They were able to fix problems with my fuel inlet and quickly diagnose other problems. They were kind and professional. I appreciate their service.

Pacifico Ford was very professional. That gave timely updates and were very thorough. I would visit them again.

Knowledgeable staff. Clean waiting area. Bathroom impeccable. Worked with my tire insurance.

ALWAYS EFFICIENT AND GOOD MANNERS...BOB IS THE BEST

Had a state inspection that needed completed ASAP. I didn’t wait long and there was a long line ahead of me. So they work fast. The staff in the lounge were friendly and the lobby was nice and had complimentary bottled water chilled, coffees, tea, and Philly pretzels and hot mustard. Plus vending machines and guest WiFi. I got a lot of work done whilst waiting and it made the time go by quick.

This place is great! I called to ask if I could get an oil change snd get my battery replaced!! He asked me for the make and model they’d get the battery I needed for a jeep!! I was in and out in no time flat!!! It’s nice, clean and comfortable! They do very good work!!Definitely recommending this place to all my friends!!

Kaley was fantastic and communicated with me every step of the way.

Great experience. Mike Delia helped me trade in my current lease for a new Ford. Quick transition and highly recommended

Convenient and well-priced. I always get The Works package but they dont always rotate the tires and clean the battery terminals like they claim to. I mark my tires every time and often I find that they are not rotated.

My car was in need of a oil change badly. The good folks at Pacifico Ford took me in without an appointment, and service my Lincoln. Thanks yall

Thanks for the opportunity to share: the work is decent from Pacific/ Ford. Not 100%The turnaround time once we send a vehicle over there it’s 2 to 3 weeks tops too much timeOn the other hand their service is satisfactory/not quite 100% so I would say 75% OK 25% not OK on their work professionalismThey definitely could use some improvement on time frame turnover and quality of work.We’ve had to return a few vehicles back to them pertaining to the same issues that they were bringing for that was not corrected properly!They need to be better and then Diagnostics and Repair’s.I don’t have time to keep returning the same truck to the dealer for the same original problem that he came in for.Thanks for the opportunity to share my thoughts and professional feedback have a great day.

I received quality service.. and the waiting room was very clean. I will return soon.

They were extremely professional and when they gave me a time to come and pick up my car it was ready and waiting. Along with a ticket for a free car wash. 5 star sevice all around.

The service was great.very clean waiting area. The service team was very professional.

Quick Lane staff is awesome ! Ive been taking my car there for years and every time I go, they have been nothing but professional, kind, and knowledgeable. I never feel as if they are trying to get me by providing unnecessary services. James Williams always treats me like family.

First come first serve. Done in a reasonable time and you get a car wash slip.

I always leave confident that I received quality work at the most affordable and reasonable price. Their work and top notch customer has ensured my loyalty.

Ford Pacifico worked hard to figure out what was wrong with my car and fix it. I am very grateful for all of their hard work during a very busy time.

James always provide me the best customer service. I’m always comfortable to work with him because he listens to me and make sure my car get taken care.

I’ve been going here for service for years! Finally came time to trade in and the whole team came together to make sure it worked out for everyone... I don’t normally leave reviews, and have a horrible history with car dealerships.... this one worked out just fine. I’d definitely check them out again when the time comes.

Andrew was really great! There was a mix-up on my part concerning the appointment process and Andrew went out of his way to make sure my car received the state inspections.

Please don’t go to this location if it’s not an absolute emergency. I understand this place three times and each time I’ve experienced an abnormality with my vehicle! The first time was the passenger side floor mat which I didn’t notice until the next day at the car wash while using the vacuum cleaner, next was a major dent on the driver’s side rear door which was odd because I only park in a garage both at home and work and there was no video of the assailant and therefore no proof because I didn’t notice it immediately, after this was the last and final straw when they took one of my tires and replaced it with a bald one tire with zero grip which was odd because even tough I do roll my tires due to the power of my vehicle only one tire had this irregular wear and tear!!! And each time I’m asked about the service I received there is no follow up when I voice these concerns. I say all that to say this, if you do decide to use this service please make sure you do a personal inspection both before and after your visit and be sure to record for abnormalities

