Easy browsing in the 3 level store without being followed around. When you need assistance, they are very good and genuinely friendly. Good pricing depending on which fabrics you choose. 1 stop shopping from pottery to sofas. Lights are modern and not cookie cutter. Great rugs, throw pillows and room accessories. Minimalist design concept with great offerings.

Beautiful store. Nothing is as it appears when delivered. Things are scratched and broken. Customer service is terrible. Sales people tell you one thing and the actuality is completely different. Stay away! 2 months later we still haven’t got the replacement.

Equisite & Excellent everyday furniture for Your Home ; its outta my budget but wow is it nice & well perfect; friendly courteous staff ; granted they need to sell the goods though ; quality products ; a lifetime warranty on the furniture frame body was mentioned & you can choose all upholstery fabrics on site ; they have a furniture maintenance service contract as well

Anne Laurie was so helpful and made it enjoyable to browse and ask numerous questions. She was very helpful. We should clone her! She help me . I enjoy the selection and time to browse. Great store many affordable gifts to buy for the holidays. Quality is excellent. Need to go and shop there!

My girlfriend and I worked with Senait to purchase a rug + sofa. We had a great experience with her as she was patient to understand our shipping timeline as well as our design needs. She was highly professional and easy to work with. I highly recommend working with her!

Hannah was amazing! She helped us put together our living room in a way I would never have been able to figure out on my own. We were from out of state and didnt bring furniture so she was able to expedite the shipping process so we could furnish the apartment even faster. We had a great experience!

Anne Laurie was extremely friendly and helpful throughout the whole process. I have communicated with her in person, via email, phone and she was very prompt and responsive in all ways. She kindly accommodated with my situation and set up the deliveries that matches with my schedule. Thank you!

Anne Laurie was fantastic. I went there to browse a couch but then I liked their outside dinner table and chair.She was fast, energetic and patient. She went above and beyond to help me with different options. Most importantly, she was really transparent about the process.Thanks!

Its been much longer than they said it would take for my furniture, and I still havent gotten a single item. No updates, no plan on scheduling my delivery, nothing. Im really disappointed and I regret ordering anything from here.

Staff was extremely helpful and answered all my questions. Fully knowledgeable about all their products and helped make recommendations based on my needs. I would definitely come back here again!

Came in needing to update my furnishings and had a really pleasant interaction with Anne despite the busy day in the store. Had to go home to review my space and gave a call back to the store a day later to confirm my purchase and Anne remembered my choices! Thank you dear. Wish they had more items in stock in the nearby warehouse so I could get my goods delivered quicker. Lovely store overall, pricing competitive with west elm, cb2 etc.

Amazing shopping experience. Everyone we worked with was a pleasure to work with. The staff is always there when you need them but never feel like they are too imposing. After spending serval months shopping around we definitely feel that eq3 has the best selection for our taste but more importantly the staff makes the entire transaction an enjoyable experience. Will definitely recommend!

Fantastic service by Anne Laurie: Shes knows the company and its products very well. Super friendly and professional. I would love to continue working with her in the future. Thank you Anne Laurie :)

Had an amazing time at EQ3 thanks to Anne! She was the sweetest and funniest person ever. I loved her energy and warm customer service. Definitely went above and beyond to help me. I left the store excited with a new dining table on the way, and a memorable shopping experience.

Extremely unprofessional and unorganized service, dishonest estimate of delivery, along with one of the most infuriating and inefficient delivery set up.We purchased entire dining, livingroom, bedroom set from here with expected date of shipment from 8-10 weeks.The partial delivery came in as incomplete, (ex: incomplete setup for wall unit/shelving, so we cannot even put them together), and the service was terrible, simply refusing to set up the furniture despite that we paid for the extra service. We had to show them the signed contract. They still opened up the incomplete setup for the wall unit/shelving, so we literally have screw parts/wooden rods randomly hanging out in our living room.Then, at 10 weeks, there has been no contact regarding remaining of the furniture. We contact the company/store, and it takes 2 weeks to hear something back. And the answer we get is all of the remaining order were never even pulled from the factory, and other upholstery furniture were never put into production to start with. Apparently they just found out the leg of the sofa is back-ordered.It is infuriating that we wasted 10 weeks just to find out that the majority of our order were not even pulled from the factory or even start with production, and nobody in the team bothered to update us, until we contacted them multiple times. I would never recommend this company.

Very happy with my EQ3 couch. Anne Laurie was excellent in helping me choose my couch, place the order and assist with ensuring a timely delivery. She was very attentive, personable and professional. Delivery personnel were also very kind and efficient.

