The people there were really kind and helpful and helped me as soon as i walked in. i really felt good talking to the workers and they were always willing to help me. i even had issues with the line when i was at work, and they fixed the problem i had while on the phone without having to go to the location again. i really appreciated it.

Excellent service!!! I was visiting Miami and lost my phone. I was so stressed out since i had no communication and the lady really helped. She set me up really fast and went the extra mile and helped me feel better. Thank you so much. I really recommend this Location.

Excellent service. Frank helped me pay my phone off and put on my screen protector. I highly recommend working with him.

They have terrible service. I went to set up my new phone and the customer service representative was not helpful, on his phone the entire time, and text messages did not work. I do not recommend this location.

My iPhone 10 was apparently on its last leg: only took pictures when it wanted to and would not let me finish reading articles. Went to the Brickell AT&T store and lucked up and got the most helpful young man, Frank. He was professional, respectful (I’m a senior person), and most efficient. He explained all my options, I bought the iPhone 12 and he swapped data while I went to Brickell Citi Center for drinks and snacks! Back and all done! I bought my last phone there, that guy was nice too but Frank is a cut above! Thank you Frank!

I recently upgraded my phone and received excellent service from the staff. They worked to make sure the transaction was smooth and easy. I have used this store many times and have always been treated well.

The worst customer service. Not surprising for Miami. Corporate should really do a check on this place.

WORST AT&T store ever. Please do not waste your time coming here. Service is completely USELESS. Employees don’t care about their customers and are not willing to help. I’ve been there more than 4 times and all visits have been terrible. Please do yourself a favor and visit any other AT&T, I did it and it was way more helpful!!

This store and its staff provide world class service. I have gone in to upgrade my cellphone, internet and tv services. Was greeted upon entering and they were experts on all the topics. My favorite part was the individualized attention and the follow up to the open issues. Definitely recommend!

I bought a screen protector to my Apple Watch, I asked for SE -apple watch, they said they had one who fits but didn’t work at all. I went back there and the guy who was Venezuelan didn’t want to make a return because I didn’t have a receipt. And the other girl didn’t want to make it too. Until I get angry 😡 and they gave me my money back, the guy was rude to me! Also it was so expensive, I paid 37 dollars for a screeen protector and in apple are for 20!!!! Bad customer service and they don’t sell what you need. I’m not gonna come back again.

Useless. Had several problems with my account and they were unable to help and referred me to their even more useless phone support. DONT USE USE ATT.

This AT&T store always gives me great consistent service. Although I live on the beach I make the drive to visit this specific location because everytime I get kind and efficient service! Would love to shout out Fernando, who was very helpful and was quick to help me fix my phone! Please keep up the great service!

Amazing service provided by Patrick and Juan excellent store

Sadly I’ve only had consistently bad customer experiences at this store and have witnessed two other customers being mistreated by staff while I was in the store.A complete opposite experience from the Brickell City Centre store that due to the pandemic is sadly now closed.I went to the Mary Brickell Village authorized retailer, not corporate store (big difference) a total of 4 times due to their poor treatment. First time I came in, I was looking to purchase a new iphone 12 Pro, the lady who helped me quickly brushed over me and never mentioned there was a current promotion to trade in your existing phone and get an $800 towards your purchase despite my expressed interest in the phone and being a loyal ATT customer with multiple services for over 2 years.I came back a week later when the Iphone 12 Pro Max was released and ended up deciding I was going to go ahead with the 12 Pro, despite always having had Max because of the size of the new Pro Max. When I’m about to check out, the manager, casually giggles that I should have come a week earlier and and then I would have received an $800 credit instead of only $700. I told him I had actually been in store at the time and had spoken spoke to a lady and she never mentioned the credit or promotion. I told him the next logical thing was for him to honor such promotion since it had been his team’s fault and lack of training that was now costing me $100. Had I been informed of my options as I had asked, I would have purchased the phone on my first visit. He then refused to see where he did wrong, by pointing a promotion that was no longer available and then refusing to honour the credit since it had been a mistake on the part of their team. I asked him to please stop and not proceed with my purchase.Long story short:• Asdrubal and his team mate a gentleman with black somewhat spiky hair and a mild moustache mistreated three customers on my second store visit: they mistreated me, another lady who was in front of me, and a 75+ year old senior whose only ask was not be left hanging alone but to be informed that if everyone was busy at the time, to ask him to wait a moment until someone became available. A completely reasonable expectation.This incident with the senior happened, while I was being “helped” by Asdrubal. He then turned to his colleague (the black haired man that mistreated the lady) and complained about the senior walking out feeling disrespected. Asdrubal made the comment “well if people are too rushed, they can go somewhere else”. I quickly pointed that his answer was not only rude, but disrespectful to me and also to the gentleman who made a valid complaint and who did it in a very calm manner. I told Asdrubal that sadly this was on them and that he should never bad mouth a customer in front of another customer.Then things escalated when he made the snarky remarks and refused to honour the $100 difference give his team failure to communicate an applicable promotion. When asked to email me a confirmation that no order had been processed, because I got two email confirmations of purchase, despite not proceeding with my purchase; he said he was busy and to come in again another time. As if my time is worth nothing. I followed up over the phone on a couple of occasions and still got no answer. I had to go to the store again a another time and things quickly escalated again. No respectful answer on his part and only later a lady who is also the manager helped me get the email proof I needed.Look how long this review is. How much time this made me waste. I invite you to support stores where people care and respect. This is a time to be caring kind and compassionate. That should be the norm. Businesses who think they are too big to fail are in for a rude awakening; customers are not only to be acquired but maintained. I have worked both in service and retail and know this isn’t how one should be treated.Have a good day!

