Was a great buying experience. Friendly and helpful staff that explained everything step by step and got the deal done. Highly recommend if you want a smooth no hassle buying experience.

We are very Happy with our purchase!!!! Thank You Richard Valencia for showing us around and helping my mom find the perfect car for her. Richard was very helpful and knowledgeable on all the cars we looked at. It’s my fourth purchase from Razzari and from Richard, with his knowledge and integrity is why I go back and buy from him 🙌🏽

I visited about a week ago in hopes of lowering the APR in my used 2020 Nissan Altima. When I had first bought that car, I had no credit and was barely taking baby adulting steps. After my trip at the Razzari Nissan center, I have more of an idea of what to look for when buying a car. Thanks to my car salesman, Richard Valencia, I had an easy experience, I left with more than what I initially went in for. Not only did my APR drop down to half of its original rating, but I also got to leave with a 2021 Nissan Kicks! I feel this car for me was a perfect fit, it’s not too big yet still has all the space that I need. I was even taught how to use all of the cars’ new features, including the car Apple play and cruise control. I would highly recommend this car dealership to anyone looking to buy a new car. The people working there are kind and easygoing. I guarantee you an unwavering experience.

Richard Valencia provided such a high level of customer service and professionalism. Within a half hour of my submitting my interest in purchasing a vehicle, I received a phone call from him to gather information about my vehicle needs. Once at the dealership, I was greeted by Richard. He made the process of purchasing a vehicle very easy. Originally, I was looking at a used Sentra, but he provided me an excellent opportunity to purchase a brand new vehicle with a low 2.5% interest. He walked me through every step of the purchase of my 2021 Sentra. He gave me a tour of the dealership. I was introduced to Randy McGuire who provided me with the financial end of the purchase and options for protecting my vehicle. He too was very friendly and professional. At Razzari, I was made to feel that I mattered and was given excellent customer service. Upon delivery of my vehicle, I was explained by Richard how each feature of the Sentra worked. The only glitch of the process was somewhere in manufacturing or delivery, two tires sustained some sidewall damage. However, Richard brought out a gentleman who inspected the tires and took pictures. I was told I would be receiving a call to have those tires exchanged for new ones. The whole process was expedient. After driving the vehicle for a few days, I received a call to schedule an appointment to have my protective coating done. Again, I couldn’t have asked for a better car purchase experience.

Happy customer! Richard was excellent and very helpful. Go see Richard and the Nissan team for your next purchase!

I went in to trade in my old Nissan and was super satisfied with Richards support. Everything was easy, fast and thoroughly explained to me. Richard provided me options and rates. I think the longest process was just me making the decision of which car to choose. When filling out the paperwork with the finance manager, everything was explained in terms that I understood and all of my questions were answered. This is my second time purchasing a car through Razzari, and definitely won’t be my last. Thank you for the amazing experience!

They went above and beyond!! I was there for an oil change and asked them if they can put a small plastic piece back on that fell off after I got my windows tinted somehow else….not only did they put it back on but they corrected the mistake the window tint place made when they incorrectly put my door back on. Amazing!

I am taking care of my elderly mother. Having a reliable car is important to me. Razzari was able to get me a loan for a great car. I dont have the best credit, but they found a way to get it done. I was treated with respect and the whole process was fast and easy.

Jason and the employees did an awesome job they are very respectful and know how to take care of there customers

The um service clerk for parts department was a little less than accommodating and or friendly . i mean if i had to rate my experience strictly on the customer service skills of the guy at the counter of parts department then maybe 2 stars buuuut the service guy younger goodlooking was very helpful an went out of his way to help me thank u to him no thats to the other dude.!!!!! he is only reason i gave 3 stars.

Bought a Sentra 5 weeks ago. Staff very polite but I had to pay for the Shield system ($1500.) even thought it had been paid by the previous owner. No disclosure until I saw it on paperwork.When I questioned the finance manager got huffy because he said it was posted on the window...no such animal. Also, if you want the option to return a car, you have to pay upfront. I consider this dealer underhanded if not misleading. Guess they saw me coming, but I will never go back there. I think they had some sketchy paperwork and couldnt be bothered to even wash my car. I will say that the engine light went on a few days later and they did follow though with that, shop manager is a gem.

