I had a wonderful experience today with Mr. Marcus Johnson. He was very knowledgeable, professional and helpful, while I test drove a vehicle. I would highly recommend him to anyone interested in shopping at this dealership!

Several years back, I purchased a CPO 2017 GLS 450 from this dealership for my wife, as a anniversary present. We knew that we were at the right dealership, based on the approach and professionalism exhibited by our salesman, Mr. Marcus Johnson. His product knowledge, salesmanship and ability to communicate sold us on buying a GLS 450, even though the exact match, based on our criteria, was not in their inventory. Months went by and Mr. Johnson would keep in touch when new inventory came in. After multiple recommendation from new arrivals, six months later the exact vehicle came in and we went in for a demo. After the demo and serious negotiation, we purchased the car. Also, Mr. Johnson followed through with making sure that we were satisfied with the purchase. A few minor service issues were necessary and he was instrumental in the correction. My wife loves the car and she lets me drive it sometimes. Mr. Johnson is an asset to this dealership and we appreciate him working with us to make our purchase a pleasant experience.He would be our choice to sell us another Mercedes.

We purchased a Mercedes AMG G63 from Jackson Mercedes Benz.Marcus Simpson our salesperson made our purchase a wonderful experience.Marcus is very knowledgeable, professional & such a pleasure to work with. He definitely deserves 5 stars!!James Ayers finished the financial side and handled closing efficiency very quickly.Thank you Jackson Mercedes Benz of Macon GA.we will be back for our next Mercedes.Your dealership made our drive from Missouri worth the trip!!!

We had a great experience buying from Kevin Lewis at Jackson Automotive. He was very helpful and professional. 5 stars!

It is extremely rare for me to give a review, but the service I received from Jackson Automotive Group was nothing short of amazing. I purchased a CPO E300 4matic with amazingly low miles! My dream team Kevin (New Car sales), Jordan(Sales Mgr), and James (finance) ensured I nit only received the best deal but gave me 5 star treatment. My future purchase will be with them, it was worth the hour drive.

Mr. Marcus Johnson, sales representative, was very professional and proficiency. Mr. Johnson kept in contact with me all the way to the end. He made sure that I understood everything that was going on and he walked me through it all. He also made sure I was happy with my purchase.

Great customer service, they help you with all of you automotive needs.

Best place in Ga to buy and serviceNice carsMarcus Johnson is my guyBeen doing biz with this dealershipFor a long time

I recently purchased a truck from Jackson Automotive. I had the privilege of working with Richard Lowry and Marcus Johnson, they both really took care of me and I couldnt have asked for any better service. I recommend them and the dealership

Purchased a 2018 Nissan Sentra from this dealership on last Saturday Oct 9th. Over the weekend( less than 7 days later), I went out to start the vehicle for the second time since making the purchase and the vehicle would not start. I jumped it off, drove it around for an hour, and after shutting it off, it once again did not start. Considering that this was a $16,000 purchase made just a week ago, even though I did not purchase the extended warranty offered, I would have expected a reputable company such as this that says they pride themselves on customer service, to do the right thing and take care of the issue. However, much to my surprise after reaching back out to my salesman (out of respect to him, I will not mention his name) I was extremely disappointed. Not only did he ignore /did not respond to my initial text, I ended up calling him 5 hours later and he basically agreed that it sounded like the battery and offered no further assistance. Somehow in less than seven days, he went from being extremely professional and providing excellent customer service to being somewhat short and dismissive when it came to this issue. At this point, I’m not asking nor am I expecting anything from the dealerships, just want to make the public aware of what they should/can expect from this organization if you choose to deal with them. Excellent customer on the front end...........but once you make that purchase, you should expect to be disappointed and not expect a whole lot from them in the event that you have an issue.....even if it’s just 7 days later. If the company would not offer to address an issue as simple as this that was clearly pre-existing, I can only imagine what else they are choosing to overlook. Just something to consider prior to spending your hard earned money with this organization . Have a nice day!

Great place and great people. Made the car buying experience not so painful!

