I had a great experience at Ganley Westside Hyundai! Louis was extremely helpful and answered all of my questions honestly. I would highly recommend.

Excellent service team! Always get the best support from the Ganley Westside Subaru Team.

Brooke and the team were absolutely amazing! Brooke helped me with the financing options to make sure we handled everything, and provided me with detailed information. When my vehicle wasn’t done on time they put me in a loaner to ensure I could still work, and then it was ready first thing Monday morning. Wonderful team great communication and great work! Thank you again!

Not a dealership I would go back to or Ganley as a whole. I purchased three cars over the years with Ganley and they wouldn’t negotiate any pricing on my new vehicle. Or even throw in any extra accessories. I actually ended up paying over MSRP because I was already locked into a deal with them with a rental car they let me borrow. My first mistake there. They blamed the pandemic due to pricing. Which I understand but there is always room to negotiate. I was also contacted to change my score on their post purchase survey because it makes them look bad. The salesperson was great and he did what he could do. I understand his hands are tied at some point with his bosses. I just wouldn’t recommend this dealership and I will not be going back to any Ganley dealerships in the future. All my service work will be at a different dealership.

The online Hyundai Care Care Scheduling Experience software didnt allow me to actually schedule service on multiple attempts. I accessed it via the MyHyundai smartphone app, selected my desired service option, checked the box indicating I didnt need a ride, and selected no preferred service associate. Then the app shows a monthly calendar with all days grayed out, none are selectable. Same with the following month. Fortunately a call to the Service Department allowed me to schedule service the past two times. And the requested service was performed during the time estimated on both occasions.

My service associate was superb. She promised the car would be done by a certain time -- and it was!! I got a call to pick it up. Everyone was very pleasant and congenial. Getting my car serviced was a very pleasant experience.

We bought a Hyundai Tucson back in March of 2020 and had a wonderful experience through the whole buying process, the staff was welcoming and didnt pressure us into anything. So we decided to come back again, today May 1st 2021 and was greeted by Lamar, one of the sales reps, and we were pleasantly delighted by his attentiveness, knowledge, and kindness towards myself and my wife. We purchased a 2021 Hyundai Sonata, and we are completely happy with the entire buying process, once again!! My wife and I highly recommend Ganley Westside Hyundai, in North Olmsted Ohio!! Great job!!

Im usually not crazy about shopping at dealerships but I had a great experience. Chris made purchasing very easy, I might even say enjoyable. Sandi was also great, she made sure I got the best interest rate on my loan. Two thumbs up!

Super friendly sales staff. 100% would recommend buying from them!

Fair priced, courteous service. The sales person Amber was knowledgable and polite. Thank you.

Have bought several cars here. Honest people.

First scheduled maintenance. In and out efficiently. Everyone was professional and helpful. Less than an hour; oil change, tire rotation and multi point inspection. Very satisfied.

We are here from out of town visiting. And of course, car trouble. I called the dealership and asked about service. They said they could read the codes, but couldnt guarantee being able to get it done today..They found the issue,, fixed it and got me on my way in just over 2 hours. Really great experience overall, Cleveland it looks like you have great Hyundai dealership with these folks.

Very friendly and helpful. I appreciated the time they spent with us explaining our service needs.

As allways the service was excellent, keeps me returning to Ganley Hyundai.Getting ready to lease my 3rd car from Ganley Westside,wouldnt go anywhere else.

Just great. Good service and good deals.

Keith and Brooke at the service department were fantastic. They have taken great care of my parents vehicle a (2015 Hyundai Sonata Limited) for years and now ours too a (2015 Hyundai Santa Fe Sport). Our entire family all now have Hyundai’s. They are honest, detailed and very professional.Thank you both for your kind and excellent service.It is very much appreciated.Martha and Mark Hoover

I had a great experience with Amber! I was in and out with my new car in just 3 hours. She was so kind and personable I would recommend her to anyone looking for a new car!

Mike and Amber were both very helpful. They spent 5 hours with me trying to get me into a new lease that met all my expectations and within my budget. Very friendly staff and they are a lot of fun! Would highly recommend them.

This dealership has treated me great from the very beginning.