I was greeted warmly at the door, directed where I needed to go, found exactly what I wanted. I have been in search for the perfect dining table chair and there it was so I bought two. Senait Gebremicael was so helpful and kind.

I worked with Anne Laurie and she was a delight. She made time in the middle of a very busy period to locate the pieces I wanted and get them ordered for me. I really appreciate her help and would certainly recommend visiting and working with her.

Amazing store with good quality products and services. The staff are really understanding and really help to set the vision desired by the client. Special thanks to Anne Laurie who helped us realize our vision for our apartment, with valuable advices and recommendations.

Excellent customer service so far - But I am not yet finished with theentire process -

Amazing selection of high-quality furniture for living, dining, sleeping or home office. The staff are attentive without being pushy.

Delightful shopping experience with Anne Laurie at EQ3.. superior customer service and the store layout and design are gorgeous.. strongly recommend and we cant wait for our high quality furniture. Lynne and Steve

We bought a sofa and dinning table from EQ3 recently. Anne Laurie has great customer service and provided us good recommendations for the Sofa and dinning table.

The staff was so attentive and nice. They made the experience of getting new furniture very easy and pleasant. The management is very on top of customer service.

EQ3 brings its Canadian politeness to NYC.If you desire timeless, simple elegant pieces for your home, then EQ3 is the store to visit.No matter how big or small your purchase, the staff (special mention to Anne A.) will make you feel that you are the most important person to have ever afforded them a sale.Go visit as soon as you can; if you cannot find what you want to purchase, the smiles from the shop assistants are free....and these will make you feel better!

Product was good but we basically got tricked by the sales rep. Thought we were buying a piece of furniture at a discount but ended up paying the full price. A total surprise and not a very happy experience

Anne Laurie has helped us buy 2 couches, a bed, and other smaller pieces (and weve referred friends and family to her). Shes been a pleasure to work with and full of helpful design and spatial advice, guiding us in the right direction. The quality of her work and the furniture is super high.

We have and continue to have great service at EQ3. Sinite is an incredible salesperson and has helped us every step of the way as we have been decorating a new apartmenet.

I first met Ann Laurie a few months ago to look for dining chairs. She let me test several styles and showed me a few options she liked that I didnt consider when I had style goggles on. I ended up getting dining chairs from another store but enjoyed chatting with her and visited EQ3 months later when I was looking for a chest of drawers. I bought the Marcel chest with her help. She is unflappable when dealing with multiple customers, entertaining and knowledgeable in design and a wide range of topics. Go look for her in the basement!

Hannah was so helpful and easy to work with. She was very knowledgeable and an amazing design sense. Lastly, she had good follow-up very patientthrough our deliberations.

Anne Laurie was the best! She was very patient and found an amazing sofa for me that was actually in stock! It was delivered within a week of purchase. Looking forward to getting more EQ3 pieces soon.

Comfortable shopping and three floors of furniture to explore. Senait was helpful in getting us an order on a backordered item.

Purchased a Dresser + Bed Frame with the help of Anne Laurie. Shes extremely helpful and accessible to reach. It was a very pleasant experience.

Anne Laurie was very helpful in getting us the couch and fabric we were looking for! EQ3 has a great selection of furniture so it can be overwhelming without having someone there as a guide. Ill update after we get the couch!

