Walked in to buy new twin mattresses for my twin boys. The associates were professional, helpful and gave great suggestions when I was on the fence as to which size mattress to buy as far as the inches thick. Im excited to receive them once its delivered! I also took advantage of their labor day sale event this weekend which was perfect weekend to go and I saved almost $500!

I was immediately greeted by Jose Garcia salesman at the store. I came in looking for information on purchasing a bed fitted for me. He was extremely knowledgeable and attentive to my needs he guided me to purchase the perfect bed for me. I am so grateful for his help amd I would strongly recommend him ty Jose

The service with Sergio was exceptional. He is informative and knowledgeable. We highly recommend him. He even stayed with us 1 hour after the store closed to ensure we were satisfied with our purchase. If you are looking to purchase a new mattress he is definitely the person to ask for. Thank you once again Sergio!

Great customer service!! Mattress came before estimated arrival date! So happy with our experience.

My experience was exceptional! Even though I came into the location at the last minute on a Sunday, the service was GREAT!!! Jose was courteous, knowledgeable and professional. I wasnt rushed, he was very thorough and had no problem answer all questions that I may have had. I would recommend this location to others and have them to ask for Jose to help. Excellent Service Experience!! Kudos to the Jose and the staff 👏 👍

What a terrific shopping experience in this store. Sergio was professional, friendly, patient and very knowledgeable. I wish all my home furnishing shopping experiences were like this. 5 star customer service. Bravo Sergio! Many thanks to you and your colleague.

Courteous and knowledgeable sales associate. Showed me the best options for my sleep issues. In and out in half an hour with a great deal.

The woman working at this Mattress Firm is obviously very confused about the mask laws right now. Wearing a mask is recommended, but NOT required, especially if you’re vaccinated. She would not allow my mother and I to shop there unless my mom, who has been vaccinated, put on a mask. This lady said it was the law, which it is not. So, we decided to take our business elsewhere.

I had a really good experience at this store. Marines, the sales agent, was very knowledgeable and did not apply any sales pressure. She arranged a prompt home delivery and made herself available for any questions/concerns I had.

Jose Garcia is the best at what he does. I’ve never had a better experience purchasing a mattress. He is very knowledgeable and will answer all questions, even if I asked a million I got a response every time. After visiting many places, Jose was the best salesman I came across. 10/10 experience

My SO and I came in looking for a mattress about 6 months ago. The only rep in the store was extremely rude and short with us. Maybe he thought we looked young & not serious, but he seemed almost angry when we wanted to ask about prices. He was completely unwilling to offer any compromise or add-ons. We went to another Mattress Firm outlet that was much more accommodating, and have since spent over $1500 on two mattresses from them.If you want the best deal and friendly service, this is not the Mattress Firm for you.

The salesman Sergio was very pleasant and acknowledged us from the moment we stepped in the store. He answered every single question I had and even gave information to show how well qualified he is in profession. The service was stellar. I would definitely come again.

The employees were attentive and informative. They answered all the questions we had clearly and were open to taking any questions I had.

Sergio was incredible to work with. Very professional, knowledgeable, and courteous. An overall great experience.

A very pleasant experience in the store, thank you Jose García

Very helpful, easily found what we needed, great price!

One word describes my experience at Mattress Firm: Excellent!

Sergio is one of the best customer oriented salesman I’ve ever encountered, I highly recommend him.

I had a wonderful experience spoke to Jose and he met mine and my husbands needs he even took into consideration that I was pregnant! Adjustable bed frame wow 😳 I couldnt believe I was going to get one, YES!

I loved shopping for my new bed here. The experience was good. Very professional and friendly people. They really know their stuff. The lady took the time to explain things to us. They were able to deliver my bed the next day and that went very smoothly too. Will definitely recommend mattress firm to fam & friends. Oh and I even went to high school with one of them. So nice to have local people working in the community.

The saleman associate was very knowledgeable about the mattress. He guided us to different mattress but allow us to make a prefect decision with knowledge he empower us with.

Sergio was Awesome! He’s very knowledgeable, and I’m very happy with my purchase.

A big thank you for Sergio for making it a great experience buying a new mattress.

Awesome staff, very professional, and show compassion. Will recommend to friends and fam.

I went in there confused not knowing what type of mattress I really wanted or could afford. But thanks to April and Danny for doing extensive research and letting me try out different materials and technology in the mattress world I was able to make a wonderful choice and now enjoy a great night sleep. Thanks once again you guys are the best.

