Return Policy-My sales person was G. I picked out a $2400 bed. It was stated to me verbally to give it a try for 120 days and if I did not like it, the return fee would be $200. Fair enough, but but that turned out to be untrue.After 2 weeks I did not like the bed. I spoke with Ingdra to make arrangements for return. No alternative satisfaction was ever offered.She stated the return cost would be $600. 2 weeks of my earnings. Paper work says restocking fee 10-20% NOT to exceed $500.After my roar, she brought it down for me to pay them $400 to return a 2 week old bed. Still over a week of my earnings.This is poor customer satisfaction and unacceptable rip off the customer return policy.My advice would be shop around before making final purchase. I found better pricing, comfort and customer satisfaction somewhere else without being duped and ripped off.

Walked in with my wife. We wanted a solution for a mattress than can alleviate lower back pain. We met Guillermo and he was very knowledgeable and patient. He explained the sleeping positions and types of mattress. We never felt rushed or pressured. We walked out purchasing a mattress and we have been sleeping on it for a few days and so far we love it. The 4 month period is nice too. We definitely recommend this place. (order - S037463105)

This is a very good place to purchase a mattress. In particular the customer service is outstanding. Employee Indra R. assisted us every step of the way. She was extremely helpful. And was very knowledgeable in the mattress and bedding world. We would HIGHLY recommend this particular Matress Firm and Employee Indra R., to our friends, family and anyone in the market for a Good quality bed and Great customer service.. Thanks again Indra R. ! Regards Brigitte and Mike

I first called the lake Nona store and Kevin answered the phone. He is so sarcastic and rude that I hung up and called the goldenrod store and the last was amazing and super nice she went out of her way to help me.

Great location! Guillermo made my experience easy and painless!- He was very personable, knowledgeable and professional! I walked away feeling really good about my selection. I will come back with an update once my items have been delivered and installed 🙂

Heyy just wanted to say thanks to Matress Firm !!! as well as thanks also to ( : Indra :) who was there to provide me with alot of info about the different mattresses..Indra was a very supportive informative and she is a great asset to this company ( Indra!!! ; ) thank for being so Awesome!!!!🙏👍

Great job, wonderful products. Very pleased with new mattress and pillows. Thank you Matress Firm

Indra was wonderful!! She really took her time with us and shes very knowledgeable. We couldnt finance the bed I ultimately want but she gave us other options in the meantime. Will definitely be back!

Guillermo was very helpful and took time to show us different types of mattresses and with different levels of firmness. He was not pushy at all in his sales pitch and answered all of our questions even the silly ones. We walked out very satisfied with our purchase and will be recommending this Mattress Firm location to all of our friends in the market to purchase a new one

I wish I could add more stars!! Guillermo was an Awesome Calm Salesman with Professionalism beyond! I had a warranty claim so I exchanged my Beautyrest standard mattress for an upgraded Hybrid! I’m excited to try my new bed for a much better nights sleep hopefully!! G also gave Me Free Delivery and other cool little things!! Highly recommend this location!!

I was at that store and the customer service was AMAZING!!! I found exactly what Im looking for and according with my budget. High recommended.

Indra is an absolutely fabulous Sales Professional!!! Really marvelous, kind and understanding to her customers. A savvy business woman. An extremely pleasant shopping experience.Thank you Indra.

The Tempur-pedic pillows are awesome

I normally avoid brick and mortar stores because I can’t stand it when sales people crawl up your butt, but Guillermo was not pushy at all. He was knowledgeable and helped us find the perfect mattress based on our needs and he was very nice to work with. I’d recommend anyone to visit this location for their mattress needs.

Wonderful experience overall, this is our 2nd mattress purchase. Sales associate and store manager were both wonderful! Thank you for wonderful service time and time again! The Pagans

Walked in the store, felt right at home with the attention and guidance from Guillermo! Ended up choosing a Sterns & Foster Rockwell Luxury Firm mattress and its a dream. Wonderful service from beginning to end from Guillermo and the team, I highly recommend this store!

Great place to do business with. Friendly, helpful and courteous. Great buys, sales and easy to work with to get what you need and no pushy salespeople. I got exactly what I needed right over the phone and delivery in 1-2 days. Thank you Indra!

Guillermo is amazing! When I walked in, he was on the phone giving the person on the phone great service. That really impressed me, so I decided to wait for him to get off the phone. He is patient and highly knowledgeable about all the products and services offered by Mattress Firm. Ask for Guillermo!!

