Was in and out within an hour. Nice couch to take a nap on.

Exceptional service and I was only there to pick up an Amazon package. While waiting, the two ladies working took care of the customers in front of me with patience and experience. All you could hope for.

Had great customer service with everyone at Sheilas establishment. I went in for a standard screen replacement. They were not able to get the phone to work well after it was replaced. Note that my screen was very busted when I originally brought it in and because I used it in that condition for over a year it did internal damage to the phone.Sheila gave me advise on which phone to get, ordered the new one and offered me a loaner phone in the meantime. I didnt end up taking the loaner because I would be in a location that didnt have cell service for two weeks.She ended up removing the screen from my old phone so she could resell it and reimbursed me for that as well.I am really thankful to have high quality, professional cell phone services available in Montrose.

The staff were helpfully and informative, their price to replace my iPhone screen was competitive and they completed the repair in less than an hour. Great service.

Ive gone there 3 times now to see if they could help me repair the screens on 3 different devices. Not once could they repair any of them. For being a screen repair business it seems they only repair 2 devices. One good thing is the lady there is nice.

Very good service and super quick.

They replaced my screen, unfortunately it was a faulty screen they replaced it with that bled purple again the next day. But they fixed it again for free the day after. I felt it was a reasonable price at $150.

Ill attempt to.make this review quick and concise. On the flight to Montrose, the screen on my iPhone XS flickered several times and went out. The touch screen still recognized my input as I could turn on/off the flashlight but it was completely black.Under normal circumstances, not having a working phone for a few days does not induce panic. I flew into Montrose to purchase a motorcycle and planned to tour Colorado for the entire week. My phone is my primary GPS and my primary communication tool.So, being 1800 miles away from home without a cell did incite panic. I either need to purchase a new phone get this one fixed.Enter, Shattered Image. Once arrived at the store and explained my situation to Matt. He replied with ”we’ll get this fixed and you’ll be reunited with your phone in an hour.”And he was right, the phone he gave back to me looks perfect and works flawlessly.Bottom line Shattered Image managed to save the week and now I can start to enjoy this trip.Matt is easy to work with and will listen to your issues. If they cant fix it, they wont charge you. What more can you ask for?Super duper service.Thanks, Matt, and the rest of the Shattered Image team. A job well done.Oh, super safe in-store interaction. They made a barrier between you and the team.

I love going on there, they are so helpful and friendly. Shelia and her staff are the best. 🤗

Great customer servive & very knowledgable. Thanks!

Took out something stuck in my charging port in less than 15 minutes! saved me from having to get a brand new phone!

What a great place, the two ladies answering the phone where very polite, efficient and extremely helpful. My son had broken his phone screen during this crazy pandemic, they were open and had his screen repaired in less the 40 minutes. As a mom across the country it was very comforting to know I would still have contact with my son during this time. I would highly recommend this company to anyone. Thank you for the awesome/quick service.

Stopped in with a non charging iPhone, they helped me immediately and fixed in in 5 minutes! Tried to charge me nothing for the repair, left with a smile on my face.

350 dollars to fix a screen they got wrong twice and made us drive all the way back during vacation. My boyfriend was way too nice to these people, they take advantage of people in a tough spot and they RIP YOU OFF. They fixed his screen and then his phone wouldnt charge and he had to drive 2 hours back here from telluride twice

Honestly Sheila is so nice and pleasant to work with, she will go out of her way to make her customers happy and I am so glad I brought my phone here and not somewhere else, I highly recommend this place, I have never had such a pleasant customer service experience before this. Thank you so much for taking care of my issues guys, yall are amazing!

Avoid at all costs.Told me one price on the phone, and I called again to confirm. When I arrived the owner, an older woman, quoted me a much higher rate, nearly $200 to fix a screen.When I stated that I was disappointed with her decision, but didn’t have a choice at that point since I was on a deadline, she handed my phone back and refused to work on it.I took it too a iFixit in Grand Junction who did it for half the price, and stayed open late for me. The guy had a great attitude.Stay away. Not worth the hassle.

Fantastic customer service, reasonable prices (cheapest of all the quotes I got from Montrose to GJ), and fast service.

Begrudgingly had a phone screen repaired here for $190 due to the fact that it was the only repair shop in the area. Phone worked for the first day before screen began to fall off the phone due to poor gluing, causing it to go black unexpectedly three days later. With the screen already partially off (but undamaged), I took it to a local repair place to diagnose the problem and, if all was well, re-secure it. I was informed that the screen was faulty due to poor manufacturing, but that they could replace it for just $120. When I called Shattered Image, they said the warranty was void because somebody had looked at it (again, the screen was already partially off due to their negligence! He hardly touched it!). Feels terrible that I have to pay yet another $120 but this place wont be getting another dime from me.I know it sucks, but drive elsewhere.