Orlando was fantastic with us. Thank you so much for all your help. He is the best part of Mattress Firm. Danny was also instrumental in are bed decision. What a great experience.

Do not buy from this Corporate run garbage dump, Miami Mattress next door has great prices and locally owned. Support small business during these times. Great attitude and prices at Miami Mattress!

Sérgio was great. Excellent customer service!

Sergio was very friendly and informative concerning our decision.

Called to order a new mattress and adjustable base. Giovanni was so nice and very helpful. Would highly recommend this business.

Pat and Fredrick are great at finding exactly what you need. Highly recommended.

Excellent service very knowledgeable Sergio Ceron

Excellent service, very professional

Great Service!! I called over the phone, explained what i wanted and when i walk through the door i was in and out within 20 minutes. I was extremely happy with Jose and Daniel.

My husband and I had been looking into getting a new bed for so long but we were unsure, we decided to go and with the help of Rocio we found the perfect fit for us! Thank you so much, she was so helpful also with suggestions for our sons new bed as well, she was very patient and awesome.

The two gentlemen at the store were friendly, courteous and listened to my needs to help me find what I was looking for.I thank them for being pleasant and helpful and gave wonderful customer service.

My husband and I went into The Falls location store today and bought a mattress and box spring with the help of Rocio. She was an absolute pleasure and was very knowledgeable on the matter. She helped us choose the perfect mattress for us and we would highly recommend her services to anyone looking for a new mattress.

Super experience. Amazing. Gio was great and knew all the products so well!!! I was in and out and so happy it was such an easy buy.....

Excellent service! Ms Rocio was extremely patient and provided us an honest and depth education on all types of mattresses. She stayed late to help us make the right decision. You can tell she loves what she does. Great quality mattress, price, service, and experience. We highly recommend them. Ask for Ms Rocio.

My experience was excellent. We had a sales representative name Rocio and she was extremely thorough. I basically received an education on mattresses. That help my wife and I make the best choice for ourselves and our budget. No pressure at all —just guidance. I would highly recommend them.Thanks Rocio.

Diego was ver patient and knowledgeable. Allowed the back and forth and was truly helpful in finding a way me and my husband would be able to get what we needed and wanted. Thanks Diego!

I had a wonderful experience. the service And Rocio made everything easier she explained and made sure I found what I was looking for. The prices are amazing I love the service and my new bed. Thank you Roció.

The representative, Jose Garcia was very welcoming and knowledgeable. We really appreciate his time. We are very happy with our purchase.

Daniel Roberto and Giovanni Gonzalez were extremely professional and knowledgeable of all products. It was a pleasure doing business with them.

The lady that help me buy the mattresses was so sweet and helpful.

We purchased the Snug 8 Plush Memory Foam Mattress. We have not used the mattress yet so this review is only about the service provided by this Mattress Firm store. I was looking for a twin 8 mattress or lower for my son’s top bunk. I walked into 3 different stores on a Saturday morning to get an idea of the options available. Rocio helped us find the perfect mattress for comfort and price. I was shopping with 2 boys; 2 and 7 and they were entertained with the 2 Lego tables at the store (this was excellent). I wasn’t in a rush to purchase and I wanted to do my research online as well before pulling the trigger. Rocio warned me that the sale may end, but I felt no pressure to make that purchase. She gave me her contact information, including cell, and assured me that we could finalize the purchase via phone, and we could pick up the mattress at multiple locations or at this same location; multiple convenient options. I spent the week doing my homework and I decided this mattress was the best option for us. I returned the following week to finalize the purchase and the mattress was available at the store, the sale was still going on, and I am happy with my purchase and with the service received.

The manager, Rocio, has wonderful costumer service. We went in there confused and uncertain about which bed to purchase and she did a phenomenal explaining our choices in full detail. She is very knowledgable in mattresses and did a great job implementing the benefits of each mattress from an anatomical and physiological point of view.

This was one of the best buying experiences I have ever had! I walked in thinking I needed one thing and walked out with a total education of how truly important your mattress is and how I didnt know a thing!Totally professional, friendly and knowledgeable. So happy I went and a so thrilled with my purchase. Ill never go anywhere else.

Excellent salesman at the store.

We worked with the manager today and she was very helpful, friendly and knowledgeable about the products. The process was quick and the store was clean and comfortable.

