Had a wonderful car buying experience thanks to Chris (Client Advisor), Dave (Finance Manager) and the rest of the P&W BMW team! Chris helped me spec out and secure my perfect car and Dave was very transparent and straightforward throughout the entire buying process. I was provided with an ample amount of updates while waiting for my car to arrive and the dealership even sent me a video of The Beast on the day of delivery. I would highly recommend stopping by P&W if youre in the market for a new or used BMW!

Let me start off and say I’m not one to leave reviews however, my experience with the Service/Collision Department at this dealership was way better then I expected it to be. My experience with Donnie and Amber…….straight up phenomenal. The first time I walked in I could tell I wasn’t just a client. They cared about me and my vehicle. My car means a lot to me I wouldn’t doubt that it’s in good hands. I have a major service coming up and believe me I’ll be giving my Man Donnie a call to schedule it. Patrick My Tech, Very thorough I trust he has the skills to keep my baby running right.HIGHLY RECOMMEND

Awesome experience at P&W ! Staff was very attentive, the entire buying process was seamless. Really enjoyed the genius tech going over all the functions of the car on site before leaving. Highly recommend.

Friendly and personable staff. Went shopping for a certified SUV and had the biggest selection in the area. Made the process easy. Highly recommend.

Worst dealership experience, never answered phone calls, extremely rude attitude, bad service, unprofessional staff, and flawed system. My friend told me he’s never seen any dealership this bad. Very impressed, this is a different level.

As usual AMAZING experience. Chris Lasko is the best. I live in Chicago and their out in Pittsburgh. Yet, I still love shopping with them for my vehicle needs. Professionalism is what you’ll find from start to finish. Chris makes the transaction smooth and convenient. I highly recommend. This is the fourth car bought from their BMW Store. Jimmy in Transport does a great job of delivering the vehicle at our doorstep.

My initial car buying experience went well, however the dealership promised to repair small ding and dent for the first year of ownership for free and did not honor that promise when we had a small ding about 6 months later. I cant help but assess that the customer experience is different when you are not coming with your checkbook. I am glad I didnt buy any sort of additional warranty or protection plan as I am not sure how easy it would be to get them to honor it when the time came.

Scott made everything so easy!! Great selection and so helpful!

The collision center staff did little to make sure my experience with P&W is positive. They made no assurance that the reservations she made for a rental car went through and stated they knew there were multiple issues for P&W customers resulting in no rental car being available at the time of their collision appointment. I wasn’t called back and had to hunt down staff to get answers. My experience was the total opposite at another dealer. They were thorough, friendly, and made me feel valued as a customer.

Went in to have Dashboard vent replaced because it malfunction. I also was having the track on the rear cargo cover fixed. I was told by service that the parts would be in the next day, then with the parts wouldn’t be until Monday, come to find out from the parts department the parts have been in since the next day they were ordered. I called three times to find out if my car was ready because they told me it would be ready Monday afternoon and I have been one week to fix the vent. Stream parts department has been amazing, sales department was amazing, draw your own conclusion on service.

Audi A4 owner who had some serious scratch damage to the hood/side panels of the car. Audi Pittsburgh recommended I visit the PMW BMW group for their collision service & boy am I glad I did. Donnie Grey was super helpful and fun to be around. I was previously quoted 1-2k for a repaint & Donnie had my car looking BEAUTIFUL after a wet sand saving me hundreds if not a thousand...Visit these people for any detail/collision service & ask for Donnie!!

Had a great experience buying my new car. Process was really transparent, and the car was delivered from Germany within the promised timeline.Sarah Carson was amazing to work with ! Prompt responses, timely updates across all of the 10 brutal wait time weeks - even on days off and I was sent pictures of my car as it got unloaded from the truck :D. I would highly recommend to ask for her if you are looking for someone who will be as excited for your new car as you!

