Super pleased with my experience with Trojan Powersports. Rob and Jason were excellent. After intense research in choosing my ideal bike, I was met with several dealers with dreary predictions. They assured me that my bike was impossible to get in the current market. But my cousin Joshua from out of state sent me a bike trading website link that had my bike listed as available new at Trojan. Like a dove flying from the ark, the image of this glorious brand new red Honda struck my eye. I called Trojan and it was in fact available. Long story short, this dealership was a little further than I wanted to travel, but within 48 hours, Rob and Jason had worked to get this machine delivered to my home. They made it a very smooth process.
Just picked my quad up from there location..very clean and kept up place..everyother shop around was booked for months..called them and Rob got me in with in 3 weeks..to get some mods done to it.. quoted me a very reasonable price..josh did the work..went and picked it up and the let me run it around to check out the work they did..very pleased with it..and they took very good care of my machine as it was theres..will be doing business with them again..thanks again Rob, Josh,and Craig great bunch of guys!!
Very helpful, my buddy and I decided it was worth driving 2 and a half hours. They were fast friendly and helped load our bikes up in the truck. They were really busy and were able to be helpful with every one there! The owner even went out of his way to see if there a was a helmet for my buddy in the new inventory that was still in boxes by the door. Definitely recommend!
Bought a motorcycle today from some of the nicest people Ive ever met! Super helpful and answered all of my newbie questions and werent bothered by them at all. These guys gave me a great price on a used bike and Im excited to buy a new bike from them in the future!
I took my ATV in for a diagnosis and new tires. I was told itd take a few days to diagnose it and a week and a half to get it everything installed (about 12 business days). I dropped off my ATV on April 20th and picked it up June 8th. In total, it took 40 business days for all new tires and a top-end.When I got my ATV back it was running well, tires looked good, and they were informative about things I might notice given the work. In regards to their work, I believe they did a good job.However, when it comes to customer communication, I was very disappointed. At the time of my inquiry, the service department definitely knew a lot of parts had been taking weeks, or sometimes over a month to come in. I wasnt told that until my parts were taking forever to come in.On top of all that frustration, I was told Id be called back probably 6+ times and never was. I later observed why, because after they answer and say theyll call you back, they hang up and resume their day without making a note. For instance, I had to tell two different people (first service, then someone outside service days later) before my new tires were ordered in their system. As it got closer to me being out of the country for months and my ATV still not fixed, I called a manager on June 1st about the urgency. He said hed call me back in a few hours and never did. After a week of silence, and being days before I was about to leave the US, I was forwarded to a different manager (service). Who finally told me my ATV would be done that day.Quick service was important to me when I originally inquired. I even drove an hour and half out of my way for it. In the end, I believe I was mislead with turnaround time and the poor communication didnt help. They really need to work on their customer relations. I would avoid this place for now. Maybe once things get back to normal and parts come in fast, the issues I faced will be less noticeable.
I had never been to this dealership. They did an excellent job on my three bikes. Defiantly my new bike shop. The bikes were even show room condition cleaned when I picked them up!!
I was looking around for an Africa Twin and they immediately got back to me and had a conversation. I also have a Panigale V4 that I was looking to trade and they gave good honest feedback of what/why they were in certain offer ranges. Im currently trying to sell my V4 privately so Im holding with the new bike purchase BUT when Im ready this will be the place I buy from!
Used to LOVE at this place. I’ve bought 3 four wheelers and a motorcycle from them. I applied for financing for a dirt bike and Jason had been dodging me for two days. Guess I’ll go elsewhere since their customer service went down hill fast.
Great place with great people! Jason and JJ are awesome friendly and helpful as well as the rest of the staff. Great place all around. Will definitely be back for anything I need for my motorcycle!
I had experience with the service department and sales department (had work done on a bike I owned and purchased one) both were excellent and have very good knowledge on what they are doing, communication was a little rocky starting out but I have to blame myself because I was anxious to get back out but when brought up they already had a way to resolve the issue when it was addressed, that being said a great set of knowledgeable guys and I will be doing business again with them forsure!
We were greated by very friendly staff. The service department was very helpful. They discussed my options and gave me a needed fastener for free until I decide to make a changeover. Thank you Trojan Powersports
Such a great experience dealing with Rob and his staff.Thanks so much for the new Africa Twin!
