Went to the Apple store today to pick up my new iPhone and the two employees that helped me were awesome! Esteban and Michael were so helpful and knowledgeable. Its so nice to be helped with Apples efficient staff. Thank goodness we have a store in Modesto. Look forward to future visits to the Modesto store.

I was order online and got email and txet ready for pick up. I was driving 2 hours but the employee told me my order was canceled because out of stock. I never got any email or text notified about my order was canceled. After 3 hours, I check online, it shows available at this Apple store and I call them to make sure available. Never back! Foolish employee.

Your typical Apple store with very helpful staff. Highly recommend to make an appointment for any issue with your product. In store purchase went smoothly.

Nicky was extremely helpful and kind!You guys should really show more kindness to these workers, their job is hard enough. Theyre only trying to help, it isnt their fault if the wait is long. Every single time I come here the customers are so demanding & rude. My experience is always 10/10 when I come to this Apple. Please be patient.

Quick and fast service for iPhone pickup online order

I came to them with a decently simple inquiry. I had just purchased the new M1 Mac Mini and spent well over $1000 with them. I own an older Thunderbolt Cinema Display to which I planned on using with the new Mac. I asked 3 different associates what dongle I would need to make this work and every single one gave me the cop out answer by saying its impossible to do after a short bit of research I found that a Thunderbolt 2 to 3 dongle does the job while leaving the MagSafe attachment alone. Somebody there should have known this or at least been able to check and see for me. I damn near trusted them and bought a new monitor

I wouldn’t call the people that work there a genius there actually a bunch of dummies they don’t know what they’re talking about are doing they couldn’t figure out My phone instead I had to go to Verizon to help me out

Apple Vintage Faire - AVOID this Apple store at all cost.Order the products online and ship them to your home - or go to a better store.Went to get a 3rd new iPhone this week. Was told last night (10/4) it was ok to come down at 8:03, arrived at 8:23, 35 mile drive each way. We were immediately met with hostility by Chelly?, only to be mocked REPEATEDLY by another employee (Elo?) who had a new-hire shadowing her!She starred at me as I struggled to keep my mouth shut; all while getting out a 13 pro max to use my Goldman Sachs CC to pay in full $1300 for another iPhone, brick, case, and apple care + theft (which I had to ask for). We are the ideal apple customers, we have pretty much every apple product ever made - since the 90’s. (why don’t apple employees wear name tags anymore?)When you give someone bad service, it often does not effect only them, it has a cascade effect. We run the entire business with apple products. After last night’s experience I am left trying to figure out which Microsoft line will give us the customer service you used to get at apple. I guess when you’re at the top of the mountain customer service doesn’t matter.Before becoming a business owner myself I worked front line for 12 years and can say this was one of the worst transactions I have ever experienced. I have a business account and have no less than $20,000+ worth of apple products, and replace the products annually when new ones come out. We hemorrhage money on apple because we love it; but it doesn’t matter how good the products you make are, you won’t survive forever if your service sucks.

We went in today and actually had a really solid experience. Audrey was super friendly and took the time needed to get our purchase done and completely set up. Store was clean, a bit busy but the system with the appointments seemed to work ( a little behind but it was still moving).

I went in to get an iPad Pro and was told I needed a shopping appointment to buy one. I understand if the product needs some sort of preparation or activation in the store but it’s a boxed good that’s ready for sale. How hard could it be? Apple needs to restructure their appointment system. It’s lazy.Went to Best Buy and purchased one there right off the shelf instead.

Nice experience. Was quickly helped. Surprisingly in and out even with the crowd... staff was grrat

Ian was amazing!! His energy is what makes that store! Everyone elses energy was wack! Besides the security guard outside she was also great 👍

To be honest during pandemic I don’t expect customer service from anywhere but being professional and truthful is important. Today I had an appointment to have my iPhone 12 max repair. But the Associate Elma that helped me was very rude, unprofessional and unhelpful. Just because the store is closing does not mean you have to be untruthful of services that is covered under apple care+. How is my fault that the store close in so many minute when I made it to my appointments early and waited until to get help while you guys were finishing your personal conversation in the lobby. Either she did not want to helped me, uneducated of the services offered by apple care+ or because I was dressed very causal she discriminated. But overall very bad and awful service.

