I am very satisfied with my experience purchasing my new mattress at mattress firm! Donald has been absolutely wonderful at assisting me through the process and made sure my experience is exactly what I needed. I am 100% satisfied and highly recommend Donald at north olmsted mattress firm! Ill gladly shop here again, thanks mattress firm!!

Donald was very knowledgeable and helpful. He listened to what my wife and I wanted and gave us a few choices. He didnt rush us and he gave us plenty of time to try out the beds. He knew our budget and stayed within our limits.All in all, a great experience.

Had great help and was very understanding of our budget and was able to get us a really great deal on our favorite mattress! Only took us two trips to the store to find it and pick up quickly! Would recommend looking here for a mattress.

We were greeted & assisted promptly. George was helpful & patient while we discussed & tried out different mattresses. We were confident about our selection by the time we left.

I went in. They had what I needed. Price was right. Product works.. no need for Amazon.. all was good.. and no Amazon. Shop locally!

I love this place they were so nice! Showed us exactly what we wanted!

Wow, can’t say enough good things about this place. We have never bought a bed before (always got hand me down beds) but Donald was absolutely amazing and fun to work with. He was very transparent made sure we understood every part of the buying experience. We are beyond delighted with our new bed and never felt pushed to buy or uncomfortable about asking questions. Even chatting casually with George and Winston was a pleasure. Everyone there is so nice and genuinely care about what your needs are instead of pushing a sale. If you need a new mattress this is the place to go. They have prices and beds for everyone!!

Superb service, informative and willing to answer any questions. Great in stock selection and match online pricing. Negotiable. Very happy with new be and came with free adjustable base. Free shipping. Great experience.

I worked with Kelsey and she is amazing and knowledgeable! I had the option to purchase elsewhere and she secured the sale. She is amazing!

Excellent customer service. She spent a long time with us as we tested almost every mattress in the store. With her help (I can’t remember her name,) we found one that’s perfect for is both. The entire process from beginning to end was seamless and simple. kudos for having such a fantastic employee!!!!

The gentleman was extremely knowledgeable and willing to help us. He was so kind and friendly too

Had a great experience! The sales lady was knowledgeable and spent a lot of time making sure we got the perfect mattress.

Salesman was fine, nice mattress. Delivery people scraped up our door and took a gouge out of our heirloom dresser. Keep an eye on them if you opt for delivery.

My husband and I have been searching for an affordable king bed solution and Winston at the North Olmsted store was so helpful. He was considerate of our budget and showed us great options that ultimately resulted in a purchase that we’re very excited about. He was knowledgeable and informative without making us feel pressured toward any bed over another. The rest of the staff was very nice as well. We will be repeat customers!

I can not say enough things about how well my service was here. My boyfriend and I had gone in to look at getting a new mattress since the one we had purchased in November was terrible uncomfortable. I was told by customer service there was nothing they could do since it was past the 120 day window which I wasn’t aware of but luckily George at mattress firm in north Olmsted found a way to not only help us exchange it for something else, but he even stayed late to help us. Although we had a minor issue looking up my existing account (no fault of him at all) it was worth every minute. He was professional, informative and very kind. From now on we will continue to do business with him :)

Very professional and helpful. Im sorry I dont remember her name, but she really went out of her way to give me exactly what I wanted for the best price. I would definitely go back when the time comes I need a new mattress.

I was very pleased with the help I received when going to Mattress Firm yesterday. Donald Swift helped me in many ways. I was concerned as to how safe it was to come into the store during COVID. Donald assured me on the phone that the number of people coming in during the afternoon would be low so that’s when I went. Donald listened carefully as I told him of my needs due to lower back problems. He recommended beds based on my needs and then I felt I had all the time that I needed and then some to test out the beds. Thank you, Donald! Jean

Donald at the NorthOlmsted, OH Store was very helpful and informative. He has a great personality and seems to be an honest and knowledgeable along with his store manager on site with him

I called several stores which almost felt like a run around till I called North Olmstead store and this lady went above all to find the items in the other stores and have them sent to a closer store which is Leavitt Rd. Cant remember her name.. Sorry! But that was customer service for ya, she made it her business to help me when nobody else would even check or extend extra service to help me purchase. I thank you for your professionalism and being patient with me!

I was placing an order online in which I was hoping for a quick delivery well it said 12/27. So I decided to give the store a quick call to see what could be done. A wonderful lady by the name of Kelsie saved the day! She went above and beyond along with I will have the delivery of my new mattress this week! Great experience I will recommend all my people to the Great Northern store!