I had the best car buying experience here. Sarah went above and beyond to help me get into the vehicle I wanted. I’m so happy with my purchase. Dave was also very helpful. I highly recommend going here if you’re shopping for a new car. And ask for Sarah!Thank you guys so much!!!Crystal

Chris Lasko, Sales Manager went above and beyond!!I was having a warranty issue and couldn’t get ahold of anyone at the dealer for weeks. I got ahold of his number through one of the reviews here, and he answered the phone immediately when I called.Within 30 seconds he had my warranty issue fixed and emailed to me. How is this guy not the CEO?The DUDE IS ON THE BALL,As long as Chris works for your dealership. You have a customer.

Sellers that dont know which car they have when there are like 4 on sale, showing up cars already sold on their website, pretty much ignorant of what the car can do or not. Just go to another BMW dealership this one is a waste of time.

Customer service is 10/10!!! Amber Stawecki was so helpful and seriously made the experience the best I’ve ever had. You could tell she actually cared about who she was helping and it’s not only me but other friends whom she helped that said she was amazing. We were never left unattended to and P & W BMW made sure we were taken care of!

I just had a very bad experience with this dealership. I made an appointment to get my car serviced 2 weeks in advance. I even got the reminder in 1 week and the day before the schedule. However, no one comes on the day they were supposed to pick my car up. After multiple calls and left message to the service department, finally someone reached out to us. But the one who called us didn’t know what the purpose of the call and was not aware about our appointment. Apparently there was a power outage and they could not get our car serviced today. They offered to reschedule my car in another 2-3 weeks. Of course we decline to reschedule. It’s a very disappointing experience and we don’t want it to happen again.We know power outage is unpredictable. We understand that. But It’s upsetting that they don’t have the initiative and feel the responsibility to let us know in advance about the situation despite so many automatic reminder they sent through text and email. It just shows the lack of respect to our time that we have to arrange our schedule to make the time to wait in our apartment to pass our car keys. They also don’t feel the responsibility to get our car rescheduled in earlier slot but we have to wait for another 2-3 weeks. I will never bring my car to them again.

Great dealership. If you’re looking for a car, go to Sarah. She was fantastic and went above and beyond to keep me happy. She answered any questions or concerns, solved any issues, and found a way to get me the car I wanted within my budget.

I bought my car at this dealership and it was a great experience. Unfortunately, recently, I struck my car, and had to use the collision team.Donnie and his group were great; understanding, accommodating and easy to work with. Not only that but did a truly great job restoring my car. Thank you guys.

Brought my car in to the collision team and they did an excellent job on the body repairs. The paint matches perfectly and can not tell it was repainted. Not only was the work excellent but the customer service was as well. Donnie was helpful and got me in and out for a paint correction.

Service went out of their way to show me where to drop the car that I had towed. Class act and service seems to be second to none

If you are looking for a new or used BMW, this is the place to go. My sales advisor took the time and really listened to what I wanted out of my new car. Once we found my new car, the finance team took the time to inform me of a variety of warranty and protection plans I could add. They made the sale easy and took the time to guarantee I was happy with everything. A few months later I ended up with a flat tire while they were closed. Luckily, I had purchased the tire warranty, and was able to drop my car off with little notice to have it fixed at no cost, even though they needed to replace the tire. Elita, my service advisor kept me informed throughout the day. They were even able to do some regular maintenance for me while they had it. I would highly recommend them to anyone!

Love this dealership. Not only did they provide me with my car that I love but also provide me with great service every time. They send reminders and help provide you rentals with ease. Donnie is extremely helpful and kind as well.

Thanks to Donnie and the collision team, my 2017 BMW is perfect. Like new. The right rear fender was scratched and bumped in. I dont know how they built it up and feathered in the white paint so it looks like the original. Donnie was terrific every step of the way. He offered to fix a secondary scrape on the opposite side for a small fee. The car was turned over to me spotless and shining. Thank you guys!

I recently got a brand new X3 and I can’t get enough of driving it around! So happy I switched to BMW and became a part of the fam! Everyone at the dealership is super helpful and friendly-especially Sarah. She will go out of her way to make sure every question you have is answered and she loves to share your excitement with you (even if it’s coming in on her day off just to see the smile in your eyes when you first see your new car).

