Purchased from the North Olmsted store. The sales person, David Phillips was great. He helped with all my questions. The delivery by Matt and Jason went without a problem. They were in and out in a half hour. They cleaned up and were very helpful and polite. Would highly recommend and go see David.

I love my new bed!!! I’m so glad I went with the Original Mattress Factory!! I added a fluffy mattress topper from BB&B for my firm mattress. Perfect combination!

I love my new mattress and box spring set and I will recommend The Original Matress Factory to anyone I know!

Purchased mattress from North olmsted location, great service. Very happy with product.

Salesman was extremely knowledgeable and helpful. Products are very comfortable and excellent quality.

Very polite, proffesional and patient staff. Very detail educated staffI do recommend.

Great prices for a quality bed. Nice job guys 👍

I recently bought a set of mattresses for my daughters room at the North Olmsted store and it went great. No high pressure sales, which was a breath of fresh air. They gave me all the information for each type of mattress and answered all my questions, provided me with a written prices for the two I had narrowed down the search to and then told me to let them know if/when I was ready to purchase. No wheeling and dealing as I experienced at another store I went to. And was actually given options unlike the other store that I went to that told me that the mattress I was showed was what I needed so looking at anything else was a waste of time. When I was ready, I went in, we scheduled a delivery date which I had to change twice and they accommodated with no issue, they delivered and even helped me cover the mattress with the mattress protectors I had for both. I would highly recommend this place both for the customer service and for the mattress they offer that can be flipped as well as turned. Beautiful mattresses.

Went in for a bed frame. They didnt try to sell me anything else. That was a nice change from just about any other furniture/appliance store. Highly recommend.

Very easy to buy a mattress from them. They have a good selection of demos in store and they can get the mattress made and delivered in a couple of days. We have purchased our last two mattress from them and have been satisfied with the service and quality of the mattresses.

Great place! Marvelous salesman, So happy I was able to find what I wanted & a bed frame too!! One major thing accomplished for getting ready to move to my new place!

Excellent. Al was super helpful and knowledgeable. The delivery drivers were punctual and professional. Mattress was exactly what I ordered. All around a top notch experience.

I went in on a Sunday afternoon, the salesperson greeted me as soon as I walked through the door. He was very knowledgeable and helpful. After helping me select a mattress, he quickly helped me add a frame and arrange delivery. A great experience from start to finish!

Ive had a non-pillow-top (can be flipped over) mattress, medium-firm, for over 6 years and it is still great! I sleep on my sides or stomach, and have had minimal back pain (I splay out then curl up when sleeping). I have also added a gel foam 2 topper which adds some give for my hips and helps protect the mattress from sweat (in my hot flash years). This mattress has Not sunk, and the side edges have Not collapsed. I am more than pleased with the longevity of this mattress and recommend it; I will buy from them again. I researched long and hard about mattresses, and I found this brand confirmed on The Old Bed Guys blog. (Im just person in Ohio, not affiliated with any mattress store or manufacturer nor the old bed guy at all).

Be prepared to pay sticker. There hasnt been a sale in 20 years per their website(and salesmen) due to their factory direct pricing. No discounts or flex room on price.

No pressure salesperson. Love their mattresses. Our third one!

I bought a matress and found a small beetle in the plastic. I called within 24 hours. They did not take me seriously or respect my concern. They said all mattresses cannot be returned even if the plastic was never taken off. After I wrote a bad review they came to my house and verified it was a small beetle. Had they done that in the first place I never would have written a bad review. There was only one. They sprayed my mattress and their lawyer threatened me with a law suit.

New place great service

This is the only place we will shop for our mattresses.

Bought 2- 10 year mattresses for my sons and both literally fell apart and became lumpy after a few years. One son was 3 y/o the other was 16 y/o. Neither abused their beds by jumping on them or in any other way. Also, these mattresses were not low cost as claimed because they cut out the middleman. I bought a 10 year mattress for myself from another company and it has lasted 15 years. AVOID THIS CON ARTIST. GO ELSEWHERE

Love my mattress. Very comfortable. Good service.

I would never but a mattress from this place again. When I purchased my mattress I was told if there was ever any issues with it (even if my covered by warranty) that they could help me get it fixed.Well 4 months after buy the mattress, my pet decided to tear part of it up. Upon calling the store, I was told by Sue good luck getting that fixed. This was upsetting to me so I the factory on State Rd in Cleveland. It was here I spoke with a man named Patrick who was very helpful and called me back promptly saying Tom Vallo (sp?) said the only thing they could help me with was to go to a fabric store and put a patch on it myself with an iron. He said this wasnt the safest thing and it may burn the mattress but its worth a try.My local fabric store did not carry such a thing and even said the manufacturer should be able to sell me this product or the same fabric to have this fixed, if not fix it for me. This followed my original logic so I called back to the factory.This time I spoke with Tom directly and he kept referring to the warranty, of which I said I was willing to pay above and beyond that to get this fixed, and said The Original Mattress Factory would not help me further and just flip the mattress.Having spent over $1,000 on a mattress I would expect some better results than a risky path that may burn my mattress. Never mind the original man who sold it to me clearly just said whatever to get a sale.I would highly discourage buying from this place due to the lack of care following the intial sale and avoidance to actually help a customer with their problems.

I didnt buy one but it feels good from the factory where I bought one. so I was upset but it was good.

No pressure, lots of choices and less expensive than we planned to spend.

A lot of choices.

Too many mattress stores round here