Great customer service. Friendly staff will definitely cake my next item that needs fixed here

WARNING!!!Do not get your phone fixed at shattered image. I paid about $150 to get my iPhone 6 battery replaced, and when I got it back, my SIM card port was missing, the screws were striped and half hanging out of the bottom of my phone, and there were deep scratches like they had tried to take my phone apart with a knife. They were also very rude on they phone.

I chose this store to support local business, and I was sorely disappointed. An employee even hung up on me when I called to tell them the SECOND phone they sold me was not working properly.I had to drive 3 separate times over 120 miles for them to fix a device they sold to me that was not working. They take a week to order additional devices (which in my experience upon arrival was not working and had worse cosmetic flaws than the original defunct device).THEY WILL NOT PROVIDE A REFUND, PERIOD. I paid partly in cash, over $200, and they refuse to work with me.Do not waste your time here, as they sell poor products and will not work with you NOR PROVIDE A REFUND. I cannot express enough how disappointed I am to have been cheated out of $400. If they would have simply provided a refund like all other businesses, this wouldnt even be an issue. I will also be making a complaint with the BBB, as I feel this is a fraudulent business practice (not stated in the store).

I could not answer my phone when I received a call.I would have to turn the phone off and back on to clear the call off.After several calls to provider which each rep just said my phone was too old (S6) and I needed to purchase a new phone, I waited another day and called the provider one more time.I got a representative who was so helpful and actually gave me the number of Shattered Image advising that this company was highly recommended in my area and to give them a try instead of driving to Grand Junction.If I could give more than 5 stars I would. My phone was fixed for a very reasonable price, the staff are wonderful, friendly and works magic to get your phone in working order. They have all the accessories you need for purchase and phones too!!!They are definitely “my go to for any phone needs”.

Visit 7/12/19. Misty was very friendly. The young phone repairman was super smart. My phone was beyond repair, but I would for sure recommend them and will definitely use them again.

This has to be one of the best cell phone repair stores that I have been to. The staff is so friendly and knowledgeable and the repair only took half an hour. Great job guys thanks again. See you next time, hopefully not for awhile.

Please be aware and dont waste your time. We were told that the parts would be in at 11:00 the next day and to come in and the repair should take about an hour.We showed up around 11:45 and we where told Thats a part should arrive any minute . The lady took my boyfriends phone number to call me when it would be done in about an hour. 3 hours later we had to go by the more than 3 hours later after calling numerous times and not ever getting an answer we returned to the store to find out with zero apologies that the parts had yet to arrive.Its understandable that parts may not arrive however we were assured numerous times that the parts would be there.We drove over an hour there and back only to leave with a broken phone and horrible customer service. I was blown away that the lady was unable to even apologize, offer a solution, or a remedy of any sort and so we let her know that we would not be back to which she said have a good drive.

They are very good at fixing your cellphones and other electronic equipment.

This family owned cell phone outfit will repair your device for a reasonable price.

Couldnt be happier with this place. Not only did they do an A+ job on an iPhone repair, but it was very reasonably priced and done same day...AND, theyre as nice as can be. They even have a sign on the counter saying that if it isnt fixed right, theyll correct it - not that Id expect that to happen. Top shelf.

The female owner of this establishment is extremely rude and acts childish. She speaks down to her customers and is more interested in the business being a daycare to her grandchildren than being a competent owner. She also hangs up the phone like a child in the 90s having temper tantrum (just for asking clarification on the refund policy).Aside from the terribly unfriendly staff, they also sell broken phones. Do not buy a used phone here, as they also do not provide a refund and will publicly argue rather than fix their wrong. The pride of this place is sickening, and they are rooted in terrible business practices.Im happy to post reviews letting others know that there are better places to buy a used phone, and this local business is NOT it. Also, shout out to BuyBackBoss, as they took the broken phone and gave me a decent payout. Lucky to recoup any of the cost for the POS they gave me.

I would recommend Shattered Image, very friendly and knowledgeable. They saved my tablet and all my maps, great job !

Very knowledgeable and helpful. They repair more than just damaged screens ... they replace batteries and repair software issues that the phone stores tell you cannot be done (because they want to sell you a new phone).