Great experience Ricky was so awesome 👌 Matt was also great ty great job guys love my jeep 😁

I think there was a breakdown in communication in the Service Dept regarding a repair I previously had done to my 2010 Nissan Rogue. I was rather upset to see one item on the list of recommended services. According to Max whoever did the multipoint inspection on my Rogue was not in the loop??? so a very expensive serving was indicated as needing to be done when my Rogue was ready for me on Tuesday 07-12-21. Thankfully Max cleared up the confusion. I am still unclear if my Rogue needs the 120,00 mile servicing or if everything is caught up. Some clarification on this point would be nice.

I recently purchased my car from Razarri Nissan. The staff is very helpful in explaining the process and giving the best deal. The finance manager - Mr. Randall is very friendly and patient. He took time to go through all the paper work and provided with accurate information regarding the car, interest rates and other services.

The service rep was out of this world super he save me and my families life i want to thank you for all that he did for me the service department i give you 2000 stars thank you so much i love your service guys

Razzari Nissan provided me with an outstanding customer experience. All of the Razarri personnel are friendly, professional, and completely devoted to the satisfaction of their customers. If your vehicle needs servicing, you can count on the professionals at Razzari to address your needs. Highly recommended.

Frustrating that a 2 year old part with barely 9k miles on it, which was previously recalled and replaced 2 years ago failed yet again. Thankfully I was near home. But the feeling that Nissan is a reliable car is gone for me. Exceedingly Frustrating.

I was at the Ford dealership and walked over. No hassles or sales person to bug me!

Take to long for a simple oil change, even if you have appointment, and to expensive

I went to Razzari Nissan on the Costco pricing option looking for a reliable commuter vehicle. I was greeted by Erik who handles the Costco program. I found Erik to be professional, and patient he listened to our needs very thoughtfully. We finally found the right car and the negotiation process was simple clear, effortless. JC the General Sales manager came over and saved us thousands on the deal! Great store excellent customer service. I highly recommend. I would also like to mention Shaun in finance he was very helpful, and Robert in sales he very is kind and assisted us on several visits, and finally Phillip the Manager of Nissan he handled a due bill that needed to be followed up on with excellence and professionalism. I look forward to buying more vehicles in the future. Razzari Nissan is the place to go for new or used cars! Here is my 2019 Nissan Maxima SV

The sales staff was awesome and they all did a wonderful job!

Mac was extremely helpful and an amazing advisor. He helped me by making sure my oil change would be done on time, and he also recommended some other services my car needed in the future. I was also able to drop off my car earlier which made things 10x better! Thank you max.

Shopping for a new vehicle experience was good, the sales representative was attentive and patient, they worked for us on seeking a car loan that was right for us

The manager Jason was awesome as well as the service tech joe . We will definitely be back. Excellent customer service!!

It was good! They got me in and out on time.

Jason the service manager was very helpful and gave excellent service.

Both advisors to drop off and pick were very helpful. Maintenance on my vehicle was completed when estimated. Knowing what other maintenance that is need to be done was helpful I will definetly continue to service my versa note with Razzari Nissan.

Took over 4 days to diagnose, without a phone call, plus i had to call after the 4th day. (Warranty repair is free money) after the 5th day i had to message about our vehicle, then they said it was ready. No call on what they found, no call for authorization, and no call that vehicle was ready. Circus shop. On top of i contacted the service manager and no response.

Awesome people and no BS, I loved it

I never give five stars to anyone unless its just that impeccable of service. I need more experience with this company to rate them higher.We had a great experience people nice, took care of us even with no appointment. It was just a battery cable but they got it done promptlyWill be backI have had experience with their ford dealer which was positive also.

Sales and financing extremely friendly and helpful. They went above and beyond and got me into my car. Thank you so much Robert Villanueva and Brandon!!!

