All in all, I recommend this establishment, specifically the technician named Conrad for the swift service, quality, and professionalism that he demonstrated.

In and out. Great costs and service

Great service outstanding personnel that work there

The salesperson gave me another guests paperwork and gave her my paperwork. Other then that everything else was ok.

Service was quick shop was clean employees were courteous

Only place Ill go for an oil change.

Great placeFantastic serviceVery thorough and quick.

Everything was great!!! Helpful staff and and got me in right away!!!

Lives up to their name. Very quick service. Pretty affordable, too. They stick to the schedule and make sure that if they find something wrong, they tell you directly and ask how youd like to proceed before doing anything. Very respectful, kind employees.

Dealing with a dealership is usually a painful experience. Especially on the auto sales side. But I had a great experience with Quicklane. The staff are funny, honest and accommodating. I will be coming back for future services.

The advisors and technicians are very helpful! They are a very quick moving shop that puts the customer first at all cost! The senior techs in the shop are very helpful in diagnosing larger more in depth problems. If I have something wrong they let me know before proceeding with any more work and are more than willing to bring me to the back and show me first hand what is actually wrong and try to explain it so I can understand; and then look for the best possible price they can offer to fix it for me! I will be bringing my car there for a very long time! 5 stars is very accurate for this locations service, 10/10 recommend visiting them for your car needs today!

Staff and service was great and always a pleasure to get my vehicle worked on here. I highly recommend anyone to come here

I set up an appointment to have all 4 of my tires changed and an alignment, when I arrived they had my vehicle in right away. The waiting room is very spacious and you dont feel like youre tripping over everyone or too crowded. The lady that helped me while I was there also took care of me over the phone, she was very pleasant and helpful. She even asked me if I needed a ride home to wait while my vehicle was being serviced, they have a driver! I thought that was nice because Ive never been offered that service anywhere I had been before. I decided to wait at the shop. She came back before any work had been done to make me aware of a few issues besides what I had come in for. They didnt just DO the work without my consent or charge me extra for the diagnosis. I was unable to get the alignment the same day due to the other issues. But she went out of her way to do a price match on the tires and submit my rebate which saved me over $100. She also provided me an estimate if I chose to have the other repairs done there. I would recommend this location without a doubt to individuals who arent that savvy when it comes to vehicles, they help educate and dont take advantage of their customers. Thank you!

A very friendly experience. Kept me informed of what they found recommended service.

The tires I wanted were not in stock however they had them at the shop within 3 hours, able to put them on and align in little over an hour. Helped to get me a better deal with price matching. Staff also helped submit my rebate while I waited. Very happy with product, staff, and service. Highly recommend.

I rarely review or say anything about my experience with a business in a public manner. I normally just chose to continue patronizing if I like a place or go elsewhere if I dont. That being said, I feel I must share my experience. I realized that this might be a teaching moment for the young man who waited on me. I recently had The Works service performed and also asked that they check a tire that has a slow leak. Cory came to me with a list of things the tech found on his inspection of my 2004 Explorer. Cool, these are things I was unaware of and why paying a little extra for an oil change is worth the $s. So I leave armed with quotes so I can do some research and shop around. Then later it dawns on me, wait, what about the tire I wanted them to look at? Then I thought about my interactions with Cory and realized that he appeared to be more interested in the new repairs I needed than what I needed that day. Then I thought, you know, his manner in general gave me the impression that he didnt have much enthusiasm for his job. Could have been having a bad day, we all do. So here is my advice; even if you dont care or like your job, act like you do when dealing with customers. We come to you for assistance, service and, in some cases, a little peace of mind. We are paying to get these things. If we are happy, we come back even if the price is a little higher than the competitors. The customer may not always be right, but they are always the customer. We can be huge pains in the posterior, but we chose how to spend our hard-earned money. Oh, and on a personal note; when a beautiful classic car is sitting 10ft from you everyday, take 5 minutes and learn a few details, even if you dont care. It may not mean much to you, but it may mean the world to the customer. Oh, my brother replaced the belt and I am getting a second opinion on the ball joints. Have an appointment Tuesday at a competitor for a diagnostic on the AC at a much more reasonable price. Have a great day and I hope this helps Cory grow.

