This was our first visit to La-Z-Boy in North Olmsted and it was a great experience. Destiny was extremely knowledgeable and provided a ton of great recommendations. They have a design studio where you can customize the furniture and you can take material samples home to ensure they coordinate with your decor. Great warranty and you can tell it’s great quality. It’s also made in the U.S. It’s a little more expensive than what you would pay at other furniture stores, but I’m getting a reclining chair and dual reclining couch and I believe you get what you pay for. Due to all of the delays with getting furniture these days the turn around time is longer than I hoped 4-6 mo., but I expected that. Overall I’m extremely happy and had a wonderful experience.

The person I worked with for my purchase was great. The process was quick and easy. She was up front about possible wait times for delivery luckily what I ordered is in stock so it is coming soon. I am a very hesitant shopper ans this woman held on and stuck with me til I made a decision. She wasnt pushy or anything. The store is very nice and clean. I hope my product experience is as great as my store experience. I got a grey recliner so we will see Im excited.

Ordered 10/7/20, quoted Feb/Mar 21 for delivery. I reached out at the end of Feb for an update and was told late April. I reached out again mid-April and was told late June/early July. I reached out again mid-July and was told there was now a delay on the fabric and the eta was late Sept/early Oct. Furniture was finally ready to be delivered 9/29/21 and was scheduled for 10/9/21 delivery after payment was made. At no point was I proactively provided with an update by La-Z-Boy on my order, I had to contact them for each one.When the driver arrived to deliver, he backed into the tree in my front yard and took down a large branch with the truck. I sent a picture of this to the sales associate I had worked with, but received no response. I received no apology or attempt to help clean up the damage from the driver or the other person in the truck.

We had been fretting over the new furniture for the family room for weeks. We want it to be delivered after the new flooring is put in but certainly cant wait 7 months for delivery - far too long to be sitting on lawn chairs! We placed ourselves in Pamela Barnes care and she quickly directed us to the perfect loveseat and sofa after listening carefully to what we were looking for. She then checked and found that one set was in stock, gotten it written up in time to reserve it for us and arranged for delivery to be made when we call. Painless!

Bought a new Duo reclining loveseat and we’re really enjoying it. Very supportive, sturdy construction with a great contemporary look. Timing of delivery was as promised, and workers were professional and courteous. Definitely recommend it.

La-z-boy was the last stop for me after a long day of striking out at multiple different furniture stores and outlets and I couldnt be happier with my shopping and buying experience at this location! The staff were friendly and helpful, and I was assisted by the assistant manager herself to help me pick out the right recliner for my living room. She was the perfect example of professionalism and product knowledge without being pushy. She gave me plenty of space to look around and made very helpful recommendations on customizations and alterations to fit my exact needs and preferences. The furniture was high quality and offered for a great price. I am so excited to get my recliner in August! Will recommend this location to friends and family and will also be back for future furniture purchases.

Delivery guys were fast and efficient. Saleswoman was knowledgeable abt fabrics and styles. Since I chose from instock items my items were available for delivery the next week.

The service was excellent. We definitely benefited from the in-house design consultation,. Our salesperson Alex was awesome. He answered all questions and made great suggestions for the best sofa purchase. We greatly appreciated his follow-up for all concerns including delivery. We will use La-Z-Boy in the future.

Hi priced furniture, good quality...But chair my wife wanted wouldnt be available till March 2022.

If you want to wait 8 months or longer for a couch this is the place for you. Unfortunately we were lied to about our order. We placed an order with this lazy boy gallery in April 3 weeks after they told us the delivery date would be October 4th. They told us to call them a couple weeks prior to the delivery date so that we could Make arrangements to pick up the couch. Upon calling to inquire about our order we were told that the delivery date was pushed back to December. We asked to cancel the order and were told we were not allowed to cancel because it was in the 4 to 7 months window of their contract for delivery to their facility. The manager also told me that the 4-7 month window is just an approximation and they dont really know when it will arrive. I would not recommend shopping for any of your furniture needs from lazy boy.

Even though I wont have my sofa until March or April 2022, Tony could not have been nicer yesterday. He showed me other similar items with the same price point, but I decided to stick with the sofa with the long wait. Great service during difficult times.

