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Donohoo Auto, LLC
8122 Helena Rd, Pelham, AL 35124, United States
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Donohoo Auto, LLC
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Bo
Review №1

The ladies at the front desk were awesome and very nice. The finance portion is done within 10 minutes that’s with signing paperwork and taking ownership of the car you purchased but I got a car that I liked and when I questioned why something didn’t work which was the wireless charger in a $36,000 used car I was told I needed to see the manufacture dealership for warranty, then when I got home I found duct tape holding some wires together under the front passenger door…I felt like after my money was taken my salesman “pro” was done with me. I was never offered to have the car taken too the BMW place to be fixed after being brought from my salesman. It wasn’t my best car buying experience by far!!!!Update: Kathryn from the dealership called me each week after my purchase to insure my car was properly looked at. The BMW dealership ordered a new weatherstripping for the door and I got with a BMW Genius to help with the features. It was appreciate, so I’m moving my stars up.

Ra
Review №2

The absolute best car buying experience weve had. If you dont like the hovering salesman experience, this is the location for you.. We did an inquiry online, when we arrived the vehicle was on the curb, we toke the car out just my husband and I after checking in. We worked with Eugene, and had a great car buying experience.

Ad
Review №3

Excellent service! Everyone was incredibly helpful. Eugene was a great sales person to work with. Trading in my vehicle was a seamless process. I definitely recommend purchasing a vehicle from here.

sP
Review №4

Our family would like to thank Matt McCune and the Donohoo Auto team for making our purchase experience exceptional. They offer a great selection of vehicles coupled with a friendly & knowledgeable staff that won our business.SincerelyAudrey and Joel

Jo
Review №5

I’ve been looking for a family vehicle for a couple of months and it’s been really hard to find something nice within our budget. I found an Expedition online at Donohoo and wanted to go check it out. From the moment I walked in the door, Donohoo defied my expectations of a used car dealer. Previously, I expected to spend half a day at the dealership and be upset over the time wasted just to buy something. At Donohoo, I walked in, told Katie at the desk which car I was interested in, and they brought it up for me to drive. I got to drive the car by myself without the salesperson, which allowed me to take it by my mechanic and check it out. Awesome! Everything looked good, so I went back to the dealership and talked with Matt. He was kind, courteous, and made sure I was taken care of. He had the service department check a couple of things for me, and got our paperwork started while I was picking up my wife. We were in and out in less than 30 minutes; exactly like I wanted. They even filled up the truck with gas; the last two dealers I’ve worked with didn’t do that. Matt even called later that day to explain that they had ordered a replacement windshield for the vehicle (it had a small crack) and they would replace it for free. Dropped the vehicle off for the replacement and they gave me a courtesy vehicle so that I could still go to my appointments for work. Also, I didn’t have time for them to detail the car when we purchased it, so we dropped it off again today and they gave it a full detail. A++++ experience.

Ka
Review №6

Going to Donohoo Auto was a really great choice in choosing where to get my car. Although I had to come back to actually buy my car because it was close to closing when I got there the first time, it was quick and easy. I signed my papers and was driving off in about 30 minutes 😊 Thank you Donohoo!

Ro
Review №7

Awesome experience. These guys are efficient and have the car buying experience down to a science. Marlon Brown was an excellent salesman!

Ja
Review №8

I will NEVER buy a car anywhere else!! Kyle is the best! Always responsive to my emails, car is always waiting on me when I show up. They never act like Im asking to much when I buy a car from them. Even down to cleaning the dust off the floorboards before I drive it home! And how about when I find a cosmetic flaw in the paint?? They painted the hood of my latest purchase AT NO COST!!! HIGHLY RECOMMENDED!! 100 STARS!! ASK FOR KYLE PARTRIDGE!!!!!!! WE LOVE DONOHOO!!

An
Review №9

I was a walk in and had never called or even inquired about the car I was wanting, I was met with great personality, given the opportunity to test drive the car before even talking numbers which was awesome! Mr. Marlon Brown was my salesman and in no way did I feel pressured into making a decision, he let me know of a similar car on the lot but respected that I knew what I came for! It was a far drive but I had an awesome experience here and will definitely go back. I Couldn’t have asked for a better buying experience!