Always amazingly helpful & accommodating. Corey is the most helpful & truthful associate Ive dealt with at a mechanic before. Mechanics do solid work for affordable pricing. Always coming back!

Quick and easy as usual!

They will take car of your car!Quick fast service.

PART TWO OF GEORGES REVIEW;THEN I WAS TURNED OVER TO MARCUS, A MANGER AT THE DEALERSHIP THAT DEALT DIRECTLY WITH THE OWNERS. AGAIN PLAYED PHONE TAG A LITTLE AND MARCUS CALLED ME BACK AND SAID AFTER HE SPOKE FROM THE HIGHER UPS . HE SAID WAS THE OWNERS ONLY WANT TO FIX THE BODY WORK AND NOTHING MORE WASH THERE HANDS OF THE SITUATION.I THEN ASKED FOR THERE INSURANCE INFO AND TO SEND THE CAR TO A BODY SHOP OF MY CHOICE. INITIALLY MARCUS WAS HESITANT TO PROVIDE ME WITH THE INSURANCE INFO BUT THEN HE SAID HE WOULD NEED TO TALK TO THE OWNERS CAUSE THEY MAY NOT WANT TO PLACE AN INSURANCE CLAIM. THAT WAS PRETTY SHADY. I PROCEEDED TO TELL HIM THAT BY NOT HAVING THAT INSURANCE INFO, DIDNT GUARANTEE MY BODY SHOP TO BE PAID NOR THAT WOULD THAT GUARANTEE THE BODY WORK BEING COMPLETED. SO THEN HE PROVIDED ME THE INSURANCE INFO.THE CAR WAS DELIVERED TO MY BODY SHOP LATE AFTERNOON YESTERDAY.THE MECHANICS AT THE REPAIR SHOP NEXT TO MY BODY SHOP DIAGNOSED THE PROBLEM TO BE A 175$ FUEL INJECTOR PARTS AND LABOR NOT OVER $2000 WORTH OF REPAIRS. I GUESS THEY WERE TRYING TO HAVE ME PAY FOR THERE OWN SCREW UP.IM NOT ONE TO POST STUFF ON LINE. HENCE, THE ENORMOUS POST. HOWEVER, AS A SMALL BUSINESS OWNER, I KNOW MY REPUTATION AND THE WAY MY COMPANY WORKS SO HARD TO MAKE CUSTOMERS HAPPY IS WHAT THE SECRET TO OUR SUCCESS IS. THE LONG TERM EFFECT OF DOING THE RIGHT THING IS PRICELESS WILL BRING SUCCESS. AND LETS FACE IT, THAT IS BAD KARMA. HOWEVER, WITH THE EXPERIENCE I JUST HAD WITH QUICK LUBE AND WITH THE WAY THE OWNERS OF THAT ESTABLISHMENT ( ROD BAKER FORD IN PLAINFIELD) HANDLED MY SITUATION, IT BRINGS UP A LOT OF QUESTIONS OF THE INTEGRITY ROD BAKER FORD AND QUICK LUBE OF THEIR WORKMANSHIP, LIABILITY, RESPONSIBILITY OF HOW THEY PROMOTE THEMSELVES AS A TOP NOTCH FAMILY ORIENTED AND ETHICAL BUSINESS.

Always professional. They let me know what work needs to be done on my car, but arent pushy about it. I take my car here as much as possible.

Great fast and fairly priced

Pete always does a great job

Excellent service.

Went to Quick Lane and request tire rotation, balance and oil change. I was quoted a price and called when it was done. Wife picked the vehicle paid the bill, happily ever after. Then I realized they never rotated the tires. When I brought it up to them, they told me you want the tires with the best tread on the back. I explained the whole reason I wanted the rotation was for the tires with the best tread on the front. If that was not recommended then they should have explained that and I would have not had the tires rotated and balanced. Hence they charged me the same price for balancing my tires as they would for rotating my tires. I believe I was scammed and ripped off by this company and would not utilize that again.