I extremely apologize for forgetting both their names. The sales gentleman and young lady were AWESOME!! I cannot say how much I appreciated them. I’ve been with mattress firm since you were sleepys and them two by are the best God bless.

So we used Mattress Firm 3 years ago and bought a great mattress. Wanted to upgrade to a king but also in the process of building a house...you know how that goes, no credit card, no store credit.No idea the manager could work with you without having to put it in credit or store card ..a sort of payment plan.Great experience again, another great mattress, no pressure and a 4 month price match. Cant go wrong with them and thats why we keep going back.

Always could rely on Mattress Firm and its staff to get my family and I the best service and product. Thank you for awesome service and prices

It was a very enjoyable experience and she made a lifelong customer.

Indra .. she is the best.. very profesional, frIendly .. always ask for her.. I went to like 4 places and see took her time to help me.. thanks Indra again

If you dont know where to start, start at this store. Indra suggested mattresses based on my comments. I tried a few, 2 even 3 times. She was so patient and professional. But then, I forgot which one I liked. Indra said, Well, you like this one because of these features, then you tried that one and said it felt like... She listened to - and remembered - everything I said! And even better, made sense of it. What incredible customer service!

Indra, @ Golenrod Marketplace # 053062,was amazing! She spent six hours with my wife and I to insure we got the right bed that fits our needs. She would help every customer that came through the door as we were there with respect and impathy for their needs. My wife and I have had the same bed for 25 years and never would make the decision to buy a new one, until we received the the knowledge about the different choices that Indra was willing to take the time to teach us. Indra sold us our new bed and it is awesome! Indra is the only reason we have a new bed. Thank you so much to indra.

Fast Service and excellent customer service

My wife and I are very satisfied customers. Guillermo was welcoming, knowledgeable, friendly, quick, and efficient. He first had us try three demonstration beds with various levels of firmness ranging from soft to firm. After we determined we liked the ‘balanced’ variant, he immediately showed us to the line of mattresses with that level of firmness. He showed us various brands with various price points, not once swaying us to the most expensive option, but instead listening to our needs and the needs of our chunky cat Moo. Once we chose the mattress we wanted, he checked us out. We couldn’t have been in the store for more than 20 minutes. The check-out process was smooth and so easy! The cherry on the top to the experience was the deals and policies were seemingly unbeatable! My wife and I definitely recommend Mattress Firm if you are in the market for a new mattress. If you can, ask for Guillermo – he is awesome!

The guys at the goldenrod store were great.they took great care of me.Guillermo work with me and gave me a good deal on a great bed.I had a 5 star experience at his store.Thanks for everything.Alan Rizzo

If you want good prices, as well as great service come to this store! Everyone is so nice and so willing to help. The person who took care of me and my family was Guille; beyond friendly and helpful, he definitively tries his best to help you and find what you need, I doubt I would someone like him at another store!Definitively deserves the 5 stars!

From the time I walked in to the time I walked out was no more than 35 to 45 minutes to process. The sales associate Indra was knowledgeable and very friendly. Based on what I told her my wife and I needed in a bed she picked out two mattresses both of them were excellent. I was given discounts in the amount 450 dollars with next day delivery for being a repeat customer. This was by far the best bead buying experience ever.

I’m extremely satisfied with my purchase from Mattress Firm Goldenrod today. The store was closing at 6pm and my family and I walked in around 5:15pm but Indra’s customer service was still top notch. She was patient, enthusiastic, and very knowledgeable. I walked out with my dream mattress at a reasonable price and I couldn’t be happier. Would definitely recommend!!

Guiellermo was very helpful and answered all my questions. He answered all my questions and was never pushy. Great experience

Incredible service, deals, and weightlifting abilities by Indra our sales associate. (We are sure the rest of the staff is very capable too but they were not there.)As a newly wed couple we began our search for a new mattress and wandered into this Mattress Firm to start our search and testing of the mattresses.We had no intent on buying a mattress on the day we walked in but Indra was very accommodating, knowledgeable and friendly, more importantly a great sales associate. She was very informative and driven to providing us with the best value possible, by letting us test multiple mattresses, answering any questions we had with full honesty, and FULLY transparent with the pricing so as not to surprise us later.Thank you very much Indra for all your help, looking forward to our delivery date. (Keep up the training!)Pictures coming soon.

