Marcus Williams at your Pearland, Texas location, was awesome very courteous and knowledgeable. He added another line to my existing account it took him less than five minutes to assess what needed to be done and get the problem resolved. I really appreciated his knowledge and his thoughtfulness in resolving my issue

Awesome team, very welcoming & extremely helpful. This group works well together helping one another & the customer throughout the entire transaction. Truly a new unique & much preferred experience. No customer wants to walk into a store & feel like we are bothering the employees, unfortunately that is the usual customer service experience. However this store is creating an entirely new & much needed customer service culture. My sales rep was fairly new but that did not affect my experience he had the support of his entire team which in my opinion made this even better. I walked in looking to reduce my overall cable bill but walked out doing that & more. Thank you!

I was helped by Kaylyn. I wanted to recognize her for her outstanding professionalism and kindness to me. I purchased a new phone and had difficulty transferring all of the data. What impressed me was the fact that she was dealing with another situation simultaneously. She didnt make me wait, she offered to help me at the same time. I really appreciated the time that she took to attend to my situation. Kaylyn, thank you again for your outstanding service. She resolved my problems with ease.

I was told by one of my friends to come and visit this store, I look at the reviews and I wasn’t sure I wanted to try it out but my friend assured me that the store was under new management and that the customer service has improved so I gave it a try and I had the best experience ever, Laine gave me such a great customer service, she was very patient, respectful and honest about everything she was changing on my bill, the store manager Sharon came to check on us twice to make sure I was getting taking care of and happy about my visit, this is how it should be managers need to stop being bosses and start being leaders and Sharon is the perfect example! Go Sharon and Laine I’ll be recommending this store to all my friends. Don’t pay attention to bad reviews customers are not always right :)

Fraudulent people. They mess up your account by telling you its BOGO but then tell you its not. No intention to clear the issue, blamed previous staff. When spoke to Abdul who said will check with manager. Then later to find out hes the manager. I wish people would come out more on how this store conducts business. Also theyre retail store so not really Corporate AT&T store. They just want your money!!!

I was helped by Sarah and she was one of the most helpful, educated, patient individuals. She stayed with us the entire time (a while) with the issues we had and helped us with deals! The icing on the cake was she was also very funny and could hold a great conversation. I would highly recommend her and this location for any phone upgrades or questions. If you get her you will definitely not be disappointed.

Some lady was rude with all her responses, had NO customer service skills!! Take your business and money elsewhere, they apparently dont have anything in stock either.

Fahim was very sociable and inviting. He helped us get a buy one get one free deal with an iPad for free! He also transferred all of our info all the way. The whole staff actually id really nice and work well together. I’ll be coming back and recommend coming here compared compared to the Silverlake or 518 location.

Sarah was AMAZING!! She made the process of transitioning 2 phones quick and painless. Even helped with family sharing and creating a child’s Apple ID. Thank you for all of your help! Awesome customer service!

If I could give this place 0 stars I would. I just came here to pick up a phone I already ordered online and none of the workers even glanced my way. One worker spent the entire hour I was there with a single customer. If they could have spared a moment to talk to any other customer or even just acknowledge that we were there once in a while that would have been nice. Several customers came in and left in the time that I was waiting because they could see the place for what it was. I had to leave after an hour because well I had other errands to run but this place has probably the worst customer service I’ve ever experienced. Go to the one on Broadway and just let this one return to dust please.

I was disappointed with my bill. The calculations were incorrect

I came into the store to simply add a line. The representative Sarah convinced me to start a business account. She was able to get the business account approved after an hour wait thereafter the system crashed meaning she had to reapply all over again. While reapplying she started receiving multiple phone calls the store became packed and she was no longer able to assist me. In a rush she offered to add the line to my existing account which is what I wanted in the first place. She changed my plan which triggered a higher bill for me next month and still required a $300 deposit which I didnt have to pay a deposit online. I was so upset leaving the store. I wanted to cancel service. A terrible experience

Sarah was my associate in the store she was very patience and helpful .She help me set up my amp to pay my bills and took time to show me how to do it I’m 70 years old and need that Patience she is Great..

This AT&T store has a very knowledgeable staff. They are patient and friendly. Sarah was very helpful! She got assistance from one of her coworkers and all the employees had a good rapport with one another.