Rocio was awesome in helping my wife and I find a new mattress. She gave us a great deal on a mattress that was even better than the prices online. Very happy!

Had a great salesman, Phil, who was very knowledgeable about mattresses. Delivery went smoothly and now looking forward to a great night’s sleep. 😊

Jose is extremely knowledgeable of all of the products at the showroom. He is also courteous and helpful.

We had a wonderful experience here getting a mattress. Very professional and personable staff. They went above and beyond to answer all questions and help with the process.

So pleasant and easy to deal with! What a pleasure!

Jose was greatNo pressure just gave me information and let me make my choice.

Great experience. Excellent support from the staff. Very knowledgeable about mattresses and different types for different sleepers. We were not rushed and all our questions were answered. Highly recommend.

Great service

Excellent costumer service, friendly and very patience. Highly recommended.

Rocio was amazing! She helped us choose the best mattress at a great price!!! After looking for a mattress all day at different places, I’m glad we stopped by Mattress Firm to make the right decision :)

Karina was very knowledgeable and assisted me on my decision to pick the right mattress and frame. She didn’t pressure me and gave the best option for my needs.

This was a really great experience! I live in Boston but needed to get a mattress for visiting my parents in Miami. Rocio was so helpful in giving me so many options with pictures and detailed descriptions so I could make the right choice for my price range. She never tried to up-sell me either. She texted me personally and was professional but also fun and just easy to talk to. It really was above and beyond!! From Miami to Boston!! I know when I get there I will sleep fabulously on my new mattress!

An easy quick experience. Knowledgeable staff.

If you ever come to this store because you want to change how you sleep for the better, make sure you ask for Rocio Zertuche.She was patient and knowledgeable and offered me all the possible discounts for what I wanted to buy.I highly recommend this store if you want to have the best mattress-buying experience.

Rocio is an amazing sales rep. Extremely honest, helpful, and entertaining. We look forward to going back for future purchases.

After placing a tempur-pedic order with Mattress Firm online we were soo excited for the delivery of our new bed. It never came and the online customer service was awful. We called our local Mattress Firm store and was greeted with the most incredible customer service. We are very grateful for Yasmel and his other team members for their help. Don’t look anywhere else, they are truly experts and incredibly helpful.

My experience was very pleasant and professional.

Great customer service. Found the purple mattress and got a free adjustable base. Highly recommend this store to find your next best night sleep.

If youre in the market for a new bed, I recommended you come in and talk to Rocío. Shes amazing! Shell answer any questions you may have and will let you take your time testing out any bed in the store. She wont pressure you either. I left the first time I visited the store because I wanted to shop around for better deals. In the end, the best deal was with Rocio in Mattress Firm.

Very helpful explaining mattresses. Rocio was wonderful! I highly recommend this Mattress Firm location!

My shopping experience was absolutely amazing. Damir was very informative and made choosing my mattress easy. It is quite refreshing to go into a store and not feel like you are being haggled or hustled in any way. He was solely concerned with my needs and what mattress would fit best. I would definitely recommend anyone to make their mattress purchase at this location.

Recently relocated from different state and was in need of new bed set quickly. Rocio was nothing but accommodating. Very knowledgeable and helped with exactly what I was looking for !

Today we experienced possibly the very best customer service of all time! Mrs Rocio Zertuche transformed what I though was going to be a stressful trip into a very pleasant and comfortable experience. Very professional, knowledgeable and friendly. She went above and beyond to answer all our questions from the second we walked in till the time we left.I recommend this Mattress Firm location without a doubt and if you find Rocio you can consider yourself lucky.

Great service, I was helped for the right mattress for me.

Shopping online for a mattress was not for me, so I stopped at Mattress Firm and so grateful I did! Rocio was very helpful, personable, patient and I got a great deal on a mattress that I’ll have for many years to come. Thanks for everything!

I made a purchase at Mattress firm earlier today. It was not my plan to do so, I simply wanted to look around but I found the manager of the store who was so very helpful in explaining everything about the product, so I changed my mind and made the purchase. This lady sure was knowledgeable, patient and friendly. She treated my daughter and I like family.If you are in the market to buy a mattress, I recommend that you try Mattess Firm at the falls ask for Mrs. Rocio Zertuche.

Rocio offers the greatest customer service I have ever experienced.

Great customer service, very courteous, Will definitely be back.

