If you buy a vehicle, definitely get the warranty. Thank goodness I purchased mine from someone other than them because apparently other people have issues with theirs. We bought a truck just to have in case we needed to haul or tow, not as an everyday vehicle. In a year, we have drove it maybe 5 times and now it is going back in the shop for the 4th major repair. The day we brought it home we found it leaking oil. Yes we took it back to them and they repaired it using our warranty, so they made money. And also found another issue at the same time. Then we had to put it in the shop at the beginning of winter because the heat didn’t work. Now the alternator and battery is bad. Seems like every time we need it, it needs another repair.

Deangelo Snow was able to help me get in a bigger vehicle and help me get within my budget.. thank you for your good customer service and helping me get into the vehicle that I need for my family

Great dealership! Keith & Blake did a fantastic job with helping me get the perfect car for me. Quick & clean communication & they were all so professional & polite. I would definitely recommend! Worth the trip for me.

DeAngelo was a great salesman. He went beyond our needs to get our son his first truck. Thanks for everything.

If I could rate it a 0 starts I would. Never have I been more disappointed with a dealership, my sister bought her truck 2 months ago and literally a few weeks later lights on the dashboard started flashing, they took it back to fix, returned it and still had problems. The truck is currently still in the shop and she is basically paying for her truck with out even using it! They let her borrow a car as well and it won’t turn on anymore and claim “they cannot come pick it up”. People please don’t do business here.

If you buy a vehicle from CRM, I highly advise you to NOT waste your money on their warranty’s. I have taken my truck to get fixed twice and the parts were covered on the warranty according to the copy I have. Both times they told me the warranty didn’t cover the cost and made up BS reasons why! I will never be back! And yes I understand and have read the “fine” print.

We bought a truck from them but it took them 3 he from the time we arrived to complete the deal to get the paper work done and ready for us to sign. I was about ready to tell them to forget the deal when they finally said they were ready.

Manager refused to removed a warranty that he told us was included. But actually is not. He added it to my financing plan and never asked me if I wanted .You cant trust him or this place.

Bought my first semi new truck from a car lot since 2001. Great folks go and see Whiz. He will take care of you.

Mike and Jason were a pleasure to work with and had excellent $$$. I live over an hour away but worth the drive and will continue to use CRM.

I bought my Ford F-250 here I just paid my 8th payment and my transmission started acting up I was never told my warranty only covered 25,000 miles I was told we had 2 years so when I took it to the the said we will get it to the transmission guy we use and let you know my truck sat there two weeks and when I called and asked why is was still sitting in there parking lot the said we can’t work fast enough for you so you need to come get your truck. I do not recommend anyone buying from them they are not helpful at all and the way I see it is that if I am paying $60,000 for a vehicle and I have only had it 8 months and it messes up someone should have to fix it if it was not caused by something I done.

I had the best experience with Keith Wheeler at CRM Motors. It was a quick and painless deal. He took care of everything and knew exactly what we needed. He is kind and helpful. He definitely isn’t your average car salesman. Keith truly goes above and beyond for his customers. I will always highly recommend him to friends and family.

First, let me say I LOVE MY CAR. Great quality vehicles, flawless customer & a seamless approval process are the many qualities of CRM. I called to set an appointment for the Camry SE, with Keith “Wheels” as my sales guy. He was friendly but knowledgeable and let my husband & I test drive a couple vehicles alone to get a true feel ourselves. Blake “Whiz”, our finance guy worked hard to get us TOP trade in value, low interest & a monthly payment that fit comfortably in our budget with a FULL warranty included in our package. Literally took less than an hour to sign for my dream car & pull off with no worries. If you’re looking for quality service, cars & people - CRM is your place!

My son purchased a vehicle from CRM Motors and we had a great experience. Keith & Blake were helpful, and courteous in every aspect of the buying process. We can’t recommend this company or guys enough to all our family & friends!

Nice staff very helpful

They were easy to deal with. We knew what we were there for, test drove and purchased a 2018 f150. It had a couple small issues that we asked them to address and they did just as promised. Thanks guys!

