Simply asked why the Goodyear site quoted on the rim out the door price (excluding taxes) $30 less then they were charging me. Employee didnt offer an explanation except for taxes however he had a breakdown of all the costs printed out sitting in front of me and the taxes was not the cause of the price difference. He then said it was delivery fees. I said delivery is supposed to be free to the installer according to the Goodyear website. He then said Maam, Im not going to argue with you! Thats the price. Do you want the tire or not?. Since I had never been to a Goodyear I dont think it was argumentative to try and get an understanding of online pricing vs. in-store pricing. I do think the employees tone and attitude with me was uncalled for. I simply took my keys and told him I would let him know in a second. Of course I went to my car and promptly called another certified Goodyear distributor. At that point I did not feel comfortable leaving my car in their hands and had no problem taking my business elsewhere since it was clear they did not want it. The Garage of New Brighton right up the street charged me a price more in line with what I saw on the website and they were very polite!

I dropped my car off and about 20 minutes later they called me and told me I needed a new tie rod end and told me how much it was going to cost. It was a reasonable price so I said go ahead. My car was ready to pick up in less than two hours from the time I dropped it off

I love bringing my vehicle in to this store. Everyone is so professional and friendly and my oil changes are done quickly. Prices for tires here are always better than anywhere else and I dont feel pressured into buying services or parts that I dont need. Very honest and professional service. I will definitely be back in the future!

Ive brought my car here for a number of different services and they have always been great to deal with, from brakes and tires to an AC fix. And, the staff is incredibly friendly. Takes the hassle out of getting my car serviced.

A little experience but they did a good job on my ride check them out

My husband decided to stop here recently to get his car serviced and was helped by Oscar and was very satisfied with the professional and friendly service he received! He then decided to get new tires for our vehicle and Doug gave him a great deal! We will definitely be back next time we need tires for our vehicles!

Impeccable service! Came in for an oil change and tire check. Joe was friendly and knowledgeable. Everything was explained to me about the condition of my car. If I could give this place a higher rating I would. The place was very clean! Definitely going to be my shop of choice from now on!

Very friendly nice people great price on tires highly recommended for service

I have been going to this location for a few years now and always would try and get the tech Joe. He always listens to my concerns about my car and never tries to pressure me into buying services/parts I dont need. I got tired of always taking my car to a dealership and paying outrageous bills or taking it in for an oil change and suddenly Im being told so many things are wrong with my car and I owe $200 for a diagnostic that I didnt ask for (nor needed!). Joe is always clear on what I need and will give me options on how I could fix it whenever possible. If you want reliable, affordable, no pressure help with your car, I would highly recommend seeing Joe at Goodyear!

Great service and staff is always friendly. Very quick to help answer any questions that I have. Would definitely recommend!

Oscar was really helpful to get me the best tires and alignment great price and I was done at the time the promised me .Always great experience !Great service and really knowledgeable technician!

This location is always quick, courteous and friendly. I have my tires changed and car serviced in the time I am quoted and the work is always done well. I always recommend to friends and family to go visit the guys at this shop!

Im happy I chose Goodyear for service on my vehicle. The people there were courteous, and the work I had done was relatively fast and and reasonably priced.

Honest quote and work done. Appreciate them.

Giving this place 2 stars because when we first started going here there was great service and they were always very helpful. Unfortunately our latest experiences have not been as pleasant. We got tires from this Goodyear with the warranty. We would frequently get a low tire in only 1 of the 4 tires we purchased. We brought the car in the first time when the tire was completely flat. They fixed and filled the tire then sent us on our way. After that, our tire would lose air multiple times a week. Each time we would bring the car in, they would tell us our tire had a small nail in it and that they patched it. This happened multiple times to the same tire, so we knew this couldnt be the case. The last time we brought it in my husband told them there was something wrong with the tire and that we had been told a false story and that if the tire was low again we would go somewhere else to get it fixed. After that, we have not had a problem with the tire. It is sad it took a threat for us to leave and get their story checked for them to actually provide the service we should have had the first time we brought the car in. Unfortunately we will not be back to this Goodyear since we cannot trust them with out businesses.

Ive always received good, fast, honest service here.

Unprofessional workers very. Ruth to customers.

