Went to an interview with them a while ago for a parts driver position. They wanted to hire me but I was told the only thing that would be in the way was that a part of my hair was purple. A small part that easily could have been covered with a hat or dyed black to match the rest of my hair. Its 2021 and I cant get a job that only pays $10 an hour because a piece of my hair...is purple... at a store where everyone looks like they havent showered in a week. Isnt that some kind of discrimination?

I arrived to pick up my online order. They said it would be ready in 30 mins. I arrived 2 hours after ordering. Store was empty except one customer at the front desk and another waiting line. I saw multiple employees walking through the back. Not one of them moved to help the waiting customers. I waited almost 40 minutes. The guy waiting in front of me left saying he couldnt take this s***. When I finally was helped, they didnt even have my order ready. I then had to wait another 10 minutes while the employee fumbled around looking for my two wiper blades. I will avoid this store like the plague moving forward. If they are this inept with such a small order such as window blades, I cant imagine trusting them for something more expensive.

No one ever answer the phone. So Orileys has became my automotive spot.

Great people work here. They are extremely helpful when you need to know something about a part you have purchased. Lots of places have cashiers that know absolutely nothing about the industry.... These guys arent like that. They are truly parts specialists and are eager to help you. Great place!

Its like any other short staffed.and prices are a little bit higher than the other parts chain stores.

They do not respect the time that they say is 10:30 and they are supposed to open at 10:00

The parts I needed was cheaper then anywhere else.

Napa Has That Good Ole Friendly, Country Only Auto Parts Store For Miles Vibe When You Walk In, Love It.

I heard this location is closing, will miss it.

NAPA has always been a great place to get stuff. The employees are very help and kind and polite. I visit NAPA. On Taylor Blvd great place highly recommend.

Placed an online order, it never got filled. Off to OReillys I go🤷‍♂️... whats happened to napa?

The right part by knowledgeable, reliable persons, every time. Parts delivery lady MARY DENHAM is the best !

Gave good information and was respectful

The employees seem very friendly and I always appreciate a good bedside well mannered person

This is the best place to for better parts and warranty programs

There convenient and have quality parts and equipment.

Took entirely to long to get my stuff

They mixed the paint for my car. Got me a bottle for touch up.

Went to get some paint emplyees were helpful, Very friendly and polite.

Luckily NAPA had MIKE, assist. Manager working at this location on Taylor Blvd. Others seemed confused and not very friendly. I asked for them to hold an item and when I arrived, they didnt have it and running around looking for it. I dont recall they even apologized for their mistake. I give Mike a 5 star but the other employees I give a 2. All the employees need smile and better attitude.

Like there parts.My only gripe is to get a warranty part exchanged you have to hang on to your reciept the rest of your life.The other 2 parts places around keep your name. In computer with a list of everything you ever bought.No reciept needed.

Great knowledgeable staff. A couple times they did not have what I needed in stock. They ordered what I needed from another store. I came back later that day and got the part I needed.

I went in for some fuel injecter cleanerI found it and then went to the counter to pay for it. The gentleman was very polite and respectful. He asked if I needed anything else and I said no not today. He rang up my item and I paid him. We both said have a good day and I left. The store was clean and orderly and I was able to find what I was needing. Yes, I will return.

Great prices and the guy working found me the same item I was about to purchase for less $ always a plus when visiting a business

If you go at the right time never have a problem. Sometimes the Paint doesnt match if you Paint cars. They need Paint chips.

My only complaint about napa is they wood leave you on hold for 30min

Awesome service and help with windshield wipers. I can see clearly now😍

Good place for help with car

Nothing really interesting only the candy. Lol. 🤣🤭

Good place to get parts for my car.

I called and Chris was very helpful for all the questions I had to ask him! He went out of his way to get answers for me. Excellent customer service!

It was slow today

Great part store. Wonderful staff.

Had the car parts that I needed from helpful salesman that knew their stuff what more could you ask

There parts are way better than auto zones & the service makes you feel like a friend, very knowledgeable .

They make you feel like youre the #1 customer. Parts are ALWAYS right the 1st time. And Top quality.

Knowledgeable

Small store but helpful staff willing to order products if theyre not in stock.

They are usually very helpful.... But the last time I was there looking for a certain tool, I felt like they didnt even want to attempt to help me look for what I needed. Not even an effort.

I was looking for a gas cap, brake pads and a headlight for my explorer. New to the area I called the Napa it is a little over a mile from my home, the gentleman I talked to on the phone was friendly, and informative, when I arrived the two gentlemen working there were so nice I WOULD and WILL be back for ANY and ALL my parts or questions.

Great service great prices

The store asst manager Brad, made taking back a bad Napa battery such a pain that I will never purchase parts from Napa again. Three guys in the store and it was like watching a bad circus act. The manager scurried to the back, the guy who waited on me first acted like he had no clue how to run the register, then Brad came over and said since I didnt have a receipt I couldnt return battery for a new one. When I told him my mechanic purchased it from the Shelbyville store he told me I had to return it at that store. After an hour (come to find out Brad knew my mechanic) Brad finally called the Shelbyville store to get the actual purchase date and gave me my replacement battery. THAT IS BAD CUSTOMER SERVICE. SHAME ON YOU NAPA ON TAYLOR BLVD.

Little pricey but they have great parts...

When the employee finished with the person in front of me; he was fast, efficient, friendly and knowledgeble.

Good service. Slow as hell though

Good service. Competitive pricing. Good parts.

Great product, but the service is very slow.

Awesome costumer service! Top notch.

Got what u need.

I arrived at 4:55 on sat 5th of August, the time on the door said closes at 5:00. All I needed was a set of brakes pads. Napa has down hill fast, they the wrong pads on friday. I will be taking my business somewhere else

A great experience the staff was very knowledgeable and willing to assist

Only place in town that had the part we needed!!

Great place to get parts other stores dont have. I needed brake lines and they had them when no one else did.

Are you really know how to help you with your parts

People that know what theyre doing in very knowledgeable

Good customer service, parts are readily available.

This is the first time to Napa Auto Parts in probably the last time Ill go the guys who work there were very unfriendly and unapproachable Im not very knowledgeable about Vehicles when I ask questions they made me feel like I was an idiot and they kind of made me feel belittled

Helped me with what I needed plus give me a 10% discount.

Never going back...Im always on hold more then anything...I was on hold for over 30 minutes and they can never find a part that I need

Fair prices knowledgeable staff

Great service. Friendly crew.

Excellent knowledgeable people, high quality parts.

Love my Napa store.

Over priced like most auto parts places 111$ for one wheel hub. Rockauto. Com, you can get two for 108$ that included shipping. Save yourself some money avoid all auto parts places

Very willing to help you, an courteous..

They just sold me parts that I didnt need and refused to reimburse me

Sucks poor customer service!!!!

Didnt have or even know how to order the parts I needed

Best Napa auto store in Louisville!!!!! :)

Friendly people and great quality parts

Quality parts! Quality Service!

That was nice and help you with whatever you need it

Always there to help, Very kind and courteous

Great customer service.

Friendly staff and helpful

Helpful staff nice people

My #1 auto parts store.

The guys were nice

Excellent parts

Best parts place in town

Anytime I go here they get what I need

Friendly and knowledgable staff

Great service

Friendly always seem to have what I need

Nice people.

Great customer service

Excellent service

Great service

Great service

Great guys.very helpful

Need more counter help, that knows there parts

Very helpful

Knowledgeable

Good prices

Can I skip this one

To expensive for this fellow

Very helpful

Good customer service

Nobody spoke as you entered the door

Nice people