I have only needed to interact with this mattress firm twice and both times were a great experience. I went into the store and bought a mattress a few months ago and interacting with the sales person was an absolute delight (I guess it helped that she was also a manager). She got me everything I needed and made me feel comfortable and listened to. I was very happy with my purchase. As the months rolled by, I changed my mind and decided that I would like to get a mattress that was a little bigger so I contacted this mattress firm again. She was able to help me all through text messages (which was great for me because I was trying to balance my work day and taking care of this request at the same time). She, once again, made me feel like I was a heard, valued customer whom they would do their best to keep my business with them. And boy, did they accomplish that! The same sales person was able to help me get everything figured out once again! She gave me a great, reasonable price for my exchange, and the delivery was set up and carried out without a hitch.Excellent Mattress Firm! I moved and live a little further away from this location now, but after this experience, I never want to take my business anywhere else! Highly recommend this location!

We had been researching several hybrid mattresses online to make an online purchase. We went into the store to try out a few mattresses and had no intention of actually buying the mattress at a store. April gave us so much information and was so helpful, that we actually purchased the mattress from Mattress Firm. She was so helpful and allowed us plenty of time to look around and ask questions, that we were completely sold! We highly recommend the Mattress Firm store in London Square, but make sure that April assist you because she knows her stuff.Great Experience!!

April was fantastic! She was caring for our needs and was able to get us an awesome deal both quality and price wise. We are sleeping better than ever and the customer service was above standard. highly recommend!

We just bought our extra firm mattress and we saved $1000… the best, apart from the purchase it’s the great job Miss Amanda provides… thumbs up!

I was extremely satisfied with the great customer service. The sales person Amanda was magnificent, very knowledgeable and professional and at the same time friendly. I recommend Amanda 100%

We came in just to check out some prices and ended up finding the perfect deal for us. April was absolutely awesome. She took great care of us and helped us find the best deal. Never had that much fun buying a mattress.

Great service and attention from Amanda.She know what you needed and try to make you come out pleasedThank you so muchAmanda

What a great experience!! Amanda, the sales consultant is the best, very professional, friendly and looking to give us the best option on price and quality. This is the place to look for all your mattress and accessories. Thank you Amanda

This mattress firm is set apart from other locations, simply because of April. She was absolutely amazing, knowledgeable about all in store products (she should have a PhD in sleep) and extremely friendly/personable. All around great experience at this location. Thank you, April!

April was very nice and helpful with all the questions we had about the tempur-pedic . It took us a few days to decide which mattress we wanted for our elderly mother . It’s was her kindness and helpfulness that made us go back to April.

Amanda was very knowledgeable and provided great customer service. We are very excited about our new mattress.

Thank you so much Amanda Coronado for your excellent service and guidance in our purchase. The customer service and the store were excellent and made our buying experience memorable.

April was awesome. Helped us pick the best pillow for our needs. Highly recommended. No return though on pillows which kinda sucks.

I visited this location a few weeks ago to purchase a queen size mattress and had the pleasure of being helped by April. She was kind funny and very knowledgeable. She answered all of our questions and made us feel confident in our mattress selection.I highly HIGHLY recommend visiting this location! April will take care of you and make you feel great about your choice!Thanks April!

I went in to get a new mattress and the process was actually quicker than I expected. April helped me complete the transaction as well as picking out my perfect mattress. April was an amazing help, I explained to her my likes and dislikes and she showed me some mattresses she thought I would like. I only tried a couple before I found one I really liked. I asked April many questions and she was very helpful and insightful with all of her answers. She knew her stuff and was very patient with me as I laid on the bed for 15 minutes to make sure it was the perfect one for me. She then took me through the transaction process quickly. I was very happy with my purchase at mattress firm as well as with April helping me.

Upon walking into Mattress Form overwhelmed and confused with so many brands, shapes, sizes and types of mattress... I encountered the sales clerk April. She was so knowledgeable about all mattress. Even a little humorous... loved that. She answered every question I had an was very patient. Even with my repetitive question. The store offered the BEST customer service I have every experienced. The store was clean and had sanitizing stations throughout the store. You are actually able to lay on the beds and feel the mattress before purchasing.. another plus.I will definitely make all additional purchases at this location. Thanks April and oops sorry I missed the other kind women’s name. Keep up the kind and awesome job your doing. Many blessings ❤️

Yasmel was awesome and got me in at out super quick. Great experience

April is a very knowledgeable and courtesy associateShe made our purchase very comfortable and easy

I received the best service!!! Quick easy painless purchase of my new mattress!!!