Amazing experience with Maxx! He guided me throughout the entire process with an amazing customer service! Definitely coming back

Great dealership! They worked with me to get the best service for my car, listened to any concerns I had, and were very transparent

Since my call to make an appointment to the end! So satisfied. Awesome team there! Thanks to Pete and Max. They have awesome customer service. Explained everything to me very clearly and answered all my questions. So helpful! I ever got a small discount. Thank you Pete! Didnt wait much. Great experience!!! I will def. Return😊.Thank you!

My wife and I were looking to upgrade our Altima to a bigger car. Manuel and the whole team helped us out and we got our dream car.

Needs improvement when dealing with your car, if technician finds a flaw it should be reported to you for further instructions I would think in dealing with your car.

Very awesome customer service by Robert and Brian and these young men were very helpful and considerate my want first. Thank You

Great people and will do they’re best to get the car u want. Not what they think you should have

Joseph & Shawn worked their magic & got me into a beautiful 2021 Altima. I couldnt be happier with their outstanding service ! They went far beyond our expectations. Thank you !

My salesman Robert V was amazing. I was working and he brought 2 of the vehicles I liked to my location. He went out of his way to make sure my schedule wasnt interrupted. He went above and beyond to make sure I got what I wanted. He wasnt pushy and made the experience seamless. He is the reason why i purchased from Razarri Nissan.

Salesman Robert V was amazing, and courteous! He came in on his day off to help us test drive two vehicles and supportive on the purchase process!

Maximilian Terriberry was the best associate Ive ever had to help me with my car services. Not only was he polite and understanding, Maximilian kept me informed every step of the way. He made the whole process comfortable and easy. A very big thank you is due.

Went in to get some transmission and differential oil. Good customer service.

I had my Nissan towed here on Tuesday and drove it home Thursday with no problem so far... as far as customer service I dealt with Max and he deserves 5 stars but I’ll let you know about my car after I’ve drove it a while 🙂

Nice place to go

Peter was extremely nice and very professional. Always updated me with any concerns and guided me to recommendations for maintaining my Nissan Armada.Thank you Peter

I did not have an appointment and had to do a walk-in. Max greeted us (my boyfriend and I) with a warm smile. Max got us in for an oil change. He told us it would be about 2hrs, since there were ppl ahead of us. Went home and left car, in less then 2hrs our car was done and ready. Max also let us know about other items we would need to get fix and that Razzari could help us out with these items too. Thanks Max and Razzari for doing a car inspection with oil change

It was a good experience but the fees / numbers could have been explained better . I was just told to sign, in the past I have had them explain them one fee at a time . And I was not happy that I didn’t get the Costco pricing but happy with the zero percent financing .

My car broke down and left me stranded in modesto. I got it towed to merced and Pete was so fast to make sure my car got taken car of. The car was stolen before it was in my name and there was quite a bit of damage done and Pete took car of all of it and did I mention how fast it got done? Finally, I had some financial issues and they held my car on their lot for a few days until I, a single mom, was able to come up with the funds to pay for the car.

After many issues leading up to this appointment like multiple calls to TRY to make an appointment and being told that they will call me back, but never did, this experience topped everything else off. I finally was able to make an appointment and this was only because after months of calling and trying to set something up I took the 40 minute trip to just set up an appointment. I was told it was going to be the whole day because it was window tinting and cilajet (5-6 hours), so I made arrangements to have someone pick me up who lived 30 minutes away. I was sent multiple emails about my appointment and I even called down to ask where I was suppose to go for the service that day. When I got there I was informed that their tint guy was not in, so I would have to drive back another day to get it done. At first I was not helped and told thats all that could happen. I was sent from service and parts, to the Nissan service, to the Nissan sales and none of the managers were there to talk to. After explaining my 5 months of problems to everyone and being handed off to someone else to repeat what I just said I was able to get a rental car. When I picked up my car it looked good, but then the guy joked about me not coming in the next time and complaining about how they lost my paperwork (which was another problem that prevented me from setting up an appointment sooner). Yes, Nissan lost my paperwork and I felt like I was being chastised for it. The car looked good, but the customer service here has convenience me to not go to Nissan for my car needs. I should not have to fight and make trips to the dealership to make sure I get what I already paid for or to be serviced.

