Taylor at the Monticello store was awesome to work and always is!! She is always very helpful and informative!! I always leave the store in a good mood and feel like I was listened to and cared about and not just a number. She deserves a BIG shout out and some recognition for what she does.

Taylor is amazing and really good at what she dose. My family and I had a great time working with her. We highly recommend her.

We recently upgraded “5” phones on our business plan. Ryan was very informative, patient and completed the account update without any issues. His customer service is above excellence. Great job Ryan!

Brandy from wireless world was so helpful today. Her knowledge of Apple watches really helped me make a choice on a new watch. She made the buying process so smooth. The other associates were very friendly and helpful, especially since I had two little ones with. They got markers and paper helping keep their attention until the process was complete. Thank you!The next day I had an issue with an item I purchased. Brandy helped me quickly remedy the issue. Very knowledgeable, helpful, and friendly staff!Thanks!!

Weve been with another provider for years and have been so unhappy with the customer service. We finally decided to change, which wasnt a small decision. We have 6 lines and it was a lot of work, but through the entire process Kelley was fantastic and it was apparent with all the hard work she did that our poor customer days are over.

I walked in trying to get my son (whom lives in Phoenix) a new cell. I was frustrated due to barriers I faced because of his location.Connor @Verizon immediately picked up on my body language and was incredibly helpful, patient, and kind in meeting my needs.Wow! how refreshing to find someone who is so knowledgeable of products and services. Yes.. I purchased a phone, accessories, and updated my account.I recommend going to this store ..see Connor! He will not disappointed you.👍

Travis was super awesome! He took care of all our concerns and set us up as new customers. We got what we wanted and no hassles. Very happy people:)

Connor was absolutely great to work with! He made the process smooth and quick. He answered all my questions and made sure everything was working before we left. My fiancé and I love our new phones and are 100% coming back for our next ones! Thanks so much Connor!

Dylan was so helpful switching our old phones over to the new iPhone 13 and setting me up with a new iPad! Thank you SO much for all your help!

I absolutely love the staff at Monticello Wireless world. Dylan, Brenna and Brandy. We drove all the way down from st cloud corporate location because they were so rude to us 2 days in a row -they didnt wanna help us when we were there an hour before they closed. They said we were way too late to get service.We went to Monticello store because we heard of the great service they offer and they were right - we showed up and they stayed late to help us. Dylan gets 5 stars all day long!!

Wireless World is my go to for all of my cell phone and tablet needs. Everyone is always so courteous and helpful. Im technologically challenged, but all my questions get answered and I dont leave feeling confused. From Abby to Travis and Ryan. Always a great experience and they never make a person feel rushed. Even at the busiest time of the day.Thank you!!!

Did such a great job! They knew what they were doing and it was fast and easy!

Thank you Brandy Campbell for your help and support on our new devices! From Canby Mn.

Kelley was great! Made the transition from ATT as painless as it could have been!

The service was quick and efficient. On my way in less than 5 minutes on a purchase.

Brandy did an awesome job helping us with our new phones!

Wonderful service. Abby took great care of us and was very patient with my mom who had a much harder time understanding how everything worked. 5 out of 5 this time around!

Very patient with our children and helpful getting us switched over to Verizon. We would definitely go back again!

I was in need of an upgrade on my iPhone and Ryan was a huge help in helping me get all the information and telling me everything I needed to know to make the switch! Would highly recommend coming here if you need a new phone!!

Excellent and clear help when phone crashed and decided to purchase a new phone and plan. Found the best pricing and phone for my needs for me. Thank you, Connor!!

Ryan (and Abby) were fantastic to work with! They were personable, professional and made my experience pleasant (first time saying that regarding a phone store experience!!). They were so patient- highly recommend them at the Monticello site!

Avoid this store and all of Wireless Worlds locations. They quoted me one rate and Im billed nearly $50 more and they did not disclose that the rate I thought I was getting required using a checking account or Verizon Visa (I use a business credit card for my auto pay). I tried to resolve this with their GM and they were unconcerned about the non-disclosure. The staff is also unprofessional and in some cases, rude. Find another provider/store if you expect honesty and good customer service.

