I have had such a day just trying to find parts and tools at all of the common known local auto parts stores until arriving at this particular Napa store. This lady named Chris, and one before her (forgot her name) were so helpful. Chris was the only one today that noticed my shirt, and she cared personally about my auto repairs. Big shout out to Chris. Thank you very much!!!!!

Robin was extremely helpful. Awesome customer service.

Needed a new battery for my RAV4. Called Napa and Robyn answered. She was super helpful on the phone, told me what they had available, and patiently explained the differences in the three available batteries for my vehicle. When I showed up to the store she was super quick to help, and very friendly. They got me checked out, and switched out my battery quickly, even making sure the connections were clean. I really appreciated their help as Im not a car person, but do like a dependable car. Thanks for taking care of my battery needs NAPA. I will be back.

Went inside to find a headlight for my Toyota and the lady that worked there was incredibly helpful. I feel so bad I didnt get her name but thanks!

Juan, the manager, was awesome! He worked with me until we found the correct battery for my 1964 Ford 100 pickup. JR the assistant manager did a great job also last weekend. These two guys have earned my trust and business. I will not go to any other Auto parts store. They did such a good job that I went back and purchased a new battery for my Polaris ATV as well. They are knowledgeable and very accommodating. Thanks for all your help fellas!

I want to let every one in the northern Denver metro area know just how AMAZING the customer service at the Napa on 120th just east of Irma is. I live in Longmont and I own a mitsubishi lancer that for some reason has a quick strut that is IMPOSSIBLE to find, this store was not only, the only Napa in the greater Denver Metro area that had my part, it was the only auto parts store period that had it. I explained to the manager, Chris, that I drive 50+ miles each way to and from work everyday and that this vehicle is my ONLY source of transportation to get there and I desperately needed this part tonight in order to be able to get to work tomorrow. It was 15 min from closing time....... and I was still 20 min away from the store......... Not only did she save my day and have my part in stock but she stayed late to make sure I was taken care of and that my vehicle would be safe, and properly functioning for tomorrows busy rush hour commute. Manager Chris..... its everyday heros like yourself that restore my faith in humanity, and make me believe that just maybe there are still good people in retail that choose to put others needs before there own and care about their customers and strive to go above and beyond in ALL that they do. I will NEVER buy auto parts from anywhere else, youve made a customer for life. THANK YOU FOR THE AWESOME CUSTOMER SERVICE, YOURE TRULY A LEGEND! 🙌

Quick service and had what I needed

Friendly help. I found my part right away. Thanks.

The folks working at this location are always helpful

Clean store, helpful staff... parking is a bit of a nightmare if you have a bigger truck, but hey its close by and I would go here again. Staff helped me pick out what I needed and made sure i had some tools for the job! Glad I went to these guys.

Very helpful.

Very helpful and friendly.

Employee # 12 per receipt is taking his job a little too serious. I bought over $100 worth of BG products and asked him for some of their free paper funnels. He only gave me a couple of them and I needed 4 of them for the products I bought. He also said I couldn’t use his restroom to wash my hands due to Covid. I went next door to the Shell gas station to wash my hands. Bad service and bad customer service

Great customer service

Friendly service. Came in for windshield wipers. The technician was superb. We asked for his help and he gladly obliged. Very helpful. We will return.

They had the parts that i needed and the warranty for the parts was excellent too.😎😎👍👍

We went into Napa in Hopes that we would be able to get our wheel hub replaced under warranty. The problem was we didnt have a receipt and the part was bought in a different state. Napa guided us through the whole process and got the wheel hub taken care of. That k you Napa! Also the assistant manager was super professional!

This store always ends up having the part and service that some of the other locations don’t. It’s a bit out of my way, but definitely needs to be my 1st stop in the future to save some time and hassle with other stores around. Well done guys.

Easy to order special parts. Uslley they can get the part within 24 hours. They always have more the one option with good prices. If you are building a custom vehicle parts get difficult to find but they usually can match the part for you when you dont know the make, model and year.

Return policy is garbage.I could have avoided this whole ordeal if I had only gone to the dealership which sells my type of vehicle. I went in to purchase a gallon of coolant for my vehicle. When I got home I opened the jug to see what color the coolant was, and it was the wrong color. Now grant it, there is a small semi clear line on the jug which allows you to kind of see what color the liquid inside is, but you cannot be 100% sure what color the coolant is unless you open the seal and look inside. I did this and saw that it was the absolute wrong color. I then closed up the jug and went over to the Jeep dealer and explained the situation. He said that it was the wrong kind so he offered and I purchased the proper type. I returned to NAPA and explained the situation. They called who I believe to be the manager named Cesar. He refused to accept the coolant because the seal had been broken. I showed him my receipt from the Chrysler dealer so he could see I had purchased another one, plus the jug he had sold me was full. He still refused to accept my return because I had pulled it myself from the rack. Since I had no use for the jug of coolant I left it on the counter with the receipt, thanked them and walked out. The same thing happened to me at Advance Auto Parts two days before. They sold me the wrong coolant, I had to open the seal to verify and when I returned it, they accepted it, no questions asked.Regardless, theyre selling the wrong stuff and honestly they dont know what theyre selling. When going in here, please be aware that their return policy is garbage and make sure you absolutely know what youre buying because of you buy the wrong thing, theyre not going to help you; youre gonna end up keeping the wrong item.They have good and friendly service, but I personally think they couldve helped me out on something so simple. They lost a customer over 15 dollars.Update 7-8-17: Spoke with Autozone, explained my situation and they said they would also have accepted the jug of coolant with the seal broken.I think its best to avoid NAPA.