I needed an oil change, it was a Saturday, they said to bring it right in. While waiting for the car, Pete advised the power steering was low. It was late afternoon. Pete (who was great), advised my vehicle took an uncommon fluid, that they could only get from a dealer. They sent their parts truck to the dealership to pick up the fluid. Great service.In addition, everytime I have taken a car in and they found something, they showed me the problem and explained why it needed to be changed (very thorough). They also go over anything that needs to be done, they advise what can wait and what needs to be done. They also keep great records on your car and remind you of your last visit and review what might need work. I have had nothing but great experiences at Quick Lane and would highly recommend their services.

Jen is awesome! Great service overall

Brought my car for a service check, because of the issue I was having. 1st they did not offer a complete check on the vehicle. When I left as I was driving my engine light all of a sudden comes on. Mind you, the check engine light has not been on in years because I always service the vehicle timely. Throughout the rest of the day the car started acting differently. I told them this. This is not the first time I experienced this with them. Mysterious issues popping up. I will not be back.

I go here for all of my maintenance on my car.They do good work.Make sure to make enough time to be able to wait for your car if you plan to stay and wait.But they do great work and fair pricing.

I can’t keep quiet anymore. I took my Jeep cherokee for an oil change here in the summer. EVER SINCE they touched it, I’ve been having nothing but issues. 3 weeks after getting my oil changed, it started spilling oil out! I pulled out of my cement drive way and saw a HUGE puddle of oil. It turns out they didn’t tighten the oil filter well enough (my brother went under and confirmed it was loose) once it was tightened, it stopped leaking.About a month ago, I went back for my oil change that was due. I told them about what happened and they did the oil change for free this time. So, that was great, totally good move customer service wise which is why they get 2 stars... but now, here I am in the Autozone parking lot filling my BONE DRY coolant tank because my Jeep was smoking from the exhaust!!! They didn’t bother to check my fluids!!!I filled my coolant, boom, no smoke! I’ll put my foot in my mouth and update the review if there’s a leak, but there’s honestly no sign of that.

First let me start out that my husband has been in the automotive industry for the last 30 years and my son a tech for years (both no longer in management or service tech). I purchased a 2014 Ford Explorer and after I got it home my husband and son inspected it and found an oil leak from the timing area. Since we no longer have the means to bring to my husbands shop we decided to take it to Quick Lane in Plainfield since it is affiliated with Rod Baker Ford. At first I was met by a young lady who was very nice. I looked around and thought wow this place is very nice, clean and seemed like my new go to shop for auto repairs. After inspection indeed my timing cover and items associated with that need to be replaced along with a switch. Total estimate $1500.00. The man who checked me out was named Pete and got to say kinda rude. I had to call the place where I purchased the car from who gave me a phone number to call and work would be approved. All the shop had to do was call them give the last 8 digits of VIN and approval would be given. Called and spoke to Pete 2 more times again seemed cocky and rude. The 1st call he said he was aware of the number to call but needed my warranty paperwork. I said I had none just call the number. Said a couple more cocky sentences like So what your saying is you dont have the paperwork? uh yeah thats what I am saying but if you call the number and give the last 8 digits of VIN we can schedule the service. To which he replied Ill give this to Corey. Never said Corey was not in that day and would not return until after 10 the next day. Called Corey to see if he called as I need to get this work scheduled and was told hes off today. Called again this morning and Mr. Friendly Pete answered asked for Corey and abrubtly said not in until 10. At this point I have decided that I am not giving this place my business for the simple fact of the tone of Pete! He was rude the very 1st day my husband called and made my appointment with them. I feel like...dude do you want my business or not? If you did you be a little more nicer to a brand new customer like me.

Awesome customer service! Even though the news about my tire wasnt the best, they worked with me to find the best deal and brought me home so I didnt have to wait while they fixed it. Highly recommend this place!

