I went online to research trying to find a car repair service that I could possibly trust. I was fortunate to come across KLM Auto Repair with Luis as the man to go to if you have any car repair needs. At last, I found a mechanic that was trustworthy, reliable, professional and had a great attitude. He treats his customers with respect and does not overcharge on services. I highly recommend Luis and KLM Auto Repair Center!
Thank you KLM for being an excellent Auto repair shop in my neighborhood in Marietta.My brakes was in bad condition and KLM repaired my back brakes for me and I don’t hear the noises anymore. Thanks KLM you are Awesome.
I have been bringing ALL my vehicles to KLM over 10 plus years since I discovered them when they were on Mableton parkway. The service I receive every time I go. Is ALWAYS top notch service. Not only before service is done you can feel totally confident with the information given about your vehicles repairs. Also they look for the best price for parts, and repairs for your vehicle with their service guarantee. All the staff at the shop are very friendly, honest, and once you step into the door you become family. Im so impressed with the service I get. I have dropped by the shop multiple times just to bring the staff a surprise breakfast or lunch. If you have money to do that after paying for a repair. You know its a GREAT business. 👍
I been going to this shop for over 7 years !! They never let me down always professional and mechanics does a great job !! I recommend co workers and friends and family Great place to get your car serviced without any hidden fees and runarounds
It is never fun when you need a vehicle repaired. At least Luis and his team made it easy to deal with. I really loved getting a text with a link to the inspection report so I had a chance to review it before discussing repairs. Awesome place and I would definitely use them again.
I love KLM Auto. When you find an extremely knowledgeable mechanic like Luis and his team, you hold on to them for dear life. They have serviced my cars including the two Mercedes we owned previously for nearly a decade. They’re honest, quick, responsive and very reasonably priced. I consider Luis an extension of my family now, that’s how much he’s proven trustworthy!
I’ve been coming for 7 years and won’t go anywhere else. Louis and the team take good care of my car every time. Very communicable, break things down for me to understand, open, and they make sure I’m good. I appreciate their service. They are my fam now!
Even though my warranty company took forever KLM was very prompt in communicating with me. My car rides so good! They have all my future buisness!!
Let me tell you something, Luis and his team are ANGELS. As a young female I’m used to having to “prove” myself and my knowledge about my car. I went in with my guard up ready to prove myself and time after time again I’ve been respected. It’s honestly something that continues to catch me off guard when I go in. The knowledge, quality, and professionalism displayed here is top notch. The front desk assistant is the SWEETEST, so that’s an added bonus. They are crazy affordable, they work fast, and they even washed my car for me. Tell me where you find that type of service. Anyways I will forever take my cars here, no one else I rather put my trust in for mechanics. Thank you KLM ❤️
Eddie T6/29/20215This is the place to take your vehicle for repairs,,I have dealt with them twice now and both times have been extremely satisfied There knowledge on cars and trucks is exceptional and they are very courteous to there customers and they don’t try to haggle you into getting this fixed or that when not needed like most places do I would give them 100 stars if the review would let me,, they even check up on you after to see if everything is good 👍 So a big shout out and thank you guys for a job well done and I have recommended a customer to you several months ago and I tell others your the go to place 😎
Luis and his team were so friendly and welcoming, as this was my first time visiting. They stay busy but still make sure to receive you I’m a timely fashion regardless of how booked they are. I’m very happy to have made the owners acquaintance and will be back for future maintenance needs.
At KLM I get a detailed explanation of what my issue is and upfront fair pricing. On my last trip there, they were able to quickly diagnose an issue with my wife’s car regarding her check engine light and sputtering on start up. They fixed the car and even had it cleaned when I picked it up. A couple of days later Luis followed up to see how things were going. Just top notch professionalism and it’s why I have been coming to Luis and KLM for years.
This is the place you should go to for ALL your vehicle needs. The customer service is exemplary! I was able to see this in person during my last visit. There was a customer that was not satisfied with the price of the work that had been completed. Im not sure how because they make sure to give you all prices up front BEFORE they work on your vehicle. So basically she was just trying not to pay the quoted price, which is very sad. But Luis stepped up to the plate and spoke to her and made sure the customer was satisfied. The customer is NOT always right!! All the staff are knowledgeable and explain any issues in great detail and dont deserve to be shortchanged.