Amazing service by Moe! He was nice and patient, even though he wasn’t feeling well. There was no wait time and I really liked that he gave me a discount on my accessories without a reason! I had general questions and he made sure to answer them all and all the way through! I’ll be coming here from now on.

Laine & Josh did an exceptional job of helping set up my business line today. They were so patient & attentive. I’m making this my home store. Thanks guys you rock!!!

Zemar Motani was the rep who helped us. He was very patient in answering our questions and in listening to our issues. He is very knowledgeable too. All was okay when we left the store. We are satisfied customers.

Sarah was great and an awesome employee. she stayed an extra hour to help me with my new phone. Very kind person and very funny 10/10 recommend!

Sarah was very helpful and very professional. She helped me save money and I am very satisfied with my service today. Be sure to stop by and see Sarah for your needs!

I normally give great reviews. Kaylyn could not help me at all on my business account. She Offered to change my SIM card. Whole store is doing nothing but playing on Facebook as I sit here waiting on AT&T to pick up. Paradox!? So I’m sitting here on the 800 number, on my phone trying to reach AT&T listening to music for 38 minutes. Please Get prepaid. Avoid these people and all stores.

Joshua K (store manager) and Justin were truly awesome. They reviewed and updated my plan to ensure I had the best possible experience. I am an educator and it was awesome to receive a discount for doing what I love. They made my day and I would recommend this store to anyone in the Pearland area.

Att couldnt ship lost phones from store to store so we had to drive 5 hours to Weatherford Texas to pick up lost phone but thank God we got our phone back so thank you att Weatherford

Costumer Service with Tyler and Moe was Awesome. Short wait and answered all my questions patiently, and got me a sweet deal. Ill be coming back soon!

I loved dealing with Moe, very attentive. He sweettalked us into a new phone but then reduced our overall bills by $30, which was odetty cool. I look forward to coming back.

Sarah is exceptional with her customer service! She is very patient and very knowledgeable! She explains the product and service in a way that we can understand it.

I had a complicated phone transfer issue that couldn’t be handled by AT&T on the phone. The guys at this store were awesome figuring out how to help me. I really appreciate their assistance. 👍

Zemar customer service was fantastic. Very honest and has a lot of patience! Make sure you see him if you want a great experience.

We were told for upgrading our I-phone 6 to 11. We would receive a $300 credit for each phone. One would be in the form of $10 deduction on our bill for 30 months and the other was going to be a gift card. Sad to say we have received neither. 1st it was because we didn’t have u limited data. Then is was because the 2nd phone didn’t have an insurance plan that we clearly asked for.3rd it was because the phone were too old. Seems like ATT wants my business and money but won’t honor their own promotions. Really considering going to another carrier after 23 years. SMH!!!

Sara was amazing. She help me save at least 100 $ a month on my bill. Sara was very knowledgeable and helpful. I will ask for her assistance again.

Zemar is the guy to see. He’s young but knowledgeable, helpful and friendly. I walked in about 10 minutes before his shift ended and he stayed 2 hours with me just to help me get the current promotion. There were some issues with my account that were set up by the ONLIne store last year but he worked it all out. My wife and I really appreciate him for what he did today. I highly recommend this store and him. Everyone there seemed nice and I just got lucky with a really good rep. Ask for zemar

This was the best service Ive ever had in my life,every thing I needed He knew and took excellent care of me.I felt very Secure as a 76 year old young Senior Praise God.I would suggest His help for anyone anytime,any where. Mrs Ellas Webb Thank You Mr.Will

They cheat people. They promised one thing and they do another.

Our experience at this AT&T store was smooth and flawless. Will provided excellent customer service, answered our questions, and fulfilled our request with speed and accuracy.

Josh was very helpful. I love this particular ATT store cause they make you feel like family. Thank you

Will helped us at the Pearland location he was the best! Definitely recommend going to this guy I live an hour away and will definitely travel here from now on for great service! Saved us a ton of money on our plan...thanks again Will!

I was helped by Sarah. She made this experience a delight and I will be back because of her!

Great customer service, and friendly staff. The sales representatives in the store are highly knowledgeable. They always answer questions and concerns. A great store to visit!!

I visited your store this past Tuesday to get my phone set-up after a gift from my grand-daughter. The sales girl Laine was such a help. She was gracious and understanding. I was gifted an iPhone 10 after having a Samsung 4, I was so frustrated trying to figure out how to work the thing I almost returned it. Laine was knowledgeable and patient, she showed me how it works. I am 67-years-old and technology is not easy for me. It is nice to see that there are still young people willing to help us old folks learn. Go see Laine at the Pearland location!