Great service. Got my vehicle back sooner than I expected.

This was one of the worst experiences Ive had, and would highly recommend going somewhere else for car service. I scheduled an appointment online, which was pretty straightforward and user friendly. I arrived a 15 minutes prior to my scheduled appointment (of which I received an email notification the day before confirming date/time), and the individual told me they gave someone else the appointment and that it wasnt their fault. I proceeded to show the individual my email confirmation of the appointment, and he was disrespectful fully knowing his business made the mistake. He said it wasnt his fault and theres nothing he can do about it. On top of that, my girlfriend had an appointment the same day and showed a $20 off coupon she got emailed earlier from Goodyear. The same individual said the coupon was not valid and it didnt come from Goodyear. Again, my girlfriend showed him the exact email - sent from Goodyear - and he was disrespectful and flat out rude. We both decided to go down the street to another auto service center where we were greeted warmly and without blatant disrespect. It could have been just the one employee that provided atrocious customer service, but I would highly recommend getting your car serviced at another auto center given theres countless others around the area.

These guys are very honest. Ive taken my cars there multiple times

The staff here is always very helpful and friendly. Best prices on tires Ive found. Excellent quality of work, and still at a good pace. Its rare to find good quality and quick, but here I have found it. I bring all my vehicles tot his Goodyear and all of my familys. I would highly recommend this location to others. The manger is a very professional and friendly gentleman who is eager to answer any questions I have and always makes sure I am happy and satisfied with the services I received. The techs are also friendly and take excellent care of my vehicles. The last tech who test drove my vehicle was names Joe I believe, and he made sure to put my seat and steering wheel back in the proper position for me. Im 64 and he was maybe around 55? So it was nice going to sit in my truck and not having the seat all the way forward!

Doug was friendly, and gladly helped me out with a complaint I was having with my AT tires (even though I didnt buy them from him). This was a Goodyear problem, but he was able to get me situated very fast. Happy customer! Highly recommend!

I registered for an appointment online through the website linked to the location. When signing up for an appointment, you could opt in for a $20 coupon off a $50+ service. When I showed up for my appointment, he refused to honor it. I showed him on his website how I got to the coupon and he still refused saying “it wasn’t his.” Poor service, would not recommend. I went somewhere else.

I’ve had really good experience with them. They explain everything very well. I love that they are honest about timing of when repairs are needed. I don’t feel pressure that it needs to be done now and trust them when they say something is needed eventually.

Had a great experience at Goodyear this past Saturday. Had to get my sway bar fixed after an oil change and they were informative and timely in their service of my vehicle. I was also very pleased with the service manager, Joe, who was nice and easy to talk too. Would definitely return to this location for future car services.

I went to the Goodyear in st anthony (silver Lake) last fall for tires. During winter of 2017-2018, I slid all over! I needed tires that I could rely on and be safe! Doug, the manager, found tires that I couldnt be happier with! This last winter (18-19), i did not slip at all! I didnt get stuck or end up in a ditch like previous winters! Thank you so much Doug! Your the best! Not only am I so pleased with the tires but I couldnt be happier with the service! Dougs crew was very prompt in getting the tires on. His staff take the lead from Doug. As Doug is very courteous, respectful, and pleasant. In a word, professional! Im a customer for life! Bruce Johnson

Was told part would be expedited so I could get my vehicle before the holidays. Then the date extended. Then it extended again. Still no vehicle. No one has even bothered calling me to keep me updated about when it should be done. First time letting them do major work to vehicle. Not happy.

They changed my oil and replaced my wipers the other day without an appointment, completed the work faster than expected and were super nice. They spent extra time with me explaining some other things that were wrong with my car and patiently making sure I understood. They seemed very trustworthy and handy, like the sort of folks you’d want on your zombie apocalypse team. 10/10 would visit again.

Always taking care of everything in a timely manner. They didnt try to upsell me they only gave me warnings such as, your belt may need a service in the next 10,000. Good place.

I brought my car in for an alignment check. They told me that the brake fluid is dirty and needs to be changed. Problem is that the brake fluid was flushed completely just yesterday. They try to scare you and sell services you dont need. Very shady business. Good thing in my case was I was sure I didnt need this service but the guy still tried to convince us even when we told him we just changed yesterday.

