Bryce is the sweetest, most professional, and helpful person. He goes above and beyond to get you set up right. I showed up about 30 minutes until closing to get a new phone, they were pretty busy, but he was willing to help past closing time. Hes very knowledgeable about everything. They are a lot nicer than the Russell Verizon down the road, they are very rude and have never been helpful. Go see Bryce and let him make your day 🙂

Bryce was awesome! We are from South Carolina and lost our phone up in the mountains. We got to the store just as they were closing and Bryce got in touch with his district manager and got approval to process our purchase after hours. He was able to get us a new phone get everything processed and the new phone set up within an hour. Best service I have EVER received in ANY cellular store. Kudos to Bryce and his DM.

I was actually there in April, but lost the note with Robins name! Robin and the crew at this store are wonderful! Very professional and patient. Robin was extremely helpful and knowledgeable about my phone and exactly what the problem was to be fixed. Excellent representative for Verizon. Thank you Robin!

I want to thank Robin and Esteban and the crew at this location for their patience and expertise. I dropped my 4-year old phone late Sunday afternoon and by a few minutes past closing time, Robin had me all set up with an inexpensive newer model. She also helped evaluate my familys data plan and I am going to be saving money on a plan thats a better fit. She never tried to upsell me or use pressure tactics and gave me a lot of honest feedback about my choices. Shes not even an iPhone person but made me feel welcome and gave me time to think through my decisions while she multi-tasked and helped other customers and a less experienced co-worker. I called back to clarify a few things she told me and Esteban was extremely helpful too. I cant recommend these folks and this location enough. Verizon the company has a less awesome reputation for customer service. But this GoWireless location is staffed by smart people who I appreciated enough to take time to write this review.

Bryce B is awesome!!!He helped us transfer a new account, add a line and 2 new phones.Best service I have ever had with a cell phone company!

During the period of time my husband and I had Verizon our bill constantly was changing. We never knew what to expect with all of the hidden fees and Hotspots that we never even signed up for. Even being on the unlimited plan we were always charged for something. Once we paid our phones off in full we thought we were finally done with the service. Still to this day we have been having money withdrawn from our account. I have had to call every month explaining we canceled our service 4 months ago and why they keep withdrawing money from our account. They explained they did not understand why the money was being withdrawn. Then this last time I spoke to a representative they said we still owed them money even tho we paid everything in full. Phones and final bill.. Then they proceeded to say they accidently charged us $30 instead of $70 on our final bill Would not recommend this service unless you like suprise billing cycles and unreasonable prices! Since we have switched to a prepaid company we have not had any issues.

This is my cell phone go to place in Montrose Colorado. This staff is courteous, attentive and professional. I like just going here to pay my phone bill. Give them a try and see if Im not right. They deserve a five-star rating.

Went in thinking we were going to have to get a new phone was greeted by chey she took her phone and we explained our problem and thats 10 seconds it was fixed thank you again

The gentleman inside the store was extremely helpful it was something I probably could have figured out on my own but he took the time to help goes a long way for me with the kind of experiences Ive had in Montrose they went up and Beyond thank you for a Verizon

Kosh has helped me two times now and seriously has been my hero. He has gone out of his way to make sure that he helped get done what I needed. Hes patient and kind. He knows what he is doing and is very knowledgeable. He understood my attachment to my phone and didnt push the newest to just get a sale and in fact found one that suited my needs. I will be back in a few months for 2 more phones and really hope to have Kosh again! Thank you so much for all your help! You are awesome!!

I drove late afternoon from Telluride to Montrose to get a new phone recently. A young man, Estevan, immediately greeted me and assisted me with an iPhone 12 Pro purchase and figured out how to bring back my iPhone 10 to life so as to have a backup phone as well. He followed up with me a few days later to make sure I was in good shape and satisfied. ARE YOU KIDDING ME! Who does that these days? To the Verizon powers that be, you have an extraordinary young man in Estevan and you should take notice and do what you can to help him rise in the company. Just sayin! Estevan...the young man... has Moxie. Look it up! Thanks for listening.

Walked on an upgrade after giving them over 500$ for a buyout and bill payment. Verified the account three times, showed ID and shown as the account manager but, cant upgrade due to having cash instead of a debit card. Wasted an hour waiting for bill and buyout to post only to come back and find out they dont accept cash for taxes on an upgrade. Maybe its because I didnt want a case? Went online and ordered without a problem.

