I spoke with Trevor at the Tune-up Plus in Norfolk for the first time after moving here and my experience with him was great. He was kind and polite, the price he gave me for my brake pads and rotors was far better than any automotive place Ive been to. He was very helpful and attentive with what I needed done. I will definitely be stopping by to get further work done on my car.

Very friendly employees, they were very professional and treat you like you have been knowing them for years, my experience was oddly fun lol. 10/10 must visit again

Tune up plus provides amazing service and friendly staff. I’ve only lived in the Norfolk area about a week and I was nervous about finding a servicer who would be kind as well as not taking advantage of my lack of automotive knowledge. Their staff explained everything they found in easy to explain language and their pricing is straightforward and easy to understand. Additionally their waiting room is a clean and comfortable place to wait for services to be carried out. Thank you Tune up plus!!

Okay so I have been waiting to review! I picked my car up today after getting my oil pan replaced and sealed yesterday. They also completed my state inspection because it was due this month. I have had a few moderately expensive repairs done here recently. The staff and the owners are very nice. I feel comfortable that they don’t try to overprice repairs, because I get estimates from my former mechanic and they usually are spot on with the pricing. The new manager is compassionate and gave me a discount because of a minor mixup. It is located really close to my work which is super convenient. They are really quick and honest.

Tune Up Plus took care of what we needed for a good price in a short time before having to take a last minute trip. Will recommend them to anyone looking for a reliable place that doesn’t try and nickle and dime. Thanks Guys!

Took the time thoroughly check my 4Runner out to locate the issue. Physically brought me out to the bay and showed me the issue with my truck. Dequan also showed me how my shocks were getting close to needing to be replaced as well. As a female, it was comforting to actually see the issues and not feel pressured to have the work done immediately. The price I was charged for the repair was very fair! The quote I received for new shocks was reasonable considering the type of shocks I need. This is a very honest business and I will definitely be taking my 4Runner back there for future service and repairs. I highly recommend this place if you are looking for value, quality, and honest work.

Went in with literally no idea what I was doing - the customer service rep Dequan was literally so easy and pleasant to talk to - he not only helped me get everything I wanted done, he also looked out for me and made sure I understood what I was asking for. Work was done really fast, well, and at an affordable price compared to many of the other shops around. Highly recommended!

Busy location, but that says a lot. They are friendly and the prices are affordable. I needed a tune-up bad with all the driving that I put my truck through and I received a great deal from them! Definitely come here if you need to get your car back in shape without burning your pocket!

Very friendly and knowledgeable staff! The store manager communicated with me the whole time my car was there, so there were no surprises when it came time to pay. Prices are fair and cheaper than other places ive been to. I highly recommend making this Tune Up Plus your go to car shop!! Ill be back for sure, thanks Tune Up Plus!!

I took my car in for an inspection the first guy I spoke with told me they had all the cars they could take when I explained that I called the day before and was told to bring it in that morning he told me I could drop it off and they would try. The guy I spoke to later that day and who gave me my keys was super nice and friendly. They did get me worked in and where super nice about it. This is my second year using them I would highly recommend everyone was super helpful!

Got an inspection done, and needed work. They completed the work in a very timely manner and communicated along the way before doing anything additional to my car. Would highly recommend!

Awesome staff! Manager and other guy at the counter today were friendly. And way better price for brake service then where Ive been before.

Dequan was EXTREMELY PROFESSIONAL AND COURTEOUS and really went above and beyond to make sure I was good to go! I had a quick turn around trip scheduled and he and the guys went above and beyond to ensure I would make it out of town!!! They are awesome!!! 10/10 I recommend.

So helpful, friendly, and fast! I got an oil change and then two days later was back in again since my check engine light came on, and they had both services done by the end of the day both times. Super grateful for their professionalism & transparency, and for providing me with as many updates as I needed. We’ll be back!

Tune up plus was wonderful with switching all my fluids after my Jeep sat for 6 months. They were fast and gave me the best deal! Dequan was very helpful!

Dequan amazing guy fixed my car. It literally saved my life. My car was breaking down and they helped me for a great price great service go here

Good experience here. Daquan was very helpful and kept me updated on time constraints and particular issues found with my car. Whatever you need for your car they will communicate and be honest about times, fixes etc. Quality service

Dequan and his team took very good care of me and my cars needs today ! Ill definitely be returning for all of my future work in the future!