Trojan did so well with my Crf250r Forks and I am really happy with the price,defiantly recommended this place and I will for sure be coming back. The 2 guys in the back doing maintenance and service are great people and experienced
Nice selection friendly knowledge staff clean facility fair prices
Awesome place with great customer service!If anyone is looking for motorcycle, dirt bike, sport bikes they have it all! I highly recommend them!
Awesome staff!! Great service!! Always leave there happy
The owner reached out quickly after having recieved incorrect part. Very helpful and responsive.
Great people here, they make you feel welcome when you walk in the door. Give good advice and let you make you own decisions..
First time here, and for sure wont be my last. Great service, made you feel at home. The guy helping me was on his first day of the job but you couldnt tell because of how informative, and educated he was. Also the parts manager was a really cool guy and gave me some pro tips on how to ride. Great team you guys have, and gave me an amazing deal on all my gear. Salute to everyone of the employees who were helpful.
Potential buyers beware that this dealer will charge you for shipping the used bike they bought to them. Also not willing to negotiate or even consider knocking off their shipping fee. The bike priced at $6699 will cost you $7852 out the door.
Was going to buy a honda pioneer deluxe 1000-5 from these guys... but the sale guy jason was going to sell it to me told me one price so i had him run a credit check and got me approved. called me back was pretty much and set up to pic it up the next time they was open late then tryed raising the price by 1200.00 ....... the manager or him would do anything cause he told me the wrong price after talking with him of and on for two days...... i would of drove two hours to fine this out if i would of question him so much.......... i will never do business with these guys and i will make sure no one i knows buys nothing from me..... i would rather extra for honesty ...
I bought a 2021 honda pioneer 1000 5 from here. Great experience from time I found the unit on facebook market place, messaging with Jason on his day off!!!! He set up most of the deal over the phone and I drove 4 and half hours to get it. Was only there for an 1 hour 30 minutes 30 minutes in which I was there before they opened.Jj and Jason were knowlegable and answered all my questions and even hooked me up with some honda gear thanks guys will recomend to any one. #All shaft no rubber!!!!!
Great place experienced staff in and out with my new Forman
I stop by for some information, and they were close to closing. They were very helpful, with everything. I had questions, and they were kind of to answer them.Service was also very helpful. And I really enjoyed their floor models. There was a lot of good things to buy here. Ill certainly come back and Shop here.
I bought my son his first dirt bike from here today. Our salesman Jason was great! He went over everything on the bike with my son and gave him some instruction on riding. I didn’t have a truck to get it home and was going to have a friend go pick it up for me. Since I live fairly close, one of the guys just dropped it off on his way home with no charge. Now that’s customer service. I would definitely recommend Trojan Powersports and Jason to anybody looking for a new ATV.
This is an awesome place. Great people, great selection! Couldnt be happier with the experience I had!! Thanks guys!
Awesome customer service! Had one of my best experiences with this dealer. The staff was knowledgeable and friendly and the price was the best I could find. Thanks for a great experience. Love my new Honda. Definitely worth my time traveling all the way for Port Huron.
Super nice guys great service!!! Had what i needed. Thank you
We drove up from Indiana last weekend to purchase a new track bike for my husband and some riding gear for the both of us. They made purchasing and doing the paperwork for the bike so easy!Chris from Parts and Service was extremely knowledgeable in helping us pick out riding boots and helmets also. He was patient in my own indecision, professional, and extremely personable.It was well worth the trip to come to these guys!
First class place, bought 2 bikes and couldn’t be happier. Sales guy was quick and informative, parts guys had all my maintenance parts ready before I left. I have been buying bikes for a long time and was truly impressed with the owner and his team. Make sure you try them first, you will not be disappointed!
Stopped by just for information. They crew was very helpful, friendly and informative.
It’s been over two months since someone was supposed to reach out to Austin Conner about his warranty work. The brand new side by side is still having multiple issues, and Honda doesn’t even have record of Trojan Powersports working on the side by side even though they claim they have provided him with adequate service.
