Good and fast service

What a horrible service, paying for something and being charge more than twice and you ask for help and they just tell you is done! Businesses should be thinking about how to help the community and not taking advantage of the situation!

I will never use this business again, they charge doble of what you paid and then they just tell you that the payment has been process and there’s nothing to do! Great way to do business! NEVER AGAIN!

A great and very efficient service! 5 stars rated!

I had a friend use this service and he was charged $600 dollars for a $200 dollar bill. This is absurd! I would not recommend this company... not even to my own enemy. Please watch out while dealing with this company! They are obviously thieves and up to no good.

BAD experience, Im 0% satisfied with this place, they took more money than what they were supposed to, and they didnt event want to give me my money back nor put the other balance as a credit 1 star!! If I could put less I would

They are very friendly and professional with the customer. Im very satisfied with the service. I highly recommend it.

Had the worse experience ever. Horrible customer service. I dont recommend this company to anybody!

Very good customer service. The staff is very friendly, of course their are Cuban

Thank you,very good all the atention!!!

I have travel to Cuba for 20 years and have always purchased the visa on the airport, $40....the charter Cubazul charged me $100.00!!!!! THIEVES!!!!!!

Good costume service

Very good customer service

Horrible, not recommended 👎

Only one week return policy .. no good if you want to take a phone to Cuba

There is not place for parking.

Ok

Ok

Shipments with Cuballama do not recommend, send a speaker and after a year of waiting and many calls they delivered it after a year and a month.

The attention is very bad, the wait is too long that you lose a whole day since they supposedly have no employees, I do not recommend anyone very bad

Good attention and the correct orientation, the super low prices in everything, both in the shipping and in the other products that they promote.

For three months they have tried to charge you surcharges for recharging your cell to Cuba, when you pay a screen appears asking for more money and if not, they take 0.64 cents from your card without your authorization.

Very professional with everything.

Good. I treat agility. Great service.

This company does not have an easy service. Rather I think it is a form of nuisance. They give you two payment options: one is giving access to all your contacts (I havent tried that because I dont think its correct to give them that information). The other is to do it manually, but when you put in all the credit card information it tells you that it cannot be authenticated. This is not the 1st time this has happened to me. When I talk to Customer Service they tell me that I have to go to my bank and do a series of unheard of steps for an application. I could also do it with the person who attended me. How long has it taken to get to that person? Is that an application or a way to access my privacy? It does not work.

Excellent atention

Excellent service!!!

I am very happy, the girl Maribel is a love. Works very well. Serves people very well. .and its very nice

I do not recommend this company to send to Cuba. I bought a split, they told me it would come out the following Friday and it was a lie. At the office they tell me that it takes 5 to 9 weeks for me to get home. The air conditioning arrived in Cuba in 8 weeks and after that it is 8 to 14 more weeks for delivery. All is a lie. Never more!!!! I still doubt if the air conditioning will come.

I have been with my recharges to Cuba for a while and I have bought tickets to travel and the attention has been excellent. I have never had complaints about the service they provide.

Excellent treatment very efficient I recommend it

Worst option ever. Be very careful, pack of Hyenas, hungry for money.Responding to your answer.Your options are very limited, therefore they do not solve absolutely anything or help the client, you are as responsible as the service providers on the Island; If you here do not have rational solutions or common sense, do not provide the service. I clarify again, I did not cancel the flight.

I consider that this site is developed with great professionalism demonstrating every day dedication and interest in providing a service truly with unmatched quality. I thank that team for the help they have always given me and for the disposition they always show in doing so. Greetings and fraternal hug

Very good service and very good attention, thanks to Dorelys and Maribel

Excellent service, very happy with the new service Restaurants .. thank you for the good service provided in Coral Way

Very good

BAD EXPERIENCE buying a TICKET here with cuballama. I bought it through your website. I bought it 4 days before departure and 2 days before they called me to cancel the ticket because according to them there was no capacity for that flight. I did not understand why he sells me a ticket for one day and then they tell me they have no capacity. in the end they will return the money to me but I still do not trust until I see it in my account. Lack of professionalism

I am very satisfied with the quality of the service they offer. Excellent customer service. I highly recommend them.

Excellent atention

The same thing I am reading today from other users, bad service is not bad. They tell me that they could not charge me and they charge me double that is called stealing. And if the contacts tell you that they cannot do anything that the recharge is successful and that they cannot do anything, success for you will be that they stole my money. I do not recommend to anybody

Thank you for your attention. The visit was excellent and in compliance with Covid 19 standards. Thank you Maribel. Your attention was wonderful.

Cuballama is the best agency to be in contact with my family from Cuba to help them. I make all my shipments in this store and the attention has always been great! Thanks for everything 😊

Excellent location, very close to where I live. The service the best, the girl who attended me (Nestty) very professional and pleasant. Of course I have returned and the experience has been the same. This store and this employee have exceeded my expectations. Im very happy.