Test drive. Decent experience. Salesperson lacks experience.

The service department and body shop are great. Donnie and the team in the body shop made a scratch disappear. Dave in the service department was responsive and great to work with. The personalized video breakdown of service items was very helpful in understanding what was driving those recommendations.

Oli change took 2 hours and 40 minutes. Little to no communication during entire episode. Had an appointment, showed up on time, and wasted nearly 3 hours. Cannot recommend.

Be careful, these people are shady!!! Talked to a sales person on Friday to get pricing to pay for a car. Waited on a call back Friday afternoon... never got a call. Called back multiple time Saturday... they wouldnt connect us to a sales person and said one would call back... again no call back. Called again Saturday... no call back! Finally got a call back 4 days later saying the car was sold on the Friday we were negotiating a price. Very bad customer service!

Great experience with P & W. Chris Yuen was awesome! His knowledge and customer service made buying a car online seamless. 5 stars!

We had a great experience with P&W - helpful and efficient every step of the way. We worked with Sarah Carson and she was fabulous!! Highly recommend you ask for her if you are considering this dealership.

They were really hospitable. I worked with Sarah, who was friendly, well informed, and never made me feel she was trying to sell me something, but rather simply to be of service. I really appreciated this. I recommend her and the other folks here highly.

I’ve dealt with every department here from service to collision and even sales. The staff here is awesome they have serviced all four of my BMWs and their customer service is unmatched. I would recommend p&w to anyone who wants a service team that cares.

I leased my Laguna Blue X4 M in the beginning of January and was advised by Donnie to get the rims and grill painted black to add an asthetically appealing and unique factor to the car. Fast forward to 8 months later, I finally decided it was time to do as Donnie had advised. He, along with the cosmetic/collision department, did a fantastic job with everything and I couldn’t be happier with the way everything turned out. They were very pleasant and professional throughout the entire process. I wasn’t sure I could love my car anymore than I did in January, but now I know it is possible!

I recently had the pleasure of purchasing a BMW during the Pandemic. Chris, Chris and David did an excellent Job from Sales, Service and Finance! They provided me with a simple and smooth process. I highly recommend purchasing with P&W BMW as well as Mini Cooper.

Sarah Carson - very personable, efficient, and mannerly. Contact her at P&W BMW if youre looking for a car. She will treat you very well and get back to you timely. Great to find an excellent sales person.

From 2013 to 2020, my husband and I used this dealership to service our previous BMW, and then in September 2020, we bought a new BMW here. Because of the pandemic, our purchase of our new SUV lasted from June to September. We experienced problems with the factory changing the model years. Our salesperson was uncertain about the vehicle features and prices. In the end, however, the manager at P&W stepped in and helped us to finalize our order. We got an SUV that was a fair price and that we love driving. The mechanics and salespeople were always respectful in their communication.

Great service department. Dave and Julian really took care of figuring out issue. And helping me make the right decision for me and car.

Work:Came for a full detail. Left with what seems to be a basic car wash. Several places inside were dirty and untouched, probably one of the worse details I’ve had. Exterior was also subpar.Service: Only reason I’m giving 4 stars. Customer service here was excellent. One of the best I’ve experience at dealerships around the city. Don made my experience perfect.Overall. I would probably come back for repairs etc if I needed it based on the service I received. However, I will not return nor would I recommend anyone to get their car detailed here.

Poor and disorganised service. Can never speak to a representative when you call. Texts and voice messages ignored.No Updates on the car when you drop off for service.I hope they improve.

Went in and worked with Laurene. Let me say she was AMAZING! Pleasure to work with, and so much do that my wife actually ended up purchasing a vehicle also. If you need a bmw, go see Laurene. She is passionate and knowledgeable about the product, and does a phenomenal job of customer service (she even put up with my OCD about a scratch). Trust me, if you need a bmw, go see her and she will make the experience much less cumbersome and anxiety riddled! Oh and she can drive a manual, so she’s A ok in my book :)

It was a long wait. I was 1 1/2 later for.work. but the good thing is they were very nice and understood after I complained I needed to get to work they gave me a very nice loaner BMW. Very nice of them to help me out while making sure my car is well.xhexked out. I love P&W BMW.

