Love this place great friendly people Peter is the best 😊 will be back

I had some wobbling happening during high speed with my Ford Flex. I brought it in and spoke with Pete. He said is sounded like I needed tires or an alignment but would have a tech take a look. After just a short while it was confirmed new tires were needed and they noticed my oil change was overdue so I had both services done. My car is driving like a dream again! Thanks Pete and quick lane!

Nice and easy to get an oil change and other basic services. You can make an appointment to make it even easier

Excellent service from Pete,Ray,Alex courteous,fast and professional 😃

Pleasant, good service. Not all Ford Quick Lanes are the same! This one does consistently good work.

I had a 10 AM appointment and after check- in my car was immediately serviced. The staff was courteous and organized and had my car finished within 30 minutes. Very pleased with the service I received.

Wonderful people who care for your vehicle and your satisfaction.

I had my vehicle towed in and Pete was very helpful in getting the resources and service to get me back on the road.

Great customer service. They should get the car wash back.

Great servive, reasonable prices, pete and amber are a great team

Yes!!! Always hooking me up! Great people working here!

Excellent service! I had my sisters car from out of town and Hawk Fast Lane took care of business and very reasonable!

Great service from Quick Lane, had oil change always courteous and prompt, employees are awesome 👌

Love this place... had a appointment at 9:00am didnt have to wait a long time and was out in no time

Rode with a friend to have his oil changed

Amber Was very professional and helpful she really knows her cars

Was able to get an oil change on a Saturday with only a 20 minute wait. Service Adviser Amber worked with me. Great to get a Female adviser in the Automotive Industry. Amber was very KNOWLEDGEABLE about my car, a 2003! She made several recommendations to me for tires brakes & wipers. She also made a future appointment for my vehicle. Service was quick & competent at a competitive price. Great experience for me!

Take care of my automobiles.

Never had a problem here very helpful staff

Hawk Ford of Oak Lawn, IL really cares about your vehicle and services it excellently. They have great customer service. I highly recommend them.

Horrible place, no organization and terrible customer service. I arrived 15 min before open and parked in parking spot waiting since there are no signs or info to direct you. A few minutes later someone pulled in front of service door blocking it. At 7:00am when they opened I got out of my vehicle and went to the door that was locked. Someone was inside but just sitting there. Finally after 3 minutes of waiting someone came to the counter and turned the computer on but never opened the door. Finally after another 5 minutes they came an opened the door with no greeting. I assumed I was first because I was there first but they took the other customer first and the person already inside was a different customer ahead of me. How did he get inside when the door was locked? While waiting 3 more people arrived and were taken in before me. I asked how much longer and was told there were people ahead of me and that I should have made a reservation but when I called service the day before I was told it was first come first serve for quick lane. At this point it was going to be another half hour before my vehicle would even be looked at, so I just left in frustration. Horrible experience and will never go back.

NOT HAPPY AT ALL....been getting the run around regarding a tire that should have been there for over 3 days!!!! :-(

On time didnt wait long

I work near this location and often get my oil changed over lunch here. Every time service if just fine - I’m in and out and the staff is knowledgeable. Today I called after getting my oil changed at another location because a few lug nuts were loose on my tire. I was greeted by the sweetest service woman I have ever come into contact with. She encouraged me to come in right away and they would be happy to get me in. When I came in I witnessed her deal with a few rude calls (because she was a woman) and other people waiting on service for their cars yet she never stopped treating everyone with care, knowledge, and kindness. I cannot tell you how much I appreciate this kind of dedication to quality customer service.

Was in and out quick.

Service is fantastic at Hawk Fied. They have taken care of my car for 8 years now. Always considerate of my needs and requests. Amber is an exceptional and knowledgable service agent who goes out of way to assist and answer any questions I might have. I would highly recommend Hawk Ford to my family and friends.

So I went to get my oil change on a Friday. On Monday my husband went to change the air cabin filter and the engine filter they told me needed to be replaced. He found they unscrewed the covers, took them out and never screwed it back in. All my filters were hanging off and not secure with no screws in sight! I called and told the manager he told me to come right in. I had to rush to get ready for work, drop my daughter off at a babysitter to get up there before work. I only had to wait a couple of minutes for them to get my car in. BUT on my way out he said to me “Sorry that’s not how we do things here.” And that was it! You majorly inconvenienced me for something I paid for and that is all I get?! No here’s a free oil change or here’s 10 dollars off next time you come to us. I was hoping they would have fixed the situation and compensated me.

Like always excellent service. Alex was awesome, he got me a great deal on my new tires, explained everything I need to know about my car and my tires. Super.

I always get great, pleasant service when I take my car to Ford for my oil changes. When it comes to anything else wrong with my Escape, I go to Burbanks Auto Complete. KW (Kevin White, owner), is extremely knowledgeable and his prices are waaaaaaaaaaaaaaaaay less than Fords.

Went there today and got promt service got in and out in a hour very satisfied very friendly people

Had a very quick and easy time at this place. Thanks to the person working with me Alex which was a assistant service manager. It’s a great place to go in all. 👍🏼

Been here many times, all great service, but i called them three different time to schedule an oil change and ask about spark plugs I have not been able to speak with anyone nor have they called be back, I even left Alex the manager a voice message and nothing quite disappointed

Very good service and fast

Good service. You get your money worth and then some. I was very impressed with the level of service as well as the speed of it. Text book.