They sold me a Mercedes Benz from online. The pictures shown online didn’t show a crack in the windshield that was repaired. Once I got it delivered to me I didn’t see it until the first time I drove the car. I called the dealer (Volkswagen of Macon) and they told me to get it repaired at their cost. I brought the car to a glass shop and they told me that it had been repaired already. I called the dealer back saying that they sold me a car that had a repaired windshield and that I wouldn’t have bought this one had I known it had a repaired windshield. There are many other dealers with the same car online. I won’t be happy until they replace the windshield. We’ll see what they do, but I have a feeling that nothing will be done about the selling me a car that had damage and wasn’t disclosed. Sounds like a bait and switch to me.

We bought a car with Randall, who was incredibly responsive and professional. Very transparent process and low pressure. Randall listed to us and what we wanted. He didnt try to push inventory on us or pressure us into buying a car or additional features that we didnt want. Very differentiated experience compared to other dealers in the Greater Atlanta area.

My experience this weekend with Jackson Mercedes was great. My sales person was Hannah and she was very knowledgeable, professional a pleasure to work with. I bought a car from them and the whole experience was great. I will definitely be a repeat customer.

Jamari Troutman is your go to Guy, hes Honest and Professional, he got me in a car the same day, everything was a breeze. Service Lady Beth is the absolutely best, I would only recommend her.

Was connected with car salesman RICHARD LOWREY at Jackson AutomotiveHorrible customer service, gave us a hard time with doing paperwork, didn’t care to do a follow up, had to reach out to him to get updates .. Delivered the car to us with DEAD KEY FOBS.As a customer, We felt like we were bugging himIf you are searching for a car, PLEASE Don’t use RICHARD LOWRY. Your car buying experience would not be great .

This is absolutely a great dealership if you are in the market for a BMW or Benz definitely prioritize checking with Jackson Automotive Group! They have a huge selection on site, new and certified pre-owned. What more could one ask for?

Had my benz serviced Adam took good care of me and my R350.

They seriously need to get a handle on the mechanics. They are getting kickbacks from the sales associates to convince people coming in to trade there cars in. The scam they run operates like this. They tell you that something major is wrong with your car and that you need to trade it in. That it will cost anywhere between 3500 and 5500 to fix. The mechanic refers you to a sales associate Friend that can help you into a new or used car and work on a trade in. Reality is car has small minor issue and they want you to trade in the car for well under kelly blue book because you believe your car is broken. They pressure you with a diagnostic fee charge. The reality is you go to another mechanic or specialist shop they inform you it is minor about 100 part. This scam has happen to me twice at Jackson’s Mercedes and Volkswagen dealer.

Went into Jackson Mercedes today and as always Mr.Marcus Johnson goes out of his way to take care of me.He really care about his customers. Thats means a lot.

Great salespeople! I personally had Dalton Blume and he was an absolute treat!