Pete needs to be trained on customer service. After waiting for 2 hours .. he said he will be unable to do the work because he had a failed equipment. The least he could have said was apologize for the time wasted. Instead he was so rude. Pete should be in the back office and not interact with customers

Warning!! Read all first!! I only used them for oil changes! First off I have always had a good to great experience with Q. I am retired and always tried to get there when they opened and the wait time I had was very little. The staff was always great and, informative did good work. They even send out notifications that are a little more personalized than Merlin coupon notification. Here is where the warning comes in!! I own a Chevy Silverado and Q only uses Motorcraft (Ford) oil! Before I went there I researched on the internet to see if Motorcraft oil was compatible with Chevy engines and I could not find any information on the internet that would tell me not. BUT after 3 or 4 oil changes at Q I developed a main rear seal and a valve cover oil leak! My 2007 Silverado only has 80000 miles on it (probably only 65000 on it when I started there) and that was very strange to me! I switched back to my Pennzoil and added some main rear seal stop leak (BlueDevil) and that has stopped the all of my oil leaks! For 4 months now I have been leak free saving me $1500. I have only good things to say about Q but the CAUTION is using Motorcraft oil in non-Ford vehicles! This is only my opinion about the leaks no data available!!!

The staff here displayed a commitment to serving their customers that you rarely find around here. I took my car here for a recurring problem that was already fixed by an independent repair shop on the North side of Plainfield just off Hwy 59. It turns out that the car was fixed with a defective part, a fact that the owner of the independent shop angrily denied-Instead of checking into it, he subjected me to a ten minute rant, berating Quick Care and anyone who would take their car there. Pete, the manager at Quick care, took the opposite approach. He listened to me, rechecked everything, then quickly ordered and replaced the defective part himself, getting my car back on the road within a couple hours. The knowledge, professionalism, and commitment to service shown by Pete and his staff (including Cory) will keep me coming back here.

CAR OWNERS AND CAR PURCHASERS BEWARE!!!!!!!IS THERE SUCH A THING AS A NEGATIVE STAR RATING??BECAUSE QUICK LANE AND ROD BAKER FORD (THE OWNERS OF QUICK LANE IN PLAINFIELD) WOULD GET MILLIONS OF NEGATIVE STARS FROM ME.THEY DONT BELIEVE IN MAKING THINGS RIGHT!!!!!!!!!!!!SIDE NOTE: I HAD POSTED THE 1989 CORVETTE FOR SALE APPROX 1 WEEK PRIOR TO BRINGING MY CAR TO THEM.FIRST, MY FUEL PUMP AND SENDING UNIT WERE DIAGNOSED TO BE BAD ON MY CAR, SO THAT GETS REPLACED, BUT STILL SAME PROBLEM, THEN, THEY HAVE A SENIOR TECH CHECK IT OUT AND THEN APPROX 4-5 DAYS LATER THEY WRITE A QUOTE UP FOR OVER $2000 AND FORGET TO LET ME KNOW WHAT IT IS THAT NEEDS TO BE DONE. (THEY NEVER CALLED ME) THEN, THE FOLLOWING WEEK, THEY CALL ME TO SAY THEY SMASHED MY BEAUTIFUL, MINT CONDITION, 1989 C4 CORVETTE. (WILL TRY TO POST PICS SHORTLY) BY RUNNING IT OVER WITH AN OVER SIZED TRUCK WHILE MANEUVERING VEHICLES AROUND.INITIALLY, I WAS SPEECHLESS. I ASKED TO SEE IF I COULD COME SEE THE CAR THE NEXT MORNING. THE FOLLOWING MORNING I WENT TO SEE A HORRIBLE SITE. I ASKED IF IT WAS ON CAMERA AND THE RESPONSE I GOT WAS, I WASNT HERE WHEN IT HAPPENED BY A VERY APOLOGETIC JUSTIN FROM QUICK LUBE. BUT IM SORRY AND WE WILL MAKE IT RIGHT. BUT HE WOULD NEED TO SPEAK WITH ANOTHER MANAGER AND GET BACK TO ME. A WEEK LATER, I HAD TO CALL THEM TO SEE WHERE WE WERE.. AND I HAD TO LEAVE A MESSAGE, WE HAD PLAYED PHONE TAG A LITTLE,THEY OFFERED TO FIX BODY WORK, BUT BECAUSE OF THE EXTENT OF THE DAMAGE AND THE AVAILABILITY OF THE BODY PARTS IT COULD BE WEEKS BEFORE THEY GET THE PARTS. BUT, BY THE WAY, TO GET YOUR CAR FIXED, IT WILL COST OVER $2000 IN MAINTENANCE TO THE MOTOR (APPROX $275 IN PARTS AND $1800 IN LABOR) AND THAT SHOULD DO THE TRICK.IN THE MEANTIME, I RECEIVED CALLS TO PURCHASE THE CAR AND HAD TURNED DOWN WELL OVER 20 OFFERS ON MY CAR.CAN YOU IMAGINE MY DISGUST!!!WITH THAT BEING SAID;I HAD PROPOSED TO THEM WHAT I FELT WAS A FAIR PROPOSITION.THAT THEY FIX MY CAR, (BODY WORK AND MECHANICALLY), GET IT RUNNING AND LOOKING PERFECTLY AS IT DID WHEN I BROUGHT IT THERE AND/OR PURCHASE THE CAR FOR $2000 UNDER MY ASKING PRICE. EITHER WHICH WAY THEY WIN CAUSE THEY WOULD FIX THE CAR AND RE SELL IT OR SATISFY A CUSTOMER AND MAKE RIGHT BY A SCREW UP THAT WAS ENTIRELY DUE TO THEIR NEGLIGENCE AND LACK OF CARING. ESPECIALLY, WHEN I EXPLAINED TO THEM THAT THIS CAR WAS ONLY USED FOR CAR SHOWS AND CRUISE NIGHTS AND IT ISNT A DAILY HAULER NOR DOES IT BY ANY MEANS LOOK LIKE IT.I HAVE OWNED THE CAR FOR OVER 14 YEARS. IT NEVER SAW RAIN OR SNOW. IT WAS METICULOUSLY TAKEN CARE OF AND MAINTAINED. I HAVENT EVEN PUT A SCRATCH ON THE CAR IN THAT TIME PERIOD. QUICK LANE HAS IT FOR A LITTLE OVER A WEEK AND THEY USE IT AS A MONSTER JAM JUNK CAR THAT THEY SMASH.

