Awesome customer service

I should have done my upgrade at High Mesa Comm. Stupidly, I did it via Att Chat. And ATT shipped my new phone from California to Memphis, despite all the confirmations of my Colorado residence. And it has taken six chat attempts to make changes to my wireless plan, and once again they screwed it up. My bad for not doing it all in the store. They are much, Much better than ATT direct. Yes, during these strange times you need to make an appointment, but you can and then meet with an intelligent and knowledgeable human rather than a herd of Virtual Dunces, most of whom are rude and from some Pacific atoll. ATT phone sales and tech support used to be damn swift. Not anymore!