Good customer service in partsGood experienceThx

Email I sent to the GM of Mercedes & President of Jackson Automotive GroupGood afternoon Ken Grinstead & Jimmy JacksonIm writing this email to express just how deeply I regret walking into the Macon Mercedes dealership. My wife and I visited this location and walked in past the receptionist, the sales managers, and two salesmen who were in their offices and no one said a word. Additionally, three salesmen walked across the showroom floor where we were standing and also didnt say a word.We were the only customers in the building and every single person in the dealership looked at us and blatantly ignored us. We came in specifically to purchase the 2017 s63 and after spending approximately 6-7 minutes standing around being ignored and waiting to be acknowledged, I decided to ask to speak to the manager of the dealership. After a brief internet search, I realized that I did not speak with the GM, I spoke with a man by the name of Jordan Stewart. In hindsight, I dont appreciate being deceived by Mr. Stewart. I made it clear that I needed to speak with the manager of the dealership and he decided to be dismissive and speak over me as I expressed my discomfort. I asked him if it was customary not to approach clients and he responded with a slew of excuses for his unprofessional sales team. Shaun Ward sat right next to him, listened to the entire interaction, and didnt even stand up out of his seat to acknowledge my presence. It is my understanding that these two young men are your sales managers, but judging from my encounter with them yesterday, they seem to be lacking the ability to navigate through the elementary concept of customer relations.This experience was extremely disheartening to me as a person who has previously serviced my 2016 s550 coupe at this dealership. This is not my first bad experience here and I still returned despite that. When I brought my s550 to have it serviced, my paint was in perfect condition. I got it corrected and ceramic coated exactly 3 days prior to my service and had not touched the car between servicing it at this dealership and getting it corrected. The service department left significant swirling in my perfect paint job during my curtesy wash. I couldnt believe that such an expensive car was handled so carelessly. I went back and forth with Rusty via email where he did not take accountability for the flat-out negligent mishandling of my car and I eventually decided to take it as a lesson learned, an expensive lesson learned.I was recently t-boned and my car was totaled out so I was hoping to replace it today. I was ignored purely because of preconceived ideas about my intent to purchase and the amount of money that I have to spend. Ive worked hard to afford myself luxuries in life and to come here and be treated like I dont have a penny to my name was disturbing. No one even bothered to simply unlock the car that I was so clearly interested in until after I approached the sales manager. I was treated like I wasnt even worth approaching. I just wanted to bring this to your attention today because it doesnt cost any time or effort for your salesmen to maintain a certain level of professionalism and I feel like I have been constantly mistreated by this establishment. These young men seem to be lacking leadership and obviously dont possess the initiative to correct themselves. The sales manager didnt even bother to apologize and that spoke volumes to his integrity and his ability to hold his sales team accountable. I was going to purchase a 100 thousand dollar car yesterday and after this encounter, I wouldnt even purchase a key chain from this establishment because that is just how unwelcoming it felt. In the end, I hope that this was a learning experience for everyone that worked yesterday because they just missed out on a huge commission and a long-term customer.V/rStedmen Dunn

Wendel Nelson just sold me another vehicle. Our third MB fits perfectly.

I bought a car at this dealership recently. The salesman was patient, asked the maximum price I wanted to pay and showed me only cars that were below that price. I drove quite a few cars and there was no pressure. This is a great place to shop for a car.

Very nice sales person. She listened and wasnt overly aggressive. We werent ready yet but will be returning.

I recently purchased a 2018 GLC 300 from Jackson Automotive Mercedes. Overall, I had a great experience and am ecstatic with my decision. My sales associate, Richard, was professional and relaxed. I am grateful that he gave me honest, objective comments and opinions. Most importantly, I never once felt like he would sell me a vehicle that I did not absolutely love.The negotiation process was pretty straightforward. I am no easy person to negotiate with, but Richard remained very calm and respectful. We worked with Gene, the sales manager, for the better part of an hour and a half to ensure that all parties came to a happy medium. One relatively small hiccup is that I did not have a Georgia driver’s license at the time. The dealership guaranteed me that they would hold the vehicle for me until I was able to transfer my driver’s license to Georgia the next week (I originally visited on the weekend).After transferring my license, I returned to the dealership a couple of days later to complete the purchase paperwork and pick up the vehicle. This process was even more seamless than my first visit. I was in and out in about an hour.After all has been said and done, I can absolutely say that Richard worked very hard with Gene to ensure that I walked away with a SUV I love.

Great patient people.

Very nice dealership. Knowledgeable staff. Clean waiting area.

Drove 3hrs to this place ready to buy a pre-owned mercedes Sales Rep didnt even bother to even try to negotiate with the pricing at all plus the car had a very noticeable ding on the bumper and he still didnt want to budge on the price.He missed a sale I guess he thought I couldnt afford the car.

I stopped in on a road trip to buy coolant. The gentleman who helped me offered to come look to see if I really needed it. He was very helpful and suggested only putting a very small amount. I had also texted the parts department and they texted back and were friendly and pleasant. I love my 2107 Legacy Limited, but if I do decide to upgrade, Im headed here!

I purchased a used Honda Odyssey from Jackson automotive in April. Their staff was was courteous and professional at every step. They even offered to deliver the car the next day. Thank you to everyone from the online sales to the finance department that was involved in the sale. Top notch!

Was looking at a vehicle for some time online. Reached out and Kerri Bell Scott immediately reached out with more information. She connected me with Marcus Johnson who was fantastic. Marcus was able to answer all of my questions. Service was great.