De
Review №10

Marlon, Becky, Kathryn and the entire Donohoo team are very professional, thorough and knowledgeable. Marlon patiently took several pictures of the car for me since I was an hour and twenty minutes away. He transparently made me aware of two imperfections of the car which were corrected prior to my arrival of test driving the 2018 Lexus ES 350 with very low mileage. Marlon orchestrated every detail of my purchase making my car buying experience stress free! Wesley, the tech pro spent time with me, sitting unhurriedly in the car going over the features while demonstrating how to operate them. The Donohoo Auto team is superb!!! I highly recommend Donohoo Auto for your next purchase! Thank you, Donohoo Auto for an exceptional experience, excellence at it’s best!!!

Ja
Review №11

I am very satisfied with my purchase from Donahoo Auto. They made us very comfortable from start to finish. Everything was quick and convenient. They really went above and beyond. I had the pleasure of doing business with Eugene, Jimmy and Maria. Thank you all and keep up the good work.

Ch
Review №12

One of the best car buying experiences Ive had. I was coming from out of state to make a purchase, and I was able to complete a credit app on the website and talk with a salesman by phone to set everything up. When my wife and I arrived at the dealership they had our paperwork ready, so we were in and out quickly. We liked the fixed rate pricing through the website, it made the process easier. Was able to get a great rate on financing as well.

Ke
Review №13

Wonderful people. They had exactly what My wife wanted. I was in and out in a hour. Absolutely the fastest car buying experience I have ever had. I am also amazed at the selection of cars, trucks and SUV’s they have. I could go on and on about donohoo everyone was just so nice just and Absolutely amazing experience. Thanks to everyone at donohoo. I will be a returning customer for sure. Matt Harris was my sales pro.

Ki
Review №14

Front desk ladies are definitely in their element! They are very pleasant and welcoming. The people who retrieve the automobiles for test drive are pleasant and professional as well. Really like the no pressure environment. Kyle was patient and helpful. We visited three or four times before we purchased and he remained the same. Overall, very good experience.

Ja
Review №15

My wife was looking for a Maxima. She found one here for sale. We walked the lot and it was great. We weren’t swarmed by salespeople.Matt and Marlon made the purchase very easy and stress free.

Wi
Review №16

Fantastic experience from start to finish! Professional and courteous staff and great selection of vehicles. No pressure atmosphere is unbeatable.

Ke
Review №17

I am a little torn about my experience. I had a good experience with the receptionist, the salesperson, and the finance person. Test drove a few cars, super easy. Picked the one I liked and did the paperwork. I didn’t try to haggle with the salesperson or anything. Bought the car on a Monday and the check engine light came on and I had to put it in the shop where still remains. I do not feel there was any foul play or anyone selling me a lemon. But I just bought a car that I really liked and I am not going to be able to drive it for two weeks at minimum. I have to drive 45 minutes each time I go to Donohoo and there has been no effort to try to make things right. I mean come on, $26,000 two weeks of not having the car I paid for and hours of driving should at least equate to a free oil change or at least a hat.

Ka
Review №18

Donohoo is amazing! This was my first time buying a car from them and I’ll never go anywhere else. They make everything so easy. I knew what car I wanted before I went and I was able to give them my card info for a $500 deposit so they moved the car to the sold lot, took it offline, and gave me 7 days to get it. The $500 wasn’t charged it just would have been if I never went to get the car. When I got there they brought the car from the sold lot and I got to test drive it alone to make sure I was happy with it. Then it took no time to sign some paperwork and give them the check and be done. They even separated all the paperwork I would need for my tag so it would be easier. Everyone was so nice and it was so easy that it didn’t seem real! They are awesome

Ru
Review №19

A truly amazing car buying experience! Buying a vehicle can be one of the most nerve racking experiences in life and these folks are honest and you really get the best bang for your buck here. Our most recent purchase was the third purchase made by our family members and Donohoo will continue to get our business in the future!

Da
Review №20

The service of each stage was done so professional, friendly. I would definitely deal with Donohoo Auto again.Thank You So Much!David T. Hillgenberg

Ja
Review №21

What a great car buying experience! I dealt with Jonathon through email and text over the course of a week, and he made the process an absolute pleasure. The team was waiting on me when I arrived (from 2+ hours away), and had everything ready. Eugene took over, since Jonathon was off on Saturday, and he seamlessly closed the deal. Marci, in finance, was fantastic, too. Donohoo has a great team in Pelham, and I will definitely recommend to friends and family. I’ll be back, as well. A+ experience.

Ka
Review №22

The experience was great overall. Johnathan was very attentive as well as rest of the staff. Definitely recommend!

