The sales department is fine, the service department customer service is lacking. I dropped my car off yesterday for a recall and state inspection, I was told when I dropped it off that it would probably be ready by 4:30p today. When I hadnt heard anything by 4:30, I called THEM and was told it wast yet ready, but should be ready before 8 and that they would call me. Around 7:30 I realized I still hadnt heard back and I called THEM for a second time, actually had to call multiple times before someone picked up the phone. Once they did I was told yes it was ready for pickup. I rushed there and made it at exactly 8. Luckily I caught the lady who could process my payment on her way out and she kindly checked my car out for me, though she was understandably angry. I am not sure why the service department could not give me the courtesy of a simple phone call to let me know I could pick up my car. This has been a consistent experience with the service department since I purchased my car in 2019.

Took 3 weeks to get 3 hours worth of labor on my car done. They never called me with updates on my car. I had initiate contact anytime their was an update. Two separate days, I was told my car would be done. Only to find out, that it wouldnt be done that day. All service is supposed to come with a complimentary car wash, and topping off the cars liquids. They didnt do anything their website says thats included in their service. Apparently, they offer to pick up customers from their house to retrieve their vehicles during Covid. That didnt happen. They didnt even bring my car to the service door, I had to go find it myself in the lot. The mechanics did solid work on my car, but I will never return as a customer based on the unprofessional service I received. The manager Craig is a poor excuse of a manager and should be fired immediately. 0 stars for customer service and 4 stars for the mechanics.

This service department sucks!!!! My advisor Tina said she would call me when the part that I needed was in & promised to set up a loaner car for me....2 weeks went by & 4 voicemails later, I finally got in touch with Tina, made the appointment, day of appointment, called to make sure they had a loaner & of course they did not....spoke with another advisor Will, who was very apologetic & said Tina or service manager Eric would be in touch to schedule another appointment & still have yet to hear back....so I took it upon myself to take it to another reputable dealership. Very UNPROFESSIONAL SERVICE EMPLOYEES.The sales team is WONDERFUL, especially Lori Zahovy

BOWSER HYUNDAI has given us very good service for the last 17 years. I trust Bowser with my car. I always get an appointment when I need it. Service is exceptional.

The only place that I buy from and service my Hyundai. Best car from the best dealer bar non. I highly recommend this dealer and service department. You cant go wrong at Bowser.

Service was HORRIBLE!!! I gave them a second chance and I am on day 3- no call about my vehicle. Individuals answering the phone continue to send me to voicemail. This is ridiculous. Im going to have to take further action against them. This is ridiculous. I wish we could give 0 stars. I could have taken my car to #1 Cochran instead of here....I am so upset.

Thanks to Ashley who help me with prices before we even got there, Bernie our salesman. And the business manager (sorry cant remember his name) They answered all of our questions were super helpful. Made our buying experience easy.

Buying from them was great, HOWEVER, our car being fixed from them was not!! Today marks 29 days that we have not had our vehicle or a replacement vehicle which is covered under our warranty, and the ONLY time that I get an update is after I make several calls to them and get lucky to speak to a person and not a voicemail! Our car didn’t even get looked at til they had it for 4 days! We did talk to someone about 10 days ago and they told us that our engine should be there by the 27th, so I called yesterday and today and left messages still haven’t got a return call!! This is just downright ridiculous and uncalled for. I mean how hard is it to return a call and answer a question? No replacement vehicle, for a month??? Come on already!

Parts department are very unprofecional and try to intimidate you by yelling, didnt want to return the part that didnt work. The manager was great, go elsewhere.