We were greeted nicely as soon as we came through the door. Guillermo was a huge help! We came in wanting to try out a bed we had seen online and he kindly showed us that one and then showed us a few different options in addition so we can compare. He helped us find the perfect bed for us, and for an amazing price too! Great location and customer service!

Both Guillermo and Indra were amazing 10/10! They were quick and extremely informative. Our experience was lovely the speak both spanish and english which was a bonus. They helped find us some great deals and I can truly say my experience at this store was amazing!

Excellent customer service. Jack help us. Thank you.

Guillermo and Indra were amazing sales associates. They were super helpful, attentive, and very informative. I was very happy with my purchase, they definitely helped me choose the best mattress and get the best deal! Super happy with my purchase I had the best experience with Guillermo and Indra. Best sales associates 10/10 recommend.

A suitable location for your Mattress Sale, great deals and affordable prices to choose from. The customer service representative was very helpful and she tried really to accommodate the clients willingness to buy a Mattress...Indra Quintanas the right person for your concern and business. Lvy it.

I had a great experience at this location thanks to Indra. She was very friendly, knowledgeable and helped my husband and I find our perfect fit. She gave us superior customer service and I highly recommend this location. We are very excited to get our new bed!!

Indra was very informative and knowledgeable about the products offered in the store. She answered all questions with answers that were understandable. I truly experienced superior customer service. I would reccomend the Goldenrod location to anyone looking for a bed/mattress.

Thank you Goldenrod store for your knowledge in helping me find a affordable mattress. Guillermo was observant of my sleeping position and helped me find the correct support.

G. Was awesome. Very helpful and informative. Thank you.

Guillermo did an awesome job helping us to find the right mattress. ! Everything was so clear and easy. There is so many options, but with Guillermo was so smooth. 100% Recommended!

Sales associate Guillermo Gonzalez was amazing. He had greeted us once we walked in the door me and my husband. He also showed us the bed that we want it For our son. He have very good customer service he answered all our questions. And we walked out with a brand new bed. I highly recommend him.

Very professional, showed me many of the size I was looking for and talked me through each one.

Went for a mattress and Indra was BEYOND helpful. Explained everything in full detailed even priced match the quote we had from Kane’s. Even got a better price. She’s super professional and her energy is amazing! Wish the customer service field had more people like her!

I decided to go to Mattress Firm after viewing and comparing it with 3 other stores on the Internet. My daughter had recently purchased a bed there and recommended Mattress Firm. That saved me time and money. The salesman, Guillermo J. Gonzalez, was very helpful in explaining the changes in the mattress world as I have not purchased new bed in over 10 years. I look forward to receiving my new bed tomorrow.

My husband and I were looking for an adjustable bed with firm mattresses. Indra welcomed us and showed us a very extensive variety. She was very pleasant, patient, knowledgeable, and had a very good understanding of what the client needs. She went above and beyond and treated us so well that if we ever needed another bed/mattress in the future we would come back to that store without any doubts. Thank you Indra.

Guillermo at the Goldenrod location is a 10/10. I was in and out of the store wishing 20 minutes of making my purchase. Quick, easy and still have great customer service. I will definitely seek future purchases here thanks to Guillermo and will refer future customers to him. Thanks again to him for making my purchase stressful and quick on such a hectic moving day!

I am so pleased with my sons new mattress, It’s exactly what He needed to get a goodnight sleep all through the night. Thanks to Guillermo for his outstanding customer service & not rushing me to get any product but taking the time to explain and answer all my questions.

My husband and I walked in wanting to browse our options as we were buying our first mattress together, but thanks to Guillermo we ended up finding the perfect mattress in just a few minutes! Guillermo was very knowledgable on everything, including what pillows were best for our sleep styles and which type of sheets complimented the cooling feature of our new mattress. We never once felt pressured to make a purchase and yet we found everything we needed to upgrade our sleep! Definitely recommend visiting this location if youre new to purchasing a mattress and want friendly and informative service.

Fantastic Experience! Very knowledgeable and helpful! We had a great experience purchasing our bed. Definitely will be back for any of our additional needs.

Very pleased with Indra, our salesperson. She was polite and very helpful....not pushy. Answered all questions to my satisfaction. Would return to MattressFirm for any future purchases.

