I purchase my car from Banister Battlefield. The service center there is also good. But what makes the service center Norfolk great is Megan Shawn and Bryce. Those people and the great mechanics keeps me coming back to Norfolk. I love the customer service. 😍

Appreciative that as a walk in I was able to get multiple services still done in the short time frame that I was in town. They were friendly and communicative and didnt pressure me into the extra services that were recommended. They even had a military discount drafted on my bill without me asking based on the conversation when I dropped the car off. The only mildly concerning thing was that my tires had too much PSI in them and I had to empty some of the air out but besides that I am pleased with my service.

I literally just purchased a 2021 Nissan Versa S from Banister Nissan of Norfolk! The process was seamless and everyone I came in contact with was amazing. Charles Baker was the Sales Consultant I had. Upon arriving he met us outside and introduced himself. I already knew what I wanted and LOVE the fact he didn’t try to over sale me. Great interest rate and payment options. Rudy Medina was who I dealt with when closing on my car purchase. He was great as well! Not only did he end up getting my interest down 3% but I also saved $100 on my car note payments compared to the original offer. Also, they threw in Gap Coverage along with Banister Perks (free oil changes) I’m telling you guys they rocked! Last but not least my mom purchased a brand new Nissan Versa in 2019 from the same location as well. They are the best!!

Megan was great, they did oil change and the recall and I was out of the shop less than 2 hours.

My 2018 Nissan Murano died. Had it jump started and knew I needed a new battery. Went to Nissan of Norfolk because it was closer than Chesapeake where I usually have it serviced. Got a new battery and went home. The car was dead the next morning. I called the service department and Megan spoke to me and said “did you check the cables?” I said I have no idea about the cables because you all just put in the battery yesterday, “ well whatever have it towed here.” So I had it towed there and the cables were corroded. So those were replaced. The repair man who serviced the car was great, but how were those cables not noticed the day before? Megan needs to work on her phone skills.

I took my car to Nissan Norfolk for inspection last month was giving a rejection because of brakes,Rotors,and windshield.Carried it back today after all work was done now they said airbag light is on so it was rejected again I always use Chesapeake Nissan with no problems and people are much more friendly from now on I will be taking it back to Chesapeake

Worst service department ever!!!Had to take my wife’s Murano in for a recall. Appointment was set weeks in advance for 10am. Service scheduler said it would take 3 hours. Wife dropped vehicle off and was not offered a ride home. I called her at 11am on my way home from work and picked her up. Had her inquire about a brake service, guy said he would look at them and let us know a price. At 430 pm still no word from them on if vehicle was ready. We were out shopping so we stopped by and luckily I waited in parking lot because my wife was told that vehicle wouldn’t be ready till the next day around 9 am. So frustrating. No apologies. No offer for a loaner. Just a wait for a call which never came. Had to call main desk the next morning because no answer at service desk. Was told they would be calling me with update. Received a text that they were finishing up. A text!!! Again no apology just excuses on how he was only one working. And to top it off, no info on brake service. Not that I would have them do it at this point anyway. This is second time we’ve had the worst service possible. Never again will we use them. Not sure how the sales department operates but unfortunately for them they will not get my business when I trade my wife’s car in this upcoming December.

I have never had a problem here, Dominique is a fantastic service technician.

Doesnt answer the phone promptly. Seems like there always on lunch break. Getting answers or return call not happening.

WE USUALLY DO BUSINESS WITH THEM BECAUSE THEY ARE CLOSE BY AND DO A GREAT JOB.... TODAY ... BRITTANY HAS NO CLUE WHAT IS GOING ON. WE BROUGHT OUR CUSTOMERS VEHICLE THERE WEDNESDAY 8/26 TO RE-CALIBRATE THE ADAS SYSTEM AND I CALLED TO FIND OUT IF IT WAS READY TODAY 8/27 ... THEY CANNOT FIND OUR CAR. :-/ WHO DOES THIS ? THEN THIS SAME CAR HAS A RECALL ON IT AND THEY WILL NOT FIX IT BECAUSE NISSAN HASNT GIVEN THEM THE PARTS? THEY HAVE THE HOOD LATCH IN STOCK. WHAT GIVES? NOT A HAPPY CUSTOMER. I ASKED FOR THE SERVICE MANAGER ... CONVENIENTLY HE IS UNAVAILABLE. NOT A GOOD WAY TO DO BUSINESS WITH ANOTHER BUSINESS

WORST, WORST, WOOOOORST SERVICE IVE EVER HAD IN THE PAST 8 YEARS IVE BEEN WITH NISSAN EVER..... THE RENTAL MANAGER ( WITH ORANGE HAIR) QUE HAWKINS IS UNPROFESSIONAL AND DISRESPECTFUL... FROM HER EYE ROLLS AND TONE, I WILL MAKE IT MY DUTY TO MAKE SURE NO ONE I KNOW EVER GOES TO THAT LOCATION.. THE SERVICE REP BRYCE WASNT SO HELPFUL AS WELL..THE GM NEED TO DO DOME SERIOUS HOUSE CLEANING....

