Josephine did a great job with my eyebrow wax and tint! She was warm yet professional, patient, and informative. The other staff I encountered were friendly as well. Thank you!

Would not recommend coming here at all after what my friends experience something I would not expect especially from this store . If we go in to look for beauty products to elevate our sled esteem then we shouldn’t be stereotype of stealing the products. Having the security guard follow them every where they go while there was more people in the store. Especially telling the head Manager there and not saying anything . These type of actions are unreasonable!!!

HUGE shout out to Alana at the salon! I have extremely thick and long hair and she did a fantastic job thining it and recommending the best products for my dry hair! She went above and beyond!

Book with Andrea Brown at the Ulta salon in Bellevue! She did a WONDERFUL job. She is so fun to work with and really tailored the experience to me! I will be back to see her again soon!

I had to leave a HUGE shoutout to Wyatt and his team. Wyatt is ALWAYS eager to help his customers and literally everything he has recommended to me has turned into my favorite products. Their team is very knowledgeable and helpful. Wyatt actually saved me money on my makeup routine!

We stopped to buy make-up for my daughter. The young lady who helped us was so sweet she didnt just stick to one kind of make up. Very personable!

Shana did my daughters hair and I was impressed and decided to return. Today, I enjoyed working with Shana for my first curly pixie cut and Kayleigh for my eyebrows. Staff is very sweet. Will be returning :).

I called at 3:30 to book an appointment for eye brow waxing. I asked if there was availability today and the the lady on the phone said they didn’t have anything until 4:30. I gave my information and she said “okay, we’ll see you at 4:30”. I drive 15 minutes to get there. Once I was there an employee that had seen me standing at a station stopped after I said “excuse me”. She took me to the appropriate station and asked me to have a seat and said “they’ll be right with me”. After waiting for an additional 10 minutes I had to call the store’s number to get some assistance. Someone came right over to answer and I told her “it’s me calling” and that I had an appointment at 4:30 for my eyebrow waxing. Five minutes later she appeared with another employee who just stood there so I don’t know why she came. However, the initial lady who went to “check on things” said she had a mix up when she scheduled my appointment and that they could do my brows but it would be in another hour. When I said “no, I have to go” all she said was “okay”. There was no apology, just “okay”. This was handled very unprofessionally. That will be my first and last time seeking their service.

Ulta is awesome. Great service and good prices.

I loved Ulta! Im a total noob when it comes to makeup, plus I have very sensitive skin. They were able to help me find everything I might need. Wonderful, friendly staff. Will definitely go back.

After about 4 minutes in the store a tall young lady with darker hair approached me and offered assistance. She showed me where to find what I was looking for. She stayed and answered questions. I wish I had gotten her name, she definitely deserved a mention. Sales associates from other stores could definitely learn from her. If the young lady that helped me look for tweezers see this review, I appreciate it.

Just left Ulta in Sawyer Brown!!!! Super Fantastic customer service!!!! I wish I could have captured the name of the 3 ladies that helped me..but none the less... I will return!!

Great selection. Good prices

My wife lived it friendly staff and great deals

Very nice people work there.

Very helpful staff and I like the wide selection. Adding The Ordinary to the store means Ill be there a lot :)

WATT IS AMAZING! BEST SERVICE EVER THANKS! great recommendations

Ultra is always the best place for anything beauty related. The staff are welcoming and helpful with many personal recomendations. They have a wide variety of mainstream brands as well as many natural, vegan and sensitive skin options! Been my go to place and will continue to be!

I love the friendly employees who are happy to help, yet dont feel smothering. The selection is amazing!

I cant wait to get back in the store...

Great service over the phone, but in store was first cold and disinterested, then offensive and rude. There are so many places to get descent service, this is not somewhere you want to put your trust in to take care of you. If you have no choice, at least avoid Lacey if possible.

I almost left without purchasing my products because of how much they were harassing me at checkout about the credit card even though I had already said no about 4 times. Not everyone is in a position to want to be opening a credit card regardless of the benefits. One “no” should be enough for them to drop it.

Large selection of products. Fair prices. Sometimes its hard to get help from a staff member. They seem to be low on staff during weekday afternoons.