Tim and Henry both super helpful and polite. Great service start to finish. They were even able to help us with our Ford manufacturers warranty work.

Absolutely love how they take care of my car.

Way overpriced.I own an older van and the starter quit. They changed me almost $380 for just the starter, (prices are under a little over 100 everywhere you look) and they said I needed a new battery another 100.In total the bill was over $750 which is way out of line. So stay clear if you fair prices or go if you hate your pocket book.

Was recently at Quick Lanes for an estimate on some front end work, after telling Pete what was already replace, and what I needed, which included a alignment, he came back with an estimate of over $1800.00. I began to question why it would cost so much, come to find out he was planning on replacing parts there was nothing wrong with. I already know what parts I needed and went on line to get an idea what these parts should cost, OMG he was trying to charge me at least double what they should cost, not to mention charging for bushings the new parts came with. Sorry Quick Lane youll never see me again, even their tires were over priced!

I was ignored for the first 5mins or so after walking in. Good customer service acknowledges you as soon as you walk in the door. If your busy with another customer then just say someone will be with you shortly. I was at the counter, one employee was with a customer and one just kept walking past me back and forth not acknowledging at all.

They are OK but a little bit of price scammers. I dont have a problem with their service but wouldnt go back b/c of pricing.

Im no fan of Ford products, but, as a right arm of Rod Baker Ford, Quick Lane has become one of the better and most trustworthy vehicle maintenance shops around. I believe a lot has to do with their Manager, Pete. The guy is cordial, polite, and always has time for the customer.

Nothing quick about Quick Lane! Almost an hour for an oil change. From the time I walked in to getting my car. I usually change my own oil and after today, it looks like Im back to doing it myself again.

Super place for auto care. I have my oil change and buy my tires here all the time. Clean waiting room, coffee machine brew your way machine. Several types of coffee, tea and hot chocolate.

Nice guys here! They helped me out with low tire pressure message on one tire & checked them all for me.