The worst costumer service in history !!! In short, I made a purchase for $ 209 in recharge to my relatives and they stole my $ 570 credit card. I ask them for a solution and they wash their hands saying that it was a transaction for the application and that there is nothing they can do to help me, a robbery at all! If you do not want to be scammed, do not buy in this application ❌❌🚫

All my experience with shipments has been excellent ... suggestion ... keep increasing the variety in the articles ... that are going well ...

Very good attention, it is the best agency I have ever been to. They have always helped me to maintain communication with my relativesin Cuba. Thanks to all the store staff😘

Very good attention, speed and efficiency. They resolved all my doubts and contacted me the next day to track my shipment, excellent.

I have been a client of this company for at least 8 or 9 years, I have never had a problem with them. I attended the opening of the new Coral Way store and I really love it because it has a lot of parking. The girls are super friendly, they always treat everyone with great respect. The truth is that a 10 for them because they work for that.

I am not much of writing reviews but here in this store I provoke myself since they treated me super well, very professional, the girl (nesty) is very attentive and very pleasant to deal with, the store is very clean and I recommend it 100%.

It has been a fantastic experience for the attention that has been given to me I thank you for all the attention provided grasias cuballama the assistance byMaribel and mailin

Excellent service and wonderful attention, I charge every month with Cuba calls and I really like the service

I do not know the physical store because I have not visited it but the mobile application to call leaves a lot to say recharges 5 dollars and you are supposed to talk 7 minutes and 6 minutes or before the call drops and you have no balance left after they tell you that is a rounding in the minute that is missing should then instead of saying that it is 7 minutes you should say 6 rounded minutes because the truth feels that they are stealing your money, that is the balance that I have left had 5.51 and I could only talk 6 minutes

BUY A PORTABLE AIR CONDITIONING, WHEN WE TEST IT E CUBA DOES NOT COOL, IT ONLY SERVES AS A FAN, $ 640 PAY IN TOTAL MUCH MORE THAN A SPLIT, YOUR PURCHASES AND PAY THE EQUIPMENT HERE AND IF IT DEFAULT TO CUBA OR IT DOES NOT SHIP YOU. YOU LOST THE MONEY BECAUSE THEY SAY ITS THE FINAL SALE, I AFTER SEEING CALLED SEVERAL TIMES AND LEAVING ME LEAVING MANY TIMES, THE OPERATOR ALWAYS HAD TO TALK WITH THE SURVIVOR, AND SO SAY ME THE SAME EVERY TIME I CALLED, EMAIL WHICH ARRIVED ME LATE, THE LAST OPERATOR WHO TREATED ME, I BELIEVE THAT AT LEAST SHE BELIEVES THAT STILL WORKING IN CUBA, IN THE WAY THAT I ANSWERED OR TREATED THE SITUATION, I THINK THAT THE TRANING SHOULD BE GIVEN TO HIM FROM COSTUMER SERVICE, MY BAD EXPERIENCE WITH EVERYTHING, I HAVE SIMPLY USED CUBALLAMA FOR MY RECHARGES AND FOR SERVICES, I HAVE NEVER BEEN SATISFIED WITH THE QUALITY OF CALLS AND THAT MANY TIMES I START TO TALK THE CALL FALLS AND THEY CHARGE ME THE MINUTE, BUT TO THE GO THAT MUST HAPPEN TO EVERYONE, DEALING WITH CUBA IS SO

I am very satisfied with cuballama. They always have a lot of promotions, the representatives are always very friendly and answer all my questions with explanations.

They have become millionaires collaborating with the dictatorship and now they are recharging the light, how shameless they are.

A real robbery, send about $ 200 and they will charge you $ 600 and then you tell them to tell you what you can do because how is all that going to charge you and what they tell you is that it is already charged and that there is nothing to do. A real robbery and abuse in these movements is when these people taking advantage are most needed. Smh !!! Not a star deserve! Shame!

Super recommended they have excellent prices and the attention is very good. I will definitely continue to use their services, well deserved 5 stars.

Excellent attention and treatment by the girl who works there. Very efficient every time I need some service with them. I recommend it.

Gentlemen, this company is stealing money from many people, do not give your information to reload with them. They steal your card information and keep recharging you until your account is $ 0. Other people have also said it on the internet, if you look for the company name you can see the terrible reviews and how they steal card information. My grandmother had $ 600 stolen from her bank account. Dont let them steal from you. DO NOT GIVE CARD INFORMATION TO CubaLlama. THEYRE THIEVES.

I was attended by Dorelys. Friendly treatment, very professional and helped me solve my problem. I recommend your services

Good attention and good service ❤ Cuballama the best Thanks 🙂

Very good attention quickly and professionally.CONGRATULATIONS to that group, I wish you to continue that way, the public will always thank you.