My husband I had a great experience with our trade-in and purchase. Bob H. was our salesman and he worked very efficiently to finalize everything. John and Bob greeted us with a friendly attitude and was willing to do anything they could to make sure we were leaving there happy and in the right machine for us! Dave in Service was also very knowledgeable and helped us with accessories. We had to remove a stereo from our previous machine and Chris in service allowed us to use his personal tools to get the job done! They all made us feel very welcome and answered any questions we had. We felt good leaving there and will definitely be back for any service or another purchase! They are worth the 30 minute drive, because they went the extra mile! This positive experience will keep us coming back! Thanks again...You guys are great!
Great deal and great service. Showed up to receive my 2019 CRF250R and everything was set and ready to go when I arrived. Everyone there was kind and friendly and the whole process was smooth. Will definitely be back in the future!
I purchased my Pioneer 1000-5 le from Trojan and it was well worth traveling a state away to do business with them. I dealt directly with the owner Rob and he made sure all my questions were answered and that I knew everything about my machine before I left. I would highly recommend these guys for any new Honda powersport equipment. When I was there they had a killer selection of used bikes as well.
We had been traveling for several weeks when it became obvious that the tires on my wifes Goldwing werent going to make it home. One call to Shawn explaining our predicament resulted in come on in and we will get you taken care of and back on the road with no appointment. The parts manager, Tyler dug through inventory until they had exactly what I needed. Donnie, the mechanic, took it under his wing until it was done. They were very quick and even double checked a few other things for us. The owner, Rob, oversaw the whole event and made sure we got first class treatment. Everyone was great to talk to and to work with. The thing that impressed us the most was that they treated it just as if it was their own bike.
Absolutely wonderful experience. Best price on a 2020 Honda Foreman that I could find within 200 miles. New owner Rob even personally delivered my new quad after finding out I didnt have access to a trailer to pick it up. Definitely will be a return customer!
Jason is a great salesman! Rob has assembled a great staff! These guys are very professional and friendly! Thanks!!
We brought our 1997 Honda Shadow ACE 1100 in for much needed work.... unfortunately, over the following 5 weeks, our experience went from bad to worse and we decided to remove our motorcycle from the shop and do the work ourselves..... after contacting Rob, the owner, we were able to bring the experience to a close.... I am satisfied that he did his best to do the right thing for us and while we were not able to have the repairs completed at the shop..... we are okay with the response from the owner and his follow up to the problem..... while I dont have the knowledge to say whether or not they do good work..... I can say that Rob is a stand up guy and I wouldnt say no to entrusting him to work on our bike in the future.
Had a flat tire when I was heading to work. Dealt with another company and they wouldnt air it up and check it out for me because it was 40 minutes before they opened (even tho they were standing by the shop.) So I drove down to trojan powersports hoping they would help me out even tho they werent open either. So I pulled up and they took my bike right in and aired the tire up and test road it and checked it all out for me! Great custom service and great people! Got me back on the road so I could get to work quickly even tho they didnt open for another half hour! Highly recommended!
Went there looking for a motorcycle for my husband. Found a used bike that we wanted more information about. There were 4 guys working, not counting the parts people. Not one of them would even say hello. They was all waiting on one women who purchased a kids bike. Finally one if them came over to help us. I told him I wanted to purchase the bike lets do a credit app. He was like ok and left. I thought he was getting the application, but when I turned the corner once again they was all taking care of that same women. So I left. I do not recommend this company. Unless your a women purchasing a kids bike.
The guys were great and very helpfulThey even let us in when they were there working and were closedVery patient while my son had to pick out the “perfect” pair of goggles and gloves
Helpful. Open during covid. Professional staff. Nephew bought a used bike very happy!
They are very friendly and professional. Some younger guys that really know their job, very happy with their customer service
These folks went above and beyond to help me out. I needed some repair on my 2018 Goldwing and needed some parts to get me on the road for July 4th weekend. The parts did not arrive when expected and they were nice enough to take the parts off a bike on the showroom floor to get my bike back for the weekend. They saved my holiday. I am a customer for life. Shawn, the service manager is the best.
