Sandy at value city furniture in North Olmsted Ohio provided me with exceptional customer service. She helped me make the correct selection for my new apartment and pointed out great lamps that would help accessorize. If you happen to stop in please ask for her, Sandy For help with any decorating ideas. You won’t be let down. Thanks

Cant say enough greatness: honest, efficient, knowledgeable staff, super quick, easy, great first experience buying furniture. In love with what I got. Smooth, fast, easy, great. I could just say that over and over. Thank u to Zack, and thank u delivery guys! Will definitely come here in future! Recommend highly!!

Will, at North Olmsted VCF was extremely helpful, friendly and had all of our furniture loaded in our truck in less than 10 minutes. Dude had super human strength! Overall a great pick up experience!

Furniture took a little while to be delivered, but it was well worth the wait! The delivery team was professional and even with delivery in the rain they were kind and clean! Thank you Tim and Terry for your professionalism and quick set up! I appreciate all involved in this purchase! Great communication as well!

If you have an opportunity to shop Value City Furniture make sure you shop North Olmsted. From Jason the manager to Tyler one of the sales associates you cant go wrong! I especially enjoyed working with Camille. She went well out of her way to make sure that I was taken care of. She over delivered on not only customer service but with genuine concern for my needs. It is rare to customer service associate of her caliber. I left feeling like family. Thank you so much Camille for taking care of me and my son. You have earned a customer for life.

I already had an idea of what I was looking for, but Tyler was very helpful through the whole process, not only did I manage to get my furniture 2 weeks earlier than the expected date they delivered it 15 minutes before the delivery, my furniture looks great and Im really happy with my first ever set of furniture.

Good delivery service.the guys were careful curious of surroundings when bringing in the couch.put.couch together carefully.very well.satisfied.will shop again for any other furniture needs

I love this store! Great furniture and the delivery men were amazing! They made the delivery smooth and with care!!

I recently bought a recliner from this store and was having a hard time getting someone to help me pick it up. Being a senior citizen, wasn’t sure I could do it alone. Tommy had called to tell me it needed to be picked up and I explained I was going on vacation out of state the next day and didn’t think I could do it. He volunteered to drop it off at my house on his way home since he was going that way anyhow. I was so pleasantly surprised someone would do that for me. He followed through on his offer and texted me a picture after he delivered my recliner. That was so kind of him and way beyond regular customer service. Because of Tommy’s great customer service, Value City has a dedicated customer for life!

Tim & his delivery buddy were awesome. VERY polite & put my sofa together within seconds. They also made sure that everything worked before they left. THANKS GUYS!!

Tommy the customer service manager, Chris our sales guy and Jason their sales manager are great to deal with. They understand what it feels like to be on the other side and support you the best they can.KUDOS!!

Zach Isaacison was very helpful and knowledgeable. Had an overall great experience.

I’m so happy for my new tempurpedic mattress set. My mother and I bought new mattress sets. Dillon was an exceptional salesman. He’s very knowledgeable in the mattresses dept. & listens to what your needs are. I would recommend anyone in need of good new mattress go see Dillon. 😁

Will had me in and out in 5 minutes and did all the lifting. Thanks so much!

I had a great experience with Value City in North Olmsted. I furnished my whole house from there. All the furniture turned out looking excellent. Hannah was so helpful in the office. She was on top of everything I needed with all my orders.

When you go in, ask for Ms. Sandy. She is very polite she will help you and get you out the door as fast as you came in and if you like to shop that fast. I do and she did. She is very knowledgeable and personable in her sales.... Not pushy. Trust me in what Im saying. Love ya, Sandy. Be blessedGive Sandy a raise!!!

We came in to look for a replacement dining room set, and the atmosphere was instantly appealing. We were greeted at the door by Sandy, who had all the answers to our questions. She helped us pick out the right dining room set for us and guided us through the process from purchase to delivery and long-term protection of our investment. The kids will always remember taking hilarious selfies through a glass surface with Sandy. Best experience I’ve had shopping for furniture. Thank you!

Will and Jonah were great. Easy pick up experience!

Will did a great job when I came to pick up my package. Thank you for making this so easy and fast!

So my intentions were to just browse i wasnt really in the mood to buy furniture and I was greeted by Sandy. She let me do my thing (which that is how I like it). Then I found this bedroom set that had to be mine and asked her for help. She was just amazing. She went above and beyond. Awesome customer service and she was sincere. I didnt feel like I was pressured or anything like that it just felt whole some.