Robin is amazing!! She stayed after hours to get my husband and I in to set us up with our phones and plans. She’s very thorough and helps you find the perfect plan for your family! She is very outgoing and we enjoyed talking to her. Highly recommend her, she is very helpful.

Ordered a new phone directly from the factory couldnt get it to work. The gentleman at the varizon store did all they could but in the end my new phone wasnt conpatable ☹

I cannot thank Robin enough from this Verizon store. My elderly mother-in-law lives in Montrose and we live in Denver. We switched over our family plan to Verizon and Robin helped her in store port her number over and get a new phone which involved numerous calls with me here in Denver to make sure the transfer all went smoothly. We could not have done it without Robins thoughtful and patient support as my mother-in-law is not tech savvy at all! Thank you Robin for your exceptional customer service!

I would like to shout out to Robin and Estevan of Go wireless in Montrose Colorado. I stay in an area that provides NO internet. Its important to point out that Im a creature of habit and continue doing business with people that supply my needs when requested. Originally I was supplied those needs at Russel Cellular (go wireless competitor), with a device that allowed me to have internet. Ive used this device for over 4 years. Following my norm, I went back to Russel cellular yesterday to reactivate my Jet pack. I was met by a kind girl...I stop there because that was all she could provide. This Verizon contractor had no clue on how to reactivate my Jet pack and provided me with a 1-888 number to prepay services. She said I needed a sim card and they did not have any in the store. I asked her to call Go wireless up the street and see if they had any sim cards. She dialed a number and said no answer (I dont know who she called). To end this short story, I would like to thank Robin and Estevan for their immediate attention to my internet needs. Thank you! I DID NOT NEED A SIM CARD

I got great service there. Very nice to work with. I will go back to them.

Does not service pre-paid accounts.

Richie is an excellent guy to deal with! I have been in the store several times with pretty basic questions and he always goes above and beyond to help. If I had a tech business, I would snag him from you to be my manager! You are lucky to have him.

I was travelling and had a problem with my Verizon LG phone, I called them and then went right over. They helped me fix a software issue with my phone and get back on the road within 10 minutes. They were very helpful, caring and competent. I will use them again when I am in Montrose.

Amazing customer service. I went in expecting to have to purchase a new phone, but the customer service gentleman was able to completely solve my issues, and still gave me all of my options for updating my phone in the future. Extremely helpful and professional!!

Ricky is our (my wife and myself) current rep at this location. Unfortunately, he has had a hell of a time getting my number ported over from Straight Talk into a new Verizon account. However, hes remained patient and helpful through all of the hoops weve had to jump through. Reselling companies (like Straight Talk) can be a real pain to deal with and hes been determined to get us through in the most efficient way possible. You dont see customer service and dedication like this very often. Props to you Ricky. Whoever manages location, give this guy a raise. My wife and I are permanent customers thanks to him.

Zachary spent hours with me setting up my phone and helping me when my phone froze during an update. He was so patient and kind. Never got upset with me or made me feel like I was taking too much of his time. The store was very busy. I had to go back 5 times to clear up issues on my end. The second day two other young men helped me also. This store was busy, but every customer was treated with kindness and respect. No one was rushed. I am so happy with their customer service. I’d give them 10 stars if I could.

Great help! Really appreciate what he did for us!!

Georgina and Kosh were so wonderful and friendly! After having a terrible experience buying a phone at the other Verizon location in Montrose, I decided to go to this location to see if the staff would help me transfer my data to my new phone I just purchased...Georgina was so helpful even though it was the end of her shift! Then Kosh took over helping when she left. Great, friendly conversation. These two did not make me feel like an inconvienience at all! 5 stars! Would absolutely reccomend!

To the point. Got my plan change in ten minutes.

After approximately 5 years, Im finally taking a moment to give this business a well overdue at-a-boy. The first time I needed something, I went into the store, and was treated like you would hoped to be treated. Over the years, Im probably in the store two or three times a year, for service, or to purchase an accessory. Years later, I realized yesterday and treated the same way as I did the first time. Always feel good about going in the store.The store gives me the feeling of a small town, personal atmosphere, yet with up-to-date technology and employee knowledge. For a Verizon store do you have long-term employees as they do speaks favorably to their manager and the environment.

Travis helped me with a strange problem Ive had with my phone. He was very knowledgeable. I am so happy to have my phone back to normal.A big THNKYOU to Travis!!!