Tune up plus got me in did my oil change and diagnosed my check engine light with no problem got me in and out great customer service and professional I definitely will be returning

I went to the one off Newtown and they did not fill up any of my fluids so I went to this one they topped off everything.

Good service and good group of guys will come here more often good service good group of guys definitely can have my business

Very nice professional place to bring your vehicle ! I will definitely be back with all my vehicles needs

Friendly and fast service. Quality work. Dequan was amazing.

Great customer service, quick, and the Sagittarius front desk clerk can predict your birthday like a magician! I’ll definitely be back!

I would highly recommend tune up plus norfolk va for all car needs ! my car was shutting off on the road and my Hyundai shop I bought it from could not figure out the problem every time I brought it to them . I was referred to tune up plus by a friend and it was the best decision I ever made . Within a day they had the problem figured out and resolved and Dequan kept me updated in such a timely manner . I will be going to them instead for all my car needs .

Best workers I seen in a long time. They inspected my husbands volvo and fixed all the issues it had for a reasonable price. They have my business for life.

Got me in and out in a timely manner. Staff was very professional and told you what they was doing to your car before they did anything.

I gave the business one star but I give Moe 5 stars. She was respectful, listened and responded appropriately.Kim was rude, condescending and was not wearing a mask while less than 6 feet from Moe and the customers.The company wanted to charge $130 to change out 2 low beam bulbs. The part can be found for between $20-$40 and all that needed to be done was pop the hood, reach behind the light, twist, pull it out, unplug, plug in the new, stick it in and twist. Took me 2 minutes. Must be nice to make $100 in 2 minutes. Also thus was the first shop I have encountered in the past 15 years (with a few fails) who charges full price for a failed inspection. I know it is not required to do this but everywhere else I have encountered charges one dollar less for the fail then $1 when you bring it back fixed. Tune Up Plus wants every penny and will charge you an extra dollar for inspection. Then Kim will argue with you for questioning it :PTake a look at these 1 star reviews. Tune Up Plus will over charge you and disrespect you when you question them. With the exception of Moe. If I was only dealing with her I might go back.

Nice facility, friendly staff, fair prices. This may be my new go-to spot for my car maintenance needs

Great place to get your car checked and or fixed they do a great job and make sure the customer is happy. Moe is a blessing she was there for me when i had to come to terms with having to let my old car go she went out of her way to find me a great place to give my car to and get more money than any other junk places were offering pure hearted and loving soul makes you feel there are still great people out there. Thank u so much again from the bottom of my heart I truly appreciate you

Yes I did got in and out quick and fast in a hurry appreciate them very nice and friendly. 😀

Inspection, said both directionals in the rear of my vehicle were bad, I told them no they were not. I checked all lights on my vehicle and all working perfectly. I was told they will fail the car and I dont have time to play the game. I said save the bulbs. I did see the yellow/amber color was peeling, much could have happened while removal.

Unprofessional save your money. over charges and the new shop manager could care less about his customers just their for a paycheck and also extremely rude. I keep asking him about my parts warranty and hes determined to refuse to look it up on the shop computer. Shady Manager cant be trusted with your hard earned money. Do yourself a favor and go elsewhere.

It was just overall great I had very bad experience at another place so I was preparedTo walk out at certain point when they start quoting crazy prices....but they gave me one flat fee for diagnostic... and my diagnostic fee went towards my repair...long story short fee was way better.. than I thought.... and they said sincerelyAny problems bring it back .. they will check it out free of charge....if you r looking for honest mechanics in this day n age look no furtherThan TUNE UP PLUS. is place u wanna Go...Tell him Andre sent you lol they will remember me .. tell them the guy with Cadillac... we was talking bout MMA n Boxing.... with him n his sonThank you.... please if u have car trouble try these ppl out .. they will b your mechanic forever.........

Very professional with great customer services. Will come back again!

They are great all around, I’m definitely putting my peoples that have any problems with their cars. The communication was A1

Knock everything out at once, I really appreciate it

Very friendly and knowledgeable manager. Lots of returning customers in the store . Significantly better than car masters down the street, which have messed up on multiple repairs I’ve gotten

Pilot experienced and great at there job will definitely return

After discussing a few issues we had with work that was done at Tune up plus, I am very pleased with how Kim stepped in to resolve these issues. She was very pleasant and understanding. Thank you Kim for reaching out to get this matter resolved. We look forward to visiting this location in the future. Happy Holidays!!!