Our sales person Sandy was extremely helpful, polite and caring. She felt badly that our item was discontinued and helped us select another t v stand. I would work with her again on selecting other items.

Will was awesome! Thanks for loading my chair nice and quick!!

My husband and I had Sandy helping us and let me just tell you she’s AMAZING. We had to bring our 3 year old with us and he was not in the best of moods. She kept him occupied while we looked and discussed furniture. I’ve never met a more sweet and generous human being. She was not pushy about ANYTHING and was very knowledgeable about every piece of furniture in there. I’d request her if i were you. She will make your decision making super easy!!

So far I am thrilled with this recliner. But the real test is at least a year from now.The delivery was great. The delivery team was awesome.

Had a great experience shopping for new furniture. Sarah listened to what I was looking for and made some good recommendations. Easiest furniture shopping trip Ive ever had.

Sandy D provided exceptional service! Was able to get approved for the furniture we wanted. Very helpful and patient.

We ordered our furniture the beginning of May and we’re given an early August delivery date. We received 3 postponements moving our delivery back to mid September and when the item was delivered, it wasn’t drilled properly for assembly. When I tried to call the store to report the issue, I was on the phone for 40 minutes waiting for someone to answer the ringing phone! When my call was recycled back through their automated system, I was able to leave my number for a call back. When the rep called me back, she took the information and told me I would need to call back again the next day after the delivery documents that noted the assembly issue would be available for their service department! I was able to get through early the next morning and am expecting a service rep in the next 3 days. If they can’t fix it, “we may have to order it again!” Are you kidding??? It would be Christmas before I got it!

While it took over 4 months to receive our dining set due to the manufacturers delay, I am well pleased with the assistance that the VCF team in North Olmsted, OH provided. Although Hannah was more knowledgeable in the questions we had, everyone we encountered were professional, patient, courteous and far exceeded our expectations. Thank you, Ms. Hannah for always being available for concerns and accommodations.

Amy Rogers was wonderful! She was not pushy, rather asked if we needed directions to what we were looking for in the store and then helped us when we had further questions. She gave us the measurements so We could go home and see howThe furniture fit in our room. And when we came back she filled out the paperwork and was extremely helpful! Love the set!

Sara was amazing! We had alot of criteria of what we wanted to fit our life style. Value city furniture was our 3rd place to try and find what we were looking for. Sara helped us through the process checking everything on our most have list. She was patient and extremely helpful

I’ve been buying furniture here for literally decades. Anytime I try and go somewhere else… I always find what I’m really looking for at value city furniture. Prices are good and the selections are always fantastic. This last large purchase we looked around at several places and then just came back as always and almost immediately found what we were looking for.

Pickup was super easy and very convenient. Will was helpful in getting my order for me then loading it into my car. Look forward to buying furniture from Value City in the future.

Our associate Zach was amazing!! He was super helpful and very friendly while helping us shop for our first home. We will definitely come back to find a few more things and will look for him specifically!

Sandy Dorrance was tremendously helpful as my husband and I were trying to decide between two couches! She went above and beyond to go over real situations and things for consideration. Very friendly and respectful of our budget and needs. Highly recommend popping in to see her if you’re looking for excellent customer service in your search for furniture.

Always shop here and always find what I need. Delivery teams are wonderful, very good and fast at putting all the pieces together, very professional and theyre so nice.

Both times my husband and I needed to purchase a couch in the past 10 years, we searched around and ended up at Value City Furniture (North Olmsted). This most recent experience was just as good as our first! They always seem to have exactly what we want for the right price and good quality! We were told that our couch wouldnt be delivered until July (4 month wait) but were absolutely thrilled when our couches came in so early (just three short weeks after we ordered!) This time around we had the help of a very friendly, knowledgeable and patient man named Zach who did a great job of communicating with us and helped us every step of the way! The delivery guys were also great!

Very friendly staff,great service,was advised through whole process.will be back for more furniture.great place to deal with .thank you .

Great customers service. They also delivered just as they promised! This should be your first stop. Will was a great help as well.

Sandy was Extremely helpful, thorough and polite. Made sure we got what we needed and was very personable. Is continuing to help us through the process as the order is filled.

We purchased a kitchen table from the North Olmsted store and was told we could pick up at Brookpark store. Called Brookpark store and told was there for pickup. Went to pick up and not there. Had to inconvenience a friend who was helping with his truck. Called North Olmsted store as I was very upset. Could not get table home from North Olmsted. The Manager Tommy apologized and delivered to us. Amazing Service!

We were helped by Kyle F. He was very friendly and courteous. He explained our options with the table we were buying as well as the financial options. Overall it was a great experience.

