Ive always had good experiences at this dealer, where I bought my CR-V over ten years ago. But today I seemed to have gotten a new service clerk, and his service left much to be desired. I asked for a headlight alignment since my husband had replaced the headlight assemblies on my car. The clerk had to ask how that would be done, another clerk said the tech would look at the lights and decide if they need to be aligned. When I returned to get my car, my clerk said he didnt know if I wanted both lights aligned, so he just had the one straightened. Um... I said I wanted them both aligned, and theres a standard for aligning headlights. Anyone can google it and see what it is. I decided Ill see if the lights are right once its dark out, and if not, Ill return and ask for it to be fixed at no charge. Second thing: the clerk gave me a quote of $228 for replacing the spark plugs. At pickup, the total was $340. He said he didnt quote me for the parts, but even the labor was higher than $228. Anytime Ive been quoted here before, the charge has exactly matched the quote. This was not cool. People dont just have hundreds of dollars laying around to spend last minute on car repair. Lastly, a little thing that he fixed when I asked, but they didnt run my car through the car wash, which has always been standard. Crest, I know its hard to get workers right now, but this kind of service will lose you your reputation of stand-up, reliable work. Next time Ill straight-up ask for an experienced clerk so I can get the kind of service Ive received here before.

UPDATE: after posting an initial review of my experience, I was contacted almost immediately by Chad to discuss the services provided and clarify what needed to be completed ( headlight bulb replacement ). Without delay, adjustments were made to my invoice and I was scheduled for the next morning to have the service performed - first customer there. I would say, within 30 minutes, Chad had my headlight bulbs replaced and ready to go. I mentioned in my previous review how my experiences had always been good with Crest Honda, but this course of action takes it even further, leaving me more appreciative. I am good to drive again in the dark without concern, thanks to Chad and the team.**I would also like to mention that Chad contacted me in the evening regarding the matter, which to me, shows true compassion for and commitment to his customer’s well-being and satisfaction with their service. He’s actually who first helped me when I started bringing my car to Crest Honda years ago. Thank you again, Chad, for all your help, and I hope other patrons realize this as well. All the best.

Zac Harris is the man. Friendly and professional. Helped me interface with my third-party auto warranty to cover the cost of my repair which made it very easy on me. Quality work, will definitely return!

I will always go back to this Honda for service. They are kind, quick and thorough. Ken was my service guy and he went above and beyond to ensure that I was taken care of, the price worked and kept me updated. Highly recommend using their service. Also- getting your oil changed at this Honda is cheaper than going to Jiffy Lube!

Crest Honda always puts the customer first! Their attentiveness is top notch. From Zac to the men who serviced my car, I was treated like I am valued. In my opinion, customer service and affordable prices are what makes a difference!Thanks, Crest Honda! 👏

We purchased a new Hondas at Crest this year. This was my first time working with the Service Department. I arrived a few minutes before my appointment time. Zack came over to offer assistance. He answered my questions and said he would have the maintenance completed in about an hour. (That was less than I had been told over the phone, so good news.) He motioned that I could wait inside and he would come and get me when the vehicle was finished. In under an hour the car was completed and I was finishing up. No charge, since we bought the 3 yr. maintenance agreement. He also had the SUV washed. Another nice surprise. He helped me reset the alerts on the dash and I was on my way home. He was professional, courteous, informative and a genuinely nice person. Thank you, Zack! Thank you Crest Honda!

Crest Honda on Rosa Parks Blvd Nashville is an Amazing place providing Amazing service!!! Kevin and the team are great in the service department! This is the only place I take my Honda for ALL service needs!!!!

We trust you guys and have always been treated with courtesy by a friendly and knowledgeable service advisor. Our cars problem was diagnosed quickly and the repair was made within a reasonable time. This visit was kind of expensive but considering we have had our Accord for seven years and this was the first real repair outside of normal maintenance we are not complaining. We have always used Crest to service our Honda and we will continue to do so. Our next car will also be a Honda mainly because we have been so pleased with the quality and reliability of the car and the quality and reasonable pricing of the service we have received at Crest.

I very much appreciated my recent service session at the Crest Honda dealership nearby MetroCenter in Nashville, Tenn. Customer Rep Ryan Kimpton could not have been more helpful and understanding, and indeed he and the service crew precisely pinpointed my vague concerns about some of my Ridgelines non-routine behaviors. Ryan kept me posted every step of the way, for which Im grateful. Let me also mention that Crests online service-reservation, work-authorization and payment systems worked flawlessly in my case, and this level of efficiency greatly expedited the entire process. I look forward to returning to Crest for service of my 2018 Ridgeline whenever the need arises.

