Sweet place in monroe for all your motorcycles and jet ski needs. I was impressed with the friendly staff and showroom.

This was probably one of the best deliveries Ive done! Awesome help in backing to where I needed to unload.Unloaded quickly(even though it was only one), was able to let my dogs run for a bit, awesome group of people....and, a huge THANK YOU for the t-shirt! Hope to see you all again soon!!JessicaHalvor Lines

Fantastic people. Gracious services. Fabulous bikes. Thank you Rebecca for you superb services.

My husband has been there twice, to get highway pegs put on his bike. The first time, they said they were the wrong kind, and it would take a lot of work to put them on. So, he purchased some new ones. Took them to get put on again, and was told they werent going to fit. We complained to a guy on the inside about not being able to get them put on, and he said, the guy had been doing his job for 30 years, he should know what hes taking about. We were on the phone with the Harley Dealershop, and they said they were the correct ones. We went somewhere else to get the pegs put on, and they were able to put them on in less than 15 minutes. If the guy didnt want to put the pegs on, he should have just said that.

Dont buy a bike from them. I purchased a bike (used) on the condition they would service it for me. It is a 1986 and as long as I could get parts for it they would service. 2years later was told they would not take bikes like mine any more. When confronted with what I was told they actually said new customers were more important than old ones. If they could do it to me they could do it to you. By the way I just needed a simple service.

Friendly service and the most amazing ppl that work there...they treat you like family

They were not able to help me with what I needed, but provided me a name and number of someone that could. I was also greeted by several people when I entered the building offering assistance. A pleasant experience considering all I asked for was information!

My favorite motorcycle shop!

Great place with friendly and knowledgeable employees. Nice selection of motorcycles.

Went to look at to use bikes there and both of them were gone. Most of the ones they had listed on their site were actually gone. Also, when you go in to look at the used bikes its like youre headed into some kind of dungeon. Definitely would not go back for anything.

Great service, always very helpful.Picked it up because I didnt have a ride to the shop

Great selection of new and used items. Friendly staff.

Great people to deal with. I purchased this from them and every i go up there they are very helpful

They have a great selection of motorcycles, accessories, and a friendly staff that makes you feel welcome and comfortable. I got an awesome deal on an incredible bike and I could not be happier!!! Thank you so much!

Awesome customer service!! Austin and Carson made sure I got exactly what I wanted, even after I already purchased the 2021 can am. They will definitely see me again!!

Rebecca has been a pleasure to deal with, she helped me with two purchases so far and I will be seeing her for a third. Iron horse has a great staff and Id definitely recommend them!

Got exactly what I needed and received an amazing costumer service! Thanks of course to Rebecca, who has been awesome. I’ll be back again for sure.

Always wonderful rather we buy or not. AWESOMEYEP....bought another ATV. As always, the folks there are super awesome. Never pushy, but answer all your questions and go out of their way to help you.

Quality products and services. Knowledgeable and professional staff and

Nice selection of bikes.

Used motorcycles new Atvs. Friendly service. They have a fantastic collection of vintage motorcycles you have to see! You can order parts here. If you need a helmet..they got em.

Could not ask for no better then ... IRON HORSE👍

I bought a brand new out of the bow Honda 420 Rancher. It’s a Christmas present for my son. Once arriving to pick it up, the guy comes out on it with scratches all over the front rack and all over the front bumper. They took it in the back and sprayed something on it to try and cover it up. I was told to leave it and they’d sale it to someone else.. That came from the owner. Not exactly how you treat a customer. Not somewhere I would recommend nor will I ever go back. Other employees standing around drinking on the job leaving a beer can for kids to pick up. Very unprofessional!!

I have nothing but good things to say about the sales, service and parts at Iron Horse Motorcycle of Monroe. They seem to genuinely care and take care of you. I have bought 3 Motorcycles from them in the past and in the last year a Harley davidson ultra classic. All my service and parts and labor is done there. I recommend that you try them out.

Over the top helpful great selection

Rebecca is knowledgeable and helpful. She answered all of my questions and explained product features of which I wasnt aware. Based on my interaction with her, I will DEFINITELY be back to buy from your dealership.

Awesome experience here, I had purchased a can am commander at a fantastic deal and when I went to pick it up I had forgotten my straps. The parts manager gave me 2 and a shirt. Very good people and excellent service.