Had a great experience!! Came for dining chairs and left with a brand new table set. Would highly recommend!

Sandy is an amazing salesperson. She was very knowledgeable about the products in the store. I will definitely be returning to store and hopefully I will have the pleasure of working with Sandy again!!

I have had two successful Value City Deliveries. They were early, professional and setup quickly.Thank you.

Went to see living room sets and our salesperson Kyle was awesome! He was not pushy and allowed us to view different sets without crowding is. He made is feel comfortable and was very helpful when we asked questions and made us feel at ease about our purchase. I would recommend going to see him!

Tommy and Zach were so helpful and made the whole experience so pleasant when we purchased our chair, and table And recliner and all around great experience recommend highly!

My father just had major surgery so i went to find him a lift chair - he is 86 and will turn 87 in November.An associate asked me if i needed help and we found a lift chair that I could pick up before he came home. I was very pleased, it was over $1000 - a nice chair.Unfortunately a week later the reclining feature stopped working on the remote.We picked up the chair on June 22nd - before July 1rst my chair was broken.It is now the beginning of September and I still do not have a replacement part to the chair.I WILL NEVER EVER GO BACK TO VALUE CITY AGAIN!!!!!!!!!!!!YOU WOULD BE SMART TO DO THE SAME

Amazing customer service!! Kyle was beyond helpful, friendly and great to work with. I needed to call the store back the following day and spoke to Samantha who was also extremely friendly and helpful. Thank you for making this an enjoyable experience after we have had so many bad experiences at other furniture stores!

Tyler Gabor was a fine excellent man to your TEAM. Tyler made me feel like I had a personal shopper. As well as a first time furniture buyer made me feel at ease. I would definitely recommend him to anyone. Explain things well. Excellent service!

Zach was amazing at finding me exactly what I was looking for. He was informative, kind and efficient. He knew all the answers to my questions and was able to help me get quick shipping due to an event I had. I will DEFINITELY be visiting this location every time I need anything.

Thank you Klye and Sandy with all your help. Can’t wait to enjoy the furniture. Great team you have at North Olmsted.

Sandy Dorrance was such a great help finding a living room set for my home! She went above & beyond to make sure our furniture would come in a timely manner. Best place to buy furniture! I definitely recommend her to help with any future purchases

Very disappointed, just left with my daughter came ready to buy a table looked around 3 different staff members passed by us during our visit not 1 time to were we greeted asked if we needed anything, or anything at all. I watched a guy in his phone while we walked out unhelped didn’t even look up say bye or anything. We left for lack of service. Not going to beg someone to help me or say hi even !

I had an issue picking my recliner and the manager Tommy was nice enough to drop it off himself in his personal vehicle very nice customer service thank you Tommy I appreciate it.

Will was super mind efficient and friendly. May have taken time to get the furniture but customer service was excellent.

The quality of the furniture surprised me--in a good way! I was looking for an inexpensive sofa for the time being. What I got was and inexpensive sofa that I can see having for quite a while. Everyone I dealt with from VCF, from the sales person to the delivery team, were courteous and helpful.

I had an amazing experience shopping for furniture. My sales person Amy Rogers was very helpful and made sure I had everything I needed. She was patient and very knowledgeable. A true example of great customer service. I will be back!

We love this value city! Tyler and Jason have been so patient and helpful! Highly recommend coming here for all of your furniture needs! Friendly, patient, helpful, and very knowledgeable!

Sandy welcomed me as soon as I walked through the door. Not pushy, great saleswoman and enjoyed my time talking with her

Found a great dresser with built in bookcase. Delivery was very professional and I loved the communication throughout the process always calling and emailing to make sure I was aware of the times and dates before delivery! Very Good!

I had a great experience. Zach was so nice and patient with me. He was honest with me. He gave me a lot of input as I was very unsure about a lot of things. I will definitely recommend this store to anybody. I will definitely come back when I get some more money lol.

Sandy did an unbelievable job helping me buy my first piece of furniture. Made me feel at home and comfortable. Overly accommodating and helpful :). Thank you guys at Value City :)

My mother and I drove the half hour to Value City Furniture to shop for a living room sofa. I had been saving and just moved out. We walked around the entire store and saw at least a dozen sales people, but not ONE asked if we needed anything. We even tried to stop someone to ask for help and they kept walking. So we left and found a sofa somewhere else.I’ll never shop at any value city after my experience at the north olmsted location

The salesperson who helped me was great. My experience since then has been an absolute nightmare. I bought a bed, a mattress, and pillows. I couldnt get the pillows shipped with the bed. They didnt have the pillows I wanted in stock so I had to come back and get them. When I did come back they had already sold the pillows to someone else. So I had to come back a third time. Then I found out that I hadnt yet been charged for the delivery. So I came back a forth time to get that sorted with the original salesperson. Now my delivery is being rescheduled...

