Store visit 05/04/2021 - Do not buy from here they have defective phones. I purchased a phone here 2 months ago and the phone keeps cutting off. I took it yo the store and they did nothing about it! No damages to the phone and they know its a internal issue yet they still did nothing! I am a long time customer and had the worst service. From Vanessa the store clerk to Ivan the manager and Luz the marketing management. No one helped rectify the issue. Worst experience ever!!!!!

Great service, Edwin help my husband and I add a new line to our family’s plan. He made it quick and easy. Evelyn great too. They are helpful and polite. What more could you ask for?

I would highly recommend coming to this Metro PCS. The customer service was amazing. Maria was a great help she answered all our questions and set me up on a great family plan. She was very friendly and helpfull. Come in and have a good time getting a new phone.

Awesome staff. I’ve been a long time customer of this store. Spectacular service,they’re always on their feet ready to help you with any and all questions or concerns you might have. Love you guys!!

I could not be any more happier to have talked to representative Clara at metro pcs. Very helpful! Friendly and we left happy with our purchases feeling confident all of our questions were answered. Great customer service!

Desert sky Mall - I went to the Metro store on 01/20/2020 with a friend. I mentioned the Sprint merger. Ale, the sales associate immediately went in to action...explaining the merger to me and opportunities that existed in her store. She sold me on a phone (Samsung A20) that unfortunately, they had ran out of. Immediately, she secured this phone for me at another store and most impressively, did alot (and I do mean alot) of the paperwork required to complete the sale. Ale was most professional, helpful, patient and never once did I feel rushed. If I was her boss, I would definitely recognize Ale ! signed - satisfied customer

Love their service! Very nice and helpful! Ask for Amy & Maria they know what their doing!

I had such a great time at this location. Leydali was a lot of fun. She helped us with all of our questions. She offered us great discounts. I recommend coming to this location.

Not the best staff. Helpful when it helps themselves out. I like that some staff doesnt pressure you.Came to get some information about my account and they gave me the wrong info 😑

Fernanda and Maria here at Desert Sky are the best. I had not so good service at the store on 35th ave and Camelback and came here and these ladies were so sweet and patient. I will highly recommended coming to this store. Believe me I will send much traffic your way.

By far the best Tmobile I have been too.Thay were so friendly. I had an amazing experience. The customer service was excellent. Kathy helped me, just came in for a payment but she showed me all the offers and cool gadgets. She made it feel like paying the phone bill wasnt a chore. :D Really looking forward to next visit.

I came into the store having major issues with my prior cellular services. Ralph was awesome! He set me up with a tmobile plan that was perfect for myself, and my family.

A gr8 place to go to n service are very excellent..

Clara was amazing! Best customer service Ive ever had! Will definitely refer others to her!

The metro pcs on 75 ave and Thomas they told us a lie about our phones and the one in the mall gave us a very good deal

I had a blast at this location! Leydali was amazing. So helpful! So honest! I would definately come here again for everything.

I needed a Phone to catch Pokemon on Because...well its my destiny of course. Kat helped me out Pick out the best phone and plan for me then explained how only with T-Mobile will the data I use to catch my pokemon not count against my High speed data limit, as well as several other perks! I was sold and could not be happier with my experience at the store and the customer service I received.

Best Service In Town

Go somewhere else if you value your credit. money, time....The first time I came in asking for a quote the man that helped me made an account with out my authorization to get his commission thanks to this I now have a delinquent on my CREDIT ! ... 3 weeks ago I went back to ask for a qoute on 3 lines with my existing line. The girl did not know what she was doing and cancelled my plan and put me on a new plan with out my authority, once again to receive her commission. Now I know longer receive hot spot and my bill went up $40

When I went into the Metro store I was helped by leydali she was very helpful and knowledgeable about the phones in the store she was very patient with me and I was very satisfied thanks to her I have a new phone

Got really good customer service from a employee and answered all my questions thanks to Edwin. He did a very great job.

Great service. They really know how to treat customers and i love going here to pay my bill !!