Ca
Review №23

Called this morning to make an appointment to drive a car. Ended up driving 3 different cars. Bought the Nissan Murano that I drove last. Everyone there is super nice and makes the process of test driving and buying so easy!! Through the years weve bought 5 or 6 cars there and its always been a good experience!

Ja
Review №24

Donohoo Auto was amazing to work with. From the first moment of putting in the request about the vehicle, I received a prompt call from our sales pro, Matt McCune.Matt was professional and courteous, worked quickly to get a value on our trade, and worked with finance to get us our rate and terms.We were driving from AR so they had the vehicles waiting for us as soon as we arrived at the dealership and we would have probably been in and out within an hour or so had it not been for a technical issue on the side of our insurance company, which the whole Donohoo team was very patient about.Lacey was very professional and had us in and out of the finance office with 15 minutes. All-in-all it was a great experience and I will definitely consider them again for future purchases even if it is a 6 hour drive. It is well worth it! Oh, and I am loving driving my new X5.

Ma
Review №25

I have to say the total experience was amazing!! Everyone was extremely friendly from the front desk, our salesman Jonathan, to Michele in closing. I highly recommend them if youre in the market. No haggle in pricing and definitely no going back in forth from salesman to manager. Thank you again for everything you all did!!

Sk
Review №26

Donahoo knows how to sell used cars. They just let you test drive vehicles and figure out what you want. No harassment or trying to convince you. I will say they (and I) should go over a car better when checking things and cleaning. After buying and getting home, we realized the rear self belt was stuck. In the process of fixing it, we found gunk on the plastic that was hard and dried. (Took a while to get it fixed) Also found 2 art chalk pieces in the flip down backseat cup holder that had to be cleaned up. While doing that, we found that when the back seat upholstery got damp, there is a muddy brown substance deep in the dark grey. After wiping and soaking it up, we still haven’t gotten it out. Donahoo has excellent service but should deep clean a bit better.

Je
Review №27

Thank you Kyle for being so attentive and explaining every single detail. He made sure I understood exactly what was going on. Becky was amazing too. Go to Donohoo!!

Al
Review №28

The process was easy and didn’t take long at all! I worked with Marlon and he was awesome! He went over everything with me and answered all my questions. After purchasing the dealership even offered for a tech guy to go over features in my new car, which I definitely needed! Thanks again!

Tr
Review №29

Throughly pleasant and stress-free shopping experience. The vehicle I was interested in was not the good fit I was hoping for, but Marion worked tirelessly, and with a GREAT attitude, to find me the perfect car. I am very happy with my car and with the wonderful service I received at Donahoo.

ki
Review №30

I can’t say enough good about this dealership! Eric was fantastic to work, going above and beyond, even working after hours and on his off days. Everyone was extremely accommodating to my husband who is in a wheelchair. I believe the trade value was fair. The process from start to finish was easy and fast. Donohoo is like no other. I am very pleased with my purchase. I highly recommend doing business with Donohoo and I will definitely be back in the future!

To
Review №31

This was one of the best car buying experiences Ive had. It was easy and hassle free. I was in and out in no time!

Ch
Review №32

This was an experience! TOP NOTCH organization. Everyone was over the top with kindness and did their job in a way that made the entire dealership operate like a well-oiled machine. It was a pleasure to do business with them- even on a busy Saturday. Will definitely go back for future car needs! Well worth the hour drive from my house.

Rh
Review №33

I recently purchased an automobile from Donohoo and the entire experience was great! Huge inventory to choose from and compare. Every employee was polite and eager to help. I will definitely go back! They even made sure that my new automobile was detailed and filled with gas. Great place, great people and great experience!

Da
Review №34

Absolutely the best way to shop for and buy a car. No hassle, professional, clean, respectful and enjoyable experience.Great car selection, great quality, fair straightforward pricing and outstanding customer service.Highly recommend.

Li
Review №35

Everyone was very friendly. The team was extremely efficient. Great service and made you feel welcomed.

Je
Review №36

The best experience I could have asked for when buying a car. Excellent inventory, great prices, knowledgeable & friendly staff with absolutely no pressure. Highly recommend!!!

Ka
Review №37

My experience here was FANTASTIC! Everybody was super nice. Nobody was pushy. Everything about this place was great. I highly recommend anyone to buy a vehicle here. Ill definitely be back for future purchases

Ju
Review №38

Fantastic. Took great care of me and my wife in our car shopping experience. Did not try and spring up random charges or use any sneaky sales tactics. They have a great system in place that’s efficient and doesn’t waste any time. You get to try the cars you want and nobody pushes any particular vehicles on the customers. I will absolutely go back and make my next purchase here.

