Great service! Everyone here is very kind, and despite being short-staffed (like everywhere) went the extra mile. Even had multiple people apologizing for it taking awhile to get my car out while the lot was being re-paved. Which is no one’s fault, but kind of everyone to acknowledge. Service is not pushy with unnecessary repairs, which we really appreciate.

Josh was very friendly and helpful. Everyone got my work done quickly and I was on my way! The person who accepted my payment was sweet and friendly

I took my car in for a diagnostic, and the service manager took care of it right away. My car needed a new turbo, and they were able to order the part, handle the repair, and get my car back to me quickly. The team was consistently professional in every interaction with clear, honest communication throughout. Thank you!

This was the 3rd time I was there for this problem. After the 1st time parts were ordered. Then more parts were ordered. But. Now it is all good. This i think was a combination of 2 problems. It is all fixed now.

Ganley Westside Volkswagen team always does a great job servicing our vehicles! They are friendly, efficient, and knowledgeable. Great job!

Jack took care of me this time and he was super polite, helpful and communicated everything to me every step of the way. I always bring me car here for service. Greg usually takes care of me and he’s great as well.

Very knowledgeable and reputable Dealership and Service maintenance provider. Greg is awesome! I wont go anywhere else for my Jettas needs.5 stars!

Igor was extremely helpful, pleasant to speak with and he was very informative about the vehicle. Great experience getting work done on my leased vehicle. Everyone was honest and patient and made the process very simple for me! Thanks!

Super easy experience and my salesman went above and beyond to get me the car I really wanted. Highly recommended.

When I arrived to get my oil changed the other day I was told I would have to wait over an hour and it took less than hour! I was very pleased!!! Thank you for makig my day :)

The customer service people are always in bad mood and angry for some reason. I have never taken my car there and not having to deal with their attitude. Plus, they are very pricey. Will never take my car over there anymore.

I bought a used Tiguan from Ganley 3 months ago. I had an issue with it and Scott the manager and Greg in service took care of it right away. Great guys and phenomenal customer service. Absolutely recommend these guys.

Always helpful and knowledgeable. Had warning light with tire pressure issue. Resolved, car washed and left in no time at all.

Chris handled service in timely manner.Just had knee replacement so walking on wet floor at service was aconcern. Chris was observant and saw I got to waiting room withoutincident! when service was completed chris had me wait in my car while he processed credit card payment. very considerate.

Greg was phenomenal in his communication and detailed summary of what was going on and what needed to be fixed. I appreciated his customer service and taking care of me.

Fantastic staff always a great experience when I visit for service

Excellent service done on my Jetta GLI, liked how they explained the service in detail.

Can’t Say Enough Bad Things About This PlaceShort Version: Imagine buying a new vehicle from Matilda’s DadLong Version:Manager Carlo was patronizing and dismissive. Rolled his eyes at me multiple times and asked “Is there anything else you need because I don’t want to have to come back another time.”Asked Carlo for his manager’s name and card. I was told Steve but brought a card that said John.I was told there is no difference between invoice and sticker price.

Absolutely THE best service Ive ever had for my VW, Chris W. is always amazing and the appointments (scheduled or not) are always on time and completely worth the wait. My car has never looked or run so good! Im forever coming to Ganley Westside VW for anything and everything my car needs. People always say you pay too much at the dealership but I firmly believe that you get what you pay for, and the quality of the service, parts and labor are 100% worth it. Id definitely recommend Ganley Westside VW to anyone and everyone needing service for their import!-Thanks a bunch! =Ari=

Chris in the service department was incredibly helpful and informative. I had several questions as a new VW owner, and he not only answered my questions, but filled me in on some of the amenities offered when I bring it in for service. Thanks so much, Chris!

Excellent service! Thank you!

I purchased my VW Jetta a little over a year ago at this location, and I just went in for my first service. It lasted less time than I was quoted, and the woman that worked with me in the service department was absolutely amazing!

Corey in parts was very helpful.

Just bought a used car the other day from Ganley thanks to the salesman Chris. From a financial perspective, I was very happy with what they offered me on my trade and the price I paid for the car was great. Chris was excellent with his communication all along the way and even though he was clearly very busy he remained helpful and attentive, making the process very smooth and easy.

Great experience getting work done on my leased vehicle. They were honest and patient and made the process very simple for me.

Everything went very well with my 10,000 mile checkup. I had a couple of questions regarding the intercooled turbo and Greg answered them very clearly for me. He is always very helpful. All of your service people have been outstanding whenever I come into the service center. Your service center is the reason I purchased my Jetta from Ganley.