Absolutely awful customer service. I Was scolded by the older gentleman and always have to wait ridiculous times just to get a price on something when the store is completely empty. I am a paying customer I should not be treated with disrespect by an employee. Very disappointed with my visit
Found a bike online (from Ohio), sent an email in with an offer afterhours, and the next day, first thing, had a quality response back. Scotty Lee and I traded e-mails three or four times, got the numbers right, and bam the deal was done in a few hours. Having been in the retail automotive industry for the past fifteen years, and the last decade-plus as an Internet Sales Director and GM for a large dealer group, I appreciate communication and service above all else, and Scotty delivered in spades. If you are looking for a New Honda or used bike, you should email, call or stop in, but make sure you ask for Scotty Lee, hes the best!
First off let me start by saying that I never write reviews, but Trojan Powersports has me irritated enough to do it. I understand they are busy because of the great deals they have, but I never once received a call back from JJ, I always had to call him. I left after picking up my “new” Pioneer 700 with nothing for paperwork except the application for title, no copy of my terrible APR financing or anything else (I have excellent credit). The reason I said “new” Pioneer is because it had 15 miles on it and 10 hours, snow plow has wear and tires are chewed up.... they only put a 60” blade on it and when I asked if could at least get a 66” I was told they didn’t have anything else and a 60” is what it calls for, I have never seen anyone put a 60” blade on a 60” wide machine, and the winch is only a 3000lb one... Now as far as the prep on the machine, there was chunks of mud under it, the windshield was installed wrong, I had to put the right amount of air in all 4 tires, and there was a quart to much oil in the engine.... good job guys... All I can say is the lack of care will definitely overcome the good prices, I will never be back, nor will I recommend them.
Went to Another Honda dealership on euteka and I was told that my appointment was cancelled due to a talon build, ask the manager to find me a place that could change 2 tires and Trojan Honda in Monroe stepped up. They did a great job!
They were very friendly and did well answering all my questions. Good job Rob and Jason
Had a great experience at Trojan Powersports. Huge selection of bikes and atvs. staff was friendly and straightforward. Really like new owner
Great people.. Needed alot of work.. Bike runs great.. Job done right.. No hickups.. I highly recommend this company for any work needed on your bike.
What a joke! CONSUMER BEWARE! My vehicle was brought there may 2nd 2020. Today is July 16th and I took it out of there for it to die on the way home. I went thru 3 service managers. Either quit or fired. I was given excuse after excuse of why my vehicle was not finished. It literally was covered in dust when I got it. There are plenty of other dealers. And I have been doing Google reviews for a long time on hundreds of places. The only thing they asked was to give them a good review. I WILL NOT! this place does not know the definition of service. DO NOT USE THIS BUSINESS! You have been warned! I had to place a stop payment on my check because they dont want my vehicle back! What a waste of 11 weeks! Good riddance to a horrible dealership!
Best service and parts in town
The best experience I have ever had buying a motorcycle. Ive been ignored by every dealer within an hour recently. Today, on a whim i pulled in to this dealership at 20 minutes to closing. I didnt expect to be able to buy anything, but I never knew it existed so I just wanted to peak my head in and see what they are about. I was immediately greeted with nothing but smiles from all 4 or 5 guys working. Some of them were hustling to put away all the bikes that were outside on display, but they still paid attention to me. Tyler grabbed a bike that he thought was a good fit for my wife, and within 15 minutes he had the paperwork done, and signed. He was VERY helpful and even hung around an hour after closing to answer all of our questions and help us load the bike.This was our first visit, and this will from now on be the only place we buy all of our bikes, and accessories.Thank you again Tyler and all the staff working tonight (June 8 2020) for the awesome service!Edit: I dont get over to Trojan very often - they are not the closest to my house, but they are they best. From now on, I will ALWAYS MAKE THE DRIVE to trojan powersports, no matter how small of an item I need. It has been a year, and when I walk in, I always get friendly smiles, respectful treatment and they remember my name. What a great place.
READ MY REVIEW!!! I called multiple Honda dealers (5) and NONE gave me anywhere near the service I received from Trojan Powersports!!! I bought 2 scooters & The professionalism and service was heads and shoulders above the rest. There were multiple dealerships that were closer to my house but none can hold a candle to this dealership!!! Your making a HUGE. Mistake if you don’t give them a chance!!!! You can thank me later!!!
Salesman named J.J. Failed to disclose interest rate was 5% when he said we could get 0% for 36 months when negotiating the deal. Then one of the bikes is missing parts. To top it off they misplaced and kept my driver’s license. Forcing me to wait it to be mailed or drive 60 miles to retrieve it.Not happy with Trojan salesman!!!!
