Just bought a used 2019 Hyundai Santa Fe at the Olympia Titus-Will dealership and had a great experience. “Grandpa Gus” was fantastic and ensured I had a seamless experience. The windshield had a ding/crack and I didn’t have to worry about it as he and the dealership ensured it will be fixed per contract. Even got me a better loan rate than my Credit Union. Would recommend Gus and Titus-Will off Carriage Rd. to anyone looking.

Ask for Jordan Reed if your in the market for a vehicle! He was amazing! Made sure our family was taken great care of. Thank you Jordan!

Titus-Will is a good dealership. The service department always takes good care of my vehicle, and they never try to hard sell me expensive add-ons that I dont need. Jennifer the Department Manager is very visible and says hi to customers. Nice comfy waiting area with coffee!

The driving light on our new (used 2020) Santa Fe was replaced in a very timely manner, at no cost to me. The staff was very polite and friendly. I was very happy and pleased with the service. Highly recommend Titus- Will Hyundai.

They are amazing here! Super helpful and wonderful about communicating. I couldnt have hoped for a better buying experience! I bought a 2015 Chevy Spark EV here.

Had the best car buying experience ive ever had at Titus-Will Hyundai. Big thanks to Tyler Gibbs for being an awesome salesman as well as an all around genuinely great person. We were buying 2 vehicles at once, which could have easily turned into an extremely overwhelming day. Tylers patience and knowledge made the sale process a pleasant experience. Ill be returning to Titus-Will and requesting Tyler the next time in in the market for a vehicle.

Thank you Tyler Gibbs! I inquired about a used Volkswagen I found online, and from start to finish Tyler was attentive and a great communicator. I live about an 1.5 hours from the dealership, we did everything via phone call and text message. When I got to the dealership, looked over the car and everything was as promised. Went into finance and all of the numbers and pricing matched what we discussed. I was in and out in about an hour. I can strongly recommend.

Two hours for an oil change and I even had an appointment. Absurd. Evidently the people signing you in are also supposed to tell you when your car is ready but there was a steady stream of people coming in and they couldnt get away. I dont know how long my car had been ready, but it took me going to the guy checking me in to get it pulled out. Never again. The dealer in Tacoma has great reviews. Im going there next time even though its a half hour drive. Yeah, it will still take two hours with drive time but I probably wont be sitting in a waiting room for two hours.

The wait was a little longer than expected, BUT I had the best customer service experience ever. Nick, Im really hoping that is his name, notonly realized that it took longer than anticipated but made sure I wa aware that they were finishing up and even helped with the cost as a appreciation for our patients. We talked about my family recent move from TN and gave us ideas for places to eat locally. I usually hate going to dealerships for anything, but he has changed my opinion and I will be bringing my vehicle back as needed for care. Thank you so much Nick. You are a gem!

I took my car in because I couldnt change the headlight myself. The service guy changed it without charge. Then he was able to quickly get me in for the recent recall work that needed to be done. Couldnt have asked for a better experience.

Brought my car in because it is burning excessive oil. Needing to add several quarts between oil changes. I’m averaging around a quart per 750 miles and it only gets worse as the oil gets used and thins out. I’m being told this is an acceptable level of oil consumption based on Hyundai’s warrant. Currently have 3200 miles on this oil change and have added 4 quarts. How is this acceptable oil usage? Service guy is nice enough but basically tells me there is nothing that can or will be done.

Drew, the salesman who helped us, was respectful of my dads masking requirements and made us both feel comfortable. After answering many questions, Drew let us go on a test drive. When we returned we were offered cold bottles of water as we started the process of buying the car. When it was time to go talk with the financier Shawn, we were again given the mask on/off option. Everything was laid out and organized. Within 3 hour the new car was mine and Drew helped me clean everything out of my trade in vehicle including moving my dads folding electric wheelchair so I didnt have to. The car was washed and shined and had a full tank of gas. I was in love with my 2005 Hyundai Tucson but the trade in for the new 2022 Kona was worth it. Titus Will made the process easier and less stressful. I would purchase another car from them in the future.

