Poor customer service. They won’t even acknowledge your presence. I’ve been in the store three times this week, and each time I’ve waited a bit, and no one has even noticed on there. I realize other customers come first, but at least acknowledge that I’ve walked in the door, and that you’ll “be with me in a minute.” Not this place.

Excellent customer service! Mr. Will Steele, store manager, was an excellent help and very informative when explaining my plan and possible additions. He also, educated me on promotion and services to help me personally and for my business. Recommend this AT&T store to everyone!!!

Shelby and Ted were very informative and helpful. They were patient with us and explained everything that we needed. I will continue to use their services. Five stars

Very friendly and helpful. Appreciated the experience.

Will was Amazing!! Best guy i’ve worked with the entire time i’ve been with AT&T!!

Chris Keith retail sales consultant for the AT&T store at 12923 Factory Lane Louisville KY 40222 was extremley professional and helpful.was very well manared and got me upgraded with no hesitation! 5 stars from me please 😃

Understaffed, not greeted upon entering, had to ask where to find phone case for iPhone11, felt ignored, when asked if I could pay, he say it’ll be a few minutes, I’m having to help them update an app. Now 15 minutes later, still waiting to pay.Unacceptable for customer service industry

I can’t say enough good things about this location. Manager Will Steele went above and beyond to help me with my business internet. Though the internet was not good at the location I was using it for, Will tried several things to get it to possibly work. I’ve been with AT&T for over 15 years. I’ve never had someone help me as much as Will did. Thanks Will for going above and beyond.

Eli Bray has become my AT&T sales rep!! Hes professional, very patient and never rushes with me. Always has a great sense of humor while hes helping you with your service!! Thank you Eli for all your help with my phone service!!

I had a wonderful experience at the ATT store. State guidelines for COVID-19 were followed, and I was waited on as soon as I walked in the door. Great customer service!

VERY HELPFUL. PATIENT AND VERY FRIENDLY. TAUGHT ME A LOT!

Alex was fantastic. Saved us a ton on new phones and service. Worked hard to resolve a technical issue and did everything he promised. Highly recommend!

Associates were very helpful, and added value to me and my purchase. Everything so clear and simple from the moment I walked in to check on offers up until I walked out with a brand new phone and service

Great store. The guys that are there are super helpful and knowledgeable. Good selection of accessories, and they are always looking for ways to help customers save money.

Reps are awesome and super kind. Manager Alex is really cute! I’d recommend this store to anyone

Aaron has been such a great customer service provider, that I followed him to Forest Springs when he transferred to this location. The store is great, but Aaron is what makes the experience exceptional. He has outstanding knowledge of the technology and the programs. Also, Aaron is savvy enough to think intelligently and outside the box. Makes it all so much simpler--make sure you ask for Aaron when you go in!

The most helpful reps and service. I went on a Saturday morning and even though it was a little busy, the reps were moving quickly and were able to help me with my upgrade and service issue pretty quickly.10/10, would recommend!

Ashley Holland has given us superior service. We had some complicated issues and she answered and solved each and everyone of them to our greatest satisfaction. She also presented a tablet upgrade to us which we bought and signed up for the service. Ashley is very bright, professional, and knowledgeable and I have great confidence and satisfaction with the results of our visit. She is a valuable asset to your company. Thank you Ashley!

Weve been AT&T customers for years. Went into the store today to get my daughter a new phone for her birthday. Though we walked out with much more than we went in for...😉 Tyler and Jay were absolutely awesome! Both very friendly and knowledgeable. Definitely would recommend this store to anyone.

Went with the intent of switching to AT&T and purchasing a new phone. We were acknowledged when we came in the store and that was the only interaction we had. There were 2 customers and 2 employees in the store when we got there. After awhile a customer left and instead of coming to help us the employee went to help the other guy who then disappeared into the back of the store. No one said anything to us. We left.