Great friendly, knowledgeable staff. Had the parts I needed. I would recommend this business.
What a wonderful establishment. John was very knowledgeable and not pushy unlike half of the other power sport places in Michigan, unbelievable prices and super knowledgeable people.Dave in parts was a cool very knowledgeable guy !!! I could not be more happy with my Honda ruckus purchase. My return business is a guarantee for them !!! good job guys keep up the good work. Well worth the drive in my opinion 🤙🏻😁🤙🏻
I drove over 100 miles round trip to purchase a specific bike from Trojan Powersports. My salesman was John Carr, he was knowledgeable, professional, and went out of his way to make sure my purchase was a wonderful experience. This place is top notch from dealing with the owner, sales, and their mechanic. I recommend them highly for all your powersports needs.
Excellent experience!! Bob in sales was awesome!! Drove 2 hours to this dealership because no one around me would even come close to the price. Wish more dealers were like this! Highly recommended!!
Shawn the head technician took great care and showed professionalism on the service of my 2020 talon he was able to get it done in a couple days as i was leaving for vacation and in a jam which he took care of thx Shawn....... Ralph Finley.
I purchased my first street bike from John and the crew at Trojan Powersports. Ive owned many off-road units but this was a first for me. The staff was very knowledgeable and helped me through the process.I got a great deal and even better financing. Couldnt be more happy with my decision to buy from this friendly team in Monroe Michigan.Highly recommended!
Worked with for 2 weeks because of bank issues. Finally got what I wanted and had no problem answering my stupid question after I got it home...
Amazing group of workers! My boyfriend and I bought two bikes from them and they made it a smooth process! Answered any questions about the bikes we had and treated us like family! Will definitely be back for my next bike!
Love my purchase and experience. My CBR1000RR was very well priced and the staff incredibly nice and helpful! Couldn’t be happier. The guys even happily shared their pizza with me during the paperwork process. Can’t beat that! Would recommend Trojan Powersports again and again!
Wonderful products! And terrific service! The sales staff was extremely helpful and knowledgeable. They had exactly what was advertised online and the sale was prompt. Great place to make a purchase!
My Husband came here for a dirt bike. He has nothing but good things to say about this place. They were very friendly and easy to deal with. He met with the owner John and he handled everything in a timely fashion and he had a great experience.
I had the pleasure of working with Trojans Sales team, Financing Dpt, Parts dpt and the owner! I truly had a great experience with all 4 and that is something that is so hard to find these days! Thank you to the whole team!
Trojan powersports is amazing! The price for my new Pioneer was literally the best in 3 states! I drive about 3 hours there to get it. They were fast, efficient, helpful, and super friendly. I couldnt ask for anything more!Thank you!
I had a great experience buying my used bike from Trojan Powersports. Right across the street from Secretary of State, so they got my metal plate for me the same day! The pro shop had everything in terms of protective gear, and a great selection of stylish jerseys for motocross. The customer service was fantastic, and the owner is a real hands-on shop guy, so I felt that attention to detail. My bike has performed flawlessly, and I will definitely come back to Trojan Powersports in the future.
A big thanks to all the great guys at Trojan Powersports, especially David, for the great service and prices we got when we purchased our new Honda Rancher and Recon. They went above and beyond to answer all our questions, figure out what we needed and get us out the door quickly and effortlessly so we could hit the trails with our new toys as soon as possible. It was great doing business with them and we will be back.
I have known the owner for quite a long time. He is a man of his word and ensures things are done right. I do not generally leave feedback unless the service is horrid or fantastic. Trojan is FANTASTIC. They will work to ship things to you if you are out of town on a ride, and do their best to get you what you need.
A great buying experience from beginning to end. I purchased out of state and they worked with me every step of the way. The motorcycle was exactly as described. Buy from these guys with confidence.
I purchased my first street bike from John and the crew at Trojan Powersports. Ive owned many off-road units but this was a first for me. The staff was very knowledgeable and helped me through the process.I got a great deal and even better financing. Couldnt be more happy with my decision to buy from this friendly team in Monroe Michigan.Highly recommended!