We were coming to La-Z-Boy off a recommendation from a friend. We had previously ordered furniture from another provider and our experience was very difficult. Going into La-Z-Boy Taylor was so kind and assisted us with a program to make sure all pieces of furniture would fit beautifully in our home. It was easy and straightforward. She was thorough, consistent, and so so helpful! We will definitely be ordering from them again in the future.

Had very good service from your Alex and like the price of the chair on sale but you need to get that air conditioning fixed it was hotter than the blazes in that store.

I had a lot of questions regarding my next sectional purchase and Alex had answers for all of them. So happy I chose to have Taylor over to take measurements to make sure we picked the right number of pieces for the sectional to fit the room just right. Love the quality of pieces at La-Z Boy and was very pleased that Alex and Taylor were so knowledgeable and helpful.

We purchased a living room set at the North Olmsted La-Z-Boy store. The sales rep Alex made it an easy and comfortable experience.

Everyone at the North Olmsted store is wonderfully patient and helpful. Received lots of help making my decisions, was given recommendations and took some fabric samples home, no worries. Very much looking forward to arrival of my new recliner!

What a great loveseat! It was delivered when they said and we LOVE IT♥️♥️♥️

Went to Great Northern La-Z-Boy to look for 2 recliners. Met with Alex. I liked the fact that he left me look around on my own while choosing the chairs I wanted. He then answered all my questions. Not pushy which I appreciated. Purchased 2 chairs. Went back the same day to purchase a couch that I really liked. Very happy with my experience.

Wonderful people and merchandise made this a candy store for me. My sales associate, Taylor, was like having a good friend along the journey. She answered all my questions and concerns. Never a bit of pressure. If I telephoned, others were just as nice. Great place to shop!UPDATE: Just received my loveseat to my apartment in perfect condition. The delivery gentlemen were on time, carried it to the exact place, removed the packaging and took it with them. Even placed the throw pillows. I couldnt be happier. Perfect!Note - I was notified by email, by the always efficient and pleasant customer service team that my loveseat was ready for delivery. I chose the available day and time; received a reminder call the day before; received a reminder call the morning of delivery; delivery driver called that he was close and called on arrival. Thats thorough!

I felt the customer service was just right. Not overbearing, let us look without being intrusive, and made every effort to answer questions and accommodate individual request and needs when we were ready to discuss options. I purchased one recliner. Although, the price is higher than I wanted to pay, I still purchased a recliner for the superior quality and warranty. I would shop here again.Alyssa and Tony were the individuals that I found especially helpful.

The sales people were very helpful. The selection of recliners was good. But, we were very disappointed to hear it would take nine MONTHS before we received our chair! I realize everyone is experiencing delays, but that seems extreme to us. La-Z-Boy, get your act together!

My Wife and I had an excellent experience working with Tony and Destiny at La-Z-Boy in North Olmsted, Ohio. The store was clean and well organized.They were professional and could not do enough to make sure we found what we were looking for.We highly recommend La-Z- Boy for your furniture needs.

La-Z-Boy is PUSHING BACK deliveries. Purchased a reclining couch in April and promised delivery in late June. Called them and they pushed it back another month! This is no way to run a company.

I was greeted as I walked in the door Alex was a very good associate he was very knowledgeableWas able to make my purchase and almost record time fast and efficient I would definitely recommend this place to anyone looking for quality furniture and quality sales people

Destiney & Taylor provided exceptional service to us! Our experience with them was nothing short of fantastic and we are very pleased with our selection. They were both very helpful and informative throughout the process and we now have peace of mind after having a terrible experience with a different furniture company. My wife and I (and Ozzy our German shepherd) cannot wait until we receive our purchase. If you like great service, problem solvers and comfortable furniture, I would recommend these gals for sure! Thank you La-Z-Boy 😀

Prices are high even if they have a sale good quality

The salesperson was very good and pleasant but she failed to mention till the very end that shipping was required and even if you didn’t want it you did not have a choice and had to take it which I feel is a bad policy. I understand that things are different during the pandemic but we should have been informed at the beginning.

I will never buy anything from La-Z-Boy again the quality of the furniture has gone way down. The furniture there is way too expensive for the poor quality and workmanship.