Had my vehicle towed to Bower Hyundai on Monday 9-6-21. I made contact with Bowser several times this week and was only connected to voice mail. I never received an update about my vehicle and I had to initiate all contact with the service department. When I finally was able to speak to a representative, I was told that they were looking at it and it was up on the rack. I called back the next day and was told that they were just pulling it in to look at it and that they would call me today 9-10-21 with an update around 9:30 am. I never got a call back today and they lied to me!!! This is the worst service I have experienced from Bowser. I have bought 4 vehicles from Bowser and Bernie Jaras is the best salesman in the place. I would highly recommend him if you are in the market for a new ride. However, the service department has fallen off at this location tremendously. In the past they would have called me by now with an update and an offer for a rental while service was being done. That certainly does not happen anymore. I am going on day 5 of having to pay out of pocket for a rental with no update on my vehicle. Please steer clear of Bowser Hyundai service department. They take no pride in customer service and their lack of communication is down right horrible. CUSTOMER BEWARE!!!!

Experience was and always is wonderful with Wes Blumfeldt. My car was just as I ordered and all I wanted. You guys are the best!!

Took my vehicle in for a Tuesday appt and didnt get my truck back until I went there on Saturday morning because no one called me back after saying that they couldnt find the issue that I took my vehicle in for. The staff is unprofessional and clearly dont care about getting a vehicle repaired correctly nor the satisfaction of their customers.

Absolutely loved buying my car from Bowser. Not only was my sales person Brad Boyle so helpful my vehicles service was great also. They listened and took care of me and my car. Thanks

Very knowledgeable and friendly staff - service done right the first time!

My salesman mark and the finance woman lori were very nice and very helpful in purchasing my vehicle and getting a payment that was good for me.I have told my friends and family how nice everyone at bowser was and told them if they are thinking about purchasing a new vehicle to definitely go to bowser

This is a busy world we live in and everyone is constantly in a hurry, buying at Bowser Hyundai was nothing short of just that. Just like the next, my monthly payment had to be within my personal budget and to my surprise a brand new car was far under where I wanted to be. Ask for Brad Boyle he will make it happen!! Thank You

Thank you Jeff for being so quick and helping me out with my new car. I called Bowser Thursday and set up an appointment for Saturday. I called Saturday morning and asked if I could come in earlier. I didn’t have to wait for a thing. I am so please with my new wheels. Go see Jeff Empey if you want a great car and honest and happy experience.

Too far dangerous turn off to get to bldg enterprise poor SERVICE from beginning to end glad i got car hope its FIXED

We have dealt with Bowser for over 20 years and have never had any issues. Everyone is very friendly, courteous and professional at all times. We have never had any complaints throughout these years.

Marc Muryn was a very knowledgable, patient, and helpful salesman. I couldnt be happier with my new Tuscon and I have recommended and would recommend the Bowser dealership team for anyone looking for a vehicle.

We always get excellent service at Bowser. We have been with Bowser Hyundai since 2003 and have always been satisfied.

I have purchased five cars from Bowser Hyundai. Its the only place I will take my cars for service.

This is my dealership of choice. Love these guys, they are great to work with.

Based on our past experience with Bowser Hyundai, there was no question as to where we would be purchasing our latest vehicle. Our latest addition, a Santa Fe, is our fourth Hyundai since 2008. Our sales rep, Bernie Jaras, took the time to ensure that we had access to the vehicles we were considering, answer all of our questions, assist us in negotiating a price and explain the various features of our new vehicle. He also let us know that he was available to assist us with any other questions or information we needed once we left the dealership. Thank you, Bernie!We also had the opportunity to work with Gilbert in financing. He was very thorough in explaining the various forms we needed to review and sign and was able to answer questions we had. Thank you, Gilbert!The great customer care doesnt end at the completion of the vehicle purchase. We have found through past experiences in dealing with them, that the service department has also taken great care of us when we have had to have service on one of our vehicles. Most often, we have had the pleasure of working with Bill in the service department. Thank you, Bill!

Had an appointment for service at 5:00. I brought it in at 5:00, and they said it would be about an hour. At 7:00, I went to figure out what wrong. My car still hadn’t been serviced. They said they could start it now and it would be about 45 minutes. I took my keys and left. Waste of time.