I’ve come here for many years. I moved away and I came back to Ganley Volkswagen after 5 years because they are such a great service team to work with and treat me like family everytime I come in. I am so glad Greg is still around.Matt O. at Ganley Subaru is a gem. My friends can attest to it - they only go here.Bring your VW and please be kind to everyone. They just want you to be happy with your experience. 🥰😘I want to mention Gabby and Mikayla also because their hospitality is unmatched in car service. Thank you so much and see you soon.

Despite some communication troubles, which resulted in me showing up when the car wasnt ready to be worked on, the resolution was very satisfactory. The service center more than made it right by helping me with a second tire which went above and beyond. Ill definitely be taking my cars to be worked on here.

Gave me a car what more can I say. I had a great time with the staff, very nice customer service all around.

Ben was great. Already sent him a referral!

Chris was an amazing service advisor. Helped guide me in next steps to maintain my vehicle super happy !

They did a awesome job doing my oil change on my new to me Santa Fe. I recommend this place.

Service call was prompt and well done. The only thing lacking was the car wash did not remove all the salt from the car body. A longer rinse would have solved that...nit picky, I know!

I had a rather complicated four-car deal and Igor Manasiev handled everything beautifully. His communication was fantastic throughout the entire process and I couldn’t have been happier. Highly recommend…

Nice place but show room not very large

Bought a 2020 Jetta from this location. I called around lots of other dealerships within a 2 hour radius of me and decided to work with Aaron immediately after talking to him. He was upfront and honest with me about not being about to get the payments I wanted with the criteria I gave him and continued to help me look for options. I ended up getting EVERYTHING I wanted in my vehicle. He made the whole process pleasant and quick. I was able to feel confident in my purchase. He went out of his way to fill the gas tank for me prior to pulling out of the dealership and helped me set up the phone connect and android auto. Extremely polite, honest, and helpful! Absolutely recommend working with him if looking to buy a new Volkswagen vehicle.

Greg has to be one of the greatest Volkswagen maintenance representatives make sure to deal with him when you take your car in he really looks out for you

Whenever I need something, Greg is always willing to help ! My service is always so seamless, I will always bring my cars to GWI 😃

Friendly service. Went in for a recall item. Topped off my fluids. Answered all my questions. Great experience.

I wanted a specific vehicle with specific options and upgrades. I contacted every dealership within 250 miles in order to get what I wanted. Despite being the furthest dealership from me, Ganley was the ONLY dealership willing to work with me and get me exactly what I wanted. Easy to work with and work through details (thanks, Aaron!). Its no wonder why I bought my last Volkswagen from Ganley 10 years ago also.

I walked away with an even better deal than I showed up expecting to get. They are all very friendly and easy to work with.

Always have been going here for maintenance on my my golf. Undoubtedly the best. Friendly and always honest.

Gregory was the best!He arranged the loaner and he kept me aware of the diagnosis and the prices along the way.He SAVED me money by not giving me services I dont need.On top of that, he made the intake process smooth for me.Best service rep I have ever dealt with and Ganley Westside VW is the best VW dealership I have ever been too.They will get my repeat business.

Five stars for sure! My husband died two weeks ago and he always took care of our car needs. This was my first time being on my own. I was treated with such kindness that I am truly grateful!

Chris in the service dept was very helpful and understanding. awesome working with him!

First time there and was very pleased

Fixed my leaky sunroof in no time flat.Literally got the car back the next day.Thanks guys.Everyone I dealt with was very pleasant and helpful.Christopher in the service department kept me updated on the status of everything and answered all my questions with ease.Thanks again guys, I will be back.

The staff was professional and courteous, I especially appreciate Gregg Kerro and his quick and concise and accurate delivery.

Have been getting my oil changed on my new Jetta here for the last year as since it is a new car I figured I should give it proper service. I had an issue with my windows not retracting properly and asked if it was covered under warranty. I was told it might be we will charge you a fee to look at it and if it is covered you dont pay, if not, you still have to pay the inspection fee what a joke. I ended up fixing it myself for free. Well it came time to get another oil change and decided to come back, big mistake. I arrived and was greeted at 2:04pm and was told they will not take any cars into service after 2pm and I should come back another day. A whole 4 minutes after 2, actually only 3 minutes since it took me one to get out of the car. Outrageously rude. Where is the customer service? I will never be buying another car or taking my business to any Ganley dealership.As of 8/21/20, I was still never contacted like their comment claims they would. Im very impressed with their concern for reputation.