Lazy Boy has a great selection of products. The staff was wonderful! Did not chase you around the store like some other furniture stores, but was there to help answer any questions. Our rep, Tony, was fabulous and very knowledgeable about the products! Looking forward to receiving our furniture!

Fantastic experience at the store. The staff was so friendly and helpful in picking out my furniture for my new apartment. Tony in particular was very detailed in finding out my floor plan and square footage to figure out how to best utilize my space and that no piece was too big.

My furniture came in damaged. It was ordered 12/31/2020, and the delivery was to be 5/6/2021. The leg of the chair was broken. It was returned for evaluation and we would be notified of what was going on. The problem was No One ever got back to us. I called and was told that the store did not know what was going on, and they should know something within the week. I waited the week and again, no one called back. I called, left a message on the customer service line, with no one calling back. Finally, I called the store asking for a manager. When I threatened to cancel the order did I finally get any action. I was called the same day, scheduling the furniture delivery for 6/5/2021. The chair came in looking perfect. It seems customer service is the least of their priorities.

Hi! I highly recommend the N. Olmsted location. I had ordered a chair for my mom online and long story short...chair wrong size and I didn’t realize that all online orders are created from scratch and take a long time. Destiny went through a lot of calling and talking to different people to try and switch the order to a stock chair. My mother is 91 and we need it for her and Destiny helped me find a stock chair. My family and I really appreciate it! A big thank you goes to Destiny :)

We had a great experience at La-Z-Boy. We were not rushed or pressured and our Sales Person, Destiny, was very helpful. She was extremely knowledgeable and was able to answer all of our questions. I would highly recommend their North Olmsted store.

This is the second time, that we have returned to this location. We have always been treated like royalty!The furniture has always been great quality.

Our sales person Alex was very courteous and very helpful. He answered all our questions The selection in furniture was more than adequate. We definitely would shop at the North Olmsted location again. Thank you Alex

Alex was great! He was patient, answered all my questions. He went the extra mile helping me find another product at another location and facilitated the purchase and delivery arrangements. No bull, no excuses, no pressure. I will recommend him to my friends and family. Great job Alex! -Brian Hill

Weve been furniture shopping for a few weeks and stumbled upon La-Z-Boy at the last minute. Happy we did. The employee helping us was very knowledgeable and helpful, without being pushy. Quality looks amazing, cant wait for our new couches to arrive.

I called ahead of time to explain that my husband isn’t able to walk far and I had looked at chairs online. Taylor talked me through a few of them and suggested some that might work for us. She was organized when we got to the store so our shopping was very easy.

My husband and I are so pleased with our shopping experience at Lazy Boy in North Olmsted. Relaxed atmosphere with no pressure to buy. Kevin the salesman friendly and knowledgeable he even moved a accent chair over to the set we were interested in so we could see how it looked. Daniel the designer is top notch!We gave him our dimensions then from that point our decision on every furniture piece, color, pattern, including the pillows were then computerized. Our living room was beautifully designed. Thank you!

Here for the first time heard from my usher partners wife how sh love her chair. Dealt with Denisty outstanding work with us to make sure we were happy

Nice experience. The virtual room display saved us from buying too much and offered a nice idea of space in the room.Glad we decided on La-Z-Boy for our new furniture.

We have been a La-Z-Boy customer for many years. Recently purchased a new suite of furniture and have been very satisfied with the experience. Kudos to Tony and crew at the North Olmsted store.

My husband and I went in for chairs and Pam helped us locate the perfect ones! She was amazing! Highly recommend her! She’s so sweet and not pushy at all!

I was pleased to walk in a salesman greeted me and then told me to let him know if I needed anything. I really appreciated being left to myself to look around. When I saw a few chairs I liked, he was very helpful and efficiently placed my order for the chair I chose.

Wonderful salesman very knowledgeable and nice! :)

Taylor was very helpful and very knowledgeable. Pleasure to work with.

Our salesman on Saturday 9-5-2020 was Tony. He was amazing, so knowledgeable, and accommodating! He noticed my husbands use of a cane and talked to us about a chair tall base. He put the recliner on the tall base to compare the difference in getting out of the recliner. Such a low cost addition to the recliner with such huge benefits! I see Tony is listed in many prior 5 star reviews and I can see why! La Z boy has such fantastic and durable furniture, and the La Z Boy associates are first rate! Thank you

Everyone was very nice and helpful but waiting from The first week of September when the order was placed to 2nd week of May is entirely too long. 9 months is ridiculous!