Jo
Review №39

Filled out application, was contacted almost immediately. Could only text back and forth to begin, quick response. When approved, told them when we were coming in had car washed and ready for test drive.. when we decided to buy first part went smooth all extra options explained clearly. Now signing papers took a little bit because they were selling cars to other people, it was not a problem at all. Only been a couple days but everything has been great. Thank you Matt Harris and all of Donohoo Auto..

No
Review №40

Had a great experience here, and from my opinion the attention I received as a customer was fantastic. I really appreciated Jonathan and Becky for helping me secure the car I wanted. They made the 4 hour long drive well worth it and I couldn’t be happier. The time spent at the dealership was not too long however I would prepare for at least 2-3 hours in and out the door. I loved that I was able to take a test drive alone with my wife that way we could discuss car without interruption. All in all I highly recommend visiting Donohoo if you can!

Za
Review №41

Everyone here was super helpful and did not make me feel pressured when I was making my decision. It was a comfortable test drive, and I liked the fixed pricing which made it a more straight forward process. It was an enjoyable experience, and I would definitely recommend!

Bl
Review №42

As I was doing a nationwide search for my weekend car when I stumbled on to Donohoo autos. They are 500 miles away from where I live but after dealing with them via the phone and email, I took the long drive to see the car and they made it a truly painless experience! I happily purchased the Fiat 124 Spider and drove it back home. Thank you Kyle for making Donohoo autos the easy choice and I will buy from you again! Find my reviews on this car and others on YouTube by typing in Blazing 903

Ro
Review №43

We have bought 3 cars from Donohoo and love the low pressure, self-guided test drive experience. They have the best selection of late model, low mileage used cars in the Birmingham area. Its super easy to test drive as many different cars as you want as youre trying to make your decision. Once you do Marlon and the rest of the crew makes your purchasing experience great.

Ja
Review №44

My experience was smooth as silk! Jay and Mark referred me to Jonathan and he was beyond AMAZING in helping me make the right choice! He handled all my crazy questions and emotions and went above and beyond! I was constantly asked if I needed anything, and was treated like I was a priority 100%. Everything was handled professionally and personal all the way! The entire staff were incredible from the minute I walked in the door until I left with my 1st new vehicle in 34 years! They are the ABSOLUTE BEST!! Jay, Mark, Johnathan, Love you guys! See you soon! #respect

Ba
Review №45

It was the best experience ever!! Katelyn Blackmon and Mark (Don’t remember last name, but manager) were so helpful. Katelyn Blackmon is really the one that brought to you and really put effort to get a good car. Salesman,Matt McCune and closing Agent John Ard, lastly were nice. I will be telling everyone I know about my great experience there!! Loved it!!

Dh
Review №46

The process was very simple . I inquired about a Jeep on a Sunday and got a response the same night. Explained that I wanted to be in a ride before that following Thursday, however time didn’t permit. I did have my approval and the Jeep was ready for me but I took a trip. Matt made my process very easy, he got my approval and gave me the terms over the phone. When I came in I test drove the car and signed the papers ! I am very satisfied .

Ni
Review №47

I purchased my Infiniti from these guys a year ago. After purchasing I noticed my turning signals did not work after being pulled over by law enforcement. The problem was “fixed” but customer service was not very friendly. My car ran hot on Saturday night. It is now in the shop and the bill is now at $1000!! Not to mention the signals are out again!! I spent a lot of money for a “luxury” car and it’s been hell ever since. I’ll never use these people again. It’s been a nightmare!!

To
Review №48

I had the most awesome experience at Donohoo Auto! I was able to take my time and choose the right vehicle for me. I appreciate the non hassle and harassment that I have experienced at other car lots. Everyone was nice and very helpful during and after my buying experience. Special shout out to Jim who was patient and listen to my wants and needs in my new vehicle, Thank you! I will shop at Donohoo Auto in the future and recommend to family and friends. Thanks again Donohoo Auto!

Na
Review №49

Buying a car is a very stressful ordeal. There are so many variables to worry about. As soon as we walked into Donahoo, I knew we would buy our car there. The staff is so courteous and welcoming. No pushy, in-your-face salesmen trying to push a sale on you. Jonathan Yale made the car buying experience so easy. He was so easy to talk to and was very patient with us while made our decision. I will definitely be buying another car from there in the future.

