I was looking for a repair shop that specializes in Ford vehicles. I was referred to Stephens Automotive by a close friend. I took my car there and it was diagnosed as needing a tune up which consisted of: valve cover gasket set, new spark plugs, serpentine belt and water pump. Stephens automotive did the repairs, it cost me $969.00. Before taking my car to Stephens Automotive you couldnt even hear my car running; at idle it was just that quite. I received a call on Friday stating that my car was ready. After picking it up from Stephens, I had not driven my car a whole day and a loud knocking sound started coming from the engine. Because of it being the weekend, I had to wait until Monday to take my car back to Stephens. At Stephens the owner of Stephens Automotive came out to see what was going on. I showed him a video that I recorded of the engine knocking. He stated that it sounded like the cam phaser was going bad and that would be a $1,900 to repair and with my car having such high mileage that it would be best to get another car if I didnt have the money to repair the cam phaser. Mr. Stephens called me the next morning and quoted me another price to repair the cam phaser, the new price was $2300. At that time I express to Mr. Stephen how I couldnt wrap my mind around how a car that had absolutely NO noise coming from the engine has now all of a sudden started knocking. I also stated that it had started making another noise as if a pulley was loose. Mr. Stephens ask when can I bring my car back to him to recheck it. I told him that I could bring it Wednesday. Well, it didnt make it to Wednesday. Now even an hour after speaking with Mr. Stephen, while driving my car; there was a loud noise sounding as if something hard had hit underneath the car. As I begin to pull over my car started jumping, then the battery light came on. I immediately call Mr. Stephen and explain to him what had just happened. He stated that it sounded like a belt or pulley had come off. I open the hood to discover the water pump pulley and serpentine belt had come off. Mr. Stephen ask that I have my car towed to his shop so that he could fix the problem. After having the car towed and the work re-done. Now my car is back to normal. The engine runs really quite as it did before taking it to Stephens Automotive. If the pulley and serpentine belt had never come off which exposed their poor service, there was a possibility of me being out another $2300 due to Mr. Stephen telling me that my car needed cam phaser work after the initial tune up that his shop did a very poor job on.

Stevens Auto is in excellent place the gentleman Freddy and also Mike helped us a great deal. They repaired our Lincoln MKX as we were stuck in their Town LOL. But once they were done we made it safely to Tennessee. So thank you again to the guys at Stevens Auto I would highly recommend their services.

I have been going to Stephens for years, and they do an Excellent job, theyre Very Professional & Friendly.

I was told that cars/trucks are fixed on a first come, first serve basis. My truck sat at this shop for 4 weeks and still was not fixed. There is a diagnostic fee to find the problem, well if they check one thing and its not that, you will get charged another diagnostic fee to check something else. These people do not care about the customers, only the money they bring to the business. Please save your money and time and just take your vehicle to Ford or some other shop.

THIS IS THE MOST AWESOME BUSINESS IN MACON GEORGIA...MR.STEPHENS WILL GO OUT OF HIS WAY TO MAKE SURE THAT HIS CUSTOMERS ARE #1.

Great people....really make you feel like family

I purchased a Nissan Sentra about a year ago, it has been and is still a great car, which is absolutely rare to find at a buy here pay here place. The entire staff is wonderful, kind and understanding. They even offer a 2 year warranty with a 100$ deductible on almost anything that goes wrong with your car. I recommend them to all of my friends whom are looking to purchase a vehicle. They are a blessing to my family. Check them out!

A good place for hard to do work....ECM sss

Can never go wrong with Fred and his crew! Always upfront, honest & stands behind his work!

My experience is always excellence with knowledge, experience, and with compassion. I could ask for a better relationship for My Vehicle Service than with the Stephens Automotive Group.

They have nice cars, the staff is very friendly & very helpful. They are also very understanding & willing to work with u

Good place to get auto maintenance done.

I went to Stephens needing a tune up for my daughter’s car before she goes off to college. Will at the front desk was super helpful and friendly. Then I dropped my car off thinking I have electrical issues or something going on with the fuses. Before they did any expensive diagnostics, they checked my bulbs, changed them out and sent me on my way. I really appreciate them not overcharging me or running the pricey diagnostics before checking! I would recommend Stevens and their friendly team to anyone as a trusted automotive repair facility!