Tune up done at location great experience with a knowledgeable staff

I went last minute and the front desk lady Moe was so professional and very helpful. Thanks to her I will be coming back. The service was fast and very helpful.

They were very polite and courteous. But I went to get my car inspected, arrived an hour early and it took them 4 hours to get my car inspected and I was 3rd in line. I was there 5 hours in total. Then I needed two front blinkers replaced due to the yellow color was wearing off. They gave me the bulbs for free but charged $70 to install the two turning signals. They had to loosen the bumper to access the bulb, but I feel $70 is outrageous. They could not pass my inspection without the yellow blinkers. I understand it wasn’t easy to access but I feel I was charged too much.

Called around noon, Friday, inquiring if I could get oil change, rotation and alignment done same day. Sure we can do that... So I dropped off my car 10 mins later. Called at 4 to see if it was done but told it would be done by 6. Got a call at 5 asking if I could bring it back Saturday bc they had a job that was taking more time than they thought. Cool no problem but we agreed upon a Monday morning dropoff and theyd get my car right in. Drop off this morning, Monday, at agreed upon time and expected to get a phone call an hour or 2 later. Drive up 3 hours later, at noon, and my car is where I left it. Decided to wait at that point bc it shouldnt be much longer and we will get you right in. 2pm rolls around we are still waiting. I decided to pull the plug bc I didnt have the confidence theyd get me out in time to do school pickup.The front staff gentleman was very nice and apologetic, though.

I received great service on the day of my visit from the time I walked into your business I was greeted with a lovely smile and a warm hello by Monique. The whole time I was at your establishment Monique made sure I was okay when ever I needed a question answered she would explain in full detail. The young lady never gave me attitude she always kept a smile on her face, we all need someone like Monique around us especially right now in a time when so much is going on in this world thank you for having such great person work with you and for that reason I will be back when ever I need work done on my suv.sincerely,Monique LovejoyArea Director

Very personable and professional staff.

The lady was very honest and open about the service that they can provide without being costly. The only reason for a star is because of the minimal service able to provide;although an inspection center.

The service was great and the manager was very professional. We will be going back for future service!

I was at another place with a very long wait, so I looked this place up and called. Mo said come on over, I was done in less than an hour. They made me feel very comfortable, they were very professional and efficient. I would definitely recommend this place for whatever you need.

Service is excellent, Debian is awesome!

They charge too much for a diagnostic and quoted me a price for a part and labor that was over $400 but only cost me $60 somewhere else

My AC problem was fixed efficiently and at a reasonable price. Great service.

Had a great experience! I was treated fairly and politely. Went in to have my AC recharged and after a leak test was told that the condenser needed replaced. I was given the choice with the up front cost of a recharge of a new condenser. I was told what they thought was the right thing to do but it was up to me and that they would recharge it if thats what I wanted but they did tell it was not their recommendation. That was fair, I thought. I replaced my condenser because they were right and Im not stupid. I also new... No Freon means theres a leak! 🤷🏻‍♀️ Great job guys 👍

Did a great job, no issues

The staff was very friendly & attentive! The manager explained thoroughly the maintenance my car manufacturer required.

Overall no problems. I was told to be there by 7:30 a.m. for State Inspection. I was there before 7:30 and was the 2nd person in line. They didnt take the 1st girls car in until 8:45. Not sure why it took that long to start. Only 3 cars came in for State Inspection and they turned people away. Told one lady that there was a 5hr wait. Just dont understand that!!!

Dropped off my car for an inspection and was completed quickly, thanks Moe.

Great service definitely be back

The staff is very friendly, the first time I was there it took over an hour for my oil filter to be delivered, they discounted my price... which I honestly didnt expect. This time they had a notations about the last time and credited me for a tire rotation. The staff there is very friendly...I will be returning for my next oil change. I have to add on to my last review, they the manger is very friendly, I waited 5 hours for my oil change and tire rotation. When I got my truck back my seats were nasty and you armrest was covered with oil, the manager did try to clean both, but the chair is still stained, this occured on my second visit. Now about today 8/20 I got here at 730am the 3rd or 4th person in line...it is now 1030am, I am still waiting for a oil change and tire rotation. Im scared to leave because God knows how long it will take. I have an appointment by 2pm hope I make it. They started out 5 stars,right now they are down to 3 stars, let me see by the time I leave.

