We came over from sprint/t Mobil and it was way better than what we expected. Chris helped us get our new iPhone pros and iPhone pro max- & they are working wonderfully. We so far are enjoying the service and the way the employees worked with us. I am extremely thankful for the workers and the store

Raul Cazares did such a great job helping me with getting my mom a new phone. Along with Robert and Joseph, all 3 solved my issues and I left happy. Raul is very friendly and super knowledgeable about all the products and billing.This is a great AT&T store.

I cannot stress how pleased have been with the high level of care and assistance provided by Jess at this location. From the very first phone call to the in-store personal customer service, she stayed with me through the entire issue to help me resolve an experience with a phone screen repair gone horribly wrong, a phone repair insurance claim, and continued software issues with my phone. The resolution was not by any means simple nor did the problems get solved overnight. Ultimately, I found Jess to be a true professional and model employee who should be rated as excellent in her next review and be strongly considered for additional career advancement. She is a shining example of a representative who is welcoming, genuine, responsive, works across the enterprise effectively, and understands how to best resolve or determine what the needs of her customers are. Her sense of urgency and energy level makes her stand out among her peers. This is extremely uncommon in all organizations. As a former hiring manager with 20+ years of experience, Im confident she would be most valuable in any competitive organization. Her loss would be any organizations gain. Especially in this era of COVID, it is critical that businesses create the best experience possible customer experience. Jessica delivers an engaging and genuine customer service experience with high level of professionalism. Without a doubt her efforts will continue to elevate the brand and keep customers loyal and coming back. I can only hope that employees like her are rewarded, especially in the era of Covid, when customer service is a challenge for business to deliver, and also retain the best employees.

In a world where too often it’s all about the sale, taking the easy route, getting by with the least amount of effort, Robert shines. His kindness, willingness to go the extra mile when it wasn’t even about making a sale will stay with me and inspires me to reach higher in my own business.I never leave reviews, but had to write this one immediately. I must mention Angel as well, who again, made efforts the were above and beyond what anyone would even expect. I can’t stand technology and it’s frustrating glitches, but Robert and his leadership are truly inspiring and made it much less of an ordeal for me. He’s earned my business and my respect.

After a misleading experience by an employee at this location, store manager Robert resolved it quickly and with a high level of professionalism.Thank you for keeping us happy and taking the time necessary to resolve our challenge!

Claudia Gabriel was fantastic. She was knowledgeable and helpful and not pushy. Cared about the finding the right offers and services to fit my families needs. Highly recommend speaking with her for switching or first time setup.

5. Very satisfied. Claudia ✅at Oswego, Il. AT&T store at 2808 US HWY 34 was my sales person. Many many kudos to Claudia ✅👍👍from Robert Briggs

I had a great experience here!! Definitely recommend coming here for anything. Everyone here is very friendly and know what they are doing!! I came in to switch phone carriers and purchase a new phone. Had no problems at all!! Matt and Angel specifically were great help!!

We worked with Jess and I was completely disappointed when I got home and found out she had lied about everything and added insurance to our lines after I told her no! I had to call customer service to get the insurance cancelled and while speaking to them I found out she had messed up all our business lines. She said we would get HBO max free and I found out that was only for non business accounts. She also told me she couldn’t sell us a new phone at the store unless we were adding a payment plan. She said we should go to Best Buy or another store to buy the phone then go back to connect the line. Extremely mad when I found it. Will never be going back to this store.

Jose MADE MY DAY! I was in desperate need of FAST WiFi and a mobile hotspot because I’m staying in a broadband-only zone for the time being. I went to another store to purchase the hotspot and called the hotline and no one knew how to access my temp password. They also gave me contradictory info. Jose helped me locate my temp password within a minute, created my 4 digit passcode and helped me with all my questions. Plus, he’s a really nice guy.Thanks! Now I can finally work 😊

Angel and Jose were excellent. Truly the best phone buying experience I have ever had.