Iphone 12 broke with in a day, brought it back and asked if they would replace the screen protector I just bought because their a 1400 phone should not be breaking in a day. The manager Blake refused. From someone who has trained managers, this store is way below the curve on customer service. If I was the district or store manager I would be embarrassed of the customer interaction I had today.

Very bad customer service they don’t know what there doing. Rether go somewhere else

I LOVE Apple Store . I only had to wait 10 minutes to GET an item WHEN I came back the guy remember me & told me to go. Then I had Cory helped me with an item. He was helpful & nice to me . I will b see Apple again soon.

This apple store has the rudest manager eer period .very disrespectful..the worst experience of my life …sorry state of affairs with apple corporate too .they cant do anything at their own store if their manager is rude…never buying apple again in my life after being loyal to apple this is what i get wow apple..Was late by 20 mins drove all the way 40 miles from modesto with a 2 year old in car higway was busy so got late then had to feed the little one .guess what apple cant help cause u r late by 20 mins and have to come back maybe so many products are breaking i guess .Ceo of apple mr tim cook pls do something about your rude manager .i didnt expect this from apple for me your company is way up in customer service but not anymore i guess .sir i know u are busy thinking how to sell more and more of apple products but your companies after care is pathetic and the manager here is the worst employee i hve seen in my life ..

Had an appointment with the Genius Bar. Well seems Apple can’t keep their appointments. Wait almost an hour. Everyone had a different excuse.

They find every reason not to fix your phone.Nice clean store though.

They are not considerate! The lady in the entrance i asked for help for an item ordered online wondering if we can pick it up on an earlier time since im here already which we drove 45mins time from my place but no help. Explained that i cannot do the afternoon pick up since there is an urgent matter i need to attend to.

Was a victim of @Apples Bait and Switch routine at this store. Was told I could go to the store and return a lemon watch that never worked correctly since I bought it- said they would just swap it out and then they tried to charge me for a repair at the store. Saying that they would have to send it in and charge me. The watch never worked correctly since purchased and because of covid and them shutting down never was able to get the help I needed. This has been three weeks waste of my time dealing with the Modesto store and with the staff at apple. To keep this short… I’ll never buy an apple product again. The sour taste they left in my mouth will forever linger… the Modesto California store needs to be shut down. If you read all the reviews it’s consistently bad with no attempt of fixing it. Customer service was nice on the phone they said they weren’t charging me because I had apple care and that they would exchange the watch- but this location told me as soon as I finally got to speak with someone that they would be charging me to send it for repairs. I don’t get it- it was a lemon watch to begin with. I’m 100% sure it’s against the law to bait and switch someone like that. I’ll be looking into that on Monday. Save your money ABSOLUTELY DONOT BUY ANYTHING FROM THIS STORE. #BuyGoogle

I had showed up yesterday at around 5:30 pm to get my watch repaired and they gave me a reservation within 40 minutes perhaps so I decided to go in the mall to pass the time then I received a text saying they were almost ready for me so I headed on back and talked to a specialist which she confirmed I indeed had my meeting soon so they told me to go ahead to the Genius Bar line and there I waited.. it was now 6:20 and nothing everyone else behind me was passing my turn until it was a few of us left then a lady said “don’t worry you’re next” like if there were anyone else in line at that point 😂 it was 6:49 pm and they close at 7 and they still couldn’t help me they even started picking up and were about to shut the doors soon, switching from Android was perhaps my worst decision if this is how apple treats it’s customers wasted 2 hours of my life I can’t get back...

Great experience, showed up and helped me right away.

The online web site says “Shop by walking in, reserving a one on one shopping experience with a specialist, or shop online. I tried walking in at 6:30pm when they close at 9 pm and was told, “We don’t have any more appointments tonight.” I don’t call that being able to “walk in.” I REALLY hope Apple discontinues this BS appointment policy of theirs when the pandemic ends. Decided to try to make a one on one appointment with a shopping specialist. Today is Monday. I won’t be free to go to the Apple store until Friday afternoon. I try to make an appointment but they web site only offers appointments up to three days in advance, so I have to wait until Wednesday to MAKE a stink’in appointment for Friday. Going to the Apple store is worse than trying to go to the DMV.

