We had several issues to deal with. Three customer service techs were involved. All were efficient and helpful.

Best Verizon store in town! Highly recommended their salesman Joe. Very knowledgeable and professional. He definitely goes above and beyond.

Really helpful and friendly. Changed from ATT to verizon and had my phone that I brought in already set up and transfer was done in 20 min.

We had a great customer service experience at the store. The representative was knowledgeable about the products and guided us to items that would fit our needs and wants. He asked questions listened and then shower us options that meet the conditions. Was polite at all times and very friendly.

We really liked working with Cheyenne! My phone died and she did everything possible to port my info over to my new phone. She was great to work with!

Joe was absolutely a super salesman that you wanted to be friends with. He was alone and several people came in and greeted each person and informed them of his situation and most waited for him or he multi-tasked, but came right back to his original customer. High fives for him.

Joe was friendly & efficient. So far, so good with my new phone. The details are mind boggling, & he was patient with my questions.

John has been my helpful, courteous and patient go to guy for all things cellular for several years now. I always go back to the same Verizon store when I know he will be there, because I know he will go outofhis to help me. He presents the complex infirmation about cell phone technology very clearly . A great guy!

Purchased a cell phone case at this location. Couldn’t find the case any where else. Friendly and fast service. Recommended!

This is a great Verizon store. Very knowledgeable staff and not pushy.

So kind and they helped with everything I needed quickly answered all my questions

The people at the Verizon authorized retailer were courteous and honest for which I was thankful. After being a customer with Verizon for over 17 years I have seen too many inequities and an extreme decline in service and coverage in our area Verizon is a company is become too big for its own britches even though I have given them thousands of dollars and they advertise to give new 5G phones too old and new customers when you learn the details you wind up on the short end of the stick will be a long time before I consider using them again for my cell phone service. I have switched to Moto T Mobil and am saving $$$

The whole team at Russell Wireless in Montrose, CO is amazing. Easy to talk to, no awkward moments or cheesy small talk. Just genuine people doing everything they can for you.

These folks have always done their level best to help me with products and especially problems with my service. Good bunch, many thanks.

Fantastic extremely helpful first smart phone thank you joe

Great customer service! Made upgrading my phone easy and fast!

I had the pleasure of working with Chris. He was very pleasant, kind and patient with me. He was incredibly helpful and I would say he went over and beyond the scope of his duties. He was so helpful. I have called him a few times and he’s nothing but kind and helpful. Thanks Chris

Cheyenne was the nicest, most polite and knowledgeable person. She helped get my phone all set up without any issues. I highly recommend visiting this store and talking to her for all your cellphone needs! Thank you Cheyenne!

Joe did a great job! Will ask for him for all my future cellphone needs!

Tanya did a great job! Thanks Tanya!

Called ahead, Asked for the IPhone 12 Pro Max, sold us the pro by mistake?? Chris later said they didn’t have the Max in stock.. Idk?? A week later and 5 total hours they switched them for the pro Max. Chris didn’t admit this mistake, but the other reps and district manager were very courteous and helpful. The managers want to do the right thing, just be aware the reps are on comission.Our first bill for 3 unlimited plans was over $380. Verizon told us to work it out with the store and the store was helpful.

John was great at diagnosing my problem and fixed it promptly. I was in and out of the store within 15 min

Joe was awesome - very knowledgeable and courteous!

They were so so very helpful, even when the phone was being super slow! I really appreciate how patient and kind they were, and would definitely recommend them when getting a new phone.

I cant thank your staff enough for all the help today! Amazing!!! They helped me through existing issues with my phone. I upgraded to a Samsung A51 and I also purchased a galaxy watch3. I am a rancher and needed a reliable, waterproof and attached device. When I am working, I cant have anything loose on. The possibility of losing a phone is high, dropping out of pockets, hands, tractors. etc. I am looking forward to how this watch will be this winter for feeding the cows, calving and spring/summer irrigating!

Highly recommend this store!!!Sim card stopped working, so I dropped in.John was kind, understanding, and worked with me for at least half an hour. He is clearly very knowledgeable, and tried every potential fix in the right sequence.Although it is likely an issue with my phone and ultimately not the card, I really appreciate the care and attention despite not being a high value walk in customer.When Im in the market for a phone, or any new plan or feature, Ill be going back to see John. He is what customer service and integrity are all about.Thanks again!!!

