I wanted to be impressed as this Ford dealer as it is close to my home and I drive two Ford vehicles so having service done here would have been convenient. However, I just had work done on my Flex and I was less than impressed. The repair took longer than promised, there was no proactive communication from the service department, and when I picked the vehicle up the bill was for more than quoted (thought they did adjust the price to match the quote). I also asked for the original parts to be saved so I could have them but that did not happen. Im giving it 3 stars... Not a terrible place to have work done but not impressive either, just average.

I brought my car in to have a recall item addressed and everything that could go wrong, did go wrong. However, the problems that arose were not their fault (mostly covid’s fault). They worked hard to keep me updated, ordered and covered all the extra parts needed, lent me a car while they had mine and even brought my car home when the loaner wouldn’t start (seriously, everything that could go wrong). They were friendly and professional and never pushed their frustrations about the situation, on me. I always felt they had by best interests, and safety, in mind. Thank you Ford Service team!

Came here for warranty work, and talked to the guy to get a part ordered, and he asked me for all of my info with no notes. I asked him if he needed to write down anything, and he said no. Never heard back from them for a follow up apt.

Don’t buy f150 I buy one 2018 and the Estero is not working is bs the I need to pay 1000 dollars to fix it the truck still new