Service on Crest Honda by Tyler Harris, Thank for your very professional service with very amazing technique skill and warmer manner. I am keeping doing business with Crest Honda.

The Service Advisor Kevin Owens was responsive, professional, kept me informed and helped me get my car repaired. I always feel like I get the best skilled mechanics at Crest. I can do somethings myself but for anything serious Im going to let the pros at Crest do the deal.

Crest has always been good to me. I bought my first new Honda from them in 2015 and they won me over with how they treated me as a customer. They have always been professional & prompt. Their service and parts departments are top notch and friendly, and I am a fairly regular customer...I wouldve given them five stars out of five, but during my last service visit, their shuttle service failed to contact me like they said they would about picking me up once my car was ready that afternoon. I had to get my wife to come and rescue me at work, and take me back to the dealership so I could get my car back.🤷‍♂️Sorry guys, youve got to earn all five from me now that youve spoiled me in the past! 😎

I was really worried that my car was having a bigger issue than what it actually was. Ryan got my car in, diagnosed, and the issue resolved within a 3 hour window, which I loved. They explained how billing would work and while I misunderstood a piece of what they told me, they were happy to walk me thru it again so that I made sure we were all on the same page. I will be happy to take my car to them again in the future.

Kevin was so nice and friendly! Best service experience I’ve ever had! They gave me a great value and my oil was changed in 20 minutes. Highly recommend!

Scheduling and drop-off were easy. Technician was transparent about what needed repairs and what didnt. Total time from drop-off to pickup was less than one business day. Well worth it.

I was certainly pleased with Chad...his professional manner, respectful treatment and seemingly technical knowledge. Id request him each time. However, I hate being forced to review via Google. See what you can do with that.

They were on time and professional.The gentleman who talked with me didnt try to sell me anything I didnt need.To my knowledge they did the job thoroughly and professionally which ensures me that Im not likely to have any unexpected problems in the near future.

Really enjoyed my purchasing experience. This was my first car purchase and never felt pressured or misled. Juan was incredibly friendly, informative, and helpful throughout the process. If I needed to purchase another car in the future, I would definitely consider Crest Honda.

I never have an issue with the service I receive. Even if something comes up, they will make it right. I have never felt price gouged or manipulated as I have at a different Honda dealership. I drive out of my way to avoid the robber barons that are closer to me.

This is my second time going to this place for my car maintenance. People are nice and friendly and i trust them with my car.

Pleased with service and our service person. Pleasant atmosphere to wait while car is being serviced! This was the 1st oil change for our new CRV. My only complaint - We had an appointment at 10:30. We arrived at 10:20 and left at noon. Seems a little long! Monday may not be the best day! Well choose another day next time.

I was returning to my home state Florida and needed an oil change ASAP..I called service and they got me in the next day...early morning which worked great since I left by noon. Not only did they change the oil but looked and checked if anything needed attention to ensure a safe trip back home. Thank you Crest!!

After leaving an appointment in Green Hills, I had hit a curb from the sidewalk and ruined my tired. AAA came and put the temporary tire on and I called Crest Honda. I was immediately able to take my Honda Odyssey in for a new tire. I waited only a short time, received my new tire which was chosen to match my other tires, and was on my way. I love Crest Honda’s Service Department. Great for regular servicing and in an emergency situation.

The sales staff was awesome, especially Caleb Whitehead. He was very professional and patient as I made my decision. He was very accommodating and far exceeded my expectations of the typical sales person. He worked within my budget and now I have a beautiful 2021 CRV. He even took the time to drop my new car off at my home.

Absolutely loving having Chad as my representative!! He is just as friendly and informative in the morning as well as the afternoon!!

Ive been using Crest Honda for over 15 years. Im using my 3rd Honda car and mini-van since using them. Great service for repairs along the way and always transparent about their process.

I was promptly greeted and the work was completed equally fast.

They were very quick and communicative about servicing the car I was driving. They pretty much assessed and diagnosed the issue as soon as I got there, and they informed me the issue was under warranty so no cost to me.