Great. Explained everything, answered all questions. Less painful than I thought it would be.

Friendly helpful courteous fast dot-dot-dot very knowledgeable genuinely a nice person to deal with from the start.. Thank you again John

Friendly Staff, informed me of all the details, got me what I needed, weren’t pushy about anything, talked while data was transferring and got out. Thanks Chris.👍🏼

Our visit with Mira was exceptional from start to finish. We had problems getting my phone switched over due to a balance due on my phone purchace with Sprint. We also had problems with data transfer on my wife’s new phone because the old phone had not been updated in a long time. None of this was Mira’s fault yet she worked effectively and efficiently to resolve the problems. Outstanding service!!! Thanks Mira

I switched from AT&T to Verizon when I moved to Montrose. I bought two IPhone 11’s because the sales person told me I would get them for 50% off. They said it would should up on my second bill. 6 months later and the discount still hasn’t shown up and now Verizon says the promotion was not in effect when I got my phones. Verizon service is no better than AT&T was. I feel I was ripped off.

Awesome job on customer service...Impressed with Chris and John the managerOnly place in Montrose to deal with Verizon !!!!

Ive been in to see John or one of His employees. They are always well knowledgeable and helpful in anything questions I have. Will not buy a phone from anyone else. Thanks for all you do for us.

Great info and great service. I have used this store for years as the only place for our cellular needs. They are always quick, friendly with expert knowledge.

Came to get help at 6:40Pm. Guess what? Closed And lock doors

Went in to get a new phone and was given great service. I really appreciated how my experience at the store went with how things are kinda nuts these days. Will always choose this store in the future.

Great customer service!

Professional staff, easy experience.

Was an online order. Store had item ready within a reasonable time, and staff was pretty helpful.

Wonderful service.

Lost cellphone and had to replace it immediately. Agent was helpful gave me options and even called another store because I wanted smaller phone. I ended up with iPhone 11. Friendly, Knowledgeable and transferred the data quickly so that I could get on with my day. Thank you.

I came to your store on Saturday June 6th 2020 with a brand new iPhone that I could not get set up I tried myself online my daughter tried online I contacted service Representatives nobody could get it to activate I brought it in there, Cheyenne was the only person working she spent a very long time patiently activating my phone, between her and the representative she talked to they finally got it going. she had other customers coming in the store some were patient and some were not, but thats normal, but she was amazing and thats all that mattered to me she got my iPhone activated and up and running told me how to transfer my material so I didnt have to make somebody else waiting any longer it was awesome and I Thank her from the bottom of my heart. Cheyenne, 5 high fives for you girl! ✋✋✋✋✋

I was very pleased and give very good assistance I can’t what to finish my order

Ive been to the Russell Cellular (Verizon) store a couple times with the intention of switching over to Verizon from T-Mobile. On this second visit, I once again managed to get Chris as my CSR to assist in switching.Honestly, switching over was a bit time-consuming but that was due primarily to T-Mobiles policies. The Verizon store was busy during my visit but Chris always stayed on point regarding remembering I was still there while I finished up things with T-Mobile.Afterwards, he took care of migrating everything over without headache.Thanks guys!! Super appreciate it.

Chris was very helpful and exceeded our expectations. He was also able to help other customers without us feeling slighted.

It was very helpful and it was by very knowledgeable help, great to work with

Russel was extremely friendly and efficient at getting us setup.

Nice representatives, all greeted me and were polite and courteous. Great customer service!

Took time to contact customer service on my behalf to take 2 phone numbers off by bill.

Chris is great, give him a raise.

The staff was extremely helpful and knowledgeable and made the transition to our new phones very easy.

The regional manager reached out to me and took my situation very seriously and just listened to my side of the story. Very good customer support when something bad goes wrong. Very impressed as I posted this in the morning and received a phone call in 2 hours.I have never had a bad experience here but the new short guy gave me and my wife such poor customer service. Weve had 2 phones go bad which 1 was our fault and the other not. Separate visits and they treated her so terrible like she did know anything about phones. The guy inspected the phone like it was the shroud of Turin said it was likely a small stress fracture caused by her but he said he couldnt find it. She hasnt dropped it and he did not offer to replace it under warranty until she explained that we had just bought the phone. Then finally he ho hummed about maybe this once he could get it replaced. Treats women like they are not equal!Not the service Im used to at this place.