Incredible motorcycle place. They have new and used motorcycles. They are constantly getting used bikes in as trade ins so if you see a motorcycle you like get it because it may already be gone when you go back. Rebecca is the greatest sales person. Everyone that works there are so awesome and friendly. I really love the fact that they are so helpful and it doesnt matter if you ask 1 question or 1000 questions they dont rush you and will answer all your questions. If you have a certain motorcycle and they dont have it they will let you know when they have one come in. This place has new,used motorcycles,new & used dirt bikes, they have the tric 3 wheel motorcycle, they also have Gators as well. They have every accessories you can think of helmets, jackets,covers, handle bar grips, and so much more. They are definitely very affordable and if you need anything that they dont have that you want or need helmets, accessories, parts, pads, etc they can order it for you.

Awesome store great service.

I have purchased a 4 wheeler and a side by side from these guys. Both times Joey gave me a good deal and would recommend them to friends.

I love this place. It is an outstanding motorcycle shop from the front to the back. Every person that I came into contact with at Iron Horse treated me with respect and gave me the same level of professionalism. It is obvious that the family that runs and owns the dealership care about motorcycles, their employees and motorcycle riders. Jordan Thomas in parts spent a lot of time with me researching the right tires for me. In the service department Dennis, Susan, and Luke were very upfront with me about everything and treated me as a valued customer the entire time I dealt with them. I had a big 16,000 mile service job on 2016 Africa Twin along with new tires installed and they communicated with me very well about everything that was going on and they did not gouge me on the price. It was a difficult decision for me to figure out who to trust with my beloved Africa Twin and I took a chance on Iron Horse and I know now that they are the local dealership I will be going to for now on. The sales staff I met were very informative and enthusiastic people. Rebecca and Harvey were very into motorcycling and were fun to talk to. I look forward to doing business with them in the future. Thanks Iron Horse!

Good place. Mike always been good to deal with

Friendly & Helpful Sales, Parts & Service Staff!

Web site is easy to navigate.

Bought 2 bikes there over the years, great service, friendly & always an excellent venue to connect for poker runs & special events.

The staff here is super friendly. I accidentally showed up an hour before they opened and Becca happily drove my bike back before they even opened and let me inside for a cup of coffee. Great service and fair prices I’ll definitely be coming back for any other services I need.

Good for buying but they dont talk about warranty, services or nothing they tells me my atv has warranty on everything for a year and when broke down in less than 2 weeks they tells me the i dont have any warranty in anything so not a good place

👍

As much as I would love to tell you this establishment will quickly and fairly repair your trusty steed, I can’t. An acquaintance of mine dropped off his bike here to be fixed, only to not be contacted or told what the issue was or when it would be completed, was not asked if he was okay with the recommended repairs, and was grossly overcharged. I recommend you take your bike to a homeless man in a Whole Foods parking lot to fix your bike before taking it here.

We were traveling through North Carolina when we lost all gauges and tailights. I thought it was a fuse, but we werent quite sure. Twenty miles from Monroe we turned into a repair shop to see if there were any MC repairs shops near by. Unfortunately, the mechanic there couldt think of any, but my wife kept talking to him and jarred his memory. He said theres Iron Horse in Monroe. We rode there and when I went inside a sales lady took me back to the repair shop where I met Luke Heafher and told him my story. Within 20 minutes he solved our fuse problem. When I asked what I owed him he said I didnt owe him anything. Blew me away. Tried to give him some money, but he refused. So let me say this. If you are traveling in the area of Monroe, NC and are having a problem with your bike, Iron Horse is the place to go. Youll never find nicer people who really want to help you. Thanks gang. Ill never forget your kindness.

Iron Horse really gave me a great deal. I was very pleased with the sales and services.

Every dealership/mechanic shop I’ve been to around Charlotte for any of my motorcycle needs has always ended poorly. Whether it’s the sleezy salesman, mechanics, or parts guy trying to take advantage of my lack of technical knowledge, they’ve always found a way to ruin my experience and make themselves more of my enemy than my heroes.Iron Horse motorcycles, has taken care of me the last 3 times I’ve needed assistance. Each time, more seamless than the last. These guys are plain and simple, GOOD PEOPLE. They treat you like family and like a friend. They respect you and give you the most honest answers around. Dennis, thank you for eagerly going out of your way to schedule me a quick tow. And Harvey, I want to thank you for being prompt, respectful, and knowledgeable, and also going past store hours to get out here and grab my bike when you could easily have been home with the family..AMAZING BUSINESS HERE, thank you.