Was there for service. Nice dealership. Wasnt harassed when looking at the 22 hyuandai Santa Cruz. Left Larsen group to go here

The service person was excellent, always carding for his customers.Each time I vesit I go to the same person for the best service and careOver great!!

Very friendly staff. Clean and comfortable facility. Free coffee and wifi while you wait.

Extremely helpful. They work diligently to find a vehicle that fits your finances, while it mirrors what youre looking for. Informative without being pushy. Positive, and polite.

I had prompt, courteous service. My concerns were addressed and answers were easily understood.

I came in with no appt and was in and out in an hour. Normally take my car to Toyota, but I follow great customer service. Ive had Eli and Vince service my familys vehicles for over 5 years. Ive never been let down, and I trust every recommendation they make. Love seeing familiar faces in the quick lube. I see you brought the talent from Toyota, and it will serve you right to treat them well. They in turn will keep getting you glowing reviews and happy customers.

Went in for a exhaust canister recall. Service was great, time spent was minimal, and the people were very friendly and helpful. Spent time checking to make sure everything was is good working condition.

Love this place. my salesman Tyler Gibbs made everything smooth, simple, and FAST. This guys really knows his stuff and answered every question I had. If you are coming here to buy a car you HAVE to ask for Tyler.

Our salesman was amazing! He went above and beyond to make sure we got the car we wanted for a price we were happy with! Great experience from start to finish! Will come here again for all my car buying adventures!

Scheduled service and recall were done in timely manner, but had problem with my request to determine cause of slow leak in tire. Even though I was very specific about the problem, the service tech only did a visual inspection . At my request they took it back for further inspection but failed to take into account that they had rotated tires and consequently inspected the wrong tire! By that time we had to leave, and now must take the car to a nearby tire shop to to fix the problem. Won’t be returning to this dealership.

Great staff. Went over my maintenance issues and addressed them quickly. Received car back sooner than accepted. Would have been nice to have the seats vacuumed as they were vacuuming the floor mats.

Was A good vist.Only thing was I wished they would have covered what they did.Very good SERVICE. Thank You

My experiences at Titus Will have been exceptional. This time I purchased a new car. The color I wanted was not available at the Olympia site so they found me one at another dealership and had it to me the same day! Awesome service!

These guys are classy start to finish! MY husband and I were looking for a more economical car for him and purchased a 2021 Elantra N Line. Everyone we saw there that day was respectful, down to earth, funny and transparent through the whole deal (it was an EXCELLENT deal). So, after talking it over, we returned this past weekend and got a 2021 Elantra for me as well (EXCELLENT deal). We both feel significantly more comfortable with at least the next 5-7 years both financially on the deals as well as piece of mind as the warranty alone took a huge weight off of our shoulders. Thanks a TON!!

Ill never go back to Korum Hyundai! They are a bunch of liars, and not professional! Thank you Titus-Will Hyundai for caring about your customers and fixing our Air Conditioner and 7000 mile check. Your service staff are awesome!!

This is the best dealer I have been to in a long time. Vinny was friendly and educated about the vehicles on the lot. The best part of the experience is they were not pushy and when I did the purchase they were quick getting me out the door with the clean, gas full car.

Titus-Will was super easy to work with and Tyler and Mike(I think) the finance guy went above and beyond for me... I was coming from Spokane to pick the car up... They definitely made purchasing as smooth as possible... My car was exactly what they said it was going to be and better when I actually got there to pick it up!!! Thank you again Guys!!!!!

Very accommodating. It was was my first visit at the west Olympia Titus-Will. They are by appointment only which i didnt know but they did not deny me a needed oil change. They were honest and accurate with the wait time. Friendly demeanor by all employees i encountered during my visit and a well kept clean facilities. Im a fan already and will make an appointment for my next visit. Much appreciated and thank you

Our experience was better than expected. My father purchased a 2022 Kona. Our salesperson Tyler Gibbs was patient, friendly and professional. He spent quality time with my 80 year old dad to show him everything about the car. THANK YOU Tyler!

Jerry Deen is awesome! He takes the time to listen and makes great connections. The dealership is clean and all the staff are nice. The service department is clean and the advisors are professional and helpful.