I was very impressed by the service at KLM Auto Center. I was advised of the process as well as the additional items that they would check as well. Pricing was very reasonable and I was advised on a few other things that would possibly have to be repaired but there was no pressure given as in like other repair facilities. I will definitely be returning!!!
Always great service from this place, I have been here several times now with different types of problems with my car and they are always happy to help and they are cooperative to your wishes. I needed my car earlier than what we agreed on and I called them and asked how long it would take, and they said longer than what I had time for, I, therefore, explained my situation and my car was ready 15 minutes later! I have recommended all my friends with car trouble to go to this place.
I visited KLM Auto Center for an issue I was having with my tire. Even as a walk-in customer, the owner helped me right away, which I really appreciated. Within just an hour, they figured out what the issue was with my tire and completely fixed my car, and I am very pleased with the way that it is running now. I really enjoyed my overall experience at KLM - the service is super quick and efficient, the quality of the work is very satisfactory, the pricing is very competitive, and most importantly, the customer service is outstanding - the owner and the staff are all super nice and helpful. I would definitely recommend this shop to anyone who needs a car repair or tune up, and I am making this place my go-to auto shop from now on!
Such a pleasant & Awesome experience at KLM I came in for a tune up on my Kia Rio I was told my car would be ready today around 3:30 it was done 1hr earlier. My car had several engine codes but no worries here they were professional knowledgeable and super friendly and eager to get me back on the road. The customer service was refreshing very polite and informative I even got a hug from one of the mechanics they were also very affordable which I appreciate because cars and maintenance can get really pricey.I NEVER leave reviews but my experience was so good that I felt the need to review here on google and Yelp. Thank you gentlemen for your service I will be back for all of my maintenance work including oil changes and I will tell all of my friends to come as well.
Was referred here and service was AMAZING! Very speedy and fixed my A/C and engine rattling noise. Picked up my car today and now a loyal customer!!
I have been a long time customer for over 10 years and they have always been consistent with service and their quality! My most recent service was an issue with finding a part for my car and Luis was thorough in checking for that particular part. Once it was shipped, they got right to it and had my car back in a day. The service was quick and efficient! Plus Luis is a car enthusiast and very knowledgeable about every car Ive brought to his shop!
I particularly like the attention to detail, and the follow up is much appreciated. I’ve been taking my vehicles to Luis for years and will continue to because KLM treats your vehicle like it was their own. Thank you.
First I’ll start by saying KLM is the best auto shop I have been to. Since moving to Atlanta from Chicago I’ve been bouncing around from shop to shop. A lot of shops aren’t honest, they will try to beat & cheat you on prices & anything else they can do to get your money. Luis & the KLM team have been awesome since day one which was probably going on two years now. My recent experience was amazing. My 2005 Kia Rio needed some major work done. It took some time getting my parts, but that was on me & no fault to KLM. However, I appreciate how patient they were waiting for me to find parts.Once my car was ready to be picked up, I immediately notice the KLM team had fixed my front bumper that had been hanging on by tape, glue, thread & anything else I could possibly hold it up with. My car was fixed completely & they went over & beyond to fix my bumper. Thank you all again for your great work!
They were able to get me in quickly and seen the same day. Very friendly and helpful.
Wow!! Can I just say what a blessing these guys were!We have been looking for a used, dependable first time vehicle for our college bound daughter. I drove over an hour away to test drive a 2010 Honda Civic at a dealership in the area. I have been doing tons of research on my own and this was the first vehicle that seemed like a potential purchase. I negotiated the out the door price with the dealership and when my first choice for a PPI wasnt confirmed, I looked online for mechanics in the area with outstandingreviews. The first one was unavailable until the following week, second one was busy and had to call me back, then I called KLM.They said they could do a PPI if I came right away with the vehicle.Clean waiting area, courteous staff, and we were able to enjoy our pizza delivery lunch while we waited.It took about 2.5 hours but that was well worth it because Gus took the time to show me parts and explain normal wear and tear on this vehicle along with unfortunately the headache/nightmare that could have occurred if we had not taken it to them for a PPI. Well worth the cost of a PPI because these guys were super thorough and even printed out line by line repairs with estimates. Carly was super kind as well when it was time to check out.Bottom line- the $130 I spent for the inspection was worth avoiding the $4,300 in repairs (majority were safety concerns and needed to be performed immediately) that we might have had to pay on top of the purchase price for the vehicle from the dealership.Needless to say, we passed on the vehicle (and this dealership for any other considerations) and I drove 85 mins home thanking God for guiding me to KLM.Too bad we live south of the airport, otherwise they would be my new go to for all our vehicles.