EDIT: EQ3 did offer a refund after about 2 months of back and forth over what was supposed to be an easy purchase of a dresser. I am ok with the outcome, however, I have to say this wasnt supposed to happen. Note that I was offered a refund and had it processed immediately (money was in my bank account the next day) only after I posted a public review (!) and I spoke to one of their managers (and also after that manager had the nerve to say that, you know, it was our decision to buy the dresser; sure it was - a fully functional dresser as pictured on the website, not a broken one). There is research showing that terrible customer service is profitable because customers give up after 2-3 phone calls without any result. This is exactly the approach taken by this company. I didnt give up and got what I needed, but a lot of time and energy were spent on holding them accountable to what they are obligated to do (deliver the right product or issue a refund if theyre unable to do so). I truly hope that their promises that theyre learned something out of this and will make amends have some truth to them. And I also really hope that my horrible experience was an exception (3 times an exception, as they sent a broken product 3 times). Cheers! Crate&Barrel will have my business moving forward, as their customer service is unparalleled (consistently).If I could give them -5 stars I would. I really wanted to like this company. We bought a dresser (the Marcel one) 2 months ago. It came broken 3 (THREE) times. An absolute nightmare. Every time the delivery team would get to our home and wed crack the box open, wed see a dent. The drawers would not function properly, the wood would be dented, random nails would pop out from the furniture. EQ3 blamed it on the shipping company. I wont argue with that, but in the end it is the responsibility of the company to ensure a smooth process and delivery of the product from start to end. Customer service is either incompetent or trying really hard to not help you. Weve send upwards of 30 emails trying to get the issues fixed and called more times than I can count. Hours and hours of time wasted to get at least part of our money back to no avail. I never thought ordering a dresser would cause us so much anxiety and stress. It wasnt cheap; we cant afford to go get a new one without a refund. I simply cant believe this is happening and I have never before in my life dealt with such behavior and complete disregard for a customer when it was clearly, without any doubt the companys fault. I will, of course, never consider EQ3 again and I wish other would not either. At these price points, theres plenty of other brands to choose from that do not treat you like complete trash and make you cry because of how they treat you when you ask that you be refunded for a broken dresser. We will likely get in touch with our bank to try to recoup some of the cost because talking to these individuals is worse than talking to a wall. Shame on you, EQ3. And I hope you either clean out your act or go out of business.

Our salesperson Ann Laurie was extremely Patience with usWent above and beyond to help us. The furniture selection is great and very fair prices.

I recently ordered the bedroom selection from EQ3 New York. We like their product design, simple, pratically with good quality. We worked with Anne, she has been very helpful, and always be there to answer our questions via email and phone. We feel like we will always having a person there to help us if we have any questions during the purchase and after the purchase as well. Generally, we recommend the product and service to our friends!

This being my first big move, selecting furniture items that are functional, fun, AND cohesive proved a greater challenge for me than I had imagined — until I stepped foot in EQ3 and was met with an amazing, knowledgeable staff!! Truly wonderful service and products at EQ3...and I’ve visited many furniture shops. I worked with Anne Laurie — she is THE BEST!! Without her creative eye as my guiding light, I would still be searching in the dark for living room furniture. She is not only patient with her clients, giving them all the time they need to decide on the right piece, but she truly listens to her clients aesthetic preferences and gives great attention to detail. I will definitely be returning to EQ3 and Anne Laurie for my future furniture needs!

Very sharp / modern design, and most importantly, very friendly and helpful staff!

I did a ton of research to try and find a well made, and good looking modern sofa. I bought a sofa from here and received it a few weeks ago. I was told the delivery would be 3-6 weeks. It took 6, and showed up in perfect condition and the delivery was very strait forward and easy. In the store I was helped by Anne Laurie, who showed me several options and went through different delivery times and fabrics to help me find what I was looking for. I am extremely happy with the result. I ended up with an Oskar Sofa in Eva Haze fabric. The color is beautiful, the sofa is firm, which is exactly what I wanted since I have lower back pain. All around, I would highly recommend a sofa from EQ3!

How often do you feel like writing a review after going furniture shopping? If youre like me, then that would be never. Well, if youre also like me, then youve never met the gem of Chelseas EQ3, and that is Quint. Knowledgeable, helpful, professional, patient... Such solid expertise, great attitude, I mean it, an absolute gem. I will be back after this incredibly refreshing experience. Thank you Quint!

Anne Laurie provided great service both in showing us options at the store and in deciding on and purchasing a couch. We couldn’t be happier with our experience!

Always have amazing experiences in this beautiful store. Both Senait and Hanna were so kind and helpful. We love coming to EQ3!

I am not the best shopper as I have too many questions and can become indecisive. So it was with some trepidation that I called EQ3, Chelsea as I hoped to get free delivery and product advice on some items I had a fancy for, but was still a little indecisive- the EQ3 Call Center had said we have no free delivery offers but try your local store. I did. Enter Miss Anne Laurie, Design Consultant, par excellence.Her product knowledge, warm intelligent persona and genuine interest in my design needs made my phone call an absolute pleasure. As one who often hates shopping, especially online or on the phone, it was a real privilege to have the expertise of this young lady. Does every EQ3 store have an Anne Laurie? They should have. So excited to get my new furniture and can’t wait for my next curated shopping experience-thanks for speaking to the manager who agreed to the free shipping!If you want to have a joyous and MAGICAL shopping experience I suggest you get Anne Laurie. There’s only one.

Great customer service and furniture!

Had a great experience buying a couch. Joshua was helpful and informative without being at all pushy.