Today I needed a new phone and walked into the Mary brickell at&t. I was greeted immediately by Alex. She right away listened to all my concerns and made sure everything was taken care of. She checked for an update, transferred all my previous info and pics from my old phone to my new one, and updated my plan with Dairin. This was by far the best experience at an at&t store. I was in and out and an extremely happy customer! We need more employees like Alex and dairin! They were dedicated and caring. Thank you!!!!

I came in on Sunday, March 8th to buy a new iPhone because I had lost mine the previous day. I was fully ready to purchase a brand new iPhone 11 on the spot. I walked in and was immediately helped, I didn’t have to wait at all before speaking to someone. The process took a bit longer, but that’s to be expected as they checked for the product I wanted, brought it out, looked me up, etc. The clerk asked if I had insurance (I didnt know), looked up that I did, helped me file a claim to get a replacement for $150 instead of $700+, and gave me a free SIM card (I assume she waived the fee, super nice of her) so I could get an older (cracked) phone working again while they shipped my replacement to my apartment. This woman saved me a ton of money, was super helpful, and the store visit didn’t cost me a thing. The whole process took less than an hour.

Very bad experience at&t

Very friendly and helpful! I didn’t wait long !

Worse customer service in Miami. I went to pay off my phone, easy and simple as that, and got rude responses all over the visit from one of their employees. Horrible. Go to other store and get treated well.

Thanks for always helping me with my business accounts fast service .

They were able to help me as soon as I got to the store. Fernando M. Helped me even though I have a combined bill and every time I go to ATT is hard and complicated, he was extremely nice and patient throughout the whole process.

The worst experience ever.

Great service. Only bought a prepaid sim and forgot the name of the guy but he gave me good advice on which plan I should get for my travel.

Great customer service and answered all my concerns and questions!

Fernando an yanina those two guys are the best 👌

Great service! Daniel was fast and good advisor on which plans worked better.. glad I came

Excelente service and help

The service was super amazing! Super friendly and super super patient! Emmanuel was so helpful and and helped to resolved all of my issues in an efficient manner.

Saturday night 6:48 pm I just try to enter girl from inside says closed.Update your timing on listing it’s say 8 pm close.That’s att has worse customer service out off all

Jorge and gaby were amazing at addressing my needs.

Horrible service, The manager at this location is sooo unwelcoming and rude. I went in there twice for help because unfortunately I had no closer option and he was there both times. The associates are nice but not fully trained and the manager sits there on his phone and answers their questions with attitude. As a customer for over 14 years Im disappointed. If you are not there to open new account dont go.

Great customer service! I was helped by Allan and Sadam and they were professional, efficient and super nice! Ill definetely come back!!!

Extremely helpful staff...thank you so much for your help when I was in a jam!

JUST HOPONG I CAN MY NUMBER CHANGED THNXZ !

Nice people i got 2 sim cards with 6 GB about 145 dollars

Amazing staff

Tried to get a phone but they screwed up my account.

Went today to change to the at&t and was completely ignored. I asked for help and waited for 20 mins and nothing.

Terrible customer service and inconvenient location. Avoid this branch at all costs

Horrible customer service. system is always down.

Not eager to make a sale....

Well

Good customer service.

I bought a prepaid chip for a very good price. The activation was done on time by the employee, with great cordiality and kindness.

Excellent atention

Very good treatment and very qualified personnel.

THEY ARE WORSE SOME THIEVES TAKE THE MONEY WITHOUT AUTHORIZATION OF THE ACCOUNTS AND EVERY MONTH THE BILL INCREASES

Attention need a little more Spanish