As always, very satisfied with their service. Great customer service on a personal level. I called the office that morning concerning an issue with my car and was told to bring it on in. I was in and out in no time. Problem solved. They are very committed in the work they do. Very reliable. The absolute best in the business!
I’ve been using KLM for the last 3 years and I have NEVER had a bad experience! The moment you walk in the door you feel like you’re family! Going to a car mechanic is always terrifying especially if you’re like me and have ZERO knowledge about what’s going on. Luis explains what the issues are and fixes it in a timely manner. I used to live in Marietta and moved to Acworth and will continue to use Luis & KLM for any issues that may arise with my car! Highly recommend!
Top notch, little pricey but definitely worth it. Will be returning when the job is too much for my driveway!
Searched around for a shop that does alignment/tire balances in the area, and came across great reviews for KLM. After taking my car myself, I have to echo that I was super impressed with the value, professionalism, and knowledge these guys have. Best part is that sales didn’t try to pitch additional products for something I didn’t need. Will be coming back for other maintenance!
Very kind, trusting and treated us like family. Would definitely go back!
Great service as usual from Louis and his staff. Been using KLM for my Mercedes E-350 for some years now and I see a continual improvement in the shop and service. Highly recommend.
Im new to the area and my check engine light was on. I looked for auto repair mechanics online. Looked at a lot of reviews and KLM Auto Center consistently had good reviews. I contacted KLM and they were able to diagnose the issue and get my repair done quickly. The cost of repair was more than fair for the work that was done. I checked the average cost of the repair on several sites and KLM was actually cheaper. I would definitely recommend KLM.
It is unfortunate that it took so long for me to discover KLM; I could have saved myself plenty of money and effort. I went in expecting the worse when my transmission died. Everybody I interacted with in person and over the phone were incredibly helpful and proactive. Louis especially stood out. He worked with me on the timeline to pick up my car. When I went to pay for the repairs, it ended up being lower than my quote, and they didnt even mention that they had saved me some money. I have other work that needs to be done, but they didnt pressure me into letting them do the work right now. I will however, be returning to them with my next paycheck because I cannot believe that anyone else will be able to do a cheaper, better, or more professional job than them. Go somewhere else if you like hastles or you hate money.
KLM did a pre-purchase inspection on a car I was thinking about buying. While it looked great from the outside, it had a list of problems that would’ve cost me thousands to get fixed. They were quick, courteous, & professional! Will definitely be back.
A true hidden surprise gem that you may pass along on South Cobb Drive, but was luckily recommended to me and they continue to offer the best prices, service and quality. The owner, Luis is personable, funny and about his customers. I never trusted mechanics and always took my cars to the dealerships or third party affiliates, but they are transparent and wouldn’t go anywhere else for my three cars and repairs.
KLM has been servicing my 2009 Honda Accord for over 5 yrs. I initial had my emission test done & became a customer from that srvc. I trust the exceptional mechanics will all of my repairs now. They go above & beyond! Were like family now!!!
Dropped my car off to have the starter replaced. Not only did they fix my car it was done in a timely manner. They informed me of everything going on with my car at all times and even washed it before I picked it up. If you dont have a mechanic I highly recommend KLM auto.
I brought my car to Luis for a check engine light, and the car feeling like it was slipping out of gear ... Luis found my car was leaking transmission fluid. He quickly identified the problem, cleaned the engine, gave me transmission fluid as I was almost out from the leak, and then gave me a quote for repair. I did not use his service for the repair bc I had a lower quote at another auto place. However I wish I had used Luis as I felt he truly cared about his customers and their safety. He went over the top and even checked in to make sure my car had been repaired and was safe. If my car has any further problems I would gladly use his shop as I feel he is trustworthy, passionate about his job, and truly cares about his customers
If you are looking for quality and great customer service, they got you. I’ve had to take my car to KLM for different things over the last few months and each time they serviced my car I was very pleased and my car rides like new!