My husband and I went to this AT&T store looking for an IPhone upgrade and I was blown away by the great customer service we received today!! Jessica helped us and I mean, we are not phone savvy. She was so patient with us and helped us until everything was fully set up and we walked away with two new IPhones and two new watches as well as lots of accessories. Her manager Matt was extremely helpful as well!! Jessica spend a few hours with us and, the internet at the store was extremely slow, which was odd for a cell phone store but I assume that is corporate not the store by any means. Jessica was great to talk to, never left it in full silence and I have been in this store many times in the past but this is my first time back in the past two years and.. wow!! What a difference the employees make!! I didn’t recognize any of the employees but, that’s a good thing because this is by far the best service I’ve ever received here!! Great service, great vibe, great management!! A definite 10!! If you go here, go see Jessica, she is the best!! And, I will be back in six months with my kids to upgrade their phones once their contracts are up also! I have worked for a large bank as a district manager for 20 years and I would love great people like them on my team!!

We were mislead about fees and phone plans. My husband had to go in and get it straightened out with Cin.

Very busy, but excellent customer service.

I upgraded my phone, not once but twice and had to go to the store several times. Nick, Ryan, and the store manager (I believe) were awesome. They were super helpful, accommodating, and friendly through the whole process! For how busy they are all the time, they are patient and help all customers with a great attitude ! Thanks!

Yes they are helpful and nice when your activating or having an issue they can resolve.... however they did not correct their mistakes and give you the run around.. I was told the employee who messed up my contract no longer worked there and someone would contact me....never did... it ended up costing me $1000. Needless to say Im going somewhere else and I do not recommend them.

My wife and I were helped by Gary, who has seemingly endless amounts of patience and savvy! He was able to transfer all my contacts and pics from my ancient android phone to my new iPhone. I can’t believe how painless the whole process was; thank you, Gary!!

I showed up 10 minutes before they closed yesterday because I needed a replacement for my old phone. They me out the door with a new galaxy A12 and a nice case in less than 15 minutes!

Fantastic customer service - Angel went above and beyond to make sure my husband and I had the perfect phones and plans, and made the whole process as simple as possible. Highly recommend this location!

Very nice store, clean and tidy, and amazing staff! Helped resolve my issue and saved me some money. Stop in and see these guys!

I was having trouble with my voicemails not coming through. Gary was great at getting things fixed for me. It did require a call to support but he took care of everything. My family has dealt with this Oswego store for years now and we have always had amazing service. I cannot think of a time that I’ve ever been disappointed.

I went to AT&T store today in a tight bind after multiple calls with customer service in the past month and my issue still not resolved. Raul C. went above and beyond to make sure he did everything he could to make it happen. He spent almost an hour with me fully knowing he wasnt going to make any commission helping me out. With the end result being that my issue was completely resolved and I am once again satisfied with AT&T. In a year where everything seems to be going wrong. One thing this pandemic has brought out is the selflessness and good in one another and Raul C. was that epitome of this. I will be referring all my friends and family to do business with Raul C. at the Oswego, IL store. Thanks again!

Me: walk in to Walgreens and buy chargers and leaves with a receipt in less than 5minutes.Me: Goes into Apple Store buy chargers and leaves with receipt in 15min or less.Me: walks in to the AT&T Store bring chargers to table to purchase. Sales Associate ask for your name, phone number, first born, mortgage papers, passport, etc. leaves the store in 45min! Also, please don’t return anything for god sake!!!!

Believe me you will when I need your help again

I work for AT&T and I was 30 minutes from my house with no mask and the gentleman with the dreads helped me out! Saved me tons of time.That guys a legend. Deserves a reward

Carlos and the manager cared about their customers. I will continue to use the Oswego store when ever I have an AT&T need

I went in to exchange a phone that was ordered wrong. Thankfully they had the right one in stock. And then the rep was able to help activate all new lines for me and take home new phones. The man that helped me out was Cris, I spent about an hour in store but everything was done correctly without a hassle.

The person helping us was very kind, patient and answered all of our questions.

Jesse was so pleasant and his warm personality changed my mood from grumpy to happy. He went above and beyond to make my visit wonderful. He definitely provides thr best customer service.

I want to give a shout out to Jesse at AT&T. My iPhone 6s died, and I couldn’t get a hold of the store, and so I had to get my mother to call and order a phone. Long story short, Jesse was behind professional and went up and above doing his job, even staying 30 minutes after hours to make sure my new phone was up to date and ready to go.He was 100% professional, gracious and patient. Want to say thank you again to Jesse at the at&t store, you did a outstanding job, and the new phone works great!!!

