Customer service is very lacking, took almost 20 minutes in person to get a part that has been “ready for pickup”. Not enough communication from the staff and employees walking past numerous times without asking if I’ve been helped.Don’t spend your money here they will make you wait, and from standing in line for 20 minutes the majority of the people in line were not happy with service.Go elsewhere until they can get better management.

Great place to get parts for your vehicle. Fast friendly service plus the prices are great 👍

I went in...they moved. I found the building even though the address isnt on the building that I saw. Had to ask if I was in the right place. I ordered a chrome window switch. Paid for it. Had to drive back to where the original place was. Was given the wrong switch. Had to drive back to where I paid. Asked for a refund, and on the receipt....... They put customer ordered the wrong part. How can I order a chrome window switch...be given a window switch without chrome.....and ITS MY FAULT....

My favorite place for used parts i order parts every week at my job, and i always get what i need at a great rate !

I spoke to a Guy Named Brad very Rude on the phone.Had no customer service at all!!!

Great place w/ Great service if you need any part from almost anycar

I went to go pick up my visors from Keystone but was never told that I had to pick them up from a completely different company around the corner until I got there. I ordered two sun visors for my car and the first order was completely wrong. The order came with two driver side visors when I specifically asked for one of each (driver and passenger side).Furthermore, they didnt even match my car after I was on the phone giving all my vehicle information. I spoke with ONeal who told me the situation would be fixed and will send out the correct new ones for my car and apologized for the inconvenience. I waited and finally went to go pick my parts up again living an hour away, and once again I received the wrong car parts for both sides. The guy where you picked up used car parts said this is not the first time Keystone has done this and many people have issues. He suggested just to get my money back because it will happen again. If you dont have the part just say no so I can look else where instead of wasting my money and time.

The ppl who work there are great and hard working ppl

Called Keystone Automotive then we get this fantastic message that they are now part of LKQ. I should have hung up as soon as i heard it is part of LKQ they generally do not answer phone calls you could finish drinking a case of beer while you wait.

Wouldnt let me use restroom

Long lines and wait time 😟

Great selection parts and inexpensive!

Have anything you need.. Even if you mess up and buy wrong transmission bring in your receipt and cash back..

Never seem to have what you are looking for WHAT dont you sell parts?

It sad they running that company to ground . Its shame

I paid for a important part to my car and was promised that it would be here today but now there telling me i have to wait until next week horrible service

Great customer service

Was r were was see er

Terrible customer service..I was on the line for 20 min and no one answered

Everybody was friendly

Despite being their clients for a long time, the mistake was made by them who sent the wrong part, they do not accept returns after 30 days, even if the part is new and has its box, never used and sent by mistake made by Keystone since to buy the part the Vin # is requested, I do not recommend them

I would give it 10 stars great business fair and low rates

The best customer service and the best prices and feet. Jesus Castillo and Freddy always help me looking for my pieces and sending it to the workshop for free. Amazing customer service! Jesus Castillo and Freddy went above and beyond to ensure that I am satisfied. I would highly recommend this location manager and company! I was beyond satisfied with my experience.

Slow service

Varied parts, but with few people to attend.