Kadigah at Apple Store did go an extra mile to make sure my new phone data transfer would be easy for me They are very professional and easy to understand when it comes to different apple products Very satisfied

The Sephora store only allows very few customers in the store. Totally ridiculous!Line takes forever. Waiting and waiting for at least 1 person to walk out.Were standing there in the heat.Aweful. This store is not worth it.I left along with other customers standing in line.

Great customer service, Keeshan(sp*?) Sorry if I misspelled the name, did a great job assisting my friend and I buying an Apple desktop. He even helped figure out and solve our email problem.

Went to pick up my sons phone, otherwise I would NOT have been there. I dont like anything Apple has. They nickel and dime you to death. Samsung has a much better phone and accessories that dont cost the small fortune and your first born in order to own them.

Very nice workers. :)

I have been an apple user for many years and after a recant visit just left a really bad impresson on a long time loyal customer. I visited the store recently trying to buy a new macbook charger and I was informed I needed an apointment to make a purchase which is absolutely rediculus. Having a macbook you cant use or chage is worthless ended up buying another laptop at another location. This is the worst reviewed apple store around and its very apperant why. I got in contact with apple corprate ehich will be addressing the issue soon.

Everybody wearing masks very safe and clean mall to visit I definitely recommend it

My MacBook Pro’s screen needed to be repaired. I made an appointment online. It was easy to make and a fast response from the Apple team. They followed up with me multiple times updating me about everything.They sent my Laptop to be repaired and it took less than a week to be repaired. It’s currently being sent back to me. I will try to update how long that takes.Update: it came the day it was meant to. I sent it in on a Monday and came back on that same week on Friday. I am not sure how that time frame was possible, but it was.10/10!

Excellent attention 👍

Nobody can help me with my iPhone problem where should I get help ??

The Apple store at the Modesto Mall. Usually pretty packed or had a long line outside.

Made an appointment through apple.com for a screen replacement on my iPhone 12 pro. Appointment was made at an authorized Best Buy location. Best Buy didn’t even have part in stock to provide that service. Drove to the Apple store at Vintage Faire mall and explained to the manager, Luis, what was going on and how I went out of my way an entire hour to get phone fixed. He acknowledged that they had the parts to provide the service, but refused to take my phone in for service. I then asked what phones they had available in order for me to purchase another one, and he said I would have to wait 5 hours to find out, also adding in that this wouldn’t happen since they closed in a couple hours. Extremely frustrated that this manager did absolutely nothing in his power to try and make a bad experience, into a positive one. I felt like I was turned away because of my identity. Get your ego out of the way and try to assist your customers rather than just standing in line being an observer. Extremely dissatisfied.

The tech was very rude, didn’t bother talking to us

A big thank you

Greatest ! Are Company is nation wide and are I T department is on the east coast. Saved are company a huge headache. Thanks Guys.

This apple store has a very long wait to get inside at all. Youll be waiting at least an hour, even if you have an appointment.

I had an appointment this evening to return an item that I bought online. As I was waiting in line outside, six feet away from everyone, the rent-a-cop said, “I know we’re outside, but can you put your mask on?” By the beginning of his statement, I already knew it was going to be a stupid one. Key words: outside & 6’ away from everyone.

Waited there for 20 minutes no help at all

Very disrespectful, geniuses work here. I wouldnt even hire any of the losers work here, not even to carry iphone boxes.

Didnt go to Apple.The Mall nice

They should stop the lines and the social distancing as its no longer required by the state

Horrible customer service. They are not only fixing the technical issue but make it worse and then they tell to trade your device with new one. It’s very ethical.

I dont like that you have to have an appointment

Best place to get your device fixed or your airpods they are extremely trustable and amazing!

Very nice. Lots of options.