The best customer experience I have had in ages! Angel was incredibly helpful, professional and courteous. He was very knowledgeable of all the products and explained the differences very well. He was very patient and seemed to sincerely care about all the customers. The manager, Matthew, checked on waiting customers and provided insight into several different programs and services. The purchases went very smoothly and the process was explained very well. I highly recommend this store!

The customer service was way above and beyond. From the guy who helped me (Ángel) and even the guy helping another customer next to us. Next level service!

I saw Ryan Davis for a problem that I had with my Apple ID. This gentleman was able to fix my problem in 30 minutes. I called At&T and Apple and no one was able to come up with a solution. This went on for years. Ryan was amazing at fixing a problem that no one else could.

Store was nice, rep was nice. Unfortunately I think its an issue we its the network or new phone I just got from them. Has trouble randomly when I try to use internet away from home. Have to and reopen multiple times to get even a Google search to go through I dont live on a farm. Second largest city in IL so far from it. Will probably not continue to use att once phone is paid off.

Leo and Matt were fabulous. We came in and didn’t check hours first. They stayed over an hour after closing to make sure everything was set up and we had our new phones. Leo offered not only the offer I knew about but another special that was running so we could choose the phone that was best for each of us. Leo explained in detail each step along the way

Took my note 20 ultra in for activation. I received amazing service and support from Jesse! He put my screen protector on and had great conversation!

Angel made my visit a 5 star experience. Helpful, highly experienced, kind and patient with all my questions!

Jessica did a fantastic Job!

Delfina was very helpful and knowledgeable and she displayed awesome customer service!! I will definitely be back.

Ran into this store last minute after work. Even though the store was closing soon Delfina helped me right away and remained patient with me through the whole process. She was very knowledgeable, friendly and professional. Her expertise saved me a ton of time as she quickly helped me switch lines and sign up for an international data plan for an upcoming trip. I would definitely go back to her for any assistance I need in the future.

Lied to me and called me a liar. Worst customer service ever.

Leo helped me buy a new phone for my granddaughter. He was able to crunch the math and we walked out with a phone and insurance and Im still paying same amount. He was very nice, explained everything so I understood. Thank you for all your help.

Excellent customer service, Chris was fantastic.

Took a friend there that was having problems with his new phone and bill. We had Ryan. He is top-notch. Fixed pretty much everything and then some. Left a happy customer. Recommend this store to anyone.

Leonardo just saved my Christmas! I needed an iPad that I’ve been trying to order for a month and they had it. He was great!!!! He was so helpful and calm. He made my experience great. Thank you so much!!!!

So far after switching from sprint to AT&T I have had 2 dropped calls on both of my devices. If it wasn’t because I can surf the web while also being on the phone I would’ve just gone back to sprint ! I switched 2 days ago and to be honest the whole process was a night mare the 2 customer service reps (Angel & Leo) were great but the whole system and how they process ports and verification was the worst ! I spend a total of 3 hours with my husband and 2 toddlers in the store.

Wanted to start new service but the young lady didnt even help me, I told her I had already placed a half way order online and just wanted to know how much everything would be with my discount, she said she couldnt help me so I told her can I get a paper and pen as well and we can break it down together to see what I would be paying for, she didnt even have a pen and paper 😲 just a tablet that she didnt even bother to help me, so she finally got a pen and used my paper I had when coming in, just NO help at all I was pretty much doing her job 😕 if this is the kind of customer service at&t offers they can keep there business, I dont mind paying more for excellent customer service, its sad I didnt even feel welcomed even my kids noticed, they said wow Mom she didnt even bother to help you she must have a bad day, but I told them there no excuse for bad customer service, I work in retail and I always try to make the customer feel welcome and special no matter what, you leave your problems at the door, highly dont recommend this location. Cant judge others stores I will give another location a chance and will do a review.

Raúl was very patient and helpful. He help me set up my new phone with a new number. Highly recommend.

Raul from the Oswego AT &T location spent an hour with me and helped me solve a problem with the photo app.on my phone. After being totally frustrated because I couldnt figure it out on my own - he made my day by patiently working to find the solution. I so appreciate his diligence and quiet persistence in working to resolve my problem.