Everyone here is so kind and helpful.

Doug, Marc & the rest of the team are great to work with. I have been a customer for over 10 years and have referred several of my family and friends to them. They do great work and you can trust them. They are straight forward and never add additional unneeded services to the bill which is a tough thing to find in a car shop. Give them a try if you are looking for a new shop.

This is a great auto service station. They do what is necessary for you to be safe and they are great about being honest and steering you in the right direction. Justin and Doug are great to do business with, thats why I keep going back even though they arent the closest place I could go.

They were very nice with me. They did not do any work on the vehicle until I gave them permission to do so and it was done in fair time. What more could you ask from a mechanic.

Love the service

Wow. Thought the experience there was fine until 4 months later. Used the paperwork and invoice from my new 4 tires they put on to get a replacement after a flat, to find out that that was the wrong style tire than the ones actually on my car. Realized I was charged for a more expensive tire than the tires I actually recieved. I almost went back this morning to get the new tire put on and am I happy that I didn’t give any more money to a deceitful company ! I don’t even want to buy a new Goodyear tire after this !

Excellent service, had a blowout and needed repair fast. They were able to get me in and out quickly. More then pleased with their work.

Bad Customer Service, scheduled appointment for oil change for both of my cars. First one was scheduled for 8:30 am showed up at 8:20 am, there was a walk in customer before me at the desk, he took his information and said it would be ready in 1 hour. Then he took my information and informed me the car would be ready at 9:45 am, I said I had a scheduled appointment for 8:30 am, his response we have a lot of walk in, I said, if I would of known this I would of had scheduled to drop the car off but I had an appointment, his response was ya well. My car was completed at 9:30 am, they continued to help customer who walked into the store. I went to the counter and informed him my car was back in the lot, so can I pay for it. He said the guy in the back office was working on my paperwork. Well that guy came out at 9:45 am with my paperwork and then try to charge me $24.95, I told him the online scheduling site said it would be $21.76. He said, your Buick Enclave takes more than 5 quarts, I informed him I had my Lexus scheduled for a 10:30 am appointment and the charge for that was 17.76 plus 2.50 disposal fee, so the $ 21.76 charge for Buick already has the additional cost of the oil in the price. Hi response, oh they must of already added the cost of the oil in so he then redid my invoice. This appointment was like I was putting him out by doing the oil change, why have a scheduling appointment oil change on line if you dont honor it. Needless to say, I canceled my second oil change. They have absolutely no customer service, I would list the salesman first name but on the invoice he listed it as HOUSE A. So, they know what there doing. I parked my Buick in my garage with a epoxy finished floor and now I have fresh oil on the floor I have to wipe up, when they took out the filter oil spilled out onto the frame and then never cleaned it up, so know I have to clean it. They said they did a courtesy tire inspection free...Why not just do a proper oil change.BAD PLACE OF BUSINESS...

Thanks to the guys at Goodyear for helping me out during a difficult pothole season! Service was fast, price was fair and I didnt feel pressured. I love my new tires!

The tires were not that expensive and they put the tires on pretty fast.

I love my new tires! I live on a dirt road out in the country but, I also do a lot of highway driving so I wanted a tire that would do well in all kinds of weather and situations. Thanks to the guys at Goodyear for their advice. These tires are performing well.

The service was mostly ok. I bought tires from these guys and had coupons for oil changes, so I took both of our vehicles in the same day. No issues with the oil changes, but I did specifically ask if they topped off all the fluids, and they told me they had. Well Id asked for that specific vehicle because the low coolant light was on, and was told its probably a sensor and was given a quote to replace it. I got home and checked the level the next day, and the reservoir was bone dry. I never did call back and ask about it, but Im not sure Ill be taking my business back here.