Friendly and fast customer service! Store is clean, not too crowded, and staff are polite! Thanks for setting up my phone!

I had went to this store 1week ago and attempted to order a phone but I havent upgrade phone in a long time. So they supposed to have canceled the order and I said I would come back because but in my mind to be honest I didnt believe they charged taxes on a upgrade. But I went home and call a t & t and they said you right you been with us since 2011 and we didnt then but now they do. So I asked the customer service agent can I go ahead and purchase the phone now but he couldnt do nothing because he said whoever did my order left it pending and mess up my upgrade so I would to have to go back there. So I went back there and the Sim Var remembered and fixed everything he was patient and help me. Then I look at my receipt and seen the discount wasnt off so I called and a young lady said it will show later. But Im old school and Im 53 years old I still went up there and Sim Var told me it will show as soon as your phone is activated. I said ok I thought yall was cheating me out of my discount. So I decided today to buy the Samsung ear buds online because it was on sale and pick it up at this store so I paid for it and waited on my email. My email came so I went up there now Sim Var try to find it and he did go in my account and seen it. Now another young lady name Sara was sitting right by where Sim Var was looking for everything and sad repeatedly I dont see it and she was rude. I even showed the Will the manager the receipt and where it came out my account. His only solution was too canceled and repurchase but not actually explaining about the hold situation. So I went to my car explained everything to at&t customer service agent and explained everything to me so I went back in the a t and t store and asked for manager or a name and number Will didnt say he name only that hes a manager. And I couldnt talk to no one else but a young lady there light skin black AmericanHad walk off and call the owner or regional manager and said you can had his email number but no name or number. They all was real rude and I dont care why I asked for a manager or same one else in charge I have a right because Im a customer. The only person that wasnt rude was the looking staff. Now my daughter went in there and asked for they names and they try to act like sara wasnt there but my daughter recorded them so they cant lie. Its sad when black Americans is going through so much and to be humiliated like you were lying or pre prejudice because of me asking questions on about my purchases was not right. I would never ever come back in that store again. And I canceled those Samsung ear buds and order from another store. The customer service always come first you dont know what that person going through and it doesnt hurt to explain, understand and be nice even when a customer is frustrated.

Couldnt help me but the young man was very pleasant.

I had a great experience. Avery was really helpful and knowledgeable.

Joey and Allen were fantastic! Our family went into the store yesterday and we had all our needs met and more. They were able to save us money on our Direct TV bill, found offers available to us that allowed for us to get a free phone for our daughter with the purchase of our two phones, we even got all our accessories free from our trade ins! They found more and more ways for us to save and provided excellent and professional customer service during the entire process!

Our sales rep Zemar was PERFECT. He was very patient, relatable, and knowledgeable. Definitely an overall great EXPERIENCE!

Ale and Joey offered top notch service!! They were most helpful and guided me and my son through our new phone upgrade process. I would recommend calling on them, for any of your phone needs! Thank you both!

Zemar provided me with excellent service. He is very knowledgeable and friendly.

Zemar was absolutely outstanding!!! I had an awesome experience, learned much and am excited to use my ATT Products!!!

Wild and josh are the best and got straight to the business and got me out!!

Zemar was an excellent help, as was a of the employees today. Very pleasant experience.

Today I went to the AT&T off Business Center and Clarissa Anderson was such a huge help. She was so very patient with me and took her time helping me and I truly appreciate that! This location is awesome anyone should want to come here! And if you want some great help I recommend scheduling with Clarissa she knowledgeable and knows what’s she’s doing!

Sean was so great and helpful!! He answered all of my questions and I was in and out of there way faster than I had anticipated I would be. This was the best experience that Ive had when switching service providers. Awesome customer service overall. Will definitely be back!

Kruti was extremely helpful. This was the best at&t experience I have ever had. The wait time was non existent, which is awesome for people on the go or with children. I highly recommend this store. Not only did she help me with my wireless needs, she was extremely helpful and knowledgeable regarding other at&t services that I was interested in. This is definitely my go-to store from now on.

Zamar was very helpful. Very satisfied with my service

Tony was great. Very nice. Will ask for him in the future.

Thanks Alejandra for helping me purchase a new iPhone 11 and deciding on the best plan for my needs. I will be back... when I need a new phone.