Fantastic..Destiny is the best, caring and understanding. She understood our needs and was so knowledgeable of products and features. Anticipated our requirements even when we didnt. Highest recommendations. We are customers for life.

Tony and the other designers at La-Z-Boy were friendly, helpful, and easy to work with. I appreciated their knowledge of the fabric choices that are best for pets and children, and their expertise in selecting coordinating fabrics. Thank you again for all of your help!

The North Olmsted La-Z-Boy staff was wonderful to work with. I purchased a new sofa, loveseat and two side chairs. They were very patient as I tried out different pieces until I found the ones I liked. They also worked with me on the fabric selections.My furniture was delivered when scheduled and their delivery team was awesome!!This is the 3rd set of furniture I have purchased from La-Z-Boy and would definitely recommend them.

What a great store and staff! The customer service is excellent, and Daniel, Pam and Tony are exceptional. Not only are they very knowledgeable and professional, but they are also very kind and caring individuals.They are truly an asset to your company. We found the perfect recliner for my husband. If you are looking for a pleasant, stressless furniture shopping experience, I wholeheartedly recommend this store.

Matt was so fun and sweet to work with! Two thumbs up.

The staff at La-Z-Boy furniture Galleries North Olmsted were friendly and professional. They made the entire process relaxed and enjoyable. The store is well cared for and i was very comfortable with their COVID protocols. I am living my Amanda Chair and a Half and look forward to my next purchase.

It was a good experience. I was able to find a couch, loveseat and recliner. Tony was helpful and getting me a great sale! Thank you Ellen and Mark

All three employees who helped us were amazing, one female named Des, Alex who did the paperwork and helped us through buying, and another blonde female who let me and my fiancé look at the computer even though the store was closing. All very helpful and personable. Only downside is that it takes half a year to get the furniture, hoping we can get it sooner! Great employees though.

Hi All,Came into the store to look for a recliner for my father. Was greeted by a salesman named Alex. He was polite and helpful. Three things I was disappointed with. No Military Discount. Depending on the style of recliner, all the availability times are different. Also have a $99.99 shipping charge from Columbus Ohio, which is 2 hours away. Im thinking, okay, lets get 10 or more pieces of furniture on that one truck to make $1k in shipping charges? Sound familiar? I would say that is kind of shady. Especially when a good percentage of folks that go in there are possibly elderly. Lets make as much money as we can? I would pay maybe $49.99, but one cent short of $100? Is unacceptable! For that kind of money, those delivery trucks better be brand new, right? Sorry, Mr Lazy Boy, not coming back! Bye, now. DG

I went looking for a new sofa at La-Z-Boy in North Olmsted yesterday. While I knew approximately what I wanted, Alex was a huge help in showing me my options without making me feel pressured at all. He was so friendly, and knew all the options, and I walked out of there feeling like it had been the easiest furniture shopping trip Id ever had.

Extraordinary service and highest level of customer care was experienced for my elderly father today. Our sales associate was knowledgeable in all aspects of their product features to provide a very customized Approach and detailed decision Making to take every aspect of health and comfort into consideration.We are so glad we came to La-z-boy! I’m very excited for my father to have this perfect fit chair!!

I was looking for a particular fit at lazy boy as I’m short and the hump in their couches pushes my neck forward and is uncomfortable. After trying couch after couch, I was ready to leave the store when I happened to try a couch right by the door. Lo and behold— the headrest felt like it was filled with down feathers. I said to the salesperson “why didn’t you tell me about this?”I bought the couch and two smaller recliners. I love the powered reclining on these pieces as you can customize your level of height for legs and back.

I received great customer service at the North Olmsted location by Daniel! I highly recommend Lazy Boy furniture! We have purchased several recliners through the years! The store manager Kevin and Daniel are wonderful to work with! I do recommend getting the foam upgrade it definitely makes a difference!

Alex did a great job. He was very helpful even though he was very busy.