Ja-mari was an amazing salesman! I would highly recommend requesting him upon arrival. We drove 3 hours from Alabama to purchase a 2018 Toyota Camry and everything was just as pictured. Very nice staff and good customer service. Everything was easy & fast. Our car was delivered to us the next day in perfect condition. We would definitely buy a second car from here!!

The only place I buy my vehicles! Kerri is awesome and really helps streamline the sales experience. They seem to always have the best staff that shows a willingness to help. Even when I see new faces, it’s like they have been working there for years. 3 vehicles purchased so far from here. I’ve referred my mother and my aunt who both purchased vehicles from here also.

Update: This is my second trip to Jackson Automotive for service on my 2006 Mercedes C230, with the V6. Scheduled ahead for an oil change and filter. They texted me back a time of 9:30am. Being that I have gone through tech school training and also worked as a mechanic, Im able to assess whether, or, not, service has appropriately been done on my car.Everything was moving forward as expected. They did the same car cleaning as before. I like that part. This is where things went a bit off the rails. I opened the hood to inspect the work done. The plastic front engine cover (which Ive removed and replaced multiple times without issue) was loose. I spent many hours tightening this piece so this would not be the case. Lifting the cover to remove it, I notice one of the metal clips that hold it down is missing. I circle back around to JAG to, first, see if these clips can be purchased separately. No. Parts department stated the clips only come with the entire front cover, priced at $104 USD. Im not happy, to say the least.A young mechanic asks if he can help. With cover in hand, I expressed my dismay at having had only an oil and filter change and am, now, dealing with a missing clip that shouldnt have just fallen off. He took my cover into the service area and I waited...and waited. Finally, Kyle asked if he could help and I restated the engine cover issue. Another young gentleman, Cooper, got involved. The mechanic with my cover resurfaced only to suggest going to parts. I wasnt paying $104 USD for a clip. Kyle and Cooper, sensing my frustration, decided to see if the clip fell somewhere in the engine area. They took time out to do this in the, already, 90° heat over an even hotter engine. A few minutes later, the young mechanic dude found a clip. Dont know if it was THE clip, but, it was the exact clip. With some finessing from a flathead screwdriver, I secured the clip to its plastic base on the cover. Kyle placed it snug to the engine and done!Why am I giving this account? My car, Mercedes, or, not, is a representation of me and how I care for the things I own. I took great care to replace missing, or, broken parts on my car. When all of the bits are still in place, even on an older car, it says a lot about the owner. Its important that the mechanics know I care and will inspect their work. Take your time. Do a good job. Do your best not to break, damage, or, disassemble (intentionally, or, unintentionally) bits on a customers vehicle. You never know whos car may be in your care.The service was up $8 USD from the last time for the same work. That was about 3,800, or so, miles ago. If the price keeps rising, Ill be forced to take it elsewhere. Overall, I was made whole and satisfied with how the visit ended. This couldve been a better service.A sincere thank you, to Mark, Kyle, Cooper and an unnamed mechanic, for stepping up to fix an issue I should never have had.

I love the Subaru Dealership. They have a good choice of vehicles. I bought my car there and go there for service. The people there are very helpful. They have a Keurig with snacks to munch on while you wait. They are well organized. Handicap accessible.

Great experience

Just purchased a Mercedes Benz through Wendel Nelson who was fantastic helping us through the whole process. He is extremely knowledgeable about the models and all the new technologies. He helped us decide among the SUV models, guided us through the ordering process to ensure we got exactly what we wanted, and kept us updated on the production until the car was delivered. His focus and demeanor was to help us get what we wanted and not just to close a sale. Wendel is very personable and gets to know you so that he can better help you. The dealership even took quite a bit of time to orient us to the car and teach us how all the new technology worked so that we could take advantage of everything. It was very reassuring to know that they are there to help us even after we took delivery of the vehicle. Great to have such a great customer service oriented team here in Macon!