I stopped in to buy a spark plug and left with a 2016 Honda Pioneer 1000-5 side by side. This thing is unbelievable and Im glad I bought this instead of the Polaris Ranger. Plenty of room and the power is exceptional. Sales and Service Departments are top notch and they always go the extra mile to help me get what I need FAST. Thanks Guys
Purchased a 2018 CRF450R. I worked my deal with John over the phone and drove 1.5 hrs to pick the bike up. I couldn’t be happier with the entire experience there. I had them put a full exhaust system on prior to pickup. When I showed up my bike was ready and waiting. I could have been out the door within five minutes. Great place to buy a bike. And Dave in the parts/service department is great and very knowledgeable. I would def do business there in the future.
Excellent service and very friendly! Traveled 3 hours because they had the lowest price in Michigan and surrounding states! Keep up the great work! We will be back.
GREAT SERVICE AND VERY KNOWLEDGABLE GOOD SELECTION OF NEW AND USED ATVS AND MOTORCYCLES THANKS JJ FOR HELPING MY BUDDY GET ANOTHER BIKE!
Customer for life! Shopped around all over Michigan for months to find a Honda crf 50 for my little guy. No one could beat the prices these guys had. Drove 5 hours to pick it up and will continue to make the trip to Monroe for every bike I buy from here on out. Friendly people with unbeatable prices. Couldnt be happier. Thanks guys!
Great place to deal with drove 3hrs and was worth it they came in on a Sunday because it was the only day I had free. we ended up 4 of us all getting lunch they ordered us pizza and was just a all around god place to deal with. I will most likely be back in the future
Amazing service and unbeatable prices! The best sales experience Ive had. I would HIGHLY recommend this shop.
Got the deal of the century on a 2004 Victory Kingpin. Everyone at Trojan was knowledgeable, helpful, and most important for me, not condescending toward my ignorance. What a great experience! Thanks you guys! If this bike craps the bed, I may change my tune! LOL! Color me very impressed!
Ive bought motorcycles from them and just purchased 3 brand new Honda recons. By far the best pricing around. I drive an hour every time because of the friendly and helpful staff and the good deals. Thanks for always helping us!
Great price on my new bike! Really like the new owner.
Very good to work with, very polite
Drove 3 hours just to buy from this dealer! So helpful, even came in on a day off for our convenience AND ordered us pizza! Thanks Trojan Powersports for doing such great business.
I would like to take the time to personally thank Carl of Trojan Motorsports, who went totally and completely out of his way to help me and make sure that he finally got onto something VERY safe a reliable. Words cannot express how much it means to me that he worked so hard to find me this perfect little Honda moped to get me around town to be able to take care of all of my business. I would also like to thank John who was also very helpful and polite. I dont think Carl realizes how very much it means to me that he went out of his way to do right by me. Thank you so much from the bottom of my heart. Very, very good people and businessman, thank you again.
Very great experience going through Trojan Powersports. Dave in the parts area is very nice and down to earth! Give great deals too! Highly recommend wont shop anywhere else !
Bought two Honda dirt bikes recently and shop here regularly for all my off road parts and gear needs. All of the staff are knowledgeable and experienced. I can always count on getting the right parts the first time. Before buying from anywhere else, be sure to stop here. Large inventory and the best pricing around!
Great service and experience. Got a new 450 for me and a starter bike for my son. John the owner took great care of us himself while!!!! Great place to do business. And they do offer financing.
Awesome experience! Was worth the 150 mile round trip to deal with a business that actually cares about their customers! Thanks again John
Simply the best all around, amazing deal made me come there, excellent staff sold me my bike, and then the owner went the extra mile making this deal go amazing and even delivering to my house.
Best experience Ive ever had when buying a motorcycle! Friendly and knowledgeable. The best part is they had me in and out within 30 minutes!!! Im only going to these guys from now on.
These guys were great to deal with! I ended up buying the bike of my dreams here and it had all the bells and whistles. I worked with both Steve and John both were pleasant to deal with. I was nervous of what to expect as I traveled over an hour to buy the bike and wasnt sure what I would be walking into as I have had poor experiences at other power sport dealerships in the past. I would Highly Recommend these guys. Prices were more then fair. Everyone I have shown the bike to cant believe the price I paid!