Went to upgrade a handset today. Awful experience. First was told that they would have to order the device. So, I decided to leave and order from home. Suddenly they remembered that a shipment had come in and that they would be able to give me the device today. There is a current promotion for $300.00 discount on the device. They did not mention anything about the promotion.There is a fee for the upgrade. I would assume that for this fee they would set up the device. This is not the case. They expect the customer to do all of this themselves at home. All the store employees do, is place the handset in a bag for you and send the customer on their way.On a good note, they did open the door for me when I arrived and left. This is where customer service began and ended.

It is very important to know exactly what you want before going in. They are helpful but Verizon offers like 8 million options. Do you research first and it will pay dividends.

The gentleman that helped me was very accommodating, I would have to him a 5 ☆☆☆☆☆ rating of excellence. Thank you so much!!!

Great service..my salesperson was knowledgeable and recommended the right product for me...not trying to get me to get extra products that were simply for the upcharge.

Nice young man greeted us outside the door. Only one allowed in even though we were together. So we went in one at a time. He was very helpful. Service was good. Sad couldnt go in together but rules are rules. Not his fault.

Joseph was very professional and knowledgeable to my family needs. Executed our needs in a timely manner, and went above and beyond to deliver the best customer experience.

Awesome place. They helped an angry and frustrated old man when he needed help.

Awesome customer service!!

Great coustomer service..

Very courteous and helpful fixed the problem thanks so much

Very helpful staff, good advice and great help.

Tim was quick cool and professional.

Staff very friendly and knowledgeable. Store is clean and inviting.

I placed a pickup order online for a phone and a screen protector. Received my items no problem but had to wait over an hour in my car for someone to put my screen protector on. I ended up leaving and just installing it myself. A little ridiculous to me that I wasn’t able to receive help for something that would’ve taken ~5 minutes.

Worst experience I asked manager a questionHis answer I don’t know

Very good place and customer service is very good

Friendly and knowledgeable. 7 year customer, no reason to look elsewhere.

Horrible. Went with my 80 year old mom with a cane, wouldnt let her in, said shed have to wait in car. 1-1 ratio. I go in and 2 young people are being helped by one person. I ask, why the 80 year old was kicked out. Said its supposed to be policy. Its ony 90 plus degrees out. Verizon at this location is horrid.

If I could give 0 stars ⭐️ I would, Poor customer service, I came today to open a business account, My first time here, the guy who check me in, didn’t told me that the people who work only for business account left until it was my turn, he knew I was there for business account at first place, I was waiting 3 hours for nothing they close the store and said they didn’t have time to take care of me. don’t come to this location !! They need to have better costumer service I see people waiting 2 hours just to ask a simple question.. so dissatisfied

We placed an online order which was not fulfilled by a near by indirect Verizon store. We went back the following day, waited over three hours and nothing was resolved. We came to the Verizon corporate store in Oswego and everyone was so nice, welcoming and knowledgeable. We had the pleasure of working with Mike, he listened to what we needed, found us the right phones and got us on a plan that works for our family. There were issues regarding our previous order which was causing a delay in porting our numbers over, however the manager Jessica, along with Mike promptly got all the issues taken care of. We loved our experience and the customer service that was provided. Once again, thank you guys for taking care of us and providing a wonderful in store experience!

Very helpful and knowledgeable with service questions. The cellular service was sketchy in the area and they helped me troubleshoot my handset to ensure me my phone was working fine... it was nothing I was doing and they assured me of that after doing some checking. Thank you!

My wife wanted a new phone, Daniel asked how much she could spend when we told him, he said keep your old phone.

Tim the General Manager was awesome . I had an issue that he was able to resolve rather quicky. All the staff is great and knowledgeable.

This place is terrible.Dont waste your time going to this store. While it may look appealing and have a nice variety of phones, the customer service is extremely poor.. I went in store with my father to upgrade to a new phone and received absolutely no help from the employees. I have worked in sales with clients for over 5 years and know firsthand that to walk into a store and hear no or theres nothing we can do for you from the trained employees is by far the complete opposite way a customer should be treated. What a way to repel a potential sale. Even if the upgrade was not possible, the employees could have gone as far as suggesting other options and/or advice so that I could leave with a phone that very day or in a pleasant mood, at the very least.The worst part is that the upgrade that was not offered and simply just not available on the edge program for my phone because its charging dock was not functional actually WAS AVAILABLE. I had asked if perhaps another line with a functional phone could be upgraded on Verizons edge program and transferred onto my phone number and was told no; however, after looking at my account online, it is absolutely possible. Not only was the store manager not helpful, but he was also incorrect and spoke with such a rude and arrogant tone, completely speaking over my voice as if his word was final and superior.The customer service may be breezy for a new customer who is looking to get a new phone and Verizon account. For those who have been customers of Verizon for awhile and are looking to upgrade or help with their phones, do not look here unless you want to leave unhappy.