We got it done

Was looking to get services with METRO pcs, and the lady with dyed blonde hair that works there isnt informative. Lady has a resting b face, she didnt bother to highlight the best details of the devices based on what i needed. I had to go somewhere else solely for the purpose of her attitude.

Been a T mobile customer for over 10 years, had some problems with my phone so customer service send me a warranty exchange phone to this store, I got a message saying it was there already, it was a Friday by the way. Went to get it and this guy went to the back to check and apparently it wasn’t there yet. He said to go back on Monday, ok so on Monday I got another message saying my phone was ready for pick up, this time I called the store to make sure, a girl answer and said let me go look, she told me that there’s was no phone yet, so I called T-Mobile customer service line and told them the situation and they said that on there end the phone was already in the store . They called the store and in matter of seconds the phone was there, the girl apologize, she said that she hadn’t seen it. I went to pick it up and then the problem was that a number that my phone had, like an IMEI wasn’t pulling up in there computer, they called customer service who told them that on their end it was matching up. The girl said, give it 24 hours to update. Guess what ? Went in for the third time, no matching up in the computer, I called customer service there and they asked to speak to her. She did some stuff in the computer and then I got a message on my cellphone that my exchange had been canceled. A guy came over, I think it was a manager not sure, and they went in to the back room and said they where going to be back . In conclusion they said that they weren’t going to be able to exchange it because it had a scratch in the front lol . I honestly feel that they just said that to correct a mistake they did. A guy the day before had checked the phone and said it was good. Customer service said it was ok if it had minor scratches as long as it was not broken or deep scratches. This people at this store just made me waste my time, I would close my account but in all this years customer service over the phone have always been able to help me. I would never go to this store again or recommend it

Went in for a bill pay and was in and out thanks to Edwin. He was very polite and lively. Great customer service!

Rafael is a great and friendly associate. Very helpful and delivers excellent customer service

Clara was extra helpful by holding the only Iphone 6 left in town while I drove all the way to desert sky mall from pv mall! This made a sweet 16 for my daughter, that much sweeter. Thx Clara for makin my daughters day!! Id give you 10 stars if I could!

Magdiel was amazing! He got my business approved with a tablet. Definitely bringing my friends here.

The experience at this store was one of a kind every one from the reps to manager were all very helpful and very knowledgeable ... one of the guys played wing man and helped me meet my now girlfriend

The metro pcs by the food court is extra helpfull . I come here all the time and wouldnt go to another ask for jonny or salvador

Very very good service with clara nad leydali

Today my experience today was great, Magfiel help me out with everything I needed very helpful and polite

My experience at the metro PCs natayle was very professional and knowledgeable of the products and services she instantly was able to help me and solve my problem with my phone, this company needs more employees like her....

Enjoyable time getting two ohones helped with eveything that we asked for no conplaints. Such nice workers duper helpful made things super easy and quick

Maria was awesome,very kind, patient and helpful she knows her business I have been trying to get help with a problem I was having with my phone for 5 day and she took care of it less than 5 minutes .Thanks Maria I now know where to go when I have a problem with my phone .

Awesome place, answered all of my questions and also great customer service.

I loved the customer service, very informative and explaination of every little detail, i look forward to returning. thank you Mr Edwin

Super rad experience thanks to Kat. Would definitely recommend!

Worst Service Don’t Even Know How To Run There Own Company Makes Me Wanna Switch Phone Company

I loved this. Place. Awesome service.

Great store and atmosphere! Loved it

It will be 30 minutes.....30 minutes later Sorry the system is down, it will be another 20 minutes.....20 minutes later Sorry, the system is still down. Holla at me if you think wasting someones time is just B.S.

Everything was great . service was fast and simple.

Staff @ this store were very Professional. Explained all the information I needed during my transaction.

Suehey was excellent appreciate the service!!!

Really good service

Really good service

Good

Helpless

Gloria. I am very happy in the store to see me because I had many problems. I give them a 10. To the staff mrs. María Salgado and Jonathan Andrade and Jason P

Leydali answered me very well, he helped me with all my questions I had. Hast discounts found in my account. He is very kind and will come to this I tend to forward. Thanks Leydali!