I had the pleasure of meeting a great team at the service department. When I met Bill (the manager) he made me me feel important and handled everything while he smoothed out any wrinkles. I left that day feeling good. Bills customer service skills are outstanding (more people who work in this filed should follow his lead and be like him). Thank you for having such a person on the team as a leader. I appreciated his presence. Thank you Bill!

I never expected to find a salesman (Marc) and finance man of such deep human integrity in a car dealership. I could not be happier about giving my money to this dealership because of them.

I have returned because of the great service. Don Leon has helped me with all 4 purchases over the years and I trust him implicitly. I hooked up with Michael Chelkis and he was fantastic to work with. Great job guys and thanks for the new Tucson.

When visiting this service center, its like coming home to your family. You are always happily greeted the moment you walk in even if they are extremely busy. Everyone you come in contact with gives you the red carpet treatment. Bill the Service Mgr and Tina Kelly always seem to do the near impossible. This is a great place to do business with. I drive out of my way to do repeat business and have done so since I bought a new vehicle 5+ years ago. They are honest, hardworking dedicated employees.Thank you for your service!Fred Kauffmann

In for the 82.5K routine maintenance. Chad did a great job letting me know what needed to be done for my vehicle... really appreciate the honesty and integrity of the service advisor and service manager re: an issue I had with the pricing of the service work. they really restored my confidence in having maintenance work done there at Bowser.

The best part of my experience was having my car returned to me...like a brand new car...cleaned and detailed. The overall repair from time on estimate to repair being completed took longer than I hoped, but I can blame Bowser Hyundai...with these uncertain times. Plus I always believe everything happens for a reason in the timely manner that it is supposed to happen. Just thrilled to have the repair complete before returning to school in the fall.

The service was prompt and everyone at the service center were very helpful and friendly.

After almost three years of buying a new car from Bernie the wife and I returned and got the exceptional service once again. The process was quick and painless! a lot was done online and through email during the covid pandemic and when we had to go in to sign Don in financing and Bernie already had it all printed for us to sign (and they practiced safe distances and wore masks) I would highly recommend the bowser family of auto sales to anyone and I will be back againAgain thank you to Bernie Jaras up in Hyundai and Don down in financing for helping us and my wife and I are thankful!

My service was very bad. I dont think I will use Bowsers anymore. The service has gone down.

Since purchasing my Santa Fe (From Bowser Hyundai) Ive never taken it anywhere else for service. Having been raised in this business I prefer to deal with one person in the shop - and that person has been and still is, Bill. He is helpful, friendly and best of all very knowledgeable. Thanks, Bill!

Bill went above and beyond to help meet my ever-changing schedule the day of service to help me in being able to pick the car up last minute. Service to the car was all done as requested. Thank you!

Great timely work beautiful on my car

Outstanding service by my service coordinator Tina and Bowser service

Their check in process is quick and easy and you couldnt ask for better customer service and communication.

I have only had our Hyundai for about 7 months. I have only had oil changes and tire rotation done. The last visit there was a factory recall that was taken care of. So far I like the treatment that Bowers Hyundai have given us. I have told other family and friends they should consider Bowser for their next vehicle.

I had a very good experience at Bowser. The woman at the front desk really took care of me and the needs for my car. I appreciate he help and honesty. Everyone there were very helpful.Thank You so much.

I went for oil change, excellent service.

Service and employees were great

Excellent 1 day service

My engine light came on, I called the dealer and they took care of it.

My dealings were with the body shop, Bowser Collision. The issue was to repair some scratches I found on my new 2020 Santa Fe right after delivery. The work required painting, which made me nervous, but the repair was perfectly executed and done in two days. I was provided a loaner car, and the staff was very accommodating. Fritz was a pleasure to deal with.

Excellent Service, great waiting room, personnel are friendly and nice...They zero in on my needs, take care of them and am completely satisfied!

Great service

I was in at the start of the crovid 19 shut downs. I was pleasntly surprisedat the quick courteous service I received under the circumstances. thank you for maintaining your standards.