They were great. Good customer service. Great work in timely fashion. Recommend to go there.

My car had an exhaust manifold issue. It was embarrassing to drive around in my car because everyone knew when I was driving up. The friendly staff listened and addressed my concerns. They repaired the problem and now my car hums. :) The car accelerates with ease and I dont have to worry about the car spitting and sputtering anymore.

Absolutely the best. I came in and told Mr. Fred my problem. He saw the distraught look on my face and was happy to help me. Wonderful customer service. I was in and out. Im glad I came in. I will definitely come back if I have any issues and would definitely refer.

Love the staff

Stephens Automotive should be on Dateline for ripping off customers and replacing parts that are not needed. I have used them twice and both times they tried to replace parts that were perfectly fine. Would never go to these guys again

Best mechanic shop in the area in my opinion, especially for Ford trucks. Exceptional service in a timely manner, and you always leave with the confidence of a job done correctly, with no short cuts.

My visits are always pleasant and the front office staff are kind, helpful and always smiling iand go over and beyond to make sure you get the serviceyou need. The mechanics are very knowledgeable and take the time to explain what is going on with your vehicle. The owner is awesome for as making sure the team is on point on meeting the needs of the client. I would recommend Stephens Automotive.

I WOULD LIKE TO LET ANYONE KNOW IF YOURE LOOKING FOR A VERY GOOD CAR THIS IS THE PLACE TO GO.MR.DARYL STANDS BY HIS WORK AND HAVE THE BEST STAFF. YOU CANT GO WRONG UNLESS YOU GO SOMEWHERE ELSE. THANK YALL SO MUCH,LOVING MY RIDE 😃🚘👍

Wonderful customer service I have went from shop to shop try to figure out why my lights would not work but as soon as I took it to Mr. Fred. He called me right back and told me exactly what the problem was. I would definitely recommend Without a doubt

The Auto Repair Shop you always wished you could find. We have 6 vehicles and they all get to visit Mr. Stephens. Latest visit was a blower motor for the heat and A/C making an awful noise. Stephens found a piece of plastic lodged in it, causing the fan to be off balance. Other Stealerships would have probably charged me for a new blower and simply hidden the piece of plastic. I was given the piece and charged a very fair price. There isnt another repair shop I will ever go to. Thanks to the whole crew there. Smiling faces = great places.

Go check them now.i purchased this 04 ford f150

Very good courteous and professional service Worked on my vehicle and return in a timely manger. I am very satisfied with the service

Honest repair shop. Freddie and his staff was very knowledgeable about husband vehicle and the issue he was having.

I took my truck in to Stephens auto to get some repairs done . I staff was very courteous and knowledgeable about the repairs that needed to be done on it . I would recommend them for all of your repair needs

Car started making all sorts of noises. Brung it up to Stephens and he fixed it up real good. No more noises.

I use Stephens for all my car maintenance and every visit surpasses the last. I would definitely recommend visiting Stephens Automotive Group

Freddy the owner and one of the best mechanic to have work on your car.He also has a masters degree in Automotive, He has a retired teacher from Central Georgia Technical College to come in and help teach some of the new students from the college to help with there training as mechanic, Good work and service to.

Really enjoy visiting they are easy to work with and every visit is better then the last.

For years Stephens has taken care of routine service on my vehicle. They also have some nice looking vehicles for sale

Wonderful customer service! Will never use any other shop!

Love it great people very friendly great customer service

Great service and knowledgeable mechanic.

Wonderful service...might be a little pricey, but if everything holds up, cant complain. Will return if needed.

Friendly staff and they fixed my car for a great price in less than a day

Excellent auto repair and auto sales... Highly recommended

They do quality work and are very reasonable!

Great customer service, good work, fair price.

When i took my car in i explained the problem,and when i got my car back i was having the same problem,i took my vehical back to stephens and one of the employees recomended that i try a gas treatment, and i was shock to get that respone are you kiddin me?!! my car should have been fixed the first time after i explained the issue,A.S.E. certafied machanics yeah right....

Very fast and friendly

Great Deals...try them out

Professional service and knowledgeable technicians.

Fredie, Debbie and the entire team are awesome.

Great

Fast, friendly service

Paid Bill

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