Great products and friendly, professional staff

Veronica cut my hair, she rescued a disaster and turned it into an amazing make-over. She was very engaging, focused and detailed. I love my haircut. Highly recommend.

Hailey is an AMAZING hair stylist! She is professional, respectful and incredibly smart! Her customer service ethic is outstanding. She really cares about you, the client, and wants you to be happy with the results. She is so creative; an artistic scientist! I feel so lucky to have found Hailey at Ulta, and I would highly recommend her to anyone and everyone!

One person in particular was very helpful. I dont remember her name but she had long dark curly hair. She was very very helpful.

Always been an ulta girl, but today I came in after a bad waxing experience and Sharia was beyond helpful. Thank you so much for being so helpful and understanding and finding me the right stuff to touch up my eyebrows to fix the problem.

The employees are always helpful. They take time to explain what you are looking for 😉😁.I cant wait to get back in the store...

Its great!

Staff help is minimal, gotta flag them down if you want help. Everything is everywhere, messy testers, trash in displays, salon area is nice. Mac staff wont talk to you unless you look like you can afford Mac products. Cashiers are nice though. Overall, big store, has good selection.

This store is beautiful, well put together and clean. All of the associates are very sweet and helpful. However, my compliment today is for a girl name Sarah. My friend and I began by asking her a few simple questions. Because she was so helpful, we ended up asking her multiple questions and she walked us around the store for an hour and a half. We ended up buying most of the things she recommended and we love all of the products. She was very sweet, patient, knowledgeable and VERY helpful. You can tell she absolutely loves her job, as she is very good at it and wore a smile the entire time. She made it feel like we were talking to a friend, rather than an employee. I would definitely recommend this store and I will definitely be back.

I dont know why they mail out coupons.Every time I try to use one, they tell me I cannot use it for whatever I am buying.

Clean store.

Not normally one to write reviews, but I will today. Went and bought some new makeup. The girl helping was very kind. They told me if I wanted to return makeup to give them my phone number. I declined because I knew I wouldn’t need to return it because it is the makeup I wanted. Unfortunately, when I got home, I realized the makeup I bought, which the employee picked out herself so I did not look inside, was already USED. Ok, every other place you buy from, gives you a receipt, and if you want to take it back you bring it with the receipt. This place ONLY lets you return it if you gave them your phone number. I understand policy etc. But in this case, THEY should be responsible because I did not physically pick out the makeup, the girl helping me did - it is not my fault the makeup was already opened and used. Staff was very unhelpful on the phone and really could careless since I didn’t give my phone number. They gave me USED makeup. Just ridiculous. Will not be back here.

I had my hair cut & colored at Ulta. I always thought that when you pay for a haircut & color, theres no additional charge for your hair to be blown dry. Not the case. I was charged for my hair being dried. I got a root touch-up & highlights, a cut & my hair dried & it was $175!! I liked the stylist fine personally, but if Im going to pay almost $200 to get my hair done, its going to be by a master stylist!!

The store is nice & staff friendly but DONT go to the salon! Try a different Ulta location for salon services.

Great beauty supply but if your not careful you will pay more than you could get some items at a department store. Their sale items are normally a great deal.

Luv this place 😍 for my wife and for me

Staff was pretty unhelpful. The cashier greeted me which was nice, but the associates walking around the store did not say anything to me. When I finally found one and asked for help, I got a short half-answer to my question. They seemed more concerned with trying the products on themselves than helping customers. I ended up leaving, unable to find what I was looking for. This location is close to my house but I wont be coming back.

Hung up on 10 seconds into the call.

This is for Ulta Beauty Salon in Bellevue. Hailey was amazing. She is talented and tuned in. She didnt rush even though it was late. She gave me a great cut and style salon service which was a supremely pampering experience. Highly recommended!

Upon entering the store, I was not greeted. I was in the MAC area (front of store by the door) for approx. 10 minutes and no one greeted me (even though two people walked in a couple of minutes after me and was greeted and escorted to where they needed assistance). It was until I turned the corner to search for fragrances, a nice associate asked me if I needed help looking for anything. As I was in the fragrance area, there where two other associates standing and talking. Neither asked if I needed help. As I started to walk towards them, they looked at me and proceeded to walk to another part of the store to continue their chat. The cashier was very kind. However, as a first time customer and giving this store a chance after reading the reviews, I understand the others concerns. I will not be back.