Crest Hondas service department was very professional and provided excellent services on my recent visit to have a general maintenance check up on my Honda CR-V. I have used Crest Hondas service department for years and have always had great service from them.

Quite satisfied. I always go to Chad in the service department. He is an excellent and knowledgeable customer service rep for Honda, and always takes the time to answer my many questions.

Went in for a recall and the service was Great and the customer service was just the same. I truly appreciated there help in taking care of the recall in very timely fashion.

Excellent customer service by everyone I interacted with at Crest. Zac was excellent in explaining which items were priority, safety wise, in getting fixed, and which items could wait until my next oil change. I also appreciated the car wash!

I have quite a bit of places where I can service my car instead of driving the extra 25 minutes but I trust the service department of Crest Honda and I will continue utilizing them for my service needs. Everyone is friendly, knowledgeable and arent in a rush when you have questions about your vehicle. I get leery when service individuals start suggesting things that need to be fixed, however, I dont feel any apprehension while here.Ive serviced both my civic and CRV here.

As always 100% positive. There’s a reason I go out of my way to bring my car to you guys. Thank you👍

Easy to make appt. Appt. confirmed immediately by text/email. Fast, efficient service. Had one issue with TPMS that I had to return for. Honest mistake on their end. They apologized. Problem solved quickly. No worries. Definitely recommend.

Dontel at Crest Honda was so amazing to work with. He walked us through every feature of the car we were interested in, and made the entire purchasing process a breeze. We would recommend him and Crest Honda to any of our friends!

Great service through and through. Just went in for diagnostics. Tyler and the other gentleman who informed me of the process were excellent.

Quick and easy and they didn’t try to upsell additional service. Friendly staff as well!

Good customer service polite neat and a place to get comfy with full accommodations to relax till my vehicle was ready and the special for that day was offered to me and i excepted

Juan Borges is the man!! He helped us find the right vehicle and with the help of his finance team, we drove out with the car we wanted. Ill be back soon for our second car.

The service was performed with little wait even without an appointment. The service advisor, Zac H., was friendly and helpful in expediting the service performed - even helping me in learning to operate our new vehicles service monitoring system.

Service was completed quickly, even with the need to check out an issue with my radio/navigation system. Chad and his crew were outstanding!

We leased an HR-V from this location. Our salesperson was incredibly helpful and kind. Everyone we encountered during this experience was great.

Got same day appointment, within 2 hours. Diagnostic revealed problem under warranty, parts not in stock, made appointment for next day. Service advisor, Zach, very professional, on top of the situation, kept me informed either personally, or via text. Great experience.

Exemplary service experience at Crest … I have two Honda’s and have used 3 different dealership service departments over the years for my vehicles’ servicing needs; nobody - and I mean NOBODY - does a better job or gives a better overall experience than I get at Crest Honda. They have my highest recommendation!

Quick service. Friendly, honest. A little more pricey than a mechanic though.

Always such a good experience with everyone at this Honda. Very trustworthy and kind

I did not use the service department but I purchased a 2021 CR-V Hybrid. My experience was stellar. My salesman was TG and I recommend you seek to use him if you are interested in purchasing a Honda!

I had a great experience with crest honda for my recall on my car. Zack was the person who took care of my car and the work was flawless..Thanks!!!!!!

Make necessary recommendations and complete work in timely manner. Service manager went above and beyond to help.

Made a last minute appointment as we were travelling from California to Kentucky. The Service Advisor, Ryan was super helpful and accommodating. If i lived in the area, Crest Honda would be my go to dealership to service my Honda.

This is the best Dealership in Tennessee. I purchased my car from Crest, and always get my service from Crest Honda. The service is unmatched. Absolutely the best in service. Zach Harris the service advisor is over the top in delivering customer service. I wouldnt do business with anyone else

Tyler was very welcoming and assisted me with my servicing needs.

Fast and efficient. Zack did a fantastic job. As always.

They were able to cut a key for an almost 30yo Civic without having the original for only $8. Saved me a fortune in locksmith costs. Staff were super helpful and friendly.

These guys always do a great job. No complaints.

Zac is amazing! I know zero to none about cars and I always trust his judgement when I bring my CRV in. Everyone who works here is amazing and I always appreciate them!

Very knowledgeable and helpful personnel chad and zac both get A+ in customer serviceWould recommend.

Professional and friendly staff. Drove 30 minutes out of my way to come to this location, because their service is the best.

First rate service for this multi Honda family!