Ive been taking my company and personal vehicles here for about a year and a half and initially I was happy. I also liked that it was owned by the local Ford dealer. Howerever in the last 6 months I have been less than happy with their service. 1st strike was $500 of tie rod work preformed without asking, I guess they thought since my company was paying for it that they were doing me a favor.Second strike was I brought my truck in because it was running rough, they replaced spark plugs and a coil and it did the trick, however they gave it back to me with FOUR quarts of oil low. Are you fricken even kidding me! That should have been the last straw but they are around the corner from my house so its very convenient. So the other day I asked for a tire quote for my personal vehicle and never heard back, I even went into the store myself, spoke with someone and left my personal information. I guess they didnt want a $1000 sale. Oh well they have lost another customer with 5 vehicles. Your poor service is going to catch up with you guys eventually.

Oil change and check up for the 2012 Titanium Focus. Very quick/ friendly and professional visit. Great job!!!👍👍

Friendly atmosphere and quick service.

Went in for a patch job for my tire, was very happy with the job that Ricky did on my work truck. The service advisor Tristan was nice and helpful!

Extremely poor. Did all four tires. Came backed 1 week later because one tire kept deflating . They said it was corrosion in the rim.They didnt even fill air in the tire. I Came back (again) they said they had fixed it but the sensors on tires werent reset and it was the other side tire this time that now magically has a crack in the rim which they somehow didnt catch when changing the tire.They are either liars or incompetent or bothGo elsewhere..I will be

Horribly disappointed with the crooks at Quicklane. Went in for an oil change, tire rotation and fluid top off. They measured my tires and told me I needed all new tires when my tires were brand new. I asked them to walk outside with me to show me where the tire tread was worn on the tires because I was in disbelief. After me questioning them they admitted they did the measurements wrong and said my tires were in great condition. A few months went by before I noticed my car was leaking oil because the low oil sign went on in my car. Brought it in for a new oil change somewhere else and was told the idiots who did my oil change before didnt put the o ring on so my car has been leaking oil since my last oil change at Quicklane. Never going back.

Why even bother writing a review.They are crooks and liars there. First after a routine oil change and tire rotation they told me that there was a lug that couldnt be removed because it was cross-threaded. Strange since the last place I took to do the same service was there. They said I needed a whole new wheel assembly to fix the lug. This was after I told them that the last place to touch those wheels was them! The manager then called me a liar saying that my car must have been touched by someone else since my last visit there.They werent willing to own up to the damage they caused to my car and then calling me a liar is just pathetic.Please dont patronize this establishment!!!!!

This was my experience on Saturday. I had my radiator changed out (at home) and lost about 2 quarts of transmission fluid. Apparently the 06 Ford Explorers are designed so that the fluid has to be replaced by the dealer (or Quick Lane, etc). I spoke to Quick Lane and was told to bring the truck in and they would handle it.I secured a ride, dropped off the truck at the scheduled time and left. Several hours later they called back and said they couldnt do it; that i had to take it to the dealer. Well, its Saturday and the end of the day at that so i couldnt call the dealer. I wasted my time, my friends time (for running me back and forth) and they didnt do what they told me they could do just a few hours prior. If they would have said they couldnt do it i would have just called the dealership to begin with! Really, really poor service. How can you not know what services your company offers?!I work a ton of hours and i have very little spare time in which to get these types of things handled. Now im stuck with the extra cost of having to drive a rental this week until i can get this taken care of. Dont say you can do something if you cant.The time prior to that, i took it in for a tire rotation, oil change and a few other small maintenance issues. The maintenance issues were taken care of but they forgot the tire rotation and the oil change. Forgot? ....... ok.I could add a few other issues but in interest of time i will suggest that you just look elsewhere for car service. If they dont know what services they offer and they forget something as routine as oil changes and tire rotations, how am i supposed to trust that theyre servicing my truck correctly at all?