Super quick and courteous.. best deal I found. Located right between Marietta-east cobb area and Smyrna by Dobbins. Also gave me great tip to go to Kroger to renew registration! I had no idea. I dont know his name but the guy was very nice
Very unprofessional and very very very much so scammers.... told me different prices every time I called..... still didn’t fix the problem... avoid this shop at all cost!
When looking for a newer used car, I took it to Luis to get pre inspected. It was an incredible experience and he pointed out some things that gave me a lot of negotiating power. I highly recommend these guys. Luis was super kind and a really funny guy. They were willing to wait for me even though I was running late and it was the end of the day. I will come back here everytime for a pre-purchase inspection and will come here for repairs. Carly was super nice and efficient. She had a consistent smile on her face which is awesome!
My first time using KLM, and I will be back. They completed the work, in a timely way and even handed me an invoice for less than the estimate. First class all the way.
My experience was great very friendly and helpful.
I had some issues with rattling and vibration in the engine compartment and had already had another shop check my vehicle. After performing an inspection, and a test drive, to diagnose the problem, I was told there was nothing wrong. Of course I still had the issue after paying that shop for diagnostics. Then, I found KLM!!! These guys were able to diagnose the issue in a matter of hours, give me an estimate on the repairs, and finished the work ahead of schedule!! They saved me from having to rent a car for a planned road trip and my car is running solid as the day I drove it off the lot when I bought it. THANKS KLM!!! I will definitely make you my first call whenever I need service work on my car in the future!!!
Excellent service by respectable professionals. Thank you for servicing my car.
Luis was so friendly & professional. He gave me status updates the entire time as well as cost estimates while my suv was being repaired.The prices are reasonable, think I just found my new mechanic goodbye dealership only maintenance & repairs .I appreciate the entire team Thanks for cleaning my vehicle after
I have told four friends that have Jeeps if they have anything wrong KLM will do it right and take good care.
The Service: I took my car in for an alternator issue (under warranty) and they did an extension check and found an additional problem that would have cost me $2500 in the months to come. Both issues were repaired in a timely manner and I paid just one deductible. The Staff: Luis was knowledgeable and pretty cool, it felt like I was dealing with a friend. Kudos to KLM Auto Center, I will definitely recommend this place.
Luis and his staff were very professional and friendly! He kept me informed every step of the way. I would recommend them to anyone in need of repairs.
Such kind and genuine people. I came here after having a bad experience with another auto shop, and Ill never use another place again. They tell you how it is, and dont try to up sell you. Thank you for being so kind!
Exhaust control station is quick, friendly and low price ($15). My preferred place on South Cobb Drive!
AWESOME work as well as customer service. They explain all services done and completed. Luis was SUPERB. I will definitely get future service done here.
Wonderful quick service! I got my AC replaced and it was done in a day the wind is blowing my hair is flowing. I am sooo happy with the service and turn around time at a reasonable price because they also accept Car Shield for repairs. I will return if I ever need service again. Thank you!
Always excellent customer service and performs superb maintenance to all my vehicles. Will never take my vehicles to another shop!!!!
Super good professional service. Way better value than a competitors quote.
Service was excellent. Worker was really friendly!
For several years, Ive been bringing my car to KLM for repairs and general maintenance. The owner and mechanics are courteous, professional and provide excellent service.
Great people work there, friendly, good service.
We recently moved to the area and chose your service center based on reviews - we are glad we did! Outstanding customer service. Thorough service to our vehicle and fair prices. We would definitely recommend you to anyone looking for a reliable service/repair shop. Thank you!
Great service clean professional answer all my questions and test drove with me before payment
Thank you Luis I really appreciate all your help!!!