Well I will start by telling you that about 3 years ago I was in the t-mobile company currently not and to be more honest I was in anything but a VERAIZON as I am a driver I am in the whole valley and outside of it I can tell you for sure that the telephone company really works in any condition, but a few days ago I was struck by the Samgsun galaxy s9 phones that T-Móvil had as an offer that takes you one and the other is free hahahahahahahahaha, they tempted me with the offer and I decided to leave my Veraizon and it was my worst decision that I made because as I said I knew that the t-mobile signals do not work, when I returned my s9 phone that I bought in cash at best buy they charged me $ 50 discount but I thought about t-mobile anyway They give me 2 good and they told me that after 3 months if I finished paying they would be unlocked and I could go with whoever I wanted and my plan was to hurt myself with the phone urgently for Veraizon and the offer that I loved the most is that I could make free calls to my Cuba according to them, when we make all the changes, the first thing I do in the store is ask them to configure it for me for calls to Cuba and when they do, I start talking to all my people to the point that I I have a credit of $ 200, I tell them that I am not going to turn off that money since it was their bad information which they access and they take it from me, but they tell me then that I had to pay for the 2 phones one between 800 and that you stop To release it I would have to pay $ 480 more and to release the other I would have to pay $ 400, when I get an account I am paying for the two phones: $ 1680, so the other is not free, it is not less true that it is less than if you buy it individually, you I would be saving $ 200, but I started to stumble over his bad signals, my wife couldnt hear me, the conversation would drop, its disgusting, I decide that the best thing would be to return the phone and because if I didnt say it before they would also tell me that I cant leave after three months I have to spend 2 years with them and this is where things get good, when I tell them to give me my money back to take their phone, they tell me that they do not have cash to give me, I talk to the company and everything is demagoguery and Nothing to solve my situation, weeks go by and I do not have a phone, no money, when the money appears, they tell me that they will deduct $ 108 for the return of the 2 phones after several discussions I told them they just gave me my money, I quickly went to best buy, I bought my phone unlocked, I returned to my plan of $ 50 a month with high-speed, high-quality veraizon, I tell everyone, veraizon has a prepaid plan that is not with a contract, you can choose the one Any plan you want, if you combine with them, they give you in the $ 50 plan, 14GB of data to me, I have left over every month, I only spend 5GB and they multiply per month, I dont understand what they do on mobile phone, when they try to be with Veraizon I assure you that they will open their eyes and realize the extraordinary difference from one to the other, I tell you my testimony as it helps my people that they do not fall into the lasos of these guitres and if they are inside try to try veraizon and leave t-mobile, take a family plan in veraizon and They will give if they put the one with less primary data in the account, they deduct $ 20 from your monthly bill, understand how Veraizon works and they will see that with much less money they have the best network in the United States no matter where you are And if you want to know where I bought it, it was in this direction, but all mobile phones are a problem for those of us who like to have calls heard clearly, that the Internet is not frightened, God bless you.

Tube in excellent service with young Edwin

Erick I attend perfect! That is what you have to do with customers, thank you for having a representative like that, my favorite store

Pity service should close this dealer in terms of attention to the public, it is very bad and at first the employees are talking to each other or with some girls are distracted and they pass you to another specialist the worst thing is that they lack the minimum basic knowledge and They misunderstand consumers by saying things that are not, my case acquired an Iphone 6 in the Apple store and went to the information to send it to Mexico without being blocked by this company because they are the Free Contract Deal, one of the employees of name Mike, I am wrong to say that I would have to activate and use the phone for 90 days even without me needing it and after that they could unlock it. FALSE INFORMATION call the TMOBILE telephone center and a representative named Angela Very kindly informed me that I would only have to send the phone along with the invoice and could request its activation in Mexico without having to wait for anything. I will look for the manager of this store to present my complaint formally since his customer service is pity, I do not know if it is so in all TMOBILE distributors (I hope not) but it is for me a red focus and I definitely do not recommend this company .

Very good customer service and fast

The people in this store are very kind and help people highly recommended