Wow, absolutely amazed at the experience I had here. Typically I would avoid going in person to a store because I would feel as I was being treated as another number in a quota. April completely negated every doubt I had, answered every question and was completely honest. We need more people in the world like her. Thank you so much for the great costumer service. I will be recommending this store from now on!

I had an excellent experience. April, was very knowledgeable and asked questions to help find the best solutions. Never did I feel pressured to buy, she gave me great advice, and even helped me with the financing. Go see April she is great! You wont regret

My experience at this location was great. The two sales associates were very attentive and friendly towards us. We came inside looking for a mattress, for our son to sample, but ended up purchasing a mattress through the store. The sales associate April was outstanding. We definitely recommend using her and asking her all the questions you will need. By the way ... I don’t really leave reviews but I felt the need was there today.

April Garcia was amazing! Very grateful to have purchased a mattress in less than 10 min. thanks to April’s outstanding customer service! Keep up the good work!

April and coworker excellent customer service. Very impressed with Aprils detail in product and customer service.

Store attendant was perfectly helpful and pointed us to a discounted option that met our needs. Only downside was that there was only one in stock and we needed two.

The girls are the best great assiatance. Great to find people that are willing to go all out and help you. Thank you very much girls

Spent a lot of my time searching here and there for what fit me well and couldnt figure out what was best for me, fortunately for me I met April and she was very knowledgeable and very determined to get me what I needed. She went up and beyond for me and I loved it. My experience with mattress firm and April went very smoothly and no hassle. Thanks again April! 😊

I had a great experience here were I was shown around and eventually finding my new mattress which I can’t wait to sleep in. April was amazing and had expansive knowledge which lead me to find a bed that met my needs. Would recommend anyone to visit.

April was amazing! She’s great very knowledgeable and friendly! I’m recommending everyone to go see her

What a great experience we had buying a mattress here. My wife and I were having an issue with the mattress and April got everything straightened out perfectly. Mattress Firm has a loyal customer in us.

Had the pleasure to meet April. She is extremely profesional. She was able to qualify my needs based on what I described that I was looking for. She showed me a wide variety of different options and explained to me all new mattress technologies to ensure a peaceful and comfortable sleep. She went from the most affordable to the most expensive one, without rushing or pushing me to purchase anything until I was fully satisfy with my decision.Sales person have a lot to learn from April, as most sales personal worry more about closing a sale rather than qualifying their customer’s need.Thank you April for making such an awesome experience and for educating me towards a better night sleep.

I just purchased my mattress yesterday so lets hope it was the right choice. The lady at the store was real helpful and nice

I came in to just to check out price, but Amanda was awesome and helped find the best bed and prices

I didn’t think buying a mattress would be a fun and memorable experience 😄 quick, funny, and friendly service.

April was excellent. She made sure that we got the bed that we wanted at the best price. If you decide to visit this store, ask for April.

The shop is clean, with available disposable linen to lay on any mattress you choose to try out. Amanda was very encouraging in letting you try out the beds in your usual sleeping positions to get the best feel for them. No rush to buy, super helpful and friendly professional service.

Amazing service! April helped us find our new mattress and we are in love and sleeping has never been better! Highly recommend this place. Thank you!

Great assistant, very helpful.Satisfied with my purchase and awaiting delivery.

Ms. Coronado provides excellent service and attention to customers’ needs and provided the best deals in the market. Highly recommend!

It was easy to do transaction with Mattress firm.April was very kind in showing the mattress for my need and exchanging the one with I had problem.

Best services hands down. Will make you feel comfortable and won’t make you feel rushed. Great selection to choose from.

Great greeting upon entering store. Was given an explanation of all bedding frames and mattresses. Was given explanation of all individual costs.

Excellent experience. Amanda did really great. She solved all our questions and doubts. She clearly knows her products. We came out very happy with our experience and guess what???? A new bed to enjoy!!! Lately its been hard to find people that know how to sell without being pushy or by pursuing sympathy by agreeing with your tastes “ oh yeah thats my favorite color too” LOL. Very well recommended!!!

Perfect customer service. Loved the experience I had in store with Sergio as my sales associate. He helped me and my Fiancée out finding our first mattress together and guided to find the perfect one for us. Very knowledgeable and very friendly. Definitely coming back in the future. Thank you Sergio for your tremendous customer service.