I spend over $40 at ulta for someone to do my makeup for prom. the makeup artist asked me what color i use for my eyebrows and i said a medium brown...she picked up at blonde. oh but it gets better, i tell her i want a natural eye shadow and she gives me a smokey eye. then she makes my eyeliner wings 2 completely different lines. everything on my face was the complete opposite of what i asked for, but in the end i go home, take all of it off and redo it myself, $40 down the drain i highly recommended not coming here.

Great selections, in stock of most of my fav products. Convenient to pick your absolute favorite colors, before you buy!

Nice shop in the new shopping complex!!!!! They do have lots of mens perfume!!!! So, dont get confused with only ladies in the shop.... its a neat shop with so many options to choose from (for ladies)...

Terrible service on 4/21. Two associates at the register were talking w a customer who just got her hair done. The girl on the register was RUDE! Terrible service. I had great service on Friday. Today was a complete 180. Customer service = 0.

Honestly, I never take the time to leave a customer review but this experience was so bad I had to make people aware. As soon as I walked through the door, I was seen as an inconvenience. I made an appointment online for a haircut and a makeup lesson that I was really excited about. I never take the time to actually do my makeup properly so I was looking forward to finally getting advice from an expert. I fully intended to spend at least $150 or more on services and products because I decided it was about time I look my best. I walked to the back to get started on the haircut only to be greeted by a woman who complained she had not had a break yet. She asked me to wait in the seating area while she walked to the back with her friend. Soon enough, she walks back up front and takes me to wash my hair. The entire process was just so awkward because she barely said anything to me. It was extremely obvious she just wanted to be done with her day. And honestly, I can empathize because I’ve been there but at a certain point you have to fake it until you make it at work. She moved so slowly that we didn’t have time to do the makeup lesson before closing. I was concerned that we wouldn’t have time for both when I booked the appointments but I figured they wouldn’t let me book it if it wasn’t doable. I originally booked the haircut for 3:00 pm and the makeup lesson for 4:30 but when I received my email confirmation it had it set for 4:30 only. Anyways, I mentioned that I would like my eyebrows waxed once I found out I couldn’t do the makeup lesson- this was the worst part. The lady who did my hair told me to wait at the brow station for Unique. It was about 40 minutes until close but they said she had time so I listened to them. I made it clear I would not get one if I was going to tie anyone up. Unique comes around the corner and says “you can sit here,” indicating I should move closer to her. So I pick up my stuff (which included my purse and an Ulta bag) and set it next to my chair. Unique walks away to grab her friend who came in to get her eyelashes done. When she comes back, she said “Oh, so you’re just gonna leave your stuff all over the floor?” I said “Where else would you like me to put them?” At this point, I did have an attitude but only because of her sheer lack of interest in treating me like a human being. She waved and said “the hooks” with a roll of her eyes. I didn’t notice them before but I moved my stuff only to make the process go faster. She starts talking to her friend with her back to me and says “Girl, I’m gonna have to do her eyebrows first I guess...” After that, I was just done. I got up and said “You know what I’m just gonna leave. Thanks.” She replied with an “Mkay” and rolled her eyes again. I’m specifically naming Unique because that kind of behavior is unforgivable in customer service. I am not an entitled woman who hasn’t worked a day in her life- I’m in customer service as well which is why I’m so mad. I work hard for my money and I want it to be spent well. I looked forward to feeling good about myself today but left feeling as if I should have never bothered with the effort. I am never going back to this location.

Hailey did my hair an it turn out great. Great experience. She was very sweet an kind person.

They have a great variety of brand cosmetics; even a few Mac products.

Staff was very helpful. You can test almost every product. I left with 4 items and spent 24 bucks.

Great assistance!

Eunicke was very helpful. Great experience!