Place is usually pretty empty. Went in to cancel one of my four lines on my plan. After looking into a few things, they said I had to call customer service to cancel a line. Not sure if this is their policy, or the guy didnt want to do it.

One of the friendliest places I know for service and customers care no matter what time or date there always friendly always helping me out no matter what the situation is are the question even when they dont a have a moment because youre busy with other customers they still stop and say Hi incredible management Incredible team I wish I could just name one person but theyre all friendly And draw helpful trust me Ive gone to other stores not as friendly and that is helpful

I would give this place a zero if I could. I bought a new iPhone one evening and the very next day the home button stopped working. I took it back to exchange it and was told to take it to Best Buy for them to diagnose or pay $55 for a new phone. They want to sell you a phone and make money but want no accountability. I would get the same service at a kiosk. I have always dealt with the Apple store in downtown Naperville and the service there is exceptional. This AT& T store has horsesh*t service. Make the trip to Naperville, my friends. Don’t risk the frustration.

They treat you awfully. The person we spoke with said that shed go talk to the manager and come back and speak with us. And she just left us to do God knows what. The manager was useless and didnt give a straight answer. Overall, an awful company with an awful staff.

Jesse gave us outstanding customer service and was very nice to work with

Ashley is awesome! She helped solve a huge problem created by Verizon... I switched all our lines to AT&T with her help. Top notch customer service at this store.

Great customer service!! Ryan D. was incredibly helpful and professional. He made sure he met our needs/wants. Manager Nicko was very knowledgeable and helpful. I would definitely recommend this location!!

Just the worst customer service. Waited 45 minutes. No help. AT&T, there is a reason you are now in third place. You dont want my business.

Leo was very helpful and professional. Took care of things and his knowledge on what he had to do was actually done in a good time frame.Thank you.

Great Service! Yes, there was a very long wait. But it was worth it as all the things i needed help with were resolved completely. Darrius was a great help!

I purchased 2 galaxy note 8 phones. The phone is great. No problems with it. The problem I had was with the manager. When I bought the phone he said I had 14 days if I wanted to add a gear s3 to my plan. I came back and they said the promotion had ended. He didnt mention a new promotion on the watch started the next day. I went back after seeing this on at&t website and the manager(which stayed in back room) said you are now past the 14th day. Sorry nothing we can do for you. If you want honest people to deal with try online or switch to a different carrier like I will do when contract is up.

I have always gotten friendly service.. very helpful and informative..

Great customer service. They took the time to switch companys for two phones and up grades two more phones and just switched phone with numbers

May I ask where all of the employees go when I walk in? Wait was crazy long, almost nobody talked to us to figure out why were even there. At least it was clean.

The Customer Service that Matt Smith and Jessica Podgorski gave myself and my wife on 5/28/2019 was GREAT!!!!!!!.They both are the reason we have AT&T for all services for a long time.Thank YouBob

Getting old..sparse. sloooow service.nice folks but really a waste of space in the area.

Be careful because in order to get you to sign up for their services they will promise you all kinds of incentives ( the managers) but when you try and collect on them they will not give it to you. Will not even acknowledge me now that he knows what I want. Very disappointed.

Geon from South Elgin rocked! Can’t wait to use our new phones!

Terrible. We were misquoted prices on everything and were told since we signed a contract there was nothing that could be done. Every time we would call the store to ask questions about issues we were experiencing, no one ever picked up. I will never come back to AT&T again after our contract is up.

Great customer service. Very helpful. Line moved really fast.

They are really helpful and stay with you no matter how long it takes

Had five working at 1015 am and one opened the door for me and walked past me to his car. Two of remaining four were with one customer. One walked out the door ten minutes later leaving me sitting by myself. Didnt get to my question which is: Why did my monthly increase to $223 from years in the $155-160 range. They suck.

Long wait time. They need more people working in this store to handle the customers, specially if it is the new phone/device launch date. No one has hour plus wait time in this day and age to get their issues resolved or purchase a new device.

I needed some help with my phone. The staff was very friendly when I came in but when the discovered I wasnt there to buy anything they couldnt be bothered with me. I was told my issue was was due to an upgrade and there was nothing that could be done. After a lot of time and trial and error I was able to fix the issue myself.