The manager at the store has great customer service skills!

Thank you so much to Amanda for showing us a great selection of quality products at the London Square store and guiding us through the selection and buying process

Very friendly and professional, helpful and efficient. Thanks April

Walked in looking for a box spring and they had in stock. Greeted and helped by a very nice young lady that even helped us load up and tie to roof on suv.

Just left this location after having April help me at the london square location and she was kind, knowledgeable and very helpful. I have growing children so will most definitely be back!

Everything was perfect and lady very nice happy friendly

April and Amanda were so nice and helpful i will recommend to everyone looking for a bed

Best customer experience EVER. April was very knowledgeable and super helpful in assisting us pick the most comfortable mattress within our budget .Ask for April she is great .

April helped us pick a mattress, she was very helpful and knowledgeable.

Excellent experience! Sergio was very professional, knowledgeable, patient and friendly. He listened to our needs and suggested an excellent mattress. Im very happy with my purchase!

Very professional staff and great costumer service

My husband and I had a great experience with Mattress Firm, specifically with Sergio. He made our exchange process very easy and even went the extra mile to help us when we encountered a problem with our return. Sergio made sure we got our new mattress at the best possible price point and that the delivery/exchange would be as smooth as possible. All stores should have the same kind of excellent customer service as Sergio provides! Thank you so much!

Excellent attention from April very kind, explains very well

A very pleasant experience. Salesman was very informative and had a pleasant personality.

The salesperson was very helpful and patient. She explained the differences in the mattresses that they carry, and encouraged me to try them. This helped me to select which mattress to buy. Thanks for all your support.

Absolutely great service from Sergio at the London square location. He was able to help us with exactly what we need and will definitely recommend them to everyone!

Sergio was great!!! He was very knowledgeable about posture positions and how the mattresses affect it. And he was very patient and answered all our questions with detailed explanations!

I had the BEST experience today. Amanda Coronado from the Mattress Firm in London Square was amazing. very grateful for choosing Mattress Firm!

Excellent service, April was very knowledgeable and helpful in helping us choose our mattress

Amazing service! Thanks April for all your help.

Super friendly and helpful staff, in a totally relaxed atmosphere. It was a pleasure to shop here.

Excellent customer service. Sergio was patient, helped me choose the mattress and offered me a good price. 100% recommended!

Sergio was absolutely amazing! He was so patient with trying all the mattresses and honest with the prices. 100% would recommend him and this store location!

AMAZING SERVICE FROM AMANDA! AMAZING PURCHASE AND AMAZING PLACE! VERY PLEASED WITH EVERYTHING. SMOOTHEST PROCESS EVER!

Sergio was very helpful with helping me find the perfect foam mattress for my move! He was very attentive and made sure i got the best mattress for my needs.

The salesman was very professional and knowledgeable. He was patient and able to answer all my questions. Great experienceLuis Santi

Stopped by the Mattress Firm about 30 min. prior to their closing time. We were greeted by Sales Rep. Sergio. What a pleasant surprise, he never made us feel rushed, he took his time to answer all our questions, providing us with his expertise and recommendations. Sergio was amazing and we are looking forward to sleeping on the mattress we purchased. Thank you Sergio...we will definitely recommend Mattress Firm and you!

Sergio was an amazing amount of help! I learned so much. Best experience ever.

Sergio was great again. Second mattress I buy from him and he is very professional and very knowledgeable. Great experience with him. I felt comfortable making my decision. Happy new year

My husband and I came in today to find the right mattress for our bedroom since we both have bad backs we need a really good mattress. We were welcomed by Amanda Coronado the minute we walked in and had Sergio Ceron help us find the right mattress for our needs. Sergio was very knowledgeable and asked us the right questions to figure out what we both needed. Sergio took the time to explain to us each benefit of each mattress and really explained what we needed from what we explained. My husband is a disabled veteran and Sergio really took care of us offered some great deals and best of all we got the mattress delivered same day. Both Sergio and Amanda were very helpful and provided us with the best service I definitely would recommend my friends and family to come to this mattress Firm in London square .

Great experience with Sergio. Was very attentive and knowledgeable in selingl us one one but two mattresses! He didn’t rush us and provided us time to get a nap in... j/k. Like I said was there to buy a mattress for one room and left with a second to replace our aging King! Recommend this location to all my friends!