I highly reccomend these guys. They had my phone fixed in 1 hr. For a great price as well!

Not impressed with this store at all. Poor customer service!

Fantastic service at a great price. Went to Montrose location & they couldnt have been nicer or more helpful. My phone looks brand new! Yeah!

I just had my phone repaired here and these guys really know what they are doing. It took less than an hour and it looks brand new. I highly recommend this place.

I was traveling alone through Montrose, had a phone emergency and was in a pinch. Sheila was so friendly 5 minutes to close and stayed late to help me solve my problem, such great customer service and a very pleasant experience!

The battery in my iPhone 5c swelled up and pushed my glass off the frame. They fixed it same day for a very reasonable price....WAY cheaper than a new one. Plus they are really nice!!!

Quick friendly, happy to do business with!!!

I thought I had permanently water damaged my phone and was prepared to buy a new one and they easily fixed it & stayed late to do so. Theyre so kind and friendly!!

Did a great job on my phone. Ran it over with a lawn mower, thought I was out a phone. Had it fixed up in no time

I broke my grandsons IPad screen. They had it in stock and was replaced within 2 hours.I did a search on the cost of replacement and I feel they did it for half the price I saw on the internet. This business is awesome.

I recommend this place for repairs sent a few family members there its been a pleasure to see work completed corrextly.

Fast and friendly affordable service. I would recommend

Amazing helpful staff. Did a great job with my broken phone and had fair prices.

Great customer service from a local family. Ive had many phones and tablets repaired here and always get a great deal!

Edited 11/28/18:I had previously raved about this business and recommended them to family and friends and even on Facebook, but moments ago realized that it was unfounded and undeserved. Approx a year ago, they replaced the screen on my Google Pixel, and I was so happy. Then it started acting up again, and this time they told me it was a repair they couldnt do. After using a backup for many months, I decided to attempt the repair myself, since there wasnt anything to lose.When I removed the screen, though, I realized they had left an important part out when reassembling! A mount that holds the ribbon cable from the screen to the phones carriage was missing. Basically, the screen could lose connection from the phone at any moment (or with the next drop that the protective case would have otherwise protected it from). I honestly dont know if it was accidental or intentional, but its suspicious. Had I never dared to open the phone myself and discovered this, I would have gone running back to them for the next repair, and paid full price to correct a problem they caused.I immediately called the office. I should have known it wouldnt do any good, since theres nothing they could do remotely... But an apology or shock that one of thier employees would have done such a thing would have been nice. Instead, the woman on the phone said its highly doubtful one of my employees would do such a thing! and got very rude. She suggested that someone else mustve opened the phone, and told me theyre the ones who fix everyone elses mistakes. If someone else had had ever opened my phone, I would be calling THEM upset, not Shattered Image, who did the one and only repair to this phone. She also told me, obviously your phone has been working fine.. Except it wasnt working fine at all, Ive been using an older backup, and I dont know if they contributed to the problem or if its just a coincidence.Im highly disappointed to say the least, and will no longer be recommending them. In this day and age where everyone has a public voice, you cant afford to treat your customers that way. Always show them respect, Shattered Image!Previous review:I didnt even know this place was here. So much more professional than Gadget Gurus was. Replaced my phone screen in about an hour for a much better price than expected. Highly recommend.

Quick and friendly staff same day service and great pricing ! Thank you i will always be coming back

We had a Samsung S4, iPhone 6 Plus, and Samsung Galaxy Tab 4 repaired here. Great work and fast turn-around. Thank you!

Very friendly service and very speedy. Its obvious customer service and satisfaction are a priority to them.

Went in to get my screen fixed on my iphone 6s. 30 minutes later i had a new screen. If you have any problems, they fix it right away no problem

Great same day service and outstanding customer service. We will be back for our phone needs.

Personal care and real help! Thankyou!!!

They were fast, professional, and easy to work with.

Great service, repaired the screen on my iPhone 6plus in an hr. Cheaper than buying parts from Amazon!

Great service and amazing people.

Very unprofessional. They destroyed my iPhone7+ and then came up with a “Touch disease“ problem!

Just broke my screen protector that was installed by them. Thankfully my Iphone screen doesnt have a scratch. I will be going there for a screen protector replacement on a regular basis!

Best repair shop ever!!!!

I dont recommend this place at all. Took my phone in cracked and got it back 10 times worse than it was. On top of that... I took them 3 days.

Extremely helpful, skilled..

Fast screen repairs

Quick service