Roomy, comfortable, and clean. Didnt experience any sales pressure. All personnel were professional. Service center is efficient at getting a vehicle in, but slow to complete a scheduled service.

Service done promptly and throughly. I work from my car so downtime is lost work time. Always have my car done when promised.

Total misrepresented the vehicle in the add. No wonder it was on Cargurus for over 100 days. Sales manager acknowledged that they did, a do within what the law allows. Unbelievable,,,,and it was just flowing out his mouth like he explains this conduct all the time. Told me to better educate myself, even though I had to explain to him what premium package is. They just ad it to make the car more appealing in the pricing. Then he proceeded in telling us he, they, bought this car for $3000 more then they are asking for. Just sounded more incompetent with each word.

My husband and I have been looking for a specific Palisade and discovered late on a Tuesday afternoon that Titus-Will had it. I called to confirm it was on the lot and not in process of being sold and spoke to Tyler. I made plans to come the next morning because we were almost 2 hours away but after talking about it with my husband, we decided we better go that evening. I texted Tyler with my ETA and he immediately responded and said hed have it pulled up and ready for us to look at. We arrived shortly after 7pm and as promised it was right out front.The whole team at Titus-Will was great to work with and you could tell they worked well with each other. Our interactions with Tyler, Andrew, and Shawn in finance were relaxed and friendly despite the late start to our transaction. They gave us a very fair value for our trade in. This was the least stressful car purchasing experience Ive ever had and would drive 2 hours to Olympia to work with this team again.

Bought a brand new 2020 Sonata Hybrid SEL, and it already has electrical and sound issues! Brought it in to be checked, and techs couldn’t replicate the problem; so I was told to record the issues and send them over, so they could come up with a game plan. Issues came up again in a matter of days, so I sent them over and am still waiting for them to call me with a solution (so far it’s been a week). Also, don’t show up to pick up your keys close to the end of the day because chances are their Services department decides to close early. Luckily, the Sales department was willing to help me get my key.

Comfortable waiting area although when I owned a Volvo they had fruit/snacks.

My Tuscan was purchased at Titus-Will & all warranty & upkeep is done at the service center. Excellent service. Promptly completed, great employees. Definitely would recommend them for purchasing your next car& any service work you need done on your Hyundai.

My finally got fixed and is running great now! Thanks Nick for all your help

Great experience. Jordan was extremely helpful and answered all the questions I had. No pressure sales experience. Will definitely buy from them again.

No pressure. Had a wonderful experience. My salesperson was very helpful, walking me through the new features. 💯 satisfied

Nick was very helpful and able to fix my problem with his perseverance. Very happy with my service.

Drew was a pleasure to work with in sales, and Shawn in financing was organized and quick. The price didn’t match what was posted online, which was a bummer, but we loved the car and couldn’t leave without it!

I’ve always had exceptional customer service with Titus Will Hyundai in West Olympia, even with my crazy work schedule, they always work very hard to accommodate. I’m very pleased with their service.

Great experience from start to finish. Highly suggest asking for Tyler Gibbs. Very professional and knowledgeable. Will refer friends and family to him!

Lenell was a knowledgeable and very helpful salesperson that we had the pleasure of working with at Titus-Will Hyundai. He helped us to get everything we needed in our new Hybrid Santa Fe and I would highly recommend him and the rest of the team in Olympia if you are looking to purchase a great vehicle.

The young man who helped me was so kind and helpful and really listened to my concerns. And my car was ready right when they said it would be. The service department is so friendly that it makes me know I would definitely buy another Hyundi because service is a big part of buying a car.

I had a 10:30 appointment for my 5000 mile service. After waiting 2 hours, I asked about my car only to find out that they had not started it. Seems they had trouble with the car before mine. When I said I had an afternoon appointment they offered a car to use until mine was fixed. This was nice. However, they should have informed me of the situation instead of letting me sit there for 2 hours. They should have offered a loaner without me having to say I had an appointment so now what am I supposed to do. Consequently I give them a 2. If I hadnt been proactive I could have sat there for 4 hours for an oil change.

