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NAPA Auto Parts NTN019
3612 Fern Valley Rd, Louisville, KY 40219, United States
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NAPA Auto Parts NTN019
Comments
er
Review №1

They loaned me a tool and order more parts in case I need more. Helpful

Se
Review №2

Great customer service! Highly recommended over those other parts stores!

Ma
Review №3

Great place to get parts. Good quality and price.

Je
Review №4

Fast, and friendly service. Had the part we called about and they were quick to remember the call and had us out the door in under 10 min or less.

Jo
Review №5

Were in the middle of a worldwide pandemic so I expect to see employees masks and whatnot. This store and its employees obviously dont care about public safety.

Da
Review №6

They have what you need at reasonable price and sometimes on sale.

Er
Review №7

The Customer service was Great... I was helped and was satisfied with my service. Charles... Your the Man Thank you

P
Review №8

Only NAPA in town that had the parts I needed. But when I showed up no one was there and the doors were locked. This was within normal business hours as well. If you need a NAPA store that you can rely on this ain’t it.

Ji
Review №9

If they dont have or able to get you dont need it. Its my #1 auto parts suppliers.

Ga
Review №10

Good costumer service

Wa
Review №11

Great guys to deal with knowledgeable very nice thanks guys got my car fixed

Gi
Review №12

Great group of people, professional and responsible $$! Gina

St
Review №13

Awesome crew helpful

Hu
Review №14

I got left on hold for 30 minutes when calling this location. I tried to call back to make sure I hadn’t been forgotten and I was put back on hold before I could say a word. I waited about another 30 minutes with no answer before I hung up.

A.
Review №15

Great place. They carry some great products did no other part stores have. I recommend checking them out

De
Review №16

Customer service is a joke. They all stare at their computers when you walk in and say nothing once they finally do look up they are rude. Ill just order online instead of ever going in there again

Sh
Review №17

Very friendly, willing to help all they can to get what you need.

Sh
Review №18

Just left there... Customer service was horrible. Tried to over charge me for a headlight bulb that only cost 2$ he tried charging 36$. After i told him thats incorrect he pulled the female card on me! Excuse me i know all about my car!! Wont go there anymore i rather pay auto zone and pay 20$ just because customer service is better!!

Ti
Review №19

Its not uncommon for this location to tell you they have something over the phone and you end up leaving empty handed

To
Review №20

Great I always like going there they always have what I need .

Ja
Review №21

They had a great tent tool sale on this day. Saturday 5/19. Everyone was very helpful and with good attitude.

Sa
Review №22

Guys were so helpful to me and price was good

Mb
Review №23

Knowledgeable and got everything we were looking for.

Ro
Review №24

Always great service and great prices

Br
Review №25

The best place to go if you went the right part the first time

No
Review №26

I wish they would hire people who understand what customer service is and people who actually know something about a car and not just how to type on a computer I needed a harmonic balancer (crank pulley) the guy had no clue what it was nor how to spell it he was in his late 30s

Je
Review №27

Had some hubs and bearings pressed. Did a good job. They even took the time to clean up the knuckle I didnt have time to clean before I took it in

pj
Review №28

Friendly folks, great auto parts that fit and work right. Got a 20 percent discount buying online and picking up at my local store.

Fu
Review №29

Awesome customer service! Super friendly staff!

Ha
Review №30

Very helpful staff, worked diligently to find a previous order to match the exact part.

to
Review №31

Machine shop was a joke due to the fact that the proprietor named Charlie acted as if he was unable to do the job required to fix the issue on an exhaust manifold. Then he did it anyway and was unsuccessful in the attempt since he didnt complete the job and left a rusted bolt stuck in the flange. When the mechanic seen this he sent me back to Charlie which then proceeded to shift the blame onto me saying that i didnt tell him to do that one too. Obviously this Charlie is like a little boy that needs to be lead around by the hand and wants to blame the customer for not reconditioning the part completely.When this situation was presented to the management they then took the side of the joke in the back they called a machinist. Rather than have a battle of wits with their unarmed assistant manager, I decided to take my business elsewhere.In closing just let me say if I had a choice I wouldnt let them do any machine work for me, nor buy any of their over priced parts.

Je
Review №32

They take the initiative to get the job done right!

mi
Review №33

Great place to find what you need helpful people inside

Cl
Review №34

Best place to get auto parts

Na
Review №35

Nothing but low worker there, with nasty attitude

De
Review №36

Assistant manager gave me the wrong part then refused to return because I didnt have a sticker on the hose. When I asked whos fault it was he said it was his, but still suggested I make another trip home, dig in the trash to find the three parts of torn sticker to return the part. Thanks for the wrong part and inconvenience for your mistake BRAD.

Dy
Review №37

Small showroom but They had exactly what I needed in Stock.

ro
Review №38

Had a part I had to pick up for the motorhome

Y
Review №39

Nathan that works at this location is the rudest person in the planet. Person like his should not be working for a prestige company like this. Talking loud grabbing the item to check out with a bad attitude and talking loud and rude to customers.

50
Review №40

Love napa

Th
Review №41

Great place to work and shop.

Ka
Review №42

Quality parts and knowledgeable staff.

Ja
Review №43

Always fast, friendly and knowledgeable!!

Hu
Review №44

Great service

Ch
Review №45

Best service ever!

Be
Review №46

Had everything I needed,

Je
Review №47

I wear the Sun Glasses and safety glasses.

wi
Review №48

Very good

Wh
Review №49

Too expensive

Cl
Review №50

Bag up place to get parts

Da
Review №51

Good place

Ma
Review №52

Good service

Pe
Review №53

A+ parts

Ju
Review №54

Great

Os
Review №55

Well place to buy any piece you need. It is usually a little more expensive than other parts stores. It works fast and well on the entire website where you can even reserve or order the piece, and then pick it up in store once it is ready. Recommended

Al
Review №56

Some products did not show prices

Ma
Review №57

Pooooor

Information
10 Photos
57 Comments
4.1 Rating
  • Address:3612 Fern Valley Rd, Louisville, KY 40219, United States
  • Site:https://napaonline.com/stores/ky/louisville/3612-fern-valley-rd?cid=pl_yext_jobber_NapaAutoPartsNtn_26941
  • Phone:+1 502-968-2323
Categories
  • Auto parts store
  • Trailer supply store
  • Truck accessories store
Working hours
  • Monday:10AM–4PM
  • Tuesday:7AM–7:30PM
  • Wednesday:7AM–7:30PM
  • Thursday:7AM–7:30PM
  • Friday:7AM–7:30PM
  • Saturday:7AM–7:30PM
  • Sunday:8AM–5PM
Service options
  • In-store pickup:Yes
Planning
  • Quick visit:Yes
Payments
  • Credit cards:Yes
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