Courteous and polite, but not at all pushy, Gregg really listened to our wish list and made some really good suggestions (we are still in the research phase of buying a new car). He answered all of our questions and was patient with allowing us to test drive. We were neither rushed nor ignored, and we left feeling confident that WHEN we return for further shopping, we will be equally taken care of. Now, THATS good business.

GOOD THE BEST SERVICE ANY WHERE THANK YOU NoritaConfirm

Pretty easy to do business with, we drove 100 miles and they had the car we wanted to look at ready to test drive. Pretty laid back, actually impressed. I could catch up on sleep waiting for finance! Broken toe, excruciating and its been over an hour waiting for bloody finance! No other customers have been in there either!

Just moved from California and Ganley Westside Hyundai was the best. Quick service, and excellent follow up. I would highly recommend them!

Worst experience ever. They can’t do anything about anything. They charge you $170 to look under the hood if you decide not to get the work done through them after you hear it’s $10000 in repairs because the engine is blown and apparently your warranty just expired just a couple months ago. Then they get rid of the auto butler with no notification letting me know to use mine up that I paid for already. Never going back to this dealership

New car (2021 Tucson Ultimate) had a rattle coming from the dashboard. Service department dissembled the dashboard, found the problem(s) and make the repair. All seems fine now.

Brought my 2013 Hyundai Sonata in because it broke down on Wednesday nite. The Service manager, James, treated me so well on the phone and offered a loaner car for free. When I found out I needed a new transmission, I immediately decided to go to Ganley to buy a new car. The sales rep, Amber knew of my situation, and was so friendly and made buying a car actually enjoyable. Even though they had leverage in negotiations, I received a very fair deal on a 2020 Tucson. The entire team was so helpful from the service team to the sales managers to the finance team. Great team and would definitely recommend all their services!

I always have a great experience at Ganley Westside Hyundai North Olmsted location! I worked directly with Douglas J Boulanger, who was very knowledgeable, nice and made the transition from my old lease to my new one very simple and easy. Highly recommend!

By Gods grace, Annie and I were directed (across town) to Ganley Westside to buy our new 2021 Hyundai. The sales manager, Evan, and our salesman, Amber, honored the great deal ($4000 below MSRP) we had been offered by their online sales rep, Samantha. They also gave us a very fair offer on our trade-in ($2000 above another Hyundai dealer). Louis then expertly walked us through all of the new tech/features on the 2021 Tucson. Fair, honest, patient, knowledgeable, caring at every step in the process is how I would describe our experience with this Ganley Westside team

Always feel like family in service department. Thank you!

Things to note before I go Into my review.- I am 3 time return customer.- Never missed a single car payment- I have Brought plenty of business to this dealershipI leased a 2017 Génesis. Personally loved the vehicle but after 3 years of not missing a payment. New management did not stand by previously agreed upon terms. While we tried to come to an agreement on the final lease disposition fee. After speaking to both their financial branch and to the lease management person, both entities would not help and just point fingers at each other. While we were in discussions they sent my account to collection as a “Missed payment”. They speak of loyalty and customer service but when it counts after years of being a responsible paying customer they stick it right to you for all of about $150. You have been warned.

Keith and team Hyundai are FANTASTIC! They took care me and my car in the most complete manner possible. Always in contact with me via text or phone call on the status as repairs were being completed. I could not be any happier with the TREMENDOUS SERVICE that was given to me and I am sure all of their customers.

If you are REALLY looking for the perfect car at the perfect price with great people helping, go to Ganley Weside Hyundai!

Ive only dealt with service department and theyre very friendly and helpful.

No hassel no haggle bruce is a great guy really knows his cars and understands what you want in a car he listens first and helps you find what you are looking for Josh the finance guy really knows his stuff too I will buy from them again

Called service about my 2013 Hyundai Sonata, which I bought at this location, and asked about the recall for engines. Service said there was no recall going on and that it had ended in September of 2019. I then took it to another location who took a look and said they will be replacing the engine for free because of the engine recall. Pretty upset with service as I had a good buying experience here. More training should be given to whoever answers the phone for service

Fantastic experience! Such a nice team. Always helpful and get me in and out quickly and efficiently.