I love this place because they help you with any and all questions you have and make sure you fully understand the equipment you just purchased or even something you purchased a while back or the new purchase you will be getting. They didnt rush me out of the store and I had questions because I am not tech savvy at all. I love how when you come into the store they get your phone number and this is how you wait in line, they have taken the confusion out by who is next in line. All the employees have been wonderful, warm and pleasant to talk to. I thank you for being a place where customer service is practiced

We finally got my bill straightened out. I hope 😁 then a month later they started charging me twice monthly again

Very helpful staff. Got a new s10. So far very happy with it!

Pricey but great customer service in store as well as on phone

Jason was great. Very informative answered our questions and no pressure to buy...just gave us facts

This Verizon Wireless store always offers personal attention for my device needs. They take the time to properly consult their customers, whether it is to review your current services to see if there are better options to save you costs, or to offer assistance with selecting the right accessory. The exact customer servicing experience that I expect.

My wife and I switched to Verizon because I travel for work and needed cell phone signal. Our old carrier T-Mobile screwed us over and Chris at this Verizon location worked some magic with the help of his manager and helped us save a lot of money. Chriss knowledge, expertise and exceptional professionalism made our experience at Verizon enjoyable.I wish I switched earlier since dealing with T-Mobile was a bunch of 💩💩💩.

After wasting 2 hrs there, I couldnt get a plan because they couldnt communicate effectively with their corporate on the phone. You better off going to a corporate store. I waste my time there and lost a good promo they were having.

Exceptional staff and service. So tired of Sprint and AT&T. Thank you. Great guy.

Great mom and pop place. Family owned and operated. LOW prices. Must see.

Spent 3hrs in this place last year to get my daughter a phone. Adjusted my own plan to a family plan. Made my wife and I both eligible to make changes to the account. Verizon got it wrong.Spent an hour there today, first 30min before anyone even checked me in. After finally being helped, they said they didn’t have me listed on the account to make changes and my wife would have to come in.I hate this place so much. I lose a little bit of my soul every time I walk in there. Seriously considering switching to another provider for my whole family.I would give less than 1 star if I was able.

Always have good service here

Excellent selection of phones. Great customer service

One star is to much. Waited an hour and a half... Finally left at 8:15 which was after closing time.. Without being helped. The staff kept leaving after helping customers and they just kept telling we were next. When we left they didnt even care.. They just wanted to go home. Three staff members were helping one person and we just sat asking why we werent being helped.. All they did was apologize.. But NEVER helped us!!! Worst Verizon ever!!! Been with the company over 10 years and never had this bad of service.

After a terrible experience at the Yorkville location yesterday, I went the Oswego store and had wonderful service! Micheal greeted me at the front door immediately and resolved my issue in less than 2 minutes. He also answered some additional questions that I had and gave me some tips. Thank you for the great, speedy service!

Went here twice in a two week time span to deal with the exploding Note 7 craziness. In both instances two completely different crews took great care of me. I got to listen to the abuse these employees take from customers and found a new respect for how they handle them.Crazy customer: if you dont like Verizon Android update release timing, dont take it out on these guys - its not in their control.

Jason and Jeff were very helpful! I love Verizon!

I have been with Verizon for over 15 years and I am very happy with their service friendly customer service people

I am always happy with my service at this Verizon store. The employees are friendly and knowledgeable about their products and always willing to help.

Really helpful sales associates save me $250

I had the best experience at this store. This was my second vist & everyone was extremely helpful. I will definitely come back & would recommend this store to my friends.

This is my go-to store for ALL my purchases. The customer service at this location is the best Ive experienced ANYWHERE! Keep it up!!

Got a great deal on the tablet I wanted, the staff we delt with was nice, tried to explain what was going on and why (in regards to our plan, and bill). No complaints.

Very nice people and helped us a long way.