George Abdullah was very patient and helpful when it came time to choose a new mattress. Definitely would recommend to my friends.

This was a completely satisfying experience. There was huge display of mattresses in good light. Donald, the sales person, was expert and personable. Nothing was left out of his presentation, from details of construction through current mattress technology and trends, and all questions were answered. All transactions should be as efficient and even enjoyable . I settled on mattress easily and with confidence.

Excellent service -- friendly and experienced salesperson.

Kelsey was terrific. Very friendly and knowledgeable. Helped make buying a mattress easy.

What a really appreciate was the no pressure sales. Salesman took time out to answer all my questions. I did not feel hurried. It was a pleasant experience.

Great salesman Donald, helped us with making a good choice on a mattress. His concern and support is greatly appreciatedThank you

The North Olmsted store was amazing to work with. They worked within our budget, we’re very friendly and never tried to oversell to us. Although they mentioned a few items, I really REALLY appreciated not being badgered to buy additional things. I would encourage anyone looking for a bed to visit their store.Thank you for helping us to find the perfect bed!!!

The staff are amazing and helpful in finding the perfect bed for you. Highly recommend them to anyone looking for a new mattress.

Kelsie was absolutely wonderful to work with! She took the time to show us all the options and was able to find us just what we were looking for & for a great price! She was very informative and did it all with a smile. I will definitely recommend Mattress Firm!!

Sales staff very easy going & friendly and informative. Pleased with pricing.Delivery staff was great. Sent a text & a phone message informing us of delivery time. Also called us when they were 10minuted out - really appreciated that. They too were friendly & very polite.Deb S

Went in looking for a new mattresses because mine was old and shot. The salesperson Kelsie was very attentive to my wants and needs and provided useful suggestions while allowing me the freedom to make a choice with no pressure. Can’t wait for my new mattress to arrive and highly recommend the North Olmstead Mattress Firm to anyone looking for a good mattress for a great price.

There were so helpful and very nice! Great quality! Would highly recommend

Had an amazing experience here today. We worked with Kelcie and she was great! Got a great deal and she answered all of our question perfectly. Very smooth and fast process. Definitely recommend Mattress Firm to anyone!

Awesome staff! Very informative on all of their products and helped me find a great deal on an amazing bed!

Great salesperson real honest guy. Kinda bummed out that the 900 frames were on back order till April but well see delivery is monday.

The employee was very helpful and was able to help me pick out exactly what I was looking for at a great price

Easy to talk to and easy going place! It was pretty busy when I got in there but Jody was able to take care of everyone all at once! He was so patient with me and answered all my questions! I felt comfortable and would definitely go back!

My experience at Mattress Firm was awesome. The sales associate Kelsie Keylor was outstanding. Her customers service was top notch. She was very informative. I appreciate her help. I went to a few stores but I was very impressed with the service /information received.

So glad I stopped in Mattress Firm North Olmsted. They had just what I wanted.Customer Service was the best. Kelsie, what a sweetheart, very knowledgeable about the products. Thank you

Thank you so much George for the good deal 😊

Customer service was incredible! Glad to see a company still cares about its customers.

Very helpful in choosing the best mattress for me.

Great in-store sales experience. I was in and out in 20 minutes. I got the perfect mattress and box springs set for my guest room.

Very pleasant employees and helpful. Will definitely return.

Customer service was great, good people who attend to a customers needs and wants.

Great service and knowledgeable staff. Would definitely recommend

The guy was very helpful

The saleswoman at the north olmsted store was a good saleswoman she was very helpful > shouldve gone to this store in the first place Ana show me different mattress hopefully this wont fall apart like my first mattress

A great place to get a mattress. The experience was simple and straightforward and the salesperson (Kelsie) was kind, and knowledgeable about the particular mattress we were interested in. Thank you!

Don was my sales person and he was amazing! He asked all the right questions to make sure I left happy! I’m furnishing my first real apartment and I wanted to make sure I invested in my bed and Don made sure I was happy without breaking the bank! I will be back to this location for all my mattress needs !!!!

Thank you for the wonderful help with a special gift. Always a great experience going to Mattress Firm in North Olmsted.

Great service! These guys were very helpful, honest and most importantly, professional. Made us feel like family.

Just purchased a mattress and power base. Kelsey Keylor was excellent and knowledgeable. She was very kind and patient. Highly recommend this place.

The sales people were very informative very nice and showed me a lot of different beds and actually help me come up come out of there with a very good too good thoughts I need a little time to think about it Im going back tomorrow to look again

Donald, the manager, was incredibly helpful and made the purchase simple. If you’re in need of a mattress I highly recommend Mattress Firm in North Olmsted.