Will was an amazing help with the necessary calm to ease the tension of the situation as we had to handle gross mismanagement and fraudulent activities connected to our business accounts. Great job, Will!

Sonali and Madison were great help. We went in with a port issue and they fixed it and educated us a lot about the phones and services. I recommend this store highly. Great staff and great attitude. Very welcoming. This will be my go to AT&T store now.

Kaylin explained throughly plans and phone that fit my needs and felt no pressure during the hole conversation

Guy that helped us was extremely helpful and just a cool guy in general. Didnt hate being there

Great AT&T store! Addison and Tyler helped us get the iPhone X and they made it an enjoyable experience. They helped us right away, we didn’t have to wait at all. We were in and out very quickly. I would highly recommend this AT&T store!

Really good service! They were slammed but Moe gave outstanding service! He reduced our bill and got us a free phone with discounts on The case and screen protector. Highly recommend coming here!

Sean was a great awesome guy! He is wonderful with customers and has a pleasant attitude. He spent time with us and resolved all my issues. Highly recommend 5 star ++

Go see Zemar @ AT&T on business center in Pearland. His customer service was beyond measure in assisting my mother-n-law with her phone needs.

Ms. Christina was very Nice, and good to work with. The staff here listens, and does its best to take care of you. Their manager Mr. Abidin verified what can be offered on my account and then finalized it. Good job. Keep It Up.Visited store date: 11/26/16. They stayed late after closing and did not rush us. Thanks.

This branch doesnt know what they doing I got the promotion buy one get one free but I end up paying for 2 freaking phone I call talk to the manager she say therere nothing that she can do! If she dont then the job is not for her let Someone can do the job take over her spot.First time with AT&T very disappointed.

So glad I came here, I got 2 buy one get one free deals, an iPad for free, unlimited data, and all of it got paid for. Sure there were some strings attached but since I got a clear picture of my expectations, I’m really happy I came. Moe was outstanding! I’ll be referring my friends and family to him from now on!

I came in to buy a charger and I walked out buying a new IPhone X and an Apple Watch and still managed to save money on my account! Thank you Clarissa you were such a big help and I appreciate you taking the time to look all through my account and explain everything in a way I can easily understand! I recommend anyone making an appointment with Clarissa she’s great!

The last reviewer was flat out wrong!! I and my wife, who are both senior citizens, got tons of help and great service from Ms. Kaylyn. We dont have a deep understanding of these new technologies and the costs that it requires from our fixed income situation.. Ms. Kaylyn displayed a smiling and welcoming attitude in listening to our problems.. She had deep empathy, understanding, professionalism and competence in helping us.. She is a credit to herself and to her employers.. I say this with great confidence to all senior citizens and retired persons, if you need help with your ATT service, approach Ms. Kaylyn.. She will help you.!!!

No was awesome 😎

Visited the Business Center/Pearland store last week and had a very positive experience. Thank you Isiah and Edwin for the great help with my new ipad. Not only were you all knowledgeable, you all were kind and respectful. Great job. Oh that all my visits could be the same!

I went in to ask a couple questions and was helped immediately by Kaelyn. she was more than helpful in answering my questions and helped me upgrade to a new iphone that day. she even went above and beyond and helped me put the screen protection on my phone. i’ll definitely be back to her if i need help, appreciate yall

Great experience. Got in and out of the store quickly.

Great service from Kaylyn, she was very nice and made the process of switching accounts very easy! She provided excellent customer service overall!

Very pricey for basic accessories

Great customer service, very knowledgeable and friendly,

I’m so glad I came in here! They not only reduced my bill but also got me a buy one get one free deal! Plus 20% off accessories? Yaaaasssss! Now and Clarissa we’re super social and I’m glad that my overall experience was so good.

Came into to get a new iPhone and was more than satisfied with my experience. Seamless transaction and the two girls on staff were more than helpful! Would highly recommend

Worst experience after we left this store! They made so many mistakes to our account and has charged so much money to our account for their mistakes! This whole process has been a huge mess! I do not recommend these people to help at all. Friendly at the beginning, but with our experience, they are not very educated with the company. Till this day we are still trying to get our bill fixed and get everything back to normal! We had new cell phones, cable and internet all done at this location and neither one was done successfully!

Kruthy gives amazing customer service! Very knowledgeable and has great patience. She is awesome! Totally recommend her!