Ti
Review №50

I was referred to Donohoo by friends who are repeat customers. They stated I would not be haggled, the process would be easy and the service would be great. They were absolutely correct! Marlon was excellent in the service he provided!! I drove off the lot in a car that I love thanks to him. I will definitely refer Donohoo and I will be back again!!

Me
Review №51

Highly recommend Donohoo!! Matt Crane was extremely knowledgeable and helpful! He sent me cars I might be interested and was there to assist for every test drive (I had several) Overall very satisfied with my experience. Super easy test drive process and no hard selling!

La
Review №52

My process for purchase was stress free. Everyone were very helpful and kind. I received 5 star service. Thanks everyone for all that was done to get me in and out in a timely manner.

Ch
Review №53

Everyone was super nice from the minute I walked in the door. Best car buying experience I’ve had. I will definitely be back .

Aa
Review №54

Great selection of vehicles, but didnt receive that expected personal connection from the staff.

El
Review №55

Absolute 5 star service from the moment we walked onto the lot until we drove off with our new car! Super knowledgeable, helpful, friendly, zero pressure. Once we decided which model we wanted, Kyle helped us sort through the maze of options and then found the car which matched my want list most closely. Once the paperwork was completed, they had someone sit in the car with me to explain features. He even paired my phone so I drove off the lot rocking to my music! I can see why people travel long distances to buy here. Best car buying experience ever!!!

Sh
Review №56

Matthew Harris was great at getting the car I wanted sent over from another location. Great communication of keeping me up to date. And setting up a time Friday. We walk in Friday afternoon and it was packed. Kinda over whelming. But Matthew was there to help us out. We didn’t agree on numbers on Friday so we said no and left. Saturday morning Matthew called and shot out some new numbers. We still didn’t agree. So later Matthews sales manager Nick gave us a call and helped us out on getting the right numbers. So we drove up there to sign the papers. They did a awesome job with working with us and gave us a great trade in price on our car also so we just couldn’t turn down the offer. Thank you Matthew and Nick for your patients with working with us on making a deal. Really appreciate it. And I love my new car.

Br
Review №57

My wife and I have been shopping for a car for about three weeks. On our first visit to Donohoo we decided that we would really like to purchase our car from them. We liked their set up, the no pressure aspect of it, and the prices we saw on their cars. We dealt with Eugenio and were very impressed with all aspects of the transaction. Would definitely buy from Donohoo again.

Jo
Review №58

Everything was great! Highly recommend Donohoo Auto for purchasing a new car. Great Experience!

Mi
Review №59

I had a great experience working with Kyle on my recent purchase. They are very transparent with their vehicles and I would definitely purchase from them again.

Ki
Review №60

Best car buying experience EVER! My salesman Marlon answered every question I had readily, got me exactly what I wanted for my trade and did not pressure me to purchase! I was made comfortable and given full freedom to test drive the vehicle I wanted for as long as I wanted!!! Financing was easy approved immediately with a payment that fits my budget!

As
Review №61

I am now a couple weeks out from my car purchase at Donohoo Auto and I couldnt be happier! I had gone to about 6 other dealers in Alabama and Georgia and the service and prices here are unmatched. The vehicles are also kept in great condition. I never once felt pressured to purchase a vehicle, and I was allowed to look at the same car multiple times without protest. Thank you Mr. Jim Hardy for your assistance in purchasing my new vehicle!

Mo
Review №62

Great people to work with! They made the process of switching vehicles very easy and helped us find exactly what worked for us. Weve bought 2 vehicles from them and have been very happy both times.

Ju
Review №63

Johnathan was very knowledgeable and helpful. He answered all my questions never made menfeel pressured nor rushed the process. I staff was very polite and made sure. The overall experience was great! I would definitely shop her again, and highly recommend you do too!

Sh
Review №64

I must say i pass this place a few time going to work and never even thought about even coming here to get a car, thought they would be to expensive. I got my dream car from here! When i say i love everything about my car its crazy! My salesperson Marlon Brown was a very helpful when i came that day to look at the car. I test drove 3 cars that day i choose the car of that i wanted. Mr. Brown walked thur with me everything that i need to know about the car no hidden fees, etc. Once i told him which car i wanted, I knew it was the car i wanted when i got into it. But i wanted to keep looking. Didnt get far, came back that same day and was determine to get my dream car. Mr. Brown walked me thought the paper work again. I got approve and drove off the lot Friday evening with my dream car. Im so pleased and still pleased with the choice i made. I would recommend Donohoo Auto to anyone. Ive already told several people about them.