I went in to change my phone number & the first agent I spoke with was super helpful & didnt pressure me. I upgraded my PayGo plan. I was concerned about getting double charged since my payment was set to draft that day so the agent recommended I shut off autopay while he set my new number & plan up. Once that was done, I turned my autopay back on at his recommendation & my payment for my old plan was drafted as well as the payment for my new plan.I called customer service first but they couldnt even understand what had happened so they were no help. So I go back to the store the next day to speak with someone & a different agent told me only a district manager could resolve the situation & he dialed the same customer service number that couldnt help me before on my phone then hands it back to me.I have tweeted at you. I have DMd you on twitter, only to get an automated response with a link for the same customer service phone number yet again. There isnt even a way to contact anyone on the website.$45 might not seem like much to yall & thats fine. Ill take my money to Spectrum since not a single person has even tried to help me after being a customer with yall for a decade.If someone deigns to finally help me, my bill is coming due soon & Id appreciate a credit to my account for the excess $45 charge if a refund isnt possible for some godforsaken reason.From the look of the responses from ATT to other reviews here, I expect Ill be shutting off my autopay & switching to Spectrum.

Aaron is knowledgeable, helpful, friendly, courteous, and took care of my cell phone needs in a timely manner. A true customer service individual. Even helped me return my iPhone insurance claim. He was a HUGE help! He is an asset to your company! Truly a great experience.

Great store and the reps are awesome as well. Very knowledgeable and friendly as well.

Tremayne was so helpful and knowledgeable. Ive always dreaded having to go to the AT&T store, but I will come back to this location in the future. Best experience Ive ever had at an AT&T store.

Jordan was very helpful and knowledgeable of all services available. He was able to save me some money off the previous bill by offering different plan options. No questions were left unanswered. I will recommend him to anyone in need of cellular or cable service in the future.

Went to this store with a few issues with 2 phones. Aaron went above and beyond to help us with these issues. Thanks to him we had a fantastic experience! Will definitely return to this store for any future purchases.

I worked with Tyler today in purchasing 4 new Samsung galaxy s8 as well as the gear s 2 watch. He helped so much In the transition process and was so patient trying to set everything up for me and my family!! I would highly recommend coming to see him if you need for any news products or phone products or phone. He was great!

I have visited the store 3 times and each time I had excellent service!! Aaron helped me and was patience, kind and extremely helpful!! Maurice helped my mother with a new iPhone and he was so helpful!!! We would highly recommend this store!!

The staff is polite, helpful, and knowledgeable. AT&T corporate policies are frustrating and puts their staff in difficult positions.

Chad was very helpful. Great personality very informed about the question I ask. Made me feel like a person that would come back.

Jay was fantastic in helping me get set up with home internet, AT&T was able to install the internet the next morning! Highly recommended.

Working with Joe and Jay was a great experience. They were extremely knowledgeable about products and comparisons. Highly recommend working with this store and will be a repeat customer.

I walked in with a dead phone and in a panic. Aaron was so knowledge and helpful. He suggested trying a battery first. It worked! He took the time to download my pictures and info to a new SD card. He made my day!!! Thanks Aaron !!!!

These guys are absolutely fabulous! Every time I come to the store, they bend over backwards to help us! They are never hurried, they are kind and patient, and very professional! I wont go anywhere else for my AT&T services. Tyler and Jay rock!

The employees at AT & T or knowledgeable and very helpful. I would not hesitate to come to this store again to purchase another phone. Chad was especially helpful and wonderful which saved me several hundred dollars. He was very kind!!!

Fabulous store and employees. The manager, Jay Wise and others are committed to delivering the best customer care. Fun place to visit and shop!!

Do not trust any 1 800 numbers with AT&T. My information was sold to Credence Collection Company which are foreigner scam artists and they tried to use that information to covince me to pay them.Great manager and employees. Terrible company to work with. Offers less than 1 megabyte per second download speeds when it guarantees 25megabytes per second. Worst company I have ever worked with and a complete rip off! Absolutely pathetic! Beware, zero customer service after service is active! They will dodge all customer service calls through long wait times and department run arounds!

Eli was great! Very knowledgeable!!