I bought a used car from this company, financing was not aware the sales person was not aware the car was not detailed as of yet when I came in to pick it up its still had dents.

Putting the customer first!From start to finish the experience I recently received from P & W was top notch! Kerri, my service advisor was able to provide me with constant updates of my service. Even when the service took longer than expected I was informed early enough.Kerri is the perfect example of what customer service should be! Great communication, friendly, personal, empathetic, and down to earth. It’s people like her keep customers loyal to a brand or create the brand loyalty that BMW and P&W look for.

Donnie did a great job of performing the body work I needed on my 2007 BMW Z4. Made the experience very convenient. Thank you!

Very professional and friendly, there vehicles are amazing and out of my price range.

It is unusual for a car dealer to have an in-house on-site collision shop. P&Ws collision shop had my car ready sooner than expected, and their price was very competitive. The quality of their work is great: they made my seven year old car look showroom ready!

Fraud and Lies! The dealership sold me a lease end protection program, and promised me that I would not need to worry about anything when returning my vehicle. Be warned! The program they are selling is NOT guaranteed by BWM Financial and is NOT accepted. After 3 months of me returning my car with the lease end protection system this dealership has not paid for my end of lease expenses. DO NOT PURCHASE VEHICLES FROM HERE! They are a fraud!I spoke with the dealership several times, no one has accepted ownership.Update: It is now 6 months and the dealership has stopped picking up my phone number, or responding to emails.

P&W is absolutely world class when it comes to service! Every time I need service, they thoroughly take care of what needs to be done. Service is always prompt, completed and car is always returned perfect! Karen Timko is an asset to their service department.She always make it positive and has 100% knowledge! She is very well educated in her department and one of the best I have ever dealt with! P&W Rocks!

Terrific service! I found a safety warning and it’s time to oil change of my car. I tried to book a appointment online but the website was down. Then I called them to make an appointment. In the phone they did not mention it’s a no-loaner-car appointment. When I arrive they said they physically have no loaner car, while I saw a loner car is just parking ahead. They asked me to rent a car in enterprise, or reschedule, or Uber??? Why don’t you mention this in the phone? How you assume your customers are living nearby? Or your customer would like to rent a car for 30buck per day? Avoid this dealer, there are other dealers supplying much better service.

Sorry for saying this, but this time I got deeply disappointed with the service. I came to P&W to make an oil change and resolve the problem with multimedia. I got my car back with the following problems:1. For the first time the Check Engine light appeared;2. An inside handle on the door, where they replaced audio speaker, became getting stuck;3. A metal engine plate in the trunk was not properly torqued and was left in such a state that it is constantly rattling;4. Plastic covers for isofix brackets were broken;5. The car was soiled and dirty both inside and outside;6. The car was not charged (this is electric vehicle).Now I realize that I need to get my car back to fix everything but honestly, I am very scared. I am afraid they could make it even worse.

I have owned all kinds of cars but the service I get from this place BMW is the worst service I have ever experienced. You would think higher quality for the money. Nothing but problems with this new car and the service dept is worst. One example is I have never pushed sos button which car is telling me is not working but they tell me it is not covered. Stay away

Here are my reasons：I told them to maintain my car，they did not add engine oil and coolant，didnt pass the annual test since there is a crash on my windshield（small as hell），they want me to replace it. Finally I replace four tires and one of them is keeping warning me there is no gas even if it is brand new.

Bought a car here working with Laurene, and would gladly do so again; thank you!

Took my car in because an indicator light was on. They quoted me $5,800 to perform several other services, did not figure out why the light was on and returned it to me with three other lights on! I declined all services. One was for new spark plugs. They tried to sell this to me six months ago, and when I told them the spark plugs were a month old at the time (7 months now), they replied that, since they did not replace them at P&W, they recommended the service. Obviously they either forgot six months later or thought they could pull one over on me. Another item was for the throttle actuator, which I brought it in for six months ago, and they instead sold me a new battery (and various other services). Makes me feel like I really need to be careful and keep good records of service to avoid getting ripped off. It would be nice to have a service provider I could trust and who actually paid attention.One saving grace was Karen at drop off and pickup. She was friendly, professional, and went out of her way to be accommodating and actually make me feel like a valued customer.