Great storeMoe did a great job explaining the product and all the ways he could save us money. Any questions I had, he was able to answer. I would recommend Moe and this store.Great job

I worked with Sean today upgraded two phones for Christmas he was able to keep it secret which was my biggest concern I will never go to another store. AMAZING service A++

Moe was super nice to me and my mom, glad I took a trip here. It took forever to get our business taken care of however, their computers and lte were to blame. Moe was great though!

Went in on 12/2/18 at about 6:30 pm to upgrade my phone to an iPhone X. Wasn’t greeted when I went in and was ignored for 20 minutes. Then the staff went and spoke with the next group of customers. The staff proceeded to skip me and help other people, even when it was clear I was there before then. I went to the silver lake store fight after and got much better service.

Moe was great! He completed my purchase and transferred my stuff within 30 minutes and got a new phone with unlimited for cheaper than Verizon! Great store and management!

Moe was outstanding! I took in a screen protector replacement for installation and he was very engaging and patient. I was out of there in 5 min. I highly recommend looking for him and this place!

Awesome group that works at this store. Justin was outstanding!!!!!! Great service!!!

Sonali was very patient and knowledgeable demonstrating hands on use of my new smart phone, people like her deserve recognition as others I have talked with know nothing. She is a jewel and should be recognized. If you lose her you will lose a wonderful employee.

Worked with kaylyn and had a great experience

Sonali was amazing! I was visiting family and had issue with my phone, so I went into this location and Sonali helped me. She was able to get me into a new phone while saving me money. Plus, I was able to get a free phone for my daughter!

Excellent customer service!! Christina did a great job helping me add a new phone saving money at the same time! Very pleased!!

Manager Joey was helpful and awesome with my iPhone issue...THANKS SO MUCH!

Great service and Moe was very patient with our issues. They helped up our speed for our internet and installed a screen protector I had bought at Walmart. I had originally went to the 518 store and the guy at the front told “ I have a job to do, not install your screen protector.” I couldn’t believe how rude he was. I understand they make commission but Moe was more than willing to help. I’ll be coming back here from now on.

This location is very helpful. Madison and Sonali helped me set up my account. They are very informative. Wonderful sales people.I refer my family and friends to Sonali as well.I love the service and I am very satisfied.

They had no idea about upgrades. No knowledge about products and services. Horrible . Wish I could give them a negative score

Very Shady Business Practices. DO NOT get fooled by the amazing customer service especially by Kruti(She also goes by Sonali). If its too good to be true IT IS. Here’s my experience when we went in, was greeted well and bought our iphone upgrades X and Xmax then she asked if we need any accessories we said No then she said she has an offer Bogo on screens and some great discounts on iphone cases. So we bought some. At the time of billing it was more than I expected so I asked for a bill and she said her printer was not working and she sent an email to us. Didnt give it much thought as she was so nice. So went home and checked the bill it had all the extra stuff that we didnt buy and no Bogo or discount that we were told all of them were charged full price. I went back to the store and asked what was going on then true colors of rudeness showed. She still refused to print a bill saying printer was not working. All the while printer was printing some other stuff. And sent the itemized bill via her personal gmail instead of the At&t and lied through her teeth saying that “I was going to give u credit on ur account the next day which u don’t deserve” which I had no idea the first time I left the store she just came up with that because I asked the question why I was charged all these extra stuff? Which legit company would do that? Oh also forget about returning the stuff they will just give some BS. Since its authorized store you can only return there etc. It was all a BIG hassle AVOID THIS STORE and just go to the actual AT&T on broadway.

Ive never had a more pmeasa t experience in an At&t store. Sean was wonderful and even transferred all my data. I wont be going to any other store.

Abid and Clarissa worked very well together to switch all 4 of my lines and add a new line for new services. It took a while but, they were patient and very helpful. They made the switch great! They answered all of my questions. Still enjoying services as well.

Sonali and Madison were awesome with customer support. We had an issue with our new I phones service and they stuck with the issue until it was resolved.Great job and thank you.

Salesman admitted he did not work for AT&T. We went in to fix an access problem with our online account. He was only interested in selling us products and services. Never solved our problem. Had to contact AT&T directly after wasting a half hour and the salesman said he fixed it.

Moe was excellent! He helped me upgrade my phone and gave us discounts on top of it all. Would 100% recommend this store for whatever you need!!