I bought my first new car here and Tyler Gibbs was super cool to work with. He treated both my dad and I with respect. Tyler was not pushy, answered all of our questions, and made the buying experience easy. Also, the warranty that comes included with any Hyundai beats everyone elses. It was a no brainer to purchase from this dealership.

The FRONT LINE Team at th Lube Center was friendly and professional. Special recognition for Eli for his personal customer service.The oil change service was professional, but required more time than I expected.Thank you.

Not happy at all !!! I had planned on buying another vehicle next year from Titus Will Hyundai but I am not going to now. Not only did they try to take it vantage of me by getting me to buy things that weren’t needed for my Tucson. Ever since I took it in for a recall campaign. My car has not ran right it makes a rattling, grinding noise. That it never has before. Now I have to take it back to have them make it run like it did before. All I can say is they better pay for it being done. Not a happy customer at all

Easy to find, easy service department, easy customer rep, easy all around

When I came to Drew looking for a new car, I told him exactly what I needed and he provided! Him and the team guided me through the process of being a first time buyer and I felt pretty taken care of.After purchasing the car, I noticed a few things wrong and doubted I could get the dealership to fix the problem, I figured I bought it used as is, and that’s that. But after reaching out to Drew and explaining to him the issues I what found, he got it all taken care of without any hassle!I feel very confident with purchasing through this Hyundai dealership and am even more happy with my new used car.Thank you Drew for going above and beyond for me.I would definitely recommend anyone and everyone to work with him!

Always have great service from the intial setting up the appointment till the end when all the service is done. Very knowledgeable and friendly people. The only thing I was disappointed about this time was that they stopped giving away the free car wash coupons. I understand it was a management decision and no reflection on the service I received. I will continue to bring my car to get serviced at Titus Will.

Copalis Community Church is a family friendly church that welcomes everyone and focuses on teaching Gods Word, the Bible, and glorifying Jesus Christ through worship and service.

Willie Aguirre was great! He didnt try to sell me something I didnt want like most car salesmen. He listened to what I wanted and delivered it. I would definitely recommend him to all my friends.

Always a positive experience when getting my car serviced at Titus-Will Hyundai!

Nick in Service does an amazing job as usual! He is a great at his job and talking care of his customers needs! I never have to worry when he is my service advisor! He deserves a RAISE!!!Loren

The staff were courteous. The service was quick. I e my Hyndai Tuscon.

My service advisor Nick Barker was wonderful. Kept me up with my cars process. I damaged my car in the snow this year. So he also handled everything with my insurance company as well.

Fast friendly professional service. See ya at 90k! :-)

Very professional, upfront on expectations, went above and beyond to make sure I was happy while my car was being worked on. Best dealership experience to date.

Thank you Tyler Gibbs for being so helpful, kind, and with no pressure I found an awesome Tucson! I recommend this place to everyone who needs a new car!

Service was good. Everyone was polite. But I was told it would take 1.5 hours and it took almost 6 hours to get my car back. I was grateful for the Lyft service. But it messed with my plans for the day. The discount helped to soften the inconvenience.

After my truck was totaled, I found a nice looking truck at a great price on their website and contacted Tyler Surprenant, a sales manager. He said hed love to sell me the truck, but could not sell anything due to the Covid19 pandemic. He took my number and said hed call me if sales reopened. About a week and a half later, I saw on the website that they could now sell to folks with totaled cars, but I hadnt heard from Tyler. So I called Tyler back and he sent me some pictures I asked for and I filled out the credit app online. Tyler said they were busy, but would call me back in two days. After a week went by, I called again, and was told a finance manager would call me. A finance manager called later that day, I believe his name was Charlie, and he said our credit was great and it was an easy approval, but blamed a change in management for not knowing what the price had been lowered to. What dealer doesnt know the prices of their vehicles? He said they would honor the price, but would only do a 60 month term, when my credit union approved me for a 75 month term. Then he has the nerve to offer me GAP protection on a vehicle well below book value. He also let me know that there was a cash buyer also interested, but if both of us backed out, the price of the truck would be raised by $4,000 the next day. This is on a truck that had been on their lot for 260 days at the time! Pic below for proof. Dismayed by the lack of honesty, I told him I was not interested. Beware of games with this dealer.