Our experience with purchasing La-Z-Boy furniture was wonderful!During the initial visit we had a chance to look over the selection of sofas and recliners available to us. Destiney C. was very helpful in showing us the various styles and explaining the warranty and maintenance package.She did not pressure us at all into making a purchase but instead made us feel welcomed.During the second visit, we continued to look at various options of sofas and recliners. Destiney was very patient with us and helpful in giving us suggestions. She pointed to us which piece would be better for us in regards to our personal needs.My husband and I were both impressed with her knowledge and willingness to share this knowledge with us. Destiney was very pleasant and very professional. She listened to our needs.As a result, we ended up buying two beautiful recliners suitable for our own needs.Thank you Destiney C.!

Super appreciative of the associates and worked with us giving different ideas and problem solving. First explain with lazy boy and thus far very impressed!

Every helpful in knowledge about the recliner, cant wait to get it home

Terrible quality, terrible service, no support from store. If I could assign 0 or negative stars, I would. Our recliners foot rest broke the day we received it. 2 WEEKS later a repair tech shows up to replace one washer in the foot rest (ever though the full foot rest mechanism was delivered to our house.) While he was here my husband mentioned a plastic popping sound coming from left arm rest. Repair tech said he would report it (??) but made no effort to repair while he was here. One day later it started making a loud creaking noise each time it is moved to the recline position. Store passes you to service group. They did wave the delivery charge, but really does not make up for what was delivery to our house.Once the sale is final, they want nothing to do with you. We paid a lot for this chair expecting high quality... disappointing that no one cares about the customer once they have your money.

Quick, respectful service. quality piece of furniture.

This was a very positive experience. Everyone was so nice and helpful. We were there for more than 2 hours and felt everyone wanted help. I never felt rushed to make a decision I wasn’t happy with. I would highly recommend.

Great employees! Was greeted by everyone including the Store Manager. Helped me find a great recliner for my Grandpa! Thank you team and thank you Pam for such excellent service!

La-Z-Boy North Olmsted has furnished my entire living room in the last month. The quality of the furniture and the sales and interior decorating team are second to none. They helped me to choose beautiful and stylish pieces. The sofa and chairs are so comfortable. They coordinated area rugs to give the entire room a warm and relaxing atmosphere. Destiny, our sales person and Daniel, the interior decorator provided at no charge, really made our buying experience a pleasure.

Attentive salesman Alex who showed us options for price range and sales. Thanks for your help and input

The customer service was fantastic a special shout out to Pam she had patience and really had eye for colors, design and really helped us with the process. We purchased livingroom and dining room furniture and accessories. We spent a few hours deciding but she never rushed us and we left very satisfied with Lazy Boy quality and excellent customer service .

Destiny was helpful, knowledgeable, and respectful. I could not have asked for a better shopping experience!

Very courteous and helpful sales person to make my buying experience very pleasurable.

Kevin treated us magnificently. His knowledge of the products was encyclopedic and his patience would rival that of Job! He seemed to sense when to leave us to discuss options and was unfailingly kind and helpful. The crest of the staff was equally helpful; one Associate (I wish I had her name but I didn’t get it) filled in while Kevin was occupied with another customer. We left feeling that everything had been explained and no question was left unanswered. We are glad we came to the store!

The North Olmsted lay-z-boy has a top reach staff, everyone we dealt with was true professionals.

Very good customer service and took the time to find what I needed

Our salesperson Kevin was great. He helped my elderly Mom find the perfect sofa for her short stature and sore back. Thank you for being so accommodating and recommending the ones that would suit her best.

We had a great experience at both the North Olmsted and Strongsville locations. The only issue we ran into was having a lengthy delay in ordering the exact chair we would want. But we had a great experience with the staff at both locations.

Destiny was an outstanding sales representative and did an excellent job advising us about the Lazy Boy line of furniture that would best suit our needs. She was knowledgeable, professional, and a delight to work with. We are now waiting for our furniture to arrive.

No pressure sales experience, found what we were looking for, sales rep checked on us once while walking around. He answered our questions and was very helpful.

The salesman was very helpful. The products were good quality. I chose items on special so the delivery date is at least three months away. Also, the fabric I chose was pulled. However the salesman was able to find an acceptable alternative via text.

Had a wonderful experience with Tony and Daniel. Will definitely return and recommend to my family & friends.