Very good

Sales man was down to earth with pleasant attitude. Finance service was up front honest and was able to answer questions. We had a great haggle free experience! Thanks

They helped us out a lot. Just didnt receive the same services that I had in the past when taking our car into the Walnut Creek or Oakland Nissan. They always washed the outside and cleaned out the inside as well. They also told us for free what fluids needed more or changed and if we needed new wipers or tires, etc.I mean you can pay $30 to get your oil changed anywhere and they will do all those services. But pay over $2000 at Nissan and they only do the things you already know are wrong with the vehicle? Im not an expert thats why I took it in!But Pete was great he contacted me every step of the way and informed me of all costs. Not his fault that the dealership is lacking things that other Nissan places are doing.

Love the people their. They go beyond to help you maintain your vehicle. Warranty or insurance claim, they make it happen. Thank you.

Customer service is very friendly and helpful.

It was a good experience. Max, the service rep who helped me, did an outstanding job. He kept me up to date on my car and let me know of any changes or upcoming services that will be needed on my car.

Due to the times we are living, with COVID-19, I was skeptical about purchasing a car right now. However, Erik made the process very safe and easy. He drove hours to deliver the car. I appreciated that. Overall, it was a great experience and very satisfied with my purchase. I love it ! Happy to be a part of the Nissan community.

Anytime I go Jason is always extremely helpful! Pete also helped me during my visit and he was also very nice. They’re all very professional and they get the job done in a very timely manner. Thank you guys.

Went in for an oil change and maybe replace the batteryLeft with over $1,000.00 Bill and no new batteryWhat are you going to?

The Service representative is prompt and courteous. He was thorough in his explanations of worked performed.

Great help with answering all my questions. Wonderful experience fast and very helpful service thank you.

I took my nisson in on wed and was told that I would be updated and could most likely pick it up on Friday.Well it is now Friday at 7pm and Noone has emailed messaged or called me to let me know what is happening with my vehicle.I live alone and have no other means of transportation.How thoughtless of MrMax Terryberry to not even call me and let me know. I bet he is at home enjoying his weekend while I sit here with no means of transportation and no idea of when or how I might get my car back.Thank you sir for your thoughtlessness!!

Took my car to get a new transmission and they had my car ready the next day. They did an excellent job the only thing I wanted to see if they could have token a look at my breaks of my car because I have changed them like four times and they still keep squeaking it’s annoying

Pete was AMAZING! Thank you for the quick turnaround with getting my vehicle back on the road again, I will definitely be returning!

The lady who was helping me was rude and lazy. she did not want to do anythingto help me in my predicament. I ended up going to Chevrolet and told them my situation and they had no problems finding a resolution and I was able to drive off with a brand new truck.

My car broke down and was towed to Razzari Nissan. Pete Sandoval quickly took my info and car and made me feel like I was in good hands. He kept in contact with me to update me on the status of my car repair. It was a stressful situation but he went above and beyond to get me a local rental. Him and his team were professionals and I appreciate all they did.

Well, I have been to Razzari Nissan of Merced with my old Nissan and now my new one. I would recommend asking for Pete in the service department very friendly, courteous, and professional. Always had the answer or finds out what you need quickly. Pete gets ⭐⭐⭐⭐⭐.Thank you Pete and Razzari Nissan

Just got home from purchasing from Nissan Merced..Just wanna say what a GREAT EXPERIENCE that was..We started with Shawn SonguHe was GREAT..He did everything he could to make our deal work...so so helpful, kind and EXCELLENT customer service...And at the end..it really did.. EXCELLENT customer service they all had..Joseph Gonzalez also helped us..hes a keeper Nissan..he made us feel comfortable, he was kind, helpful..and then Fred helped us also..He sharpened his pencil to make the deal work for us all to be happy..GREAT JOBWhat a GREAT TEAM u all areWell be back for sureWith your above and beyond Excellent Customer ServiceThank you all so so very much...We hope you ALL get acknowledged,b andfand bonuses for your Excellency😊

Pete Sandoval thank you brother for all your help. Highly recommended 👌

When in for service very freandy had to wait for car very freandy poaple.