Ben was awesome with helping me find the Volkswagen Atlas that I wanted. He was extremely helpful, pleasant to speak with and he was very informative about the vehicle. I bought my very first Volkswagen from this location back in 2013, and my second in 2020. I will definitely keep coming back to the North Olmsted location! Thanks again for all of your help Ben!

I will preface with this. My Father had his 2002 VW Passat serviced at this dealer for many years without issue and he went on to enjoy that car for 10 years. However, I recently was assisting a friend in buying a VW Tiguan from Ganley Westside VW and worked with Matt from the sales team. We had a nice experience with him. He took time to explain every feature, little interesting tidbits about the car, and its build quality. Which is partially why I can’t fairly go 1 star here.When it came time to negotiate, we were a little off on price. I had been given an internet bid previously by the internet salesmen when initially inquiring about the car online. When it came time to purchase, they did not want to honor that price. I had an email from the dealer with the price included. I’m not sure why. Naturally there was some back and fourth since we were determined to get the previously determined price. When my friend went back inside to negotiate further, she overheard from the management bullpen one of the gentlemen say, “when is this girl going to make up her f***ing mind?” That’s all they needed to say. We politely left and dialed up Brunswick VW in Ganley’s parking lot and they were happy to agree to Ganley’s internet bid price.Locker room talk or not, I don’t think this is the best way to refer to your customers. I’m sure this doesn’t represent the dealer as a whole and or ownership but it was quite disappointing having had previously good experiences in the past.Wishing the dealer the best of luck and hoping they can improve on customer relations.

I worked with Greg Carnegie and he was absolutely phenomenal. Very attentive, listened to everything I needed in a car, followed up with me when he found something he thought I might be interested in and he found me a vehicle that has more than I could ask for an excellent price!

My first experience with Ganley proved the staff is efficient, courteous and very willing to help!

These guys are great at sales and service.

My husband grew up in another country has an accent & misunderstood the mechanic that he spoke to at this dealership’s service station. When he went back to have his car worked on the mechanic treated him like a child. He was rude & short with him. I’m from here and understood everything. This greatly upset me. If you don’t know cars, have an accent, or think you might have any questions DO NOT GO HERE!!!

Friendly, helpful employees and a top notch customer lounge in the service department.

They fixed the problems totally the first time!! This dealership has some awesome people working there. Thanks to the wonderful intake people (especially Greg) and the techs that fixed my car. Its driving as smooth as silk again. :-)

I highly recommend going to Ganley Westside Volkswagen for your car needs. They were professional and friendly. The staff at Ganley Volkswagen treated you with respect and were very transparent with everything. They werent pushy or trying to pressure you into buying anything you werent comfortable with. The staff made the car buying process a very enjoyable experience! I am beyond satisfied with my new car and all of the wonderful people that helped me.

Quick, easy and curteous. Great place for service and people are super informative and update you regularly.

I did a lease delivery and Karl helped me. It was great I picked out my car and never stepped foot in the dealership, Karl delivered it and the paperwork to my driveway. Easiest car buying experience I’ve ever had.

From start to finish, my service appointment with Ganley Westside Volkswagen was an exceptional experience. Late Saturday morning I called and spoke with Mikayla Collins, my service advisor, who ensured me that I could get my 10k mile service completed that day without problem or waiting. I arrived and was greeted quickly by Mikayla. She welcomed me and guided me to the clean, bright service waiting lobby. Equipped with cable, a large flat screen tv, and large leather couches, I was very comfortable while I waited. The wait was respectively short. After about 25 minutes, Mikayla promptly came in the waiting area and greeted me once again. I was shocked, 25 minutes for a 10k service; that is incredibly quick. Mikayla made the entire service appointment an absolute delight. She was professional, knowledgeable, funny, and really personable. I was impressed, because the caliber of service she gave with strict attention to detail was on the same level I received at Audi of Middleburg Heights. The icing on the cake was how clean my GTI was when I got it back. It shined like a new dime in the autumn sun. Overall, I give Ganley Westside Volkswagen a 5/5. Their Service Department truly shines because of their exceptional customer focused employees; Mikayla Collins is the best service advisor I have worked with in years. If she greets you when you pull your Volkswagen into the service bay, just know that youll have a great experience from start to finish.