I overheard a young lady Veronica, who to my surprise was the manager, talking TERRIBLY about another customer from earlier in the day. Specifically about the way she was dressed and how horrible her makeup was. I know I wasn’t the only one who heard her, as another customer and I discussed it. I wish I would have spoken up at the time, but I was so uncomfortable and honestly in shock in the situation. Before this happened, I kept wanting to ask her for help but she was too busy on her phone to bother looking up. I was able to find what I was looking for thanks to a helpful girl in the salon. The girls working in the salon were very nice.I heard this was a newer store so I figured I’d give it a shot, but I’ll just stick with the store I had been going to. Or Sephora.

Wonderful staff members, great prices, perfect parking

I spent to much but its a great ace to buy cosmetics

Nice selection of makeup but crowded, staff was so-so, didnt feel warm or welcoming by staff and was a bit of a wait to get some help with matching makeup but other than that I left with what I was anticipating on purchasing. Will probaly order online from this point forward though.

Wifey loves this store. I could care less, but shes happy, yo girrr gonna be! Hook up yo squeeze with some makeup sleeze!

I love Ulta for their rewards program. This particular location is poorly managed, and until about 3 weeks ago- all the shelves were empty. Now they have stock but no one seems to know what they carry or where it is. I walked around the store looking for a lip care kit for 45 mins, two employees told me they didnt carry one, and I finally found one on my way out... On my own.... In the Ulta brand ffs. SMH.

Very high. Most product is sturdy some not so much

I made my first visit to this Ulta location on Tuesday July 3rd 2018. This store carries MAC products and had 2 MAC artists working. They were awesome and helped with a few items. Just genuinely nice. So many times the staff at Ulta locations are rude and vaguely snotty. Not these ladies. Can’t say much for the other staff. No one offered me assistance. This store was well stocked. I was able to get my Sebastian Shaper Plus buy 2 get 1 free. Always a great deal. And received a couple of freebies for my effort and went platinum with my rewards. Overall better than many locations and exceptional MAC help!

They have very friendly and knowledgeable customer service employees you can try samples of products and if you buy something and dont like what you bought with your receipt you return it within 60 days of your purchase you cant beat that

This is the first Ulta I have ever been in and it will be my last. The store is already small so when I walked in NOBODY said anything to me and I had to ask for help for a makeup match. They were literally standing there looking at me crazy. Then when I got offered a robe or blanket per my purchase amount I wanted a throw just to get home and it was a robe!! PAY ATTENTION !!!!!! Horrible customer service!

When I go I always find what Im looking for.

I was very disappointed with the nonservice I received today in the bare minerals section. I went to Ulta planning to spend about 100.00 in Bellevue The young lady in that department directed me to some sponges which were not there for the makeup application and did not explain what to do when they were out of the color of lip gloss I requested. NO hello, no greeting no can I helpyou? Just a brush off. I went to TJ Maxx and found the exact same thing and purchased 60.00 worth of bare minerals there with friendly service. Advised the manager. Please dont be jerks to your customers.

Great selection of products and very nice staff!

They have a large selection of different kinds of beauty products for those people that think they need it.

The spot to be if you love looking beautiful. Even has a salon inside!

Always a good place to shop. Employees are always very helpful!

Nobody acknowledges you or offers help. Cashier was also rude, no hello or thank you. Can buy products for less elsewhere.

Incorrect pricing. Difficult customer service. Uncomfortable environment

It was cool, but the overwhelming scent of cologne and perfume was a bit disorienting.

Gotta love Ulta. Very nice new location.

Ive worked at 5 Ulta locations, and shopped at many. Ive never experienced such poor customer service with cashiers as I have at this location. My recent experience at this location has made me decide to never give Ulta my money again.

Prices are fair. Good selection.

Excellent service, employee very helpful

Staff doesn’t greet you when you enter the door. Staff stood at the front talking to one another and didn’t offer for assistance. Frustrating. I’ll order online next time

Was hard to navigate being a guy. But prices were fair and I did get assistance from an employee.

Dena is wonderful!

Employees are very rude! Walked in and they were laughing talking about my appearance

Great variety and brands

Very nice and helpful

Friendly service, great coupons

Helpful staff

So bad service, they’re not helpful,and not professional

No customer service working phone number!

Staff is very rude walked in and nobody greeted me.

Helpful staff

This store has everything

Rude

All very tidy and attentive staff