Great place to take your vehicle to employees get you in and out with no problems

They correctly diagnosed 50% of the problem with my Ford F-250 Diesel, which was stalling mostly when I drove over potholes and bumps. They replaced the fuel injector cap and filter (not needed to resolve the issue) and fiddled with the after market hydra connect the previous owner added (the actual problem). My truck started stalling MORE as I drove it and they were less than helpful when I called to tell them you didnt fix this. I took my truck to D&W Diesel and they fixed it for 1/3 of the price. I will never return here and encourage other diesel owners to avoid this location.

All my issues were solved. Kaley was amazing.

Have to drive 2 mph! Very difficult to do! Thank goodness attendant came and assisted.

I bought a car from them. They were warm and friendly, and very professional.

They did a great job preparing my vehicle for purchase

Had to wait 3 hours for an oil change but other than that service was excellent

Excellent customer service from the team a Pacifico. I set up an appt online with the request to respond by text. Received several reminders and communication about my upcoming appt date.The staff were friendly, professional, at times funny, and even-handed out soft pretzels. The service area was clean and sharp.My car went right into a bay and I worked from the waiting area using the guest wifi.Definitely recommend

They always take care of the customer which is great

I have a wire hanging under my car for which they needed to order a connector but they failed to secure the wire so it does not drag on the road. This they did not do.

Expedient and very professional. Kaley Gowe was a phenomenal service advisor.

Always great service at Quick Lanefrom James & Steve!

I always admire the knowledge and expectation of the customer service professionals 👍🏽💯

I was in and out in less than an hour. For my vehicles inspection. The staff at Quicklane recognize me as a regular and hasnt treated me like an irregular. 🙂

Great service and kaylee fromService was thee absolute best in handling my issue and constantly keeping me in the loop

Excellent customer service by Earl Hill.

Gear servicealthough the car wash is be very old and dirty needs a complete over haul

Good service for a job well-done. A little long of a wait.

I look at Mr. James as if hes my personal mechanic. He has always done right by me and knows how to save me time and money. The gentlemen at Quick Lane are honest, professional, and quick (get the pun 😊) they dont keep you waiting all day unless you really have something wrong, and even then the wait is worth the fix.its because of these guys I dont dread when I have to bring my car in for service because I know theyre going to get the job done without busting my wallet.

I first went because of the convenience, I keep coming back for the service James gives! James treat me extremely well and I also watch how he interacts with others. He treats everyone like a person, not just a customer! Thanks James!

This is a great place even thou we wait for 3 hours it was very worth it i am glad we found this place the price was great thank you

I purchased a used 2017 Ford Explorer. The salesman Kenny was the best. The whole company and sales staff was professional and courtesy. The problem is the wait time to purchase a vehicle. I am sure it is mostly no fault of the sales staff or management. You have to speed up the process of paperwork and credit, financing and overall everything included to purchase a vehicle. It was a cumbersome to get my vehicle today. Definitely not the staff or management issue here.

Professional, honest and extremely pleasant staff. Quality service.

Francisco aka Frisco was the mechanic who worked on my vehicle. He got me in and out but with a full diagnosis and repair. I felt comfortable during the wait and the conversation we had after the repair was professionally courteous and informative! I will be taking my vehicle to this shop from now on and referring family and friends as well!

Never ever had any problem everyone always pleasant and always on time

Having a friendly staff makes a big difference when it comes to buying and repairing vehicles, and they have that. I’d highly recommend them.

I had my car inspected & oil change. Very happy with the service & everyone who works in the service department.

Staff are friendly, had an oil leak. They were able to take care of it and change some filters for me. Its just ok for a quick run in if you need your oil change, new tires and rotation.