St
Review №65

I will purchase all future cars through this company! As soon as I wrote them to express interest in a vehicle, I got a swift response and an appointment. Upon entering the building, I was immediately pointed to the car which was waiting for me. I test drove two and chose the latter. Ninety minutes later I was the proud owner! The next day, I realized the brakes were acting peculiar. They immediately had me bring it back, gave me a loaner vehicle, and fixed my issue. Through it all, they were friendly and outgoing. Plus I got a great deal on a beautiful used car!!!!

ca
Review №66

I started shopping for my vehicle about 2 months ago. I’ve purposely started early so I wouldn’t feel like I was being rushed. A couple of places had what was very good merchandise but with very expensive price tags. I’ve had different experiences with the shops where I’ve been looking at. I shared my concerns with my friends at work and they suggested that I take a look at Donahoo Auto in Pelham. They’ve bought cars there and had a good experiences. I went there after work one day to look at some of their cars. The receptionist greeted me with hello and a smile when I got there. She asked how I was doing and what she could help me find. I was shown about 3 cars that day. I only got a chance to look at the cars that day . About 3 days later I went back to test drive the cars. Let me just say no pressure at all, I really appreciate that. The professionalism I was shown from every person who worked there was impeccable. I mean every single one. I couldn’t be more happy with my purchase. It’s my first luxury car. I want to tell everyone thanks for all of the service.CDP

Ca
Review №67

The customer service was awesome and I’m loving my new car. I highly recommend Matthew Harris

Da
Review №68

Marlon was an excellent and knowledgeable sales representative. He had my car of choice ready for me after I made the 3 hour trip to come and test drive. The buying process was so fast and there was no hidden arrangements, everything was transparent. My new car was detailed and full of gas for our trip home! Everyone was so nice and helpful!

Lc
Review №69

The Donohoo customer care professional provided me superb personable service. They made my out-of-state purchase completely seamless.

Bi
Review №70

You will be happy with any experience you have at Donohoo. Very well established with the best helpful service possible. I bought a car in 2011 and the deal went smooth. Just today, I visited and was greeted with the Best staff and all inquiries initiated. You cant go wrong with Donohoo.

Ti
Review №71

Outstanding!I can’t believe that Donohoo Auto not only met my expectations, but exceed them. Tounderstand my story first know that I live in New Jersey and the dealership is in Alabama. Ihad been searching since December 2020 for an BMW X5 M-Sport for my wife that was whitewith a black interior that had low miles. When I saw the X5 that had 21k miles on it atDonohoo’s website I got to say I was skeptical. My initial thoughts was this is too good to betrue, and if it’s true the dealership wouldn’t take me seriously. After all I’m over a 1,000 milesaway in New Jersey and I thought that the dealership would just take my money and not careabout me due to the distance away. To my surprise it was the exact opposite! Kyle at thedealership stayed in constant contact with me and when he wasn’t around there was anothersales rep to pick up the slack. Also to my amazement whoever I spoke with knew exactly where Iwas at in the sales process. I never once felt like I didn’t matter the sales staff, finance staff, andmanagement staff all made me feel that I mattered.NOW HERE’S THE PART THAT REALLY MATTERS!!!When my vehicle arrived today 03/22/2021 it was even better than they described! The vehiclewas flawless, no scratches, no dents, no torn interior it was show room new! I can’t say enoughgood things about this dealership!5 out of 5 stars… Sincerely Timothy & Theresa Oates

Ja
Review №72

Service was phenomenal. Already knew what I wanted and the price that worked best for me and the entire team bent over backwards to accommodate. Kyle Partridge was patient with my questions, and ensured I received the best quality service available. 10/10 will tell all my friends and family where I purchased from.

Ja
Review №73

Our Sales Man Jonathon Yale was amazing ! He was very nice, made everything quick and easy and got me into the car I wanted to be in !! The technician could have been a lot more nice and helpful with showing me what the car did instead of asking me what i wanted to know when i knew nothing at all, but other than that it was great. definitely recommend. amazing cars.

De
Review №74

Friendly, professional and trustworthy. Purchased a 2017 BMW X5 remotely and had it transported from AL to CO. Vehicle arrived in great condition. Matthew Harris, Marlon Brown, Michele Blackmon and Misty DeFoor were helpful, timely and courteous.

Mi
Review №75

This had to have been my best car purchasing experience in over 25 years. Well organized operation, friendly staff and great overall customer service. If you are searching for a car look up Eric Pollock at Donohoo Auto for your needs.