This was the most pleasurable purchase of a vehicle for me ever. Every step of the process was both personable and straight forward. Everything promised was provided and in a timely manner. My salesman, the sales manager and the driver who delivered my vehicle could not have been more accommodating. I will come back to Jackson Automotive from South Carolina for my next vehicle purchase. Thanks again for superb service.

Crooks, don’t stand behind what they say, not organized, service department a joke. Have felt with them for years and will never again. Take the drive to Atlanta it’s worth it

I had my car picked up and service received a loaner. My car was brought back with half tank of gas gone and my car was not detailed. I called about my car not being detailed and service guy Rust told me that department was closed and they wasnt detailing ANY cars. Oddly I was talking to a client that had just had service done the next day after mine was returned and he told me his car was service and detailed. I called back to the dealership the next day and spoke to this so-called general manager name Ken Grandstead who was rude, unprofessional, and who completely LIED to me about this service entirely just as his service guys had done as well. I told him my client just got serviced and detailed done then he changed and said well maybe he specifically requested this service which was just another lie to support the previous lie. I will NEVER purchase a car from this location nor have my service done there.

Bought a car today, Shaun and David assisted in the purchase. Very friendly and professional, would recommend to family and friends. He worked with me and was patient through out the whole process. I was purchasing for my parents and he was patient while we test drove multiple vehicles until we could reach the decision on what was best for my parents. I will be purchasing a car for myself from here down the road as well. Their hard work and dedication got them a customer for life.

I purchase a car today from Mr Marcus. He was really attentive and helpful from the time he came out the door to the time we signed the papers and walk us to the car. Thank you so much I really appreciate it. Mr Marcus

Today I was shopping for a new vehicle. The Sales Manager (Mr. Shaun Ward) was very professional and knowledgeable about the vehicle that I was interested in the customer service experience was ourstandind!

Jackson Volvo is awesome from sales to service and everything in between. The sales and service personnel are very knowledgeable, helpful, and caring. We have enjoyed our years with the Jackson Volvo Family. None better!!☺️👍

Went just to do some more research for my next car. Specifically, Subarus. A salesman came out, very helpful, and not pushy. Nice change.

I had the best experience today! I drove 4 hours to get a Preowned Honda CR-V. Why? Because it was the best deal around point, blank, period. Thank you so much Ken, Brad, Mr. Chambers, Travis & especially Seth for everything. The process was so easy and painless. I’d drive another 4 hours to purchase a car from this dealership.

This was the absolute best and easiest experience we have ever had getting a new vehicle. Wendel Nelson made the experience smooth and simple as well as a speedy one. Thanks again!!

Polite sales associate. Did not stay but a few minutes.

Try and forget that youd expect the used car experience. The trap is the Professionalism soothes the con. Do your research, you did not win, at all! See how they never I was a Customer?

I bought a 2015 Lexus GX460 last January from them, wired them the funds ( im in Michigan ), they gave me the run around for the title, but that wasnt an issue, I exported the car without seeing it and they knew this, Once the car arrived at its destination 2 months later, it was a total mess, I paid $24000 for that car, they promised me to detail it, which they did not, the interior needed the carpet replaced, all the interior panels where scratched and beat up, also the exterior had many dings and dents. They didnt disclose the actual cars condition and instead sent me certain pictures from different angles not to show the damage this car had. Its shameful that they are a Mercedes dealership and doing such tactics. Beware, if you ever buy a car from them go in person and inspect the car yourself, never take their word for it. NOT TRUST WORTHY!

My grand daughters car was takened in for an oil change and the car was left. The atmosphere is neat, clean, television to entertain, refreshments and water is available for customers. The service was fast, and the price was reasonable.

Outstanding

Pretty good selection!

Excellent in every way. Service Manager best I have seen since I started driving in 1952.Same review for VP of Sales.

My husband and I just purchased a 16 Nissan Pathfinder. Our experience could not have been any better. Adam our sales person was amazing and very helpful. I highly recommend Jackson automotive for your next vehicle purchase.

This dealership is by far my families favorite. We have purchased multiple vehicles from this dealership with the help of Wendell Nelson, and we have NEVER been disappointed. Wendell is such a pleasure to work with and he is always willing to help anyway that he can.