I love the furniture I purchased! Will was very kind and thorough! I had a great experience.

Will was the best help loading my chair in my car couldn’t ask for a better employee that man deserves a huge raise Ashley furniture .

Sandy D was very helpful and a pleasure to work with! Highly recommend!

Very friendly staff up until purchase was made. They have not been transparent on when a delivery would be made. They give me a delivery date, and call when it’s near with a new date a month out. The lady who called was not polite and lacked customer service skills claiming she was “very transparent” in the last call a month ago. But when I said she was not transparent she said “sorry I was off by 5 days” very sarcastically. I understand delays, but be transparent. Stop lying to your customers giving false expectations. My services could have been better spent elsewhere.

Will was very helpful, with fast and friendly service. Had a pickup and he found it quickly and got me loaded quickly. Very happy

Zach offered us assistance upon entering the door. We were able to find a great couch to fit our home and the estimated delivery time is really fast. My wife and I appreciated the service we received. Quick and easy!

Jach was wonderful. I would totally ask for him again

The team that came through for us was not only friendly fun and helpful they were interested in our satisfaction as well. Very wonderful experience and will enjoy future purchases.

We ordered the nest sectional in anders ivory, cant wait to get it. Its going to take awhile, so if youre looking for a couch right now, I have 2 for sale lol.

Awesome guys loaded my furniture! Will & Cole need a raise! Great Experience!!

Having just moved into a new home, I needed a new recliner for my Rec room. After researching online different options, I stopped at Value City at Great Northern. Upon entering Sandy Dorrance greeted me and asked what brought me in. With a few discerning questions, she quickly led me to exactly what I was looking for. She was courteous and professional throughout the entire buying experience, assisting me with my financing needs as well. I highly recommend stopping in to see Sandy for any of your home furnishing needs.

Have ordered two sectional couches from here. The first one I purchased the warranty and care protection plan. Couch was delivered and the “5-star” move in crew put a four inch gouge in my recently refinished natural hardwood floors. When I called in I was told the crew said they did not do it even though I physically watched them drop the couch and leave the gouge. Dismissed that and tried to let it go. Had issues with them coming out to service the extra warranty and service plan issues that we had with that couch as well. Over better judgement I went back and purchased a second sectional couch earlier this year in April. Was given a deliver date of July, I understood there were issues with delays in delivery and was good with July as a result. I received a call that that date would not be met and they would move it back to end of August! When I said that was ridiculous I was give $200 off the purchase and promised that my couch was a priority and would be delivered on the 25th of August. Received a call today that my new deliver date is August 27th and I would only be receiving part of the sectional (the ends) and the middle would not be delivered now at the end of September!!! I complained about this and asked what compensation would I receive for this delay and was told a manager would call me. Matt M (I’m not required to give my last name) contacted me and plainly told me that he couldn’t even guarantee the end of September for the missing piece of my sectional as the distribution center was scheduled to send 86 of those units to the Columbus distribution center and none of those were scheduled for delivery. When I asked why one of those could not be guaranteed to be delivered to me the manager said he could not do that. Absolutely the worst customer service I have ever experienced. I understand we are dealing with delays from the Pandemic, but over a year into this and as a company you are still giving time frames you are unable to meet and know that it is a guess that is most likely not going to come to fruition. If I was told I would be waiting five to six months on deliver of this sectional I would have choose another option but from beginning to end they have placated me and fed me nothing but lies and empty promises. Good luck if you want to roll the dice on this company.

I had an amazing experience shopping for furniture. Sandy Dorrance helped us really goodShe was truly amazing, we walked in and with in 10 minutes we purchased what we wanted. Process was easy, she was not pushy like most people in sales and we are happy we met her!

Beautiful furniture at a fair price...nice knowledgeable people to do business with.

Therese was very attentive and responded quickly to my questions. She was amazing!

I just moved into a new house and my current couch did not fit. With the current delays with furniture, Amy Rogers was super helpful in finding an item in stock that I am in love with. She was very detail in explaining delivery, warranties, questions about the couches, etc.. She was SOOOOO helpful & her help was so appreciated. 😊

I had a wonderful experience here with Sandy Dorrance. Very good customer service. I will definitely be back. I recommend this store to others 😃

The overall experience was outstanding. Couldnt be happier.