The best!!! I highly recommend Razzari Nissan! Shawn and Brandon are amazing and if you are looking for a vehicle this is the place to go!!!

David is amazing, he is very professional and extremely helpful. He is very knowledgeable and thank you David. I recommend Nissan of Razzari and their staff for excellent service. Thank you so much for all your help.

It was very good the advisor was really nice and took good care of me.

It was a great experience as a first time buyer a special thank you to Ivan and Mark for making a dream of mine come true! You guys are awesome. I recommend them 100%

Great sales people

Just bought a brand new car from here. The employees are friendly, professional and willing to work with your situation. Im absolutely in love with my new car and loved the customer service that I received! Thank you all for getting me the best deal possible!

We just purchased our new Nissan from here and love it!!! Ivan sold us our new vehicle and would recommend asking for him. He was great in answering all of our questions and never rushed or pushed us into buying a car. Thanks again Ivan. Highly recommend.

Had my sons car towed in. I told them to check the transmission, they said nothing was wrong. They told me to pick up the car and said it would not happen again. So we drove home and we broke down again. Another Nisson dealer they checked it out and found the transmission was bad.

Razzari - INSTEAD OF DELETING MY REVIEW, HOW ABOUT YOU ADDRESS THE ISSUE?#1 - when I purchased my car, I was charged an additional $300 for a bunch of anti theft stickers I NEVER asked for nor was it ever disclosed to me.#2 - I was sold a car that had numerous issues as it in an accident & then self repaired to keep the title clean by a previous owner. When I brought up the issue of how certain things needed to be replaced/repaired, they obliged to make the repairs. I was then directed to deal with the used car managers across the street, Sal and another guy. When I came to get the car from repair, there was a HUGE, fresh scratch on the driver side door. After the manger took the car and attempted to buff the scratch out, and still, the scratch was visible. I left the car with them overnight, and when the car was delivered by the sale manager (with 3 other sales people) the damage was not repaired. The online used car manager I was dealing with told me after much arguing that they dont paint used cars and was subsequently blown off.When I made a complaint with the BBB, the response of the sale manager was that I was acting extremely upset & that they offered to take the car and refund me with a usage fee taken out (which was also a complete lie). I had the car deep cleaned & found several condom wrappers AND and the PAYSTUB of a RAZZARI EMPLOYEE, whom I would assume was the previous owner - it was dated 6 moths before my purchase date.Which leads me to today - I also found out the car some other damage which I was told was the result of an accident. I was also told that if this dealership had properly done the safety inspection, that management and sales people should have known. Sal, the head manager told me to my face this car was purchased from an auction, when in fact that paystub I found (that I still have, btw) would say otherwise.I also found that that these professionals were also were making fun of me back at the office and were mocking a extremely personal medical condition I was suffering at the time. This business also thought it was funny that I was upset that my car was damaged while it was in their possession for repairs.Do yourself a favor - skip these guys - in fact, skip all of the Razzari dealerships and go somewhere else that is trustworthy. If this dealership will do this to a local family who has purchased numerous cars over the past 40 years, then imagine what they will do to anybody off the street.To date, Ive told at least 400+ people, My pictures of the damage on a previous post currently has 1.8k impressions and these people still have not done anything to make it right.GO SOMEWHERE ELSE WITH YOUR MONEY

Super friendly and knowledgeable staff.Everyone I came in contact with was superb.From the scheduling phone call to the actual service appointment.

I have been going to Nissan merced for 2 years. Awesome staff and my car is always well taken care of. Thank you 😊

It was really appreciable how they deal with me and understood my problems.. Car qualities are awesome and no one gonna regret buying from here. It was pleasure to be there. Thank you so much.