Great customer service... unfortunately the truck I bought less than 3 months ago is a hot mess. Truck needed wheel bearings, new compressor, oil is leaking in the injectors, 7 pin didnt work, and thats all before a full diagnostic from the Ford dealership. Unfortunately none of this is covered in their extended warranty. 40k down the drain.Oh and by the way, Im on the side of the hwy because something new is leaking.... 10 hours away from my home in Atlanta.

Highly recommend Keith and Blake. They provided me with excellent customer service and Keith is a retired marine who was very honest and built my trust immediately with how he conducted himself. Walked away with an awesome pre-owner truck.

The purchase experience was great.However, the jeep started off with dome lights and dimmer not working (did not realize till the evening after buying), now headlights do not work. It is not a fuse, bulbs are good. My wife and kids had to leave the vehicle in a parking lot and get a ride home because it was dark and the lights would not come on. It progressed to where nothing worked on the steering wheel (wipers, blinkers, etc.). These issues started from day 1 and progressively became worse with more and more stuff not working within a couple of weeks.Outside of my expectations, CRM is working on the issue to fix it.In my opinion, this is the exception, a problematic vehicle with a dealer that is willing to fix it after the sale. CRM has earned my business; I highly recommend stopping by next time you are looking for a vehicle.

This is a great place to buy your next vehicle

Staff members were great. I didnt buy a car because I was broke but now I know where to come when I need one!

They really helped me out when someone unexpectedly hit me and totaled my car. I’m in nursing school so money is tight and I got a really good deal here! Great little car that I’m in love with, thank you so much to the Mullinax family and the CRM Motors Staff!

Great car buying experience! Brad was an awesome salesman! Finance department was great also! Very friendly and laid back environment. Definitely recommend using CRM Motors!

I had a very good experience at CRM Motors. Kasey and Craig went above and beyond! Huge selection of great vehicles! Great prices! Friendly service! Couldnt have asked for a better experience! I am so happy they got me in my car! Great Job Guys! We will be back in the future! *

Very unprofessional place they allow their employees to participate in discriminatory videos and take no disciplinary action towards them. No type of professionalism. Would not recommend.

Had a wonderful experience with CRM Motors. Very nice salesman Blake helped us find just the right pickup truck. After my husband having an accident and his “dream truck” being totaled Blake helped us find his new “dream truck”! Thanks so much Blake we will be repeat customers, got a 16 year old & an 11 year old that wants a big truck when he’s 16! Thanks again! We love it!

KEITH WHEELS WHEELER great guy one hell of a salesman will put you in the right vehicle for the right price check him out....

I stopped by to look for a vehicle and no one made an attempt to greet me. I am normally all for leave me be but I feel you could at least acknowledge a customer. I have found a vehicle now

Bought a 08 f250 as is with no warranty from CRM. Had some issues out of the truck that couldn’t have been caught through a typical inspection, but Kasey has been nothing but helpful through the whole situation and paid for everything that had to be done to the truck. Even though it was bought as is with no warranty selling a vehicle with a problem isn’t how CRM does business and will do whatever it takes to fix the issue. Very trustworthy people I would recommend them.

I have purchased 3 cars from David. One from another company he was working for and one from his time with CRM Motors. No doubt, the best car buying experience. He listens to your needs, makes suggestions, and presents the best options. David is definitely the person I buy vehicles. We live another state. I no longer worry. After showing me pictures, I fly or drive to pick up the vehicle. And it is always a fair price.

Phil Turner is the man! Go see him ASAP. Made the buying process fun and is a great conversationalist. Cant say enough good things!

I bought an older flatbed diesel for my new farm truck, and was treated like I was buying the most expensive vehicle on the lot. I came from Georgia to buy it, and they were able to do the TAVT for me. Their title work was fast, even across state lines, and not a headache for me. Been a good truck so far.

I dont think you guys give trade in values according to how much extras are put on the vehicles. I think you should try defending your pricing in a different way....also...was told they dont take vehicles with under 100,000 miles on them. Bottom dollar for yours....top dollar for theirs.

Phil sold us a Lexus. He was fantastic. We got a great deal.