The salesperson Zachary was ABSOLUTELY OUTSTANDING!!! He spent so much time helping me with furniture for Dining Room/Living Room/ and Bedroom. He was also able to work MAGIC on the delivery date !!! I could not have asked for a better stress free experience

Awesome & knowledgeable sales people the business is clean

Ordered two chairs and they were available for pickup in two weeks. Pickup process and loading was very easy. Team member Will was quick and efficient with getting everything in our SUV. After assembly at home one of the chairs was missing the threading for a bolt. I brought the chair back the next day and they were able to fix on the spot in less than 15 minutes. Overall good experience.

Thankyou for helping me pack my chair into the car !!

Sandy was so helpful and did not make us feel uncomfortable or rushed. We left and went to a few other stores, when we came back to VCF we had to find Sandy! She helped make buying furniture easy and fun! Thanks again!

From the moment we walked in, Sandy, the associate who was helping us, was incredibly friendly and helpful. The selection was excellent and the sales were great. We were in and out with a living room set in a half hour. We will be back for all future furniture purchases.

Sandy was very professional, friendly and helped us get the best price

Zach at the North Olmsted location was SPECTACULAIR!! I have been to this location multiple times and have never had an experience like I did with Zach. He walked me through the entire store and answered every question I had with ease and it made me very secure about my choices. He walked me through all my payment choices as well which made me super comfortable. He also made sure everything I got was delivered same day which meant so much to me. He brightened my day and relieved so much stress!!! Thank you Zach you need a raise and a promotion!!!!!

Very friendly and helpful, not overbearing! Highly reccomend this location and the sales associate Zach.

Sandy was an awesome sales person!! She was so friendly and really helped us. She was not pushy, she let us take our time on deciding, and she gave us our space to do so and did not hover. The manager was awesome as well! Cant wait for our new furniture 😍

I met Sandy Dorrance at my first visit to Value City Furniture a little over a year and a half ago and highly suggest you ask for her! Coming back to the States from being overseas I needed bedroom sets. She was so patient with me as we finalized my purchase down to measuring all the pieces to make sure they all fit in the rooms to a tee!! Of course I went back when we moved and needed a new bedroom set for my little one and a desk for online school. Despite a few setbacks on delivery dates she managed to get the missing parts in sooner than expected!! I am sooo grateful for her help and superb customer service!! My future purchases will be with her by my side for sure!! Thank you Sandy!!!

I thought COVID destroyed customer service, but Jason (sales manager) renewed my faith. We built a house during COVID and it has been a nightmare. We ordered several items from several furniture stores, and none went as planned. Items delayed for months, arrive broken, dont arrive at all, or discontinued. I purchased end chairs with arms, and had to order the armless chairs. After 3 months, they said those chairs were discontinued:( I went to 5 VCF stores that day in search of possible floor models. I ran into Jason, told him my story and he jumped into action. He did some research, reached out to the manager at a different store and had them transferred. He said it might take months (and I was okay with that), but it came in a week! He under-promised and over-delivered. He is go getter and really needs to be recognized.

I want to start off by saying our sales rep Zach I. Is AMAZING if you dont know what you want or unsure you MUST see him. Listen, he knows his stuff, hes personable, fun, and makes this the place where you know you will continue to get all of your future furniture from. Thank you from our whole family!

The associates at Value City Great Northern Boulevard are incredibly helpful and efficient! I would definitely recommend checking this store out for any furniture needs.Will was the associate to assist me today and he was immensely helpful and friendly!

Quality furniture, great prices, helpful associates, clean store, and bathrooms. Tim and Lilo just delivered and assembled my furniture. They were quick, cleaned up any mess. They were awesome.

I wanted to say how amazing and awesome Sandy was!! She immediately greeted me, very friendly, patient, and made my furniture purchases a breeze. I’m recommending Sandy to everyone I know!

The store manager Jason, saved the day for my wife and I! We did not even purchase from north Olmsted. We bought from VCF -Parma. However, Jason ended up taking our call as we were unable to get in contact via phone with Parma VCF after several days of non stop calling. We called North Olmsted - VCF and they answered immediately. Store manager Jason, went ABOVE and BEYOND his call of duty to help my wife and I out. We were even able to get items shipped much faster than expected. IF YOU WANT THE HIGHEST QUALITY OF CUSTOMER SERVICE - SEE JASON AT NORTH OLMSTED VCF!!!Thank you Jason!!

Jake was great and didn’t crowd us at all and was very helpful with everything that we needed