All I can say is WOW! Ive finally found a repair shop thats going to be MY repair shop from now on. Luis and his staff at KLM Auto Center are amazing. They are so friendly, prompt, professional, and accommodating. Not to mention very reasonable. Had my Maxima towed in on Tuesday around noon for a bad water pump that leaked coolant into the oil (dreaded milkshake sludge) and it was done early in the day Wednesday. Luis called me and let me know how everything went and also asked for permission before flushing the engine of all of that sludge and refilling coolant along with engine oil plus new filter. They even allowed me to keep the car there until I got paid on Friday at no extra charge or fuss. And... they answer the phone people. It still boggles my mind how businesses expect to be a business while not answering the phone or calling back. But anyway, you have to use KLM for all of your vehicle needs because you will not regret it. Many thanks to you again KLM!!
Had lots of problems with it mechanical issues now cable and its still leaking oil,
Fast, friendly service with a smile. I appreciate that everyone was wearing a mask as well.
They were very professional and are very fair with pricing! They will not do unnecessary maintenance which is rare to find! Very highly recommend.
We needed a tune-up done on short notice for a family vacation. They met the time frame and price quoted in exemplary fashion. They even impressed my wife! I have already recommended them to others. In short, they did what was asked with no drama. Good folks! Call them for peace of mind. Then call them again for the next repair. We will.
I’m not the one to trust anybody when it comes to mechanic work but KLM did a great job with my water pump fair prices and good work you can’t beat that will continue to take my cars to them for now on thank you for y’all work
They are very courteous nice people. Hospitality is awesome. Fix your car good and will try to help you out as much as they can. Take my car there all the time. Great Service!
KLM did a great inspection on a used car we wanted to buy. Great service, very friendly.
I work long hours during the week days so I had to bring my car in on a Saturday. I met with the receptionist Carly at the shop. She was knowledgeable and customer friendly. Later I spoke with Luis on the phone and he gave me an analysis of my car issues. I appreciated that he explained the issue in a simple way even though the repair required an holistic approach. He advised me what repairs needed to be done and why. He also explained what was a priority and why. He corrected the issue that was the top priority and got me back on the road. Even though he was gone when I arrived to pick up my vehicle, he left a detailed list of the repairs that needed to be done in order of priority. I appreciated his time and effort. I will continue to utilize his business.
I would highly recommend KLM Auto Center to any of my friends or family. Super friendly and helpful service delivered before it was expected. Luis (not sure of the spelling) and Carly were awesome.
From now on Im going to KLM. Nice clean lobby .Professional mechanics. Really nice guys I highly recommend them. I was in and out in no time for my spark plug change. *****
Very good customer service. Honest. Great communication. Will use again.
Stopped by for an emissions test based on the stellar reviews. Hamid performed the services and was great. Ill be back next year and Id also recommend KLM to others for emissions.
I have had to come to this place two times in the last year or two and both times I was very impressed with their customer service and their work. They dont rip you off and they communicate everything to you in a way that doesnt make you feel dumb. Luis is incredibly helpful and very friendly. This extends to everybody else that I came in contact with during my visits there. I would highly recommend this place if you want quality work done on your car.
I was in and out with no delays. No hassle. Ive been getting my inspections done here for a couple of year now. I recommend this place to everyone.
I have been a loyal customer for over 5 years... Exemplary customer service... while maintaining such a quality work ethic... superior service when compared to any other car care center Ive ever been to... not only do they service the needs of my vehicles, they do quality repairs and fix the problem keeping my vehicles maintenance up to standard and performing at the highest level... I totally and unequivocally recommend bringing your vehicle to KLM AUTO CENTER itll be a great experience in comparison to any other car care facility... Thank you to Luis and the whole staff at KLM you guys are great!
Finding an honest auto mechanic, is more difficult than finding a unicorn, yet rest assured, you have found one with KLM!This team of mechanics, led by the shop owner, Luis is incredible. This team has worked on my cars for more than 7 years and the experience is always a joy.Luis has always communicated honestly with me, he has never recommended any unnecessary work, their work is excellent and the pricing for his services has always been very fair.I have referred many friends to KLM because I understand how difficult it is to find an excellent auto mechanic, with strong, professional work ethics, who care about their customers. If you are looking for the same, visit KLM, you will not be disappointed.
These guys are absolutely fantastic. Super thorough pre-purchase used car inspection; turned it inside & out, finding enough in writing to discount $500 off purchase price. And they’re animal lovers! Wish they existed in Birmingham, AL, or they’d be my new mechanics. Thanks again, guys & gal!