I experienced top-notch service as usual on my last visit. The only minor quibble I have is that they wash your car after service and leave it wet. My car was pretty clean when I brought it in so I actually had to get it washed again.

Very friendly and attentive.

Best experience I have had for maintenance on my Hyundai in a long time will certainly be back

Excellent customer service. This was my first experience at this location and will be using to service my 2019 Elantra going forward.

Wonderful people in this dealer, they helped us in every way possible, and came out with a new 2020 Hyundai kona, thankyou very much,

I went in not to buy..... just to check out a couple possible options. The sales staff was kind and welcoming. I did test drive two options and was very impressed. I sat down with the sales staff and discussed the cost and potential monthly payments. I was surprised at how concerned the sales staff was with my concerns about monthly payment as well as my comfort and safety in a new vehicle. There was no rush, there was no pressure....they had a unspoken goal to address my needs, concerns and to make sure I was comfortable with my final decision. The experience was great! Well done gentlemen, well done!

The service was great the only issue was the gentleman who returned the car had to wait for a ride for a half hour. I felt terrible for him, specifically because of covid I couldnt welcome him in for warmth. Please fix this issue.

Very efficient Service; promised to be completed in one hour and it was. Very professional personnel; answered all questions without rushing. I definitely recommend Ganley Westside Hyundai.

First I saw a deal online then they didn’t have the car in stock. THEN they said let’s look at another one. I said okay fine. Then as I waited I saw my sales guy just stand at the back desk on his phone... and then they didn’t have the second in stock either. They completely wasted my time and I am dissatisfied with the service I received.

I took my Hyundai Tucson to the dealership last Friday, after having called while out shopping. I was getting a chugging noise from the rear, had no idea what it was, asking if I could bring in the car, and Service said Yes.I drove in and got immediate service (actually, I waited my turn and didnt mind at all) to check out the noise, which came from having inadvertently turned on the rear differential lock. The mechanics turned it off and also had my car washed. I was so pleased with the expert service, also the cheerful and courteous reception by the ladies at the service desk.It was a very pleasant and satisfactory encounter--couldnt have been happier.Thank you so much! The above message was sent several weeks ago. Last week I had another episode with what I know now was the rear differential lock, and I was very happy with the service I received from Brook and Luis. I appreciated having Luis ride with me to certify that the problem was corrected, and I had a demo of how to turn this device on and off--Thank you so much!

I was very happy with the service at Ganley during the recent oil change for my automobile! They did a really good job! I was very happy to see Brandon Williams, the guy who sold me the car! Hes very kind and capable! The folks at Ganley are the best! The service is outstanding! All I can say to them is, Keep up the good work!

I have been to this dealership many times over the years and I must say that Amanda Meadows is the best salesperson I have ever encountered. She is not just a woman who has had to fit in with the guys...No she has earned the respect of a top level sales person in any dealership!!! Amanda is extremely knowledgeable about the brand they sell as well as other brands in the used car inventory. If you stop in and see her you will find out that she is a breath of fresh air in a business that trains people to hound you. I have been a car guy all my life and Amanda was able to talk to me about cars on the same level as any of my buddies. Above all Amanda has passion for people all you have to do is meet her once as her face lights up when she greets you. If more people were like her the car buying experience would always be an awesome experience. Do yourself a favor before you buy a car anywhere stop in to see Amanda. You will not regret it. You will be treated with respect. You will be able to shop for your next vehicle provided with all the information you need to make an informed decision. Once you do go to see her you will have made a new friend.

Always great service.. thanks for your help

Phenomenal ! Keith and his team - Brooke andJames always exceed our very high Expectations.

My experience in buying my new car was excellenlet in every aspect

Service is always great. Finished when promised and very pleasant customer service. I purchased the car here and continue to have great service with maintenance appointments.

Wonderful service!

The Service department went above and beyond to accommodate me while my vehicle was being repaired. They even contacted Hyundai to help cover the cost of my repair that was out of warranty and Hyundai did!