I am very unsatisfied with buying a Hyundai at this dealership.I bought a 2015 Genesis in 2018 and does not run with only 60,000 miles on it.The problem is the ECM computer module box is dead and this is the part that controls allelectronics in the car including starting it.There are no new parts available anywhere.So a dead car, no transportation, and still owe on it.I would never ever buy a Hyundai again.

Highly suggest giving this group a look for your next vehicle purchase. Professional from the start and no fuss during the test drive and vehicle inspection. Jerry was our salesman and was a 10. His manager Tyler a 10 too. Will not hesitate to reach out to them for our next purchase. Thank you guys!

I ALWAYS have the best service here! They perform the work fast and the quality is top notch! I will never go anyone else and I live in Tacoma now.Thanks guys!

Went in because my car was making a strange noise. Dropped it off and got a call back a few minutes later. Someone had stolen my catalytic converter. They didn’t charge me anything and recommended a place I could get it replaced. Thanks Terry!

Wonderful experience! Your tech advisor, Will, exuded professional excellence from the time I checked in up until it was time to pay for my cars services. His customer service skills were stellar as he thoroughly explained the current issues with my vehicle as well as what services were done to it. Will is a true and valuable asset to your company and he should be acknowledged for providing exceptional service to your customers and anyone else he comes in contact with. Thank you, Will!

The guys at Titus-Will Hyundai in Olympia really took care of us. They are all awesome there! Willing to work with you and truly want the best for YOU. Thank you so much Lenell! I know it was a long day for everyone involved ❤️

Called to schedule a appointment at service department three days ago. Left a message with my details through blue link service. Yet to receive a call. Sorry to offer my money for your services. I’ll drive up to Tacoma for the needed services.FYI, though they said they called me, I got it after my review. Reviews are not intended for reactions. It’s for awareness of the current situation.

A very simple and easy experience. The staff was very friendly and helpful. They seemed very knowledgeable and happily answered any questions that we had. They took great care of us and made sure we knew what all of our options were, thank you.

I like the dealership as I bought a new car there. But I had a 2:30 appt because they needed to install a security system and I waited a 1.5 hrs and they never even started. I left.

So helpful! I got a great price on tires and staff was so helpful!

My wife brought her GMC Yukon in to get looked at. While she was there she seen the truck that I purchased today a 2018 Dodge Ram Bighorn. Salesman Scott was very easy to talk to and not a bit pushy. Thank you again for making the buying of my truck so easy

My wife and I recently purchased a new Hyundai from Titus-Will of Olympia. I wish I could say the experience was good but it was not. The salesman Drew never mentioned to us they were offering a 60 months no interest on new purchases. We found out 3 days later via commercial on TV. We contacted this Drew and asked why we were not told about this special. His answer was he did not want to offend us. Offend my wife said that was an amazing offer for those of us who do not like to.pay interest. WOW Looking into this, our salesman Drew only interest was making a bigger commission and slamming RobertLarson Hyundai of Tacoma where we have bought from before and were very happy with there professionalism and honesty. Drew was not honest with us ! He gives car salesman a bad reputation by his lack of information. My wife and I should have walked and bought in Tacoma from a better, more honorable salesman and dealership.SSG DEES RETIRED

I was told safety recall would take 2 to 3 hours it was done in less time than expected under 2 thanks for the speedy job and friendly service people.

They are highly professional at thier service center! Respectful,considerate,helpful,and when they give you a time for completion of the job its down to the minute! I was very impressed and although you my need to bring your bank roll thats not unlike any other service center except Titus Will is worth every penny! Although I think $160.00 dollars an hour is too excessive to be paying their mechanics!

Satisfied with the work done on my car. Friendly and helpful staff for checking in and out.

Had a great experience buying my new car here, Luis was very helpful and did his best to answer any questions that I had.

The service manager couldnt be nicer. First class service by Nick Barker made the lengthy wait for parts (computer shortages) tolerable. Very satisfied with the service.