Absolutely horrible and ridiculous to go in with a warranty and a phone and have to wait 5 business days to get a replacement phone when if I had AT&T or any other carrier I can walk out of the store with the new phone. Ive had Verizon for 17 18 years since before you were primeco I am going to change my phone carrier and you will never have me as a customer again

Omar was Very Knowledgeable in helping me with my new device, very kind, and personable. He needs a raise!

Great service on one of the busiest days of the year! Thanks so much for amazing customer service! Over and above.

Couldnt help me with my phone situation on how to fix it. Because Verizon corporate store doesnt fix phones. Which they should u just dont understand it

Fast service!

Great customer service. Ron will handle all your questions and needs. Very satisfied!

Omar and Tim go over an above to help the customer knowledgeably.It is not always just about sales; Service keeps the sales coming in and these guys provide the BEST service of any Verizon employee I have ever met!

Great service and like the location!

This store is terrible. Ive been a customer since 2007 and have been to several other locations and received excellent customer service Ive been to this store twice and was talked down too and spoken over severAL times. These people were rude and arrogant save yourself the frustration and take a drive to a different location

Helpful staff who helped me pay less to get a plan that makes sense for my family rather than up selling me.

Horrible, Verizon sent me there to get a Sim card and they accused me of stealing the phone that I needed the Sim card for. Called Verizon customer service and they called the store and then told me to go back and get the Sim card. So I went back in and was confronted by 3 aggressive employees who told me that isnt how it works, they dont just give out Sim cards. So they dont do what Verizon customer service asks them to do. I will never buy anything at this store as long as Vic is the manager. I would recommend to anyone to shop somewhere else.

People here are helpful, nice, and friendly. I go out of my way to this store because of it.

Bad bad Service all the time, I like Verizon but this corporate store is very bad, they dont know what they are doing there beside talking and laughing behind Customers back. No one knows how to handle Customer and they are lying to customer. I would suggest go some other corporate store then this one.

Customer service at this location is by far the worst. The manager is very rude, I was waiting for my place in line and was extremely surprised at the way she was talking to people, very condescending, and just overall very rude! One of the employees went into the back with my phone for 10 minutes came back out to find out the whole time she was trying to get the cover off the back of my phone, and still was unable to do so.. instead of asking me to do it she chose to go in the back and waste 10 minutes of my time when I told him I was in a hurry cuz I had a doctor appointment. Then they didnt even help me with what I needed to have done. I had to take my phone to a different location and they easily were able to help me.

Bit of a wait when I went in to switch my phone over but they were helpful

Poor customer service along with poor knowledge of anything going on with promos. Went in a (monday 3/4/19) days before the s10 promo with free gear buds ended, she told us we can come back (Friday 3/8/19) and still get the deal. We go in Friday and the new rep say the promo ended and theres nothing they can do. Then he says I can get you the email and number to the third party who was holding the promotion. Never was given the email or number. So we go back (saturday 3/9/19) to get the email etc, and they say the rep who has it wasnt in but theyll be sure to call me (Monday 3/11/19) when he is. Of course that never happend. Since Verizon doesnt want to claim fault to their poor knowledge of their job and telling people the wrong thing and help us out or even go into their own pockets after I still bought the 2 phones, Im out 2 sets of gear buds.

This store has a fantastic staff. My phone was acting up . Went there and Morgan in a matter of 2 minutes resolved the issue.

Very nice location. Great customer service.

UPDATE! THIS IS STILL THE WORST! They messed up my order for the new galaxy note 9. Now I have to wait till October to receive the phone. Thanks a lot Verizon! Everyone there is clueless! This Verizon is one of the worst! They never feel like helping you or just act like they dont know what they are talking about. Smh -_- hate this place.

Eddie the store manager and the rest of the crew were great and easy to get along

They are very helpful and arent just trying to con you like at most phone stores

Phone under warranty shipping new phone to my house tomorrow, Awesome service

Management was a serious bit♤♡ would not help us upgrade acted like she was helping a customer but yet stopped the 2nd we left report her to Verizon ended up upgrading at Naperville store

Update: I have changed my 1 star into a 5.I went it not the store today to return the tablet.Tim one of the managers fixed everything that went wrong and my daughter was able to keep the tablet. Which was awesome I didnt think this outcome could be possible. He also took care of the extra line for us. He was very nice. My family and i were in and out of the store within 30 mins. Very happy with the outcome will most likely come back but I will ask for Tim to answer any questions I have. Thank you again.Old post 1star:I was told i could purchase a GizmoTab and it would ONLY cost 80 bucks that could replace the tablet i had that was stolen. Great deal right? no strings attached no extra charges. The man said and i could get a 50 dollar gift card too. Sound to good to be true in the shop so kept asking what other charges are there and he told me none so thought must be a holiday deal.Well this was wrong i just got off the phone with customer service after viewing the receipt online to find out he added a line and now im being charged almost 300 bucks for another line, tablet, and warranty.Now i have to return the item or cancel one of my lines either way i have to pay around 170-250 for canceling my line or buying the tablet so my daughter can keep her Christmas gift she got early.