Superb Service!!! You will not be disappointed when you visit Jackson Automotive for your new ride. Be sure to ask for Kerri Bell or Philip Washington to assist you with your car buying needs. This facility treats customers like family and is highly recommended. From the service department to the Finance staff..... look and stop by now!!!!

Had a great experience. Salesman Mr Nelson was exceptional. Very detailed in pointing out car feature. Very polite and courteous!

Service was great, customer service was exceptional, got in and work completed in very good time. Really appreciate it

We just had a great experience here at Jackson Automotive Group. We ended up buying a ML 350 and absolutely love it. The attention we got from all the sales team from Kerri to Phillip to Ryan was amazing. I would recommend this dealership to anyone looking for a luxury automobile.

We were very impressed with the service provided by Wendel Nelson at Jackson Auto in Macon. He was very friendly and sincere in his treatment of us, and very knowledgeable about the models we were interested in. We looked at the Subaru Forrester Unlimited and the Forrester Touring models and purchased the Forrester Touring because we liked the additional features of this model. Wendel patiently went over all these features with us, and after our purchase he sat in the car with us explaining how everything worked before we took it out on the road. This SUV is amazing, with backup camera, GPS, Satellite radio, phone service, lane change warning, and many other technical abilities but, because of Wendels careful tutoring, we have had no problems and love our new Forrester more every day. Thank you, Jackson Auto and Wendel Nelson! Jim and Mary Robertson

The nicest folks to do business with. Quality cars and great service.

Never thought buying a car could be an enjoyable experience. Until we went to Jackson Automotive and met Wendel. After nine years we just purchased our 4th vehicle from Wendel. Always a great experience. Always helped us get just the right car for a good price. Whether new or used. I always recomend Wendel to anyone I know looking for a vehicle.

Very friendly staff and felt like I was leaving my vehicle in good hands

I just purchased a new 2016 250 CLA from Jackson Mercedes Benz. My salesperson Phillip was professional, efficient and followed up with what needed to be done when you purchase a new car. He was knowledgeable about my specific vehicle and also about my financing options. The financing department hit the ball out of the park with my annual percentage rate! Excellent all around experience!

I’ve bought a Mercedes from vw Macon which is Jackson automotive and while I was there I was having a issue connecting my phone to my new Mercedes I bought no body were able to help me at the dealership because they weren’t familiar with Mercedes and they told me go across to street which is “Mercedes Macon” they will help you because we are the same auto group. I went there and asked them a help first they said why did you buy such a bad car like this we are talking about 2 year old first owner non issue vehicle and second thing they said go get help whoever you bought the car from and asked me to leave their property. Never been a place like that! Super rude and unprofessional people I don’t think Mercedes should work this kind of people

We looked at Subaru Outbacks for a few months and the first dealership we went to didnt follow through on working with us to find the car we wanted. All it took was one call to Jackson Automotive and John Lowry answered all of my questions, helped me find the car I wanted and provided excellent customer service from the first call until we bought our car. The entire staff was friendly, courteous and willing to help us!

Ive been to 5 MB dealerships the last 15 years for service and car shopping. Wendal and staff do it right in Macon. Just ask for Wendal in sales

👍 😎 Love my lexus Anthony sold us thank you

Wendel Nelson was such a huge help to us as we were searching for the perfect birthday gift for our mom. He introduced us to the perfect vehicle for her and we were sold!!! Wendel was not only an effective salesman but also very personable. We thoroughly enjoyed doing business with Wendel Nelson, David Morgan, and Jackson Automotive.

For simple service such as oil changes or seasonal inspections, they take way too long. It shouldnt take 3 hours to get an oil change, especially when the customer is waiting there for the service to be complete. This reflects poor schedule management. Despite this, they are courteous and communicative about the service they provide

I have bought 5 cars from Jackson Automotive in the last 5 years. Their service is excellent. The salespeople are knowledgeable and courteous. Theres none of that price haggling and frustration that usually accompanies the buying process. I was done with my paperwork in 10 minutes.I surprised my wife with a new 2015 Outback. Wendel was in on the surprise, and put a bow on the hood, and led my wife into the showroom. She thought that we were just dropping off our old Outback to get detailed, but she left with a brand new one--I captured it all on video. It was a wonderful Valentine gift and we love the Outback!