They worked with us after many difficulties and can’t wait to get my Purple mattress

Kelsie was very helpful in finding us the best mattress that fit our budget

Not a big shopper and I knew what I wanted. Extra firm. They pointed me to the firmest one and we loved it. On sale, done deal.

Don was very helpful in addressing my concerns! He was patient and allowed me to take my time, explaining the differences between the mattresses. Im excited to get my new mattress soon!

Great experience buying our 1st mattress. Keslie was amazing. Very knowledgable about all of the mattresses and accessories in the store. Very sweet and personable! Helped us save more on our mattress and the cover. Would def reccomend this store!

Kelsie was very professional, friendly and courteous during our entire visit. She worked very hard to find us the best price.

Don was super helpful & got us a deal in our price range. I would highly recommend seeing him for assistance in purchasing a mattress from this location!

Excellent service. Excellent prices. You have a customer for life. Thank you!

Kelsie was very helpful - made suggestions, asked questions about my needs and my like, and it never felt pushy.Thanks!

Don Swift, Store Manager, did a great job helping us select the perfect mattress and frame. There was no high pressure sale. He listened to us and suggested a number of mattresses in our price range. He also recommended an adjustable base that we will thoroughly enjoy. Very good experience.

GREAT customer service.Erin and Don were more than accommodating in helping my fiance and I exchange our initial purchase when it didnt work out for us!We had a diffucult time deciding on a good replacement and they were patient and helpful the whole way through.They totally went the extra mile, and we thank them. Were super happy with our experience and our new bed!

They recommended a new metal frame to not need the box spring. It works amazing and so easy to install!

I have had a fabulous experience with Mattress Firm. Erin is amazing and professional. She made us feel so comfortable and she listened to all of our issues. She helped us decide what was the best mattress for our needs while helping us stay in our budget. Don and Erin went out of their way to give us the best customer service possible and ensured we were happy forever customers!

Don was amazing in helping us get the mattress we wanted. He went above and beyond to make sure we purchased a wonderful mattress at a wonderful price! Highly recommend.

We had a great experience at Mattress Firm. Our salesman, Jody, was very knowledgeable and helped my children pick the mattresses that were right for them. Thank you!

Walked in without a clue on what i wanted. Within a very short period of time, my wife and i were able to pick out the perfect mattress that suited us both. In addition to getting amazing help from Don in this purchase he listened and cared enough to not oversell us, but in fact found our dream mattress and an adjustable base that will make a whirlwind of difference on my problematic back. I can not say enough great things about Don and Mattress Firm. I wish all purchases went this way. Do not waste your time going anywhere else. Thanks again Don.

Excellent service! Highly recommend this store, product line, and sales team.

Recommend this place, amazing prices!!!

I went in to Mattress Firm earlier this week looking for a mattress and JT assisted me. I went in for a Serta Perfect Sleeper and after laying on the mattress it was not what I was looking for and JT showed me something better!! Beautyrest Pressuresmart was what I was really looking for. I left that day telling him I would follow up after I did a little research. I called today and asked for him and a lady named Kelsie helped me. I wanted to get confirmation of the details of the mattress and she assisted me with that by answering my questions. She also was nice enough to get me in contact with JT today and I purchased the mattress so conveniently and set up fast delivery. I received great customer service from both parties!!! I cant wait for my mattress to be delivered.

Will was AMAZING!! So knowledgable about the mattresses and helped us pick out the perfect one! He was very friendly and not overly pushy like other salesman. Made it a very comfortable atmosphere. Thanks Will!

Excellent service, sales staff and delivery/installation.

JT worked a lot of magic! He was amazing! I got an awesome deal!

My wife and i had an excellent experience buying a mattress. KD was very knowledgeable and helped us save money. I would highly recommend.

First time shopping at Mattress Firm. Nick was extremely helpful and very knowledgeable. He was able to provide the best options for sleepers with back issues. His demeanor and patience with us was awesome. Jon the salesman was just as helpful. We started out shopping for one mattress but were so pleased with the service and quality of the product that we purchased two sets.

Don and Erin were wonderful with helping us purchase our new mattress. Very knowledgeable and got us the mattress to fit our needs. They both made the whole process fun and easy! Can’t wait to enjoy our new bed! 👍🏻👍🏻

JT was extremely knowledgeable And very patient with us. We felt very well educated before making a decision on which mattress to purchase. JT was professional and personable.We will be recommending to anyone who is looking for a new Mattress to go to mattress firm and work with JT. Thank you JT!!