A Great Place To Buy A Car (See Mike A Great Customer Service Rep)

Alexis was awesome

Great customer service. Ganley was on point and completed the work quickly and gave me a great overall service inspection to alert me of future issues. Like night and day with the horrible experience I had with Elyria Hyundai. Great job guys!

James in the service department was very diligent and helpful with all of my requests! Thank you!!

I had a very good experience at Ganley Westside Hyundai this week when I got an oil change and tire rotation and liquid fill up...my wiper fluid was nil!

Brandon and Evan was amazing they made sure that I was totally satisfied Brandon explain all my features of my new 2020 Limited Sonata

The car buying experience itself was good/smooth. It was after that I felt I was lied to multiple times and I wasn’t happy about that at all. The communication was less than average too. Not sure I will be a repeat customer, however everyone was friendly.

Everything was very professional and friendly. No problems.

This was my first Oil Change on my new car. It was faster than I expected. Everything was take care of professionally and the staff here is so friendly. Good Job!

I know that whatever needs to be done will be taken care of properly.I feel that I can trust the garage and they will not tell me that I need something that is really not necessary.

Great service as always!

Brandon (Internet Sales), Luke (finances) &Nick (Salesman) Were ALL amazing! I was there for 5.5 hours. They went above and beyond. As soon as we arrived, we were greeted by people who were expecting us. Brandon came over, got us started and transferred us to Nick. He was super patient and understanding of my situation and the things I needed to be accommodated. I cannot say enough amazing things about this dealership! Even the other workers were very welcoming. After driving 55 minutes, it was well worth every minute!!! I highly recommend them and their service :)

I have bought two cars from ganley westside hyundai and the experience both times was phenomenal. The staff really do make you feel like youre dealing with family and they really do try to help you get the car youre looking for as much as possible. This is a fantastic place to buy a car and I will definitely be coming back here in the future.

I didnt want to be exposed to Corona virus so that was great that you picked my car up at my house and returned it when the job was done. That worked out great!

Professional and polite. Felt very easy and honest dealing with the staff here and we were very satisfied with the deal we got.

Ben and Mike were amazing. They got me in the car I wanted at the price I wanted. They worked with me to make sure I left happy. I will be omg back in three years for my next car.

When I leased my car at the end of November, the process wasnt so smooth, but for the most part, everyone was friendly. Heather was great and was very patient with me and worked hard to get me what I wanted. I was later asked by a different employee, How did you beat your car to sh*t in just 3 years? I found it inappropriate. Fast forward almost a month later. I called to ask a few questions (when could I pick up my plates; why I hadnt received a bill yet; etc) The person who answered to direct my call was extremely rude and gave me a hard time. This would be a one star review if it wasnt for Heather and the gentleman who sat in the car with me and gave me a mini tutorial on all the technology inside. I love my car! The customer service? Not so much.UPDATE: I was told I would receive a phone call when my plates would be available. 2 days before my tags expired, I had to call THEM to find out they were available for pick-up.

This is the second time my husband and I have purchased and/or leased from Ganley Hyundai, and also had Nick Misch as our salesman. He makes the process so quick and smooth- nothing like what it could be at other dealerships where you sit and wait practically all day. We will definitely return to Ganley and Nick for future vehicles.

DONT BUY HYUNDIA KONA. 2020ABSOLUTELY HORRIBLE ON GAS!!!!

I wish my local dealer was as good as these guys! Drove up from Columbus and could not be happier with the sales experience we received.I really appreciate Matt Meadows, VERY easy to do business and Louis did a great job on the delivery.

Ganley Westside Hyundai is unsatisfactory and left me disappointed and frustrated. They DO NOT go out of their way to deliver excellent customer service or to save their customers time or hassle.Our Sonata received a recall repair, tire rotation, and oil change. We asked for all routine maintenance but did not specify details that the backup camera is broken and also needs a diagnostic test and repair- which is covered under warranty. After noticing the broken electronics it would have been common courtesy for a Hyundai service rep to give us a call to see if we also wanted that taken care of in the same service appointment. We would have gladly done that, but the issue was ignored, and now we have to bring the car in for a second time. We will be down a car for work, while the vehicle is back at Hyundai for the second time in a matter of weeks. Additionally, the car was not washed per standard procedure because of an existing crack in the drivers side mirror. Again, I would have preferred a phone call to ask if the car should be washed anyways. I would have appreciated if the service department took the initiative, communicated with my husband and I, and saved us time and energy. Some dealerships would go out of their way to provide this type of customer service but that is not within Ganley Westside Hyundai’s operations. I recommend avoiding servicing your car with this dealership. Go elsewhere for thorough service.