Thank you to Jay for helping me out and finding quick and effective solutions! He need a raise! That other guy with the tattoo was way to rude and threw my keys at Jay like he was an animal! He needs to get more customer service training! I appreciate mr. Jay!

Razzari Nissan has a team that gives friendly, professional service, and they operate in a way that shows you they want your business and want you to be satisfied. They will do all they can to work with your budget and make your purchase convenient for you. Their service department is equally pleasant to work with. I highly recommend doing business with this dealership.

Pete was very knowledgeable and answered all my questions/concerns about my car. I would definitely be coming back for any car services.

Great service from Pete. expected response. Pricey but a dealer so get what you pay for.

The employees were very welcoming and very polite. Erik Bustillos was helpful and an absolute delight to work with. He answered all of our questions and did his best to accommodate our needs. He made the experience less stressful and I would highly recommend him.

The representative was courteous and was able to get my work order filled out in a timely manner

As far as service goes -- they were outstanding. They were willing to look at my car after the Service Center was formally closed on Friday to check and make sure my wheel was in order. If I had had to leave it until Monday, it would have severely hampered my vacation. Luckily, it was a false alarm. But I wouldnt have known that if they werent willing to take the time after 5 p.m. to check it out. Thanks again.

Do not buy a used car from here. Cannot comment on new car experience. They mansplained everything. So demeaning. Forgot to have me sign paperwork. LIED about communication, FYI I (the lowly wife) work full time, dont say you made appointments with me during the day when there is no way I would make that appointment! Its been almost FOUR MONTHS we still have not received the tags or registration for our car. Horrible, if I could get an attorney and return the car I would. We specifically asked them if the transmission had been serviced, salesman said yes. ANOTHER LIE. My husband flushed the fluid and its brown. They were supposed to detail it, there are fingerprints on the inside of the roof of my car. RUN!! GO ANYWHERE ELSE!

Everyone was nice and helpful and the service department got me in and out in no time. The Recalled part for my Leaf was in stock and everything went smoothly!

Max was very helpful and answered all of my questions I had about my Nissan !

The service department team was quick and processed my vehicle speedily. I was glad I did make it since my car needed a new battery.

Worst service experience up to date. Took our 2014 Nissa Pathfinder for service and we keep getting the run around. That they are waiting on warranty paperwork it has been 5 days and havent got a call regarding the status of the paperwork. Why offer warranty and then give the run around when it is time to cover it.

Our experience at Razzari Nissan - Merced was amazing! We had no choice but to look for a new car since ours had broken down. They made the stress of it all be put to ease, they answered all our questions, they didnt make us feel pressured into anything and definitely had exceptional customer service from Brandon and Philip. We will definitely be recommending Razzari Nissan - Merced!

Perfect customer service I have bought 3 cars the past year and always have had the best deal given to me. If you are interested in buying a car dont hesitate and come in to buy a car for a fantastic deal. Ask for Eric he was the one that help me get the best deal possible and will help you out.

Best car buying experience I’ve ever had. every staff member I’ve spoken with has been really friendly. The Bells would like to give a special thanks to Phillip and Allan you guys are amazing thank you for being patient and answering all my questions and going above and beyond with your customer service

I recently purchased my car at Razzari Nissan and was very pleased with the staff. Brandon Reyes was a great salesman who helped me with the process of getting the car of my dreams. I got my car and was very very happy. None of the salesmen complained even though we were there past the closing time. I really recommend Razzari Nissan due to great service wheather youre wanting to buy a used or new car, they are willing to help in any way to satisfy their customers.

I recently purchased my car at Razzari Nissan plaza and was very pleased with the staff. They made me feel welcome and comfortable specially Brandon Reyes. He was a kind and great salesman who helped me through the process of purchasing my vehicle. I got my car and was very happy. I recommend Razzari Nissan due to great service wheather youre wanting to buy a used or new car, they are willing to help in any way to satisfy their customers.

The entire service staff were friendly, appeared knowledgable, checked me in quickly and performed the recall service within the estimated timeframe. As I waited I was offered refreshments. The service area was very clean and comfortable. I will return for my next service.