I love Luis and the staff here they’ve been taking care of my cars for over 10 years and I’ve never had to return for the same thing except for regular oil changes and tune ups! I call them my “Car Docters”! From purchasing excellent used cars to the upgrade and maintenance of my cars I will always trust KLM who have been apart of our community for over a decade!
These people put on a good front! Smile in your face when they are really crooks. Took my car for a minor job and they attempted to overcharge me for the simple installation of a actuator. If you don’t want to get scammed DO NOT GO HERE!
Great service. Honest.
Luis and the entire team was amazing. Replaced my engine for the best price and did it quickly and efficiently. Answered all my questions and even did post-work. Don’t go anywhere else with your vehicle!
I always frequent KLM auto and the service is always amazing !! The staff is very knowledgeable and helpful in recommending the correct service needed for my car. I will definitely recommend this business to my family and friends.
From the beginning I knew I was in good hands when I brought my Land Rover in. I had significant damage from an accident and they were able to handle everything needed and gave me honest feedback and value. I will continue to bring my cars back to KLM in the future for any service needed.
Im in a very melancholy mood I recently experienced a young death in my family. the manager there or the person at the desk is very polite he explained a lot of details to me and said the time that it would be taken so I decided to stay and I had a seat in less than a couple minutes going by my car was pulled in fully serviced in my transmission and then also they came to discuss details of the wear and tear on my vehicle which I did not know I was glad of the prices and my car runs good Im so grateful that I was recommended to them so I will also recommend others thank you for your quick service at detail work cheers Miss Barbara
First time visiting KLM Auto and was pleased with the service I received. I definitely will be back for any maintenance needed on my Jeep.
They have a very friendly and wonderful staff and I was in and out!
KLM Went above and beyond. Quality and honest service is worth spending the money, especially when you have a warranty and honest technicians. The owner is communicative, hands on, and transparent. I’m Definitely referring others that need a good quality shop .
I will keep coming back! And they make you feel SAFE.. Clean and fast service! Highly recommended. They got all the snacks too!
Each time I use KLM, they impress me with consistent, fair, honest, excellent work. Ive had full brake work, tune Ups, oil change... These folks are the best. You wont find better mechanics, they are patient and fully explained their work. Their work is top notch and I recommend all my friends to call Luis to schedule work. They are kind of tricky to find if you are coming from the north, so trust your google map.
From the Service Advisors to the Service managers, these guys are great! Awesome and knowledgeable technicians and wonderful atmosphere. If you havent been, I suggest you go ask for Luis! Thanks for all the help guys, I will be bringing my 2010 vehicle to you guys no matter where I am at I the metro area.
My car is older; I have always taken it to the dealership for repair and I have no desire to purchase a new one at this time. KLM was recommended to me by a friend. They took great care in determining what was wrong with my vehicle and not just going by what “google search” diagnostics recommended. I like the fact they were willing to talk And listen to me, a woman, and not just take my money. I am in need of new shocks, so I will definitely will be returning. FindOmg someone to trust with your baby and your wallet is challenging, but KLM is working in the right direction for me.
Had an unexpected issue with my brakes which is never fun for the wallet! They worked with me and helped me figure out what was necessary now and what I could wait on, while also trying to get me the most affordable deal! Oh! They also do a courtesy drive back to your home if your within 5 miles!
They’ve been such a huge help keeping my 21 y/o car running great for a reasonable price!I recommend them most highly!
Went there for emissions. Quick and efficient. Ill be back.
I would highly recommend KLM for auto repairs. Luis was professional, timely and clear with communication and made this repair easier to deal with. Will definitely be back!
Great experience! Very accommodating! I am a new loyal customer. Very pleased with the communication and overall experience.
Great guys. They are quick and very reasonably priced. I would highly recommend them and will defiantly be back!
Luis and Carly. Wow, where do i begin.. They are the most wonderful people to deal with. After calling them and explaining that I need to have a car inspect befor purchasing. They went above and beyond to contact the dealership for pick up. I called them like 5 times to update me and yet no frustration. Honest and caring, I wish theyre here in texas so I can buy them lunch as a token of my appreciation. Thank you again Carly and Luis.Ethan