Customer service has always been terrific...Zack has worked there for years and is professional and polite and always fixed whatever we needed. Happy customers for almost 20 years now!

Very helpful.

Unfortunately I had some major phone issues a couple of weeks ago and was amazed at how great the staff is. The entire teams customer service was top notch. Rhymes in particular was exemplary. I would highly recommend this store!

After dealing with Russell Wireless in Gunnison and them failing to show up on time for work, I drove here to Montrose and dealt with a very professional person named Robin who made the transition back to Verizon as painless as possible. Thank you!!!!!

I love this store. I drive 40 miles one way just to go there. The employees are very knowledgable and courteous. If they have a lot of customers waiting they always greet anyone new coming in and let them know they will be with them as soon as possible.

I had a great experience with Zach in the store. He was very patient, helpful and friendly. He also recommend discounts and saved me some money. he also looked up the best plan that would suit me and my brother. i would definitely recommend to go and try this store.

Georgiana is SO gracious. Not only did she remember my particular tablet brand, she remembered that my wife had passed away shortly after we had purchased our original items two-and-a-half years ago. Top notch personal service.

Excellent service from Rhyme at this Verizon store. She was very professional, courteous and friendly. Our visit required a few questions answered and we walked away with more than what we went in for. Very pleased and will return.

Georgana had my new phone quick and had it set up in no time. Needing my phone for work was a big relief to get it so quick! Thanks Georgana

I always get great service at the Montrose GoWireless. Rhyme is my go-to for anything I need help with. Shes really knowledgeable about the phones and plans, super friendly, and goes out of her way to make sure everything goes right. I even had my husband make sure he asked for her when he ordered his new iPhone7 and he was impressed, too.

Superb people. Zachary helped us get set up with the newest iPhones. Not only was the experience streamline and informative, Zach was easy to get along with and he offered information that sets him and his team above the rest in town. They were able to provide all the billing information and compare the differences in the new iPhone vs. androids spot on. I come from att and sprint and it is easy to say I will be staying with Verizon for the simple fact that these people make my networking enjoyable. Thank you

Rhyme was great and extremely talented. She has great listening skills and was task-on. What a pleasurable experience we had with Rhyme.

So excited when Rhyme got me my new phone!!! She patiently waited on hold to get my phone number transferred to the new phone with all my contacts too!! I was so pleased with the service!! Thanks again Rhyme!!

Robin was excellent

We love this Verizon Store. Georgiana is very knowledgeable about all aspects of the complicated process of phones, data usage and all Verizon products. I highly recommend!!!

Isaiah was Amazing, did everything perfect for us and made the upgrade process less stressful and smoother for us :) also Ryan was extremely helpful coming in and helping. Very patient and polite men. If I could Id give 10 ten stars

Was going to upgrade my phone but not with any employee who was a mistake on your end

Friendly service, man named Isaiah helped me find the phone that suited me best for work, and play. Helped me find the proper accessories and gave it to me for the best price he could find! Clean store, quick, and most importantly honest!

Excellent customer service! Georgiana, Zach, Isaiah, and the whole team are helpful, friendly, and a pleasure to do business with! They have earned all of my future cell phone business, and if I could give them more than 5 stars, I would!

Rhyme was great, came in to see if they could fix sprint phone, but ended up getting a new note 5 on a network where Internet actually works where I live now. Was very pleased with her service and help. 5 starts!

The employees at this store always are so helpful and patient with my wife and myself. Always go out of their way to explain and help us with any issue. Enjoy going to this store.

Usually dealing with an upgrade for a mobile network can be a long process.Well, not with this Verizon store!!!I always preordered my phone threw online as i thought this was the quickest way to make sure you got the phone but i might just order it threw the store next time. My order got canceled threw verizon telesales and was unable to get the new iphone which made me very mad and angry at verizon. Luckly this store was able to help me and they were all very helpfull. This store went above and beyond. Thanks very much !!!!

Awsome customer service and super friendly and helpful

Great, very helpful and knowledgeable. Richard S. was awesome, he helped us last week with my sons phone and with ours today. I will be back to set up internet and one more phone would recommend to my friends

Richie helped us and did an amazing job. Everyone there is so nice.