Very honest

Not the best quicklane, they do not honor their policies. Go somewhere else

I brought my car in to their Quick Lane for a heat/ac issue. I paid a diagnostic fee to pinpoint the problem and had the work done. About $300.00. My wife picked the car up on a Friday and I did not drive it until the following Monday, same problem. Went back on Monday and spent two hours while it was diagnosed again and I was told that the replaced part was bad. Five days later I called back to see if the part came in and was told it didnt but should have and he ( Pete ) would call back. The following Tuesday I called Marcus ( his name was in a survey text ). He called Pete and told me the part was in. My wife dropped the car off again on Wednesday. I didnt hear anything so we stopped in after work on Thursday. Pete said they figured out the problem and showed me a video of the problem, he said the part was under $12.00. Friday 5/5 Pete called and told me to replace the $12.00 part the the entire dash would need to be taken out and labor cost would be $1100.00+. I picked up the car no work done. I paid $300.00 to diagnose and fix a problem that wasnt fixed and now its going to be another $1100.00 to fix? I get that there may be a lot of labor to replace the part, however how is it fair that I paid $300.00 to fix a problem that wasnt fixed? Im disappointed and feel I was cheated.The above text was sent to Rod Baker on 5/6/17 through the contact form on their website, a Facebook message and through a follow up survey I received in an email. I wanted to make sure that it was received by them since I also wrote that I would hold off on any public reviews until I heard from them. On 5/8/17 someone from Rod Baker called me and said they were really busy but that someone would get back to me in a couple of days, now its the following Friday ( 5 days later ) and no response. Service or lack thereof was done at the Quick Lane they own in Plainfield, IL.

Fast, Great customer service and thay do A good job.

Very nice staff, living up to their name..Quick.

Great service!! Pete F. Very helpful and honest.

Quick simple and priced right. Repeat customer and always satisfied.

Friendly and quick

Spent $900 to have a tune up and oil change and they broke the bolt off holding the coil on and didnt say anything. I cant trust their workmanship anymore. Sorry you had to lose a long time customer over something so small.

Had to get a tire valve stem replaced over an hour later, tire was still low in air and people refused to fill the tire properly saying to just drive on it, its cold, i drove to nearest gas station and tire that was just fixed was at 18 psi. Not the 36 it needed. Paid almost $40 woild not recomend

The service is awesome I recommend anyone to get their auto service here!

Ive had some good experiences with the team there and Marcus is the best you can trust him.

Had my 2014 Explorer worked on By Tom Wernig, He explained everything he did and I wasnt given the work around on anything or the upsell on stuff. I will continue going back there to have Tom work on my Vehicle. Id have to say the most knowledgeable mechanic they have working there, I would recommend him for your car repairs. The guy knows his stuff!

Good service at affordable price

Very Satisfied. Been there several times already and will return in the future

Went in early in the a.m. for just an oil change. Only one other car there. Waited 2 /12 hrs. They kept taking other people before me. Came & told me after 2 1/2 hrs that i needed new brakes all the way around even though my brakes were only 6 mos old. After leaving was driving down the road & the sticker they put on my windshield said my battery needed immediate attention. Never said a word about my battery, just wanted to gouge me over $400 for brakes. Ill never go back.

The staff are always super nice & try to be as accommodating as possible.

Didnt have the right filter even though I stopped in yesterday and requested oil and fuel. Disappointing!

Very nice, and took care of me right away. Didnt try and sell me on things I didnt need.

😎

Great service with good prices.

Great service! Fast, efficient and very friendly!

Quicklane in Plainfield is my go to auto repair shop! They are honest, do great work and are very friendly.

Went in for a oil change and they told me that I needed a brake job on the front end ( pads and Resurfacing of the rotors) so I said yes . Well come to find out that they did the back brakes instead but wrote on the paperwork that they did the front. Now mind you the brakes didnt make any noise before the alleged brake job and 6 thousand miles later they still dont but come to find out the inside of the rotors are gouged up bad and need to be replaced. So I took it back and the shop boss didnt care that they messed up and didnt ( more like refused to make it right ) so Ive got a call in at rod backer ford (the owner of quicklane) to see if I can recover some of the cost of their screwups but its rod baker ford and we all know how its gonna end !!! So if you need a ford or need your ford fixed DONT USE ROD BAKER FORD OR QUICKLANE OF PLAINFIELD ! ........... UPDATE ......... Today in the mail I got a check Compensating me for the brake job that I had done at another shop to fix what they screwed up . its really sad that I had to go to great Lengths to get them to fix what they did ! and for the smart Mouth shop boss I hope they took this out of your pay !