Ed
Review №76

Very simple process! I did this for 40 years and kinda took some of the fun out for me. I enjoy haggling a little. They dont, price is what it is. More cars than you can imagine and an extremely friendly staff. Very helpful and not a pushy person to be found.

Ro
Review №77

I drove 3 1/2 hours to purchase a vehicle from Donohoo Auto. The transaction was smooth and easy. I stopped at a gas station when I noticed my AC wouldnt come on. I went back to the dealership and explained the issue. My vehicle was taken to the service department right away. The found the issue, took care of it, but in the process of doing that another issue popped up. I had been sitting for two hours by then. The sales person came to me an offered a courtesy vehicle to drive home in fully gased and a $50 gift card for my patience. They wanted to ensure I had a great experience, and did just that. I would definitely recommend them!!Thank you so much Donohoo Auto!!

Ch
Review №78

Marlon was very helpful and our experience was incredible. This was our second purchase at Donohoo and we will definitely be back!

Na
Review №79

Best experience ever. Was in and out super quick. Friendly, I will definitely be doing busy here again in the future.

b
Review №80

My family has been shopping with Donohoo since 2015. Each purchase came with a premium and pleasant buying experience. There are no pushy salespeople and they are fair with their pricing. You’ll always leave confident in your decision to do business with them.

Bu
Review №81

My experience with Donohoo auto was wonderful. The employees were friendly and there was no hassle. I couldn’t be more happy with my purchase. I will definitely recommend Donohoo auto to any one looking for a great car buying experience.

To
Review №82

My car-buying experience at Donohoo Auto was great and the process was quick! The customer service throughout the entire dealership was 5 stars. Eugene was my salesperson and he was very helpful, kind, and patient (I was a bit indecisive on which SUV to choose). I had a great experience overall.

Na
Review №83

Shopping at Donohoo was the easiest car buying experience I’ve ever had. They had several SUVs in style, price, mileage that I wanted. Test drive was quick, purchasing process easy, and the young man who helped explain all the features in the car was amazing and very patient to ensure every question was answered. I highly recommend Donohoo for anyone looking for a vehicle. I was extremely pleased with every facet of this purchase.

c
Review №84

What a pleasant experience! I was very nervous about buying a car online that I wasn’t seeing in person since we live 3 1/2 hrs away, but our salesman Kyle answered all our questions and gave details about the car. It was exactly as described. They took it to the shop of our choice for a pre-purchase inspection. Michelle completed the paperwork super fast, emailed everything to us so we could sign. She was so great to answer all my questions during that portion of the transaction. The delivery was set up for the very next morning!! The delivery was on time. Car was very clean. Delivery guys were great!All in all, a fantastic experience. I highly recommend the entire crew at Donohoo!!!

An
Review №85

What a fantastic experience! From start to finish everything was perfect! (Even after the sale!!)The staff was very warm, welcoming and professional. We went specifically for one type of vehicle. They had the keys for 3 different vehicles for test drive waiting for us when we arrived. We made our decision. We left because of a scheduled appointment, but were able to start purchase paperwork over the phone. Then went back to sign paperwork and pickup cleaned and detailed vehicle. The process was smooth and efficient. The vehicle we purchased was a great price and is in great condition. All Carfax info was reviewed all all 3 vehicles we test drove. We will never buy or shop for a vehicle from a big dealerships again. That sounds kinda funny, Donohoo Auto has nearly 1k very nice used vehicles to fit every budget and need, they are big! If your in the market for a great used car, great price, and excellent customer service, check them out!!

Al
Review №86

Drove all the way here from Atlanta to get a new BMW that I was able to reserve over the phone. They were wonderful and haggle free which is super rare for a dealership. They didn’t try to toss in any extra fees. Everything was very transparent. I will return.

Da
Review №87

Excellent customer service, quick, and reliable staff. Helped me figure out the whole process of buying a car too.

RA
Review №88

I had great service, but I purchased a Lexus go 460 with only 32,000 miles and it has been such a great car. 2 days after purchase the oil light came on so I spent the $85 and changed my oil and while I was doing that the guy told me I needed 2 new tires very soon and that the other 2 would need to be replaced not long from now. So I am already dropping $800 for tires and haven’t even had it 2 months 🤦🏻‍♀️And the car just has 34,000 miles on it now.