Very bad experience I paid 200.00 dollars recharge and they charged 600.00 when you call they tell you that they can not do anything that is already charged, do not recharge or do anything else with them, they do not take care of or protect their clients and much less take responsibility for their mistakes. What a disappointment!!!!

Some truly unconscious, playing with peoples money is impudent, even more in this world situation that we are experiencing, an exaggerated charge for sending money, there must be some entity capable of regulating this type of business ...

Today 9/1/2020 they updated the system for the worse, it is worse than the previous one, I lost my contact calls and the person hung up on me very bad attention

Thanks for all the help, they were very kind and efficient, the shipment to my family arrived without problem and in Cuba they were also very fast and friendly.

I call and he does not answer me nadi they put me with the operator he loves on occasion he has passed me

I have been very well attended by Dorelis Monsalve and deserves a good recommendation for working in not very good conditions for now, because it is very airy since they are remodeling the place.

Hello if good afternoon, if it was very satisfactory, be attended by Maribel and Glendis, here at Coral Way, with your very special attention.

Very good deal

The best

Excellent attention.

I MADE A RESERVATION, THEY PICKED MY MONEY AND THEN LEFT ME LEFT OF WHAT HAPPENED IN CUBA, AND THE VERY BAD PASS TO HAVE A RENTAL CART, PLEASE DO NOT MAKE A RESERVATION WITH THEM THEY ARE NOT GOOD IN CUSTOMER SERVICE, NOT HOW SHOULD I GIVE A STAR., THE SERVERS SHOULD HAVE TO DETERMATE IF THEY KNOW THAT WHEN THEY ARRIVE IN CUBA THINGS ARE NOT AS THEY SAY.

Attention of excellence, many thanks to Yeny de CUBALLAMA

I ordered my passport extension and it arrived in less than a month.

I visited the store in the afternoon today in search of a ticket and received a very careful and professional attention from Nathalie and Gilma. I am very satisfied with the treatment they gave me and I recommend the place.

I hope you continue to acquire a representative like Dorely, very professional and kind.

Very good customer service, happy new year prosperous new year

Very good attention x part of Dorelis and LismeyI would likeAdd that you are very attentive and kind x I always get the ticket with youCuba CallsCONGRATULATIONS

It is unfortunately regrettable that unscrupulous people take advantage of circumstances for their own benefit as you are doing.The lack of moral and ethical principles is what they lack in the face of this difficult situation that the entire world is experiencing.

Magnificent attention of gilma very professional and nati thank you

Excellent attention and professionalism with my two representatives Lisney and Dorelys in 67 Ave Flagler St Miami

Customer service spectacular fast and very efficient gilma

Terrible service, having known that they were going to charge me for commission triple what I sent, nor did I waste my time. Very pathetic👎🏻 Close that and go to sleep to clear your conscience.

I really liked the attention that was excellent thanks for the effort

Excellent super service. Actually Dorelys very friendly and all shop workers.

Refills and good attention! Satisfied with the service.

Today, some very helpful girls attended me, grateful for so much attention. From Dorelys and Lisney

Thanks to the two girls who attended to me Marivel and Dorelis very kind and pleasant satisfied with the attention

The people who have attended me are very professional and your attention was excellent and even. I do not master the modern applications well and the girl who attended me with glasses and brunette ... She taught me how to do it. wrote.X that I am very pleased with the help and your careful attention.Congratulations x having very good employees.THANK YOU CUBALLAMA. !!!

Very attentive saw you

Cuballama is the worst company you can choose to send things to Cuba. I sent a power plant to Cuba a while ago and they gave me a delivery date, because I paid to fool to deliver the power plant, and what happened. They washed their hands saying that delivery was not their responsibility. Those cheeks promote home delivery and then tell you that it is Cubapacks responsibility. It is a total scam. My family lives in Regla Ciudad de La Habana. Never send anything with them. Headache and a scam will be saved. A whole Lie ...... they live on the need of the Cuban and also they scam him.

I was in this cuvette shop because of a problem I had in my account and I found Gilma and Lis wonderful people with a special treatment, I not only came out with the problem solved but very pleased THANK YOU

I want to recognize the professionalism that I was attended by the staff of the flagler store wishing them good achievements to make this business the preferred option.Congratulations to Gilma and Sol 😀

I just attended ina girl and I forgot the name. The exquisite and very accommodating attention. I would like to know who it is. I put a recharge to Cuba for 3 people and my balance. I am the person who deleted the Logo of the mobile. Could you know his name?

Very kind to the client

The attention of the girls in the office is very good they gave me until Cuban coffee treated me very well Dorelys and Solange THANKS

I received a very specific kind and accommodating attention. They treated me super, they went out of their way to help me, thanks Dorelys and Solange despite not being able to solve the type of problem of the app.

Very good attention and pleasant staff helped me and gave an explanation of all the services they provide, first visit and we were very satisfied thanks!

Tremendous attention. The girl Vanessa is very attentive as is Mr. Manuel. Thanks