Great service and very nice people. Let me know right away what needed to be done to pass my vehicle inspection and got it taken care of in a timely manner.

Salesman very professional and polite.

The service department made a good first impression. Ill be back for future services.

Banister Norfolk is just ridiculous. Had a basic oil change at 12pm and was told there was 2 cars ahead of me and it will be a few hours. Wait as they are behind. Whats the point in having a appointment if you wont be seen to hours later. They need to do better I understand that you may not be seen at the exact time but 3 hours later nope unacceptable and yes o.left didnt get it done.

Everyone from the time I entered as quick in meeting my needs. I was in and out in no time.

Thanks so much to Banister Nissan for helping me Buy my first Brand New Car. What A wonderful experience. Special shout out to Ms.Nia Williams whom was so very helpful. My first Brand New Car and Her first sale. Wishing u well with your future with Nissan !!! Thanks to you all, for all of your help

TITO BARNETT! I have had a relationship with Nissan on Military highway over 15 years. My experience recently within a week was horrible. I arrived at 0730 AM. I had to pay for a state inspection that has been free in the past. I expected communication back for pricing, unfortunately was no call back. I was not informed of them not having my part until three hours later. I have never been treated like a non factor until recently. It took 9 hours to get a state inspection, change of tires, and a few checks. I was furious so no longer will go to that dealership going forward.I felt very much unappreciated and with hard times spent my COVID-19 check and was made to feel insignificant.

Ray and Clay were SO HELPFUL! They got me in and out with EXACTLY what I wanted! So pleased! Thanks Dan for superb employees and great customer service!

I had an appointment at 12:45 for a state inspection. Not only was it free but I was in and out in under an hour. The waiting area is clean and comfortable and the advisor Sean Thomas was very friendly. I am so glad I became a part of the Banister Nissan of Norfolk family!

Great customer service and salesmen 👍🏽👍🏽👍🏽👍🏽💯

I had my car service appointment at 8:00am and did not get my car back until 5:35pm. They diagnosed my car and they said I needed struts and they installed it. Later, they found out that was not the problem after they installed the struts. The real problem was the sway bar links. I was told by Ryan Oliver (Service Manager) to go to Petboys next door to get the Sway bar links for the repair for my car. I felt like that was totally unprofessional and that not only because they expected me to picked up the parts. They made me pay $1,115.63 for the struts and labor fee that were not even needed. I felt like I should be reimbursed for the cost and labor for the struts that were never needed for the repair of the car.

I had an amazing purchasing experience with Yamei, she worked my deal and it was a easy purchase. Thank you Yamei!!!

Tito was rude. I denied service after they wanted my vehicle for well over 4 hours to look at. I called back to ask for a part that was missing from my vehicle. I heard him say as he was answering the phone ( what he want, what he calling back for) . After he transferred me. The mechanic said that he had my part. But just tell someone to give me another one. When I denied the service. They treated me totally different. This was very unprofessional. Its still alot more that took place. But Ill let the service manager know if he replies back to. Instead of putting all of that up here.

Service Dept will try to upsell. They offer a rental car or an Uber for service that is expected to take longer. Disliked the customer service provided- Ariel was forgetful and had limited car knowledge. After getting service done here, I noted my steering wheel pulling to one side. I went elsewhere to get my alignment fixed because I didn’t want to argue with them.

I always have the greatest experience with Nissan services team and staff( Tito)🙂🙂

Loved the service fully !!! Yameilee Baylor was truly amazing. Stayed with us after hours and I left with 2 vehicles that same day for the payment I wanted as well!!!!

Some of the best customer service from my dealer, and very professional!

Was please with the service

Best customer service from Dominique Harper. Made my day.

Always receive great service!

Took 3 hours for oil change and tire rotation. Bill of over $100 with a coupon. Overpriced!

They took care of me as always!!!!

Not satisfied