Great and Speedy service. Thanks!

The staff gave superior service and resolved my issues right away.

Left MCH after one too many bad experiences with phone and service staff. Glad to be at Crest for the past 1.5 years; they have their act together!!!UPDATE: I came in because my walk away auto lock was not working.. I had called in to Parts to buy the ~$90 Start/Stop and swap out myself.. Kellie in Parts asked about my mileage. . . that pro-active customer-care led to -- into Service same day, switch changed. problem solved. $0 ! Kellie rocks and Crest Team gets it done right!

Oil change . Very quick! Friendly service.

Awesome as always. The service writers there are always more than willing to help no matter how small your problem is. I highly recommend Crest Honda

Ive had a few small issues with my Honda, but Crest service has always made it right. As a result, I always take it there for routine maintenance and will buy my next car at Crest if its a Honda.

Reasonably priced and quick service

I was taken care of promptly and professionally!

Crest Honda is always dependable. This is the only place that I have ever had my Hondas serviced

Very kind, cordial crew and efficient.

I called them asking if they had A OEM replacement rim for my CR-Z and they were asking for $711 FOR ONE RIM!! I found the same rim online for $160. that is unacceptable. the level of disrespect trying to up-charge me $551 for a single part not even including the installation cost. Do youre research before giving these people your money.

Quick service, excellent interactions with service writer

Quick, reliable service; a great experience!

Chris was friendly, courteous, and attentive! They worked really well with my warranty company alsoWill definitely be going back.

Faster than the quoted time and quality work. Taking your Honda there is one of the best things you can do for your car. Waiting room is nice too.

Straight to the point and quick.

Best Honda service, Staff are very friendly and they ask to replace the parts which actually need a replacement and dont put unnecessary part replacement in service

Quick oil change.

Should be a zero, l was not help when l came in the service department. Seven men sitting two men standing. No 👎one came to the car. About seven minutes went by, then my Aunt got out of the car. The men continued talking like we were not there.

Superior to any other dealership!

Jerry Williams was an amazing and transparent salesman. If you are looking for a vehicle, please ask for Jerry!

Excellent as always.

Next level service! Chad was so kind & attentive, turned a stressful situation smooth! Thank you! :)

After being literally rejected by another big Honda Service and parts (name related to how people know our city) because my car dont have any warning light on on my dashboard eventhoughmy car was not starting for a good 10 minutesevery time a I to make it go, I decided to go to Crest Honda Service on Rosa Park. Omg...I was the most easy, problem free experience I ever had! Very professional, courteous service (Chris was simply great!). The fixed my car and I was on the go within few hours. They replace the push to start bottom and changed all very overdue fluids changes. They adviced for other services my car needs but without being pushy or make it sound like my car was about to dye😂. They earned a costumer today!!!

Very grateful to both Fady and Troy for their excellent service at Crest Honda. The process of finding a new car was a lot easier with their help. I am very happy with the customer service at this location!

Job done right and at the right price.

Great service ! Kris Halstead is the best !!

The customers waiting area makes the wait more enjoyable. There are work stations for people who have a laptop and a separate area for those wish to relax and watch television. Before covid, there was free popcorn, drinks and hotdogs. Hopefully those will return at sometime in the future

Wonderful experience. They are fast

Quality work and friendly people!

Chad was so helpful in answering all my questions!

Where do I start?! Macy was AMAZING!! My son and I were traveling cross country when our vehicle’s motor blew. We went to Crest and the service we got by Macy and everyone was so awesome. Needless to say it was a very stressful time but Macy made our experience so bearable and smooth. We ended up buying a used truck from Crest and it has met our expectations far and beyond!! Also, Macy went so far as to check to see that my son and myself made it to our end destination safely. Best experience ever!!!

No one ever returns my calls when I leave a message. My car has had to go in twice every time I need a repair cause they don’t do it right the first time.You can only make online appointments 24 hours outThe guys in the service area have been nice though ..

Organized and efficient when it comes to the service department at Crest Honda, even during phase 2 of covid. The car came back as clean as it was brought in. No oily residue or dirt left behind on the inside of the vehicle. I only wish it werent so expensive, but hey, you gotta keep a car serviced if you want it to reach 250K.

Had to get oil changed and have never had a problem with service.

Customer service is great and they always do a great job!!

Love this place they takes care there customers

Great service with a smile

De service is great nice pepple

Always great