Reps seemed a little too mechanical. No pun intended. Everyone seemed like they were previously recorded.

Laurene is the best Client Advisor you could ever ask for. She is willing to go above and beyond go make your purchase smooth and easy. Chris is also fantastic. Both of them treat me like family (never experienced anything like this at other car dealerships). I can’t recommend P&W, Laurene, and Chris enough!

The service was superb. Elita was so helpful in addressing the queries I had.

P&W has been such a wonderful experience for me. From the time I pull in to the drop off area all the way through. Kerri, from the service department was such a tremendous help. She is very polite and knowledgeable. I will be a customer for life. 100% recommend!

P and W provided overall excellent service. My service advisor Kerri provided timely updates on the service required including cost and outlined future service needs. The vehicle was ready when promised and checkout was easy. P and W made the service experience a pleasure.

2021 - At the collision shop - Donnie Gray and the team are top-notch! Always make it easy for the customer - 10/10 would recommend!I always receive great service from P&W - Ive purchased my cars from them since 2003, largely for that reason. Recently I brought my car in for repairs and Donnie Gray exceeded expectations. The service department performed great work & my car looks like new. Donnie is great to deal with - P&W is fortunate to have him as their face to the customer!

P & W BMW is always first-class. From service appointments and communicating with you throughout the process to how the purchasing process is handled. First-class organization too to bottom. Just purchased my first car from them but they have been servicing my other car for the past 2 years.

Had a great experience with a CPO purchase at P&W. We live out of state and worked with Sherman via email for most of the details. He provided great communication throughout and made us feel comfortable buying out of state. When we made the trip to Pittsburgh the final delivery was exactly what we hoped for. Smooth transaction with no surprises, and everything was as it should have been. Would recommend to friends looking in PA or in the region.

The staff always takes great care of me and my vehicle(s) each visit! Elita in service is so professional and very detailed and Tim, the shop foreman, is very knowledgeable and forthright in explaining your service needs. Thank you!!

Everyone at P & W BMW is very nice to work with from the person that sets up the appointment to the delivery of the vehicle at my home. Explaining everything that is going on and getting verification of exactly you want done. This is my new dealership, it may be further than my local BMW dealership but it is worth it. I recommend P & W to my friends that a drive BMW.

David Lee did a good job of listening to my concerns and communicating updates. My concern is that this is the third time the car had to be serviced for the rear airbags since October. On the first service call I was charged $140 for a test drive to say the car needed an alignment, but never mentioned the lack of air in the rear suspension. Something has been missed during each service call - didn’t reset mileage after oil change, left socket used to remove locking hubs on the wheel, didn’t replace rear cover over electrical access panel etc. These are basic issues that can be avoided.

Kerri was great. She kept me posted on the status of my vehicle and reached out with practical guidance. The service department did a great job on my car both diagnosing the issues and resolving them.

I didnt buy my car here but they have provided quality service. Of course there have been a few issues, but they have done their best from what I can see at all times especially considering they probably dont service a lot of electric cars. Not only that, but they didnt give me any issues about the custom coding that I have done to my vehicle. Given that I did not buy my car here but still received quality service during my warranty period I think they are a pretty good dealership.

I have done all my car service at this location since I move to Pittsburgh. I wasn’t satisfied with my first customer experience until I met Elita. She’s always patient to explain my car problem and offer the best service. I also recommend the collision center here, they fixed my rear light and the final price was lower than the original estimate cost. Great job！Q for P&W BMW: Will you consider to put a massage chair in the waiting area like BMW Newport, RI?

The transaction process was very professional and easy. We were in & out in no time. I would definitely recommend going to P&W for your next BMW!