Trustworthy, Competent, and Caring Group of Sales Professionals and Automobile Experts! My family has been extremely pleased with the 2 cars we have purchased from CRM Motors. Family run business with high integrity.

CRM is a great dealership and excellent Jeep and accessory center as well. Bought a 2013 Jeep Sahara from Mario Hicks. He worked with me on my deal and helped make the entire car buying process smooth end to end. Be sure you ask for Mario and be sure to consider CRM for your next Jeep purchase- great group of people!

I just purchased a Toyota 4Runner from CRM. A great bunch of folks to work with. They were exceptionally driven to make sure I was happy with my purchase and went out of their way to make me a happy customer. Thanks to David, Casey, Michael and Jason for their honesty and professionalism

The people at CRM in Pelham are amazing!! We bought a 2007 Chevrolet Avalanche and after a couple of weeks we took it for routine service at a Dealership, we found out it has some pretty major issues. We talked to David our sales person and to Michael. Within a day they called and they swapped the 07 for 09. They went above and beyond by making sure we were happy and satisfied. We will definitely be repeat customers!!!

Watch your credit report. Looked at a jeep that was overpriced for the year. Our credit union told us it was overpriced,was willing to pay the extra because vehicle seemed in very good condition. They offered there credit union as they said they would finance over value. They pulled credit report and said they would get back to me after the weekend. Didnt hear anything when I called back they wanted my information again to pull credit report as they accidentally shredded my initial hard inquiry credit report. Unfortunately I had to walk away from buying vehicle because we all know hard inquiries lower credit scores each time and this is how they can then increase interest rate. Obviously they didnt want to sell there overpriced car to badly. Lost a sale.

I helped my son buy his first truck through CRM. I believe we got a good price. The problem I have is when we asked about lift and rims /tires the salesman kept telling us a price. We got the truck went back and their shop told us that they shouldnt of told us that and they werent going to honor anything that was told to us. I did get the leveling kit put on but that was a mess. The girl gave my son a price and after the work was done they gave me another price. I would go back because I like the trucks they have but its hard to believe anything past the price.

I found a truck here that I’d been looking for, salesman Asked me if the Ford Diesel was mine that I got out of. And I told Him yes, it is. so he asked if I would be trading it in. And I replied, NO. (I guess, Since it is a late model) HD truck... The salesman replied, Well .... people can’t get another Loan while they are currently making payments on a vehicle. That he can’t help me.with another purchase. Uh WHAT? As a business owner, if my company needs two trucks or even a fleet of trucks . you.should make the time Mr Salesman, Please, Assist Your customers, who took time to come to your dealership

My experience with CRM Motors was very good one!!! I was treated as a very valued customer and also was advised very professional advice on my purchase at CRM. They have many great name brand tires,wheels,lights,etc. Just to name a few things.I plan to be a repeat customer!!! Owning a Jeep Wrangler, I will always be finding another mod!!! Lol I am very pleased with my Toyo tires that I ordered at CRM.

Bought a 2012 Ford F250 Diesel from them. Paid $31,000 for the truck and another $1995 for what they called a Great warranty. Had problems with the truck on my way home that is costing me over $1,000 to repair a bad EGR on the engine. The Great warranty denied my claim and CRM acted concerned when i called them but, in the end, did nothing to help. I expected better considering the amount of money I spent. If you buy from them dont expect any service after the sale. They even wont call me back. Do yourself a favor and go somewhere else.

Great buying experience with CRM. I have recommended them to everyone I know. Will definitely check back with them for my next vehicle.

I have purchased several cars from CRM for my kids and myself. Ive been happy with every transaction. Great quality, great value, and great service!

Terrible experience! Just dont do it.