Bu
Review №89

This place is like a candy store. Best selection of BMW cars Ive ever seen. It was hard sometimes getting through to the salesman but all in all ok. He was not there when we actually picked up the car. Others were very helpful. Would buy again!

Co
Review №90

Absolutely loved my experience shopping with Donohoo; theyre definitely a better experience than most dealerships. I contacted them on the phone to ask a question about my trade in and they were quick to answer. I dealt with both Matthews and I believe Emily and they were incredible. I really enjoyed my shopping experience and have been recommending them to my friends already.

Er
Review №91

Excellent first-time car buying experience! We were able to test drive multiple cars, and choose the car that fits our needs. The entire staff was very friendly & helpful. We will definitely refer our friends & family.

Je
Review №92

The experience at Donohoo is always good. Beginning with the wonderful test drive setup all the way to signing papers, they have the process down to how it should be.

Ja
Review №93

Awesome place to buy a car! Matt McCune helped me with buying the Rogue Ive been wanting for years. Process was super quick and they had me in and out in no time! He was very honest with me from the get go, not pushy at all, worked with me despite being 2.5 hours away,, and overall just a great experience.

E
Review №94

We had been several times and when it came time to buy our son a car for graduation, we could only think of one place. Clean, low mileage cars and no sales staff following you around. Finance department was also a pleasure to work with. Thanks guys.

Ch
Review №95

Our first experience with Donohoo Automotive and we would definitely use them again. The staff was friendly and efficient. Our sales person, Marlon, made this the easiest, haggle free experience weve ever had. He listened to what we wanted and needed and didnt try to push us into purchasing outside of our budget. Best experience ever!

Br
Review №96

We bought our car yesterday from Donohoo Auto and have nothing but great things to say about them. Everyone was so nice and the whole process was quick and easy. We will definitely be back when we have another car need!

Sh
Review №97

I had the worst experience with the salesman that was assigned to me by the name of Jim Hardy. My daughter and I went to look at a Hyundai Sonata that was going to be for her and my brother came along for a second opinion. Once we sat down with Mr. Hardy he began going through some figures and I asked was there any wiggle room in the price. He immediately said we are a fixed price dealership so there was really no need in bringing Terry (my brother) in here to try and hard ball me. I was shocked and at this point my brother had not even said a word to Mr. Hardy for him to make that kind of comment. However we continued on, we had brought my daughters car to see if we could trade it, I knew we would not get a whole lot for it but I was surprised when he said they could give us $100. She has an 09 Torrent with around 170,000 miles, it is not a bad car and in basically good shape, worth more than $100. She actually had a co-worker offer her $1200. Anyway Mr. Hardy had the nerve to say maybe we could scrap it. I was in shock that he said that to us. My brother at this point spoke up and did try to talk with him about the car and pricing and terms but Mr. Hardy basically just kept talking down to us like he was better. Little did he know that my brother could have paid cash for it if he wanted, but we were trying to get some credit started for my daughter. We of course walked out and the madder I got and in hind sight wish I would have told Jim where he could stick the employee of the month plague he had on his desk. I would recommend if anyone is looking for a vehicle try your best not to go to Donohoo Auto or at least make sure Jim Hardy is not your salesman, hopefully the others are more professional than he is. If I could get through and talk with the owner I would love to tell him all of this in person.

Ch
Review №98

Alex, Johnathan, and Lacey helped me out get the truck I was looking for. Super easy process never felt pressured to do anything. The buying process was so smooth and easy. If youre considering buying from here. DO IT! You wont have any regrets.

El
Review №99

No pressure, whatsoever. Price was upfront and very competitive. After the sale was completed and the car was being detailed they decided the front tires needed to be replaced with new ones, which they did. Also, follow up after the sale. Great place to purchase a car.

He
Review №100

Although the wait was pretty lengthy, the staff and professionals made it worth our wait. Jonathan and Kyle made sure we were comfortable with the numbers, went through warranty options, and although they were super busy, did not rush us. Lacey was great! Explained every page of what we were signing, cut up with us, and again did not “rush” through any process. Would definitely recommend Donohoo to anyone.

Information
100 Photos
100 Comments
4.7 Rating
  • Address:8122 Helena Rd, Pelham, AL 35124, United States
  • Site:https://donohooauto.com/
  • Phone:+1 205-444-9333
Categories
  • Auto repair shop
  • Used car dealer
  • Car dealer
Working hours
  • Monday:9AM–7PM
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:Closed
Offerings
  • Buys used goods:Yes
Payments
  • Debit cards:Yes
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