They checked me in said it was about 30 minutes wait he said you wanna hang out here or came back in 30 minutes I decided to wait here after waiting about 45 minutes they said people who made appointment are showing up and you have to wait another 30 minutes so I decided to go to fire grill literally front of store to grab a drink now they said since I left the store they have to check me in again now another 30 minutes still waiting for them to help me out.👎🏻👎🏻 very bad service please go to another Apple if you can.

Apple stores are known for their sleek and modern looks, but this one has the trifecta : fantastic customer service! So earlier in the day I called the store to be greeted by an awesome guy who is a part of this stores remote team. He answered all my questions (which I didnt have many). But the best part was he literally just spoke with me as if I was a friend. Made me feel super comfortable about buying my new iPhone before I even headed out the door to go. Once there, I got to talk to multiple people including a really attractive girl who also treated me really nicely. The purchase was super easy and anyone anywhere near this location should definitely stop by for any and all apple related needs! 👌

This place sucks ! And thats being nice . When I arrived my girlfriend was given an appointment 3 hours later, well now its 4 hours and 15 minutes later and were still waiting .if youre looking for Crappy service, crappy products, poorly trained technicians, and a complete lack of integrity, then look no further ..... This is your place .

Horrible service can not even reach a person in the store, to set an appointment. Was sent to apple customer care and they were no help at all on hold 25 minutes. Worst store ever!!!!!!

Big guy at entrance is very mean!

My wife and I went there to get her iPhone fixed after Apple Support sent us to the Riverbank Best Buy. We had such terrible customer service at Best Buy so we were a little hesitant to even come to Apple Vintage Faire but we were greeted by Natasha and she was incredible to deal with. She was knowledgeable, courteous, and friendly. She helped my wife get her phone fixed after Best Buy almost bricked it.A massive thanks to Natasha and the team at Apple Vintage Faire. We will be back the next time we buy an Apple product!

Although wait times are ridiculously long. It must be taken into consideration that this is an apple store. Nonetheless they were prompt and made sure to take of my technical needs. In this instance I had to get an iPhone replaced. My wait time was about 2 hours, without an appointment. But the staff were very understanding. You sort of need to have a sense of patience when going to something like this. Other than that it was a seamless experience.

I only minus a star for the simple fact I can not walk around the store without getting asked by every employee if I need help. Honestly does not seem as big a deal, but I was reading a spec sheet when I was asked multiple times again. I feel like I can ask for help when needed is enough.

I went to the Apple store in Vintage Faire Mall to return an iPad that just was not something I needed. I was greeted with respect and helped immediately. As a senior citizen I struggle to keep up with tech stuff. The two guys who helped me, Ken and Victor were understanding, helpful, kind, and most of all listened to my concerns. They were so respectful and answered all my questions and concerns.

I waited 3 hours to talk to a Mac tech. I was told that no Mac tech would be in until noon. Turns out he’d been there the entire 3 hours I had to wait. How do I know? The Mac tech told me😡

They sold me a Mac Book said it could run windows I told them this has to work with windows for school they said it would, and if we needed any help with it to come back and they would help us with it.We went back to get help they refused to help with installing Windows on the Mac I purchased from them at that same location that said they would help us with their machine.We went to Best Buy and they walked us through what version of Windows we needed, installation, and helped us with purchasing accessories.Now we have the software we need on the machine we wanted thanks to Best Buy. Purchase your device from Best Buy. They support all products and are knowledgeable on all devices.

Terrible! I wore a black face mask with my husband to buy Apple Pencil today. However, one sale clerk gave us the blue masks. I was completely confused why we were required to wear the blue mask instead of our own masks. We will not come again.So I gave the store 1-star. That is it!

Fashoo

Great service!😍👏🏻👏🏻👏🏻

I came to this store to buy a new iPhone. I was told they are out of the model I wanted to buy. The employee tried to sell me something less because they had that in stock. If I’m going to spend tons of money, I think I should get the one I want. I asked if I could call and inquire when the phones come in? No,he said I would have to drive down and come into the actual store and ask if the phone had come in. Maybe in a couple weeks or a month they might have that model to sell.Apple has always had the reputation of being arrogant and- so they are.