Knowledgeable, friendly, courteous! Professional!

Thank you so much cheyenne

Great service..They were able to resolve my issue quickly. Had called Verizon and spent 30-40 minutes with no solution ! The store had me going in 10 minutes..Friendly service and offered to help on any other issues with my new phone! A+++++++

Star helped me surprise my wife with an Apple Watch and she made the experience so great. She was kind, patient, and very thorough. Thanks Star!

Best experience Ive had in a VZ store. Shianna (I think thats how her name is spelled), was super professional, friendly and helpful

Convenient location and friendly help.

Excellent Service!!

Star was very helpful and friendly and helped us a lot. Definitely my favorite experiences in this store have been with Star. Thanks so much!

The people at Ensignal were very friendly, knowledgeable and professional. They made us feel comfortable with our decision to switch services and phones, as well as easy.

Rudest bunch of Jerks ever. As my wife and I walked in the store,one of only two employees working there was arguing with a customer on the phone. As the customer hung up the employee started trash talking the guy. I should have known to turn around and walk out then. My wife and I were in the store for an hour and neither of the two employees even acknowledged us while they were helping other customers. Not even a HI Ill be with you as soon as I can or anything. Numerous of other customers walked in and waited as they got the same disregard as my wife and I. So they walked out and left. After an hour of waiting the employee tells us they cant even help us because of inventory shortages. Put a freaking sign up at least if your not going to talk to customers when they come in and see what they need. Went to the other Verizon store they were also out of stock but at least they immediately asked us how they could help us. Will never go to this store again for anything.

Star was so good to me. She spent so much time with me and was so patient. She was honest about everything and will take great care of you.

Star helped me get into my new S10+ and it was such a great experience. Thanks Star!!

Katelynne Rusy was great. She help us with getting new phones and updated our plan. Great at customer service. Way to go😀

Star was so helpful. I recommend going to her anyday!

Very helpful an friendly

Walked in to finally get my military discount applied to my account. 1 person working and only 1 other customer in the store. After 20 minutes he finally recognized the fact that I was in the store and asked what I wanted. I told him, and his response was that he was going to be a while and couldnt help me so I should go to another store. Whoever was working closing shift on 5/26/17 (muscle head who skips leg day) should be FIRED. He is the rudest person Ive ever encountered and the EXACT reason I hate going into a Verizon store or retailer.

The people who work at this Verizon store are awesome. Very helpful, friendly and knowledgable!

Brian Rosado was very knowledgeable and helpful! Ensignal went above and beyond to ensure my upgrade from a Samsung Galaxy S5 to an S9+ was a simple and smooth transition based upon my needs and desires for both my business and personal use was well blended and balanced. Thank you for the well rounded and over the top customer service experience! I highly recommend Ensignal by Verizon in Montrose, CO for all of your mobile device services!😃

Brian Rosado was amazing. Super helpful and patient. Thank you Brian

Outstanding and professional service

Helped me to get my phone working on a Friday evening 1 min after closing! The best customer service

Brian was super helpful. I really appreciated his efforts getting my new phone set up.

Felt like I got a really good deal on my phone overall experience, satisfied.

Always helpful people. Nice place to get things taken care of on your phone.

Star saved my contacts and has the best customer service.

There were awesome!

Great service everytime. Always has helpful staff.

My new Pixel 2 phone would not charge, they replaced the cord, works fine now. They were very fast, helpful, and friendly,

Very friendly and helpful people who work there !

Every time I go into this store or call them, they are always helpful...

These people were very helpful. Thanks.

Brian Manager handle our problem very well . Would rather go thru them, then dealing with Verizon directly . Great Customer Service .

Most helpful - adding memory to my phone.

Star was awesome, I appreciate her help!

Initial utilization of the Samsung cell phone was difficult. I requested assistance from the local Version facility and received it.

Zero stars . .. low and no inventory for Samsung car charger. Didnt know price and computers down . No idea when they can help me. What I say Verizon...TYPICAL!

Christopher is very knowledgable

Always a line, never been in and out in less than an hour. If you are in a hurry; unless the parking lot is empty; you will be waiting .

The technician that ensignal was very knowledgeable and very helpful

John is a champion

Awesome salesperson really helpful!!

Star was very helpful.

They take care of me.

Excellent service.

Helpful.

Prices too expensive!

QUICK, PERSONAL SERVICE

Great