Absolutely horrible staff of incompetent, flippant and condescending young people. Really bad management and customer service. 0 skills. Need training in customer service. Formal complaint filed.

Excellent customer service!

What can I say, this is the giant megacorporation part of the oligarchy that I ended up with. Woo hoo.

Incredibly helpful staff, who help you make the best choice for what you need, even if youre just shopping for prices, they want you to have the information needed to make the best choice for you.

Waited 30 minutes before it was our turn to be helped. We picked out a basic flip phone for a 70 year old woman, and instead, they kept trying to up-sell us an iPhone on high GB data package with a separate $90 accessories bundle which was just a case and extra charger. Shes an old woman, she doesnt even know how to use a smartphone! We kept telling them no, and they kept offering things we didnt want. We eventually said we were going to Sprint because they have 50% off and the guy got defensive and started talking trash about his competitor. Real classy, Verizon. Had a much better experience down the street at Sprint and got a great deal. Wont be going back to Verizon.

The Oswego store lied to me. We tried so many times for months to get them to fix my daughters phone, but all they kept saying was there was nothing they could do. I told them how disappointed I was in their customer service, but they acted like they didnt care. I will drive 30 minutes to go to another store before I will ever use them again. The customer service dept of Verizon helped us and made up for their lack of customer service.

My daughter and I visited the store on Sunday, March 29 with the intent to upgrade an existing mobile phone. We currently have a family plan with five active devices. In the interest of time, we thought that a store visit would be beneficial versus ordering online. The sales rep found no eligible programs for us. There was an early Edge qualifier, however, our phone was broken. Fair - we understood! When we asked about other options, the store manager - Tim ONeal - advised that we visit the Apple store and look into fixing our phone. Tims attitude, tone of voice and level of service were unacceptable. As far as his attitude, he was quite confrontational. When I arrived home, to my surprise, My Verizon online, offered a multitude of early, discounted upgrades. As a result, I upgraded an old number that belonged to an outdated Blackberry to a new iPhone 6. While appreciating that certain things cannot be done in store, I would have welcomed Tims recommendation to visit the webpage for more options. I have been a Verizon customer for more than 15 years. The reputation of the company is as good as the guy that works for it. I have come to expect stellar customer service each and every time I deal with Verizon. Not this time. Very disappointing experience with the store in Oswego, IL.

Great Service!! Please visit this Verizon store in Oswego! Jason is awesome!

Great service every time I go

As much as I wish they help me out Unfortunately they cost me more of a headache and doing me any favors.First I got referred to this location because of product they had in stock, with a verbal acknowledgement over the phone. When I got there they did not have any stock I was looking for.They told me they could take care of me by ordering one and having it overnighted, sounds like a great plan. Besides the small fact that someone needs to be home to sign for it and they forget to mention that little Part. So now I still dont have the product. Now what makes it worse is I talked to three separate people at this location trying to figure out the best solution. I personally called FedEx and ask for options and they said they could reroute it to their location or waive the delivery signature. After talking with three people not one of them could figure this out.But at the end of the day they get their commission and thats all that matters

Service was a little slow but they got there eventually. Overall it was a good experience.

Im not even sure why they have a store here...its pretty much pointless. They sit around all day and dont help. Not helpful at all. Dont waste your time.

They are good service and worker.

Switched and got some free phones... At Sprint. Bye Verizon

Simon the salesman never called me back.

Their service on trying to fix a phone is just ok

Very nice people here

Great service. Sometimes busy...

Not enough help, disorganized.

Service was great, had a long wait

Very unprofessional, they dont know how to their job. They make me a big problem which I have to pay from my pocket near $400. Look for another Verizon office

Awful store will never come back. All they care about is their commission. I will be going to corporate with my complaint and so should everyone else. Do not trust a word they say!

They expected you to do their job not help you with assistance.

Outstanding service by Danny!

Very helpful staff.

Good nice service

Good friendly people!

Good service