My salesman/husband picked out the perfect vehicle for me. He made the buying experience a pleasure! I LOVE my new Lexus. I am an insurance agent and will recommend people to Jackson Automotive every time they are in the market for a new vehicle.

Thad Webb was an awesome salesman he made our experience quick and not stressful at all!!!! Definitely ask for Thad Webb when you are in the market for your next car!!!!

Purchased my second vehicle! Excellent customer service! Go see Marcus Johnson!

I called Jackson Automotive Group in the morning inquiring about a 2016 C300. I spoke with Ken Bleicher. after negotiating on the phone he gave me an incredible deal on one of their certified per-owned C300. I drove down two hours to to the dealership and was welcomed by Phillip Washington. Phillip was extremely friendly and helpful through out the entire buying process. The rest of the staff made the buying experience very easy. I am now a very happy and satisfied Mercedes Benz owner thanks to the great staff at Jackson Automotive Group.

Very Good People! No pressure! I had pre-approved financing for a vehicle. And My Salesman worked with his people and got the price down into the parameters I had to have to buy the SUV I was buying and everything went Like clockwork! I highly recommend Shaun Ward,the Salesman to everyone! Please use my name when requesting him! Thank You!

I was super apprehensive about purchasing a Subaru, as I had my heart set on a Jeep. After driving a Forester, and talking with these two handsome men, ( I forget which was taller) I felt pretty confident about the Forester. I am a rural mail carrier and wanted a vehicle to deliver mail out of. It proved to be roomy enough and I believe it will work for me. Great job guys!

I thought the experience of Kerri, to follow through and help me get the vehicle that I love, and enjoying to this day is great. I like that I was in and out within 2 hours, and have told many about the great experience that I have had.Thank you for the great experience in buying my first new car, and if I ever need a new vehicle I will think of you first.

Be sure to holler at my man Marcus J. at Jackson Automotive. He is ready to make a deal with you and willing to take the time and effort to seal it. I like car purchasing as much as I like [insert your worse experience] but this shopping experience left me whole and complete. Thank you Jackson Automotive and thank you Ryan in Finance. :-)

UNBELIEVABLE!!!!!! After several days of texting with Marcus and making it crystal clear of the deal I was looking for he agreed to the deal. I stated the agreement over and over to make sure we were on the same page and he acknowledged the agreement. After traveling 1.5 hours to pick up the car all in a sudden Marcus states that he misunderstood the agreement.I would never recommend this dealership especially since this sales rep clearly doesn’t understand the business or the numbers. ABSOLUTELY LOUSY.Again your response make no sense. It should not be assumed it’s “understood”. It’s your Sales people responsibility to clearly explain as I clearly explained the accepted agreement which the balance was paid off by the dealership and I was paying $12,000 cash for the vehicle.

Having purchased multiple vehicles here, Im consistently impressed with the high quality and professionalism of the staff at Jackson Automotive. Richard Lowry is a great example. He is very patient and knowledgeable in communicating all the vehicle options and details of the purchase. The service has been excellent and it is always hassle free to arrange visits. It is a very comfortable environment and I always leave feeling taken care of.

My husband and I recently bought a car at Jackson Automotive Group in Macon Georgia. We were very satisfied with our salesman..Vince Okorley. He was extremely knowledgeable professional and willing to work with us to get the exactly what we wanted. We got a great deal and were very satisfied with out experience with Vince and Jackson Automotive... this is the third car we have bought from them and we would highly recommend them!

We went to Jackson Automotive for the purchase of our sons Mercedes - Orange Edition CLA 250. Every person we encountered...from sales, finance, managers, front desk, etc. treated us with the utmost dignity and professionalism. We checked out several Mercedes dealerships in Georgia and Jackson Automotive was the absolute best price and hassle-free purchase. You can tell that this dealership prides itself on professionalism and customer relationships...treating you as if you are family. We will definitely return to Jackson Automotive for future purchases...and we will definitely encourage others to travel to Macon and get the same level of service that we had the pleasure of experiencing!!! David Morgan is the sales manager that we worked with and Philip Washington is the sales consultant. These guys went far beyond the normal standard of dealership employees. They treated us with care and made us feel like they valued our business. They are the blue print of how every dealership should operate!