Great support provided. Thank you.

They treat us good here! Their work is good and seem to be very honest.

Super nice people. Super patient too! I think I probably came back here 5 times before finally deciding on something and never any pressure and always pleasant. They were always responsive to questions I would send them even though I had to be getting a little annoying or wearing out my welcome Id think. But they always were just nice and patient. And I got a great deal!

Mike & Greg were excellent. They helped Mom with great customer service. Great job!

My daughter was in a hit-and-run accident back in October and her car was totalled. We purchased a used 2017 Hyundai Elantra from Ganley. We got her fender repaired recently because the paint was peeling off. The repair shop said that the car was definitely in an accident (which was never disclosed to us on the Carfax report.) He said that the paint shouldnt peel like that. He also told us that probably Ganley repaired it so that is why it didnt show up on the report. As another customer said prior, that the buying experience was pleasant, but definitely that information wasnt made know to us. Very deceptive indeed. Was it because we are women (though the salesperson was a woman)? Makes you wonder . . .I am adding on to this review (and changing the rating from 3 stars to 1) because I did what the response from the owner told me to do. The conversation with the person I talked to went wrong from the start. First of all, I was explaining the situation, and he got very defensive from the start. Was trying to impress me by saying I have been doing this for 33 years, etc. He also told me that Ganley are not required to report cosmetic damages on the CarFax report and got very arrogant. He said he was going to call me the next day and disclose the information on the report. Unfortunately, I was called away at the last minute and couldnt take the phone call. My husband answered and he could of relayed the information to him, but did not. Makes me feel that this is still a mans world. If he would of explained it to me in a professional manner, I would have been fine with that, but it seemed he wanted to argue the issue. I choose not to call him back, because I didnt feel it would solve anything. If he was there for 33 years, obviously he didnt learn any customer service skills. My family will not be back anymore. Too bad, my son was in the market for a new car and we were considering Ganley as one of our options.

Work was done in a timely manner. All those I had contact with were both helpful and courteous. I received additional information that I had requested and it was presented without high pressure and explained completely for me to understand. I highly recommend their services.

Very disappointed in this dealership and Hyundai as a whole. I traded in my old lease early to get a new one and as part of this deal the dealership was to pay off the remaining payments of the old lease. 6 months later I find out they paid the incorrect amount and left a balance owed on the lease account and Hyundai Motor Finance then reported me as delinquent on my credit report. In order to get it fixed thru HMF it requires letters to be mailed via regular mail by me, the client who did nothing wrong and a long 30 day processing time once they receive the letter. This dealership made the error and apparently has no way to speed up this process even though they are all Hyundai and the dealership made the mistake. This is not acceptable and no one seems to care. The sales manager at the dealership attempted to assist but basically gave up after his HMF rep decided to just blow it off and never reach out. Hyundai corporate says that I need to take it up with the dealership and HMF, and HMF just tells me there is no one I can talk to there and is very rude. This whole mess up on my credit report comes right when I am in the middle of buying a new home and has now messed up all my rates causing a raise in fees by thousands of dollars. I requested the dealership pay the difference in fees since their mistake caused it all and after weeks of trying to get HMF to correct the credit report in a timely manner with no success. Learn from my experience people, do not trust the dealership to pay the correct balance left on a lease turn in when getting a new car, follow up with HMF and confirm they paid the balance in full because they dont even send you notice before hitting your credit score. This is now my third Hyundai and they clearly do not care about their long term customers.

Brought My 2018 Tucson for regular maintenance. Service time took about an hour as promised. Staff was very personable. Pricing was reasonable. Would definitely bring back my Tucson for maintenance here moving forward.