My car was promptly taken in for the oil change as soon as I arrived. They also replaced the front brake pads which were badly worn. The entire process was done quickly, in fact, the manager picked up the brake parts himself helping keep my wait time short.The customer service is outstanding, they really do put the customer first. I’ll be using Tune Up Plus in the future.

My husband and I have been getting our cars serviced at this location for maybe three or four years and we have never had a complaint. The staff is knowledgeable and very friendly. They always tell us exactly what we need to do to our car and they dont drag things out to keep us coming back. The great customer service, fair pricing and speedy service is what makes me give this store a five star rating. I would recommend this location and company to anyone that needs work done on their cars.

I brought my truck in, ensuring beforehand that they could handle a 1981 with a 454 CI engine. They had it for 3 days before the manager admitted that the technicians could diagnose it. As far as I know they never even took it apart to look so it is possible theyre just lazy, however, the next place I took it too knew just from the sound a lifter was failing. I cant speak on their work because nothing was done, but if you have a vehicle that cant be scanned via the OBD II port, go somewhere else, because whether its because theyre lazy or because they arent knowledgeable, they wont be able to diagnose your problem. Beyond that in my personal opinion you should stay away with newer vehicles too, because I dont know of a good technician who cant diagnose a problem without scanning. Although for routine maintenance they may be fine, and the manager was respectful, kind, and professional throughout the situation, and recommended me a different shop that actually figured out the problem.

Good quality work at a fair price

Avoid tune up plus in Norfolk. took my girlfriends car for an inspection had 5 out bulbs small marker&tag bulbs ect they wanted her to pay $205 to replace them due to it being a “tedious difficult process to get to them” where they get off charging 1.64 hours of labor @$125 for something I did on my own in less than 10 min in the auto zone parking lot (only one requiring two Screws to be removed to access it) is pretty comical. After I brought it back they took 2 and half hours to glance at the car to see it was done. Gladly will not be going there for any work on future vehicles. Just wanted to make this known I would hate to see someone who doesn’t know much about cars go there and fall for this.

Moe was great she help with all of my questions about my suv she deserves a raise

They were super helpful and made sure I understood everything. Super happy I picked to come here.

I have been working with them for several years now. Now the the new manager Terrell is there, it has been going better. He is a great guy. And Pet the mechanic is awesome and does great work.

Got my oil changed, state inspection and tires rotated. The services took about two hours to complete, without an appointment. They are priced a little high in my opinion but otherwise decent service.

Good service

Went there yesterday to have my belt checked and they told me it was fine. Found a small piece of rubber that was making all the noise! Thanks to Chris and all the techs for not charging me for something i didnt need!

Great work and amazing customer service! Definitely Recommend!

The BEST experience I’ve had at an auto shop. Extremely friendly professionals who had my car done much faster than I expected! I will definitely be returning to this location for any future needs.

Went in for a state inspection and came out with a completed state inspection nothing more nothing less. Also got some recommendations for my vehicle on the inspection report glad they made me aware of the issues so my car can have a longer life cycle.

Was very impressed with the manager. Chris was extremely helpful and polite

Tune up plus makes me wish I had four hands so I could give them four HUGE thumbs way way up! when I walked in for a routine state inspection I was treated with respect I was quoted EXTREAMLY competitive rates for the repairs I needed. I will no longer be using ANY other Auto repair complains. Thank you Tune up plus for a great experience.

The staff were so helpful and attentive to everything I needed fixed with my car! Great same day service with even greater customer service. Will definitely become a regular here!

I came to get an inspection sticker and was blown away at how outstanding there service was. The staff was professional and friendly. They worked and completed my vehicle with no issues. They called and updated me on my vehicle. I would definitely recommend this company. Try it out and prepare to get blown away with kindness and professionalism.

Very kind people did my work fast and way cheaper than most other places.