Bowser Hyundai is the only place i relay on for service. The service department is easily accessible, clean and the service staff are knowledgeable and professional.

This is not my first rodeo - But I will tell you that Hyundai Car Service is excellent - Never a problem - Personnel is very polite and user friendly - love those guys - In my experience, There is always that one staff that is an issue - I havent found him/her yet -Again, LOVE YOU GUYS!!!

Was the first time not being pressure on buying a car did not get the incentives but got what i wanted on my trade and payments

From the moment I called for service to the minute I drove out of the service center, the customer service was impressive. They went above and beyond at every step of the process and I could not have been happier with my experience.

I was greeted warmly.

I had a great buying experience at this dealership. Bernie and Norman took very good care of me and helped me through the leasing process.

Easy and fast service appointment, Service and inspection completed with no problems. Staff was very friendly and helpful.

Its been a comfortable experience every time Ive been here, and Ive been having my car cared for here since 2012.

I was very pleased with the service I received when I had my engine replacement at Bowsers.The car was done sooner than I expected, the loaner was very nice and Chad s diligent efforts to keep me abreast of the progress of things were greatly appreciated.

They have a good sales and service team. Ive had nothing but pleasant experiences with them so far.

Service was done in a timely manner and the car was returned washed and clean.

Bowser always provides a great experience. Im glad I bought my car here and continue to come in for service.Anytime you have an issue, they always make it right.

Jim, Lisa and your Automobile tech Jim took care of my Tucson. Your service mgr Jim has always taken care of all the vehicles I got from bowser. Keep up all the good work.

Excellent service and a prompt response to my questions. Thank you very much for a pleasant experience.

The Staff is always amazing. Im so glad we have a car from Bowser.

Fast,easy, professional, friendly and helpful

Service was quick, workers friendly, my only complaint was my car didnt get washed, the car wash was not working.

Ask for Bernie! Hes great!

I just got my car inspected on Monday and today my tire pressure light came on. Can I drop by tomorrow - Friday Morning Dec 20th to have someone check this.Thank you and please let me know via my email.Barbara Sheeler

They are just a first class honest dealership

I had a great experience. Dan in service was wonderful.

A+ Bill and Tina are top notch! Thanks for the great service.

Terrible as usual. Made an appointment for 9:30 a.m. and left for a doctors appointment after being promised that my car would be finished before I returned. Got back at 11:30 and it wasnt even started. Chad never apologized to me, but he did lie and say that he hadnt gotten a update from the tech in a while - it was never even up on the rack until I complained! I can see through the service windows!? Then he basically blamed me because I left. Making an appointment here has no bearing on when theyll start working on your car. Thankfully I only come here for free inspections. Seriously thinking of buying a Rogue or Murano just because Bowser Nissan always provided wonderful service when I owned those cars.

2.5 hours for an oil change and state inspection on a new car. No communication from the service people. Put sticker on paperwork stating vehicle was cleaned when it was not.

Brakes were in need of replacement. Repairs made in a timely manor.

Excellent service and always professional and caring.

Service staff always attentive and helpful when i come in.

The staff at Bowser is always kind very attentive.

As always, I experienced timely, excellent service.

Always excellent service and a fair price

I had to get an oil change and one of the belts needed adjusted. It was easy to get these thing done being as no appointment is necessary when getting an oil change. Everything took less then hour. Belt was adjusted too.

Great experience

Great

Easy care free car inspection.

As always, I am completely satisfied with every aspect of Bowser Automotive.

Excellent service without breaking the bank

Thank you for the great service!

Quick, accurate and friendly service.

Good professional and friendly service.

Fast;courteous service

In and out, inspection and oil change...in less than one hour.

Excellent service staff

Exceptional service.

Good service on time

Everything went well and was taken care of. And appointment was taken care of on time.

Great service.

Everything was good!

Excellent service experience!!!