Avoid this place at all costs. I went to switch from sprint to Verizon at this location and I was promised a $150 rebate that never came. I called them about 3 months after setting up my account and they said it would take a while. 16 months later they said they never submitted it and wouldn’t honor it. No deals for me to make it right whatsoever. After getting a new phone with them I leave and have to restart my phone several times until my phone just stops opening apps. I come in and they can’t even give me the 64gig price for the 128gig iPhone. A week later I get a call from the store saying they’re doing something with my account to wave a fee and 20 minutes later I can’t send text messages. Awful place not helpful at all I repeat; DO NOT GO HERE

Cliff was the best! We would definitely buy a phone through him again!

I came in needing an iPhone update and got exactly what I needed. The staff was very knowledgeable and very fun to talk to while I waited for all my stuff to sync.

Very helpful and informative! Process literally couldn’t have been easier! Thank you Dustin!

Taylor was very helpful to my wife and I. She resolved our concerns and left us satisfied with Verizon.

I cannot express how happy we where with this store. We had fabulous service and we have to give our thanks to Dominic, he was up front and honest with everything and didn’t miss a single detail about our plan. I would recommend all of our family and friends to him and the Monticello store. Thank you Dominic your customer service was on point.

Excellent service! Ryan was extremely helpful to change up our plan to better fit us. Highly recommend Wireless World Verizon in Monticello if you’re looking for help with your account. We have always had a very positive experience at this location!

They are so nice and helpful understanding patience good manners polite thanks

Ryan was fantastic to work with and was able to get our plans and phones upgraded!

Walked in crabby and frustrated with my old phone and plan. Taylor worked thru all my obstacles, and effortlessly sent me home with a new phone and upgraded plan. Thank you for making an often scary and frustrating prosess, easy and seamless.

Taylor was extremely helpful and very kind. One of the best experiences I have ever had at your location. You should be very proud of her work ethic!

Very friendly and professional. He gave us our options, but did not pressure us. Thank you for that. Would recommend this location to everyone. Thanks again for the great experience!

Absolutely outstanding service! Taylor is the best, she is and will always be my to go to person when in need of anything.Thanks TAYLOR from Simpson & Sons Tree Service, sincerely Scott Simpson 😉

We went in to buy the new iPhone 13! Our experience was excellent and swift.

Ryan was very knowledgeable and very helpful. He was pleasant and I would tell any of my friends to ask for him.

Friendly and professional service. The people went out of their way to make sure I got the best deal they could offer and explained everything

5 stars for excellent service! Helped in explaining every detail to my upgrade! Won’t go anywhere else.

Travis was very professional. Even when I asked stupid questions he was able to help me.

The store made it simple to upgrade and change. A much better experience than we had with our last provider.

Travis is the reason Verizon is still in existence, he took the appropriate steps to ensure that ALL of my needs were met, Travis is an amazing asset to your company, he has an awesome twitch show on Tuesday night called Freestyle Tuesday, everyone should tune in, and he is also pretty cute 😍

Dominic was an expert!! He was very patience with my old school knowledge of new technology. Highly recommend asking for him on your next visit.

Fast service, very responsive, knowledgeable. Connor was super helpful.

Alex was extremely helpful over the corse of our visit. Suggested multiple upgrades that actually saved us money

Just have patience. Theyll get it figured out for you, and me. They always have. Id recommend.

Ryan was extremely knowledgeable, when fixing my phone. I will not be going to any other store from now on. Best service ever.

Brenna you are the BEST... if only a tenth of the world had your incredible attitude the world we be an awesome place. Thank you for your fantastic service! Nobody has come close to matching your get it done attitude with such a great smile to boot!!!

The staff at Verizon were so helpful and efficient adding another line to my account. They explained in sufficient detail and answered EVERY question I had!! I was shown how to do things on my phone 📱 I needed to understand. Yay VERIZON!! THANK YOU!!!