Bought another new golf from Aaron.After 20+ new VWs I know whats to be expected from a dealer and these guys make the cut

I brought my Jetta that I bought from Ganley Westside Volkswagen into the service center to be worked. They needed to order parts (Brake Anti-Rattle Clips) and Chris from the service center promised it would come in 1 day. A couple of days went by and I still heard nothing from Chris so I followed up myself and I was told the part will be in on Monday (another commitment they couldnt keep). I have followed up with the Service Center numerous times with the same results and still no word of the part being in for a simple job that will take them all of 5-10 minutes to complete.Chris couldnt even take the time to call and let me know about anything related to the delay of the part being delivered. If he would have had the decency to do that I wouldnt be here writing this. Due to the horrible customer service from Chris, I will never take my car to Ganley Westside Volkswagen for service ever again or even buy my next car from them.

Very good service-in and out .

My 2019 atlas with less than 4500 miles has been in and out of the repair shop for over 2 weeks. It went in with a bad fuel injector and required disassembly of the front of the vehicle. It now has computer errors and was deemed not fixable until a future computer update and is to be released back to me.I need to be 600 miles from home. And this vehicle is not safe to get me thereHow do I trust this is safe for my family without knowing it can be fixed and there incorrectly diagnosed multiple timesUpdate 6 months later. Vehicle has only gotten worse. Now it randomly shuts off and original issues are still not fixed. I would give less stars if I could

Very friendly staff and fast service. I cant wait to purchase another Volkswagen!!

It was a pleasure working with Matt Geraci on the acquisition of our new Cross Sport. With the plethora of Crossovers and SUV on the market today, it was a breath of fresh air to work with someone who actually knew their product.The whole process was professional without any high-pressure tactics! Definitely take a look at the new VW line-up and be sure to track down Matt!

Quick. Courteous. Great job!

As always Cris go beyond and above his treatment and conduct with the clients.Thanks Cris for a job well done... also the service staff good job.

Kate is very professional and kind.

Very friendly staff. I was in and out.

My experience buying the 2015 Jetta was stellar. My saleswoman (Amanda Meadows) could not have been more helpful, pleasant and extremely patient with me. I so appreciated this, in particular, because it was the first time I bought a car on my own. Everyone involved was wonderful. Even those that were not directly part of the process were very warm.

Greg was an awesome sales rep. My overall experience was great. Everyone I worked with made it a smooth process and I am very satisfied.

Had my car serviced here for warranty work. They were very responsive when I asked them questions via email. All work was completed correctly and in a timely manner. Would recommend them to anyone looking for a reliable dealership to service their VW.

Wonderful experience! No haggling, no pressure. My salesperson (Erin) communicated diligently throughout the process; she was very knowledgeable and had great interpersonal skills. Dealership is run with professionalism. This dealership uses a customer-friendly app that removes the customer-to-car salesman stereotypical experience that can leave you annoyed. Highly recommend Ganley Westside Volkswagen.

My salesperson Derek Roode made my car shopping experience great. He really seems to know a lot and made looking for a car fun. You can tell he enjoys what he does. Would definitely recommend Derek to all my friends and family who are looking at buying a car!

By far the best car buying experience weve ever had. Everyone was very friendly, but our salesman Greg was phenomenal. Very knowledgeable and not at all the typical pushy salesman. Really felt like he was there to help us with what we needed out of a vehicle within our budget. Highly recommend.

Kim was awesome! She was thorough in explaining everything that was going to be done to my car and what was done with my car. The waiting area is huge and comfy. The coffee and donuts and charging station for my phone was definitely a plus. It made waiting for my car not so bad. I will definitely be making this my Volkswagen location.

I never knew that buying a car could be a FUN experience. Derek Roode really did make car shopping fun. He was very knowledgeable and I did not feel like I was pressured into making a decision like other dealerships made me feel. I will be getting all of my cars from Derek.

My encounter at this dealership was so disappointing. There was an issue with the trade in of my other vehicle, a misunderstanding. It was very frustrating and I was definitely misled. But that is not even whats prompted me to write this complaint.When I reached out to my salesman about my concerns, there was no reply. When I reached out to his superior, I was made to feel like a nuisance. He wouldnt hear out my complaints on the phone, repeatedly cutting me off. There was never an offer to make things better. Never an apology. The Atlas itself is fine, but it just makes me angry to drive it due to the nature of this transaction.Its my peers that have encouraged me to write this. They are the ones who want to know where to shop and more importantly, where not to shop. This is definitely a place I will never shop again and obviously will never refer others to. I expect more professionalism and respect in transactions like this.