Since I bought my 2009 Ford F 150 platinum in 2019 I have been going to quick lane for my oil changes first time being right around when the pandemic started, To my surprise they were one of the few places open to even get an oil change, I called & with no appointment they took me right in changed my oil right away had respect for my vehicle & me & now fast forward to now 3rd oil change in with them & still no appointment took me right in & everyone was wearing masks ( which I greatly appreciate, I take this pandemic seriously with my health issues ) Loved my service & this time in they brought in fresh pretzels while I was waiting which was a +. Will be returning in the near future.

Busy in the weekend but great easy oil and tire change location

Service was very good workers were very polite

My truck was towed in later Thursday afternoon and they had me back on the road early Saturday morning. Great communication and speedy service can’t ask for more than that. Great job.

Pacifico Ford Auto Group AAA+++ Rated #1 Dealership in sales and service in the Tri-state area!!

Got me in and out in a great time !!! Thank you.

First come first served! So get up early! Checked my 2014 explorer by vin number notified me of recall, explained the procedure to have it corrected. Informed me of what was needed now, disclosed full price in writing no later surprises. This is my new shop period!!!

M glad I made this trip today. My ford had the plastic lining beneath the car off and it was scrubbing the road and making noise.... Quick Lane fixed it immediately although they had only 10mins to close.... So glad. Thank you very much

Overall as ALWAYS, PACIFICO FORD DOES AN EXCELLENT JOB! THEIR REPRESENTATIVES ARE PROFESSIONAL, COURTEOUS, & DO THEIR WORK WITH INTEGRITY & HONOR!!! THEY ARE A TEAM THAT WORKS 2GETHER 2 GET THE JOB DONE PROFESSIONALLY, TIMELY & MOST IMPORTANTLY RIGHT THE 1ST TIME!!! THEY ARE WINNERS 🏆!!!!!

Kaley as very professional, got me in and out. Great service

They told me they are going to fix the broken rear mirror, but they just change the mirror without fixing the broken mirror frame. It cost me 160 dollars.

Horrible place for contractors to bring their truck here!Came in with an appointment for a simple oil change, tire rotation, and check why the “low fuel” comes on every couple of minutes, even with a tank full, on my 1year old truck. All of this was clearly explained and documented from when I scheduled the appointment.Arrived in time and left my truck to the person in charge and told me in a couple of hours tops I should be good to go. I left their place 6 hours later!!!Their technician who was fixing my truck and checked in with me, didn’t seem confident of what he was doing, telling me that his supervisor was jumping in to the situation (???). I did appreciate his honest efforts, but this should never take 6 hours. All they did was an update on the software! Obviously they didn’t care about me getting out of there. For their own reasons, the young tech was not able of managing whatever was going on, and they just let it go like this for hours.Worth mentioning that the manager of the service department probably needs more training hours in costumer service basics, totally ignoring my situation. When I explained my situation to him, he was just rude and ignorant.This is not the first time their service department disappoints me, but this last time they really dropped the ball!They have to find a different way of treating professionals that need their vehicle ASAP, compared to costumers that just bring their personal vehicle in, and even learn how to assign the right tech for the right job.I regret bringing my vehicle here, having a negative impact on my schedule and the production of my day (I lost 2 costumers that day because of their miscommunication and incapability of delivering proper service). In general my whole day was ruined thanks to them.

My service representative Bob is outstanding and trusted he had been keeping my 2010 explorer running like a Swiss watch..

Very professional service. I like that you can stay in contact with them while my car is being serviced.

This place is awesome great customer service and the manager is wonderful!!!!

Very happy with the service I receive here. I have been a customer for over fifteen years this is my third F150 I would recommend them.qqq

I went to drop my car off figuring its a dealer so it will be a couple of days wait and since I drive over the road in a truck it wouldnt be an issue.I stopped by a couple of hours later because I left something in my car that I needed to have with me for the week to find that they had finished the work and didnt come up with anything additional to pad the bill with!!This is the second time this has happened!!Have I found a honest dealer service center? Who knew this secret?I highly recommend this service center.

The MOST PAINLESS experience buying a car. From start to finish, nothing but kindness and professionalism from the salesman and sales manager (Rocky and Stan). Didn’t feel any pressure whatsoever, they were just super helpful. Wouldn’t buy a car anywhere else again! Thank you Ford Pacifico!! Keep up the amazing work!