I regret buying a set of 4 tires here. Have had them for less than 10,000 miles and one started a leak. I raced to the same location I bought my tires, passing other tire stores on the way. Once there the woman at the counter said they could help me. Then she goes to the service area and a guy sitting on a stool says they cannot fix a tire 30 minutes before closing. She comes back to me and says they cannot fix it because they close in 30 minutes. Outrageous. Even if I had gotten there 5 minutes before closing, they are still open, but refusing to provide services. Why be open if you cannot serve customers? Why not just close 30 minutes earlier? I now have zero use for my Goodyear Credit Card as I plan to never come back to Goodyear, not even for the free rotations. I had to go to a different tire store down the road that sells a different brand of tire. Now I have one tire that is different than the others. Total shame that I opened a credit card and started a relationship with a local Goodyear store when they obviously do not value customer relationships. The woman behind the counter became very indifferent once the man told her he didnt want to do anymore work for the day. She seemed to have zero concern over the fact that my tire was going flat and I had no spare tire. I not only buy tires for my company vehicles but also for my roadside assistance customers that need tire repair or replacement. I will continue to go to the competitor that was willing to provide service to a customer in need of help. I will be closing my Goodyear Credit Card account and will never return.

Ive been coming here for years and will keep coming back. Ive had all kinds of work done here on several vehicles and have always appreciated the honest and friendly service. Keep up the good work guys!

Every time I have come in to this store for service, going back at least 7 or 8 years, this location has always had friendly, honest staff that have always serviced my car quickly and more affordably than any other place I have been to. I would never bring my car anywhere else or to a dealer unless absolutely necessary.

This Goodyear always does top quality work on my vehicles. They provide me the best options and price and explain everything in detail. I even bring my classic cars to them.

DO NOT WASTE YOUR TIME OR MONEY HERE. Everything was a mess from the moment I booked the appointment online. I even had to call back and schedule the same appointment over the phone and even verified all the services that needed to be done. I go in for my appointment, they have a completely different address and phone than what I had given them that wasn’t even close to the information that had been provided. They were suppose to do a specific type of inspection on my car that a man had verified would be done over the phone when I had made the appointment, and they did a normal maintenance Inspection instead and they told me I never made the appointment for specific type of inspection even though it was verified and noted several times. An older man who I assume was the manager was very rude to me and talked to me like I was an idiot, and you could clearly tell how unorganized they were. This was my first and last time here.

I had a flat tire so I brought it to this particular Goodyear to have it patched. They said they do free tire repair. I drop my car off the night before and was expecting to have it done after I got off of work the next day.The mechanic called me at about 10 AM and explain to me that the screw was through the shoulder of my tire and that it would have to be replaced. Not only that but all four of my tires would have to be replaced because my car is all-wheel-drive. Estimate 725 before tax.Before pulling the trigger I made a few phone calls and got estimates from other places. I finally decided to bring it to discount tire 5280 Central Ave as their quote was the cheapest.I told them the same thing I told Goodyear, I have a flat tire and needed it repaired. To my surprise, 30 minutes later they called me telling me that it didnt need to be replaced, it had been patched and ready to go. No charge.I spoke with the mechanic that fixed my tire and questioned if it was borderline needing replacement and he said no, clearly it was patchable.We will see how long the patch holds, but as ofnow, Goodyear looks like crooks.Really dissaponted that they tried to take advantage, knowing I was without a car in frigid temps and near the holidays. Zero stars.Discount tire: 5280 Central Ave, Columbia Heights.

I had purchased an alignment package, so I was forced to go back several times. Each time Ive been there Ive been told there were things that were wrong with my car that were not; it seemed like they just saw a woman and assumed I would not know the difference. I got a second opinion each time and it turns out that no one else could find these defects. My car has driven just fine for a few years since the first one, which was supposed to have been fatal for the vehicle.In the same vein, they either didnt know the purpose of a battery terminal connector (to be conductive and hold the wires in place on the battery terminal) or they assumed that even though I had purchased a universal one and brought it over, I did not understand and could be duped. They told me that I needed a $42 part from the vendor, that it would need a day to be shipped, and then a DAY of labor to change the terminal (one screw). I was only there because I needed about 15 min of labor to help me remove the corroded one. I left and went to the next nearest shop (luckily the car started) and they chipped off the old one, put in my new one, and charged me $20.Now that my alignment package is expired I wont be going back; its just frustrating since Goodyears are usually so good. I think that the people actually doing the work do well, but the whole customer interaction process is not good.

I am always impressed with the knowledge and helpfulness of staff at this store. They always answer my questions and I will definitely continue to be a loyal customer of this store!