Sergio is amazing. A great service, he is patient and very kind and knows a lot about mattresses . Thank you.Amanda is also a great person, very kind

Our Sales Associate, Amanda, was very patient in taking her time to go over all our questions about the right mattress for us. She was knowledgeable about the products and accommodating to our budget. It was a positive experience for us.

My husband and I walked into Mattress Firm and were immediately greeted by Sergio Ceron.He was very knowledgeable about the product and answered all our questions. Sergio is very professional and helpful. We purchased a adjustable bed frame and because of him our family members also purchased from him.

Sergio was amazing have us a great explanation of everything we needed to know to make the right purchase. He was very educated on the products and helped us make a decision we know we won’t regret! The location is clean and has many options.

April was such a huge help. We went in to just look around. She answered all of our questions and was so over the top friendly, we went back and bought the mattress.

I met a wonderful woman named Amanda at this store. She was absolutely AMAZING!!! She helped me get the exact bed I wanted for the lowest price possible. I swear I shopped around for weeks looking for the best bed in my price range and Amanda surpassed all my expectations. She is such a blessing and extremely honest. Thank you!

Excellent Service by Amanda. Very attentive and patient. God bless you.

Wonderful place with a world class service.They don’t push me to buy, just explained everything about different type of mattress.They know very well the business and I recommend them a 100% if you want to made the best decision about your mattresses

Sergio was great and very knowledgeable! Took his time to explain everything without being pushy! Went to a lot of different stores over the past few months and they were the best.

This was a great experience the manager Amanda Coronado was very helpful and attentive and professional she helped with my purchase and my experience at this store was great I will recommend this store

Excelente customer service

My Family and I had a great mattress purchasing experience. The team was friendly, patient and knowledgeable. And Sergio Ceron, our Sales Representative was outstanding - he gave us the best customer service! Thank you Sergio. We have been purchasing from this store for the last 7 years and will continue to come back.

Came to this place twice. First time to learn all about mattresses. Spent 2 hours on my first visit, learning which mattress was the best for me. Then on my second visit I was in and out in less than 15 min. Love the staff and prices. Ask for Sergio when you go.

Amanda was extremely helpful with my mother in law. Very knowledgeable with the products and sincere in how she treated us. Great job!!

I walked in and was immediately greeted by a pleasant sales woman called April Garcia. She was very knowledgeable of all the options that were available to me. I did not know what I wanted and with her explanations and assistance I believe I got the best bed with the best deal possible. It is because of good customer service that I will recommend mattress firm to everybody that I know That needs a bed :)Thank you April Garcia

Great service and really knowledgeable personnel

Wonderful service! They really try to match your needs and spend the time with you! Sergio is fantastic, very knowledgeable about mattresses

With so many things in my life in limbo and chaos, it is nice to have something go right. Very right.If you need a mattress, or anything related to mattresses, go to Mattress Firm!!! Great service from VERY knowledgeable, professional staff. Everything is as they said it would be, I received notifications and emails every step of the way, and they arrived on time (early, in fact) for delivery. EXCEPTIONAL customer service. The mattress is a great value, and is very comfortable. I have woken up better rested and without pain for the first time in a very long while.Thank you Mattress Firm!!!

I went with my brother yesterday to check if there was a frame for a Full Bed. The moment I entered the store I had not idea I was going to be impressed by the Customer Service I received from Ms April Garcia and Ms Amanda Coronado. We ended up finding and purchasing what we needed and I noticed they went out of their way to make us feel comfortable with our decision. They are knowledgeable and treat people with respect and courtesy. I consider them assets to any business. I am very picky about recommending anyone or any place and I am recommending this store as long they have them working there.;Professionals are hard to find and your shopping experience becomes a better one with them.

Was helped efficiently and saleswoman was friendly

Very satisfied with April and Amanda services

Amanda was very helpful, attentive and offered great information/advice. We will definitely recommend you go see her.

Perfect place, good discount, Thanks April you recomendation fits our needs

I went with my fiance to look for a bed, and we honestly had no clue where to start, because we both had our own twin mattresses that were bought probably 10 years ago. April greeted us and was so amazing and friendly, and was so amazing as she explained the different types of mattresses and styles, and made sure we got the best deal! Im so happy with my purchase, and Im currently laying in it as I write this review! :D THANK YOU

What an awesome experience. Amanda Coronado and April Garcia moved mattresses, over and over.Let us trying everyone a few times and we’re happy and helpful the entire time. Thank you for a wonderful experience.