Very friendly sales and service staff. Good selection of motorcycles. Will definitely buy my Goldwing from here. I would recommend this small dealer over the much larger one in Charlotte any day!

This is the greatest place to order parts for any motor toys. Staff knowledgable

I didnt buy a motorcycle but i they did happen to have a small 4×6 trailer i had been looking for At a reasonable price. Extremely nice people. Highly recommend!

David was awesome second time buyer at iron horse wont fo anywhere else!

Rode my for motorcycle today Austin and my hubby were excellent teachers!

Bought my used Harley from them one year ago. Fair price and they have treated me well. I am very happy with the sales, service, and parts departments. I have ordered parts, and had repair work done. All in a timely and cost-competitive manner. I highly recommend them.

Found a Heritage I would love to own.

Hello! I’ll start by saying my ATV n trailer was stolen 1.5 weeks ago so I desperately needed to replace ATV. I am a psychologist by trade so I’m very research oriented, trust me when I say I did my research before buying. I started with Iron Horse and came full circle, Mr. Jerry demonstrated Gold standard customer service and I couldn’t be more pleased with every transaction! Mike the owner and Rebeca are two of the most friendly people I’ve ever met. Concise, Succinct and professional customer care and service! Thank youDavid Rogers

Came in due to a punctured tire while out riding. These guys went above and beyond. They fit me in despite being busy. Everyone was so friendly while I waited. Talked bikes and showed me around the impressive collection of vintage bikes. This was by far the best customer service experience I have ever had. I will be going back, and telling everyone I know.

They have nice motorcycles there.

They inspected my Kawasaki Vulcan!

They very helpful and helping find a bike

Excellent Customer service. They will take the time to hear your situation and help you find the right product .They have a very good inventory of both Harley and Honda, Parts and Motorcycles.Many Years of Experience in the Service Dept. and trusted service after the Sale.

A Great Family Owned Business. Sales, Parts and Service. They have been looking after my bikes for the last 17 years. Highly recommend.

Rock on old school motorcycle shop. Bought my first two bikes from them. Honest folks rocking on and not trying to rip people off. Keep up the good work.

Locally owned..Down home Great People!!!

Looked like they have a good inventory, service/greeting was slow.While I appreciate not being pressured by starving sales people an acknowledgement and offer to assist is proper.

Pleasure doing business..

Mike Heafner and staff are always welcoming and helpful. New and usedmotorcycles, 4 by 4s, and knowledgable parts department.

This is the best place to get a motorcycle, four wheeler. The people that work there are great.

Best place to buy Harley Davidson parts! The guys that work there will always get you the best deal. Super friendly!

They help with what you need. Good management and sales PEAPLE. Good business and friendship.

I bought a new Polaris RZR 900S from Iron Horse and a week later after getting it home discovered a potential issue-it turns out all was OK but wasn’t what I expected to say the least.I worked with Rebecca in sales (very easy and straightforward); Dave the manager (responded to all of my concerns no questions asked); Dennis and Luke back in service department (genuinely nice guys and knowledgeable)At the end of the day all Iron Horse did was the “right thing” but I guess if they really wanted to could have been Difficult about the situation since after it was off the lot it was technically “mine”. I really appreciate the fact that they stepped up-every single one of them-I have no doubt this probably holds true for the entire staff.My son and I had an amazing weekend at Carolina Adventure World together on our new ride-thanks guys!

Great customer service!!! Nicest people Ive dealt with! They went above and beyond to get my atv fixed! I highly recommend he service department at Iron Horse you wont be disappointed! See Dennis or Suzanne and I promise theyll take excellent care of you!

Rebecca is awesome!

Excellent, always! Cant find it here, your not looking!!

Always friendly and helpful with no sales pressure. Huge selection of machines, parts, gear and accessories. Fast turnaround on repairs. Just cant say enough about how great these people are.