Do not buy accessories from ATT. First theyre priced at least twice what you can buy them elsewhere. We bought a Symmetry Otterbox for an iphone 7. ATT Price $52. Online $19 (but was unaware of online price when I purchased from ATT) Bought online and went to return the one purchased at ATT. Cant. Only exchange. Purchase date to return date was 6 days, packaging untouched. Do Not Buy Accessories from ATT.

I went in for help with my old phone. Chad and Jay were exquisite! They helped me get a great new phone!

My experience was exceptional. I would recommend the store to anyone and everyone. Personal and qualified service right in my neighborhood!!

Great experience! Aaron was helpful and efficient. I would give him a 10 out of 10!

Excellent service, I appreciate all the help. Thank you Stephen and Jay for the best customer service.

The customer service was outstanding. Chad was particularly helpful. You need help, see this store.

Great customer services, I will not go anywhere else but this store for all my wireless and home service needs.

Tyler was awesome! Helpful from the time we walked in the door! Excellent service!

Ashley is great. Very positive in store experience. Will definitely be back.

Jay did an amazing job, I would highly recommend seeing him at this store for all your att needs.

Couldnt even swap out a SIM card correctly. Ended up at another store to fix their mistake. Was more interested in selling me cable than helping with the issue at hand.

Most easy process that I have experienced with a phone. thanks again Jay for your help

Jay Wise the store manager did a fantastic job! Very good team you have here in Forest Springs!

Exceptional customer service, knowledgeable staff, and the follow -up for additional questions was better than I ever experienced at Sprint.

Tyler was very helpful with everything. And a nice guy.

Had a very pleasant experience. The sales staff helped in every way possible. Thanks

Omg!how great aaron was!he gave me an awesome lesson on a samsung and im not even an AT&T customer!maybe i should be!thanksthanksthanks!helena grimes

Great service, will akways go back here

Jordan, Jay and the rest of the folks here do a great job every time I drop by!

Aaron helped wih my iPhone screen replacement! Quick and easy! Thanks Aaron!

All of the guys were outstanding. Great service

Worthless. Email from.AT&T says complete the transaction at a store...they cant be any more useless.

My usual place to get assistance on anything having to do with cell phones. Staff are very knowledgeable and glad to explain what they are doing to fix my problem of the day. Usually no waiting either.

Jillian was excellent! Knowlegable and fast - took care of my problem with ease.

Love this store Jordan is the greatest will always come back to him for anything

Dodged all questions about the Samsung 7 edge battery defect, didnt deny the legitimacy just refused to talk about it. Gave sarcastic answers, took over 20 minutes to be acknowledged, highly unsatisfactory service overall.

The ABSOLUTE WORST service I have ever dealt with in my life. The guy was rude, degrading, and wanted nothing to do with helping customers.

You Rock Jordan!!! Thank you for all your help. You answered every question and then some!!! So glad I made the switch from Verizon!!

Jay was great. We are looking forward to getting our new phones.

I had an amazing experience at this store. Thanks to Jordan for being so knowledgable!!!

Always a nice experience! Jay is always helpful and friendly!!

Jay was great! Very friendly and quick service!

Went in for a screen protector and Chad and Jay were happy to help. We will return for upgrades.

Customer service is great. Very friendly. Short wait time.

Clean store, helpful staff.

The staff is very knowledgeable and helpful. Help me get my business phone service updated and also helped me with some questions about my DIRECTV.

Excellent client service. Loved the service, Loved the friendly help.

Jay was very helpful I love my iPad

Jay is amazing I will always recommend coming to this store

Great team very friendly and fast !!

Employees were rude both times I’ve came in there I’ll never go again horrible customer service and if ur looking for technical support go somewhere else cause they don’t know anything

Very friendly and helpful staff.

Great team. Very helpfull.

Great service! Jay was very helpful!

Great customer service! Ask for Chad!

Great working with Jay, very impressed and great service!

Good people, good service.

Whatever the hotline staff could not resolved they resolved in 5 minutes.

Very helpful team!

Jay is great

Ashley was awesome!

Jays awesome!

Great experience!

Matt was great!!

Tyler was great

ASHLEY WAS great!!!

Very good

Great service

Love it

Good experience very good attention of the ajentes