I had a great experience buying my third Hyundai. I was greeted at the door by Janice who immediately offered me a cold bottle of water on a very humid day. I spent three hours and decided on a 2018 Tucson. I drove the new car home the same day! From the sales person to the sales manager to the finance director, my journey was exciting. I will definitely be buying from Ganley again.

I normally go to the Hyundai in Parma who have always taken great care of me but this one time I couldnt because I missed my appointment due to a migraine. Unfortunately, the next available appointment at my normal dealership was far enough in the future that I was worried about it being too long for my car, so I tried this place. They charged over $300 for routine maintenance and not long after I began hearing a thudding noise. Im now at my normal dealership for maintenance and am having to pay $400 to fix something that was supposed to be covered in the maintenance that I got here at Ganley Westside. This is all in addition to the waiting room being abysmal with a tv that couldnt be turned on and the sub-par service taking a rather long time. I should have known they were doing random things when they marked that the wiper blades I had just had replaced needed attention. Would not recommend at all.

Louis was great, the rest was ok. Confusion on what was offered on the website and how to handle the title is why it was ok.

Everyone went above and beyond what I expected. Thanks John

Love the people here and the service.

James in the service department was excellent

Horrible. Called them and set up an appointment to see an Elantra. AFTER we got there they said they didn’t have any (oh we just sold the last one). Then tried to talk us into a different Hyundai. The old bait and switch. Thought that went out years ago. DO NOT TRUST THESE GUYS!!!

Fast, convenient, professional service!

From scheduling, to drop off to efficient and timely service as well as informative feedback regarding service performed. What more could you ask for?

I recently leased a car at Westside Ganley Hyundai and had a great experience. The manager I worked with, Mike Vanderhoof and Patrick Nusbaum, who was terrific. I had a lot of questions and Patrick was really patient as he answered every single one. He took time to make sure that I was comfortable with everything about the car and the lease before I left the lot, then followed up several times to make sure that everything was still good. And it is. I would highly recommend Ganley Westside Hyundai, Mike and Patrick to anyone who is looking for a car.

As always, prompt attention to my service needs. In and out with an oil change in 30 minutes. Theres a reason I dont take my Tucson anywhere else!

TL;DR - Ganley Westside Hyundai is where I will purchase my next car.Full story...I test drove a 2020 Tucson from a dealership in Elyria. I didnt purchase the day I test drove and Im glad I didnt. When we went in the next day for some clarification on their offer, I was told, its right there on the page; its simple math. I told him that Im an engineer but that I dont do this everyday like he does, so without proper explanation of the numbers, its easy to get confused. Turns out, it was a terminology issue - the numbers on the page were correct but it was poorly explained the first time. But that still didnt require talking down to me.Because they had been so rude at the first dealership, we looked elsewhere and found the exact same car at Ganley. We went to see what their offer was. Janice Huang and Mike Vanderhoof were very transparent and respectful, and came in $1100 cheaper than the other dealership. So, when my husband and/or I are ready to buy again, we plan to go back to Ganley.

I am very pleased with my experience at Ganley Westside Hyundai! Louis and Mike are very accommodating and professional!

Staff was courteous and pleasant. Waiting are was clean. Thank you for a great experience!

I went to get information on leasing a Tuscon. The sales person I worked with was initially nice however he gave me wrong information about the model that he was showing me and what the monthly payments would be. He showed me a higher end model than what was being advertised at the lease price I was comfortable with.When I was unable to make the deal as it stood, the price went down 20 dollars and then the sales manager came over to pressure me into the sale. I guess it was my fault for going to look at a car and to think I wouldnt be pressured into it. The sales manager tried to get me to go with the deal by explaining that the dealerships all have a contest to see who can sell the most and the one that wins gets a free lunch... like I care if he gets a free lunch.The sales manager offered me a gas card as an incentive. I did like the car and felt pressured into going with the deal. I do like my car but I hate the way I was pressured into the sale. I do nothing but regret it. To top it off, the gas card was never ordered for me. Five months later when it came in, they refused to mail it to me.I feel this dealership is out for what is best for themselves and not their customers.

My business with Ganley West Side is just beginning, they have some very good choices and they have three locations and will find you your new car. Im seriously check two out, perhaps Ill pick one in the morning.