I bought my first bike here 3 years ago, after being referred by a friend. The sales people were very laid back and no pressure, but then after getting bike Id come into parts or get service and found out that is how everyone here is. It is a family business and very laid back. Financing was a breeze and I was in and out with my bike in 2 hours. I would highly recommend Iron Horse to anyone, the negative comments on here surprised me, that has never been my experience here. Just bought my 3rd bike from them last week. Very pleased!!

Best customer service anywhere! Family owned/operated. These folks welcome you like you are part of their family.

Very friendly and knowledgeable people.

The guys in the parts department is the best . We have always gone there an they just what we need . Robert or David know everything about our Harley Davidson bike . If you need a part for your Harley Davidson bike go see them !!!!!

As a veteran biker, enjoyed happy visits here 30 plus years, you wont find a more professional, caring bunch, period.Great pro staff, sales and top notch repairs..A REAL bike shop!

Great buying experience. Honest, down to earth people. Never felt pressured, and was delt with at my pace. Very satisfying experience. Rebecca, was wonderful, and very professional in handling everything from the sales floor, demo, to the financing, right down to the delivery of the bike to my house!Li

Very nice people

Really friendly folks. They helped me right then and there and got me out the door in 15 minutes. Highly recommended

Found the bike I was looking for online . pur in an app and was approved the next day. Joey and the entire staff were very friendly and professional.Had me in and out quickly. Very nice store with a large and varied selection.

Very friendly staff. Always fun to visit and have a cup of coffee and chat with the people around. They sell Harley-Davidson, Honda and Suzuki. Nice selection of used bikes.

SERVICE DEPARTMENT IS ALWAYS A PLEASURE TO DEAL WITH, SUSAN IS ALWAYS ON TOP OF THINGS IN THE OFFICE, THE TECHS ARE ALWAYS HAPPY TO ANSWER QUESTIONS, VERY PROFESSIONAL AND KNOWLEDGEABLE.

Mike haefner David and Taylor excellent really appreciate the service they gave me knocked it out of the park

Professional friendly staff. Great service

Always buy my honda oil filters here.

Awesome spot. Fellas were great to work with

Lots of cool stuff in there

If You Love Motorcycles, ATV & Dirtbikes &/Or Accessories This Is The Place To Be... Great Deals, Plus They Even Got A Shop Just In Case You Need Yours Tuned Back Up... One Stop Motorcycle Shop....

Did a great job on my Recon got it in and out no problems thanks guys

Tons of product and lots of classic to look at. Full with helpful friendly employees.

Great. Austin was on point

Great service and Becca is wonderful. Highly recommend for anyone looking for ATV, UTV or motorcycle.

Balanced my tire 10 mins before closing really great price super nice staff Ill be going back for any service needs

They have a decent selection of motorcycles from different manufacturers as well as some antique bikes on display.Update #1:Spent several months stopping by to see if any new pre-owned bikes had come in. Eventually, I found a bike that I liked and purchased. Harvey and the staff were very friendly and accommodating.Update #2:After a year of ownership, the bike I bought from them broke down - a 2006 Kawasaki Vulcan 1600 classic. I had them tow the bike in to do a diagnostic on the electrical/starting system. Immediately, they start replacing parts and doing repairs that I did not authorize, and charged me over $800 for it. After reluctantly paying them for the work, I took the bike to Team Charlotte Motorsports which is a Kawasaki dealership. At which point I learned that it would have cost more to repair the bikes electrical system than what the bike was worth and owed on it. When I pointed this out to the owner of Iron Horse, he got nervous because it was obvious that the bike shouldnt have been sold to me or anyone else. Long story short, I ended up selling the bike for what was owed. So it got them off the hook.Word of advice: if you go to buy a used bike from them like I did, have a mechanic do a complete diagnostic on it BEFORE you sign on the dotted line. And if possible, find out the bikes back story.

Awesome 👌

Great experience! Rebecca is very knowledgeable and helpful. Gave me the facts about what I was looking at and then priced it. 30 mins in and out. Sales manager delivered. Hard to find this kind of service anywhere.

Very good establishment and the workers are really good and always provide really amazing services when needed.

A great selection of parts and motorcycles. Rob in the parts department is back! He is extremely knowledgeable and always willing to help.

Was a great experience. Thank you Luke!

Parts Dept. Was very helpful and the whole store staff is very friendly

Great people positive vibes

Wanted to purchase light kit and service for my bike they gave me a hard time won’t give them anymore of my business. Just terrible