All perfect. Nice furniture, nice people, reasonable price

It is actually unreasonable how much I like everything in this store. Its a perfectly crafted mix of design and practicality. Its like a nicer Ikea with out all the assembly, or a more European muji. Somehow blends modern and rustic and its an absolute trap for me, the longer I spend there the more things I add to my cart. Its not even overpriced! I could outfit my entire place here and be very happy.

I was very pleased with the level of service and attention I received while shopping for a new sofa at EQ3. I had pretty much already made up my mind that I wanted to purchase from EQ3 based on the quality of their products, but the in store customer service I received solidified my decision to go with them. EQ3 is definitely pricier than some of the more common brands from whom I have previously purchased, but you have to understand these are high quality products that are built to last, and clearly this company cares about making sure their staff is knowledgeable of their inventory and helpful to customers.

Had a great experience at EQ3 today. Met Anne Anzarouth. Polite and knowledgeable, she helped me pick out my Oskar leather sofa. I cant wait till its delivered. I have no doubt its gonna look fantastic in my space. Thanks to Anne and EQ3. I recommend them to anyone who wants high quality pieces of furniture in their home. Paul G.

My first time visit to this store was delightful . Lila was a wonderful sale representative. She was patient, informative and professional! I was very impressed with the collection of furniture, mirrors, rugs, etc. Although I’m still looking at other stores and options, I definitely plan to revisit your store and strongly Consider the bed that I picked out. I also plan to tell my friends about your fabulous store. By the way, my name is Deborah Spearman due to my divorce. I just haven’t changed it yet on google.

Modern furniture from our neighbors up north.

I had a phenomenal experience ordering a couch which for me is a MAJOR purchase. Joshua went above and beyond to cater to my myriad questions. HIGHLY recommend the store. Joshua Is the GOLD standard in product knowledge and customer service!

They have really nice, minimalist furnishings at very good price, but almost everything needs to be shipped from Canada at 4-6 weeks lead time, and I ended up waiting in the store for almost an hour to know of that.

Sales staff is top notch. Every single one was friendly and helpful.Selection is great and beautiful.

This is a very friendly furniture store. I walked by many times before going in, and I was quite surprised by how much I liked it. All the store associates Ive interacted with were very helpful.

Visited the EQ3 Showroom in Chelsea, NYC. After shopping around for a sofa for almost 8 months, my partner and I had searched at West Elm, CB2, and independent furniture warehouses, and we were so impressed with the quality and design of the options at EQ3. We worked with Senait, who was hands down the best design consultant we could have imagined. Senait worked with us to answer all of our questions, and helped us find the perfect piece that met our wants/needs. Rave reviews for EQ3 as a whole, but particularly for Senait!

Went into EQ3 and worked with Laila - she was extremely helpful and walked me through all the sofa options and fabrics, and it was a very pleasant experience. There is hand sanitizer on arrival and minimal people in the store. They have a great selection of stuff and i ended up walking away with a great dining table from the floor and some bits and pieces. Now just gotta work out what else i need! Will be back.

My partner and I were looking for new dining room table chairs and had come across EQ3 while driving home from work. We immediately feel in love with the aesthetic and made our way downstairs to look at chairs. Laila, our sales associate, was very helpful and beyond accommodating.

Loved the atmosphere. Friendly staff. I purchased Merimekko’s bowls and plates which were on a huge discount. Will visit often for home interior inspirations.

Interesting, but you need to check if this is your cup of tea.

We walked by the store, immediately attracted to the clean modern design, and when we walked in we were lucky enough to work with a talented decorator/ sales person named Quint, he made our visit really enjoyable. We needed some help finding an area rug and pillows, and he was a natural, he totally understood what we wanted and helped us pick out a gorgeous rug and pillows. Good and personable help is not alwaYS easy to find, and shopping for your home can be overwhelming. We highly recommend checking out EQ3 and to look for Quint, he has amazing taste and is low key cool.

Recently shopped at the EQ3 store in Chelsea. Monica L was amazing. No hard sell. She knows her stuff and was an absolute pleasure to work with! I was able to find the perfect piece of furniture for my apartment.

I have had the pleasure of working with Ann Laurie over the Black Friday weekend. Not only is she expeditious and incredible knowledgable but her voice is so calming that she puts you at easy!!Ann Laurie is an amazing person an I so appreciate all of her help!!!