I had a great experience with quick lane at Pacifico ford. The pricing on the battery replacement was reasonable and James kept me well informed throughout the process. They were able to order me an Uber to get back to my home and to the shop to pick up my car which was a huge plus and they even stayed open a few extra minutes passed closing so that I could come get the car same day instead of waiting until morning. Service was kind, clean and professional.

Had air bag replaced because of recall and service is great and friendly. They provided me with snacks and a Lyft home. Very professional.

Good service fair prices.

This was my third scheduled maintenance since my purchase last year for standard oil change and tire rotation with multi point inspection. State and emission inspection was also performed and is discounted for Pacifico For Life Customers.All three times I was taken at time of my appointment and the service was professional and satisfactory.

They were unable to provide service even though they state you can come in without an appointment

I like Quick lane in and out very professional staff

James has been terrific with advising me on how to maintain and keep my cars running like new. He is such a GREAT person glad hes stil on board in the midst of these tough economic times. THANK YOU JAMES

Good service.

Ford Pacifico on essington ave did an excellent job at helping me finance a car, I didn’t have a high credit score yet they worked with me Diligently until they found me a bank that would accept me. Nick and Stan did an amazing job, excellent Costomer service here !! I would recommend there location to anyone looking for a car.

This place was clean quick and professional, service members were very nice

I been going to Pacifico Ford and Hyundai for my truck and my car and they are the best in the business, I recommend to everyone..

Very professional service, kept me informed of what needed to be done. Delivered on time with all of the work completed as promised.

Great Work Very Professional Staff

I went in to have my brakes serviced today they did a great job

Bought a bronco here, helpful and totally worth it.

Manager was very helpful and courteous The technician was very thorough with work

Finally someone was able to help service my car and figure out what the issue was!

I was greeted by James inside the service department who was professional and kind. Even though he had a mask on, I could sense a smile underneath it that had a genuine interest to help. The service department was nice and clean. My overall experience was above and beyond what I expected.

Excellent service!

Polite, courteous, offered warm pretzels, bottled water available, suggested options for auto repair, and gave car wash coupon. The wait was longer than expected but that sometimes happens when its walk in . Good place to take your car.

The Ford dealership was absolutely amazing! I arrived about 15 minutes early to my appointment and from the start the staff was very professional. After getting situated in the waiting room, the Service Rep checked in with me 3 times (over the course of an hour) to confirm my car issue, give me updates and tell me how they fixed my car. Great service and employees!

Great work done in a timely manner

I had a very good experience at Quick Lane at Pacifico Ford on Essington Ave in PA.

I had an emergency with my 2019 Explorer while driving near Pacifico Ford. I pulled in and received the best service anyone could ask for. They fixed the problem as soon as they could and I was back on the road very quickly. Everyone in their service department was friendly and courteous. I would highly recommend Pacifico service department.

Very nice clean good to their customers

Service was excellent. I dropped off my car and within a couple of hours I received a text that my car was ready for pickup. This isn’t the first time I brought my vehicle. They have always been professional and courteous . Prices for their services are great as well. I highly recommend this place for service.

Yea ur welcome but I did get a old free car wash ticket I went there on jan 11th my tickets says dec 29 🤔🤔🤔🤔 how

Every time I go to this facility I am greeted with care, professionalism and familiarity. Of course scares in visibility of many others but truly in this time of urgency and fear it was comforting to be in a space that was clean, calm and welcoming - as always. Thank you Mr. James and your team. Stay healthy and safe.A Satisfied Customer😊

Very pleasant, especially given that my car was not on their schedule. Responsive and flexible.

Alex was an excellent salesman. The finance team was also great. They went above and beyond to make sure I got what I wanted and were prompt. No tricks up their sleeves. Straight forward and kept their word on the deal. I’d Reccommend

These guys are great 👍🏾.

We paid 1200 for our ac to be fixed and its not....if your not from Philly DONT GO HERE!