We couldn’t be happier with our experience at the North Olmstead gallery. I cannot overstate how helpful Tony (salesman) and Daniel (designer) were throughout the process. They made the experience very enjoyable, even moving furniture around the gallery so we could get a good visual of the design we were trying to achieve. We never felt rushed or pressured to buy anything we didn’t want. We can’t wait for our custom furniture to arrive so we can start enjoying it.

I appreciate the service we received coming in right before the closing!!!

Good selection. Very friendly and helpful staff. Would recommend.

We had a wonderful experience working with Tony Kaiser in Sales & Daniel McKenna, Store Designer. Daniel was very patient with us & kept showing us ideas to make our room look great!

After shopping for many long hours at various furniture stores, we decided to see what La-Z-Boy had to offer. While not every piece of furniture fit the style and size we were looking for, there was not a chair or sofa that was not comfortable. This made the decision difficult! However, Zach Wallace was very patient... never making us feel rushed. We were impressed with the knowledge that he had about every piece of furniture and his suggestions were extremely helpful. However, we decided to check out some other stores just to make sure we were making the right decision. After two more days of exploring other options, it was very clear that La-Z-Boy had the best selection and price in two counties. We returned to La-Z-Boy and asked to see Zach. He spent another three hours with us as we put together the set and selected the fabric. Once again, his suggestions were very helpful! We plan to buy more furniture from La-Z-Boy and will be asking for Zach!

Staff was pleasant and happily answered all our questions.

Thank you to Daniel at the North Olmsted, Oh location for pulling my Living Room together so beautifully. The special attention to detail and design was fantastic!

Salesman Kevin was a great help in selecting the right chair for our needs. He was very patient and knowledgeable. Thanks Kevin.

Great customer service. Excellent quality furniture

Enjoying my motorized recliner!

I haven’t got the furniture yet so I can only review on the buying experience. Our salesman was not professional. He talked to us, a young couple, for a minute then ran to the next customer who walked in, older couple. Probably assuming that the young couple wouldn’t buy. Even going so far as almost ignoring us when we walked by looking at other furniture. That couple left without buying then he came back to talk to us. Then we asked if there was other color options of leather. He stated yeah like 2 or 3. Then stopped like okay? What colors?? Then emphasized like “wow that’s gonna be a big up charge like almost double”. Almost like he was saying we couldn’t afford it. At this point I start getting frustrated. Then we were told to fill out the application for the credit. It prints out a paper and he looks at it and stares loudly “oh wow you must have good credit to get approved for that”. Not everyone in the store needs to know that but that’s dude. Then as we are filling out paperwork he hands me a paper and tells me draw our room layout with doors and windows so he can “get more commission”. Not professional at all. But since levins close our furniture options were slim so here were buying. And also he would move his mask down to talk to us.

Destiny is amazing! I was at the store for a very long time and Destiny helped me with everything from helping me pick out the right furniture to figuring out the financial aspect of everything! She was very personable and caring. She listened to me and all my stories of my 3 boys which helped her help me figure out what kind of furniture, fabric.... would fit my household best! If your looking for someone to not just sell you furniture but help you figured out the best fit for your family and financial situation I would highly recommend Destiny!!

Very helpful staff person, Pam, answered everything question and found the answer when she couldnt immediately answer it.

I had a VERY positive experience at La-Z-Boy furniture in North Olmsted last weekend! Nikki, my sales person, was patient, easily answered all my questions, guided me through various products and options and gave me plenty of time to make my decisions. I left there feeling confident and happy with my choices. I’m really looking forward to receiving my new furniture in just a few days. And, I highly recommend La-Z-Boy furniture in North Olmsted, and Nikki!

The saleswoman I worked with showed me all the possible recliners and really worked to get me the options I wanted. She was up front about delivery times being pushed way back due to the COVID situation. In all, she made the process very easy. No pressure to buy something I was not interested in. I appreciate that.

Our salesperson, Destiny, spent a lot of time helping us pick out our recliner and addressing all of our concerns to allow us to get a chair that was a good fit Johns height. I highly recommend her and La-Z-Boy Furnitures North Olmsted, Ohio store.

Knowledgeable salesperson, expert with the inventory system - found us the chair we wanted quickly without having to resort to a custom build (with 16 week wait time)