We went in with an idea of what we were looking for. Indra welcomed us and helped us try everything available. She made it so much easier than we expected. Walked out very happy with our purchase, she explained all of the warranties and procedures, just in case. Cant wait for our bed to come in. So far, very good.

Excellent customer service, very knowledgeable staff.

I was attended by Guillermo Gonzales and the attention was excellent, very kind and patient, 100% recommended!

Staff was very helpful in finding the right mattress.

Guillermo was super attentive and knowledgeable.It was a pleasure to go in and have all your questions acknowledged and answered.definitely recommend this location!

Indra was awesome, personable, and very knowledgeable. Even being the only sales person with more than 1 customer and the phone ringing off the hook, she remained calm and attentive! Only 4 stars cuz its pricey, but I think I got exactly what I needed to help my arthritis. Thanks Indra, you were 5 stars!!

I went looking for a good king size mattress and foundation around March for my new house. Indra took extremely good care of me and was even able to price match a competitors price. I feel that she went above and beyond just to make sure I was happy with my purchase. Thank you Indra and Mattress Firm Goldenrod!

Had a great experience! I was there for only a bed frame but Guillermo still treated me like a valuable customer. Def would recommend this location.

Indra was very helpful with the mattress picking process, we came in looking for something specific and she was able to meet our needs. The process was also very quick, 30 minutes max!! Highly recommend.

Visited this store to buy two mattresses for my daughter and mother in law, the Sales Manager Guillermo Gonzalez was amazing and convinced us to upgrade our own bed. He gave us some great deals we couldnt pass up and our new sets will be here quickly and set up for us! We will definitely be recommending this location to everyone!

Assistant were very friendly and professional I will recommend her to everyone

The sales clerk was very helpful and understanding of the kind of mattress we were looking for. Excellent customer service will purchase next mattress at Mattresx Firm. No more furniture stores.

Went in a week ago looking just to get ideas of what we wanted. We had a couple different mattresses in mind beforehand. Guillermo and Indra welcomed us immediately upon entry. Guillermo spent well over half an hour showing us different models, explained to us the different types of mattresses, construction, bases, etc. He was so knowledgeable and accommodating about the product. My wife and I left kinda settled on one, but wanted to talk about it some more. We wound up coming back later in the day to purchase. We’ve had it a week now and couldn’t be happier! Fantastic crew all the way around at this location!

I must commend the outstanding customer service provided by Guillermo Gonzalez, he went above and beyond his responsibility to ensure that my husband that had recent neck surgery was completely satisfied. I would highly recommend Mattress Firm for their service and the quality of their products.

Super friendly staff great deals made it fast and effortless to get in and get out during the pandemic. Second time shopping at Mattress Firm (first at this location); worth it.

Indra was excellent. She is definitely a star employee. It was a fun experience working with her. She is very professional and knowledgeable. So willing to work with us and she even called us after the sale to help us get the mattress. sooner. We love Indra. Wed go back to this store in a heartbeat.

From the moment we walked in we were greeted and assisted by a very attentive and a super star employee Indra, I say super star employee because that is exactly what she is, very kind, funny and knowledgeable about her job, offers the proper accessories that best fit my families needs all at a great price, she goes out of her way to make you walk out the store with the mattress you need at an affordable price, to sweeten the deal we got an awesome delivery option in just 2 days !!! In 2 days were gonna be sleeping in heaven 👌 with an awesome warranty for piece of mind. If your looking for quality and and fantastic customer service this is the store for you, also the store was very clean as well as the restroom no fear of covid here all measures are being taken here

I visited mattress firm on Goldenrod for the first time and it was a great experience for me Indra helped me find the perfect mattress and she took time to listen to my needs. She provided awesome customer service and I would definitely recommend anyone in need of a great mattress and quality customer service to visit Mattress Firm on S Golden rod.

Mike was amazing very punctual and geared up. I opened the door and he had his covers for the shoes on, face mask and gloves. I didnt have to mention it. Super fast and both of them were friendly and got straight to the job.

Great customer service and excellent delivery service as well.Thank you.

I went here on a Friday afternoon not expecting to find a mattress but Indra was so helpful. She helped us right away and made the transactions so easy. She gave us all options that were the best and I’m so happy with my purchase!!!