I have had my vehicles serviced at this location several times and will only come here. The staff is very knowledgeable and Jared at the desk is always very personable and helpful in explaining my options in maintaining my vehicle .On one specific occasion, I got an oil change and when I got my vehicle back, the technician had vacuumed my car out. I was very surprised and pleased with the high level of customer service. I will drive from the oceanfront to specifically visit this location.

Called in for a oil change, Chris at the front desk to me to bring it up, when I arrived my car was taken back within 5 minutes, got my oil change done, was informed of a couple maintenance items needed. Overall great experience

Im a firm believer that a person should have more than 1 shop they like to take their vehicle t😁😜. They provide appointment scheduling Mon-Fri. The manager is a honest guy that will provides the best customer service care and price rates on your vehicle. Ive been a customer for 2 nearly 3 years and no matter the duration of my absence or if all my vehicles are well and able or my inability to beat the car care crowd. The service care here remains a constant in its quality. I would refer a friend💕💖💕and can guarantee the approach would never wavier.

My experience today at that place was horrible, no customer service, no call to inform you that your car would be inspected for that day,wasnt going to post a review but Im so sick of business not living up to standards .I know that I will get a response from the owner, but theres nothing that you can say to make up for the second time that I experienced the same exact service. I hope in the future that you will definitely create a better costumer service for others, but for myself I will not be using you guys again

Came here for a simple oil change, and they live up to the reviews 100%. Great service from Jared, and honest help on issues. Much better than tread quarters if anyone is looking for a new place to go.Also, the sign is what got me in here, so whoever designed you sign is great!

Ive loved and have deeply appreciated the service that was provided for my cars needs!

Had car inspected founded worn power steering belt frayed had replaced on the spot and car passed inspection. Thank You Mr. Robert Medina

Kim was great today; working diligently to reverse a negative previous experience. What a great ambassador for the company! Thank you, Kim.

I just passed by it. Never did business with them before.

This is the only place I go for my routine maintenance and state inspections! True professionals and very trustworthy! Military friendly too! Go in and see Terrell!

The staff was very friendly and helpful. I needed a state inspection done that expired. They worked to fit me in and was done within less than an hour. Very accommodating and welcoming.

I have been a couple of times now and the staff is knowledgeable, transparent, and very friendly. I appreciate their quick service!

Brought my car in for service and was 100% satisfied. The staff is extremely knowledgeable. Customer service here is top notch. The techs are extremely diligent and Jared was very helpful with explaining the service to me in terms I could understand. I’m clueless when it comes to cars, but now I feel a lot more educated on the issues my car was having! Thanks Tune Up Plus!!!!!

I will be coming back

Great service great customer service they do a great job on making sure your vehicles good to go. Been bringing my vehicles here for many years just noticed I didnt give him a detailed review. I take the time to do so. Been coming here for about 10 years been multiple vehicles and multiple problems even just to put on parts that I didnt have to do time to do myself have been through different managers but all make sure your stuff gets fixed. Always a pleasure keep up the great work Jared and mechanic crew. 4 thumbs up

Great people great service thanks travius thompson

My family and i were in Norfolk on vacation. We had a small problem with a plastic plate that detached it self from the car. We got served really quick and we were not charged anything. After half an hour, we were on the road again. Two days latter, we could head bach home to Montreal, Canada a 700 miles trip. Thanks again Jared Milne and his crew.

They failed my inspection for my front and rear turn signals and windsheild wipers. Didnt comment on why the turn signals failed, just said they did. Then they tried to charge me 250 dollars to change 4 bulbs and replace the wipers. Absolutely not. My boyfriend works on cars and took a look at my bulbs and said they looked fine. Will not be coming back, gonna go get my car inspected somewhere they wont scam women!!

I have always gone out of my way to come to this location! They are always so kind an do not try and scam out of money, i recently worked with Terrell (hopefully i spelled it right) and he was very kind and gave me a heads up on stuff that will need to be replaced for next years inspection. Thank you guys!!!

I highly recommend to anyone looking for a great state inspection. My husband and i just moved here and was looking for a reliable place to go. It may have taken longer than I expected but this place did a great job keeping me updated with my car. 5 stars!

I cant never seem to be able to make a appt. Everything I try I am always told to try again another day.

Dropped off my car for a small repair, had fantastic service and everything went smoothly and at a reasonable rate. Definitely coming back