I received excellent service from Anne Laurie who looked after me, it was my time with her that made me chose the EQ3 suite over similar options from ABC home and Kardiel

The staff at EQ3, namely Quint and Clinton, went above and beyond from the moment I stepped into the store until my sofa was delivered. Their service and kindness was beyond what I could’ve anticipated, and even with a few hiccups in the process they remained extremely patient and helpful. The lasting impression of my customer service experience coupled with the gorgeous, well crafted sofa, will have me returning to, and recommending, EQ3 for any furniture or home goods!

I found a simple and modern furniture here. I set it up for a 65 inch television in my living room. Of course the table itself cant be ignored. I happened to pass by this shop, but the product was exactly what I was looking for. Thank you for Lailas kind attendance and Mr.Clintons quick response.

We had a great experience at the NYC store. Laila was very accommodating with helping us pick out a cohesive dinning set and rug. Very knowledgeable and friendly! Thank you!

Great design, affordable prices and very friendly staff. Highly recommended.

Furniture is too high priced an expensive for my taste

We had horrible customer service with these people. After we paid $1,100 for one of their media consoles which the sales person repeatedly assured us was in stock, they spent the next 9 weeks (on a 4–6 week delivery window) lying to us about where the product was until they finally admitted that they had no clue about our order and told us to request a refund.

One of the best places for modern furniture

EQ3 NYC was the best furniture shopping experience I‘ve ever had! Sales staff were super patient with my many questions and respectful of what a significant purchase it was for me. Quality and price far better than anything I’ve seen in any other stores. Thanks to Clinton and Senait! Can’t wait for the sofa to arrive!

The quality of service I received at EQ3 was superb. Senait’s expertise in design, her friendliness and desire to please was extremely helpful. I was so happy I brought photos of the room I needed furniture for. She displayed great enthusiasm in what I was trying to accomplish in my decor. In addition, I brought to her attention a discrepancy in the tagged price of the table on the floor which was less costly than the list price. After a follow up on the cost was conducted I was not disappointed. I was extended the courtesy of paying the lesser amount that I had originally seen the table priced for. This consideration afforded to me proved EQ3s commitment to their customers. All that I experienced is greatly appreciated.

Amazing customer service! Laila was very helpful and patient with all our questions. Were thankful for her assistance.

You guys have beautiful merchandise!!! The store looks beautiful and super clean and homey atmosphere. Super easy to shop.

Beautiful furniture and very helpful staff.

Id been walking by this store for months now but hadnt actually gone inside until we began furniture shopping for our new home. Great selection, reasonable prices, and all the staff were genuinely friendly (and patient!).

Amazing shop with a lots of gems with reasonable price and great costumer service!

Very helpful service. I was surprised they have plenty of items that originated, at least by design in Canada.

Had an exceptional experience with Anne, who went above and beyond to help me design my new apartment, and was also really warm and fun to work with. Highly recommend working with her and the rest of the 7th Ave. team!

All of their selection is simply outstanding, every time I walk in I leave with lots of goodies :) and on top of that everyone working there is extremely nice and helpful!!!

Joshua, Monica, and everyone else at the NY showroom were very helpful and helped me track down the piece I needed for my client.

Layla was extremely helpful and friendly during my recent visit to EQ. She answered all of our questions and helped us with our order. We’ll definitely be back in the future and will look for Layla!

Seamless customer experience. Monica was very helpful with picking out fabrics, pricing and ensuring we secured our order to make the shipping deadline we wanted.

Super kind staff! Great furniture pieces, a great place for inspiration even if youre not ready to buy. Nice home accessories and good prices. Furnishings are very modern and well designed.

Fun to walk around in

Great experience and very knowledgeable. Made the process smooth and easy!

Laila was wonderful to work with and has been very communicative regarding my order. I cant wait for my new couch.

Service has been terrible; they wont call back or update on the status of my order for delays. False promises of delivery - bait and switch. The onus is on me to take full responsibility of their fault. Lack of courtesy and time is clearly their motto! I dont want to call out some associates but clearly EQ3 management need to look into.

Such friendly staff and great quality furniture at a fair price. I cannot wait to get my order delivered!

Great place, loved the service, wide variety.Would 100% recommend it to all my friends

Lots of quality furniture and decor options at good prices, with a very friendly and helpful staff.

Lovely staff! The merchandise looks well put together!

Interesting things but $$$$

Very friendly staff! I love their stuff, it makes me want to come back for more furniture.

Senait was amazing and very knowledgeable

Great service and follow up help.

Great service, really helpful!

A lot of great and modern furniture in the store! Loved the couch and bar stools that I bought thanks to Robert White, the store manager, who was very helpful in the process!