Great service and very helpful

I bought a vehicle out of state sight unseen. I relyed on the manager Craig to shoot me straight and let me know of any defects or blemishes the vehicle may of had before I made a decision. 2 pictures were sent of decent tires and that was it. I was verbally reassured everything else was in great shape. When I received the vehicle I noticed many things that were not disclosed. Mind you I do realize this was a used vehicle but it was only a year and a half old. My 10 year old truck was nicer on the inside. Every piece of painted trim was stained (that cannot be removed), the rearview mirror shakes when driving, air filter was black, old oil (despite him saying he would change it), 2 tires have about 20% tread left, more worn than normal drivers leather seat, a lingering bad odor, a piece of the running board was broken off, the rear windshield wiper doesnt work and barely had gas in it. I asked if he can work me with me to split the cost on some things and he refused saying if I thought you wanted a new vehicle I wouldnt have sold it to you. I made it clear I was looking for a like new vehicle again with it being close to new, I would have expected better. I was never followed up with either. They may be a decent dealer to other people but I had a very disappointing experience. OUT OF STATE BUYERS BEWARE!!

Great experience, will definitely purchase my next truck from these guys.

I highly reccomend CRM. Not only do they have excellent customer service, but they go above and beyond to serve their customers. They have an excellent service department. I will be using them in the future when we are in the market for a new vehicle again.

One of the few times Ive bought a car from a lot and didnt leave feeling like a victim. Place is laid back, decent cars and I got a good interest rate.

Customer service is wonderful! Love my 2011 Honda Accord

I really like my car. CRM is a great no hassle buying experience.

Should have prices listed on cars or online .... Makes a lot of people not bother buying here .

Brad was very knowledgeable and eager to work with us.

I worked with Josh and it was the easiest process we have been really needing a SUV for my big family and we were able to purchase on no problem thank you guys for making this a great experience

Mario was great the whole way through. Very personable with a great attitude!

Went after a friend bought a car, and had a terrible experience. After no one approached us for about 20 minutes (they were busy), we decided to go into the lobby. A salesperson walked in and went right past us without one word. I later learned his name is Shane. Even though the guy who WE approached and told about Shane was apologetic, there was a bad feeling in the pit of my stomach that distracted me until we left. They don’t get my business or the business of those around me.

Straight shooters, a rarity when it comes to selling pre-owned cars. They disclose all known problems and reliability issues that they are aware of. You cant know everything about every car, but what they know they tell, and they make an effort to sell reliable cars at a reasonable price. Id check with them first every time.

Mario was great to work with. Will be back for a upgrade in a couple of years.

Excellent place that will work with you

Great place to purchase a car, truck, or SUV...they have good prices and offer very fair deals when trading in your vehicle...the people are friendly and nice to deal with also...overall great experience

The staff was very courteous and friendly.

Horrible! Never in my life have I dealt with a salmesman who didnt communicate! Apparently they arent really interested in making a sale, even though I was told October has been a slow month. We know NOT to go for our next vehicle!

Family Friendly Atmosphere - no pressure and great guys!!!

A million thanks to Dale of CRM Motors, I bought a 2010 VolksWagen Tiguan in excellent condition as it was described with full options, It really worth my drive from Indianapolis IN to Hoover AL. Thanks

Great folks. They really stand behind their cars!

Great customer service and fast processing

Repeat customer. I love how easy it is to buy from CRM Motors!

My experience was not that good with my visit to the CRM lot they were very surprised that i wouldnt pay more than loan value on a vehicle my bank gave me a loan value of the vehicle that i was looking at but they wanted me to use there bank because that bank would loan 120% of value my reply to that is thats why our economy is in the shape it is so be aware of what you are buying and what it is worth, they wouldnt even let me test drive a vehicle because i wouldnt agree to pay more than loan value.

Way over priced! Check cargurus if youre curious about this place. Almost all vehicles over priced by 3 to 5 thousand. Do your homework before you shop here.

I have bought my last 5 vehicles from CRM Motors and will continue to buy from them.

Chris Mullinax and staff have always gone the extra mile for us. We wont trade cars anywhere but CRM Motors.

Youll find what youre looking for, but it will cost you.

Good folks

Service good

Ok

Great Business

Unprofessional

Good experience

Average dealer

Very attentive and pleasant ... we just went to look and inadvertently Salinas with this truck

Because they ask for a lot of papers and they make you wait a long time and at the last they tell you no ...

Excellent attention, I recommend it