Awesome customer service! Ryan, Cliff, and Dylan went above and beyond to get us the best deal!

Always great service and knowledgeable staff! We have been going to this location for years and always have a great experience!

Excellent customer service. Very kindAnd went above and beyond to help all my girls.

Kelly and the staff at Wireless World in Monticello are knowledgeable, professional, and will go the extra mile to serve their customers. They’re amazing and I highly recommend them!!!

Travis always is happy to help. Very knowledgeable.

Taylor hooked us up with our new iPhones & switch to Verizon!! Her service was top notch!! Highly recommend to work with her for your new phone!!

Dominic was great. They didn’t have the phone I wanted so he drove to another location that did and picked it up so I could have it same day. Incredible. I had a couple others that helped me and they were very helpful also. Thank you!

Jaycee was great! Very pleasant and helpful. We went in needing a phone charger. I showed her a picture of the one we wanted and she got one down and after verifying our account, we left with a receipt and new charger. I will visit that store again soon.

Very quick. All questions and concerns were answered! Honestly, went in for something small, ended up going home with a better discount and something new! Staff were extremely helpful and had exactly what I was looking for.

I am a rating nerd and I found this place had the best overall rating based on the amount of reviews. I went there dead set on getting the Google Pixel 5 based on its camera. I currently have an IPhone XS Max and I wanted to try something different. Abby and Jaycee were very friendly, helpful and knowledgeable but Jaycee convinced me to stay on the IPhone bus and was patient enough to answer ALL my questions. I walked out very pleased about my experience there and have a new gold IPhone 12 Pro Max on the way.

Abby is the best! I go to her for everything. She is super helpful and explains everything clearly to us.

Amazing service thank you for all you do!!

Always had great customer service. I always go in knowing what I want because I do a ton of research. They dont try and get me to change my mind or go another way. They explain everything and are very clear.

Dustin W, took the time to get us the best deals and plans for the phones we had selected. Dustin also showed us accessories that would be, best fit for our phones . Dustin was a breath of fresh air, to work with!!! Very pleasant,funny, upbeat. Knowledgeable. Was not pushy, nothing worse than a pushy sales person or one that just wants the sale!!! Dustin made sure it was all good before we left the store!!! If we have problems Dustin W will be the one we call on . Highly recommend 😎

Ryan was very helpful, spending 3 hours with us. Our accounts had to be updated and synced with the new phones that we purchased. He even helped update our phone list for our car so that it was current. We felt a sense of relief that everything was cleaned up and in order!

Dominic & Abby from Monticello were a HUGE help setting up a Business Plan for us! Would 1000% recommend them 👍🏼

Staff is awesome and dedicated to finding the right plan for my family!

Thanks for the quick and helpful experience!

Theyre a GREAT store. Always kind and courteous. They have always found ways to save me money. Brenna is just the best. If Brenna is working try to get her to help you.

Wonderful help as always! Travis took time to help me fix a problem and now Im up and running. They always go the extra step to make sure everything is right.

We were very pleased with the service provided. Ryan was knowledgeable and patient. He shared opportunities for savings and worked out the best deal for what we were looking for. Excellent service!

Great Service, great staff.

Dalton’s fast & professional helpful service got in & out of Monticello’s Verizon store in the shortest time ever with our new phones. Thanks for your help, we’ll be back!

GO SEE TAYLOR! Taylor worked really hard to find us the best options for our situation. She was very knowledgeable and provided us with outstanding customer service. I have been to other Verizon stores and have always felt I was talked into something I really didn’t want or need. NOT HERE! I will be returning to this store for all future cellular needs.

Phenomenal customer service! We visited this location to see if we were eligible for upgrades and the sales associate (Taylor) was so helpful. Two new phones, an Apple watch and all the needed accessories were available for purchase and everything was explained with great detail. We know where to go for all future Verizon purchases/questions!

Really easy to work with and happy to help.