I had a very pleasant experience here. Amber the person who took care of me was pleasant, knowledgable and got me in out quickly.

Went in for a simple oil change took over a hour. When i finally get back in my car there was a side air bag off light on. I go back in and a manager there says there is no way they did anything wrong and i would have to get it checked somewhere else to get the light checked out. So now i have to go somewhere else and pay to have my car looked at for something they did. Never going back there again i just wish i didnt buy my car from their Hawk ford.

Really good service and helpful

I went to this location today thinking I would be ok as far as waiting there was only one person in the lobby and it was only 2:44pm. When I asked for a oil change he said I wouldnt be waited on until closer to closing which is 5:00pm. He said he wasnt taking anymore people and just had room for one person. Are we working solely off appointments or WHAT? I felt like the person I was taking to had a very sarcastic attitude. As if he didnt care and when asked for an appointment for Monday he said he couldnt take me until Wednesday but then when I said Wednesday he changed and said I meant Thursday. He was not accommodating to say the least and this is not the first time Ive encountered poor customer service from him. The best one is a very nice tall Caucasian guy with a full beard and has a bald head he always gives good customer service when I go. Naturally he wasnt there today. I will definitely try NOT TO GO BACK!!

Went in for an oil change and paid extra to have everything checked out. They said everything was good and sent me on my way with only a small line of text on my paperwork saying brakes need future attention. A month later there is a grinding noise from the rear of the car and when I brought the car back to Hawk they said my brakes are toast and it has caused significant damage to my rotors. It is unacceptable that if my brakes were in such bad form they didnt even think to mention it to me when I had them inspected a month before. This is the most recent in a long run of issues with this dealerships service department. Never returning after this $800 disappointment.

Amber is thorough great customer service skills way to go Amber

Always a great experience..great customer service ...well recommend

Great customer service

I just learned how to post reviews. Im starting with the places that had good customer service. I had to be towed to quick lane. The female service rep. was very helpful and the mechanic was able to find out what caused the problem. The rep wasnt sure about how long service would take, but she said they would work to get car finished by end of the day or earlier. The mechanic solved problem quicker than I thought and when service rep explained what was wrong I knew who caused problem. What I liked was the fact that w/o saying it she seemed to recognize that this was extenuating circumstances and she work with me to fix the problem not judge it. She kept me informed as work was being done and answered my questions w/o attitude. The mechanic seemed just as knowledgeable. I was pleased when I left. My apologies for not mentioning her name especially since she stayed a little over to help. If she should see this review its from the overstuffed car customer she had a little over 6mths ago. Thanks to her and mechanic,took a while but finally learned to post.

Service was a great. Jobs were very good.

Used to bring all my Ford vehicles for service here for many years. Always got great service from Alex. But since this year began the service has really gone down hill. Back in May I brought in my Mach1 for the works service oil change I paid close to $80 which is fine but I wanted my car checked and fluids topped off. Well they didn’t top off my fluids. And for the last couple of months I have called to get my E150’s oil changed. No one ever answers, I have left voicemails with the manager Eduardo and he never responded. I recommend everyone take their business to McCarthy Ford. Where they actually answer their phones. And I tried to give them one last chance but as usual they never answer their phone so I took my business to McCarthy Ford and currently getting my vehicle serviced as I write this review.

The people take good care of your car

No one answers the phone, no one knows what theyre talking about. I get transferred to the service department, only to get a voicemail, where the hours are 7 to 7. Also they told me theyre backed up for 2 weeks, for something that is done at the Quick Lane. Id rather drive to Plano, where I got my car than deal with these people.

Waiting was too long? There were no Slots Open for Loaner Cars😞 pricing is Ridiculous for Extended Warranties my Vehicle us only a Year old and Im Continuing to have Issues with the Car they give you the Run around on Solving the Right Issues?

A Great Experience

Fast service timely repairs offer you car or rides

Great service.

Amazing service everytime alex and his team always are good with my car and their service rocks

They do a good job, however sometime the wait can be long. I waited over an hour for an oil change.

Waiting area was too small. Would have been great if the coffee machine was working.

Always kind..long wait but expected due to limited hours

Very nice place

The wait! Omg the wait is soooo long here! I waited two hours for them to tell me what tires they had! Unless you got when they first open you’ll be waiting ALL day!

Great customer service and free car wash. I’m a customer for life

GREAT SERVICE. It was my first time but I will return.

Ive been pretty happy with the service from this place. I cannot say the same for the service department at the attached dealership however. Hawk Ford is kind of a scam.

Fast service!

Left Firestone livid because they never live up to their appointments came here with no appointment, in and out in no time! !!!

Armando is great

Terrible.

Love this place over 20 years

Fast and efficient!

Fast service, short wait time

Quick service friendly staff

Great service

The price quoted was the price paid.

Nice selection of Ford vehicles

Fast service always

Great customer service

Very good

Excellent service, excellent staff

Great Service Always!!!!!

Sucks

Quick service

I am so disappointed with Ford. I tried a different location & yet again was very disappointed. The bathroom was deplorable & the wait time is unacceptable. Every location I go to, seems more disappointing than the last.

Very bad cervicio. Very slow four hours of waiting for a simple oil change.