Better customer service from the manager, than employees. Careful on what parts they have IN STATE had to wait a week for a strut and pay the shipping because they did not have any in the state of Colorado. Had to get on from New Mexico.

Richie is very nice and always super helpful. He never makes us feel rushed when we are here. Always very knowledgeable about the products he is selling.

A very special place for me

These guys are always helpful. They often have what I need, but on the rare occasion they dont they are exceedingly helpful finding it somewhere nearby. Theyve helped me out of a few jams without fail, 5 stars!

Overpriced and the guy told me to gap an iridium spark plug. Even the box of plugs gave directions not to do that. Guess they want you to come spend more money after you break it. Its funny, I used to go to Napa for the expertise, which made paying a little more OK...since I knew I was buying quality. I guess they just employ less of that nowadays???Its a sad day indeed Napa...

Juan was super helpful, even though his shift had just ended. Great customer service!

NAPA has proven to be the place to find what I need for my vehicle and Im assured of good quality parts at great prices and the employees are know what theyre talking about!...

The gentleman that helped me was very nice I would go there again 😀😀🇺🇸🇺🇸

Worst experience at an auto shop so far. I am 32 years of age and have never experienced the amount of unprofessionalism I experience when I go to Napa. Staff cannot be bothered to help customers. Everyone is either on the phone or walking around. Representatives literally saw me and still made no effort. Take your business anywhere else. I was the only customer in the store with 3 representatives all of who did not feel like assisting at all. That’s how bad this place is

Their employees are slow, and parts are over priced. They sell everything to the public at List price. They wanted $125.00 for a car battery. If your in a hurry be ready to be slowed down.

I recently tried them. So far its been a great experience. The customer service is great. So far they know what theyre talking about. Good luck.

Alternator went out during our trip here was able to exchange under warranty no problems smooth and easy these guys are amazing

Nice

I came in looking for some electrical connectors to repair my MINI. Juan was quick to greet me, knew exactly what I was looking for, and found some connectors that worked better than what I originally had in mind. Fast and friendly every time I stop by!

Great group of guys here. They helped me get what I needed even though I had no idea what I was doing. great customer care and they even gave me a discount.

Got what I was looking for ty NAPA

I have been going to this NAPA store for years. They usually have what I need and the staff is always helpful, knowledgeable, and courteous.

The employees have always be very nice and helpful when I go in to get parts.

Always professional. Store is always clean and I have never had a discrepancy ordering online and picking up.

Quick to help, good suggestions for your needs.

Good got all the right parts first trip.

Always helpful in getting me the right part for my vehicles.

Always a good place to go.

Play price is good people

Napa is the only auto parts store to shop at theyre technicians at the counter are educated and very helpful Ive tried other Auto Parts places looking for specific Parts on an old truck no one seems to know like Napa

Fast service and great place go if you own German vehicles.

Great knowledgeable staff.Will always have my business, the management of this store is top notch.

Terrible customer service. I walked in to ask about a part and stood at the counter for 10 minutes. Nobody ask me what I need or bothered to let me know they will be with me soon. They acted like I was not there. And there were 4 staff members standing around! Napa should restaf this store. Total idiots here costing them money. They are rude on the phone too.

Most parts stores have pretty bad counter people. These stores usually dont. This location seems to really have been staffed professionally. Rare!

They have chemical guys products! Awesome

Great staff, who knows what they are doing

The best place for parts still. Even after all these years.

Was looking for simple nuts for my rear spoiler to hold it on and they said that I would need to go to a hardware store so I went and bought what I needed at Oreily auto parts...I should have went there from the start but napa is right next to me but next time I know better.

Always patient and helpful. Never have to wait long for service.

Great place to get all auto needs.

Clean with efficient service. Always have what I need

Knowledgeable staff wide variety of parts can almost always get you what you need

They know me here. Friendly and professional staff. It is close to home . I can always depend on them on ordering parts.

When you order part they dont show up on the time they say. Give your selfs time

Great work !! Bald guy was best !! Highly regarded ! Best guy ever !!

Knowledgeable staff. Very helpful.

NAPA had the parts that I needed to fix my van.

The supervisor Was a young Hispanic gentlemen named Juan he was the greatest help and very smart. I tell all my friends and family members to go to this Napa. Thank you

Staff was helpful and made it easy for me to get the part I was looking for.

Great service, freindly staff. If they dont have it theyll find it at another store for you.

This store is a disgrace, 5 out of last 7 visits they dont have the items. The surrounding stores did each time. They open late, two of the counter guys are clueless about automotive.

Great service.

NAPA auto parts technician always give you the correct parts so theres no second guessing or having to return and exchange because some boneheaded assumed that was the part.

Drove all over Northglenn for a part that I needed. NAPA had it and the sales associate helped me make sure I got it right the first time.

Always helpful

Great Napa, guys are always helpful.

Not busy. I was helped quickly.

Nice employees, had the parts I needed

Sold me wrong locks for rims said those were the ones got to take them back

Pretty good the staff was very nice

Staff is friendly and some parts are cheaper price wise here than other places

Always have the same horrid customer experience

I went to go return a trailer light harness was bad where u had no marker light, I had to go somewhere else and get the right harness . They wouldnt accept it because it was installed and Im out $64 because of them

Staff is always friendly and helpful.

Friendly and knowledgeable sales staff!

Good OEM parts

Very helpful friendly staff

Always helpful

Very friendly and helpful!

Nice staff!

Had what I needed0

The employees here are very rude

Friendly staff but somewhat limited selection.

They usually have what I need.

Places order,never called when part came in,2x.

Genuine parts.

Pricey