Very pleased with this dealer. This is my first BMW and they made me feel welcomed and helped me with any questions I had. My client advisor, Laurene Willis, was very knowledgable and personable. She made my buying experience pleasurable. Thanks again to P&W for the ultimate buying experience!

Excellent and prompt service with outstanding care for the client. Checking in and out was done seamlessly with no contact. Recommend highly.

Great experience at P&W!! Can’t say enough good things about the staff and the way we were treated while purchasing our vehicle! I would definitely recommend P&W if you are in the market for a new or pre owned vehicle. An A++++ experience all the way around! Thanks again!

Although the recall service took much longer than expected the P & W BMW took great care of us. Kerri gave us the loaner and since we had other activities in Pittsburgh we could get to them. We were able to return the loaner and pick up our car at our convenience.

Great experience and very professional individuals. Service, body shop and sales department are all wonderful...Keri goes above and beyond (Rich McCoy did as well) and recommend going to this dealership!

I have leased vehicles from BMW P&W for over 15 years. My experience with them has been great. My last lease experience was the best so far. I had excellent sales services from Ed Mathieu for the initial lease. Chris Lasko, the head of the sales team gave my sale his personal attention. David Freeman was a joy to work with as he generated all the paperwork and financing issues. And Jay Walker was my car expert who showed me how to work all of the great new features on my x5 so polite and smart. Thanks guys! I love the new car.

Loved the vibe & size of this dealership!

Great cars, poor management. If you buy a new, expensive car you will be treated like royalty. If you buy an average or used car you will have to hold the staffs hand through the entire process. Poor management and no care for customer satisfaction.

We had a great experience there! My husband’s car was involved in a crash and we had to take it to P&W BMW Collision Center. The car looks now all new, smelling so good and it’s wonderful! Don, our repair specialist, did an excellent job taking care of all the details, always in touch with us, keeping us updated and everything went really fast and smoothly! He’s the best! Thanks to Don and P&W! I really recommend this place!

I am really pleased with the customer service received from P & W BMW. Customer Service was excellent!!! JT provided me with a loaner he was very accommodating. Elita from service dept. She was always so nice and concerned about any issues pertaining to my BMW. And last but not least Donnie in Collision reassured me all will be alright,These three employees made my day, Excellent customer service!!Would recommend it to my family, friends or anyone that is looking to have a stress free time, while it be purchasing a vehicle to service or collision repairs.They have it all, Great Job!!!Marlene T

Quick service this time. I usually had to wait long hours whenever I went in to pick up my vehicle (I always showed up at the scheduled time), but my last trip went smoothly. The wait used to make me really mad, but not sure if that happens to everybody. It could be something to do with my old service agent. In either case, they are very communicative, and while they are little pricier than other garages, the quotes are not outrageous. BMW owners usually dont have other options anyway, and its convenient.They always suggest additional services, but they also never push them strongly if you say no. Almost everyone in the shop is very nice.

I have been a customer here for about 6 years and up until this recent visit I was only ever moderately satisfied at best. This was mainly because I never felt like I was as valued as other customers and wasn’t ever treated like how I saw other customers being treated. Nothing egregious ever happened but the experience, including customer service, was always just fine and I expect more from a BMW dealer, especially seeing other customers getting that white glove type of service. Despite a little miscommunication in the scheduling process, this recent experience was far superior to all of my previous encounters. I was feeling ready to take my business elsewhere when things really turned around specifically because of working with Kerri Lehocky. The scheduling process has become really easy, their response to coronavirus precautions feels responsible and the service was prompt. I feel good about continuing to give them my business.

The entire team went above and beyond to work with me on my used BMW that we purchased. They worked directly with the prior out of state dealer to resolve all issues in a timely fashion. Kerri was super responsive and a joy to work with.

Most recent experience with Kerri was the best, this dealership has always been accommodating to me despite me purchasing my car elsewhere. They are very easy to deal with, I would only ask that it would be faster to get the process moving when I pull into the service are for both drop off and pick up.

Excellent customer experience at this facility from price negotiation, sales and financing. I would give them 10 stars. The BMW X7 is an excellent vehicle and the ultimate driving machine.