I will definitely be coming back here for my oil change. Its also good to know that theyre owned by Rod Baker Ford and all my customer and vehicle information is already in the system. Making the switch from getting service from Rod Baker to Quick Lube was painless. Also, free wifi, iPads, Keurig coffee and leather chairs. 100% improvement from the Rod Baker waiting room.

They lied and told me I need brakes done immediately when I took it to a friends repair shop They told me btakes were fine. And the oil change was not very cheap.

Usually do a very good job of servicing your vehicle. Sometimes a little slow.

Where do I start? I walked in right after they opened the doors about 9:58am. The greeting I got...Were not open yet, followed by a blank stare. I asked if I should sit down and wait for 2 minutes. No what do u need? I said I think I need to have my breaks or alignment looked at. You think ur breaks are bad? Um, I dont really know, which is why Im here, hoping u could tell me what the problem is. Theres 2 cars before u. Ok, I can drop it of and come back later. Then I was passed off to someone else. I called at 1pm since I hadnt heard from them. Sorry, well get to ur car in about 30 minutes. I called back at 3pm. Ur car is literally going on the rack as we speak. I drove by the place at 3:07 and watched my car being pulled into the garage (apparently not literally on the rack at 3pm....). 4pm, they finally called me back, some things to be done but wont get it done till tomorrow at noon. I asked why it took 5 hours to get to my car. Apparently waiting customers get priority over cars dropped off earlier. Needless to say, I picked up my car, un-repaired, and will go elsewhere.

Owner could be more friendly

I have always had a good experience with Quicklane. The employees are friendly and address the maintenance needs on my vehicles.

My sister used to get her regular services done here. Im a master certified tech, unfortunately I live 1000 miles away from Plainfield now. She asked me about some work they were doing on her 07 Ford Explorer. I looked over her estimate ( I use this term lightly) which showed $750 for ball joints, $600+ for a wheel bearing, and an alignment. No labor/parts breakdown, just handwritten in chicken scratch. I asked her to get me a copy of the estimate with a parts/labor breakdown. When I received this, magically almost $200 was knocked off the balljoint job. However, they were still overcharging on the labor times. ( the parts were inline with what I expected and verified with a local ford dealer) ball joints pay 2.5 hrs on this make n model, they were charging 3, hub pays .8 they were charging 2.0 for hub replacement and diag) normally diag is 1.0 hrs at the dealer. I called and spoke with Connie, she said Marcus wrote the ticket up and I needed to discuss with him but he had left for the day. I called back to speak to Marcus, let him know my background ( again master certified, and have worked for ford before) and asked him to please explain the ticket. He attempted to explain, I asked him why the times quoted were so high compared to my times ( sourced from all data, a well known automotive technical information source in the industry) he said in more or less words that he didnt know. Also on this vehicle the hub needs to be removed to do the balljoint. So why would he charge time for the hub and time for the ball joints? He stated this was not the case, the hub didnt have to be removed, which is the incorrect way to perform this repair. Even if this was the case they were still over charging my sister by .7 hr for the work. ( the current shop rate is $119 an hour, so around $75 too much) he didnt get why I was upset about this. I had to tell him that he was STEALING from the customer, and that his tech was not only stacking labor but padding the hours as well. After this he told me that he was brought into the store recently to turn it around because they had heard things like this before. This gentlemen also happens to be a 20 plus year member of the rod baker team, who has been at this store at least a year that I know of. ( I have spoken to people who have worked there and quit over a year ago to confirm this) after all this he finally came around and charged an agreeable labor time ( still charged for the hub twice) but was much better than the original quote $875 down from $1450. (She had already approved the work, and the work was completed by the time I got involved) If she hadnt have called me they would have scammed her out of $600+. This is wrong, as somebody who does this job on a daily basis I am disgusted by their behavior regarding this repair. Please if you do decide to let them look at your car, get a second opinion on the repair by a reputable shop. Make sure you get an estimate in writing with the parts and labor separated out.