Edit: changing from 4 stars to one star.Very bad customer service at this location.We had a problem with suspension noise and took the car in for diagnosis. A $1500 dollar bill later, still having the same problem with noise.We called the service dept and explained that we still had the same noise. The service advisor got very defensive and then accused us of lying at one point (saying that we did not tell him the noise was at higher speeds, which we in fact did). The service dept said that there probably was not much they could do, but they still would check the car again without charging. We took the car in and another service advisor told us that if they did not find anything wrong they would charge the diagnosis fee once again. They claimed it was a balance issue (which the dealer had balanced the car as part of the previous $1500 bill and said it was fixed). No, the car is not fixed and the noise is still there.This dealership service dept is very unprofessional and it appears that the technicians/service advisors either do not care, or need some training.We took the car to another local Volkswagen dealer and they were able to diagnose and fix the problem. The other dealer service advisor said that they were surprised that the other dealer was not able to diagnose the true problem. On top of finding the issue, the other dealer even discounted our bill due to the hassles of the hanley dealership.I am hoping that we were just a one-off case in this situation but based on how the service advisors were acting and how they treat their customers, I am assuming that we are not. I will not be going back to ganley for service and would not recommend to others.

Great sales personnel (Ben & Aaron), great non-pressure atmosphere, great cars !!

Im very pleased with the service they provided. Right from the start staff was genuine and honest. I did have to wait a little longer than expected but nothing a quick smoke couldnt fix. But atleast they had the courtesy to say something. Thank you. 💯💯

Great place, great service, best people. They again proved how awesome and amazing they are. Chris and the crew at Ganley did another Amazing Job. I can not say enough good things about them.

Always a good experience at Volkswagen ganley west side! Have been going to them since 2015.

Nadia Cruz was amazing to work with, and made the entire process of renewing my lease and getting me into a new car as fast and painless as possible. Would highly recommend her a salesperson- she was extremely respectful and professional throughout the entire process, and never made me feel like I could not trust her. By far the best experience I have had at a dealership thus far.

Don’t recommend buying a car from them at all . That’s from my own experience never again very petty. Never again and check out the other reviews I’m not the only one, had two flat tires and one minor accident so apparently it voids warranty on minor fixes they could have done especially after spending 26.000 with them, very petty never will I buy from this dealership again and won’t recommend anyone too either. Go to Chevy or Honda. Seriously

We had an amazing experience with Greg! He made sure we were well taken care of. Very efficient process. I think that is the fastest we have ever finished the car buying process and we couldnt be happier with the excellent customer service. I love my car!

The young women who sold me my car was amazing. She made the experience fun,exciting and definitely had my best interest at heart! Best first car buying! Also when i went back for my first maintenance appointment they were kind and quick about the whole thing! I would highly recommend!!!

Fast personal service.

I went in and walked around the showroom for about 5-10 minutes waiting to speak with a sales rep. No one ever came out of their little corners though Im fairly certain they all saw me.Kinda feels like they didnt want to bother with me because I didnt LOOK like the type to afford one of their cars. So I bought a new car elsewhere.

I have been a customer for many years, and was always pleased with the Service Departments professionalism. Plus, they have the best waiting room, with available I-Net, and Flat Screen TV, of which helps make the wait more tolerable! They do go out of their way to make the customers comfortable while they wait. The longest I have ever had to wait was for a couple hours, but they do have a shuttle service to take you anywhere within the area, if in case you need to go somewhere before they are finished with your vehicle.

Not only was my service completed in a timely manner, I also felt that the whole staff was following sanitation guidelines and complying with the mask mandate. Great job!

Everything was good until we agreed on the numbers, then the wait started. Over 3 hours from that point until we were able to drive away in our new car. 6 hours total. Messed up the paperwork and the car just would not come back from the touch up. No one stopped by to tell us its going to take 2 more hours, left us sitting there while we saw several customers come and leave with their new rides. Very unprofessional.

Our experience was great. The sales staff was not pushy and everyone we worked with was knowledgeable.

Erin was truly amazing to work with. She discussed options without being overly persuasive. It was overall a great experience and I am super pleased with my awesome new car!

Always good information to place accessories on my Jetta

We needed help connecting our new phones to our VW. Benjamin gave of his time to help us. Ben is great at making customer service a priority. HE IS A TREMENDOUS REPRESENTATIVE of this dealership!!

Ben is great! He’s always helpful, patient, and informative. He gives excellent customer service and I highly recommended him.

Super efficient and friendly. observed many customer interactions while waiting in the lounge and was impressed by everybodys interaction no matter the news that had to be delivered or the price that was having to be paid.