Jim Pensyl and David Morgan took fantastic care of me. Unlike with other dealers in Macon, the fine folks at Jackson made my car-buying experience pleasant and hassle free. I was able to purchase a nice car at a good price without any double talk. Macon car shoppers should start here.

We waited a year while looking, for our son to get his license. During this time, Randall checked in, but was very low key. After test driving what seemed like every MB on the lot, I felt most comfortable with the ML and Randall ordered the one I wanted. The Parts and Service Depts. were very friendly and surprisingly, affordable for the few extra features I added. I am extremely pleased with my experience with Jackson Auto and will be happy to buy there, again. Since my husband keeps borrowing my car, I think it will be sooner, rather than later.

I thoroughly enjoyed my buying experience. From my first conversation, throughout negotiations, I was treated with respect and given no hassle information and pricing and a very fair trade on my car. Excellent purchase, I love the car and look forward to getting my service here as well.

Everyone that works here is super rad. They all did there best ti get me into the car that i wanted. My sells men Tony Deerman was an excellent salesman and listen to everything that i asked for! awesome place with awesome people, and cars!

Great experience! My salesman checks in with me daily to answer any questions I have about my car. The Volvo apps are very helpful as well. I love my Volvo!

So far so GREAT with Tony Deerman at Jackson Automotive Group and my new VOLVO S60!! What great customer service during the hunt and during the sale. Tony is a first class guy with extreme professionalism. I recommend this group and this fella to one and all looking for a great Volvo, Mercedes Benz, etc. Thanks again Tony and Jackson Automotive...keep up the good work!!

Very positive and professional atmosphere. My wife and I had just visited another dealership, and left with such a negative feeling we almost went home. After a few minutes with Robert, we felt completely relaxed. Robert discussed the vehicle, choices and options with an understanding of someone that has owned the car for years. After purchasing the car, Robert set up the cars technology and explained all of the characteristics and special operations. This was, by far, the best car buying experience I have ever had. I can see myself returning to Jackson Automotive Group in the future to buy another car. John & Cheryl

I just purchased my second Mercedes from Jackson Automotive Group and had a great experience. You wont find a better sales agent than Vincent Okorleyl! He was very patient with me and answered all my questions and concerns. He went above and beyond to ensure I was a satisfied customer. He personally drove my ML 350 to me which was a 1 1/2 hrs. drive away ...Outstanding customer service!!!

I originally posted a negative review, because I had several unfortunate issues with my car buying experience; however, I am updating my review because of the prompt response to my concerns. The general manager reached out personally and not only did he listen to my concerns, he did everything possible to make everything right. I truly appreciated this, and while it was unfortunate to have some issues in the first place, I believe this is not the norm and his willingness to get things straightened out has made me much happier about my purchase and overall experience! Thank you!

I purchase a 350 E and my salesman James Snow was very knowledgeable and answered all my questions. He listen to my concern and deliver my new vehicle with professional. I would recommend him! Stanley Walker

Phil Jackson did a great job. We purchased our second car from Phil. Jackson automotive has the best service dept in the biz. Tommy Campbell goes above and beyond every time for us. We will be buying there for years to come. Thanks Jackson Automotive!

Ms. Kerri Bell and Mr. Phillip Washington are both rock stars. We love our car and their service. Top notch!!! Raises all around.

I had the pleasure of meeting the wonderful staff here at Jackson Automotive. Jim Pensyl was the salesman who worked with me from the time I walked onto the lot up until I signed the last page of my paperwork. He was nice, informative, patient, and very knowledgeable. I would definitely recommend you shop here.

I just bought a 2016 Subaru Outback. Tony Deerman was a great salesman. He made the process very easy and pleasant. This was the first new car that I have bought in several years and I am thrilled with the vehicle and the customer service that we received at Jackson Automotive.