All I have to say is that we are NOT easy customers. We hate being pressured and not given space. Indra was simply amazing and ohh so patient! She had the right balance between keeping a sales in mind while holding a fantastic interaction with us. Without pressuring us she would overhear my husband and I talk about our mattress concerns and would provide suggestions. We literally left and came back and ended up with something that fitted both of our needs. Oh and she worked out the best price too which was important! Thanks Indra!! You Rock!

This location was lovely overall In terms of customer service! Guillermo has been such a pleasure in helping me with picking the perfect mattress! Very informative, If you’re interested in choosing a place for a mattress this is the place for you!

Awesome customer service!!! Gullemo helped me find the perfect bed that best fit me for a great price.

Indra was very helpful when I was shopping for a new mattress. There are so many different brands and types that I was confused as to which would be best for me. She was very patient and answered every question that I had. Great experience.

My husband and I are extremely satisfied. As soon as we both walked in, Guillermo welcomed us immediately, very friendly, upbeat, he had great customer service. We are very satisfied with our purchase.

This was the second place that I visited to buy two mattresses and Indra was so personable and had the most amazing energy and work ethic. So I did buy two sets and very happy with my purchase she went above and beyond and in this time with all that is happening she made it very comfortable .So we give 5 big stars to this employee and business thanks again.

I honestly just had the best experience buying mattress in the last 10 years. Everyone in the store is amazing

Yesenia gives warm welcomes! She’s helpful, professional, and has excellent customer service! Definitely made my experience worth it!

Guillermo is quite possibly the most patient sales person I ever worked with. Never did I feel pressured to rush my decision along. I even brought my brother along to help me make a decision and he ended up buying the same mattress. The deal was better than I expected and I am thrilled to have my very first adjustable base mattress!

The customer service was great. Knowledgeable and helpful. Cant wait for our new bed to arrive

We walked in and Indra and G greeted us right away! They’re customer service and attitude was awesome, we highly recommend this location. They made us feel like family!

The staff are extraordinary. They have a great customer service, specially Indra and Yesenia. They always do the extra mile to give what do you want and what you are looking for. Definitely, I do recommend this store.

Today Guillermo Was the associate that assisted me, he was very knowledgeable and help me find the right mattress for me! Great staff at this location!

Indra R Quintana was very attentive helpful and a pleasure to do business with she made a ya feel like we were visiting a relative I hope people in customer service can all learn from her.I was only going for one bed and ended up buying to and also recommended my daughter Purchase her bed there so far we’ve bought 3 beds and very happy and also the the delivery employees were great and quick as well.

Guillermo was patient showing us many options. We did our research first but he taught us so much more than we found online. I would definitely recommend Guillermo to anyone who wants a pressure free mattress buying experience. Oh, and you have to ask to see a picture of his dog! Sooooo adorable!!!

Excellent service!! Guillermo help us a lot to get what we were looking for!! Thumbs up for all they did 4 us!

Indra at the Goldenrod location did an excellent job in helping me find the mattresses I needed for my family and I. Indra was very patient, provided excellent customer service and most importantly considered my budget while giving me the best options. Thank you so much for all your help . Im so excited to have the mattresses and the electronic system for my bed I always wanted

Came in September and got a mattress for what I needed at the time in my price range when I was moving quickly into a new apartment. I realized that this was too firm of a mattress and came back in. Easy exchange, smooth service, friendly service including Guillermo! Stress free experience thanks!

Salesperson was very helpful, polite and knowledgeable which made our visit very welcoming. It was truly a pleasure working with the young lady. Thanks for your help today

Indra was an amazing helper, she helped guide us with what we wanted and worked with our wants and budget. They had amazing customer service and she helped us immediately, i highly recommend her if you’re looking for a mattress, expensive or cheap and she’ll help with everything

Very friendly! Totally recommended. Idrinia provides excellent customer service, she knows the best offer for your needs. Great deals!

A lot of variety of mattresses and accessible preamps, but the best thing is the attention of the seller, Thank you Guillermo for your advice and professional attention.

Guillermo was so helpful! Availability of products was amazing. Easy in and out, the whole process was very simple.

Indra helped my daughter get a mattress. She offered excellent customer service and got is a great deal. Thank you!

I need a new mattress so I went to Mattress Firm on Goldenrod. I was shown several mattresses that met my needs and price point and was able to pick one that for both. I didn’t feel any pressure to spend more than I wanted. It was an easy and positive experience.

Customer Service was exceptional I think her name was Lyla. She’s a Star. Looking forward to enjoying your product.