Great friendly experienceWe were greeted by a greeter, Irene. Our salesman Don was very nice and knowledgeableThank you for a great experience. Ask for Don. He is awesome!

I love this place!! Erin was fabulous! She had so much knowledge of the products they carry!! Such a great experience! Prices are on point! Highly recommend!

Don Swift was one of THE BEST SALESMEN I have ever worked with! He recommended the perfect mattress for me, and for the first time in a very long time, I know Ill be sleeping comfortably very soon! Don was knowledgeable, compassionate, and fair, and after a very long, tiring week, that was truly appreciated.If you need a new mattress and exceptional service, see Don. You simply cant do better.

Nick was absolutely amazing! He was very informative and helpful. He really knew what he was talking about with all the different mattress options! He was also very patient while we looked at all the mattresses and tried them out! Will definitely be back next time we need another bed!

David was extremely helpful. Took the time to explain our options. Looking forward to our new mattress.Well while David might have been wonderful the delivery experience has been horrendous. In the store we scheduled delivery for January 4th. An hour later David called and asked if we would mind moving up our delivery to the 1st. Eager for our new bed, we agreed even though it meant rearranging both New Years Eve and Day. As my January 1st delivery window came and went with no word from the delivery driver I called the store to find out where my mattress was. Only to be told that someone had card and cancelled our delivery yesterday at 330pm. Informing the manager on duty that was impossible since we were at a holiday party at that time, he said he would see what he could do. He attempted to tell me that delivery could not happen until Wednesday, which is unacceptable to us. We finally settles on tomorrow, though at this point I have low expectations of it actually happening. Same on you Mattress Firm this is not how I wanted to spend my holiday.

Don was very knowledgeable on which mattress would be the best for me. He gave me a great price for a mattress, mattress protector, and a bed frame. I would definitely recommend mattress firm to anyone looking for a new bed!

Erin was extremely knowledgeable, friendly, and made the whole process simple. My mattress arrived in a couple of days and picking it up was a breeze. Great communication throughout the process. Highly recommended.

We purchased a mattress from Don and Erin today. They were so helpful and answered all of our questions. They were caring and accommodating all our reds for comfort and finances. It was a truly awesome and comfortable experience. They were so patient.

Great shopping experience. Our salesman, Nick was so informative and made our decision so easy. He explained the layout of the store so that it was simple to choose the bed we wanted. No pressure and a great deal.Thanks Nick and John for making our shopping experience so painless.

Great experience. Employee was very helpful and knowledgeable. I was very overwhelmed when I first walked into the store because of the large amount of mattresses in the store. However, the employee helped me with the process of selecting a mattress and was very good at suggesting ones that he thought Id like.

Lots of great support and information to choose the best mattress in my price range. Thank you Kelsey!

Jody was super knowledgeable and helped my find the perfect mattress!

Don was super helpful in the purchase of my new mattress. I am right out of college and was looking for a mattress upgrade, and they weren’t pushy with me at all. They gave me a great deal on a adjustable frame and a new queen mattress. Glad we came !

I came in and had talked to Jon near closing time (totally my own fault!). He was incredibly patient and extremely knowledgeable. He took me through a quick but thorough process of selecting a mattress. Not only did he take my budget into account, but, also how comfortable each bed would be for me. I think I learned more about mattresses from him in one evening than I ever have my entire life! He is definitely an asset to Mattress Firm and I would absolutely recommend him to friends/family!

I went in to price an adjustable bed for my father. I ended up buying on the spot - the sales person, Donald Swift, was very helpful and not pushy at all. He steered me in the right direction to the perfect bed that my father needed. He was very personable and treated me like a person instead of a dollar sign.

Our salesperson Wraymond was exceptional. He did not pressure us and showed us all our options and had us try beds till be were satisfied with our choice. He made sure we got the best possible deal. Excited to receive our new mattress set.

Nick was amazing!!! So helpful and knowledgeable about all products. This place also had great deals and financing was a piece of cake. I would recommend to anyone looking for a new mattress.

Very knowledgeable and Jody is a beast! 10/10

With 18 mattress stores within a square mile I asked store manager Don why I should buy from him and he told us price. He exeeded just a good price. He worked well with our budget as we were buying 2 queens and 1 full sets! He was extremely nice and helpful and not at all pushy. I had dreaded the experience and we were extremely happy with choosing Dons Mattress Firm (there is literally another Mattress Firm 1 block away!)