I usually take my car in here to get an oil change due to the low price, but I never had a good experience with them. Whenever I do take my car in I find myself pressured by them to buy some type of up-sell. I brushed it off all this time, but I had experienced an incident with them that really pushed me towards never coming to this place again.I came in for my last oil change and complimentary vehicle inspection and got the usual up-sell routine from them. I paid them the money than drove home. Later that night I drove to class, and about 10 minutes into my drive I saw my car overheating and steam coming out of the hood. I pulled over to a gas station and popped open the hood. I saw my radiator cap was screwed off and sitting right next to the hole.I was admittedly ticked, but I turned my car off, screwed the cap back on, added some coolant to my car, then drove back home once the car was cooled down enough. I called them the next day and explained what happen, and the representative I spoke to just laughed it off. He insisted there was no way I would have been able to drive with the radiators cap screwed off and said if I wanted to take it in to get fixed they would charge me $60 just to look at it.What the hell kind of service is that? I didnt take it in to them, I took it to a different mechanic and actually got good service. He purged the air out of the radiator and filled the coolant up, and I got it for a really fair price. I also got a confirmation from him that there was no way that cap just came right off. Someone wouldve had to have unscrewed it.I would not recommend coming to Goodyear for even an oil change now. The price is not worth the bad service.

Wonderful service! I will not go to any other auto shop! Great prices and great on time and getting the job done and doing it right the first time!

ProfessionalPoliteFast

Exceptional service with this location! Very happy and confident with the advice given to me by Doug W, . Always know I will get an honest opinion and great service here; from new tires, to oil changes to advice on my vehicle! Thank you!!!

I had my brakes done and the manager was very friendly and everything was done in a timely manner. Great experience!

Excellent courteous service when I was in a crisis with a flat tire in a snow storm --this was after I had recently had a total knee replacement and had to ambulate with a walker ------------ promptly procured a new set of tires and installed /balanced within 36 hours of my flat occurring

Great group of guys!!Fast and always right! Been coming here 15 years, ill be coming 15 more! Love my Goodyear tires and brakes!

Friendly service. I felt they explained things to me well and they gave me a fair price.

They are very friendly and very quick. Came in to get my brakes looked at an hour later I was out the door. They take their work very seriously and know what they are talking about. I have seen a lot of negative comment about there attitude. But maybe they were having an off day or you were being rude to them. I highly recommend this place!

Employees were all straight forward no hassling, Very helpful, did a great job and quick.

Fantastic personalized service, my husband and I have purchased a few sets of tires and my mom also has used them to purchase a set of tires just before Christmas 2017.

Options explained, appointments honored, honest opinions given.THIS is the standard all service shops should be held to.( I shouldnt post this, as it may lead to more customers interfering with my ability to make an appointment )

Dont give them your business. Charge customer for a full alignment and did a horrible job. The manager himself said it that he doesnt want the customer business because they cant perform the job they charge the customer for correctly. This is about as good as it gets the manager himself said it. Would you guys want to pay someone to work on your vehicle and hear that from the manager? 0 star rating.

Complete selection of Goodyear tires.Good service.

Transitioned to this place because my Eagan Goodyear quit being a Goodyear. The guys are nice and try to make old car workable on my budget. I have many repairs to time (blech cars). Could improve on some points of communication. Parts seem way more expensive than what my brother found online.

Had trouble with the job truck trailer and they got me in right away. I appreciate that kind of service.

I’ve purchased multiple sets of tires at this location and have always been treated well. Great service and knowledgeable staff.

Very nice and helpful people was having an issue with a tire and they where able to fix it right away and it was free. Will be coming back to buy tires from them in the future

I made an appointment for a car inspection here, through the Lyft app. When I arrived, I was told that I had no appointment, as apparently Lyft and Goodyear dont communicate.I asked the person working the front desk why I am able to make an appointment then, if Goodyear wont honor any appointments made through the Lyft app.The front desk worker told me that Id have to take it up with Lyft, and that they were busy and he could reschedule me.I told him that Id go elsewhere, as they were charging $5-$10 more than anywhere else.Then, when I was walking back to my car, I got a face full of another workers smoke, since he was having a cigarette right outside the door.Horrible customer service, I will not ever come here again, no matter what I need done. Whether I need tires, alignment or whatever, Ill find another place to go.