This is the second purchase that I have made with Mattress Firm that Rocio took care of me and she did an incredible job I am very happy with her service. Definitely would recommend her. Thank you

Great deal. Pat and Fredrick were so much help. Both were very knowledgeable and extremely courteous. I strongly recommend this store if you need a mattress!

Salesmen were great and the prices are good. Would definitely recommend this store.

So My wife and I decided to stop by and pick up a new mattress and let me tell you it was a great experience. I prequalifed for financing online and it made it simple to walk in with a budget in mind. I was helped by Rocio along side Jose which were both extremely helpful in helping us decided what mattress to choose for that happy medium. Amazing service I highly recommed Rocio and Jose. I will do a follow up review once I recieve the mattress and adjustable bed frame. Thank you guys your the best!!!!!

Great prices, friendly customer service. Patricio is an excellent sales person!!! We’ve bought many times from him and we highly recommend him!!!!! You won’t be disappointed.

Rocio was great and very helpful. Great customer service!

The service was excellent. The Manager, Rocio Zertuche Zuniga was fantastic, she answered all of our questions in an honest and direct way; was extremely knowledgeable on all the product and even made some great suggestions that I had not considered and afterwards thought them very valuable. It has only been a few days, but we are very happy with our purchase and their prices!Thank you Rocio, for making this a pleasant experience.

My husband & I had the wonderful pleasure of meeting Rocio when we visited the Mattress Firm in the Falls on 2/13/20. We had gone in to purchase a mattress but wasn’t exactly sure which we wanted. Rocio literally spent three hours with us exploring various mattresses. She never displayed a negative reaction. I feel truly grateful to have met Rocio& would recommend her to all my family & friends letting them know if they should ever need a bed to visit her. I could have gone many other places due to there are many other places that were having the sales, but I’m sure they would not have taken the time to patiently answer all my questions or would they have spend the amount of time me us making sure that we were happy with our purchase.Rocio is the #1in my book “The Greatest Sales Person Ever”!!!Ceil & Cecelia

Fantastic Mattress buying experience! Rocio was very knowledgable on each of the mattresses and was able to help me try different styles and narrow down the right mattress for me. Thank you!

This was an amazing experience buying at this store! The professionalism of Rocio was invaluable. I highly recommend this Mattress Firm location to anyone willing to receive the better advices and the best price while enjoying the visit to this store. Rocio te pasaste! :-)

It was a very pleasant experience. Roció, the sales representative was very helpful and attentive.

My husband and I’s experience at Mattress Firm with Rocio was excellent! We left much happier then expected! The customer service we received was top notch! We are so excited to receive our new mattress and I would HIGHLY recommend for everyone to go visit this store!

Great experience. Fast and easy. Great prices too.

Rocio was very kind and patient while helping us choose the best mattress for our needs.

We had a great experience buying our new mattress, Rocio took her time to explain all the different features and helped us make the best decision.. she was fantastic!

Pat and Fred have great customer service. Great place with awesome low prices. Great photography skills too.

This afternoon, my fiancé & I decided it was time to get a new mattress for our future home. We were slightly worried about the in store approach to mattress buying but were instantly happy that we walked in here today! Rocio, the store manager, is passionate and enthusiastic about mattresses. She is incredibly knowledgeable and kind. We walked around the store with her trying all kinds of beds and just had a total blast buying our new mattress. We bought our dream mattress & will be sleeping like royalty for many nights to come! We are sincerely grateful to Rocio for making this experience so pleasant and fun. I would recommend this store to anyone in the market for a new mattress, regardless of budget.

Great place to go buy, best service ever. Friendly

The service and display presentation given myself and my BFF was on the one. Rocio Zertuche did an awesome job. I am looking forward to a good night sleep once my Pressure Firm Beauty Rest purchase is complete and delivered.Was well pleased with my visit to the Falls location.

I went in today to inquire on a new mattress for my room and I was greeted by a lovely lady by the name of Rocio Zertuche. As I explained what I came in looking for she really took her time and showed me around and explained the differences and benefits of all the purple mattresses they had on display. Once we got all the details out of the way we went into the financial stuff and she made the whole experience as seemless as possible with a lot of information to my surprise Lol. But overall I’m convinced I made the right decision and Rocio helped me make that decision 😊😊😊 thank you for the great service .Justo Romero

Overall experience was great. Rocio was very knowledgeable, and was able to make great recommendations for what our needs were.

Pat and Frederic were super helpful. This was our first experience in purchasing a mattress and they were patient and informative. The process was quick and easy.