Apple store killer Service

Awesome Store! An employee by the name of Thurman is very helpful, insightful, and hes a great teacher! I was in his Music Lab class for the Gerageband app😁.

Apple store is just outside the mall

Amazing store I went for my friends bday went on vr got good deals and found super cute stuff great day

I just called this line to kindly speak with an apple REP unfortunately the way she spoke to me I felt like I’m talking to my Army command sergeant major. I kindly asked her with the best tone ever please calm down I am super nice to you and expect you the same Ma’am.I feel so unfortunate and sorry for apple for having folks with big time attitude out there.I recommend this to all respected reviewers that please do not call this line you’re going to be very sad and in the same time very upset with the folks you get to talk on the apple support line. Thank you!!

Why pay so much for a product thats only cost 50$ to make ??? I just dont understand millennials....

My place to go

For the fastest service make an appointment.The techs were great. With an appointment i waited less than 5 minutes to see the tech who ran diagnostic programs then fixed the problem. I was very grateful the tech fixed it without any files lost. Thank you

Apple always the best

Very nice!

Yesterday, I had a Genius appointment at 12:30 pm.I had an amazing time with the help of Jeremys guidance.He is people friendly and extremely attentive to each person waiting for their turn.There was an elderly man that was somewhat impatient, but he proceeded to be polite.Jeremy made sure he helped this gentleman outside with his Large Mac etc.sure I was fine while waiting.thing I observed he requested another staff member to talk with this gentleman to calm him down.Awesome staff person.Flow

Everyone in this store was incredibly professional and knowledgeable. I contemplated buying a new MacBook Pro for almost four hours without ever feeling rushed or pressured. The whole thing felt more like hanging out with some nice people than it did a sales process, and everyone seemed sincere with a relaxed store atmosphere. No one was faking any enthusiasm or putting on a show.Special thanks to Ariel for talking me through my decision. It really helped, and I appreciate it.

I have received some good service in the past, including when I bought a desktop computer. However, when I went in to look at a product last week, the person who waited on me was very disengaged, talking to me mostly in monosyllables, and seemingly could not care much less whether or not I was helped in my inquiries. I am going to buy the same product for the same price at a nearby competitor, where I got better service.

Fast and friendly service. We brought in a pen and we expected a big deal to exchange it due to damage. No problem they switched it out for a new one.

I just want to start off by saying that it’s rare finding genuine and unforgettable customer service now a days. I’ve never written a review but I just had to because Brandon, who helped me out today exceeded my expectations. He was not only accommodating to me but, he was also incredibly knowledgeable and answered my hundreds of questions about my apple products. I’ve come to this store plenty of times but, this was the first time I actually felt that someone wasn’t just trying to make a sale and get me on my way. Brandon was patient and made this visit a remarkable one! Thanks a ton Brandon!

We went to BJs for lunch and it was great. The service was also excellent

I love shopping at Apple stores because you get to play with all the toys, and there is no pressure if you are not ready to buy. I recently brought my 6-month-old iPhone here because it stopped charging wirelessly. They couldn’t find anything wrong with it, so they just gave me a new one on the spot. You can’t find better service than that!

Its a apple thing

Been calling since we left the store and were routed back to the store since purchase was there. Nothing to say but supervisors and managers need to take responsibility for not doing there job. No answers...for us as customers or the support care staff. Wow no internal options. Tried email and I personally called six times in last hour and half 630-8pm and still no answer. Support two staff and myself are still trying someone must accept and take responsibility.

Apple runs these stores in a very chaotic unorganized manor. When they are busy it is almost impossible to get assistance. I purchased online this time to avoid that, didnt help. Went into the store couldnt get help, felt invisible. So busy when I finally had an Apple Rep help me they told they are really busy and it will be a while. People order online to avoid the mess in the store. Every other retailer has a counter for online purchases. You walk in and out in 5 minutes. Apple could do this, they should do this. Ill buy from Amazon nextime, have my item the next day, without the hassle and cheaper. I do have to give kudos to the Rep that saw I was not exactly impressed with waiting. She jumped in and told me she would handle it to get things moving faster. She engaged, personalized the situation in a very professional manor, to diffuse my frustration, appeared very groomed for PR. I would have awarded 2 stars if not for her. So 4 it is this time. 5 for her. Perhaps they will improve the online order pick up process. I doubt it though.