Dealership was very accommodating. Had a loaner car available while mine was being serviced. Very friendly and professional staff. I will continue to use this dealership for all of my service needs.

Immediately greeted by Ed M. Very friendly. Brought me to Chris Y. Chris was very knowledgeable and helpful. Chill atmosphere just like I like it. Not slick and snooty. I’ll be back for my next one.

P&W BMW went out of their way to get my vehicle fixed. They were able to understand the clients needs even without my asking and catered to my needs in a totally professional manner. I have been to many service centers in multiple states over the past several years and I can undoubtedly say that I have never seen a better service mentality anywhere else. All the service consultants at P&W are professional and prompt. But Kerri and Julian deserve special mention.

Great service!! I utilized the concierge service and didn’t have to do anything! They picked my car up, gave me a loaner and returned it after the service was complete. Easy with no effort on my part!!

The collision department was excellent with both of my vehicles!!! They made what seemed like major dents to me disappear like magic! Additionally, the detailing work was superb! My vehicles havent looked so clean since initial purchase!!! The turnaround time was perfect!!! The pricing was very reasonable! Everyone was kind and courteous, especially Donnie!!! Thank you!!!

Excellent service during a very busy day. One of the other service writers had gone home. Attention to detail and personalized service from Dave. Thank you so much!

Working in the service industry myself I have to say this was by far one of the best experiences in vehicle service I’ve had. Getting your car serviced for any issue is never fun but I can guarantee you they’re professionalism, promptness, amenities, and updates will completely change your mind.

Our collision repair was perfect. P & W worked quickly with the insurance company, and agreed upon the price. The repair was also done quicklyand sooner than expected! When we picked the car up, it had been detailed, and was spotless. Our experience with the collision staff was outstanding.

My experience at P&W was second to none. My repair needed a part that required a loaner overnight—something neither of us anticipated. I live 2 hours away—no problem! The lady in service made sure I was taken care of and my car was ready as arranged. She explained to me about their valet service which I will be using from here on out! Great experience!

P and W took care of my issue in a timely and professional way. Kerri did a great job scheduling and keeping me posted with regular updates on the progress of the repair work.

The whole experience with P & W BMW was amazing!! The staff was great and so was the service.. I ordered a new BMW (which I quoted through 3 other dealers too), P & W had the best price, the best attitude and they were so precise with the lead time and follow ups.Chris Lasko and Mike Brown were the best 2 people Ive ever dealt with within the car dealership industry. Devin and Gary were great too and they were willing to help and gain a customer.

I took my preowned X5 in for 3 recalls and my engine light was on. I was given an estimate that was clearly more than it was worth. I hope those things that I took it in for were performed. After paying to pick up my SUV I went out to the garage to take it home and it would not start. I drove the car in there, but it would not start. They tried to give the car a jump but that did not work. I was told I needed to get someone to tow it out of there. I tried to talk to my advisor and she only told me that in our quote we said your battery was low No offer to reevaluate the problem, which I would have paid for another diagnostic on the vehicle. I had already paid 2 diagnostic charges prior to this. One for the check engine light the other because they could not open the hood of the car. After 4 hours of waiting for my tow truck to arrive I was finally out of there. I remind you I drove my car in there with out a problem, they drove it up from their bottom lot and then it would not start when I was ready to leave. Instead of checking on what the problem was they just wanted my vehicle out of there garage. I will never, ever, ever recommend anyone go to this place again. By the way this was a simple fix only a relay that needed to be replaced. P&W BMW service is terrible and I would recommend any but here.

Service is still good, but feels like is going downhill. As an example, they used to wash the car every time. Last few visits they didn’t. This recent visit they didn’t even ask.

Always superior quality service delivered by exceptionally professional, competent, friendly and accommodating staff throughout the dealership, from drive in to drive out. Its more like being greeted by family than by a commercial enterprise. Simply the greatest!

P & W did a great job maintainning my car. I will definately go to them again next time when I need anything. 5 stars.