Went to the dealership and was interested in looking at one of the new Tucsons. I was met by one of the sales associates outside and talked with him for only a couple minutes. During this short conversation, I lost count of how many times the sales person said the F word. It seemed like every other word out of his mouth was a cuss word. He then started talking badly about the Larson Hyundai dealership in Tacoma where he used to work, badmouthing a sales associate and the finance manager and blaming the sales associate their for many personal issues in his life. I was really looking forward to doing business locally but he just ruined that opportunity for me. Wouldve been my first car purchase as an adult as well.

The Recall service was fine and took less time than anticipated..however..when I got the car back, apparently the service required disconnecting the battery..this resulted in a total loss of Radio presets, Sirius settings and some saved navigation locations. Additionally the dashboard illumination was set to full ..there were several other things that required time to reset.. Nothing big but a real pain..and would be if a person were not technically inclined..

The service department is excellent, always polite and helpful.

Great service experience.

I was on a road trip and had already driven 1800 miles when my brakes gave out just as I entered Olympia. This local Hyundai dealer was wonderful to work with. They gave me a quote and had the work finished when promised. Pick-up was a breeze, too. I was able to pay for everything over an online invoice system, and that was nice. Thank you for getting me back on the road to continue my road trip!

Have been using this dealership for many years. Always treated well and you cant beat the warranty.

Great staff! If you want someone with an amazing personality and quality service see Willie. He’ll make you feel like family and get you a deal that works best for you not the dealership.

I enjoyed the service an professionally trained person I worked with.

I’d just bought my first Hyundai (used) and took it to Titus Will to have it checked out. They were thorough, good with communication, and were finished when they said they would be. I’d used Titus Will Toyota for service on my previous car, so I was a little bummed that their service department didn’t have an espresso bar as my appointment was at 7am, but that’s just a minor thing.

I had a great experience buying a new car here at Titus-Will Hyundai! The best part of the experience was getting to work with Bryan Wheeler. He was so great, awesome personality, comfortable to sit with during the whole process and he explained everything to us clearly and made me feel comfortable buying a car from here. After searching around other dealers and I’m happy to decided to stop here. Thanks so much for your help and sharing pictures of your cat!

Love my new Kona EV! Jerry is so nice to work with.

Scheduled a recall service, they got it done with reasonable time

Jordan and Victor were great to work with! Jordan did a great job of informing me about the Palisade and Victor made sure I got the most money for my trade. The color I wanted was tough to locate but Victor and Jordan worked hard to make sure I was happy. I’d also like to mention that Shawn in finance was great to work with as well, he made sure I had the best rate and made the process quick and easy. My wife and I love our new Palisade and we’re very happy we chose Titus-Will! Thanks

Quick straightforward service, and they didnt try to get me to pay extra or lie about my car. I did a 60,000 mile service tune up. It was there for about 8 hours and they did a thorough job, but I think $1,200 is a crazy price. I hope its going directly to the laborers. Anyway, they did a great job and were professional and honest. Price seems high.

Awesome vehicle...great customer service from Cody! But, I paid cash for my vehicle...I did not bring my insurance card....because I was not aware I needed it...couldnt take the vehicle without it..so. I called my insurance company and insured this vehicle..I was instructed to stay on the phone while my insurance agent emailed Shaun with the documents...to make sure he received them...He had the door to his office open and he is talking to another car salesmanabout his work out routine...his running...air squats..etc....I finally cleared my throat...he heard and checked his email....would definitely buy from TitusWill...but, not if Shaun is involved....

Came in today so that my daughter could start looking at cars. Cody and Casey were so helpful and patient. They walked my daughter through the entire car buying process and let her look at as many cars as she wanted. We both felt so comfortable looking at cars with no pressure to buy. We ended up finding the perfect first time car for her and she couldn’t be happier.

We bought our car about 10 months ago. It was the best experience ever. The sales person wasn’t pushy and the sale was done within an hour. We brought the car in for an oil change and the staff was amazing, friendly and courtesy. Best customer service! I highly recommend them!