Really nice staff! They were clearly busy due to the recent snow, but still very patient and helped me get some tires ordered and set up a time to get them installed.

I dont know where I should start,Everytime I have brought my vehicle in I have had to bring it back,and sometimes multiple bring backs.Towed back two different times after it was fixed,even down to the windshield wipers were wrong size,and broke the next day after paying $18 each.last one was my truck wouldnt start,then it would,then wouldnt.Brougjt it here because they were the last ones to work on it,so I tell Doug the manager I think its the alternator, Im not in this profession but know some things about vehicles being a woman,so I bring it in and he Tells me its my battery,so I pay 242 dollars to replace it. So I leave,and drive it the next day,does it again,so I bring it back,and he says its the alternator, so as you see this was another time again this happened just a few days ago.si another$360 dollars, so total $600 .This are just a few,cant put everything down .But trust me they are a rip off.and I mean rip off.Go across the street to tires plus .never have had bad service or problems like this.and yes I have multiple cars .But I would never go back to Goodyear again . And one more thing,you bring it in for a oil change,and they call you back and say,oh I noticed you need this n that.I caught on a little to late on that,but anyway and tell you need something else done and have the quite ready as he speaks to you on the phone . Mmmmmm sometimes I really wonder if I needed have the stuff I received. Thought I could trust them,being its not profession .Healthcare is mine,and I treat all my residents good .I dont feel I was treated like a good customer .Just a money machine.You people do want you want but beware.Thank you

Great service, good value and wasnt sold stuff I dont need.

I made an appointment online. When I got there they said they tried to call me(they didnt) and didnt have any availability. Anyone can take a reservation the real trick is KEEPING the reservation.

Fast friendly nice to work with great tires

Same day appointment. Excellent service. This is now my new place to go for alignments.

Been here twice and was taken care of both times.Update 11/25/16. - came to my appointment that was made several days ago, on time, and my tires were not in stock as promised. Had to wait an extra hour for them to be delivered before I could go to work.

Great Service. Fantastic workers

Synthetic oil change in February. Service tech spilled a bit of oil on the engine cover, but not a deal breaker.Fast-forward about six weeks - smelled burning oil. Looked at driveway, saw an oil spot. Crawled under the vehicle, dripping oil. Loose oil filter.

Very thorough about the repairs I needed. Werent pushy about it.

Bad work ethics and trashy unkept store.Crooks.Caught on camera purposely taking a customers vehicle through potholes, smack talking the customer while test driving and loudly telling the customer Dont come back.Dont know how you can give any Stars to a place like this.

They get it done. I needed somewhere that I could rely on.Last year I took my car to some joe-somebody shop and now my car paid for it. My lower-ball baring came off my wheel and cv axle broke.They got the parts delivered and fixed my car in 2ish hours. The price to fix my car is what I expected which is pretty much cost of parts X2.They dont have towing.And I had to pay for the towing which was added on to my bill.They have a small waiting area with coffee, tea, and water. Plus free wifi.Also, they have a clean single person bathroom.Hope they did a good job and my car doesnt die on the hwy again.

I would be careful there, they have a tendancy to talk crap to the customers back

Good place to stop for tires!

Great service. Checked our suspected oil leak, no charge.

Don’t come here!!!!! THE WORST customer service

Had to get new tires. Great service

Great work, on time. Friendly

Great service

Used them a few times in 2012, fixed my brothers brakes on his corolla, my fiances radiator (even knew the right fluid, 6 other places didnt know saturns take ORANGE coolant), and will be buying tires from them soon!

Best place for tires.

Got a flat tire on Christmas Day. I stopped in the following morning. Even though they had a skeleton crew I had a new tire on the car and was back home by 10:30 A.M.

Great staff.

Quick service

Bad ethics and no respect for the customers.

They are not open on Sundays. No idea on service.

Not very good

Expensive

I brought my car in for an oil change and a couple of months later my brakes completely failed. Brought it into the dealership and they said there is some foreign substance in my brake system that is not brake fluid. Long story short its a 6k repair to fix the entire brake system. Contacted the Goodyear (since they did the last oil change) and they basically told me they dont make such mistakes and there is nothing they can do. Had to total the vehicle out and buy a brand new car.