We have always had great experiences at this Verizon location. However today Ryan and Katie knocked it out of the park with their patience, friendliness, doing what they could to get our bill lower and finding the right phone for my son. They were the best! I can’t say enough kind things about them. I hope that when we have to go back we get either one of them to help us!! 5 stars aren’t enough for them. They deserve at least 10 stars!! Thank you so much!!

Travis was great. Answered all our questions and got our new phones set up in no time😀

I am so amazed I was referred to a woman by the name of Brenna by 4 different people. I had an awful experience with Tmobile after being a customer for 15 years. I Tracked Brenna down and she was everything I was promised she would be and on top of giving me amazing service she was assisting the whole store. I will never shop anywhere else.

Very professional and courteous. The best experience weve had at that store.

I was having trouble with my iPhone and was very frustrated when we went in. Darrin was so helpful! His calm nature helped me calm down, too. While he couldn’t revive my phone, he got me set up with a new one and even got me money back on my old one. He was very knowledgeable and definitely knew what he was doing! This was the most positive experience I’ve had dealing with cell phones. Thank you!!

Ryan was excellent at assisting us! We were having issues with dropping calls. The Verizon network team said they saw we were dropping calls, but since there wasn’t a network failure there was nothing they could do. Ryan was great trying to reason with them, and help us find the best fix. I would 10/10 recommend Ryan at the Monticello store! He was attentive to our concerns.

They were thorough, explained everything beautifully, fast as they can be. AWESOME

Ryan was such a great help! He walked us through every step of the process so we were comfortable with our purchases. He also explained the options for unlimited plans and savings on phones. It was a long day for us all but he was so positive the whole time and we left happy with everything, rather than frustrated like we have with others in the past. THANK YOU RYAN!

Cliff was awesome at Wireless World. He worked hard to find the best deals for us!

She explained things. She asked what we wanted and got us what we wanted. Was diligent in making things work.

Travis helped my step dad and I get me on the plan and walked us through everything and also helped us make a few changes to the plan and he was super awesome and funny and nice! Store was very clean and would most definitely recommend going here!

I really appreciated how Taylor walked through all of the steps in setting up a new phone. She was very personable and made me feel valued as a customer.Taylor is very efficient at her job! She completed the work quickly and professionally!

Super easy transaction. Explained all our options and didnt push upsell.

Cliff was fantastic. Great customer service, product knowledge and attention to detail.

Ryan at Wireless World in Monticello patiently and professionally helped us migrate five lines from another carrier, get the best rebates and deals, and set everything up so that when we walked out of the store, everything was working correctly and as expected. We would definitely recommend him (and this location) to anyone with a complicated situation who wants everything to go smoothly!!

Alex was very professional and patient with the process. There were issues with getting my new phones set up and he was pleasant and kind through the whole ordeal. Thanks Alex. I will definitely seek you out again with any problems I might have!!!!

We were treated with extreme kindness and patience. Dominic listen to our worries understood that being elderly people 70 + 81 we needed assistance more than happy to give it to us and to listen to our problems. He helped us in large lettering giving us a new phone understanding that cost was a great issue with us he didnt try to oversell us very kind we will be back!

I have worked with Taylor getting new phones for the past couple years. Taylor is very knowledgeable and efficient when helping her customers. Explains what changes will be made after getting a new phone and makes sure your new phone is set up before sending you on your way. Go see Taylor!

Brenna and her crew are 10/10. We use them directly instead of our corporate Verizon rep. Highly recommend this location! They are always busy and keep everyone happy and moving.

He was very helpful in getting me setup with my new phone.He is also very knowledgeable

I don’t normally review things, so the fact I did this speaks for itself haha. Great customer service! Will be going to this store from now on!

Great Experience as usual.

Cliff was the most patient person I have ever met. His customer service was the best!

Very quick, and got my phone working fast!

Ryan was very patient and knowledgeable! He was training a new employee while helping us and he handled the entire interaction with the utmost respect and detailed explanation. Great customer service, i highly recommend dealing with Ryan when you go to the store. We had a lot of items changed on our account that took a couple hours and he even saved us money! Thank you very much!