Got a great offer on Bluetooth speaker from here. Good experience, people were very friendly here.

Friendly and competent staff. In and out pretty fast.

Great store! They helped us start a new plan and move her phone number from another carrier.

I buy unlocked phones, but I was getting prepaid service through AT&T. Particular to this store, here are my issues: I went into the store in June of last year to get a sim card for my daughters new phone. I already had service on my phone. In signing her up for service, I told them that I wanted her phone to be on the same account, on the same credit card for autopay. I thought they set it all up. No. They created a separate account.At the time, since it was still on my credit card, I didnt realize the account discrepancy. In December of last year, that credit card was stolen. I was issued a new one, and I changed the autopay info. In May, my daughter and I went back to the store to ask why her phone was not getting service (shes not a big user of the phone and it was supposed to be for emergencies). The credit card change wasnt applied to her card because it was on a different account. I told them to fix that. Did they? No. Put a pin in this point because it becomes more important later.So, yesterday, we went in for a third sim card and to put a that phone on the multiline account. At that time, again, I learned that my first daughters phone STILL WASNT ON THE SAME ACCOUNT AS MY PHONE. Breathe. So, after much finagling with customer service on the phone, both phones are on the same account as my phone, and Ive been told that we will be getting a multi-line discount.A what? Oh, yes, a multi-line discount, the program for which started back in February. So, in May, the customer service people IN THE STORE saw that my daughters phone was not on a multi-line (the manager just confirmed to me that they SHOULD have seen that it was on a multi-line account, but they wouldnt have had details about the Master Account unless I gave them.) Why would I have expected my daughters account to be updated when I changed my credit card information otherwise?Today manager told me that the customer service agents had no obligation to inform me about discounts I was entitled to. He had no explanation for why this problem wasnt resolved in May when I explicitly told them to join the accounts.All I can say is, thank goodness I dont have a contract. I can cancel autopay and move on to the next (cheaper) carrier. I thought I was paying for customer service, so since that is not the case, Im moving on.

Worst customer service, no one greeted me but seen me walk in. I sit down 10 minutes goes by and the sales rep goes with other guests that arrived after so I just left. I won’t be coming back to this location.

Helpful staff. Got what I needrd done, done. I thknk.

Went in to return my Note 7 and they wouldnt take it! Yes, my recalled, fire hazard Note 7, they made me walk back out of the store with it all because I didnt have the headphones. Then on top of it all, the manager made it sound like att was doing me a favor by even allowing me to return my recalled phone because some arent. So I got in my car with my bomb of a phone and went to the Plainfield store where they took care of me no questions asked. Drive the few extra minutes and deal with people who want your business!

I called the number & was told to go to the store. The store again told me to call, tired of this run around.

The staff was rude today. Rather than trying to help us they just told us to Google it. It was unfortunate since we were already dealing with a stressful situation.

This store is great and friendly

Waste of time unless your buying something. We had to wait about 30 minutes before we got checked in. After the manager comes to check us in we tell him our problem. We wait another 10 minutes only to be told we have to call att costumer service.

What a nice Store, they really love to help here.

The one on rt.34 is really nice employees

Our household finally became digital. Land line is gone after many years. Not impressed with digital service as there seems to be a lot of background interference that is difficult to tell whose line it is--the caller or the called.

Very helpful & knowledgeable great experience!!

It was an A T&T store helpful people

In general, I feel this is not an honorable business and its worse that they are part of a monopoly - in internet services - along with Comcast etc. Have spent several hours with not-great customer service and am glad that I dont have to deal with them anymore (for now).

Theyre getting there. Lot of miscommunication and broken promises... But there were some small attempts and steps toward redemption.

Good service

The wait time is insane. If I didnt already have their services I would have left and gone somewhere else.

Excellent staff, very thorough, and very friendly.

Bunch of crooks. Will sell you contract without disclosing real pricing in order to maximize their commissions. Common thieves. Go through ATT website directly to set up your service.

Long wait times but otherwise a good experience

Very Knowlegeable...Very Helpful

Very good support after getting dismal support from store in Bloomington

Best AT&T store around.

Busy location, friendly staff and big store