They fixed my macbook air there for free.

Before I went in to get my phone fixed, I called the Apple Store and they said that my Apple Care was still valid for physical damage, so I decided to drive to the nearest location (45mins) to get my screen fixed. But when I got there, one of the worker said that my Apple Care doesn’t cover it? Weird because the lady that I called confirmed it with me...I didn’t want to make it a big deal so I decided to the pay the full amount.Anyways, it literally took 5hrs just to get my phone screen repaired! I understand that by not having an appointment, it could take a little bit longer. But as I was waiting (4hrs passed), I got an email notifying me that my phone was ready for pickup. One of the workers told me to wait on the side and someone would bring it to me. It was literally over an hour! So I decided to go back to ask the lady again and she was like “Oh, you’re still waiting for your phone?” As if she never notify the other worker that I’m there for a pickup and I’m very sure she didn’t! Within a minute or two, one of the workers came out with my phone! Like are you serious?!....First time at Apple and it was the worst experience ever!

I walked in there and was looking for someone to help me. The genius bar was full. So I saw someone walking towards the back. I said hey!, I have a quick question about your charging cable, I want to buy it but I want to know if I can use it for my iPhone 5 or does it work best with iPhone 6? The representative replied wait your turn. I didnt even know where to go or even sign up to wait my turn....

Short time to check in and discuss issues and questions. then takes 1-2 hours to get seen during the peak times. but it was so worth it. I learned a lot about the issues i was having with my previous iPhone 5 and 6. Shout out to MIKE the technician. He was awesome and very knowledgeable, friendly and easy to communicate with. Thank you for all the help.

The staff here blows you off like your unimportant and don’t have a $1200 phone (which I do) but still they act as if your legitimate issue is absolutely nothing at all. I need to drive here 2 hours just to be out on a waiting list that is more than 3 hrs long. The way this stores managers act is completely ridiculous, they are smart mouths and rude. For as much money as any Apple product costs they should treat all customers as a priority! Since of course they wouldn’t even have a job if us consumers didn’t purchase Apple devices! 😒No I do not recommend this location at all.

Thanks Jenna for offering a solution to my problem for the meantime!

There was a wait, but its to be expected now- with the strange times. Very kind, and professional service.

Too many hoops. Not the phone, not the phone, oops, looks like its the phone. Not to worry just gotta reset, oops, that didnt work, really ya think...

I bought an i phone 7 plus from apple and right away had difficulties with the phone like the only way I can use it was with loud speaker 🔊 I mean like really on a brand new phone so I told them about it and they said that they cant do nothing about it because the test they ran, the results were fine everything was fine, so I told them that I need my phone working fine all they said is that they couldnt do nothing, oh and let me add that waiting to get help was horrible even with an appointment I had to wait like 30 min before somebody came and got me, thats just ridiculous oh and if your 5 to 10 min late for your appointment you loose it. Im sick and tired of this stupid place, totally unprofessional.

Terrible service! I was not warned about the store being open only for people with an appointment. Apple behaves more and more like a monopoly. No longer the company I used to love

Alexander was a great help to me. He was very kind and overall great help.

The girl that attended us was very kind and knowledgeable thanks for the assistance.

Did a great job will be back

Perfect

CHRISTIAN and is manager ANGELA were so rude to me n turned me away claiming that APPLE CARE DONT COVER CATASTHROPHIC DAMAGE LOL....... N WAS RUDELY TOLD TO DEAL WITH MY CARRIOR N WAS DISMISSED NO CONCERN TO HEAR ME OUT OR HELP ME... WHST A DISSAPOINTMENT N MISS REPRESENTATION OF THE BRAND.............

Takes 13 dam days to be able to reset your iCloud that’s beyond unacceptable!