Rhyme.....and Richie, are the best! Super knowledgeable, and very very helpful! Fixed my problem hassle free and it was a pleasure to work with them! Thanks

Unlike most corporate stores this is a privately owned Verizon franchise the staff is completely awesome at this location went over above and beyond the Call of Duty to help me get everything figured out my bills straight and the phone I wanted

They were very courteous and helpful. They could not retrieve all my erased contacts, but I did get everything else retreived.

I have always been hesitant on asking for help especially when it comes to my iPhone. Rhyme, from the montrose co Go wireless store made that all go away. She was not only professional, but she was friendly and took her time answering all my questions and was patient with all my questions. Because of Rhyme.. I will never hesitate to ask for help with my phone. She definitely made my experience pleasant. Thank you again Rhyme!

This was a great place to purchase my new phone, Josh worked worked super hard to make everything happen the way I needed it to happen. Thanks again.

Came in to to troubleshoot my phone, Grace helped me find the perfect phone for me. I am very happy about the service she gave. I also got a free tablet!

While vacationing in Colorado, I stopped at a couple of Verizon Retailers in different towns to get a some little problems with my phone fixed . Not until I saw Josh at the GoWireless in Montrose was my phone problems fixed . He not only straightened out my phone, but showed me some new tricks & better ways to do some things . He spent a long time with me & really helped . I went in a second time, a few days later & he again spent time, explaining some fine points of using my phone . Josh is the most helpful Verizon Employee, I have dealt with, in my years as a Verizon customer .

Great staff they answered all my questions and got our phone set up and swapped as quick as they could.

Isaiah and Ryan . These men are phenomenal. by far one of the best workers most proffessional and the most stand up guys I know.with out fail everytime I dont know what we would do without them. For 10 out 10 I give him a higher rating!!

Zach at this Verizon store is fantastic! Great customer service, very knowledgeable, and just a super nice guy.

These guys were great. Ryan drove to the Delta store to get the phone I wanted and Georgiana was helpful and patient setting my phone up.

Georgiana was really great. She got us what we needed and more. We are very happy. (:

Rhyme was so friendly and helpful! Not only did she help me switch over to verizon, but she helped set me up with a new phone and screen protector too! EXACTLY what I needed!

Georgiana was Amazing. So helpful and kind. I will not go to anyone but her.

Ive had an incredible experience today with both Rhyme and Richard. They were both incredibly helpful and I would highly recommend both for a raise!

They are great. Service is fantastic.

Decently fast service, but they are lazy. Try to get you to pay extra when you dont need to, staff are not enthusiastic and dont really seem to know what they are doing. Wouldnt recommend.

Georgina is an amazing representative. She always helps and has the answers we need. She is our go-to girl. I always refer her to our friends.

Went in to pay my bill and Isaiah talked me into a new phone he was great and everyone there is great to and I will be going back and tell people about the store to

Very was able to get my phone working without any problems and very little time. Thank you Verizon Montrose!

Richard answered all of our questions promptly, great customer service! Highly recommend him.

Went into get cracked screen fix. They suggested other local businesses to see if they could help, which was a nice thing to do to support locals.

Was an amazing experience, Georgiana was helpful and explained it all. Thank you so much!!

Great customer service from Travis.

Awesome job anytime I needs something there always a helping hand I will refer anybody to this store.

Isaiah at go wireless in montrose co went above and behond to get me the best phone that fits me and he we very polite and patient: If I could give more then 5 starts I would.

Went in and Isaiah got me set up with an s7 and he was great thanks man your awesome

Clearly explained plan options and has been available to answer basic questions about how to use the device

Top notch all the way, very very helpful! The entire staff is great!

Georgiana Bowman was so helpful and made the process as seamless as possible. She even broke up with our other carrier for us so we didnt have to!

Always helpful!

Great service! Way better store than the Ensignal store down the road!

Georgiana was amazing helping me get an upgrade on my phone plan.

Very helpful and respectful. Great experience.

Great customer service. Very quick to help

Very friendly, very helpful.

Great staff. Manager very helpful

Excellent rapid, service. Completely satisfied. Go see Rhyme.

Service has been really good, Georgianna and everyone were great!

Rhyme was incredibly helpful !!! Really have not exp such great help

Went in twice for sim cards, and they were helpful both times. However, often times when I tried to call there was no answer.

It was really wonderful got the service I needed and wanted

They are awesome!!

No hassle straight business excellence.

That did a great job thank u much

Absolutely wonderful! Georgiana was excellent help!

Zach was amazing and very helpful. Georgiana was very helpful also!!!!